# Best HIPAA Compliant Messaging Software

## How Many HIPAA Compliant Messaging Software Products Does G2 Track?

**Total Products under this Category:** 132

### Category Stats (Aug 2026)

- **Average Rating:** 4.43/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** TheraNest by Ensora Health (+0.95%) - Among all products in this category, TheraNest by Ensora Health recorded the largest rating increase compared to last month

_Last updated: August 21, 2026_

## How Does G2 Rank HIPAA Compliant Messaging Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 11,400+ Authentic Reviews
- 132+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for HIPAA Compliant Messaging Software
 ![G2 Grid® for HIPAA Compliant Messaging Software plotting products by satisfaction and market presence](https://www.g2.com/categories/hipaa-compliant-messaging/grids.png?focus%5B%5D=25519&focus%5B%5D=48097&focus%5B%5D=62679&focus%5B%5D=155274&focus%5B%5D=15407&focus%5B%5D=3675&focus%5B%5D=20433&focus%5B%5D=46458)

Highlighted products: Paubox, Weave, Salesmsg, Curogram, iPlum, Virtru Email Encryption, Connecteam, and Klara.

Underlying data: [Grid® JSON](https://www.g2.com/categories/hipaa-compliant-messaging/grids.json?focus%5B%5D=paubox&focus%5B%5D=weave-weave&focus%5B%5D=salesmsg&focus%5B%5D=curogram&focus%5B%5D=iplum&focus%5B%5D=virtru-email-encryption&focus%5B%5D=connecteam&focus%5B%5D=klara)

**Sponsored**

### HealthArc

We help healthcare providers and payers manage chronic patients more effectively through an AI-driven Remote Patient Monitoring and Chronic Care Management platform. Our solution integrates seamlessly with your EHR, automates CMS-compliant billing, and delivers actionable patient insights — enabling you to improve outcomes, boost reimbursements, and reduce staff workload. With our technology, you can spend more time on care and less time on paperwork.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1617&secure%5Bchosen_at%5D=2026-08-30T06%3A47%3A08Z&secure%5Bdisplayable_resource_id%5D=1651&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=442&secure%5Bplacement_resource_ids%5D%5B%5D=1651&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1420533&secure%5Bresource_id%5D=1617&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhipaa-compliant-messaging&secure%5Btoken%5D=3ccd0b0e0fb3c82803ec9fd185e9269936d6a6f0d4051797ea0b0986e74e808c&secure%5Burl%5D=https%3A%2F%2Fwww.healtharc.io%2F&secure%5Burl_type%5D=company_website)

### [Weave](https://www.g2.com/products/weave-weave/reviews)

Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com.

**Average Rating:** 4.6/5.0

**Total Reviews:** 416

#### How Do G2 Users Rate Weave?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Workflow Enhancement - HIPAA Compliant Messaging:** 9.4/10 (Category avg: 9.0/10)
- **Compliant Texting - HIPAA Compliant Messaging:** 9.6/10 (Category avg: 9.2/10)
- **Clinical Communication - HIPAA Compliance:** 9.4/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Weave?

- **Seller:** [Weave](https://www.g2.com/sellers/weave)
- **Company Website:** www.getweave.com
- **Year Founded:** 2008
- **HQ Location:** Lehi, Utah
- **Twitter:** @getweave  
2,008 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ea2a371b80dc4fd1e4ae27c8a4302d1cd659f95b6534780b38a609f2bbb4b387&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1271877%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,185 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Office Manager, Owner
- **Top Industries:** Medical Practice, Hospital & Health Care
- **Company Size:** 91% Small, 7% Medium

#### What Do G2 Reviewers Say About Weave?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **convenient texting feature** for automated reminders and real-time communication, enhancing office efficiency.
- Users find Weave **extremely easy to use** , enhancing communication efficiency and simplifying their overall workflow.
- Users praise Weave for its **efficient communication tools** , enabling seamless interactions and enhanced patient management in one platform.
- Users love the **convenient text messaging** feature of Weave, enhancing patient communication and saving time for offices.
- Users value the **convenience of patient communication** with Weave, streamlining interactions through various messaging options.

##### Cons

- Users report encountering **technical issues** that disrupt services like text messaging and phone tree setups, causing frustration.
- Users report significant **connectivity issues** with Weave, including outages impacting the entire phone system.
- Users report experiencing **software bugs** that lead to occasional freezes and login issues, causing frustration during use.
- Users experience **unreliable connectivity** , facing glitches and signal issues that affect communication during patient interactions.
- Users face **messaging issues** with notifications and bulk messages, leading to occasional frustration but overall satisfaction.

