# Best Patient Engagement Software with Patient Satisfaction Management Capabilities

## How Many Patient Engagement Software Products Does G2 Track?

**Total Products under this Category:** 404

### Category Stats (Aug 2026)

- **Average Rating:** 4.34/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** AbbaDox (+2.48%) - Among all products in this category, AbbaDox recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Patient Engagement Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 12,700+ Authentic Reviews
- 404+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Patient Engagement Software
 ![G2 Grid® for Patient Engagement Software plotting products by satisfaction and market presence](https://www.g2.com/categories/patient-engagement/grids.png?focus%5B%5D=19432&focus%5B%5D=48097&focus%5B%5D=140008&focus%5B%5D=1824&focus%5B%5D=155274&focus%5B%5D=87629&focus%5B%5D=27950&focus%5B%5D=47612)

Highlighted products: Birdeye, Weave, ModMed, eClinicalWorks, Curogram, NexHealth, Adit, and Pabau Practice Management.

Underlying data: [Grid® JSON](https://www.g2.com/categories/patient-engagement/grids.json?focus%5B%5D=birdeye&focus%5B%5D=weave-weave&focus%5B%5D=modmed&focus%5B%5D=eclinicalworks&focus%5B%5D=curogram&focus%5B%5D=nexhealth&focus%5B%5D=adit&focus%5B%5D=pabau-practice-management)

**Sponsored**

### Envoy Workplace

Envoy Workplace is the platform that helps you run every part of the office experience clearly, securely, and without the complexity. From desk and room booking to delivery management and occupancy insights, and trusted by over 16,000 businesses worldwide, Envoy brings people, spaces, and data together in one system built to scale. With intuitive tools employees actually enjoy using, Envoy Workplace makes it easy to navigate the office, find coworkers, and get work done while giving you the visibility to optimize space, automate tasks, and keep every location compliant and secure. Unlike disconnected tools or patchwork systems, Envoy delivers accurate, unified data across all your spaces—so you can make smarter decisions, support your teams, and power a workplace where people thrive. Learn more at envoy.com.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1651&secure%5Bchosen_at%5D=2026-08-02T17%3A49%3A43Z&secure%5Bdisplayable_resource_id%5D=2687&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=150290&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=150290&secure%5Bresource_id%5D=1651&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fpatient-engagement%2Ff%2Fpatient-satisfaction-management&secure%5Btoken%5D=f9f53b492ce069ef9fef9e3e40abcfc0bb648478a4ae824aad67a8e56c78dec2&secure%5Burl%5D=https%3A%2F%2Fenvoy.com%2Fdemo-g2-space-management&secure%5Burl_type%5D=book_demo)

### [eClinicalWorks](https://www.g2.com/products/eclinicalworks/reviews)

eClinicalWorks® (eCW), a leading healthcare IT company, provides innovative software solutions to healthcare providers of all types, including health centers, ASCs, urgent care, and more. eCW has been a trusted partner in the healthcare industry since 1999, with over 180,000 physicians and more than one million medical professionals using their solutions. eCW EMR is a comprehensive, secure, scalable, intelligent cloud solution that allows providers to access their data from anywhere at any time. It features cutting-edge technology that help you develop processes and strategies to improve office efficiencies. These “AI assistants” include PRISMA, a health information search engine that brings together patient records from a variety of healthcare systems; Scribe, an automated documentation tool that saves time and enhances accuracy; and Eva, a virtual assistant that gives providers access to patient histories, health records, and scheduling at the point of care. These features streamline workflows and automate administrative tasks so providers can focus more on patient care. eCW RCM and billing services allow healthcare providers to streamline billing processes and improve their bottom line. Whether providers manage their billing in-house or outsource it to eCW, they can be assured of high-quality services and achieve up to a 98% or higher first-pass acceptance rate. The in-office billing solutions provide increased control over the billing process, improved accuracy and efficiency, and reduced costs associated with outsourcing. Providers can also automate their billing solutions using bots, which can help reduce administrative burdens and improve accuracy. For providers who prefer to outsource their billing, eCW services provide experienced billing professionals who use the latest technology and best practices to ensure timely and accurate billing while providing comprehensive reporting and analytics to help providers manage their revenue cycle. eCW offers patient engagement tools that benefit front office staff and healthcare providers. For front office staff, online check-in and online appointment booking tools can significantly reduce administrative burdens and improve patient satisfaction. For healthcare providers, tools such as Patient Portal, Messenger, healow Pay, and telehealth can improve care coordination, enhance the patient experience, and provide virtual care options. With the rise of Value-Based Care, the healthcare industry has shifted its focus from quantity to quality of care. Providers are now incentivized to deliver high-quality care that produces positive patient outcomes rather than focusing on more services. This shift has also created new challenges, particularly in care coordination, coding, and population health management. eCW bridges these gaps by offering tools including HEDIS, Chronic Care Management, Transition Care Management, Care Plan Oversight, and Remote Patient Monitoring, enabling providers to better manage patient populations, and improve care coordination. These tools help providers deliver high-quality care that meets the needs of both patients, providers, and payers, positioning them for success in the Value-Based Care landscape. eCW offers a comprehensive suite of healthcare IT solutions that help providers deliver high-quality care while improving practice efficiency and revenue cycle management.

**Average Rating:** 3.7/5.0

**Total Reviews:** 158

#### How Do G2 Users Rate eClinicalWorks?

- **Workflow Management:** 8.2/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 7.4/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 8.9/10 (Category avg: 8.5/10)
- **Patient Communications:** 8.5/10 (Category avg: 8.8/10)

#### Who Is the Company Behind eClinicalWorks?

- **Seller:** [eClinicalWorks](https://www.g2.com/sellers/eclinicalworks)
- **Year Founded:** 1999
- **HQ Location:** Westborough, MA
- **Twitter:** @eClinicalWorks  
21,008 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b8b70da2e0cc30cf0df789afc18ebf61eb6be06aa100e36c0f242ea5068897db&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F21867%2F&secure%5Burl_type%5D=linkedin_company_website)  
5,417 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Medical Assistant
- **Top Industries:** Hospital & Health Care, Medical Practice
- **Company Size:** 52% Small, 32% Medium

#### What Do G2 Reviewers Say About eClinicalWorks?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of eClinicalWorks, finding it user-friendly and efficient for their needs.
- Users appreciate the **easy-to-use interface** of eClinicalWorks, enhancing workflow and focus with helpful features.
- Users appreciate the **easy accessibility** of eClinicalWorks, enhancing focus and efficiency in small businesses.
- Users value the **efficient appointment scheduling** with eClinicalWorks, keeping all medical documents updated and accessible.
- Users appreciate the **booking ease** of eClinicalWorks, ensuring seamless appointment scheduling and up-to-date documents.

##### Cons

- Users find the **slow loading times** of eClinicalWorks frustrating, impacting productivity and overall experience during multitasking.
- Users experience **slow performance** with eClinicalWorks, often facing lags and frequent automatic logouts while multitasking.
- Users experience **system instability** with eClinicalWorks, facing lag and automatic logouts that hinder multitasking efficiency.
- Users often face **technical issues** with eClinicalWorks, experiencing lagging, automatic logouts, and inefficient updates.
- Users often face **login issues** , including automatic logouts and frustrating lag times affecting their workflow.

