# Best Other Patient Experience Software *By [Emma Stein](https://research.g2.com/insights/author/emma-stein)* The other patient experience category encompasses products that deliver relevant functionality but do not align precisely with G2’s defined subcategories. This includes solutions with specialized, emerging, or cross-functional capabilities. These products aim to enhance various aspects of patient interactions and experiences within healthcare settings. They offer diverse functionalities such as real-time patient feedback, automated communication, transparent billing, continuous monitoring, and virtual reality therapies. Key features often include integration with existing healthcare systems, user-friendly interfaces, and compliance with healthcare regulations. These solutions are designed to improve patient satisfaction, streamline operations, and foster better patient-provider relationships. To qualify for inclusion in the Other Patient Experience category, a product must: - Provide unique or emerging functionalities that enhance patient interactions and experiences in healthcare settings - Offer features that do not fit into existing patient experience subcategories ## Category Overview **Total Products under this Category:** 17 ## Trust & Credibility Stats **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 0+ Authentic Reviews - 17+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Best Other Patient Experience Software At A Glance - **Best Free Software:** [masterCLINICS](https://www.g2.com/products/masterclinics/reviews) ## Top-Rated Products (Ranked by G2 Score) ### 1. [Vital Interaction](https://www.g2.com/products/vital-interaction/reviews) Vital Interaction is a healthcare technology company that combines healthcare data, business intelligence and workflow automation to make practices more profitable, make doctors' lives easier, & improve patient satisfaction. We configure drip and reactivation campaigns based on CPT and ICD codes, appointment types, etc. Our platform removes manual processes and automates workflows. Everything from pre-appointment reminders to reschedules, post-appointment follow-ups to practice changes & more. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Seller Details:** - **Seller:** [Vital Interaction](https://www.g2.com/sellers/vital-interaction) - **Year Founded:** 2009 - **HQ Location:** Rollingwood, US - **LinkedIn® Page:** https://www.linkedin.com/company/vital-interaction/ (49 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Mid-Market ### 2. [Cemplicity](https://www.g2.com/products/cemplicity/reviews) Cemplicity designers and engineers have reimagined how patient reporting should work, creating a solution that is easy to implement, simple for staff, and powerful for patients. Our platform steps across the mountains of data that exist in health systems, to provide a clear and timely view of system and service performance from the patient's perspective. **Seller Details:** - **Seller:** [Cemplicity](https://www.g2.com/sellers/cemplicity) - **Year Founded:** 2013 - **HQ Location:** Auckland, NZ - **LinkedIn® Page:** https://www.linkedin.com/company/cemplicity/ (25 employees on LinkedIn®) ### 3. [ChartRequest](https://www.g2.com/products/chartrequest/reviews) ChartRequest is redefining how healthcare information moves by replacing outdated, paper-driven workflows with a secure, technology-first approach. Our mission is simple yet powerful: make the release of medical records fast, compliant, and transparent: empowering every stakeholder in healthcare to focus more on outcomes and less on paperwork. Solving Pain Points for Every Stakeholder We collaborate with hospitals, clinics, law firms, insurers, and patients to eliminate the frustration of manual requests and slow fax-based systems. By bridging these gaps, ChartRequest ensures: • Fewer administrative bottlenecks • Stronger patient privacy protections • Faster, more reliable access to records A Cloud-Based, HIPAA-Compliant Platform At the heart of our offering is a cloud-based platform built to automate the Release of Information (ROI) process. With HIPAA, HITECH, and industry compliance as its foundation, ChartRequest provides: • Secure management of requests and releases • End-to-end automation and workflow optimization • Complete audit trails for peace of mind Seamless Integration & Smart Capabilities ChartRequest integrates with existing