#### What Are Recent G2 Reviews of Weave?

**["Excellent feature development; very useful and integral to our operations."](https://www.g2.com/survey_responses/weave-review-9471547)**

**Rating:** 4.0/5.0 stars

_— Craig E._

[Read full review](https://www.g2.com/survey_responses/weave-review-9471547)

**["Intuitive Design and Effortless Navigation"](https://www.g2.com/survey_responses/weave-review-11928619)**

**Rating:** 4.5/5.0 stars

_— Clark C._

[Read full review](https://www.g2.com/survey_responses/weave-review-11928619)

#### What Are G2 Users Discussing About Weave?

- [Is weave Hipaa compliant?](https://www.g2.com/discussions/is-weave-hipaa-compliant) - 2 comments
- [How much is weave dental?](https://www.g2.com/discussions/how-much-is-weave-dental) - 2 comments
- [What does the company weave do?](https://www.g2.com/discussions/weave-what-does-the-company-weave-do) - 2 comments
- [What is weave dental?](https://www.g2.com/discussions/what-is-weave-dental) - 2 comments

### [Paubox](https://www.g2.com/products/paubox/reviews)

Paubox is a HIPAA compliant email security platform designed for healthcare organizations. It provides outbound email encryption and AI-powered inbound email protection, helping organizations safeguard protected health information (PHI) without changing how staff or patients use email. Email remains a critical communication tool in healthcare, but standard platforms like Google Workspace and Microsoft 365 are not HIPAA compliant on their own. Paubox makes compliance automatic and enhances security to defend against evolving phishing and malware attacks, all while maintaining a seamless user experience. Paubox serves small to mid-sized healthcare organizations, clinics, and IT teams seeking reliable compliance, reduced risk, and simple management. Key capabilities: - Automatic outbound encryption: Every message is encrypted by default; recipients read emails directly in their inbox, without portals or passwords - AI-powered inbound email security: Detects and blocks phishing, spoofing, and malware using generative AI analysis - Seamless integration: Works with Google Workspace, Microsoft 365, and Microsoft Exchange without new workflows or domain changes - Compliance and control: Supports HIPAA compliance and minimizes human error in handling PHI - Additional tools: Archiving, Data Loss Prevention, Paubox Email API, and Paubox Marketing Benefits: - Simplifies compliance management and reduces IT workload - Improves patient and staff experience with frictionless secure email - Strengthens protection against modern email threats Paubox enables healthcare organizations to confidently use email as a secure, compliant, and user-friendly communication channel, eliminating guesswork for staff and helping IT teams protect against data breaches and compliance risk.

**Average Rating:** 4.9/5.0

**Total Reviews:** 631

#### How Do G2 Users Rate Paubox?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10)
- **Workflow Enhancement - HIPAA Compliant Messaging:** 9.7/10 (Category avg: 9.0/10)
- **Compliant Texting - HIPAA Compliant Messaging:** 9.4/10 (Category avg: 9.2/10)
- **Clinical Communication - HIPAA Compliance:** 9.9/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Paubox?

- **Seller:** [Paubox](https://www.g2.com/sellers/paubox)
- **Year Founded:** 2015
- **HQ Location:** San Francisco, CA
- **Twitter:** @PauboxHQ  
16,577 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d64a9ace5c7d4c0a093dc0a4735d10d369802f19a7c92912a3dfbc8ce7ab6b9b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4821384%2F&secure%5Burl_type%5D=linkedin_company_website)  
46 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Mental Health Care, Hospital & Health Care
- **Company Size:** 85% Small, 13% Medium

#### What Do G2 Reviewers Say About Paubox?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Paubox, finding it simple to set up and integrate seamlessly.
- Users value the **seamless security** of Paubox, enhancing peace of mind while handling sensitive information effectively.
- Users commend the **fantastic customer support** from Paubox, highlighting their responsiveness and dedication to user satisfaction.
- Users value the **peace of mind** from Paubox's email security, ensuring HIPAA compliance and protecting sensitive information.
- Users find the **setup ease** of Paubox refreshing, enjoying quick integration and excellent customer support.

##### Cons

- Users find Paubox to be **expensive** , noting pricing concerns despite the perceived value and available incentives.
- Users experience occasional **email delivery issues** with Paubox, causing frustrations with missed messages and bounces.
- Users find Paubox setup to be **difficult** , though the support team provides helpful guidance during the process.
- Users find the **email encryption visibility inadequate** , as clients hesitate due to how different the emails appear.
- Users feel there are **encryption visibility issues** that could lead to confusion for recipients about email security.

#### What Are Recent G2 Reviews of Paubox?

**["Seamless, HIPAA-Compliant Patient Email Communication with Paubox"](https://www.g2.com/survey_responses/paubox-review-13211127)**

**Rating:** 5.0/5.0 stars

_— Girish S._

[Read full review](https://www.g2.com/survey_responses/paubox-review-13211127)

**["Seamless integration with Google Workspace, great tech support, totally secure email!"](https://www.g2.com/survey_responses/paubox-review-4324801)**

**Rating:** 5.0/5.0 stars

_— Adrienne D._

[Read full review](https://www.g2.com/survey_responses/paubox-review-4324801)

#### What Are G2 Users Discussing About Paubox?

- [How can you tell if an email is encrypted?](https://www.g2.com/discussions/how-can-you-tell-if-an-email-is-encrypted)
- [Is Paubox Hipaa compliant?](https://www.g2.com/discussions/is-paubox-hipaa-compliant)
- [What is a suite of popular email encryption tools?](https://www.g2.com/discussions/what-is-a-suite-of-popular-email-encryption-tools)
- [What is Paubox?](https://www.g2.com/discussions/what-is-paubox) - 3 comments

