Phreesia
Phreesia’s award-winning, AI-powered platform helps practices and health systems expand capacity, streamline workflows, accelerate collections and deliver modern patient experiences—without adding staff. Trusted by 4,700 healthcare organizations: With 20+ years of experience, Phreesia powers 1 in 6 U.S. patient visits (180M+ annually) and is proven to drive measurable operational and financial improvements. Highly recommended: 9 in 10 clients would recommend Phreesia. With Phreesia, you can: • Let AI handle inbound and outbound calls so your staff doesn’t have to. Automate scheduling, prescription refills, recalls, payment outreach, referrals and more with Phreesia VoiceAI—your 24/7 AI agent. • Expand your capacity and streamline patient intake: Across our network, 85% of patients check themselves in, saving 5+ minutes of staff time per visit. Maximize front-office efficiency by digitally collecting patient information, consents and medical history and more before the visit. • Get paid more, faster with flexible payment options, including Apple Pay® and Google Pay™, online payments, payment plans, card on file and more. 80%+ of patients pay their copay at point of service with Phreesia. • Eliminate paper statements—Phreesia automatically sends patients itemized digital statements as soon as their EOB is ready, helping practices get paid 4x faster. • Make scheduling effortless by letting patients self-schedule appointments on their own time. Phreesia VoiceAI handles scheduling calls and outreach, while automated reminders reduce no-shows and Appointment Accelerator® automatically fills open slots. • Reduce denials and save staff time with automated, AI-enabled eligibility and benefits verification. Phreesia confirms coverage instantly, selects the correct copay, flags out-of-network status and gives patients visibility into their benefits—helping you prevent errors, collect sooner and improve the patient experience. Let’s face it, registration = revenue. • Acquire new patients at no added cost with MediFind—our free clinician finder helps your practice get discovered and enables patients to seamlessly book appointments through embedded self-scheduling. • Close gaps in care with our robust library of clinical screening tools and customizable patient outreach messaging options. Double the number of clinical screenings you conduct by administering them automatically with Phreesia. • Engage patients in their care and provide the modern, convenient experience they expect. Across our network, 96% of patients are satisfied with their Phreesia experience. You’ll also benefit from: Actionable analytics: Gain deeper insights into intake patterns, revenue cycle metrics, appointment workflows, clinical performance and more. Privacy and security: We’re honored to have our efforts recognized with many of the industry’s most well-known certifications, including: • HITRUST CSF Certification • Payment Card Industry Data Security Standard (PCI-DSS) Level 1 Service Provider • Security Organization Control (SOC) 2 Type 2 • PCI Point-to-Point Encryption (P2PE) “Every Phreesia product helps the business do better and generate more revenue—it’s such a beautiful rhythm. Our patient population has grown tremendously, our staff is fully utilized, and we’re able to fully engage with our patients and meet them where they want to be met. We really couldn’t do it all without Phreesia.” -Liz Galvan, Practice Manager, MyOBGYN
Average Rating: 3.9/5.0
Total Reviews: 44
How Do G2 Users Rate Phreesia?
- Workflow Management: 9.7/10 (Category avg: 8.9/10)
- Has the product been a good partner in doing business?: 8.1/10 (Category avg: 8.7/10)
- Patient Satisfaction Management: 9.8/10 (Category avg: 8.5/10)
- Patient Communications: 9.6/10 (Category avg: 8.8/10)
Who Is the Company Behind Phreesia?
- Seller: Phreesia
- Year Founded: 2005
- HQ Location: Wilmington, DE
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Twitter: @phreesia
1,542 Twitter followers -
LinkedIn® Page: www.linkedin.com
1,442 employees on LinkedIn® - Ownership: NYSE: PHR
Who Uses This Product?
- Who Uses This: Office Manager
- Top Industries: Hospital & Health Care, Medical Practice
- Company Size: 56% Small, 38% Medium
What Do G2 Reviewers Say About Phreesia?
AI-generated summary from verified user reviews
Pros
- Users appreciate the ease of use of Phreesia, finding it user-friendly and efficient for scheduling and analytics.
- Users value the time-saving features of Phreesia, achieving significantly reduced check-in times and streamlined processes.
- Users praise Phreesia's exceptional customer support for its responsiveness, knowledge, and commitment to successful implementation.
- Users appreciate the efficiency of Phreesia, significantly reducing check-in times and enhancing overall productivity.
- Users value the efficiency improvements of Phreesia, notably reducing check-in time and streamlining patient workflows.
Cons
- Users note a challenging learning curve for Phreesia, particularly with scattered training and advanced configurations.
- Users experience technical issues with Phreesia, including incomplete form integration and problems with online bill pay functionality.
- Users note a training deficiency with Phreesia, particularly for new users navigating advanced features and training flow.
- Users find difficult navigation in Phreesia overwhelming, with frequent issues affecting both dashboard and patient experience.
- Users find the difficult setup of Phreesia overwhelming, with challenges in workflows and making changes to intake forms.
What Are Recent G2 Reviews of Phreesia?
"Empowers Remote Work with Ease"
Rating: 5.0/5.0 stars
— Maripat E.
"Streamlined Patient Process with Ease of Use"
Rating: 5.0/5.0 stars
— Karen H.
