Best Patient Engagement Software with Engagement Measuring Capabilities

How Many Patient Engagement Software Products Does G2 Track?

Total Products under this Category: 450

Category Stats (Sep 2026)

  • Average Rating: 4.34/5 (↓0.01 vs Aug 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Agentforce Health (formerly Salesforce Health Cloud) (+4.44%) - Among all products in this category, Agentforce Health (formerly Salesforce Health Cloud) recorded the largest rating increase compared to last month

Last updated: September 26, 2026

How Does G2 Rank Patient Engagement Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 13,100+ Authentic Reviews
  • 450+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Patient Engagement Software

G2 Grid® for Patient Engagement Software plotting products by satisfaction and market presence

Highlighted products: Birdeye, Weave, Agentforce Health (formerly Salesforce Health Cloud), NexHealth, Carepatron, Curogram, Pabau Practice Management, and Adit.

Underlying data: [Grid® JSON](https://www.g2.com/categories/patient-engagement/grids.json?focus%5B%5D=birdeye&focus%5B%5D=weave-weave&focus%5B%5D=agentforce-health-formerly-salesforce-health-cloud&focus%5B%5D=nexhealth&focus%5B%5D=carepatron&focus%5B%5D=curogram&focus%5B%5D=pabau-practice-management&focus%5B%5D=adit)

Agentforce Health (formerly Salesforce Health Cloud)

Agentforce Health (formerly known as Health Cloud) is the trusted, connected, AI-first platform for healthcare, built on our deeply unified platform with healthcare-specific data models, workflows, interoperability, and compliance. It connects clinical and non-clinical data to fuel pre-built and configurable AI agents - helping you reduce employee burnout, scale personalized patient engagement and accelerate time to care. Put Patients and Members First *Unify clinical and nonclinical data into a single, comprehensive patient or member profile with purpose-built data models for providers and payers *Deliver seamless self-service experiences with user-friendly apps for Patient Services, Behavioral Health, Disease Surveillance, and Crisis Management *Drive member engagement and close care gaps with data-driven segmentation, whole-person care, intelligent referrals, and proactive outreach Contain Costs and Drive Operational Efficiency. *Get started faster with Salesforce Go. Discover features you already own, turn them on in a single click, and configure them in a streamlined interface to reduce time to value *Navigate with confidence using the latest Salesforce UI, designed to minimize friction for clinical and administrative teams *Automate scheduling, assessments, benefits, and care outreach with HIPAA-ready inbound and outbound voice agents *Eliminate manual entry with Document AI to extract and digitize clinical data from forms *Lower costs and speed time to care with guided utilization management workflows for prior authorizations, provider network management, and care coordination Deploy Pre-built Agentforce Skills Out-of-the-Box *Provider: Patient Data EHR Retrieval, Eligibility & Benefits Verification, Provider Match, Medication Refill Requests, and more *Payer: Claims Service & Member Coverage Assistance, Benefits Verification, Provider Network Summary, and more *Home Health: Patient Summary & Recommendations, Quote, Benefit & Budget Creation Configure and extend tools with low-code/no-code tools on the Agentforce platform Deliver Intelligent Insights at the Point of Care *Move beyond static reporting to predictive insights with Health Intelligence, powered by Tableau *Enable care teams with actionable, AI-powered insights at the point of service *Support 24/7 patient and member engagement with always-on Agentforce agents Compliance at Every Step *Deploy AI with confidence using the Agentforce Trust Layer — built-in guardrails mask sensitive PII/PHI ensuring HIPAA adherence *Set user-based permissions to govern patient and member data visibility Open Ecosystem for Interoperability *Extend health systems with HL7 FHIR-aligned APIs and Agentforce MuleSoft integrations with EHR, CMS, and more *Ingest structured and unstructured data from EHRs and claims systems using Data 360 with Zero Copy integration *Seamlessly integrate with Agentforce 360 products like Slack, Agentforce Marketing, and Tableau

Average Rating: 4.0/5.0

Total Reviews: 82

How Do G2 Users Rate Agentforce Health (formerly Salesforce Health Cloud)?