### [Salesmsg](https://www.g2.com/products/salesmsg/reviews)

Salesmsg is a text-message conversation platform designed to enhance customer interactions by making them visible, trackable, and professional. This innovative tool facilitates seamless communication from the initial text message to the development of long-term customer relationships. By integrating with existing customer relationship management (CRM) systems, Salesmsg ensures that every interaction is logged automatically, providing teams with a comprehensive view of their customer engagements. Targeted primarily at sales, marketing, and support teams, Salesmsg addresses the need for quick and efficient communication in a fast-paced business environment. The platform is particularly beneficial for organizations that prioritize responsiveness, as it enables sales teams to respond to leads in under 60 seconds, significantly increasing the chances of closing deals. Marketing teams can leverage Salesmsg to run SMS campaigns that boast an impressive 98% open rate, ensuring that messages reach their intended audience effectively. Additionally, support teams can manage a higher volume of customer inquiries without the need for additional staff, thanks to the capabilities of AI Agents. Key features of Salesmsg include automated first responses, a shared inbox for team collaboration, and full visibility for sales representatives. The platform allows marketing teams to execute broadcasts, segmented campaigns, and CRM-triggered sequences, making it easier to engage with customers based on their specific needs and behaviors. AI Agents play a crucial role in handling inbound inquiries around the clock, ensuring that customers receive timely responses while escalating issues to human agents when necessary. The benefits of using Salesmsg are evident in the results reported by its users. For instance, organizations have successfully reduced their daily recruiting work from four hours to just 30 minutes through AI qualification processes. Furthermore, the average lead response time has decreased from 27 minutes to 21 minutes, allowing teams to engage with potential customers more swiftly. The visibility provided by Salesmsg has also led to a significant increase in the number of sales representatives meeting their quotas, rising from three to 13. Additionally, the introduction of AI Agents has resulted in an 88% lift in response rates compared to traditional manual follow-ups. Salesmsg empowers teams to foster genuine conversations and build lasting customer relationships by streamlining communication processes and enhancing accountability. With its robust features and proven results, Salesmsg stands out as a valuable tool for businesses looking to improve their customer engagement strategies.

**Average Rating:** 4.7/5.0

**Total Reviews:** 421

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#### How Do G2 Users Rate Salesmsg?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Salesmsg?

- **Seller:** [Salesmsg](https://www.g2.com/sellers/salesmsg)
- **Company Website:** www.SalesMessage.com
- **Year Founded:** 2017
- **HQ Location:** Delray Beach, FL
- **Twitter:** @salesmsg  
148 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=475df0982f2442bf884ac60a7e5d995cedc9b15c31dd7eb3bbb5200a18ffaf70&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsalesmsg%2F&secure%5Burl_type%5D=linkedin_company_website)  
44 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Sales
- **Top Industries:** Health, Wellness and Fitness, Real Estate
- **Company Size:** 68% Small, 27% Medium

#### What Do G2 Reviewers Say About Salesmsg?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Salesmsg to be highly **user-friendly and intuitive** , making communication seamless and convenient.
- Users find **easy communication** with Salesmsg beneficial, allowing seamless interaction without disturbing patients during busy times.
- Users value the **easy integration** with HubSpot, enhancing their workflow for sending personalized SMS to customers.
- Users love the **seamless integration** with HubSpot, enhancing communication and lead management effectively.
- Users appreciate the **responsive customer support** of Salesmsg, noting their availability and genuine investment in user success.

##### Cons

- Users wish for **missing features** like dark mode and large image support to enhance their Salesmsg experience.
- Users face **messaging issues** with text delivery and limitations on SMS sending, affecting overall usability and efficiency.
- Users report **sending issues** with Salesmsg, facing blank panels and missing feedback on message delivery and responses.
- Users experience **SMS delivery issues** , leading to delays in message visibility and unexpected call notifications.
- Users report **slow loading** in the mobile app, making it hard to efficiently send messages and attachments.

#### What Are Recent G2 Reviews of Salesmsg?

**["Effortless Customer Communication with Salesmsg"](https://www.g2.com/survey_responses/salesmsg-review-11705393)**

**Rating:** 5.0/5.0 stars

_— Michael S._

[Read full review](https://www.g2.com/survey_responses/salesmsg-review-11705393)

**["Intuitive UI and Seamless HubSpot Integration That Boosts Efficiency"](https://www.g2.com/survey_responses/salesmsg-review-13351861)**

**Rating:** 5.0/5.0 stars

_— Josh U._

[Read full review](https://www.g2.com/survey_responses/salesmsg-review-13351861)

#### What Are G2 Users Discussing About Salesmsg?

- [What is Salesmsg used for?](https://www.g2.com/discussions/what-is-salesmsg-used-for)

### [Curogram](https://www.g2.com/products/curogram/reviews)

Curogram is an all-in-one, HIPAA-compliant patient engagement and communication platform that seamlessly integrates with virtually any Electronic Medical Record (EMR) . Designed for medical offices, it simplifies front-office operations, boosts revenue, and significantly enhances the patient experience

**Average Rating:** 4.8/5.0

**Total Reviews:** 99

#### How Do G2 Users Rate Curogram?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10)
- **Workflow Enhancement - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.0/10)
- **Compliant Texting - HIPAA Compliant Messaging:** 9.9/10 (Category avg: 9.2/10)
- **Clinical Communication - HIPAA Compliance:** 9.7/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Curogram?

