Klara

3.8
(3)

The Klara messaging app is a simple way to communicate in the healthcare industry.

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Showing 3 Klara reviews
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Klara review by Alyssa Camille V.
Alyssa Camille V.
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"Healthcare Communication for the Digital Era"

What do you like best?

I really love the clean interface of Klara. It's very easy to use - both on the patient's end and staff's end. It is easy to navigate and updates immediately once a new message comes in. You can also add/send/download attachments and from the last time I used it, they were working on a way to integrate the initial patient registration forms on it so that patients can easily access and complete them online or the app prior to checking in at their appointment.

What do you dislike?

I last used this in March 2017 and I'm not sure which changes were made since then, but I wish there would be a way to see if multiple staff members may have clicked into a patient's message so that two people wouldn't accidentally be working on one patient's message at the same time.

Recommendations to others considering the product

Make sure you inform the patients that they will receive a text message or email asking them to confirm their account and set up a password. Let them know they can change their notification preference in case they do not wish to receive texts or email notifications. Offer to help them if needed. Also as a staff member sending messages, do not treat it like texting or instant messaging because a patient will receive a notification for each separate message.

What business problems are you solving with the product? What benefits have you realized?

Ease of patient communication in a HIPAA-compliant manner. Klara is very beneficial because of how easy it is to use - it feels like using FaceBook messenger. There is even an app so patients can more easily utilize the program with a mobile-friendly view.

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Klara review by Rebecca R.
Rebecca R.
Validated Reviewer
Verified Current User
Review Source
content

"Efficient but hard log in process"

What do you like best?

I like that its easy to communicate with your doctor - its an innovative messaging tool and useful for people that are in the workforce and arent able to make calls

What do you dislike?

Theres no log in process- so you have to type in your phone number and get a verification code every single time. I dont have the app, so maybe that would help, but the website is not so great with logging in

What business problems are you solving with the product? What benefits have you realized?

Able to communicate with doctor and doctor's office without having to call!

What Clinical Communication and Collaboration solution do you use?

Thanks for letting us know!
Klara review by User in Computer Software
User in Computer Software
Validated Reviewer
Review Source
content

"great tool for doctor appointemt reminders and messaging"

What do you like best?

Klara is a great tool for doctor appointment scheduling and reminders. Not only reminds you like calendar but has all the information needed for your appointment,

What do you dislike?

Wish it had more features like online patient forms

Recommendations to others considering the product

great tool to manahe all appointenments

What business problems are you solving with the product? What benefits have you realized?

scheduling and doctor information

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* We monitor all Klara reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.