--- title: NexHealth Reviews meta\_title: 'NexHealth Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 137 reviews by the users' company size, role or industry to find out how NexHealth works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 137 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- ### NexHealth Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of NexHealth, facilitating seamless communication and efficient payment processing. [(28 mentions)](https://www.g2.com/products/nexhealth/reviews?filters%5Bsentiment_snippet%5D=1889268&qs=pros-and-cons#reviews) Users commend the **responsive customer support** of NexHealth, appreciating quick assistance and effective communication solutions. [(14 mentions)](https://www.g2.com/products/nexhealth/reviews?filters%5Bsentiment_snippet%5D=2112898&qs=pros-and-cons#reviews) Users value the **effective communication tools** of NexHealth, significantly enhancing efficiency and patient interaction in practices. [(10 mentions)](https://www.g2.com/products/nexhealth/reviews?filters%5Bsentiment_snippet%5D=2216449&qs=pros-and-cons#reviews) Users appreciate the **convenience of online forms** with NexHealth, enhancing efficiency in managing patient interactions. [(10 mentions)](https://www.g2.com/products/nexhealth/reviews?filters%5Bsentiment_snippet%5D=2216950&qs=pros-and-cons#reviews) Users value the **ease of patient communication** with NexHealth, enhancing relationships and facilitating effective interactions. [(10 mentions)](https://www.g2.com/products/nexhealth/reviews?filters%5Bsentiment_snippet%5D=2112872&qs=pros-and-cons#reviews) Users face **messaging issues** with NexHealth, experiencing inconvenience and inefficiencies due to lack of automation and complex navigation. [(4 mentions)](https://www.g2.com/products/nexhealth/reviews?filters%5Bsentiment_snippet%5D=2112902&qs=pros-and-cons#reviews) Users often face **technical issues** like lagging and syncing problems, impacting checkout efficiency and user experience. [(4 mentions)](https://www.g2.com/products/nexhealth/reviews?filters%5Bsentiment_snippet%5D=2216170&qs=pros-and-cons#reviews) Users find **limited features** in NexHealth, making tasks cumbersome and requiring multiple workarounds for efficiency. [(3 mentions)](https://www.g2.com/products/nexhealth/reviews?filters%5Bsentiment_snippet%5D=2215779&qs=pros-and-cons#reviews) Users find the **appointment management difficult** due to cumbersome navigation and lack of automated message generation. [(2 mentions)](https://www.g2.com/products/nexhealth/reviews?filters%5Bsentiment_snippet%5D=2215348&qs=pros-and-cons#reviews) Users often face **calendar syncing issues** that result in missing information and technical difficulties. [(2 mentions)](https://www.g2.com/products/nexhealth/reviews?filters%5Bsentiment_snippet%5D=2381730&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of NexHealth ##### 1. Ease of Use Users appreciate the **ease of use** of NexHealth, facilitating seamless communication and efficient payment processing. [ See 28 mentions ](https://www.g2.com/products/nexhealth/reviews?filters%5Bsentiment_snippet%5D=1889268&qs=pros-and-cons#reviews) See Related User Reviews ![Noelle B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Noelle B.") NB Noelle B. Small-Business (50 or fewer emp.) 4.0/5 "Intuitive, Seamless Integration That Boosts Productivity Pricey" What do you like about NexHealth? The software is intuitive and works and integrates with our other software very well. Software developers seem to take feedback from actual dental per PG Paul G. Small-Business (50 or fewer emp.) 5.0/5 "Very excited for what's to come!" What do you like about NexHealth? Just went live today- best thing thing so far has been Tony Lam! But looking forward to how easy it is to navigate and utilize communication with pati ##### 2. Customer Support Users commend the **responsive customer support** of NexHealth, appreciating quick assistance and effective communication solutions. [ See 14 mentions ](https://www.g2.com/products/nexhealth/reviews?filters%5Bsentiment_snippet%5D=2112898&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "NexHealth Streamlines Dental Admin with Responsive, Professional Support" What do you like about NexHealth? NexHealth has thought of it all for the dental practice admin and has been able to take away repetitive and time consuming tasks. All of the associate PG Paul G. Small-Business (50 or fewer emp.) 5.0/5 "Very excited for what's to come!" What do you like about NexHealth? Just went live today- best thing thing so far has been Tony Lam! But looking forward to how easy it is to navigate and utilize communication with pati ##### 3. Communication Users value the **effective communication tools** of NexHealth, significantly enhancing efficiency and patient interaction in practices. [ See 