Klara Reviews & Product Details

Having Klara offers so many positives. I am used to working in a doctor's office when all of the phone calls hit at once - lunch, or end of day. With Klara, you have freedom to answer and respond to patients when you have free time! No need for a long conversation or phone tag! With Klara you can message patients about their results, call them in medications or refills, ask unlimited questions/send unlimited answers all in your done time. It also makes things much easier for patient's to contact us. Instead of having to call and wait to be (possibly) transferred to the right nurse, they can send a quick message and get directly in contact with whoever they are needing to speak to. I LOVE THIS! Review collected by and hosted on G2.com.

NOTHING :-) I have been using Klara for over 8 months now, and I've never had a problem with the system so far. Review collected by and hosted on G2.com.

Klara gives you the freedom to communicate with your patient via text and video. You can easily send any paperwork/documents to the patients, which would eliminate the use of wasted paper also many patients tend to lose docs given to them and this has definitely helped with that issue.. Its very simple to use, even our patients who struggle with new technology have been able to use and communicate with Klara just fine. I absolutely love that I am able to reach out to my patients directly/personally. I or the patient can communicate at our own convenience, which you cannot ask for anything better than that! Klara has 100% been a game changer in the med field. Review collected by and hosted on G2.com.

So far, i have no complaints! I Love using Klara to be able to personally communicate with my patients. Review collected by and hosted on G2.com.

The thing I love most about Klara is how it's given our practice the ability to reduce paper waste. I love how at the touch of a button we can easily send our patients instructions for their procedures. Klara has been really easy to learn. It's not complicated. It's very straight forward. Review collected by and hosted on G2.com.

Klara can be challenging for our elderly patients. We also find that we have a number of patients who don't like using it because they want to get someone on the phone. People want the phone call interaction. I also really dislike using it for scheduling because it can be a lot of back and forth and take up MORE time than a phone call. There are some patients who are the perfect Klara candidate that just get it. With these patients, the value of Klara being used in our practice outshines the challenges so I'm grateful for it. I'm a big user of MyChart. I wonder if it would be easier for the patient to have a dashboard similar? Review collected by and hosted on G2.com.

I love the speed and ease with which you can answer a patient and let them know you are taking steps to resolve their issue. I also liek being able to communicate with pharmacies and authorize refills, send PHI for PAs and involve them in a 3 way conversation with the patient when needed. Review collected by and hosted on G2.com.

I would like more options for klara messages to be sent into instead of just the unassigned folder. Having multiple inboxes (but not assigned to one specific person) Review collected by and hosted on G2.com.

MY COLLEAGUES AND I HAVE BEEN USING KLARA FOR ALMOST 1 YEAR NOW TO COMMUNICATE WITH PROVIDER OFFICES AND IT IS GREAT! I LOVE HOW WE CAN ALSO COMMUNICATE WITH OUR PATIENTS AS WELL VIA KLARA WITHOUT CALLING THEM OR THE PATIENT CALLING US. THANKS KLARA!! Review collected by and hosted on G2.com.

THERE IS NOTHING THAT I DISLIKE ABOUT KLARA Review collected by and hosted on G2.com.

What I like best is if I have a question or run into a problem there is always someone to help. No waiting around for a day or two for an answer- the help is quick & efficient- which is great for me being the impatient type. Review collected by and hosted on G2.com.

There really are not any areas that I dislike. Klara is very helpful allowing me to excel in responding to patients- and for patients as well- to get in touch with me! Review collected by and hosted on G2.com.

Klara sends me alerts when I have a message from a patient, so nothing gets missed! It shows us when the patient has read the message, and allows us to assign their responses to the appropriate staff member. This allows us to respond more quickly and to provide better patient care. I am fairly new in my position, but it was very easy to learn how to use this system. Review collected by and hosted on G2.com.

There is a patient app for iPhones, but I wish there was an app for Androids as well. Review collected by and hosted on G2.com.

The platform is very easy to use. Entering patient data is simple, templates are easily created, patients love it because it is not a portal and they avoid using the phone.

We use it for appointment reminders, intake forms that can be filled out from a patient's phone in about 3 minutes, lab results, and sending records. Patients use it to text message the office and avoid a phone call. Review collected by and hosted on G2.com.

It would be nice if we could schedule reminders to go out at a future dates. Review collected by and hosted on G2.com.

What I love the most about Klara is the voicemail transcription. We used to spend 20-30 minutes every HOUR checking voicemails. Now we breeze through them and our patients get much quicker responses Review collected by and hosted on G2.com.