#### What Are Recent G2 Reviews of eClinicalWorks?

**["Versatile EHR for Clinical Operations, Care Coordination, and Population Health"](https://www.g2.com/survey_responses/eclinicalworks-review-12750469)**

**Rating:** 4.5/5.0 stars

_— Reneisha H._

[Read full review](https://www.g2.com/survey_responses/eclinicalworks-review-12750469)

**["Comprehensive EHR Solution, Streamlines Workflows Efficiently"](https://www.g2.com/survey_responses/eclinicalworks-review-13094240)**

**Rating:** 4.5/5.0 stars

_— Akash C._

[Read full review](https://www.g2.com/survey_responses/eclinicalworks-review-13094240)

#### What Are G2 Users Discussing About eClinicalWorks?

- [What is eClinicalWorks used for?](https://www.g2.com/discussions/what-is-eclinicalworks-used-for)

### [Phreesia](https://www.g2.com/products/phreesia/reviews)

Phreesia’s award-winning, AI-powered platform helps practices and health systems expand capacity, streamline workflows, accelerate collections and deliver modern patient experiences—without adding staff. Trusted by 4,700 healthcare organizations: With 20+ years of experience, Phreesia powers 1 in 6 U.S. patient visits (180M+ annually) and is proven to drive measurable operational and financial improvements. Highly recommended: 9 in 10 clients would recommend Phreesia. With Phreesia, you can: • Let AI handle inbound and outbound calls so your staff doesn’t have to. Automate scheduling, prescription refills, recalls, payment outreach, referrals and more with Phreesia VoiceAI—your 24/7 AI agent. • Expand your capacity and streamline patient intake: Across our network, 85% of patients check themselves in, saving 5+ minutes of staff time per visit. Maximize front-office efficiency by digitally collecting patient information, consents and medical history and more before the visit. • Get paid more, faster with flexible payment options, including Apple Pay® and Google Pay™, online payments, payment plans, card on file and more. 80%+ of patients pay their copay at point of service with Phreesia. • Eliminate paper statements—Phreesia automatically sends patients itemized digital statements as soon as their EOB is ready, helping practices get paid 4x faster. • Make scheduling effortless by letting patients self-schedule appointments on their own time. Phreesia VoiceAI handles scheduling calls and outreach, while automated reminders reduce no-shows and Appointment Accelerator® automatically fills open slots. • Reduce denials and save staff time with automated, AI-enabled eligibility and benefits verification. Phreesia confirms coverage instantly, selects the correct copay, flags out-of-network status and gives patients visibility into their benefits—helping you prevent errors, collect sooner and improve the patient experience. Let’s face it, registration = revenue. • Acquire new patients at no added cost with MediFind—our free clinician finder helps your practice get discovered and enables patients to seamlessly book appointments through embedded self-scheduling. • Close gaps in care with our robust library of clinical screening tools and customizable patient outreach messaging options. Double the number of clinical screenings you conduct by administering them automatically with Phreesia. • Engage patients in their care and provide the modern, convenient experience they expect. Across our network, 96% of patients are satisfied with their Phreesia experience. You’ll also benefit from: Actionable analytics: Gain deeper insights into intake patterns, revenue cycle metrics, appointment workflows, clinical performance and more. Privacy and security: We’re honored to have our efforts recognized with many of the industry’s most well-known certifications, including: • HITRUST CSF Certification • Payment Card Industry Data Security Standard (PCI-DSS) Level 1 Service Provider • Security Organization Control (SOC) 2 Type 2 • PCI Point-to-Point Encryption (P2PE) “Every Phreesia product helps the business do better and generate more revenue—it’s such a beautiful rhythm. Our patient population has grown tremendously, our staff is fully utilized, and we’re able to fully engage with our patients and meet them where they want to be met. We really couldn’t do it all without Phreesia.” -Liz Galvan, Practice Manager, MyOBGYN

**Average Rating:** 3.9/5.0

**Total Reviews:** 44

#### How Do G2 Users Rate Phreesia?

- **Workflow Management:** 9.7/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 9.8/10 (Category avg: 8.5/10)
- **Patient Communications:** 9.6/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Phreesia?

- **Seller:** [Phreesia](https://www.g2.com/sellers/phreesia)
- **Year Founded:** 2005
- **HQ Location:** Wilmington, DE
- **Twitter:** @phreesia  
1,542 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a8a7f3916ebc8e908dadb36fcd3bec30d507f110c78ad975b0a5bb1d98ba5492&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F64726%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,519 employees on LinkedIn®
- **Ownership:** NYSE: PHR

#### Who Uses This Product?

- **Who Uses This:** Office Manager
- **Top Industries:** Hospital & Health Care, Medical Practice
- **Company Size:** 56% Small, 38% Medium

#### What Do G2 Reviewers Say About Phreesia?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Phreesia, enjoying its user-friendly interface and efficient scheduling features.
- Users appreciate the **time-saving features** of Phreesia, significantly reducing check-in durations and streamlining scheduling processes.
- Users praise the **exceptional customer support** of Phreesia, noting responsiveness and proactive assistance throughout implementation and beyond.
- Users value the **intuitive and customizable features** of Phreesia, enhancing patient intake and communication efficiency.
- Users appreciate the **efficiency** of Phreesia, significantly reducing check-in times and enhancing overall productivity.

##### Cons

- Users note a **steep learning curve** for new features and training that could be more structured and cohesive.
- Users often face **technical issues** with integration and system usability, impacting efficiency and functionality negatively.
- Users report a **training deficiency** with Phreesia, finding the onboarding process and materials disorganized and challenging.
- Users find the **difficult setup** of Phreesia challenging, often leading to overwhelming experiences and persistent issues.
- Users face **insufficient guidance** in navigating Phreesia University, making it difficult to piece together training effectively.

#### What Are Recent G2 Reviews of Phreesia?

**["Empowers Remote Work with Ease"](https://www.g2.com/survey_responses/phreesia-review-12113577)**

**Rating:** 5.0/5.0 stars

_— Maripat E._

[Read full review](https://www.g2.com/survey_responses/phreesia-review-12113577)

**["Streamlined Patient Process with Ease of Use"](https://www.g2.com/survey_responses/phreesia-review-11700601)**

**Rating:** 5.0/5.0 stars

_— Karen H._

[Read full review](https://www.g2.com/survey_responses/phreesia-review-11700601)

#### What Are G2 Users Discussing About Phreesia?

- [What is phreesia check-in system?](https://www.g2.com/discussions/what-is-phreesia-check-in-system)
- [What is AR management phreesia?](https://www.g2.com/discussions/what-is-ar-management-phreesia)
- [What is phreesia?](https://www.g2.com/discussions/what-is-phreesia)
- [What is patient intake software?](https://www.g2.com/discussions/what-is-patient-intake-software) - 1 comment

### [Agentforce Health (formerly Salesforce Health Cloud)](https://www.g2.com/fr/products/agentforce-health-formerly-salesforce-health-cloud/reviews)