EHR systems and workflows, ensuring minimal disruption while delivering maximum efficiency. Key features include: • Automated request intake and delivery • Real-time status updates with full transparency • Audit-ready reporting for compliance officers • Cross-industry integrations across providers, payers, and legal professionals Real Results That Matter By adopting ChartRequest, organizations cut turnaround times dramatically, reduce costs tied to manual processes, and gain confidence in compliance. The impact is clear: • Efficiency: Automated ROI reduces delays and errors • Security: HIPAA-compliant platform ensures audit readiness • Transparency: Track every request with real-time visibility • Scalability: Trusted by providers, insurers, and law firms alike Empowering Better Care Through Efficiency Ultimately, ChartRequest transforms medical record management into a streamlined, secure, and patient-centered process. By reducing administrative burdens, providers reclaim time for patient care, while legal and insurance partners gain quicker access to the information they need. It’s not just about moving records faster, it’s about improving care coordination and strengthening trust across the healthcare ecosystem. **Seller Details:** - **Seller:** [ChartRequest](https://www.g2.com/sellers/chartrequest) - **Year Founded:** 2012 - **HQ Location:** One Glenlake Pkwy Suite 650 Atlanta GA - **Twitter:** @ChartRequest (321 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/chartrequest/ (123 employees on LinkedIn®) ### 4. [Health Plan Gap Closure & Member Experience Solution](https://www.g2.com/products/health-plan-gap-closure-member-experience-solution/reviews) We help health plans of all sizes create a meaningful member experience by providing personalized support and engaging with their members via multi-channel communications. Welltok provides a proactive and innovative approach to member experience from day one, nailing the key touchpoints that drive stickiness and member loyalty. This means getting ahead on retention, delivering a better welcome experience, and improving the annual plan change process – while creating a best-in-class experience with personalized resources for total wellbeing that are sure to keep members engaged and satisfied. Eliminate the guesswork by precisely identifying health plan members with current or future gaps and pinpointing the ones who would be most receptive to outreach and most likely to take action. Harness the power of consumer data (including social determinants) and predictive insights with our proven method for closing targeted gaps – even with hard-to-reach members. The result? Better quality ratings (HEDIS, Star, CMS), higher revenue and happier members engaged in their total wellbeing. **Seller Details:** - **Seller:** [Welltok, a Virgin Pulse company](https://www.g2.com/sellers/welltok-a-virgin-pulse-company) - **Year Founded:** 2009 - **HQ Location:** Denver, US - **LinkedIn® Page:** https://www.linkedin.com/company/449778 (56 employees on LinkedIn®) ### 5. [HealthViewX Remote Therapeutic Monitoring](https://www.g2.com/products/healthviewx-remote-therapeutic-monitoring/reviews) Monitor non-physiologic data of patients utilizing medical devices and seamlessly bill for Medicare RTM services. HealthViewX Remote Therapeutic Monitoring (RTM) solution empowers physicians to track non-physiologic data of patients seamlessly and allows for the precise adjustment of care plans to enable the best possible patient outcomes. Using HealthViewX RTM, physicians can ensure patients are properly taking their medications and manage responses to those medications, by encouraging them to self-report information on these measures. Comprehensive Feature Set: - HIPAA Compliant & Secure - EHR/EMR Integration - Analytics, Reports & Charts - Performance Metric Dashboard - Readmission Rate Dashboard - Real-time Video & Audio - Smart Critical/Panic Alerts - Calendars & Scheduling - Unified Patient Care Record Learn how our Medicare Remote Therapeutic Monitoring (RTM) solution can elevate your practice by scheduling a no-obligation demo. **Seller Details:** - **Seller:** [HealthViewX](https://www.g2.com/sellers/healthviewx) - **Year Founded:** 2015 - **HQ Location:** Plano, US - **LinkedIn® Page:** https://www.linkedin.com/company/healthviewx (20 employees on LinkedIn®) ### 6. [masterCLINICS](https://www.g2.com/products/masterclinics/reviews) Owners