10 mentions ](https://www.g2.com/products/nexhealth/reviews?filters%5Bsentiment_snippet%5D=2216449&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "NexHealth Streamlines Dental Admin with Responsive, Professional Support" What do you like about NexHealth? NexHealth has thought of it all for the dental practice admin and has been able to take away repetitive and time consuming tasks. All of the associate PG Paul G. Small-Business (50 or fewer emp.) 5.0/5 "Very excited for what's to come!" What do you like about NexHealth? Just went live today- best thing thing so far has been Tony Lam! But looking forward to how easy it is to navigate and utilize communication with pati ##### 4. Online Forms Users appreciate the **convenience of online forms** with NexHealth, enhancing efficiency in managing patient interactions. [ See 10 mentions ](https://www.g2.com/products/nexhealth/reviews?filters%5Bsentiment_snippet%5D=2216950&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "NexHealth Streamlines Scheduling and Forms for a Smoother Patient Experience" What do you like about NexHealth? Since implementing NexHealth, our patients love being able to schedule appointments and complete their forms online. It’s made their experience smooth JW Jeff W. Small-Business (50 or fewer emp.) 5.0/5 "We rely on NexHealth everyday!" What do you like about NexHealth? We rely on Nexhealth every day for managing our payments, scheduling appointments online, communicating with patients, handling digital forms, and run ##### 5. Patient Communication Users value the **ease of patient communication** with NexHealth, enhancing relationships and facilitating effective interactions. [ See 10 mentions ](https://www.g2.com/products/nexhealth/reviews?filters%5Bsentiment_snippet%5D=2112872&qs=pros-and-cons#reviews) See Related User Reviews PG Paul G. Small-Business (50 or fewer emp.) 5.0/5 "Very excited for what's to come!" What do you like about NexHealth? Just went live today- best thing thing so far has been Tony Lam! But looking forward to how easy it is to navigate and utilize communication with pati JW Jeff W. Small-Business (50 or fewer emp.) 5.0/5 "We rely on NexHealth everyday!" What do you like about NexHealth? We rely on Nexhealth every day for managing our payments, scheduling appointments online, communicating with patients, handling digital forms, and run ### 5 Cons or Disadvantages of NexHealth ##### 1. Messaging Issues Users face **messaging issues** with NexHealth, experiencing inconvenience and inefficiencies due to lack of automation and complex navigation. [ See 4 mentions ](https://www.g2.com/products/nexhealth/reviews?filters%5Bsentiment_snippet%5D=2112902&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Quick, Efficient Customer Support Every Time" What do you dislike about NexHealth? My one "complaint" is I wish we could send out all past balances at once instead of each individual patient ![John C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John C.") JC John C. Small-Business (50 or fewer emp.) 4.5/5 "Easy to use" What do you dislike about NexHealth? With messages on the computer, the screens needs to be refreshed ##### 2. Technical Issues Users often face **technical issues** like lagging and syncing problems, impacting checkout efficiency and user experience. [ See 4 mentions ](https://www.g2.com/products/nexhealth/reviews?filters%5Bsentiment_snippet%5D=2216170&qs=pros-and-cons#reviews) See Related User Reviews JW Jeff W. Small-Business (50 or fewer emp.) 5.0/5 "We rely on NexHealth everyday!" What do you dislike about NexHealth? We can sometimes experience technical issues such as lagging and syncing issues. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Highly recommend for dental practce" What do you dislike about NexHealth? The biggest downside is there is at times a lag between our practice management system and Nexhealth that can cause a slight delay on getting the pati ##### 3. Limited Features Users find **limited features** in NexHealth, making tasks cumbersome and requiring multiple workarounds for efficiency. [ See 3 mentions ](https://www.g2.com/products/nexhealth/reviews?filters%5Bsentiment_snippet%5D=2215779&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Office Manager" What do you dislike about NexHealth? It is a separate program so you have to switch from one to the other. GE Grace E. Small-Business (50 or fewer emp.) 1.5/5 "Not as Promised, Cumbersome" What do you dislike about NexHealth? The platform is hard to use. Have to click on multiple tabs to manual sync forms and check which forms/messages were sent. When you reschedule an app ##### 4. Appointment Management Users find the **appointment management difficult** due to cumbersome navigation and lack of automated message generation. [ See 2 mentions ](https://www.g2.com/products/nexhealth/reviews?filters%5Bsentiment_snippet%5D=2215348&qs=pros-and-cons#reviews) See Related User Reviews GE Grace E. Small-Business (50 or fewer emp.) 1.5/5 "Not as Promised, Cumbersome" What do you dislike about NexHealth? The platform is hard to use. Have to click on multiple tabs to manual sync forms and check which forms/messages were sent. When you reschedule an app ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "nex health" What do you dislike about NexHealth? I can't edit forms; if a pt apt changes, I'd like to edit the existing sent request with a new date and time. ##### 5. Calendar Syncing Issues Users often face **calendar syncing issues** that result in missing information and technical difficulties. [ See 2 mentions ](https://www.g2.com/products/nexhealth/reviews?filters%5Bsentiment_snippet%5D=2381730&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Easy to Reach Support Whenever We Need Help" What do you dislike about NexHealth? It doesn’t sync all information, including forms. JW Jeff W. Small-Business (50 or fewer emp.) 5.0/5 "We rely on NexHealth everyday!" What do you dislike about NexHealth? We can sometimes experience technical issues such as lagging and syncing issues. SM Shawn M. Office manager Small-Business (50 or fewer emp.) 6/12/2026 "Flexible Insurance, Credit Card, and Messaging Options in Nexhealth" 4/5 What do you like best about NexHealth? The multiple different options for insurance, credit card, and messaging Review collected by and hosted on G2.com. What do you dislike about NexHealth? for Statements/payments: there is not an option to send the full family statement owed without putting in a custom amount and note, when sending a payment request it does not give an option for the patient to select a certain amount to pay only gives the option for the $ amount owed - if there was an option for the office to select a range of what is to be paid that would help receive more payments I believe, if a statement is sent if that could be automatically synced with eaglesoft to make a note in the chart (like the payments) do that it was sent that would be helpful, some patients have a $ amount but are set in eaglesoft to not receive statements (due to collections or certain insurances) and still show up on NextHealth with $ amount making certain ones have the option to not show up due to this or age would help clean up the $$ amounts that are actually due For Insurance Verification I understand there are some insurance that just do not sync well or nexhealth is unable to review, if they would open their range to more insurance companies that would also be helpful Review collected by and hosted on G2.com. What problems is NexHealth solving and how is that benefiting you? saving time calling patients, verifying some insurances, and sending some statements Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic KH Kelsie H. Small-Business (50 or fewer emp.) 7/30/2026 "User-Friendly and Time-Saving Dental Practice Solution" 5/5 What do you like best about NexHealth? I use NexHealth for messaging patients, filling our schedule, sending statements, and patient forms. The biggest problem NexHealth solves for my office is time. Time is very valuable, and not having to call or schedule patients, collect balances, etc., gives me time back for other responsibilities. It's great to have a tool that works for me while I handle other tasks. I also love that it's very customizable to fit what works best for my workflow. I like how user-friendly it is. The messaging feature is the one I value the most as it makes my day easier and more seamless. It integrates and syncs up very well with our dental program, Dentrix. Adding additional options within NexHealth was very easy, and calls with their employees are pleasant. Review collected by and hosted on G2.com. What do you dislike about NexHealth? NA Review collected by and hosted on G2.com. What problems is NexHealth solving and how is that benefiting you? NexHealth saves me time by automating tasks like patient scheduling and balance collection, letting me focus on other duties. Its customizable features enhance my workflow efficiency. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Matthew U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew U.") MU Matthew U. Marketing Manager Small-Business (50 or fewer emp.) 7/14/2026 "Left & Happily Came Back" 5/5 What do you like best about NexHealth? NexHealth is one of the few that offers so many features to our legacy software, especially without having to split between multiple systems. Review collected by and hosted on G2.com. What do you dislike about NexHealth? Being updated soon, so not sure if it will be updated but presently, the summarized activity for templates displays the total for all time and is unable to select a specific date range. To see the activity of a specific template, you need to view the history of each template, which is unable to be exported. Review collected by and hosted on G2.com. What problems is NexHealth solving and how is that benefiting you? Price and Integration: The price compared has become more competitive and we have joined back after trying a different platform. Their integration with our old version of Dentrix has been wonderful and saves our front desk a good amount of time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite MS Mirtha S. Small-Business (50 or fewer emp.) 7/21/2026 "Streamlines Patient Workflow with Ease" 5/5 What do you like best about NexHealth? I really like how NexHealth makes it easy for patients to schedule their own appointments, which is a top priority for us. Syncing NexHealth to our schedule was amazing, and the way it digitizes forms is great too. It also simplifies payments, making it easy for patients to check out and ensuring payments go straight into the right account, which helps us avoid errors at the end of the day. NexHealth does an excellent job with communications to our patients, offering many options for us to use. I also appreciate that NexHealth has a "Waiting List" feature that helps us fill open slots on our schedule without having to call patients. NexHealth also sends out certain forms automatically to our patients reducing the need for us to sned them out. Review collected by and hosted on G2.com. What do you dislike about NexHealth? Maybe that the phone service is with an outside vendor. Review collected by and hosted on G2.com. What problems is NexHealth solving and how is that benefiting you? Nexhealth came to the rescue when we where receiving service from 2 other pateint engagement platforms. Revenuewell was limited in the technology aspect and with Weave we experience the worst on-boarding experience anyone could have. Nexhealth promised us they could make it right, and they came through for us. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Brandon C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandon C.") BC Brandon C. Small-Business (50 or fewer emp.) 7/16/2026 "Streamlined Patient Experience with Stellar Support" 5/5 What do you like best about NexHealth? I like how comprehensive and user-friendly NexHealth is. The onboarding process was phenomenal, especially thanks to Ecom, who was absolutely exceptional from start to finish. He was patient, responsive during off hours, knowledgeable, and incredibly helpful in guiding both me and my staff through every feature. Ecom made the transition smooth and ensured that our team felt confident using the platform. I appreciated having all the features in one platform, and it felt intuitive to use every feature. NexHealth has helped streamline every aspect of our patient experience and daily workflow. It has improved online scheduling, appointment confirmations and reminders, digital forms, patient communication, collection, and review management, and reduced the required follow-up from my staff. Review collected by and hosted on G2.com. What do you dislike about NexHealth? I find the handling of insurance and finding updated coverage balances problematic. It would be extremely helpful if I could access real-time information about a patient's active coverage, like the remaining annual maximum and deductible status. Currently, I have to make more manual insurance calls, which leads to less accurate cost estimates for patients before treatment. Review collected by and hosted on G2.com. What problems is NexHealth solving and how is that benefiting you? I have found NexHealth streamlined my patient experience, improving online scheduling, confirmations, and reminders. It reduced staff follow-up and presented inefficiencies with insurance billing, but real-time insurance info would speed up balance tracking, cut manual calls, and enhance cost estimates. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Samir A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samir A.") SA Samir A. RevOps & AI, Analytics Small-Business (50 or fewer emp.) 7/4/2026 "Transforming Patient Communication and Scheduling Efficiency" 5/5 What do you like best about NexHealth? NexHealth significantly improves patient communication, automates appointment management, and provides a seamless online scheduling experience. The platform is easy to use, integrates well with our workflow, and helps improve overall operational efficiency. Review collected by and hosted on G2.com. What do you dislike about NexHealth? The initial setup and customization process can take some time to fully optimize. However, our onboarding manager, Ecom Lu, provided exceptional support throughout the implementation, was highly responsive to our requests, and helped ensure a smooth experience. Review collected by and hosted on G2.com. What problems is NexHealth