Klara Reviews & Product Details

I love using Klara for communicating with patients because it really allows for fast communication. I find the ease of the setup incredibly convenient, which means my team and I can start using it without any hassle. What stands out for me is how Klara organizes conversations efficiently, making it easier to keep track of patient interactions. Additionally, one of the valuable features of Klara is that patients are able to text pictures, which adds a level of accessibility and convenience in sharing necessary information quickly. Compared to the previous product we used, Klara offers more accessibility, making it a better choice for us overall. Review collected by and hosted on G2.com.

I find Klara can be glitchy at times, which hinders its reliability during communication. Additionally, it's slow to update, which can be frustrating when immediate responses or actions are required. Review collected by and hosted on G2.com.

What I like best about Klara is its simple, user-friendly messaging system that feels just like texting. It makes communication between patients and healthcare staff quick, clear, and organized. I also appreciate how it integrates smoothly with our existing systems, saving time and reducing phone call volume. Overall, Klara improves efficiency while keeping patient care personal and responsive. Review collected by and hosted on G2.com.

One downside of Klara is that it relies heavily on patients being comfortable with texting and smartphones, which can be challenging for older or less tech-savvy users. Sometimes notifications can be missed, leading to delays in communication. The platform also lacks more advanced automation or customization options for certain workflows. While overall effective, there's still room for improvement in adapting to diverse patient needs and preferences. Review collected by and hosted on G2.com.

Klara is very simple to use and super convenient. I love how smooth the experience feels, it keeps everything organized and makes communication so much easier. Review collected by and hosted on G2.com.

Not much, but sometimes it works a little slow on Mondays. Review collected by and hosted on G2.com.

I love how easy it is to use and communicate with patients. Review collected by and hosted on G2.com.

There is nothing that I have found that I dislike with klara. Everything is going well. Review collected by and hosted on G2.com.

What I like best about Klara is it is HIPAA compliant and the ease in chatting with our patients as needed. You can customize groups for the messages to come to specific people in the practice. I like having the capability of reassigning a message to someone specific to handle for the patient. Review collected by and hosted on G2.com.

I do not have anything that I do not like at this time. Review collected by and hosted on G2.com.

I like having the options to use the easy video features for online visits Review collected by and hosted on G2.com.

I really enjoyed using this app and did not experience any issues Review collected by and hosted on G2.com.

Klara has really improved our capacity on communicating with our patients. It has significalty reduced our outgoing calls. We utilize it for self scheduling, as well, for routine eye exams with our Optometrists. We are able to request information needed from our patients very quickly. We also use it for estatements and surgery payment deposits. It has helped streamline many of our manual processes. Looking forward to future enhancements ! was easy to implement and is very easy to use. Review collected by and hosted on G2.com.

Klara needs to be whitelisted with Mod Med. Also when a patient cancels or requests to reschedule, it takes the patient off the schedule - which is great. But if the patien then turns around before the appointment and changes it to Confirm, it puts them back in that slot. At times this creates double booking because that slot could have already been filled. Review collected by and hosted on G2.com.

Ease to use we can communicate with the patient Review collected by and hosted on G2.com.

Limited features,Confusing interface,Privacy concerns Review collected by and hosted on G2.com.

Patient communication and receiving important information Review collected by and hosted on G2.com.

Since we began using it, we haven't encountered any negative issues. Review collected by and hosted on G2.com.

There are no redeeming qualites. Do yourself a favor and spend a little more and get the platform Podium so you can actually speak to your patients in a timely manner. Review collected by and hosted on G2.com.

I had high hopes for Klara, but my experience has been incredibly disappointing. The customer service was lacking; it took ages to get a response, and when I finally did, it felt dismissive. The platform itself is outdated and a hassle for patients to use, making effective communication nearly impossible. This is crucial for scheduling or rescheduling appointments, especially since most patients prefer not to call the office. As a small business, I expected better support and communication, but it seems like Klara prioritizes larger clients instead. Overall, it’s definitely not worth the money, and I cannot recommend their services based on my experience. Review collected by and hosted on G2.com.