There is not much I dislike- It works so well. Review collected by and hosted on G2.com.

Klara has significantly decreased the number of phone calls we receive. It makes it ultra easy to answer simple questions without playing phone tag. Can also send and receive scanned in documents (e.g., school/work forms that require a provider to fill out) and pictures (e.g., like new insurance cards). Review collected by and hosted on G2.com.

Not all patients want to jump to messaging, so many continue to call for simple things like requesting refills of medications or confirming appointment times. This is not a knock on Klara, just that users are sometimes resistant to change. Overall, the patient response to Klara has been positive, though. Review collected by and hosted on G2.com.

Klara has been invaluable during COVID 19 when my practice switched over from in-person medical visits to virtual visits. The video conferencing is simple to use and I've gotten positive feedback from my patients. Review collected by and hosted on G2.com.

Getting used to the format on different devices Review collected by and hosted on G2.com.

Klara has really transformed my practice as it so much easier to communicate with patients and they love it as well. Review collected by and hosted on G2.com.

Patients sometimes get annoyed with the daily pinging if they don't read the message Review collected by and hosted on G2.com.

I like the fact that I an communicate with patients and pharmacies directly and not have to play phone tag. I also like the fact that you can see when someone reads your message, it gives you confirmation that they received it. Review collected by and hosted on G2.com.

There is nothing I dislike about KLARA. It is very efficient Review collected by and hosted on G2.com.

The ability to reach out to your patients directly and personally in a safe and controlled environment is amazing! I think the patients love being able to reach us directly and keep us in the loop with their needs/progress. Review collected by and hosted on G2.com.

Remembering to assign the conversation to yourself if you want to keep the conversation in your box. Review collected by and hosted on G2.com.

It is easy to communicate with my patients and my staff from anywhere. Review collected by and hosted on G2.com.

I don't dislike anything. I use Klara daily. Review collected by and hosted on G2.com.

How easy it is to use for patients and providers! We are able to provide patient clear written information and reaching patients in a timely manner and best of all its SECURE! Review collected by and hosted on G2.com.

I wish that Klara intergrated with our EMR charting system. Review collected by and hosted on G2.com.

Klara is an easy way to HIPPA compliantly message patients in an efficient manner Review collected by and hosted on G2.com.

I don't always seem to get notifications, but that may be due to the individuals in my practice not alerting me Review collected by and hosted on G2.com.

Really enjoyed how easy Klara was to learn. Makes interacting with patients easy and efficient. I am also able to communicate with staff back and forth about a particular patient and updates. Our office is happy to integrate this into our practice. Will not disappoint! Review collected by and hosted on G2.com.

Did not like how it can be difficult to merge patients as duplicates can be created. Review collected by and hosted on G2.com.

fast and super easy communication platform - allows me to have an internal conversation with colleagues which speeds up the intake process and any incoming questions on the patient Review collected by and hosted on G2.com.

one thing i wish could change is the date of birth verification - if we even get one date of birth wrong the patient would not see our message Review collected by and hosted on G2.com.

Tagging everyone that needs attention of and transmitting docs easily. Review collected by and hosted on G2.com.

Can't think of as of now. I like it since. Review collected by and hosted on G2.com.

I love that I can communicate with the pharmacy, the patient and the office staff. Review collected by and hosted on G2.com.

So far I have not discovered anything I don't like. Review collected by and hosted on G2.com.

its a quick way to respond to your patients Review collected by and hosted on G2.com.

the amount of duplicate messages even after they are closed out coming in your inbox Review collected by and hosted on G2.com.

Klara is a great tool for doctor appointment scheduling and reminders. Not only reminds you like calendar but has all the information needed for your appointment, Review collected by and hosted on G2.com.

Wish it had more features like online patient forms Review collected by and hosted on G2.com.

I really love the clean interface of Klara. It's very easy to use - both on the patient's end and staff's end. It is easy to navigate and updates immediately once a new message comes in. You can also add/send/download attachments and from the last time I used it, they were working on a way to integrate the initial patient registration forms on it so that patients can easily access and complete them online or the app prior to checking in at their appointment. Review collected by and hosted on G2.com.

I last used this in March 2017 and I'm not sure which changes were made since then, but I wish there would be a way to see if multiple staff members may have clicked into a patient's message so that two people wouldn't accidentally be working on one patient's message at the same time. Review collected by and hosted on G2.com.