Agentforce Health (anciennement connu sous le nom de Health Cloud) est la plateforme de confiance, connectée et axée sur l'IA pour les soins de santé, construite sur notre plateforme profondément unifiée avec des modèles de données, des flux de travail, une interopérabilité et une conformité spécifiques aux soins de santé. Elle connecte les données cliniques et non cliniques pour alimenter des agents d'IA préconstruits et configurables - vous aidant à réduire l'épuisement professionnel des employés, à étendre l'engagement personnalisé des patients et à accélérer le temps de soins. Mettre les Patients et les Membres en Premier \*Unifiez les données cliniques et non cliniques en un seul profil complet de patient ou de membre avec des modèles de données conçus pour les prestataires et les payeurs \*Offrez des expériences de libre-service fluides avec des applications conviviales pour les Services aux Patients, la Santé Comportementale, la Surveillance des Maladies et la Gestion de Crise \*Stimulez l'engagement des membres et comblez les lacunes de soins avec une segmentation basée sur les données, des soins holistiques, des recommandations intelligentes et une sensibilisation proactive Contenir les Coûts et Améliorer l'Efficacité Opérationnelle. \*Commencez plus rapidement avec Salesforce Go. Découvrez les fonctionnalités que vous possédez déjà, activez-les en un seul clic et configurez-les dans une interface simplifiée pour réduire le temps de mise en valeur \*Naviguez avec confiance en utilisant la dernière interface utilisateur de Salesforce, conçue pour minimiser les frictions pour les équipes cliniques et administratives \*Automatisez la planification, les évaluations, les avantages et la sensibilisation aux soins avec des agents vocaux entrants et sortants prêts pour HIPAA \*Éliminez la saisie manuelle avec Document AI pour extraire et numériser les données cliniques à partir de formulaires \*Réduisez les coûts et accélérez le temps de soins avec des flux de travail de gestion de l'utilisation guidée pour les autorisations préalables, la gestion du réseau de prestataires et la coordination des soins Déployez des Compétences Agentforce Préconstruites Prêtes à l'Emploi \*Prestataire : Récupération des Données EHR des Patients, Vérification de l'Éligibilité et des Avantages, Correspondance des Prestataires, Demandes de Renouvellement de Médicaments, et plus encore \*Payer : Service de Réclamations et Assistance à la Couverture des Membres, Vérification des Avantages, Résumé du Réseau de Prestataires, et plus encore \*Soins à Domicile : Résumé et Recommandations des Patients, Devis, Création d'Avantages et de Budget Configurez et étendez les outils avec des outils low-code/no-code sur la plateforme Agentforce Fournir des Informations Intelligentes au Point de Soins \*Allez au-delà des rapports statiques pour des informations prédictives avec Health Intelligence, propulsé par Tableau \*Permettez aux équipes de soins d'accéder à des informations exploitables, alimentées par l'IA, au point de service \*Soutenez l'engagement des patients et des membres 24/7 avec des agents Agentforce toujours actifs Conformité à Chaque Étape \*Déployez l'IA en toute confiance en utilisant la couche de confiance Agentforce — des garde-fous intégrés masquent les PII/PHI sensibles assurant l'adhésion à HIPAA \*Définissez des autorisations basées sur l'utilisateur pour régir la visibilité des données des patients et des membres Écosystème Ouvert pour l'Interopérabilité \*Étendez les systèmes de santé avec des API alignées sur HL7 FHIR et des intégrations Agentforce MuleSoft avec EHR, CMS, et plus encore \*Ingestez des données structurées et non structurées à partir des systèmes EHR et de réclamations en utilisant Data 360 avec une intégration Zero Copy \*Intégrez de manière transparente avec les produits Agentforce 360 comme Slack, Agentforce Marketing et Tableau

**Average Rating:** 3.9/5.0

**Total Reviews:** 34

#### How Do G2 Users Rate Agentforce Health (formerly Salesforce Health Cloud)?

- **Gestion des flux de travail:** 10.0/10 (Category avg: 8.9/10)
- **the product a-t-il été un bon partenaire commercial?:** 8.9/10 (Category avg: 8.7/10)
- **Gestion de la satisfaction des patients:** 8.3/10 (Category avg: 8.5/10)
- **Communications avec les patients:** 8.3/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Agentforce Health (formerly Salesforce Health Cloud)?

- **Vendeur:** [Salesforce](https://www.g2.com/fr/sellers/salesforce)
- **Site Web de l'entreprise:** www.salesforce.com
- **Année de fondation:** 1999
- **Emplacement du siège social:** San Francisco, CA
- **Twitter:** @salesforce  
579,511 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website)  
83,223 employés sur LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Soins hospitaliers et de santé
- **Company Size:** 43% Large, 32% Medium

#### What Do G2 Reviewers Say About Agentforce Health (formerly Salesforce Health Cloud)?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs apprécient la **facilité d'utilisation** d'Agentforce Health, permettant un suivi fluide des données des patients sans changer de système.
- Les utilisateurs apprécient la **vue Patient 360** , qui simplifie le suivi des progrès des patients dans une interface unifiée.
- Les utilisateurs apprécient la **vue Patient 360** pour son intégration transparente, améliorant le flux de travail des cliniciens et la surveillance des patients.
- Les utilisateurs apprécient la **vue Patient 360** , qui simplifie le suivi des données des patients et améliore l'efficacité des cliniciens dans la prestation des soins.
- Les utilisateurs apprécient la **vue Patient 360** pour son suivi fluide des données des patients, améliorant ainsi l'efficacité clinique.

##### Cons

- Les utilisateurs trouvent l' **interface complexe** difficile, nécessitant un effort considérable pour la configuration initiale et le mappage des données.
- Les utilisateurs rencontrent des **temps de chargement lents** , en particulier avec la "Chronologie du patient" pour les patients ayant des données historiques étendues.
- Les utilisateurs rencontrent une **performance lente** avec la chronologie des patients, en particulier avec un historique patient étendu impactant l'efficacité.
- Les utilisateurs sont confrontés à des **limitations logicielles complexes** , notamment lors de la configuration initiale et du chargement lent des données des patients.
- Les utilisateurs trouvent la **configuration initiale trop complexe** , nécessitant un effort substantiel et des middleware pour un mappage de données efficace.

#### What Are Recent G2 Reviews of Agentforce Health (formerly Salesforce Health Cloud)?

**["Examen de Salesforce Health Cloud"](https://www.g2.com/fr/survey_responses/agentforce-health-formerly-salesforce-health-cloud-review-9793294)**

**Rating:** 4.5/5.0 stars

_— Vikas S._

[Read full review](https://www.g2.com/fr/survey_responses/agentforce-health-formerly-salesforce-health-cloud-review-9793294)

**["Une plateforme robuste pour les données des patients, mais la mise en œuvre est lourde."](https://www.g2.com/fr/survey_responses/agentforce-health-formerly-salesforce-health-cloud-review-12128060)**

**Rating:** 4.5/5.0 stars

_— Chintan S._

[Read full review](https://www.g2.com/fr/survey_responses/agentforce-health-formerly-salesforce-health-cloud-review-12128060)

#### What Are G2 Users Discussing About Agentforce Health (formerly Salesforce Health Cloud)?

- [Who uses Salesforce health Cloud?](https://www.g2.com/fr/discussions/who-uses-salesforce-health-cloud)
- [What is included in a health Cloud license?](https://www.g2.com/fr/discussions/what-is-included-in-a-health-cloud-license)
- [How is Salesforce used in healthcare?](https://www.g2.com/fr/discussions/how-is-salesforce-used-in-healthcare)
- [What does Salesforce health Cloud do?](https://www.g2.com/fr/discussions/what-does-salesforce-health-cloud-do)

### [Solutionreach](https://www.g2.com/products/solutionreach/reviews)

Accelerate your revenue cycle with a unified, customizable patient messaging solution that streamlines the patient journey from first appointment to final payment. Solutionreach is the easy-to-use communications solution that helps build personalized patient relationships, improves care outcomes, optimizes staff time, and drives revenue We transform your patient communications while integrating seamlessly into existing operations. For 24 years, Solutionreach has kept offices running smoothly daily by growing revenue, and reducing no-shows for healthcare customers of all sizes with our industry-leading platform and service reliability. To learn how to get happier patients and staff with Solutionreach, visit www.solutionreach.com.

**Average Rating:** 4.3/5.0

**Total Reviews:** 167

#### How Do G2 Users Rate Solutionreach?

- **Workflow Management:** 8.3/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 8.5/10 (Category avg: 8.5/10)
- **Patient Communications:** 8.6/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Solutionreach?