  • Workflow Management: 10.0/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.7/10)
  • Patient Satisfaction Management: 8.3/10 (Category avg: 8.5/10)
  • Patient Communications: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Agentforce Health (formerly Salesforce Health Cloud)?

  • Seller: Salesforce
  • Company Website:
  • Year Founded: 1999
  • HQ Location: San Francisco, CA
  • Twitter: @salesforce
    579,511 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    89,711 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospital & Health Care, Health, Wellness and Fitness
  • Company Size: 46% Large, 28% Small

What Do G2 Reviewers Say About Agentforce Health (formerly Salesforce Health Cloud)?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Agentforce Health, simplifying patient tracking with seamless integration of data.
  • Users value the Patient 360 view, which seamlessly integrates Care Observations for efficient patient tracking.
  • Users value the Patient 360 view, enhancing clinician efficiency by integrating vital tracking within the platform.
  • Users value the Patient 360 view for its seamless integration of Care Observations, enhancing patient tracking and clinician workflow.
  • Users value the Patient 360 view, facilitating seamless access to vital patient data without switching systems.
Cons
  • Users find the initial configuration overly complex, hindering efficient integration and performance within Agentforce Health.
  • Users experience slow loading times, especially with the "Patient Timeline," causing frustration during critical moments.
  • Users find the slow performance of the Patient Timeline frustrating, especially with numerous historical records involved.
  • Users struggle with complex initial configuration and slow performance, impacting the overall usability of Health Cloud.
  • Users find the initial system complexity overwhelming, especially with data mapping and slow loading times for patient records.

What Are Recent G2 Reviews of Agentforce Health (formerly Salesforce Health Cloud)?

What Are G2 Users Discussing About Agentforce Health (formerly Salesforce Health Cloud)?

Phreesia

Phreesia’s award-winning, AI-powered platform helps practices and health systems expand capacity, streamline workflows, accelerate collections and deliver modern patient experiences—without adding staff. Trusted by 4,700 healthcare organizations: With 20+ years of experience, Phreesia powers 1 in 6 U.S. patient visits (180M+ annually) and is proven to drive measurable operational and financial improvements. Highly recommended: 9 in 10 clients would recommend Phreesia. With Phreesia, you can: • Let AI handle inbound and outbound calls so your staff doesn’t have to. Automate scheduling, prescription refills, recalls, payment outreach, referrals and more with Phreesia VoiceAI—your 24/7 AI agent. • Expand your capacity and streamline patient intake: Across our network, 85% of patients check themselves in, saving 5+ minutes of staff time per visit. Maximize front-office efficiency by digitally collecting patient information, consents and medical history and more before the visit. • Get paid more, faster with flexible payment options, including Apple Pay® and Google Pay™, online payments, payment plans, card on file and more. 80%+ of patients pay their copay at point of service with Phreesia. • Eliminate paper statements—Phreesia automatically sends patients itemized digital statements as soon as their EOB is ready, helping practices get paid 4x faster. • Make scheduling effortless by letting patients self-schedule appointments on their own time. Phreesia VoiceAI handles scheduling calls and outreach, while automated reminders reduce no-shows and Appointment Accelerator® automatically fills open slots. • Reduce denials and save staff time with automated, AI-enabled eligibility and benefits verification. Phreesia confirms coverage instantly, selects the correct copay, flags out-of-network status and gives patients visibility into their benefits—helping you prevent errors, collect sooner and improve the patient experience. Let’s face it, registration = revenue. • Acquire new patients at no added cost with MediFind—our free clinician finder helps your practice get discovered and enables patients to seamlessly book appointments through embedded self-scheduling. • Close gaps in care with our robust library of clinical screening tools and customizable patient outreach messaging options. Double the number of clinical screenings you conduct by administering them automatically with Phreesia. • Engage patients in their care and provide the modern, convenient experience they expect. Across our network, 96% of patients are satisfied with their Phreesia experience. You’ll also benefit from: Actionable analytics: Gain deeper insights into intake patterns, revenue cycle metrics, appointment workflows, clinical performance and more. Privacy and security: We’re honored to have our efforts recognized with many of the industry’s most well-known certifications, including: • HITRUST CSF Certification • Payment Card Industry Data Security Standard (PCI-DSS) Level 1 Service Provider • Security Organization Control (SOC) 2 Type 2 • PCI Point-to-Point Encryption (P2PE) “Every Phreesia product helps the business do better and generate more revenue—it’s such a beautiful rhythm. Our patient population has grown tremendously, our staff is fully utilized, and we’re able to fully engage with our patients and meet them where they want to be met. We really couldn’t do it all without Phreesia.” -Liz Galvan, Practice Manager, MyOBGYN

Average Rating: 3.9/5.0

Total Reviews: 44

How Do G2 Users Rate Phreesia?