- **Seller:** [Curogram](https://www.g2.com/sellers/curogram)
- **Company Website:** curogram.com
- **Year Founded:** 2016
- **HQ Location:** Newport Beach, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d09b4a4a7f04f42a3deeb85c95960cfa03a885a7345453c7a57b3c4219456cc4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcurogram%2F&secure%5Burl_type%5D=linkedin_company_website)  
94 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Office Manager
- **Top Industries:** Medical Practice, Hospital & Health Care
- **Company Size:** 73% Small, 11% Medium

#### What Do G2 Reviewers Say About Curogram?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Curogram, enhancing patient communication and streamlining workflow effectively.
- Users value the **effective patient communication** facilitated by Curogram, enhancing engagement while simplifying workflows.
- Users appreciate how **Curogram simplifies patient communication** , enhancing efficiency and engagement while reducing phone volume.
- Users appreciate the **efficiency of patient communication** with Curogram, streamlining workflows and enhancing engagement effortlessly.
- Users value Curogram's **responsive customer support** , ensuring quick assistance whenever needed for seamless clinic operations.

##### Cons

- Users face **texting issues** with Curogram, such as message routing errors and difficulties during sibling communications.
- Users note **inadequate reporting** , citing limited customization and dependency on support for configurations and metrics tracking.
- Users express a need for improved **messaging flexibility** , as issues like lag and misrouted messages disrupt workflows.
- Users find that **poor integration** hinders efficiency, complicating workflows and limiting the effectiveness of the platform.
- Users find the **poor reporting** capabilities frustrating, as they hinder effective tracking and require more support involvement.

#### What Are Recent G2 Reviews of Curogram?

**["Effortless Patient Communication, Needs Better Merging"](https://www.g2.com/survey_responses/curogram-review-12793642)**

**Rating:** 5.0/5.0 stars

_— Kevin M._

[Read full review](https://www.g2.com/survey_responses/curogram-review-12793642)

**["Streamlined Patient Communication and Seamless Integration as well as Speedy Resolution of Issues"](https://www.g2.com/survey_responses/curogram-review-12667095)**

**Rating:** 5.0/5.0 stars

_— Michelle M._

[Read full review](https://www.g2.com/survey_responses/curogram-review-12667095)

### [iPlum](https://www.g2.com/products/iplum/reviews)

Trusted by over 50,000 businesses, iPlum is a secure communication platform built for professionals who need to stay compliant, mobile, and in control of their client interactions. With features like HIPAA-compliant texting, calling, voicemail, and admin controls— it gives healthcare providers, therapists, legal professionals, and financial teams the tools you need to communicate with confidence. With iPlum, you get more than a second phone line. All calls and messages are encrypted end-to-end, with built-in voicemail transcription, call recording, and secure data storage. Whether you're confirming appointments, coordinating care, or handling sensitive information, it ensures your communication stays private and compliant. What's more, we designed the product for modern teams and solo practitioners, Set business hours, auto-reply to missed texts, route calls using custom phone trees and extensions. All built to meet the demands of regulated industries. Whether you’re in healthcare, finance, or law, we can helps you streamline communication, protect client data, and stay compliant—without the complexity of legacy systems.

**Average Rating:** 4.3/5.0

**Total Reviews:** 201

#### How Do G2 Users Rate iPlum?

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.1/10)
- **Workflow Enhancement - HIPAA Compliant Messaging:** 8.9/10 (Category avg: 9.0/10)
- **Compliant Texting - HIPAA Compliant Messaging:** 9.2/10 (Category avg: 9.2/10)
- **Clinical Communication - HIPAA Compliance:** 9.1/10 (Category avg: 9.1/10)

#### Who Is the Company Behind iPlum?

- **Seller:** [iplum](https://www.g2.com/sellers/iplum)
- **Company Website:** iplum.com
- **Year Founded:** 2015
- **HQ Location:** Santa Clara, US
- **Twitter:** @iPlumApp  
104 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=57ed84f365e0b9424ae83426ceba145ef5e124d971b9fbe9181192b066e62229&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9999628%2F&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Therapist, Owner
- **Top Industries:** Mental Health Care, Health, Wellness and Fitness
- **Company Size:** 94% Small, 6% Large

#### What Do G2 Reviewers Say About iPlum?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of iPlum, highlighting its user-friendly interface and seamless call management.
- Users appreciate the **HIPAA compliance** of iPlum, making it ideal for secure business communications.
- Users commend iPlum for its **robust privacy features** , ensuring secure and compliant communication for schools.
- Users find iPlum's **easy setup** straightforward, enabling quick installation and user-friendly design for business needs.
- Users enjoy the **convenience of text messaging** with iPlum, appreciating how it integrates easily into their workflow.

##### Cons

- Users face **texting issues** due to delays and complicated requirements, hindering their communication experience with iPlum.
- Users face **call issues** with iPlum, including difficulties picking up calls and unresponsive ringing.
- Users experience **complex processes** with iPlum, including frustrating approvals and limited app feature control.
- Users find the **lack of intuitiveness** frustrating, navigating through a clunky interface and complicated processes.
- Users report **call functionality issues** with iPlum, facing difficulties with transferring contacts and handling incoming calls.