- **Seller:** [Solutionreach](https://www.g2.com/sellers/solutionreach)
- **Year Founded:** 2000
- **HQ Location:** Lehi, UT
- **Twitter:** @solutionreach  
1,828 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2b9e2f8996e493377ecc86b037a572fe70d926607780d97d148bdef799392e8a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2326749%2F&secure%5Burl_type%5D=linkedin_company_website)  
309 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Office Manager
- **Top Industries:** Medical Practice, Hospital & Health Care
- **Company Size:** 88% Small, 9% Medium

#### What Do G2 Reviewers Say About Solutionreach?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **streamlined appointment scheduling** with Solutionreach, enhancing communication and user satisfaction for staff and patients.
- Users value the **streamlined patient communication** with Solutionreach, making scheduling effortless for both staff and patients.
- Users value the **efficient communication** capabilities of Solutionreach, ensuring quick and easy updates for all customers.
- Users find **communication easy** with Solutionreach, allowing quick updates to reach customers efficiently.
- Users value the **communication efficiency** of Solutionreach, finding it quick to send updates to customers.

##### Cons

- Users are frustrated by **frequent updates** that change the functionality of Conversations, leading to a less seamless experience.
- Users find the **browser dependency inconvenient** , as it complicates usage and leads to accidental closures.
- Users find the **inefficient updates** frustrating, as it complicates the user experience with unnecessary browser requirements.
- Users desire a **pay per use payments option** for greater flexibility with Solutionreach billing.
- Users are frustrated with the **update issues** in Solutionreach, particularly the unintended browser opening of Conversations.

#### What Are Recent G2 Reviews of Solutionreach?

**["Easy Texting for Payments, Reviews, and Paperwork"](https://www.g2.com/survey_responses/solutionreach-review-12625716)**

**Rating:** 5.0/5.0 stars

_— Kelsey H._

[Read full review](https://www.g2.com/survey_responses/solutionreach-review-12625716)

**["Great Partner!"](https://www.g2.com/survey_responses/solutionreach-review-12439031)**

**Rating:** 5.0/5.0 stars

_— Betsy C._

[Read full review](https://www.g2.com/survey_responses/solutionreach-review-12439031)

#### What Are G2 Users Discussing About Solutionreach?

- [What is Solutionreach used for?](https://www.g2.com/discussions/solutionreach-what-is-solutionreach-used-for)
- [What is Solutionreach used for?](https://www.g2.com/discussions/what-is-solutionreach-used-for)

### [Luma Health](https://www.g2.com/products/luma-health/reviews)

Luma was founded on the idea that healthcare should work better for all. Our solutions eliminate bottlenecks in the patient journey to make health systems more efficient – from scheduling and care coordination to AI fax processing. Headquartered in San Francisco, Luma serves more than 1,000 healthcare organizations in the United States, Canada, and the United Kingdom. Luma supports the care journeys of more than 100 million patients.

**Average Rating:** 4.8/5.0

**Total Reviews:** 81

#### How Do G2 Users Rate Luma Health?

- **Workflow Management:** 9.3/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 9.5/10 (Category avg: 8.5/10)
- **Patient Communications:** 9.8/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Luma Health?

- **Seller:** [Luma Health](https://www.g2.com/sellers/luma-health)
- **Year Founded:** 2015
- **HQ Location:** San Mateo, California
- **Twitter:** @lumahealthhq  
686 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e3d15a86d881aa1e7579816ce015619b0fe1ecca1b0f4d4b3ca16453090685d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6403362%2F&secure%5Burl_type%5D=linkedin_company_website)  
198 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Medical Practice, Hospital & Health Care
- **Company Size:** 57% Medium, 38% Small

#### What Do G2 Reviewers Say About Luma Health?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **automation features** of Luma Health, enhancing patient engagement while minimizing the need for human intervention.
- Users value the **easy communication** with patients, facilitating quick and effective replies.
- Users appreciate the **comprehensive features** of Luma Health, enhancing patient engagement and streamlining operational efficiency.
- Users appreciate the **easy communication** with patients, enabling seamless text exchanges and quick responses.
- Users value the **outstanding customer support** of Luma Health, appreciating the team's brilliance and compassion in problem-solving.

##### Cons

- Users find the **complex interface** of Luma Health challenging, needing prior knowledge of products for effective use.
- Users face challenges with **data management** in Luma, often stemming from inaccurate or incomplete system-level data.
- Users report that **incomplete data** often leads to issues with Luma's functionality, affecting overall user experience.
- Users find Luma Health **not user-friendly** due to its complexity and the need for product familiarity to navigate successfully.
- Users find Luma Health's **system complexity** challenging, needing prior knowledge for effective use and data management.

#### What Are Recent G2 Reviews of Luma Health?

**["Luma Leads The Way"](https://www.g2.com/survey_responses/luma-health-review-9733505)**

**Rating:** 4.5/5.0 stars

_— Vonda M._

[Read full review](https://www.g2.com/survey_responses/luma-health-review-9733505)

**["Effortless Patient Communication Made Easy"](https://www.g2.com/survey_responses/luma-health-review-11980167)**

**Rating:** 5.0/5.0 stars

_— Stephanie S._

[Read full review](https://www.g2.com/survey_responses/luma-health-review-11980167)

#### What Are G2 Users Discussing About Luma Health?

- [What is patient engagement platform?](https://www.g2.com/discussions/what-is-patient-engagement-platform) - 1 comment
- [How do you use Luma health?](https://www.g2.com/discussions/how-do-you-use-luma-health) - 1 comment
- [Is Luma Health legitimate?](https://www.g2.com/discussions/is-luma-health-legitimate)
- [What does Luma Health do?](https://www.g2.com/discussions/what-does-luma-health-do)

### [NextGen Healthcare EHR](https://www.g2.com/products/nextgen-healthcare-ehr/reviews)

NextGen Healthcare provides ambulatory practices of all sizes award-winning solutions along with dedicated support and professional services. We align with your goals to achieve the success that results in healthier patients and happier providers. NextGen® Enterprise EHR offers your practice configurable clinical content, intuitive workflows, and an integrated patient experience platform that incorporates telehealth. With NextGen® Mobile, your providers’ smartphones become an extension of your EHR, which saves valuable time. NextGen has its own fully integrated solutions that provide dictation, speech-to-text, direct to desktop and Ambient Listening AI technology. NextGen Mobile Pro provides these capabilities to our clients, replacing their need for additional integrated solutions. Managed cloud hosting keeps your practice secure and makes upgrades easy, though on-premise options are also available. NextGen® Enterprise PM supports patient registration and scheduling, eligibility verification, and pre-service financial clearance. It also provides rules-based charge creation, claims scrubbing and processing, and supports A/R management and collections and reporting. Your healthcare organization can benefit from robust technology and professional services that integrate with your EHR and PM system. You can enhance patient engagement, better manage your revenue cycle, optimize the management of your patient population, and expand communication with other healthcare organizations. NextGen® Office is a cloud-based EHR designed to support your practice growth, save staff time, and increase patient volume. This fully integrated clinical and billing platform features specialty-specific EHR content, mobile accessibility, a revenue cycle management system, and a convenient patient portal. Your care team can benefit from easy-to-use, cost-efficient technology that adapts to their workflow and is accessible from anywhere. They can touch, talk, or type encounter notes directly into the clinical documentation. Patients can also be empowered to manage their care as you enable them to go online to schedule appointments, request refills, schedule virtual visits, and connect with their providers.