  • Workflow Management: 9.7/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 8.1/10 (Category avg: 8.7/10)
  • Patient Satisfaction Management: 9.8/10 (Category avg: 8.5/10)
  • Patient Communications: 9.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Phreesia?

  • Seller: Phreesia
  • Year Founded: 2005
  • HQ Location: Wilmington, DE
  • Twitter: @phreesia
    1,542 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,442 employees on LinkedIn®
  • Ownership: NYSE: PHR

Who Uses This Product?

  • Who Uses This: Office Manager
  • Top Industries: Hospital & Health Care, Medical Practice
  • Company Size: 56% Small, 38% Medium

What Do G2 Reviewers Say About Phreesia?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Phreesia, finding it user-friendly and efficient for scheduling and analytics.
  • Users value the time-saving features of Phreesia, achieving significantly reduced check-in times and streamlined processes.
  • Users praise Phreesia's exceptional customer support for its responsiveness, knowledge, and commitment to successful implementation.
  • Users appreciate the efficiency of Phreesia, significantly reducing check-in times and enhancing overall productivity.
  • Users value the efficiency improvements of Phreesia, notably reducing check-in time and streamlining patient workflows.
Cons
  • Users note a challenging learning curve for Phreesia, particularly with scattered training and advanced configurations.
  • Users experience technical issues with Phreesia, including incomplete form integration and problems with online bill pay functionality.
  • Users note a training deficiency with Phreesia, particularly for new users navigating advanced features and training flow.
  • Users find difficult navigation in Phreesia overwhelming, with frequent issues affecting both dashboard and patient experience.
  • Users find the difficult setup of Phreesia overwhelming, with challenges in workflows and making changes to intake forms.

What Are Recent G2 Reviews of Phreesia?

What Are G2 Users Discussing About Phreesia?

eClinicalWorks

eClinicalWorks® (eCW), a leading healthcare IT company, provides innovative software solutions to healthcare providers of all types, including health centers, ASCs, urgent care, and more. eCW has been a trusted partner in the healthcare industry since 1999, with over 180,000 physicians and more than one million medical professionals using their solutions. eCW EMR is a comprehensive, secure, scalable, intelligent cloud solution that allows providers to access their data from anywhere at any time. It features cutting-edge technology that help you develop processes and strategies to improve office efficiencies. These “AI assistants” include PRISMA, a health information search engine that brings together patient records from a variety of healthcare systems; Scribe, an automated documentation tool that saves time and enhances accuracy; and Eva, a virtual assistant that gives providers access to patient histories, health records, and scheduling at the point of care. These features streamline workflows and automate administrative tasks so providers can focus more on patient care. eCW RCM and billing services allow healthcare providers to streamline billing processes and improve their bottom line. Whether providers manage their billing in-house or outsource it to eCW, they can be assured of high-quality services and achieve up to a 98% or higher first-pass acceptance rate. The in-office billing solutions provide increased control over the billing process, improved accuracy and efficiency, and reduced costs associated with outsourcing. Providers can also automate their billing solutions using bots, which can help reduce administrative burdens and improve accuracy. For providers who prefer to outsource their billing, eCW services provide experienced billing professionals who use the latest technology and best practices to ensure timely and accurate billing while providing comprehensive reporting and analytics to help providers manage their revenue cycle. eCW offers patient engagement tools that benefit front office staff and healthcare providers. For front office staff, online check-in and online appointment booking tools can significantly reduce administrative burdens and improve patient satisfaction. For healthcare providers, tools such as Patient Portal, Messenger, healow Pay, and telehealth can improve care coordination, enhance the patient experience, and provide virtual care options. With the rise of Value-Based Care, the healthcare industry has shifted its focus from quantity to quality of care. Providers are now incentivized to deliver high-quality care that produces positive patient outcomes rather than focusing on more services. This shift has also created new challenges, particularly in care coordination, coding, and population health management. eCW bridges these gaps by offering tools including HEDIS, Chronic Care Management, Transition Care Management, Care Plan Oversight, and Remote Patient Monitoring, enabling providers to better manage patient populations, and improve care coordination. These tools help providers deliver high-quality care that meets the needs of both patients, providers, and payers, positioning them for success in the Value-Based Care landscape. eCW offers a comprehensive suite of healthcare IT solutions that help providers deliver high-quality care while improving practice efficiency and revenue cycle management.