#### What Are Recent G2 Reviews of iPlum?

**["Dedicated Business Number & Quick Setup Professional Image, Better Work‑Life Balance"](https://www.g2.com/survey_responses/iplum-review-13053638)**

**Rating:** 5.0/5.0 stars

_— Leonardo R._

[Read full review](https://www.g2.com/survey_responses/iplum-review-13053638)

**["Flexible, Secure Business Communication for Remote Teams"](https://www.g2.com/survey_responses/iplum-review-12852734)**

**Rating:** 5.0/5.0 stars

_— Deanna W._

[Read full review](https://www.g2.com/survey_responses/iplum-review-12852734)

#### What Are G2 Users Discussing About iPlum?

- [What is iPlum used for?](https://www.g2.com/discussions/what-is-iplum-used-for)

### [Virtru Email Encryption](https://www.g2.com/products/virtru-email-encryption/reviews)

Secure data directly from your inbox with Virtru. Users can easily encrypt emails and attachments with just one click, protecting sensitive data such as personally identifiable information (PII), intellectual property, and other regulated information. Seamlessly integrating with platforms like Gmail and Microsoft Outlook, Virtru empowers organizations to meet compliance requirements for HIPAA, GDPR, CJIS, CMMC 2.0, ITAR and other data privacy regulations, without disrupting existing workflows. Virtru provides full control over email content even after it’s been sent. Users can set expiration dates, revoke access, and track where emails are shared, ensuring total visibility and control over sensitive information. With granular access control and audit trails, Virtru simplifies data protection for enterprises and small businesses alike. Ideal for industries such as healthcare, financial services, government, and education, Virtru empowers your teams to confidently share sensitive information without sacrificing security.

**Average Rating:** 4.4/5.0

**Total Reviews:** 412

#### How Do G2 Users Rate Virtru Email Encryption?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Workflow Enhancement - HIPAA Compliant Messaging:** 9.3/10 (Category avg: 9.0/10)
- **Compliant Texting - HIPAA Compliant Messaging:** 9.8/10 (Category avg: 9.2/10)
- **Clinical Communication - HIPAA Compliance:** 9.7/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Virtru Email Encryption?

- **Seller:** [Virtru](https://www.g2.com/sellers/virtru)
- **Company Website:** virtru.com
- **Year Founded:** 2012
- **HQ Location:** Washington, DC
- **Twitter:** @virtruprivacy  
1,790 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7ad673b559f05942f99729bfeb7f083e096f909d8a2862c824777ed1f741958b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvirtru%2F&secure%5Burl_type%5D=linkedin_company_website)  
259 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Office Manager, Administrative Assistant
- **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness
- **Company Size:** 45% Medium, 38% Small

#### What Do G2 Reviewers Say About Virtru Email Encryption?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **ease of use** of Virtru Email Encryption, benefiting from simple setup and minimal effort required.
- Users value the **security features** of Virtru Email Encryption, ensuring only intended recipients can access encrypted emails.
- Users value the **ease of use and reliability** of Virtru Email Encryption for secure email communication.
- Users value the **easy-to-use and reliable functionality** of Virtru Email Encryption for securing confidential communications.
- Users value the **secure communication** provided by Virtru Email Encryption, ensuring confidentiality and peace of mind for sensitive information.

##### Cons

- Users face **email issues** with Virtru, including unreliable sending and disruptive disconnections that hinder professional use.
- Users find it challenging to open encrypted emails, encountering **encryption issues** that hinder communication with others.
- Users face **access issues** with Virtru Email Encryption, finding the process cumbersome and clients often struggling to use it.
- Users find **encryption issues** frustrating, especially for older individuals and when recipients do not use Virtru.
- Users face **access limitations** with Virtru Email Encryption, finding it cumbersome to open emails and requiring client sign-ins.

#### What Are Recent G2 Reviews of Virtru Email Encryption?

**["Super Easy to Use and a Hit with Our Office"](https://www.g2.com/survey_responses/virtru-email-encryption-review-12901172)**

**Rating:** 4.0/5.0 stars

_— Makayla S._

[Read full review](https://www.g2.com/survey_responses/virtru-email-encryption-review-12901172)

**["Effortless Secure Emailing with Virtru"](https://www.g2.com/survey_responses/virtru-email-encryption-review-8020917)**

**Rating:** 5.0/5.0 stars

_— Verified User in Outsourcing/Offshoring_

[Read full review](https://www.g2.com/survey_responses/virtru-email-encryption-review-8020917)

#### What Are G2 Users Discussing About Virtru Email Encryption?

- [What is Virtru used for?](https://www.g2.com/discussions/what-is-virtru-used-for)
- [What is Virtru?](https://www.g2.com/discussions/what-is-virtru) - 6 comments
- [What is Virtru email?](https://www.g2.com/discussions/what-is-virtru-email) - 1 comment
- [How much does Virtru cost?](https://www.g2.com/discussions/how-much-does-virtru-cost) - 1 comment
- [Is Virtru secure?](https://www.g2.com/discussions/is-virtru-secure) - 1 comment