**Average Rating:** 3.7/5.0

**Total Reviews:** 169

#### How Do G2 Users Rate NextGen Healthcare EHR?

- **Workflow Management:** 8.0/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 7.6/10 (Category avg: 8.5/10)
- **Patient Communications:** 7.2/10 (Category avg: 8.8/10)

#### Who Is the Company Behind NextGen Healthcare EHR?

- **Seller:** [NextGen Healthcare](https://www.g2.com/sellers/nextgen-healthcare)
- **Company Website:** www.nextgen.com
- **Year Founded:** 1974
- **HQ Location:** Remote
- **Twitter:** @NextGen  
21,203 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=69cda26ad2397a3cfc66daa1946cac220719acd4e10eae75910f9f9a0e2fef9c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F12738%2F&secure%5Burl_type%5D=linkedin_company_website)  
3,193 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care, Medical Practice
- **Company Size:** 55% Medium, 39% Small

#### What Do G2 Reviewers Say About NextGen Healthcare EHR?

_AI-generated summary from verified user reviews_

##### Pros

- Users find NextGen Healthcare EHR to be **easy to manage and train** , enhancing efficiency with responsive support.
- Users find the **support and training** of NextGen Healthcare EHR to be effective and manageable for new users.
- Users find the **training process** for NextGen Healthcare EHR to be manageable and effective, enhancing overall usability.
- Users appreciate the **fast and helpful support** from NexGen, making it easy to train new users effectively.
- Users value the **customizability** of NextGen Healthcare EHR, tailoring the software to fit their specific needs.

##### Cons

- Users struggle with the **difficult navigation** of NextGen Healthcare EHR, finding it hard to use and enroll patients.
- Users find the **navigation difficult** , making it challenging for patients to efficiently access the system.
- Users find the **access issues** with the patient portal frustrating, making enrollment difficult for patients.
- Users are frustrated with the **excessive clicks required** and the limitation of accessing only one patient chart at a time.
- Users find the **confusing features** of NextGen Healthcare EHR frustrating, particularly with excessive clicks and limited chart access.

#### What Are Recent G2 Reviews of NextGen Healthcare EHR?

**["NextGen Healthcare EHR: Driving Efficiency and Innovation at MSO Holdings"](https://www.g2.com/survey_responses/nextgen-healthcare-ehr-review-12891947)**

**Rating:** 5.0/5.0 stars

_— Jose D._

[Read full review](https://www.g2.com/survey_responses/nextgen-healthcare-ehr-review-12891947)

**["Robust Features with Slight Learning Curve"](https://www.g2.com/survey_responses/nextgen-healthcare-ehr-review-12928141)**

**Rating:** 4.0/5.0 stars

_— Chez G._

[Read full review](https://www.g2.com/survey_responses/nextgen-healthcare-ehr-review-12928141)

#### What Are G2 Users Discussing About NextGen Healthcare EHR?

- [What is NextGen Healthcare EHR used for?](https://www.g2.com/discussions/what-is-nextgen-healthcare-ehr-used-for)
- [How much does NextGen EHR cost?](https://www.g2.com/discussions/how-much-does-nextgen-ehr-cost)
- [How do you use NextGen EHR?](https://www.g2.com/discussions/how-do-you-use-nextgen-ehr)
- [Who uses NextGen?](https://www.g2.com/discussions/who-uses-nextgen)
- [What is NextGen software?](https://www.g2.com/discussions/what-is-nextgen-software) - 1 comment

### [Updox](https://www.g2.com/products/updox/reviews)

With over 470k users, 68k physicians, 150 million patients and 150+ EHR integrations, Updox empowers physicians, pharmacists and other healthcare providers and staff to be more efficient and effective. We provide HIPAA-compliant electronic fax, secure text & SMS, video chat, patient reminders, broadcast messaging and so much more.

**Average Rating:** 4.4/5.0

**Total Reviews:** 102

#### How Do G2 Users Rate Updox?

- **Workflow Management:** 8.8/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 8.0/10 (Category avg: 8.5/10)
- **Patient Communications:** 9.2/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Updox?

- **Seller:** [EverPro](https://www.g2.com/sellers/everpro)
- **Year Founded:** 2016
- **HQ Location:** Denver, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3bc9eefe9136096fcd51bbdfa20a8076aa048f93029450d0bd6706aaa000a93a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fevercommerce%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,612 employees on LinkedIn®
- **Ownership:** NASDAQ: EVCM

#### Who Uses This Product?

- **Who Uses This:** Medical Assistant, Office Manager
- **Top Industries:** Medical Practice, Hospital & Health Care
- **Company Size:** 85% Small, 9% Medium

#### What Are Recent G2 Reviews of Updox?

**["Excellent software for online consultation"](https://www.g2.com/survey_responses/updox-review-8941267)**

**Rating:** 5.0/5.0 stars

_— Khushi P._

[Read full review](https://www.g2.com/survey_responses/updox-review-8941267)

**["Great Software!!"](https://www.g2.com/survey_responses/updox-review-8966403)**

**Rating:** 5.0/5.0 stars

_— Avinash A._

[Read full review](https://www.g2.com/survey_responses/updox-review-8966403)

#### What Are G2 Users Discussing About Updox?

- [What are the benefits and drawbacks of using Updox for patient communication?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-updox-for-patient-communication)
- [How do I fax from Updox?](https://www.g2.com/discussions/how-do-i-fax-from-updox)
- [How much does Updox cost per month?](https://www.g2.com/discussions/how-much-does-updox-cost-per-month) - 2 comments
- [Does Updox have an app?](https://www.g2.com/discussions/does-updox-have-an-app) - 1 comment
- [What is Updox used for?](https://www.g2.com/discussions/what-is-updox-used-for) - 5 comments

### [Relatient](https://www.g2.com/products/relatient/reviews)

At Relatient, we believe that the key to better health is better access. Better access lies at the intersection of scheduling and communication. Our Dash® platform combines best in KLAS patient self-scheduling and centralized scheduling with modern two-way patient communication tools to provide better access for patients, better utilization for providers, and better outcomes for all. For more information or to schedule a demo, visit www.relatient.com.

**Average Rating:** 4.8/5.0

**Total Reviews:** 26

#### How Do G2 Users Rate Relatient?

- **Workflow Management:** 9.3/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 9.4/10 (Category avg: 8.5/10)
- **Patient Communications:** 7.8/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Relatient?

- **Seller:** [Relatient](https://www.g2.com/sellers/relatient)
- **Year Founded:** 2012
- **HQ Location:** Franklin, TN
- **Twitter:** @Relatient  
1,110 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7dc8f0051321c9ccc3cab68e8f56636debd8e6b69666ff2a25333334db221e62&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3217952%2F&secure%5Burl_type%5D=linkedin_company_website)  
211 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care, Medical Practice
- **Company Size:** 52% Small, 41% Medium

#### What Are Recent G2 Reviews of Relatient?

**["Excellent and responsive vendor"](https://www.g2.com/survey_responses/relatient-review-4928875)**

**Rating:** 5.0/5.0 stars

_— Rodolfo G._

[Read full review](https://www.g2.com/survey_responses/relatient-review-4928875)

**["Easy to work with and very adaptable."](https://www.g2.com/survey_responses/relatient-review-3577517)**

**Rating:** 5.0/5.0 stars

_— Monique C._

[Read full review](https://www.g2.com/survey_responses/relatient-review-3577517)

#### What Are G2 Users Discussing About Relatient?

- [What does Relatient do?](https://www.g2.com/discussions/what-does-relatient-do)
- [What is patient engagement?](https://www.g2.com/discussions/what-is-patient-engagement)
- [What are patient engagement platforms?](https://www.g2.com/discussions/what-are-patient-engagement-platforms)
- [Who is Relatient net?](https://www.g2.com/discussions/who-is-relatient-net)

### [FollowMyHealth](https://www.g2.com/products/followmyhealth/reviews)

The FollowMyHealth patient portal gives patients a single point of access regardless of an individual provider’s software. Plus, discrete patient-generated data flows directly back to the EHR to automatically populate the medical record, helping providers stay up to date on their patients’ progress.

**Average Rating:** 3.5/5.0

**Total Reviews:** 21

#### How Do G2 Users Rate FollowMyHealth?

- **Workflow Management:** 9.2/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 1.7/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 10.0/10 (Category avg: 8.5/10)
- **Patient Communications:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind FollowMyHealth?

