Influitive Reviews & Product Details

Gamification, Customer Engagement and Networking. Review collected by and hosted on G2.com.

Since Influitive was acquired, we have experienced tremendous challenges with the platform and lack of support. We no longer have a dedicated Customer Success rep (who we used to meet with biweekly) and the amazing Support team has been replaced with a chatbot. Super dissapointed. Review collected by and hosted on G2.com.

Prior Review dated Dec 2023:

The platform incorporates gamified activities/challenges that encourage participation. This makes the community experience enjoyable and motivates members to contribute, share insights, and support one another actively. The reporting and dashboard tools provide valuable insights and enable us to make data-driven decisions. Influitive also has many integrations to assist with tracking advocate activity and assisting in generating visibility for the community. (This sentence is now past tense as of Jan 2024, but prior to the Jigsaw acquisition, Influitive had excellent support, and I loved working with their CSM team.) Review collected by and hosted on G2.com.

Updated as of 1/25/2024: While the platform is the same and the "What I like best" comments are still valid, at this point, you also have to consider Customer Support, which used to include a CSM whom you would meet with at least once a month. This is now a paid service. If you opt out of a managed services plan and need support, you have to utilize their AI chatbot, and if you are still having issues, you then submit a support ticket after using the AI chatbot. Before the acquisition, my support tickets were completed within 24 hours. I have a ticket right now for a simple email update that is going on for 4 business days. All of the support and managed services have been outsourced through a 3rd company (Crossover) that sits under the ESW umbrella. They allege that they have 24-hour support, but I have only been receiving messages at 11pm PST. When I reply, I am waiting another day for the response or next question.

Research more on ESW, Trilogy and the CEO Liemandt. In a Forbes article it is stated that "Crossover is running the cloud equivalent of a software sweatshop". Liemandt's goal is to turn his "workers" into algorithms and human CPUs.

If you are looking to purchase Influitive for the first time, I caution you. Reach out to other users, there is a LinkedIn Group and many fellow Community and Customer Marketers are on various Slack Groups. Review collected by and hosted on G2.com.

Influitive's gameification capabilities set it apart as a community platform. The points, leaderboards, and automated rewards make it an easy experience for customer advocates to engage with. I love the way Influitive allows me to automate my workflow by inviting customers to handraise for marketing opportunities instead of constant emails back and forth. Review collected by and hosted on G2.com.

The UX experience on Influitive leaves much to be desired. The platform's code could use an overall refresh. Customization for UX and layout is limited. As a generator of UGC content, it would be a much more useful platform with a better content repository. Review collected by and hosted on G2.com.

Flexible, customizable platform for building an engaging customer advocacy program. Review collected by and hosted on G2.com.

Customers who belong to more than one Influitive program can sometimes have problems logging in. Review collected by and hosted on G2.com.

The support and customer success I've received working with Influitive is top notch! It's been a huge factor in my success so far. The product helps me engage my customers and advocates on a daily basis. The gamification sets it a part from other platforms I've used in the past. I've been to a few industry events this year, and it was great to meet the team members they sent to those events. Review collected by and hosted on G2.com.

One thing I hope to improve next year is my reference program and integration with salesforce - hopefully Influitive can get me closer to these objectives. Review collected by and hosted on G2.com.

To be honest, this is my first company that I have worked in a Customer Marketing & Advocacy role. So Influitive is the only customer community I've ever known, but it's the only one I'll ever need. The platform is intuitive that I was able to quickly understand it and engage with our customers. I also love the ideas and support that I receive from being in Influitive's community! That along with the incredible support from our account and support teams have been critical to ensure we understand and are leveraging all aspects of Influitive. Review collected by and hosted on G2.com.

No complaints from me. They are integrated or have extensions to all of the other marketing tech stack, so we have no complaints there! Review collected by and hosted on G2.com.

The support team and my CSM are super helpful and very quick whenever I need something or have any questions. I also like the integrations with different platforms such as SFDC and appreciate that Influitive is constantly improving, adding new features, and asking for feedback from customers. It's easy to use and it's a good place for our members (partners) to interact and share knowledge. Review collected by and hosted on G2.com.

I wouldn't say that there's something I dislike but rather that there are features that can be added for a better experience. Having the SFDC-Influitive mapping was a bit difficult in the beginning but we fixed that in collaboration with our internal IT team and Influitive's Support and Engineering teams. Review collected by and hosted on G2.com.

Influitive is, well, intuitive to use. I haven't used other tools for comparison, but it's been easy to replicate challenges, engage, and reward your advocates. They take your suggestions into account and are always improving the feature functions. Customer support teams are quick to respond and CSMs try to provide ideas to help raise your program to the next level. Review collected by and hosted on G2.com.

As with any tech, glitches sometimes happen and it may take some time figure out why and fixes for them. Review collected by and hosted on G2.com.

Aside from the stellar technology, the highlight of working with Influitive has to be the people who power the company. I'm supported every step of the way by my CSM, account manager, and any other internal team I get to work with. My company hosts fairly complex online summits/events, Influitive makes it so easy to transfer assets + information to and from our main hub <> event hubs. Review collected by and hosted on G2.com.

I wish reporting was a bit easier to navigate. There is a TON of great information to sift through, but the UX within the reporting could be better. Review collected by and hosted on G2.com.

Influitive is the only platform you need to build an efficient advocacy hub for customers. Through the platform, we have been able to connect with customers, allow them to provide us with product and company feedback, facilitate discussion groups, and create fun challenges, which are all gamified. It allows us to build our advocacy initiatives right into the platform, including the option to participate in case studies, speaker opportunities, testimonials, CABs, and more. The UI is fantastic and the support team is great. Review collected by and hosted on G2.com.

Nothing at all! There are regular improvements, the account team is fantastic, issues are resolved quickly, and the product team communicates updates regularly. Review collected by and hosted on G2.com.