Average Rating: 3.7/5.0

Total Reviews: 158

How Do G2 Users Rate eClinicalWorks?

  • Workflow Management: 8.2/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 7.4/10 (Category avg: 8.7/10)
  • Patient Satisfaction Management: 8.9/10 (Category avg: 8.5/10)
  • Patient Communications: 8.5/10 (Category avg: 8.8/10)

Who Is the Company Behind eClinicalWorks?

  • Seller: eClinicalWorks
  • Year Founded: 1999
  • HQ Location: Westborough, MA
  • Twitter: @eClinicalWorks
    21,008 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5,449 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Medical Assistant
  • Top Industries: Hospital & Health Care, Medical Practice
  • Company Size: 52% Small, 31% Medium

What Do G2 Reviewers Say About eClinicalWorks?

AI-generated summary from verified user reviews

Pros
  • Users find eClinicalWorks to be very easy to use, enhancing their workflow and overall efficiency.
  • Users value the user-friendly interface of eClinicalWorks, appreciating its ease of use and effective color segregation.
  • Users value the easy accessibility of eClinicalWorks, which simplifies tasks and enhances focus in their workflow.
  • Users value the efficient appointment scheduling of eClinicalWorks, ensuring timely access to updated documents and records.
  • Users highlight the booking ease of eClinicalWorks, simplifying appointment scheduling and keeping documents current.
Cons
  • Users experience slow loading, often facing lag and automatic logouts that hinder their productivity and efficiency.
  • Users experience slow performance with eClinicalWorks, facing lags and frequent automatic logouts during multitasking.
  • Users experience significant system instability with eClinicalWorks, facing lagging, automatic logouts, and frustrating wait times.
  • Users often experience technical issues such as lagging, automatic logouts, and inefficient updates affecting productivity.
  • Users often face login issues, including automatic logouts and frustrating lag times during access.

What Are Recent G2 Reviews of eClinicalWorks?

What Are G2 Users Discussing About eClinicalWorks?

Artera

Artera is a patient communication and engagement platform designed to assist healthcare providers in managing and automating interactions with patients through various channels, including text, email, phone, and voice AI agents. This innovative solution caters to a diverse range of healthcare entities, such as specialty practices, Federally Qualified Health Centers (FQHCs), health systems, and federal agencies, all of which require efficient coordination of patient communication across multiple workflows. The platform's unique structure combines its core offering, Artera Harmony, with dedicated AI Service Squads. These teams work closely with healthcare organizations to develop tailored solutions that seamlessly integrate into existing workflows and Electronic Health Record (EHR) environments. This collaborative approach ensures that each organization can optimize its patient engagement strategies while maintaining the integrity of its operational processes. Artera's key capabilities significantly enhance patient communication efficiency. The voice AI agents are particularly noteworthy, as they can manage routine patient interactions such as appointment scheduling, intake processes, referrals, payments, and care gap outreach. This automation not only reduces the administrative burden on healthcare staff but also improves the overall patient experience by providing timely and accurate responses. Additionally, the Smart Inbox feature consolidates all patient communications in one accessible location, allowing providers to maintain a complete log of conversation history and context across different practices. Automated workflows further streamline routine tasks and complex care journeys, including appointment reminders and proactive patient outreach. These workflows are designed to operate without requiring staff intervention, thanks to deep EHR integrations that facilitate seamless communication. The AI Service Squads play a critical role in this process, collaborating directly with provider teams to design, implement, and support customized AI solutions tailored to the specific needs of each practice. Artera's platform supports over 200 million patients and processes more than 2 billion communications annually, showcasing its robust capabilities in the healthcare communication landscape. With integrations into major EHR systems and a commitment to security, as evidenced by its SOC 2 Type 2, HITRUST, HIPAA compliance, and FedRAMP Class D Certification, Artera prioritizes patient data protection. Importantly, patient data is not utilized to train AI models, ensuring privacy and compliance. With over 11 years of experience in healthcare communication and recognition as the top-ranked solution in KLAS for Patient Communications in 2026, Artera stands out as a comprehensive solution for healthcare organizations seeking to enhance patient engagement and streamline communication processes.