### [Connecteam](https://www.g2.com/products/connecteam/reviews)

Connecteam is a mobile-first workforce management app featuring a robust set of tools designed to help organizations with deskless teams improve communication, retain staff, and drive operational efficiency. Connecteam allows managers to put their business processes on autopilot and focus on business growth while also freeing up employees to be more productive, professional, and satisfied. At the heart of Connecteam lies a powerful suite of tools for scheduling, time tracking, task management, communication, HR processes, and training—all built for the realities of frontline teams. Whether you need to create complex shift schedules, automate payroll-ready timesheets, distribute company announcements, or onboard new hires at scale, Connecteam brings everything under one intuitive app. Save time and increase productivity with AI assisted scheduling, mobile-first custom checklists, forms, and reports; Track work hours with GPS time clock; Simplify employee communication, enhance professional skills with mobile courses (AI powered course content creator), manage daily tasks and so much more, all in one app. Connecteam AI helps you work faster and smarter than humanly possible, while keeping it simple: -AI Agent : Just ask your AI sidekick in chat. From stock info to safety steps, manuals, or care procedures, employees get instant spot-on answers, pulled straight from your in-app resources. No delays, no guesswork. -Auto scheduling : Your team schedule’s fully covered in seconds. AI puzzles availability, roles, fairness, and requirements with expert precision. The result? Reliable schedules, happier employees, and no admin hassle. -AI course creation: Turn any training topic into a full course. Just describe the subject and AI instantly builds a pro-level course, ready to go. Your team, trained the way you need, to the standard you expect. -File to Form: Digitize forms in a snap - upload a file or take a photo of any paper form. AI turns it into a fillable version your team can complete wherever they are. Easy for them, efficient for you. -AI updates and feed: Level up every update - write clear team updates that land. AI enhances your message and auto-translates it into each employee’s preferred language. Everyone stays aligned, nothing gets misinterpreted. -Speech to text: Fill forms, hands-free - simply speak into forms. AI captures, summarizes, and sorts your team’s input on the spot, without them having to look down or slow down. No distractions, no delays—just clear, accurate reporting. Additionally, ensure a secure and easy login for system admins with Active Directory Single Sign-On (SSO).

**Average Rating:** 4.6/5.0

**Total Reviews:** 3,491

#### How Do G2 Users Rate Connecteam?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Workflow Enhancement - HIPAA Compliant Messaging:** 9.3/10 (Category avg: 9.0/10)
- **Compliant Texting - HIPAA Compliant Messaging:** 9.5/10 (Category avg: 9.2/10)
- **Clinical Communication - HIPAA Compliance:** 9.4/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Connecteam?

- **Seller:** [Connecteam](https://www.g2.com/sellers/connecteam)
- **Year Founded:** 2015
- **HQ Location:** New York, NY
- **Twitter:** @ConnecteamApp  
1,235 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=795b5c54de361aeeda657cd81ee2ecfa349540c1b3b54d8aacbf3077305e2261&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10591384%2F&secure%5Burl_type%5D=linkedin_company_website)  
530 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Manager
- **Top Industries:** Construction, Retail
- **Company Size:** 83% Small, 14% Medium

#### What Do G2 Reviewers Say About Connecteam?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Connecteam's **ease of use** remarkable, noting its intuitive design and straightforward setup for all staff members.
- Users value the **ease of use** and comprehensive features of Connecteam, enhancing communication and efficiency within teams.
- Users love the **customizable scheduling feature** of Connecteam, enhancing organization and accountability among staff greatly.
- Users value the **effortless team collaboration** in Connecteam, enhancing scheduling, communication, and overall team rapport.
- Users find Connecteam to be **user-friendly** , enabling easy navigation and effective communication among staff members.

##### Cons

- Users find **missing features** in Connecteam, such as limited templates and underwhelming admin organization, frustrating.
- Users find the **limited features** of Connecteam to be frustrating and wish for more customization options.
- Users face **scheduling issues** with Connecteam, citing limitations in view options and difficulties in managing time effectively.
- Users report needing **improvements for clearer notifications** and easier access to admin features in Connecteam.
- Users find the **interface not user-friendly** , resulting in confusion and difficulty with corrections and navigation.

#### What Are Recent G2 Reviews of Connecteam?

**["A Game-Changer for Small Businesses: Free, Easy Scheduling and Job Pay Tracking"](https://www.g2.com/survey_responses/connecteam-review-12874312)**

**Rating:** 5.0/5.0 stars

_— Verified User in Construction_

[Read full review](https://www.g2.com/survey_responses/connecteam-review-12874312)

**["Connecteam Review"](https://www.g2.com/survey_responses/connecteam-review-10735494)**

**Rating:** 5.0/5.0 stars

_— Kurt B._

[Read full review](https://www.g2.com/survey_responses/connecteam-review-10735494)

#### What Are G2 Users Discussing About Connecteam?

- [Is Connecteam secure?](https://www.g2.com/discussions/is-connecteam-secure) - 2 comments
- [How do you use Connecteam?](https://www.g2.com/discussions/how-do-you-use-connecteam) - 2 comments
- [Is Connecteam really free?](https://www.g2.com/discussions/is-connecteam-really-free)
- [Is Connecteam a good app?](https://www.g2.com/discussions/is-connecteam-a-good-app) - 2 comments

### [Klara](https://www.g2.com/products/klara/reviews)

Constant phone calls lead to long wait times, fragmented communication, endless phone tag, unhappy patients, and staff burnout. With Klara, medical practices are able to improve their operational efficiency and centralize patient communication channels with a true system of engagement, integrated with the leading EHRs, and used throughout the entire practice. Every touchpoint throughout the patient journey can be automated with Klara, from appointment reminders to post-visit instructions and beyond. Practices can also communicate with third-party healthcare providers, such as pharmacies, to reduce the time it takes for things like prior authorizations to get approved. Improving patient care and collaboration is as easy as texting. Klara is a leader in patient communication and collaboration whose platform empowers patients to take more control of their healthcare experience and practices to increase efficiency. We help HIPAA-compliant healthcare providers effectively communicate with their patients by transforming high phone volume into two-way messaging. Medical practices across specialties such as dermatology, plastic surgery, OBGYN, family and internal medicine, otolaryngology, pediatrics, primary care, and many more use Klara to improve their patient experience while streamlining their internal administrative workflows.