of Physiotherapy Clinics or Pilates Studios struggle to collect monthly fees from their Patients or Students - in addition to other problems, of course. A very friendly solution is to send messages via WhatsApp to: - 7 days in advance, remind them of the monthly fee due date and - on the day of payment, send a new reminder (via WhatsApp) and also the Invoice (via email) with QR Code and PIX Copy-and-paste to facilitate payment. These and other solutions are present in the masterCLÍNICAS System: - Contract Management with Recurring Monthly Payments - Reminders and Notices via WhatsApp - Calendar integrated with Google - CRM - Medical History Form - and much more... Learn more about the masterCLÍNICAS System: - Access https://erpmasterbr.com.br/contactus - Send us an email: master@erpmasterbr.com.br **Seller Details:** - **Seller:** [erpMASTER](https://www.g2.com/sellers/erpmaster) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 7. [Navimize](https://www.g2.com/products/navimize/reviews) Navimize provides automated, real-time communication with patients to eliminate wait times and optimize clinical workflow. **Seller Details:** - **Seller:** [Navimize](https://www.g2.com/sellers/navimize) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 8. [Neuromersiv](https://www.g2.com/products/neuromersiv-2021-03-09/reviews) Neuromersiv empowers stroke, spinal cord and acquired brain injury survivors through helping them regain lost independence and quality of life through clinically designed, Virtual Reality based neurological rehabilitation solutions. **Seller Details:** - **Seller:** [Neuromersiv](https://www.g2.com/sellers/neuromersiv) - **Year Founded:** 2017 - **HQ Location:** Eveleigh, AU - **LinkedIn® Page:** https://www.linkedin.com/company/neuromersiv (1 employees on LinkedIn®) ### 9. [Okaya](https://www.g2.com/products/okaya/reviews) Okaya helps wellbeing professionals improve their practices by using our application which combines our proprietary facial recognition software, captured biometric parameters, and machine learning to tackle burnout, depression (and its nasty derivative work) **Seller Details:** - **Seller:** [SmartTec](https://www.g2.com/sellers/smarttec) - **Year Founded:** 2018 - **HQ Location:** Boulder, US - **LinkedIn® Page:** https://www.linkedin.com/company/stopfatigue/ (13 employees on LinkedIn®) ### 10. [OurFamilyWizard](https://www.g2.com/products/ourfamilywizard/reviews) OurFamilyWizard is the leading co-parenting app that equips parents, and the professional community that surrounds them, with the tools needed to reduce conflict and support the best outcomes for the children involved. We provide a secure hub for co-parents to exchange tamper-proof messages, manage joint custody schedules, share documents, and track expense reimbursement. Founded in 2001, OurFamilyWizard has served more than one million users in 75 countries and is recommended by courts in all 50 US states, Canada, the United Kingdom, New Zealand and Australia. **Seller Details:** - **Seller:** [OurFamilyWizard](https://www.g2.com/sellers/ourfamilywizard) - **HQ Location:** Minneapolis, US - **LinkedIn® Page:** https://www.linkedin.com/company/avirat-inc-/ (73 employees on LinkedIn®) ### 11. [Patient Pricing AI](https://www.g2.com/products/patient-pricing-ai/reviews) BillingParadise's Patient Pricing AI is an advanced solution designed to enhance the patient billing experience by providing transparent and accurate cost estimates. This platform offers real-time cost estimation, customizable price calculations, automated insurance verification, and integrated payment options, ensuring compliance with pricing transparency regulations. By simplifying the Good Faith Estimate process, it accelerates accounts receivable (A/R) and improves collections, fostering patient trust and satisfaction. **Seller Details:** - **Seller:** [BillingParadise](https://www.g2.com/sellers/billingparadise) - **Year Founded:** 2004 - **HQ Location:** Atlanta, US - **Twitter:** @billingparadise (1,068 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/billingparadise (43 employees on LinkedIn®) ### 12. [Smileyscope Pty Ltd](https://www.g2.com/products/smileyscope-pty-ltd/reviews) Smileyscope alleviates the fear of needle experiences through innovative virtual reality technology. Our vision is to expand the frontiers of patient-centered care, improving the moments that matter