Average Rating: 4.8/5.0

Total Reviews: 93

How Do G2 Users Rate Artera?

  • Workflow Management: 9.7/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.7/10)
  • Patient Satisfaction Management: 10.0/10 (Category avg: 8.5/10)
  • Patient Communications: 9.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Artera?

  • Seller: Artera
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Santa Barbara, US
  • Twitter: @Artera_io
    762 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    289 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospital & Health Care, Medical Practice
  • Company Size: 65% Medium, 18% Large

What Do G2 Reviewers Say About Artera?

AI-generated summary from verified user reviews

Pros
  • Users value the quick and versatile communication capabilities of Artera, enhancing patient outreach effectively.
  • Users value the ease of use of Artera, enhancing communication and simplifying appointment management for patients.
  • Users value the effective patient communication features of Artera, enabling quick outreach and two-way messaging.
  • Users value the quick and effective texting communication that enhances outreach and engagement with patients.
  • Users love the mass texting feature of Artera for its ease of use and efficient patient communication.
Cons
  • Users highlight the messaging issues in Artera, noting challenges with filtering and missed notifications.
  • Users find the limited features of Artera challenging, especially for managing high patient volumes in larger organizations.
  • Users find the limited messaging features of Artera hinder efficient communication and organization for managing high patient volumes.
  • Users experience communication issues due to a lack of notifications for new messages and channel activity.
  • Users find the difficult navigation in Artera frustrating, particularly in scaling features for larger organizations.

What Are Recent G2 Reviews of Artera?

What Are G2 Users Discussing About Artera?

MyChart

MyChart Bedside provides access to their latest lab results, a way to message their nurses and doctors, and clear, nontechnical explanations of their treatment.

Average Rating: 4.4/5.0

Total Reviews: 38

How Do G2 Users Rate MyChart?

  • Workflow Management: 7.5/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.7/10)
  • Patient Satisfaction Management: 8.9/10 (Category avg: 8.5/10)
  • Patient Communications: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind MyChart?

Who Uses This Product?

  • Top Industries: Hospital & Health Care, Health, Wellness and Fitness
  • Company Size: 50% Large, 38% Small

What Are Recent G2 Reviews of MyChart?

What Are G2 Users Discussing About MyChart?

Luma Health

Luma was founded on the idea that healthcare should work better for all. Our solutions eliminate bottlenecks in the patient journey to make health systems more efficient – from scheduling and care coordination to AI fax processing. Headquartered in San Francisco, Luma serves more than 1,000 healthcare organizations in the United States, Canada, and the United Kingdom. Luma supports the care journeys of more than 100 million patients.

Average Rating: 4.8/5.0

Total Reviews: 81

How Do G2 Users Rate Luma Health?

  • Workflow Management: 9.3/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 8.7/10)
  • Patient Satisfaction Management: 9.5/10 (Category avg: 8.5/10)
  • Patient Communications: 9.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Luma Health?

  • Seller: Luma Health
  • Year Founded: 2015
  • HQ Location: San Mateo, California
  • Twitter: @lumahealthhq
    686 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    197 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Medical Practice, Hospital & Health Care
  • Company Size: 57% Medium, 38% Small

What Do G2 Reviewers Say About Luma Health?