**Average Rating:** 4.6/5.0

**Total Reviews:** 105

#### How Do G2 Users Rate Klara?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10)
- **Workflow Enhancement - HIPAA Compliant Messaging:** 9.3/10 (Category avg: 9.0/10)
- **Compliant Texting - HIPAA Compliant Messaging:** 9.5/10 (Category avg: 9.2/10)
- **Clinical Communication - HIPAA Compliance:** 9.3/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Klara?

- **Seller:** [Klara](https://www.g2.com/sellers/klara)
- **Company Website:** www.klara.com
- **Year Founded:** 2013
- **HQ Location:** New York, NY
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a136dfcaab706c805cb4c3fc325040525850012ad38737d8ff40f5700f062501&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgetklara%2F&secure%5Burl_type%5D=linkedin_company_website)  
89 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Medical Practice, Hospital & Health Care
- **Company Size:** 72% Small, 21% Medium

#### What Do G2 Reviewers Say About Klara?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **easy communication** with patients through Klara, ensuring a safe and accessible experience for all.
- Users appreciate the **ease of use** of Klara, highlighting its user-friendly features and seamless patient communication.
- Users value the **ease of patient communication** , noting its accessibility and convenience for reaching out to patients.
- Users appreciate the **efficiency of texting communication** with Klara, significantly enhancing patient interactions and reducing phone calls.
- Users find Klara's **user interface easy and intuitive** , enhancing productivity and streamlining patient interactions effortlessly.

##### Cons

- Users are frustrated with Klara's **limited features** , as they face glitches and lack of editing capabilities.
- Users struggle with **communication issues** on Klara, facing difficulties in accessing past conversations and receiving timely support.
- Users report **messaging issues** in Klara, finding the setup glitchy and communication inefficient, requiring too many manual steps.
- Users struggle with **search issues** , unable to find closed conversations, complicating follow-ups and patient communications.
- Users find the **limited messaging features** of Klara frustrating, impacting communication with patients, especially older individuals.

#### What Are Recent G2 Reviews of Klara?

**["Effortless Patient Communication with Klara"](https://www.g2.com/survey_responses/klara-review-12657112)**

**Rating:** 4.5/5.0 stars

_— KRUNAL P._

[Read full review](https://www.g2.com/survey_responses/klara-review-12657112)

**["Enhanced Patient Communication, Easy Setup"](https://www.g2.com/survey_responses/klara-review-12000889)**

**Rating:** 5.0/5.0 stars

_— Abigail S._

[Read full review](https://www.g2.com/survey_responses/klara-review-12000889)

#### What Are G2 Users Discussing About Klara?

- [What is Klara used for?](https://www.g2.com/discussions/what-is-klara-used-for)
- [What does Klara do?](https://www.g2.com/discussions/what-does-klara-do) - 1 comment
- [What is Klara app?](https://www.g2.com/discussions/what-is-klara-app) - 1 comment
- [How much does Klara cost?](https://www.g2.com/discussions/how-much-does-klara-cost) - 1 comment

### [TigerConnect Clinical Collaboration Platform](https://www.g2.com/products/tigerconnect-clinical-collaboration-platform/reviews)

TigerConnect is the secure, unified communication and workflow platform helping healthcare organizations deliver faster, higher quality care. 7,000+ acute, post-acute, and ambulatory care facilities rely on our user-friendly, cloud-based, HIPAA-compliant, and HITRUST-certified solution with 99.995% uptime to improve workflow efficiency, patient outcomes, and provider satisfaction. With the ability to integrate across your existing systems and a diverse product suite that includes role-based messaging, voice and video calling, patient engagement, on-call scheduling, and alarm management, you can achieve greater workflow efficiency across a variety of care settings – ED, inpatient, OR, post-acute, and more – by ensuring the right information gets to the right people at the right time. Since 2010, TigerConnect’s commitment to client success is reflected in our experienced clinical, implementation, and customer support teams that work directly with clients at every stage to drive adoption, improve outcomes, and achieve the highest possible ROI. To learn more, please visit us at www.tigerconnect.com. \*Individual products were formerly known as TigerText Essentials and TigerFlow\*

**Average Rating:** 4.5/5.0

**Total Reviews:** 195

#### How Do G2 Users Rate TigerConnect Clinical Collaboration Platform?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Workflow Enhancement - HIPAA Compliant Messaging:** 9.3/10 (Category avg: 9.0/10)
- **Compliant Texting - HIPAA Compliant Messaging:** 9.5/10 (Category avg: 9.2/10)
- **Clinical Communication - HIPAA Compliance:** 9.5/10 (Category avg: 9.1/10)

#### Who Is the Company Behind TigerConnect Clinical Collaboration Platform?

- **Seller:** [TigerConnect](https://www.g2.com/sellers/tigerconnect)
- **Year Founded:** 2010
- **HQ Location:** Santa Monica, CA
- **Twitter:** @TigerConnect  
3,930 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=53ee648ab8e17066d888dec0bebe21a1115c134e3317c03c76674eb5e8bc9eea&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftigerconnect%2F&secure%5Burl_type%5D=linkedin_company_website)  
343 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care, Medical Practice
- **Company Size:** 37% Medium, 33% Large

#### What Do G2 Reviewers Say About TigerConnect Clinical Collaboration Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **user-friendly interface** of TigerConnect, which enhances productivity and facilitates seamless collaboration.
- Users value the **accessible cross-platform functionality** of TigerConnect, enhancing collaboration across various devices effortlessly.
- Users appreciate the **ease of IM** on TigerConnect, enhancing staff productivity and overall communication efficiency.
- Users appreciate the **efficiency** of TigerConnect, enjoying seamless collaboration and reliable functionality across multiple platforms.
- Users value the **HIPAA compliance** of TigerConnect, ensuring secure and efficient clinical collaboration across platforms.