solving and how is that benefiting you? NexHealth has helped us improve patient communication, reduce missed appointments through automated reminders, streamline online scheduling, and collect patient feedback more effectively. These improvements have reduced administrative workload, increased efficiency, and enhanced the overall patient experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![John B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John B.") JB John B. Business Owner & Consultant Small-Business (50 or fewer emp.) 8/10/2026 "Highly Customizable Communication, First-Class Support" 5/5 What do you like best about NexHealth? We recently signed up with NexHealth for patient communication, patient forms, and patient billing. The product and the support have all been first class. The communication is highly customizable, allowing us to send the exact messages that I want to send when we need to send them. The software itself is excellent, and the initial setup was very easy. Review collected by and hosted on G2.com. What do you dislike about NexHealth? We need to become fully in sync with the software. Where we have duplicate appointments for the same patient on the same day, we need to find a way to effectively combine the appointments and send only one reminder. Review collected by and hosted on G2.com. What problems is NexHealth solving and how is that benefiting you? We use NexHealth for automated patient communication, billing, and forms. The customizable communication is a big benefit, allowing me to send exact messages when needed. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 7/30/2026 "Streamlined Insurance Verification, Needs Better Booking Management" 3.5/5 What do you like best about NexHealth? I like that NexHealth speeds up and makes insurance verification more accurate than what we were doing before, especially on the fly. The online booking makes it easier for patients to book with us, and it's good overall. Being able to send out campaigns to segments of patients is also helpful. The setup process was very smooth, which was great. Review collected by and hosted on G2.com. What do you dislike about NexHealth? The online booking process is an area that could use improvement, as we've experienced some double bookings. We had to find workarounds for this issue, so a fix or an easier solution without needing workarounds would be helpful. Specifically, making it possible to consolidate all the operatories to see available openings and only provide those options to users scheduling online could prevent these problems. Review collected by and hosted on G2.com. What problems is NexHealth solving and how is that benefiting you? I find that NexHealth speeds up and improves the accuracy of our insurance verification. Online booking makes it easier for patients to schedule without calling, although we face issues with double bookings which require workarounds. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Mark L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark L.") ML Mark L. RDA Small-Business (50 or fewer emp.) 7/14/2026 "Straightforward Patient Payments" 5/5 What do you like best about NexHealth? Collecting payments from patients is straightforward. I like being able to set filters for payment requests, and it also makes it easy to keep track of all the payments I’ve requested. Review collected by and hosted on G2.com. What do you dislike about NexHealth? At the moment, I’m not able to set up payment plans, but I understand it’s in the works. Review collected by and hosted on G2.com. What problems is NexHealth solving and how is that benefiting you? We used to struggle to collect outstanding payments from patients, and we were sending statements by mail. Now we can handle everything electronically, and we’ve seen collections increase and come in more promptly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite LF Lynda F. Practice Administrator Small-Business (50 or fewer emp.) 6/22/2026 "Cost-Effective, Great Ecom Onboarding—But the Platform Fell Short" 3.5/5 What do you like best about NexHealth? It is cost effective over other platforms. Onboarding was great by Ecom, however not great with KrickTok. Review collected by and hosted on G2.com. What do you dislike about NexHealth? I am not a fan of the platform. I do not like that our company name does not add to text messages. I do not like that I cannot search for a payment transaction by charge amount. Review collected by and hosted on G2.com. What problems is NexHealth solving and how is that benefiting you? There was a huge issue with onboarding. It was fixed but it took a while. KrickTok not NexHealth could figure out what was wrong at first and yet to know whos fault that it was. Review collected by and hosted on G2.com. 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