- **Seller:** [Veradigm](https://www.g2.com/sellers/veradigm)
- **Year Founded:** 1986
- **HQ Location:** Chicago, IL
- **Twitter:** @Veradigm  
453 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e27e15794136f37ea964b339d8a1dcbd1e5beeea005fe2cee3a61583ee14fafd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fveradigm%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,828 employees on LinkedIn®
- **Ownership:** NASDAQ

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness
- **Company Size:** 39% Small, 35% Large

#### What Are Recent G2 Reviews of FollowMyHealth?

**["Convenience for All"](https://www.g2.com/survey_responses/followmyhealth-review-3416048)**

**Rating:** 4.0/5.0 stars

_— Kristin B._

[Read full review](https://www.g2.com/survey_responses/followmyhealth-review-3416048)

**["awesome to use"](https://www.g2.com/survey_responses/followmyhealth-review-5268535)**

**Rating:** 5.0/5.0 stars

_— Kimberly M._

[Read full review](https://www.g2.com/survey_responses/followmyhealth-review-5268535)

#### What Are G2 Users Discussing About FollowMyHealth?

- [What is FollowMyHealth used for?](https://www.g2.com/discussions/what-is-followmyhealth-used-for)

### [Intergy](https://www.g2.com/products/greenway-health-intergy/reviews)

Intergy offers ambulatory practices a specialty-focused EHR and practice management solution that is both user-friendly and customizable. With Intergy’s tools, users can manage chronic conditions, capture payer incentives, and thrive in the world of value-based care. The ONC-certified solution has consolidated functionality that simplifies notation, automates tasks, and streamlines workflows. The Intergy ecosystem of products also includes telehealth, remote patient monitoring, chronic care management, patient portal, patient messaging, and more — all solutions fully integrated. Plus, the EHR and practice management system is available through Greenway Secure Cloud. In addition to its suite of products, Greenway offers a marketplace of vendors providing additional integrated solutions for optimal workflow efficiency. Suitable for practices with multiple locations, Intergy caters to specialties such as primary care, internal medicine, multi-specialty, OB-GYN, cardiology, pediatrics, and FQHC/CHC, with the full enterprise solution monitoring multiple locations associated with independent practice associations (IPAs), accountable care organizations (ACOs), and tribal health organizations. In August 2021, Greenway announced an investment in Intergy with a client-centric product development approach. Through this initiative, Greenway set out to deliver client-requested enhancements to streamline clinical workflows, reduce the workload, and improve patient care. More recently, the initiative’s first release delivered a batch of client-requested enhancements that positioned Intergy for future 21st Century Cures Act readiness and expanded patient confidentiality functionality. This initiative is just one example of how Greenway fuels success by delivering the innovative technology, quality services, and strategic partnership that help clients grow profitably, remain compliant, work more efficiently, and improve patient outcomes.

**Average Rating:** 3.8/5.0

**Total Reviews:** 37

#### How Do G2 Users Rate Intergy?

- **Workflow Management:** 8.0/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 6.3/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 5.8/10 (Category avg: 8.5/10)
- **Patient Communications:** 5.8/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Intergy?

- **Seller:** [Greenway Health](https://www.g2.com/sellers/greenway-health-69f7bde1-3d4a-4381-9afe-a16bc8a7a187)
- **Year Founded:** 1977
- **HQ Location:** Tampa, FL
- **Twitter:** @greenway  
9,266 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=136fe83c4311e5b94ab507de3454a35f35439477a42ea3cd6d32cab4fd0af100&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F34083&secure%5Burl_type%5D=linkedin_company_website)  
1,730 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care, Medical Practice
- **Company Size:** 54% Small, 38% Medium

#### What Are Recent G2 Reviews of Intergy?

**["Intergy"](https://www.g2.com/survey_responses/intergy-review-7480825)**

**Rating:** 4.0/5.0 stars

_— Jennifer J._

[Read full review](https://www.g2.com/survey_responses/intergy-review-7480825)

**["Intergy PM, EHR, and Practice Analytics"](https://www.g2.com/survey_responses/intergy-review-4874286)**

**Rating:** 4.5/5.0 stars

_— Diana P._

[Read full review](https://www.g2.com/survey_responses/intergy-review-4874286)

#### What Are G2 Users Discussing About Intergy?

- [How do you use a greenway EMR?](https://www.g2.com/discussions/intergy-how-do-you-use-a-greenway-emr)
- [How much does Greenway EMR cost?](https://www.g2.com/discussions/intergy-how-much-does-greenway-emr-cost)
- [What is Greenway EHR?](https://www.g2.com/discussions/intergy-what-is-greenway-ehr)
- [What does intergy mean?](https://www.g2.com/discussions/what-does-intergy-mean)

### [Demandforce](https://www.g2.com/products/demandforce/reviews)

Attract. Retain. Grow. Demandforce helps businesses automate front office tasks and streamline communications with an all-in-one solution. From automated appointment reminders to robust reputation management, only Demandforce uniquely combines all the features and functionality a business needs to grow, in one place. For more information, or to see a demo, visit www.demandforce.com.

**Average Rating:** 3.4/5.0

**Total Reviews:** 27

#### How Do G2 Users Rate Demandforce?

- **Workflow Management:** 1.7/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 1.7/10 (Category avg: 8.5/10)
- **Patient Communications:** 1.7/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Demandforce?

- **Seller:** [Internet Brands](https://www.g2.com/sellers/internet-brands)
- **Year Founded:** 1998
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8dc0858352f1b98d05ff7274ffafa80d7f321fbd9efdde61f739c19f4547544e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finternet-brands%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,980 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Medical Practice
- **Company Size:** 62% Small, 34% Medium

#### What Do G2 Reviewers Say About Demandforce?

_AI-generated summary from verified user reviews_

##### Pros

- Users value Demandforce's **real-time two-way texting** , enhancing communication and responsiveness with clients efficiently.
- Users value Demandforce's **real-time two-way texting** , enhancing communication and responsiveness with clients effectively.
- Users value the **easy appointment requests** integrated into their website, enhancing client interaction and satisfaction.
- Users value the **booking efficiency** of Demandforce, facilitating seamless appointment requests directly from their websites.
- Users value the **integration with Millennium software** , enhancing client communication and feedback collection for service improvement.

##### Cons

- Users experience significant **messaging issues** with Demandforce, leading to unreliable client communication and confusion.
- Users report **poor customer support** , receiving unhelpful responses while dealing with persistent app glitches and communication issues.
- Users experience **scheduling issues** with Demandforce, including unreliable appointment confirmations and frustrating communication glitches.
- Users often experience **slow speed** with Demandforce, leading to frustrating delays in communication and appointment confirmations.
- Users express frustration with the app's **instability** , citing glitches and delays that hinder effective communication.