AI-generated summary from verified user reviews

Pros
  • Users value the automation features of Luma Health, enhancing patient engagement while reducing manual workload.
  • Users appreciate the easy communication with patients, allowing for seamless text interactions and timely responses.
  • Users value the comprehensive features of Luma Health, enhancing patient engagement while reducing workforce strain effectively.
  • Users appreciate the easy patient communication with Luma Health, allowing for seamless texting and quick replies.
  • Users commend Luma Health's exceptional customer support, noting the team's brilliance, compassion, and innovative problem-solving skills.
Cons
  • Users find Luma's complex interface challenging, requiring familiarity with existing systems for optimal use.
  • Users note the complexity and data accuracy issues with Luma Health, impacting overall usability despite excellent support.
  • Users frequently experience incomplete data issues with Luma, affecting functionality and requiring familiarity with the system.
  • Users find Luma Health to be not user-friendly, requiring a steep learning curve for effective usage.
  • Users find Luma Health's system complexity challenging, requiring significant familiarity with other products for effective use.

What Are Recent G2 Reviews of Luma Health?

What Are G2 Users Discussing About Luma Health?

Lighthouse 360

Lighthouse 360+™ is your all-in-one platform to enhance the patient experience that seamlessly integrates with any Practice Management System (PMS). Lighthouse 360+ enables dental practices of all sizes, including multi-site locations, to seamlessly integrate patient communication, reputation management, and overall practice functionality. The platform’s vendor-agnostic capabilities allows practices to benefit regardless of their PMS.

Average Rating: 3.7/5.0

Total Reviews: 18

How Do G2 Users Rate Lighthouse 360?

  • Workflow Management: 7.9/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 7.4/10 (Category avg: 8.7/10)
  • Patient Satisfaction Management: 10.0/10 (Category avg: 8.5/10)
  • Patient Communications: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Lighthouse 360?

  • Seller: Henry Schein One
  • Year Founded: 2018
  • HQ Location: American Fork, UTAH
  • Twitter: @Henryscheinone
    157 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,393 employees on LinkedIn®
  • Ownership: NASDAQ:HSIC

Who Uses This Product?

  • Top Industries: Health, Wellness and Fitness
  • Company Size: 94% Small, 6% Medium

What Do G2 Reviewers Say About Lighthouse 360?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the excellent customer support from Lighthouse 360, making integration and usability seamless for their staff.
  • Users appreciate the ease of use of Lighthouse 360, finding it user-friendly and quick to integrate.
  • Users value the efficiency of Lighthouse 360, noting its ease of integration and reduced workload for staff.
  • Users highlight the easy integrations with Lighthouse 360, enhanced by excellent support and user-friendly design.
  • Users love the ease of integration and user-friendliness of Lighthouse 360, enhancing productivity and support.
Cons
  • Users desire more customization options for automated texts, wishing for greater flexibility in templates.

What Are Recent G2 Reviews of Lighthouse 360?

Updox

With over 470k users, 68k physicians, 150 million patients and 150+ EHR integrations, Updox empowers physicians, pharmacists and other healthcare providers and staff to be more efficient and effective. We provide HIPAA-compliant electronic fax, secure text & SMS, video chat, patient reminders, broadcast messaging and so much more.

Average Rating: 4.3/5.0

Total Reviews: 103

How Do G2 Users Rate Updox?

  • Workflow Management: 8.8/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 8.7/10)
  • Patient Satisfaction Management: 8.0/10 (Category avg: 8.5/10)
  • Patient Communications: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Updox?

  • Seller: EverCommerce
  • Year Founded: 2016
  • HQ Location: Denver, US
  • LinkedIn® Page: www.linkedin.com
    1,613 employees on LinkedIn®
  • Ownership: NASDAQ: EVCM

Who Uses This Product?

  • Who Uses This: Practice Manager, Medical Assistant
  • Top Industries: Medical Practice, Hospital & Health Care
  • Company Size: 85% Small, 9% Medium

What Are Recent G2 Reviews of Updox?

What Are G2 Users Discussing About Updox?

