Artera
Artera is a patient communication and engagement platform designed to assist healthcare providers in managing and automating interactions with patients through various channels, including text, email, phone, and voice AI agents. This innovative solution caters to a diverse range of healthcare entities, such as specialty practices, Federally Qualified Health Centers (FQHCs), health systems, and federal agencies, all of which require efficient coordination of patient communication across multiple workflows. The platform's unique structure combines its core offering, Artera Harmony, with dedicated AI Service Squads. These teams work closely with healthcare organizations to develop tailored solutions that seamlessly integrate into existing workflows and Electronic Health Record (EHR) environments. This collaborative approach ensures that each organization can optimize its patient engagement strategies while maintaining the integrity of its operational processes. Artera's key capabilities significantly enhance patient communication efficiency. The voice AI agents are particularly noteworthy, as they can manage routine patient interactions such as appointment scheduling, intake processes, referrals, payments, and care gap outreach. This automation not only reduces the administrative burden on healthcare staff but also improves the overall patient experience by providing timely and accurate responses. Additionally, the Smart Inbox feature consolidates all patient communications in one accessible location, allowing providers to maintain a complete log of conversation history and context across different practices. Automated workflows further streamline routine tasks and complex care journeys, including appointment reminders and proactive patient outreach. These workflows are designed to operate without requiring staff intervention, thanks to deep EHR integrations that facilitate seamless communication. The AI Service Squads play a critical role in this process, collaborating directly with provider teams to design, implement, and support customized AI solutions tailored to the specific needs of each practice. Artera's platform supports over 200 million patients and processes more than 2 billion communications annually, showcasing its robust capabilities in the healthcare communication landscape. With integrations into major EHR systems and a commitment to security, as evidenced by its SOC 2 Type 2, HITRUST, HIPAA compliance, and FedRAMP Class D Certification, Artera prioritizes patient data protection. Importantly, patient data is not utilized to train AI models, ensuring privacy and compliance. With over 11 years of experience in healthcare communication and recognition as the top-ranked solution in KLAS for Patient Communications in 2026, Artera stands out as a comprehensive solution for healthcare organizations seeking to enhance patient engagement and streamline communication processes.
Average Rating: 4.8/5.0
Total Reviews: 93
How Do G2 Users Rate Artera?
- Workflow Management: 9.7/10 (Category avg: 8.9/10)
- Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.7/10)
- Patient Satisfaction Management: 10.0/10 (Category avg: 8.5/10)
- Patient Communications: 9.5/10 (Category avg: 8.8/10)
Who Is the Company Behind Artera?
- Seller: Artera
- Company Website:
- Year Founded: 2015
- HQ Location: Santa Barbara, US
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Twitter: @Artera_io
762 Twitter followers -
LinkedIn® Page: www.linkedin.com
289 employees on LinkedIn®
Who Uses This Product?
- Top Industries: Hospital & Health Care, Medical Practice
- Company Size: 65% Medium, 18% Large
What Do G2 Reviewers Say About Artera?
AI-generated summary from verified user reviews
Pros
- Users value the quick and versatile communication capabilities of Artera, enhancing patient outreach effectively.
- Users value the ease of use of Artera, enhancing communication and simplifying appointment management for patients.
- Users value the effective patient communication features of Artera, enabling quick outreach and two-way messaging.
- Users value the quick and effective texting communication that enhances outreach and engagement with patients.
- Users love the mass texting feature of Artera for its ease of use and efficient patient communication.
Cons
- Users highlight the messaging issues in Artera, noting challenges with filtering and missed notifications.
- Users find the limited features of Artera challenging, especially for managing high patient volumes in larger organizations.
- Users find the limited messaging features of Artera hinder efficient communication and organization for managing high patient volumes.
- Users experience communication issues due to a lack of notifications for new messages and channel activity.
- Users find the difficult navigation in Artera frustrating, particularly in scaling features for larger organizations.
What Are Recent G2 Reviews of Artera?
"Artera: Simple, Fast Campaigns with Easy Message Duplication"
Rating: 5.0/5.0 stars
— Daniel A.
"Powerful Campaigns for Mass Outreach and Appointment Reminders"
Rating: 4.5/5.0 stars
— Verified User in Hospital & Health Care