#### What Are Recent G2 Reviews of Demandforce?

**["Real-Time Two-Way Texting Makes Communication Effortless"](https://www.g2.com/survey_responses/demandforce-review-12063833)**

**Rating:** 5.0/5.0 stars

_— Laura B._

[Read full review](https://www.g2.com/survey_responses/demandforce-review-12063833)

**["Great software "](https://www.g2.com/survey_responses/demandforce-review-3552156)**

**Rating:** 5.0/5.0 stars

_— Daniela Bueno B._

[Read full review](https://www.g2.com/survey_responses/demandforce-review-3552156)

#### What Are G2 Users Discussing About Demandforce?

- [What is local demand force com?](https://www.g2.com/discussions/what-is-local-demand-force-com)
- [How do I use demandforce?](https://www.g2.com/discussions/how-do-i-use-demandforce)
- [What does Demandforce do?](https://www.g2.com/discussions/what-does-demandforce-do)

### [DoctorLogic](https://www.g2.com/products/doctorlogic/reviews)

DoctorLogic is an all-in-one Website Marketing Platform created exclusively for healthcare providers. The DoctorLogic software was invented to power custom-designed websites for patient acquisition, retention marketing, and practice insights that help providers connect with more people. Privately funded and based in Plano, Texas, DoctorLogic has been named to Inc. 5000’s list of Fastest Growing Companies in the United States for two consecutive years and was recently awarded Gold for Best Website Visual Appeal and Silver for Website Branding by Davey’s Awards on behalf of the Academy of Interactive & Visual Arts. DoctorLogic works with more than 3,000 healthcare providers in the field of aesthetics, dentistry, surgery, and general medical and has helped customers acquire 100+ million new website visitors with their proven experience executing medical SEO strategies that resulted in improved organic results and exceeding average conversion rates. The company’s suite of additional managed services (Social Media, Google Ads (Pay-Per-Click), Content Marketing/Blog Services, Managed Chat, and Video Production) helps provide a turn-key online marketing solution for medical practices large and small.

**Average Rating:** 4.1/5.0

**Total Reviews:** 19

#### How Do G2 Users Rate DoctorLogic?

- **Workflow Management:** 7.6/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 6.7/10 (Category avg: 8.5/10)
- **Patient Communications:** 7.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind DoctorLogic?

- **Seller:** [DoctorLogic](https://www.g2.com/sellers/doctorlogic)
- **Year Founded:** 2013
- **HQ Location:** Plano, TX
- **Twitter:** @DoctorLogicUS  
327 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b0c67d50a51adeb31e7216f241bc8af2af9f534be40c9d8c308aa1f78ce749e4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3290319%2F&secure%5Burl_type%5D=linkedin_company_website)  
44 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness
- **Company Size:** 74% Small, 26% Medium

#### What Do G2 Reviewers Say About DoctorLogic?

_AI-generated summary from verified user reviews_

##### Cons

- Users report significant **billing issues** with DoctorLogic, including unauthorized auto-renewals and poor communication about contracts.
- Users report significant **payment issues** with DoctorLogic, including unexpected charges and poor communication about contracts.
- Users report **poor customer support** from DoctorLogic, facing communication issues and unaddressed contract concerns.

#### What Are Recent G2 Reviews of DoctorLogic?

**["Amazing Under Pressure!"](https://www.g2.com/survey_responses/doctorlogic-review-4223712)**

**Rating:** 5.0/5.0 stars

_— Julie D._

[Read full review](https://www.g2.com/survey_responses/doctorlogic-review-4223712)

**["Doctor Logic has been a tremendous help, specifically through Covid"](https://www.g2.com/survey_responses/doctorlogic-review-4342417)**

**Rating:** 5.0/5.0 stars

_— Corinne H._

[Read full review](https://www.g2.com/survey_responses/doctorlogic-review-4342417)

#### What Are G2 Users Discussing About DoctorLogic?

- [What is DoctorLogic used for?](https://www.g2.com/discussions/what-is-doctorlogic-used-for)

Spotlight Categories

[Purchasing Software](https://www.g2.com/categories/purchasing-software)

[Media Monitoring Software](https://www.g2.com/categories/media-monitoring)

[Sales Enablement Software](https://www.g2.com/categories/sales-enablement)

[Sales Intelligence Software](https://www.g2.com/categories/sales-intelligence)

[Spend Management Software](https://www.g2.com/categories/spend-management)

Similar Categories

- [Interactive Patient Care Systems (IPC)](/categories/interactive-patient-care-systems-ipc)
- [Other Patient Experience](/categories/other-patient-experience)
- [Patient Case Management](/categories/patient-case-management)

- [Patient Intake](/categories/patient-intake)
- [Patient Relationship Management (PRM)](/categories/patient-relationship-management-prm)
- [Patient Scheduling](/categories/patient-scheduling)

- [Remote Patient Monitoring (RPM)](/categories/remote-patient-monitoring-rpm)

[Browse Patient Engagement Themes](/categories/patient-engagement/themes)

Benefits of Patient Engagement Software with Patient Satisfaction Management capabilities include: Equips and empowers health systems with touchpoints and strategies to improve overall patient experience and patient satisfaction scores.

Below are the top-rated Patient Engagement Software with Patient Satisfaction Management capabilities, as verified by G2’s Research team. Real users have identified Patient Satisfaction Management as an important function of Patient Engagement Software. Compare different products that offer this feature so you can decide which is best for your business needs.

Top Tools at a Glance

| 

 | 

Automated patient review solicitation with PM integration

 | 

User Review

"Reputation Management Life Saver!"

 |
| 

 | 

Two-way patient texting with EHR integration

 | 

User Review

"Real-Time Texting Transforms Office Communication"

 |
| 

 | 

Specialty EHR-integrated patient communication and recall

 | 

User Review

"Easy-to-Use, Dependable EHR That Keeps Documentation Efficient"

 |
| 

 | 

All-in-one clinical documentation with patient portal

 | 

User Review

"Versatile EHR for Clinical Operations, Care Coordination, and Population Health"

 |
| 

 | 

Two-way texting with EMR-integrated appointment workflows

 | 

User Review

"Effortless Patient Communication, Needs Better Merging"

 |
| 

 | 

Two-way texting and automated appointment confirmations

 | 

User Review

"Adit is awesome!"

 |
| 

 | 

EMR-integrated appointment filling and digital intake

 | 

User Review

"User-Friendly and Time-Saving Dental Practice Solution"

 |
| 

 | 

Automated patient journeys with digital consents

 | 

User Review

"An All-in-One Platform That Continues to Improve Our Practice"

 |
| 

 | 

Pre-visit intake with EHR-integrated insurance verification

 | 

User Review

"Empowers Remote Work with Ease"

 |

* * *

Show More

* * *

## How Do You Choose the Right Patient Engagement Software?

### What You Should Know About Patient Engagement Software

### What is Patient Engagement Software?

Patient engagement software facilitates communication between health care providers and the patients they serve. These solutions are designed to improve patient satisfaction and patient experience. The software provides users with a patient portal, the ability to distribute patient surveys, and handle patient intake. Solutions in the patient engagement category offer a wide array of features, which include but are not limited to: reputation management, marketing and referral capabilities, appointment reminders, patient messaging, surveys, patient education tools, and self-care management. 

Hospitals or medical practices looking to boost their patient satisfaction, cut down on unnecessary readmissions, and streamline communication with patients should be using patient engagement tools. Patient engagement solutions provide communication channels compliant with Health Insurance Portability and Accountability Act (HIPAA) to providers and patients to boost engagement between the two parties. Patient engagement software often integrates directly with health care providers’ electronic health record (EHR).

### What are the Common Features of Patient Engagement Software?

The following are some core features within patient engagement software that can help users build better patient relationships and improve patient satisfaction:

[**Patient portal**](https://www.g2.com/categories/patient-engagement/f/patient-portal-patient-communication) **:** Patient portals allow patients to log in to see and update their health information. Implementing a patient portal can give patients a more active role in their health care. They can access their records, see past visit history, look at lab results, and more. 

[**Patient surveys**](https://www.g2.com/categories/patient-engagement/f/surveys-feedback) **:** Providers send out patient surveys to gather feedback. Direct patient feedback can give health care providers actionable steps to improve. Most solutions offer the ability to customize patient surveys, allowing providers to gather feedback relevant to their practice or hospital. Surveys can be sent automatically after a visit to ensure that every targeted patient is asked for their feedback.

[**Digital patient intake**](https://www.g2.com/categories/patient-engagement/f/digital-intake-forms) **:** Patient engagement solutions give providers the ability to handle patient intake digitally before they even step foot in the office. Patients can provide necessary information, such as health insurance information and health history. Health care providers can customize intake forms to collect all necessary information. 