most. Smileyscope is a multi-award winning company, backed by UCSF/Stanford's Pediatric FDA Consortium and the Melbourne Accelerator Program. Smileyscope provides an creative, drug-free solution to keep children still and calm, allowing clinicians to insert needles safely and successfully. **Seller Details:** - **Seller:** [Smileyscope](https://www.g2.com/sellers/smileyscope) - **Year Founded:** 2017 - **HQ Location:** Melbourne, AU - **LinkedIn® Page:** https://www.linkedin.com/company/smileyscope/ (18 employees on LinkedIn®) ### 13. [Tali](https://www.g2.com/products/tali/reviews) TALi Digital Limited (ASX: TD1) is an Australian Medical Technology Company listed on the Australian Securities Exchange. TALi Digital’s core focus is the development of TALi Health and the TALi Technology. **Seller Details:** - **Seller:** [Tali](https://www.g2.com/sellers/tali) - **Year Founded:** 2014 - **HQ Location:** Cremorne, AU - **LinkedIn® Page:** https://www.linkedin.com/company/talihealth/ (32 employees on LinkedIn®) ### 14. [Universe mHealth](https://www.g2.com/products/universe-mhealth/reviews) Universe mHealth enables enterprise-level healthcare organizations to publish their own, client-branded mobile app with extensive functionality for interfaces, patient medical records, appointment scheduling, messaging, bill pay and more. Hospitals, health systems and clinics can select from a suite of existing features, while relying on Universe's experienced team to develop client-specific custom features with the goal of having a single app for the entire healthcare organization and its patients. **Seller Details:** - **Seller:** [Universe mHealth](https://www.g2.com/sellers/universe-mhealth) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 15. [Vital](https://www.g2.com/products/vital/reviews) Vital is a digital platform for the modern emergency department. We harness artificial intelligence to enhance patient experience and emergency department flow. **Seller Details:** - **Seller:** [Vital](https://www.g2.com/sellers/vital) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 16. [WebMD PracticePro](https://www.g2.com/products/webmd-practicepro/reviews) With 76 million monthly website visitors to WebMD.com and unprecedented domain authority, WebMD PracticePro is uniquely positioned to boost a practice’s online visibility. The company’s comprehensive platform enables doctors to be discovered by more patients online and engage patients throughout the patient journey. Included are all the tools you need to attract, retain and engage patients at every step of the patient journey. Attract Patients Make it even easier for patients to find and get to know you with a customized website, reputation management, and more. Manage More Appointments Increase bookings and reduce no-shows with industry-leading tools, including reminders, texting, and online scheduling. Automate Patient Visits Boost office productivity with the help of online and in-office patient flow solutions like Mobile Check-In and Online Forms. Engage and Retain Patients Stay top of mind with automated recall/recare, targeted campaigns, education resources, and more. **Seller Details:** - **Seller:** [WebMD](https://www.g2.com/sellers/webmd) - **Year Founded:** 1995 - **HQ Location:** United States - **LinkedIn® Page:** https://www.linkedin.com/company/webmd (2,960 employees on LinkedIn®) ### 17. [Wellth](https://www.g2.com/products/wellth/reviews) Wellth empowers people to prioritize their health, every day. Built on the science of behavioral economics, the Wellth platform generates lasting behavior change and positive health outcomes by motivating members to follow through on healthy behaviors. Each Wellth program provides an approachable and personalized experience, while rewarding daily progress and helping members build lifelong healthy habits. Wellth’s powerful results are proven to close care gaps, improve quality measures and reduce costs—leading to better outcomes for our customers—AND our members. Learn more by visiting wellthapp.com. **Seller Details:** - **Seller:** [Wellth](https://www.g2.com/sellers/wellth) - **Year Founded:** 2014 - **HQ Location:** Los Angeles, US - **Twitter:** @wellthapp (552 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/wellth (133 employees on LinkedIn®) ## Parent Category [Patient Experience Software](https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675)