Adit Reviews & Product Details

Adit app is very user friendly and allows me to check messages and missed calls from my phone. I like the feature of the voicemail transcripts and I can check appointments before coming into the office. Review collected by and hosted on G2.com.

The one thing I'd like to see improved is the read/unread message status on the desktop/web version. It occasionally glitches, which can make it harder to tell which messages still need a reply. Review collected by and hosted on G2.com.

Adit has made communicating with patients very easy, especially when I recently moved my practice and needed to keep patients up to date on our move. It helps with notifying patients of their appointments and when their prescriptions are ready. Adit also makes it very easy for patients to leave a review, and obtaining signatures has become much simpler. Texting with patients has been very helpful, and the internal texting is great for communications between staff members. All of these services have been helpful and are a key reason I will continue my partnership with Adit. Review collected by and hosted on G2.com.

I like everything about Adit. There isn’t anything I dislike. Review collected by and hosted on G2.com.

I’ve had a wonderful experience with Adit. I use it for patient communication, texting, and phones, and it syncs with Dentrix. It makes two-way texting and appointment reminders easy. I also like the recall and re-care system for contacting patients on the ASAP list when hygiene appointments are available, the review requests after visits, and the option for patients to complete medical history forms from their phone or email. Adit has helped digitalize our practice in a more seamless way. I like that the software keeps evolving, with effort put into making it easier to use and modernizing it to keep up with industry demands. Patients can confirm appointments by text, and Adit updates the appointment as confirmed in our system. It’s a pretty neat feature, and Adit has all the bells and whistles we need for communicating with patients and running a dental practice. Review collected by and hosted on G2.com.

It is great as it is. I cannot think of anything else. Review collected by and hosted on G2.com.

The software looks promising and with a cost of $399 per month, it seems like a steal. However, there are hidden fees that can be anywhere from an extra $50-100 per month. Review collected by and hosted on G2.com.

The phone service goes down for many days at a time. In the last 7 months, our company has put in more than 40 service tickets for issues arising like phones down, inability to access voicemails, incorrect forms going to patients, issues putting patients on hold/park, calls dropping, poor call quality on the patient's end, etc. Many issues are "resolved" and the tickets are closed, just to need to be reopened the next day or week.

Our customer rep not only didn't escalate the issues, but didn't seem to notice or care that we were having issues.

When we had enough and said we were leaving, the issues were finally escalated to our rep's boss and while he seemed empathetic for our situation and understanding of our frustration, he was truly only concerned with us staying as a customer and not actually resolving any issues.

Do NOT pay for the year in advance because if you decide to cut ties and get service that actually works, you won't get refunded for the months you pre-paid but won't be using their services. Review collected by and hosted on G2.com.

I chose Adit for its capabilities and price. It takes away time we would otherwise spend doing things manually, and it’s a great way to collect payments and confirmations. I like the customizable messages to patients and the better communication. It’s super easy to use and gives us more time to focus on other things and the patients in the office. Patients love it, and staff loves it. I also like being able to see the schedule and communicate with patients about emergencies after hours. Everything has been really good so far, and I continue to work with them. Review collected by and hosted on G2.com.

Nothing I dislike Review collected by and hosted on G2.com.

What I like best about Adit is the fact that it makes contacting patients so much easier for the reason that whenever I need to reach a patient about their insurance, I have prefabricated templates that I can just use instead of typing out a lengthy text every time, I can just use my template and enter the info as needed and send it to the specific patient. It just makes contacting patients much easier! Review collected by and hosted on G2.com.

I haven’t found anything I dislike about Adit. I know there was a lot to learn and figure out when first starting to use, but it was very easy getting into using and the hang of how everything works! Review collected by and hosted on G2.com.

I use Adit for appointment scheduling, and I really appreciate being able to schedule after hours without a problem. It makes it easier since we do not have access to our original appointment book after hours. Adit also makes communication with our patients easy by enabling us to send new patient forms after scheduling. Additionally, Adit has significantly helped us expand our patient base by improving communication with them. Review collected by and hosted on G2.com.

I find it a bit inconvenient to have to change my password perhaps every 2 months. Also, I've had issues with accessing the app, where sometimes it takes too long to load, and I have to restart and log in again multiple times. Review collected by and hosted on G2.com.

Adit has been a welcome addition to our Optometric practice, with ease of use, and a great price point. Review collected by and hosted on G2.com.

The only downside that we have had with Adit is the faxing platform, but they are actively working on updates. Review collected by and hosted on G2.com.

I love the communication services and Google reviews that Adit offers. The added AI receptionist is something I really appreciate, and their customer service is consistently excellent, even after two years. Adit has the most reasonable dental software that integrates with Eaglesoft at a fraction of the cost. Their platform handles everything from text messaging to appointments, which saves us a lot of time and keeps our communication smooth. They've addressed challenges like enabling patients to pay through text messages, which has been a great solution for us. I wouldn't change anything about Adit; they're always trying to improve, which I like. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

We like that when a call is missed and automatic text message is sent out to capture those patients that are wanting to schedule, or pay a bill, or have a question. Review collected by and hosted on G2.com.

We do not have any current cons for Adit Review collected by and hosted on G2.com.