--- title: Spruce Health Reviews meta\_title: 'Spruce Health Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 346 reviews by the users' company size, role or industry to find out how Spruce Health works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 346 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Health Care url: https://www.g2.com/categories/health-care --- ### Spruce Health Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Spruce Health, enhancing communication for both providers and clients. [(16 mentions)](https://www.g2.com/products/spruce-health/reviews?filters%5Bsentiment_snippet%5D=1736801&qs=pros-and-cons#reviews) Users value the **efficiency** of Spruce Health for seamless client communication and secure information handling. [(13 mentions)](https://www.g2.com/products/spruce-health/reviews?filters%5Bsentiment_snippet%5D=1736502&qs=pros-and-cons#reviews) Users appreciate the **ease of communication** with clients through Spruce Health, enjoying its user-friendly and secure features. [(11 mentions)](https://www.g2.com/products/spruce-health/reviews?filters%5Bsentiment_snippet%5D=1736416&qs=pros-and-cons#reviews) Users value the **responsive and helpful customer support** of Spruce Health, ensuring quick resolutions and seamless communication. [(11 mentions)](https://www.g2.com/products/spruce-health/reviews?filters%5Bsentiment_snippet%5D=1736329&qs=pros-and-cons#reviews) Users commend the **efficient patient communication** features of Spruce Health, enhancing connectivity and security in their practice. [(11 mentions)](https://www.g2.com/products/spruce-health/reviews?filters%5Bsentiment_snippet%5D=1735325&qs=pros-and-cons#reviews) Users find the **limited features** of Spruce Health restrictive, especially regarding client account requirements for HIPAA compliance. [(8 mentions)](https://www.g2.com/products/spruce-health/reviews?filters%5Bsentiment_snippet%5D=1736738&qs=pros-and-cons#reviews) Users find it frustrating that some features, like auto replies, require a higher tier, limiting overall **functionality**. [(7 mentions)](https://www.g2.com/products/spruce-health/reviews?filters%5Bsentiment_snippet%5D=1735605&qs=pros-and-cons#reviews) Users find Spruce Health to be **expensive** , especially regarding user fees and additional customization options. [(5 mentions)](https://www.g2.com/products/spruce-health/reviews?filters%5Bsentiment_snippet%5D=1736789&qs=pros-and-cons#reviews) Users face **messaging issues** due to clients needing accounts for HIPAA compliance, complicating communication and archiving. [(5 mentions)](https://www.g2.com/products/spruce-health/reviews?filters%5Bsentiment_snippet%5D=1736275&qs=pros-and-cons#reviews) Users express a desire for improved **integration capabilities** , particularly with custom forms and seamless workflow enhancements. [(5 mentions)](https://www.g2.com/products/spruce-health/reviews?filters%5Bsentiment_snippet%5D=1736816&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Spruce Health ##### 1. Ease of Use Users appreciate the **ease of use** of Spruce Health, enhancing communication for both providers and clients. [ See 16 mentions ](https://www.g2.com/products/spruce-health/reviews?filters%5Bsentiment_snippet%5D=1736801&qs=pros-and-cons#reviews) See Related User Reviews ![Lauren B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lauren B.") LB Lauren B. 5.0/5 "A Must-Have for Private Practices" What do you like about Spruce Health? I use Spruce Health for my private practice, and it is a great platform that helps me connect with my clients via phone and text message. It's wonderf ![Yelena K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yelena K.") YK Yelena K. Small-Business (50 or fewer emp.) 5.0/5 "Great HIPPA compliant communication service!" What do you like about Spruce Health? Spruce is very convenient and very easy to use. It provides what I need to communicate with clients and it is HIPPA compliant. It is easy to use, I ca ##### 2. Efficiency Users value the **efficiency** of Spruce Health for seamless client communication and secure information handling. [ See 13 mentions ](https://www.g2.com/products/spruce-health/reviews?filters%5Bsentiment_snippet%5D=1736502&qs=pros-and-cons#reviews) See Related User Reviews ![Lauren B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lauren B.") LB Lauren B. 5.0/5 "A Must-Have for Private Practices" What do you like about Spruce Health? I use Spruce Health for my private practice, and it is a great platform that helps me connect with my clients via phone and text message. It's wonderf ![Yelena K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yelena K.") YK Yelena K. Small-Business (50 or fewer emp.) 5.0/5 "Great HIPPA compliant communication service!" What do you like about Spruce Health? Spruce is very convenient and very easy to use. It provides what I need to communicate with clients and it is HIPPA compliant. It is easy to use, I ca ##### 3. Communication Users appreciate the **ease of communication** with clients through Spruce Health, enjoying its user-friendly and secure features. [ See 11 mentions ](https://www.g2.com/products/spruce-health/reviews?filters%5Bsentiment_snippet%5D=1736416&qs=pros-and-cons#reviews) See Related User Reviews ![Yelena