NextGen Healthcare EHR

NextGen Healthcare provides ambulatory practices of all sizes award-winning solutions along with dedicated support and professional services. We align with your goals to achieve the success that results in healthier patients and happier providers. NextGen® Enterprise EHR offers your practice configurable clinical content, intuitive workflows, and an integrated patient experience platform that incorporates telehealth. With NextGen® Mobile, your providers’ smartphones become an extension of your EHR, which saves valuable time. NextGen has its own fully integrated solutions that provide dictation, speech-to-text, direct to desktop and Ambient Listening AI technology. NextGen Mobile Pro provides these capabilities to our clients, replacing their need for additional integrated solutions. NextGen Cloud keeps your practice secure and makes upgrades easy, though on-premise options are also available. NextGen® Enterprise PM supports patient registration and scheduling, eligibility verification, and pre-service financial clearance. It also provides rules-based charge creation, claims scrubbing and processing, and supports A/R management and collections and reporting. Your healthcare organization can benefit from robust technology and professional services that integrate with your EHR and PM system. You can enhance patient engagement, better manage your revenue cycle, optimize the management of your patient population, and expand communication with other healthcare organizations. NextGen® Office is a cloud-based EHR designed to support your practice growth, save staff time, and increase patient volume. This fully integrated clinical and billing platform features specialty-specific EHR content, mobile accessibility, a revenue cycle management system, and a convenient patient portal. Your care team can benefit from easy-to-use, cost-efficient technology that adapts to their workflow and is accessible from anywhere. They can touch, talk, or type encounter notes directly into the clinical documentation. Patients can also be empowered to manage their care as you enable them to go online to schedule appointments, request refills, schedule virtual visits, and connect with their providers.

Average Rating: 3.7/5.0

Total Reviews: 169

How Do G2 Users Rate NextGen Healthcare EHR?

  • Workflow Management: 8.0/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 7.5/10 (Category avg: 8.7/10)
  • Patient Satisfaction Management: 7.6/10 (Category avg: 8.5/10)
  • Patient Communications: 7.2/10 (Category avg: 8.8/10)

Who Is the Company Behind NextGen Healthcare EHR?

  • Seller: NextGen Healthcare
  • Company Website:
  • Year Founded: 1974
  • HQ Location: Remote
  • Twitter: @NextGen
    21,203 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3,185 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospital & Health Care, Medical Practice
  • Company Size: 55% Medium, 39% Small

What Do G2 Reviewers Say About NextGen Healthcare EHR?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of NextGen Healthcare EHR, finding it simple to navigate and train new users.
  • Users value the fast and helpful support from NextGen, making it easy to train new users effectively.
  • Users find the training process for NextGen Healthcare EHR to be manageable and effective, enhancing overall usability.
  • Users appreciate the fast and helpful support from NexGen, making it easy to train new users effectively.
  • Users value the customizability of NextGen Healthcare EHR, enhancing workflows with personalized templates and easy navigation.
Cons
  • Users find difficult navigation in NextGen Healthcare EHR frustrating, with excessive clicks and limited chart access for efficiency.
  • Users struggle with the navigation difficulty of NextGen Healthcare EHR, finding it cumbersome and frustrating to use.
  • Users find the access issues with NextGen Healthcare EHR's patient portal frustrating, complicating patient enrollment and communication.
  • Users express frustration with the excessive clicks required on various screens and limited access to patient charts.
  • Users find the confusing features of NextGen Healthcare EHR frustrating, particularly with excessive clicks and limited chart access.

What Are Recent G2 Reviews of NextGen Healthcare EHR?

What Are G2 Users Discussing About NextGen Healthcare EHR?

FollowMyHealth

The FollowMyHealth patient portal gives patients a single point of access regardless of an individual provider’s software. Plus, discrete patient-generated data flows directly back to the EHR to automatically populate the medical record, helping providers stay up to date on their patients’ progress.

Average Rating: 3.5/5.0

Total Reviews: 21

How Do G2 Users Rate FollowMyHealth?

  • Workflow Management: 9.2/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 1.7/10 (Category avg: 8.7/10)
  • Patient Satisfaction Management: 10.0/10 (Category avg: 8.5/10)
  • Patient Communications: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind FollowMyHealth?

  • Seller: Veradigm
  • Year Founded: 1986
  • HQ Location: Chicago, IL
  • Twitter: @Veradigm
    453 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,867 employees on LinkedIn®
  • Ownership: NASDAQ

Who Uses This Product?

  • Top Industries: Hospital & Health Care, Health, Wellness and Fitness
  • Company Size: 39% Small, 35% Large

What Are Recent G2 Reviews of FollowMyHealth?