**Secure messaging:** These tools give health care providers the ability to message their patients directly while maintaining HIPAA compliance. 

Other Features of Patient Engagement Software: [Appointment Reminder Capabilities](https://www.g2.com/categories/patient-engagement/f/appointment-reminder), [Engagement Measuring Capabilities](https://www.g2.com/categories/patient-engagement/f/engagement-measuring), [Integration with Wearables Capabilities](https://www.g2.com/categories/patient-engagement/f/integration-with-wearables), [IPC Systems Integration Capabilities](https://www.g2.com/categories/patient-engagement/f/ipc-systems-integration), [Online Presence Management Capabilities](https://www.g2.com/categories/patient-engagement/f/online-presence-management), [Outreach / Marketing Capabilities](https://www.g2.com/categories/patient-engagement/f/outreach-marketing), [Patient Education Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-education), [Patient Feedback Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-feedback-management), [Patient Satisfaction Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-satisfaction-management), [Reputation Management Capabilities](https://www.g2.com/categories/patient-engagement/f/reputation-management), [Self Care Management Capabilities](https://www.g2.com/categories/patient-engagement/f/self-care-management)

### What are the Benefits of Patient Engagement Software?

**Improved patient satisfaction:** Patient satisfaction is an increasingly important metric for health care providers. Patient engagement tools help solve pain points for patients and increase the ease and efficiency with which they can interact with their health care providers. These solutions phone tag and consolidate patient interactions within a single system. Features like digital patient intake and in-app follow-up improve the patient experience making them potentially stick with the provider that gave them that experience. Health care organizations can boost patient retention by improving their patients’ satisfaction. 

**Better quality of care:** Patients can leverage patient engagement software to take a more active role in their own health, and providers can have more consistent check-ins with their patients. The increased ease of communication is particularly important in the case of patients requiring chronic care. Health care organizations can automate check-ins with these patients, sending automated appointment reminders and educational material designed to give these patients more tools to help manage their conditions. 

**Streamlined communication:** Patient engagement solutions give health care providers HIPAA compliant ways to talk directly to their patients. This communication, depending on the system, can be via email or text, and some solutions have built-in telehealth capabilities so medical professionals can conduct fully virtual visits. Certain solutions may provide the ability to automate communications, and features like automated appointment reminders may reduce no-shows.

### Who Uses Patient Engagement Software?

**Administrators:** Health care administrators use patient engagement software to schedule appointments, handle patient intake, and collect patient feedback. Some solutions may provide medical billing features or integrate with medical billing software, which administrators leverage to handle patient invoices and payments.

**Medical professionals:** Doctors, nurses, NPs, PAs, and other medical professionals use patient engagement solutions to directly message their patients. They may also use the solution to upload and share lab results or send educational material relevant to their patients. Medical professionals can use these solutions to engage with patients holistically, leveraging increased access to provide a deeper level of informed care.

**Patients:** Patients use these solutions to interact with their care providers, send required documentation, book appointments, and review historical health data. The goal of patient engagement software is to get patients more involved in their health care, so the solutions are designed with patient interaction in mind. 

#### Software Related to Patient Engagement Software

Related solutions that can be used together with patient engagement software include:

[Telemedicine software](https://www.g2.com/categories/telemedicine) **:** Patient engagement solutions often integrate with, or include the features of, telemedicine software. The combination of these two types of software can provide a near-comprehensive solution for health care providers looking to improve patient engagement.

[Patient intake software](https://www.g2.com/categories/patient-intake) **:** Patient intake functionality is a common feature of patient engagement solutions, which allows patients to fill out intake forms and provide necessary previsit information digitally.

[EHR software](https://www.g2.com/categories/ehr) **:** The EHR is the backbone of any health care providers’ tech stack. It’s because of its importance and the fact that patient engagement solutions need to access and deliver health records, the latter will offer integrations with the former. 

[HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging) **:** Secure messaging, or HIPAA compliant messaging in the case of health care, is a core feature of patient engagement solutions. Communication between patient and provider must be secure, and patient engagement tools provide a secure two-way, real-time communication method. 

### Challenges with Patient Engagement Software

Software solutions can come with their own set of challenges. 

**Adoption:** Product adoption is key to ensuring successful implementation. If no one uses the system, there’s no point in having it. Health care providers must be diligent about educating their employees on the patient engagement solution to drive meaningful use. In addition, organizations that purchase patient engagement solutions should build the solutions’ use into their workflows to drive adoption. As patient engagement solutions are designed to boost patient interaction, it is important to educate patients on the new system. There may be robust functionality that patients either do not know or use because of a lack of knowledge. Both problems can be addressed by educating patients on the full breadth of features a patient engagement solution offers. A large part of adoption may be whether or not the solution has a mobile app. 

**Integrations:** Proper integrations with providers’ existing health systems are necessary for patient engagement solutions to work as intended. EHR integration is the most common, but it may be valuable to ensure that the patient engagement system integrates with other parts of the tech stack. If the organization is running on a medical practice management system, the patient engagement software should integrate with it.

**Compliance:** Patient engagement software must be compliant with relevant health care regulations to be safe and effective. HIPAA compliance, which demands the protection of personal health information (PHI), is first and foremost among regulatory compliance in patient engagement systems. 

### Which Companies Should Buy Patient Engagement Software?

All health care providers interacting with patients should invest in a patient engagement solution. 

**Hospitals:** Hospitals deal with high volumes of patients. Patient engagement systems streamline intake and communication with those patients, automating interactions wherever possible consequently reducing the staff’s burden. Automation of standard interactions, like appointment reminders, can help hospitals deal with high patient volume. 

**Independent practices:** For independent practices, patient engagement is vital. Patient engagement solutions can help these providers build solid relationships with their patients.

**Multi location practices:** Building relationships and standardizing a streamlined approach to patient communication across multiple locations is much easier with patient engagement software. Multi location practices can leverage the software to drive consistent patient engagement. 

### How to Buy Patient Engagement Software

#### Requirements Gathering (RFI/RFP) for Patient Engagement Software

During the requirement gathering process, the selection team should put together the core functionality they’re looking for. The team should have an estimate of how many users they’ll have, as well as the tech literacy of those users. Patient engagement solutions offer a wide range of features, so narrowing down what is necessary and what may be a bonus is key. The health care provider may want an omnichannel solution with a mobile app to boost adoption in heavy mobile device users. Integration with existing systems should be considered at this point.

#### Compare Patient Engagement Software Products

**Create a long list**

Prospective buyers should put together a list of vendors that meet their core requirements to form their long list. They should start with a comprehensive list of features they’re looking for, from must-haves to wish list functionality. 

**Create a short list**

At this point, prospective buyers should send out RFIs and use the responses to narrow their long list down to a short list of viable solutions. The selection team should conduct in-depth research at this point and start to form informed opinions on the available options.

**Conduct demos**

At this point, the prospective buyer will demo products from the short list. During the demo stage, the buyer should ask questions about specific scenarios common to their practice or hospital. Certain solutions may be geared towards a specific type of practice, and have features for that practice type. Initial pricing conversions should take place if they haven’t already, or if the vendor’s pricing isn’t clearly outlined. 

#### Selection of Patient Engagement Software

**Choose a selection team**

Administrators, medical professionals, and systems administrators should all be involved in the selection process. Administrators and medical professionals, the users of the software, should have a say in choosing the solution that they’ll spend the most time using. Systems administrators, or tech support professionals involved in the implementation and integration of the software into the existing tech stack, should also be involved.

**Negotiation**

The selection team will have to negotiate with the vendor, weighing the price against the potential benefit of purchasing and implementing the solution.