K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yelena K.") YK Yelena K. Small-Business (50 or fewer emp.) 5.0/5 "Great HIPPA compliant communication service!" What do you like about Spruce Health? Spruce is very convenient and very easy to use. It provides what I need to communicate with clients and it is HIPPA compliant. It is easy to use, I ca ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Excellent for Large-Group Organization with Messaging, Scheduling, and SMS/MMS Sharing" What do you like about Spruce Health? Large-group organization, internal messaging, scheduling message feature, team chat, use without a portal, SMS/MMS sharing, after-hours responders, AP ##### 4. Customer Support Users value the **responsive and helpful customer support** of Spruce Health, ensuring quick resolutions and seamless communication. [ See 11 mentions ](https://www.g2.com/products/spruce-health/reviews?filters%5Bsentiment_snippet%5D=1736329&qs=pros-and-cons#reviews) See Related User Reviews ![Lauren B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lauren B.") LB Lauren B. 5.0/5 "A Must-Have for Private Practices" What do you like about Spruce Health? I use Spruce Health for my private practice, and it is a great platform that helps me connect with my clients via phone and text message. It's wonderf ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Excellent for Large-Group Organization with Messaging, Scheduling, and SMS/MMS Sharing" What do you like about Spruce Health? Large-group organization, internal messaging, scheduling message feature, team chat, use without a portal, SMS/MMS sharing, after-hours responders, AP ##### 5. Patient Communication Users commend the **efficient patient communication** features of Spruce Health, enhancing connectivity and security in their practice. [ See 11 mentions ](https://www.g2.com/products/spruce-health/reviews?filters%5Bsentiment_snippet%5D=1735325&qs=pros-and-cons#reviews) See Related User Reviews ![Yelena K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yelena K.") YK Yelena K. Small-Business (50 or fewer emp.) 5.0/5 "Great HIPPA compliant communication service!" What do you like about Spruce Health? Spruce is very convenient and very easy to use. It provides what I need to communicate with clients and it is HIPPA compliant. It is easy to use, I ca ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great for DPC" What do you like about Spruce Health? It makes it easy to organize patients and text requests. We haven't received any complaints of use from patients. ### 5 Cons or Disadvantages of Spruce Health ##### 1. Limited Features Users find the **limited features** of Spruce Health restrictive, especially regarding client account requirements for HIPAA compliance. [ See 8 mentions ](https://www.g2.com/products/spruce-health/reviews?filters%5Bsentiment_snippet%5D=1736738&qs=pros-and-cons#reviews) See Related User Reviews ![Erin M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erin M.") EM Erin M. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Setup and Seamless Business Communication" What do you dislike about Spruce Health? My biggest gripe is that some of the features I'd really like require the Communicator Plan which is twice the price. For a new person in solo privat SE Stacey E. Small-Business (50 or fewer emp.) 5.0/5 "Great Integration, But Lacks Visual Caller ID for Business Calls" What do you dislike about Spruce Health? There is no visual caller ID on the cell phone, which I find inconvenient. I would really appreciate a feature that shows when a call is coming in to ##### 2. Missing Features Users find it frustrating that some features, like auto replies, require a higher tier, limiting overall **functionality**. [ See 7 mentions ](https://www.g2.com/products/spruce-health/reviews?filters%5Bsentiment_snippet%5D=1735605&qs=pros-and-cons#reviews) See Related User Reviews ![Erin M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erin M.") EM Erin M. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Setup and Seamless Business Communication" What do you dislike about Spruce Health? My biggest gripe is that some of the features I'd really like require the Communicator Plan which is twice the price. For a new person in solo privat SE Stacey E. Small-Business (50 or fewer emp.) 5.0/5 "Great Integration, But Lacks Visual Caller ID for Business Calls" What do you dislike about Spruce Health? There is no visual caller ID on the cell phone, which I find inconvenient. I would really appreciate a feature that shows when a call is coming in to ##### 3. Expensive Users find Spruce Health to be **expensive** , especially regarding user fees and additional customization options. [ See 5 mentions ](https://www.g2.com/products/spruce-health/reviews?filters%5Bsentiment_snippet%5D=1736789&qs=pros-and-cons#reviews) See Related User Reviews ![Erin M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erin M.") EM Erin M. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Setup and Seamless Business Communication" What do you dislike about Spruce Health? My biggest gripe is that some of the features I'd really like require the Communicator Plan which is twice the price. For a new person in solo privat JA Jeremy A. Small-Business (50 or fewer emp.) 5.0/5 "Going Great for Solo Provider" What do you dislike about Spruce Health? As above, I do wish they gave basic tier clients a trial of the “Communicator” level to see if the upgrade features are worth doubling the price. ##### 4. Messaging Issues Users face **messaging issues** due to clients needing accounts for HIPAA compliance, complicating communication and archiving. [ See 5 mentions ](https://www.g2.com/products/spruce-health/reviews?filters%5Bsentiment_snippet%5D=1736275&qs=pros-and-cons#reviews) See Related User Reviews ![Yelena K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yelena K.") YK Yelena K. Small-Business (50 or fewer emp.) 5.0/5 "Great HIPPA compliant communication service!" What do you dislike about Spruce Health? It took a long time to get permission to send text messages even after paying for that add on service. ![Gina R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gina R.") GR Gina R. Small-Business (50 or fewer emp.) 5.0/5 "Best decision I made since starting my business" What do you dislike about Spruce Health? I wish that I had different sections for the messages and the faxes. I dont want them to be mixed together. I hope to get to learn more about using th ##### 5. Poor Integration Users express a desire for improved **integration capabilities** , particularly with custom forms and seamless workflow enhancements. [ See 5 mentions ](https://www.g2.com/products/spruce-health/reviews?filters%5Bsentiment_snippet%5D=1736816&qs=pros-and-cons#reviews) See Related User Reviews ![Chaitanya S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chaitanya S.") CS Chaitanya S. Small-Business (50 or fewer emp.) 5.0/5 "Spruce - an integration heaven!" What do you dislike about Spruce Health? If there’s one thing I wish Spruce would improve, it would be the ability to customize intake forms more fully. Having them sync with Elation in the s RH Riyon H. Small-Business (50 or fewer emp.) 4.0/5 "If I could fix 2 things, it would be a 10" What do you dislike about Spruce Health? The biggest downside here is that clients MUST make an account for messages to be HIPAA compliant. I get clients who text the number but won't make an ![Katelyn S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Katelyn S.") KS Katelyn S. CEO, Speech Pathologist Small-Business (50 or fewer emp.) 7/29/2026 "Flexible Patient Messaging with Clear Provider Ownership" 5/5 What do you like best about Spruce Health? Spruce Health has been amazing for groups that need their therapists to be able to message patients individually or call providers one-on-one. That flexibility was a huge selling point for us. I also really like the ability to label which provider in our practice is the designated one for each patient, so it’s clear who is responsible. Review collected by and hosted on G2.com. What do you dislike about Spruce Health? On the app’s main page, I can see every message that comes through, and it can feel overwhelming and confusing. I’m not sure whether AI could help refine this, but it would be helpful if keywords like “my bill,” “question about my account,” “question for my therapist,” “reschedule,” or “cancel appointment” could automatically define what the patient needs and apply the right label for the appropriate department in our office. That kind of labeling could reduce how many messages appear on the main page at once and make everything easier to organize. Review collected by and hosted on G2.com. What problems is Spruce Health solving and how is that benefiting you? Spruce Health has solved so many problems for us. To start, the onboarding process was amazing. We transferred from Ring, and it was an absolute nightmare of a group to work with. We felt taken advantage of with billing, and we were charged for outrageous things without ever receiving a clearly defined bill. Spruce was the complete opposite. They were personal, met with us multiple times over video, and even stayed on camera with us to try to advocate for us with Ring. That personal touch is what made me want to be with Spruce Health, because Ring never did anything like that for us. On top of that, we’ve saved money by going with Spruce. We also love that we have the ability for all of our therapists to reach out to patients directly. This has saved us a lot of admin time. We couldn’t even do that with Weave, the VOIP system. It’s a game changer. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Christoffer L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christoffer L.") CL Christoffer L. Therapist / Practice Owner Small-Business (50 or fewer emp.) 5/26/2026 "Spruce Health API Integration (with Keragon) Saved Me Hours Every Month" 5/5 What do you like best about Spruce Health? I love that I can connect an automatic function to it. I used to spend about four hours a week sending out cancellation emails. I'm a mental health therapist that runs my own private practice, but with Spruce Health's Communicator plan and API integration, I was able to create an auto text feature using the Keragon AI workflow program. It has saved me a ton of time and mental energy. Very grateful to have found Spruce Health! Review collected by and hosted on G2.com. What do you dislike about Spruce Health? There's a little bit of a learning curve with all the different options, but because the support has been great, it hasn't been too much of a hurdle. Review collected by and hosted on G2.com. What problems is Spruce Health solving and how is that benefiting you? I love the API integration. It's allowed me to set up an auto-texting feature to notify people on my wait list when I have openings. It's saving me at least four hours a month. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Nathan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nathan M.") NM Nathan M. Executive Director Small-Business (50 or fewer emp.) 7/1/2026 "Flexible, Versatile Communication for Growing Teams with Spruce Health" 4.5/5 What do you like best about Spruce Health? Spruce Health has been very flexible for my team. As my team grows and changes, each member can use their own phone. We do a phone tree and are able to make internal notes. This has allowed admin to communicate with clients and with the therapists seamlessly. I like the peace of mind that clients can message us privately. Spruce has been very versatile. Customer service is helpful when there are questions. Review collected by and hosted on G2.com. What do you dislike about Spruce Health? The price for the phone tree has been steep. As my.practices grows, I’m not so sure it’s sustainable Review collected by and hosted on G2.com. What problems is Spruce Health solving and how is that benefiting you? Our clinicians do not have to have a second phone and there is one number for our practice. This makes us have more continuity with client communication. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Mental Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mental Health Care") AM Verified User in Mental Health Care Small-Business (50 or fewer emp.) 6/6/2026 "Streamlined Patient Communication in One Platform" 5/5 What do you like best about Spruce Health? What I like best about Spruce Health is how simple it makes communication with patients. Secure texting, phone calls, voicemail, and team messaging are all in one place, which helps our office respond quickly and stay organized. Patients appreciate the convenience of texting, and it has improved engagement, appointment coordination, and overall communication efficiency. The platform is easy to use, reliable, and integrates well into our daily workflow. Review collected by and hosted on G2.com. What do you dislike about Spruce Health? I would like to see more robust reporting, customization options, and integrations with EHR systems. Managing larger volumes of messages can sometimes be cumbersome, but overall the platform works well for our practice. Review collected by and hosted on G2.com. What problems is Spruce Health solving and how is that benefiting you? Spruce Health helps solve communication inefficiencies that can lead to missed calls, delayed responses, scheduling issues, and patient dissatisfaction. By centralizing texting, phone calls, voicemail, and team communication in one HIPAA-compliant platform, our practice is able to respond to patients more quickly, reduce administrative burden, decrease phone tag, and improve appointment coordination. This has led to better patient engagement, increased operational efficiency, and more time for clinical care rather than administrative tasks. It also helps us maintain professional communication while supporting a positive patient experience and retention. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JT JEANETTE T. Manager Small-Business (50 or fewer emp.) 7/5/2026 "Easy Team Organization and Streamlined Workflows with Great Visibility" 5/5 What do you like best about Spruce Health? It’s been really easy to organize my team and streamline our workflows. I have full visibility into what’s going on, and my patients love it too! Review collected by and hosted on G2.com. What do you dislike about Spruce Health? I don’t really see any downsides overall; I just wish the integration with Elation were more flexible and offered a few more features. Review collected by and hosted on G2.com. What problems is Spruce Health solving and how is that benefiting you? It helps my team stay organized, and my patients get replies sooner than if we were playing phone tag. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") UM Verified User in Medical Practice Small-Business (50 or fewer emp.) 4/4/2026 "Great Messaging and Telehealth, but Reliability and Upgrade Costs Hold It Back" 3.5/5 What do you like best about Spruce Health? Ability to both have messaging and telehealth visits. Ability to collect payments using linked Stripe account. Generally high quality communications as long as both parties have adequate bandwidth. Easy to set up. Easy to have away messages. I essentially use this app daily. Review collected by and hosted on G2.com. What do you dislike about Spruce Health? Reliability and difficulty some patients have receiving calls (patients have told me, for example that they hear no ring and saw no pop-up, despite obviously being signed in.) Customer service is not always helpful. Lack of ability to have three way calls (making it hard, for example, to involve language interpretation and to have a patient's family member connect if they are not in the same location.) Some features which would be helpful, such as screening non-urgent messages to not alert me in the middle of the night (such as payments and requests for refills and appointment confirmations) require an expensive upgrade, that all participants must accept, making cost go from affordable to not affordable. Some patients have older phones with little storage space making it hard for them to download the application and therefor would be easier for them to use a service such as Doxy. Review collected by and hosted on G2.com. What problems is Spruce Health solving and how is that benefiting you? Spruce hasn't really solved any business problems. I originally started using Doxy, with free service, but found the quality lacking. Also, the ability to collect funds is very useful, but Doxy, even the paid version, doesn't allow for messaging which Spruce does. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") AM Verified User in Medical Practice Small-Business (50 or fewer emp.) 7/10/2026 "Secure, All-in-One Patient Communication App for PCPs" 5/5 What do you like best about Spruce Health? I like that my patients can communicate from wherever they are and send messages via text, pictures, secure messages, calls, video calls, complete assessments, sign forms, etc all from one secure app that I don't have to worry about. Review collected by and hosted on G2.com. What do you dislike about Spruce Health? I'd love to be able to create my own visits to send to patients instead of using the canned ones. Review collected by and hosted on G2.com. What problems is Spruce Health solving and how is that benefiting you? it's solving the personal touch issues we have with our EMR patient portal. the messaging there is clunky (and expensive) and i'm glad that this can bridge that gap and help us all see things in one spot. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Olga E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Olga E.") OE Olga E. PMHNP/Owner Small-Business (50 or fewer emp.) 8/4/2026 "Spruce: Incredible, Dependable, and HIPAA Compliant" 5/5 What do you like best about Spruce Health? Spruce is incredible, dependable, and, most importantly, HIPAA compliant Review collected by and hosted on G2.com. What do you dislike about Spruce Health? I don't like that the caller ID displays your business name and not the name of the caller. I also wish there were a way to block the spam callers. Review collected by and hosted on G2.com. What problems is Spruce Health solving and how is that benefiting you? It's helping me quickly connect with my patients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Erin M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erin M.") EM Erin M. Licensed Professional Counselor Small-Business (50 or fewer emp.) 12/8/2025 "Effortless Setup and Seamless Business Communication" 5/5 What do you like best about Spruce Health? It's been really simple to implement and use. I love that I can have a separate phone line on my current phone that is easily distinguishable from my personal line. Downloading the app and using it on my personal cell was a breeze. I had some issues with confirming my business EIN and customer service was helpful in navigating that and communicating with me along the way. I love that clients can easily call me any time and the voicemail transcription is amazing. I use this daily with my work and am so glad to have found an easy to use platform that fits my needs! Review collected by and hosted on G2.com. What do you dislike about Spruce Health? My biggest gripe is that some of the features I'd really like require the Communicator Plan which is twice the price. For a new person in solo private practice it doesn't make sense to pay that much at the moment, but setting office hours etc. would be nice. Review collected by and hosted on G2.com. What problems is Spruce Health solving and how is that benefiting you? Having a separate, HIPAA compliant voicemail/texting option for clients without having a separate physical phone. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Mental Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mental Health Care") UM Verified User in Mental Health Care Small-Business (50 or fewer emp.) 3/24/2026 "Easy to Use, Even Better Support" 5/5 What do you like best about Spruce Health? Starting a private practice is overwhelming, but Spruce Health has been the easiest part of my setup. The interface is incredibly intuitive—I was able to get my business line and secure messaging running in minutes. It feels like it was designed by people who actually understand a clinician’s workflow. Review collected by and hosted on G2.com. What do you dislike about Spruce Health? When someone calls my Spruce number, my phone often displays my own Spruce number rather than the patient’s name or number. This makes it hard to know who is calling before I pick up. Review collected by and hosted on G2.com. What problems is Spruce Health solving and how is that benefiting you? I was nervous about porting my business number over, fearing I’d lose connectivity or hit a technical wall. Spruce made the entire process seamless. Their tech support is fantastic—they didn't just point me to a FAQ page; they actually guided me through and ensured my number transfer went off without a hitch. Review collected by and hosted on G2.com. 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