What Are G2 Users Discussing About FollowMyHealth?

Demandforce

Attract. Retain. Grow. Demandforce helps businesses automate front office tasks and streamline communications with an all-in-one solution. From automated appointment reminders to robust reputation management, only Demandforce uniquely combines all the features and functionality a business needs to grow, in one place. For more information, or to see a demo, visit www.demandforce.com.

Average Rating: 3.4/5.0

Total Reviews: 27

How Do G2 Users Rate Demandforce?

  • Workflow Management: 1.7/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 8.7/10)
  • Patient Satisfaction Management: 1.7/10 (Category avg: 8.5/10)
  • Patient Communications: 1.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Demandforce?

Who Uses This Product?

  • Top Industries: Medical Practice
  • Company Size: 62% Small, 34% Medium

What Do G2 Reviewers Say About Demandforce?

AI-generated summary from verified user reviews

Pros
  • Users value Demandforce's real-time two-way texting, enhancing immediate communication and connectivity for better client interaction.
  • Users value Demandforce's real-time communication efficiency, enhancing client engagement and feedback collection seamlessly.
  • Users value the seamless integration of Demandforce for effortless client appointment requests through their website.
  • Users value the booking efficiency of Demandforce, as it simplifies appointment requests on their websites.
  • Users value the seamless survey integration with Demandforce, greatly enhancing client communication and gathering valuable feedback.
Cons
  • Users experience messaging issues with Demandforce, leading to unreliable client communication and significant confusion.
  • Users express frustration with poor customer support, citing unaddressed glitches and unresolved appointment confirmation issues.
  • Users report significant scheduling issues with Demandforce, leading to confusion and inefficiency in client communications.
  • Users experience frustrating slow speed with Demandforce, impacting appointment confirmations and communication efficiency.
  • Users are frustrated by the app instability of Demandforce, experiencing glitches that hinder effective communication and efficiency.

What Are Recent G2 Reviews of Demandforce?

What Are G2 Users Discussing About Demandforce?

Intergy

Intergy offers ambulatory practices a specialty-focused EHR and practice management solution that is both user-friendly and customizable. With Intergy’s tools, users can manage chronic conditions, capture payer incentives, and thrive in the world of value-based care. The ONC-certified solution has consolidated functionality that simplifies notation, automates tasks, and streamlines workflows. The Intergy ecosystem of products also includes telehealth, remote patient monitoring, chronic care management, patient portal, patient messaging, and more — all solutions fully integrated. Plus, the EHR and practice management system is available through Greenway Secure Cloud. In addition to its suite of products, Greenway offers a marketplace of vendors providing additional integrated solutions for optimal workflow efficiency. Suitable for practices with multiple locations, Intergy caters to specialties such as primary care, internal medicine, multi-specialty, OB-GYN, cardiology, pediatrics, and FQHC/CHC, with the full enterprise solution monitoring multiple locations associated with independent practice associations (IPAs), accountable care organizations (ACOs), and tribal health organizations. In August 2021, Greenway announced an investment in Intergy with a client-centric product development approach. Through this initiative, Greenway set out to deliver client-requested enhancements to streamline clinical workflows, reduce the workload, and improve patient care. More recently, the initiative’s first release delivered a batch of client-requested enhancements that positioned Intergy for future 21st Century Cures Act readiness and expanded patient confidentiality functionality. This initiative is just one example of how Greenway fuels success by delivering the innovative technology, quality services, and strategic partnership that help clients grow profitably, remain compliant, work more efficiently, and improve patient outcomes.

Average Rating: 3.8/5.0

Total Reviews: 37

How Do G2 Users Rate Intergy?

  • Workflow Management: 8.0/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 6.3/10 (Category avg: 8.7/10)
  • Patient Satisfaction Management: 5.8/10 (Category avg: 8.5/10)
  • Patient Communications: 5.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Intergy?

  • Seller: Greenway Health
  • Year Founded: 1977
  • HQ Location: Tampa, FL
  • Twitter: @greenway
    9,266 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,706 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospital & Health Care, Medical Practice
  • Company Size: 54% Small, 38% Medium

What Are Recent G2 Reviews of Intergy?

What Are G2 Users Discussing About Intergy?