##### Cons

- Users feel frustrated by the **missing videoconferencing and patient communication features** , limiting family engagement and support.

#### What Are Recent G2 Reviews of TigerConnect Clinical Collaboration Platform?

**["Essential Part of everything we do"](https://www.g2.com/survey_responses/tigerconnect-clinical-collaboration-platform-review-10554046)**

**Rating:** 5.0/5.0 stars

_— Leonard P._

[Read full review](https://www.g2.com/survey_responses/tigerconnect-clinical-collaboration-platform-review-10554046)

**["Simple UI with Peace of Mind from Safe, Encrypted Content"](https://www.g2.com/survey_responses/tigerconnect-clinical-collaboration-platform-review-12657232)**

**Rating:** 5.0/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/tigerconnect-clinical-collaboration-platform-review-12657232)

#### What Are G2 Users Discussing About TigerConnect Clinical Collaboration Platform?

- [Is TigerConnect free?](https://www.g2.com/discussions/is-tigerconnect-free)
- [Is TigerConnect HIPAA compliant?](https://www.g2.com/discussions/is-tigerconnect-hipaa-compliant)
- [How does TigerConnect work?](https://www.g2.com/discussions/how-does-tigerconnect-work)
- [What is TigerConnect app?](https://www.g2.com/discussions/what-is-tigerconnect-app) - 1 comment

### [Spruce Health](https://www.g2.com/products/spruce-health/reviews)

Spruce Health is the leading platform for HIPAA-compliant healthcare communication. With Spruce, every patient call, text, voicemail, and fax lives in one place, and with powerful AI tools, intelligent automation and team collaboration, your practice stays responsive and communicates seamlessly as you grow. Spruce is trusted by more than 50,000 healthcare professionals who deserve a phone system designed just for them. One place. Every patient conversation. Built for compliant care. Learn more at sprucehealth.com.

**Average Rating:** 4.7/5.0

**Total Reviews:** 344

#### How Do G2 Users Rate Spruce Health?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Workflow Enhancement - HIPAA Compliant Messaging:** 8.7/10 (Category avg: 9.0/10)
- **Compliant Texting - HIPAA Compliant Messaging:** 9.0/10 (Category avg: 9.2/10)
- **Clinical Communication - HIPAA Compliance:** 9.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Spruce Health?

- **Seller:** [Spruce Health](https://www.g2.com/sellers/spruce-health)
- **Company Website:** www.sprucehealth.com
- **Year Founded:** 2013
- **HQ Location:** San Diego, CA
- **Twitter:** @SpruceHealth  
642 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=51a8c1780d3b4798d20b83d7762b3faaba3114a821c58d4356aef9c3742ec1c0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fspruce-health%2F&secure%5Burl_type%5D=linkedin_company_website)  
55 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Therapist
- **Top Industries:** Mental Health Care, Medical Practice
- **Company Size:** 98% Small, 1% Medium

#### What Do G2 Reviewers Say About Spruce Health?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Spruce Health's platform to be **easy to use** , greatly enhancing client communication and overall workflow.
- Users value the **efficiency** of Spruce Health, enhancing communication and simplifying practice management seamlessly.
- Users value the **effective communication features** of Spruce Health, facilitating seamless client interactions and secure messaging.
- Users commend the **exceptional customer support** of Spruce Health, noting quick response times and helpful assistance.
- Users value the **effective patient communication** tools of Spruce, enabling seamless interaction with clients across multiple channels.

##### Cons

- Users feel frustrated by **limited features** that hinder communication, especially with required client accounts for HIPAA compliance.
- Users face **messaging issues** due to mandatory account creation, limiting client communication and archiving efficiency.
- Users highlight the **missing features** like account requirements for HIPAA compliance, limiting communication effectiveness.
- Users find the **pricing for Spruce Health** to be high, especially for individual users and limited features.
- Users face **poor integration** issues as clients must create accounts for HIPAA compliance, complicating communication and accessibility.

#### What Are Recent G2 Reviews of Spruce Health?

**["Spruce Health API Integration (with Keragon) Saved Me Hours Every Month"](https://www.g2.com/survey_responses/spruce-health-review-12876074)**

**Rating:** 5.0/5.0 stars

_— Christoffer L._

[Read full review](https://www.g2.com/survey_responses/spruce-health-review-12876074)

**["Flexible Patient Messaging with Clear Provider Ownership"](https://www.g2.com/survey_responses/spruce-health-review-13181715)**

**Rating:** 5.0/5.0 stars

_— Katelyn S._

[Read full review](https://www.g2.com/survey_responses/spruce-health-review-13181715)

#### What Are G2 Users Discussing About Spruce Health?

- [What is Spruce Health used for?](https://www.g2.com/discussions/what-is-spruce-health-used-for)
- [What does Spruce do?](https://www.g2.com/discussions/spruce-health-what-does-spruce-do)
- [What does Spruce do?](https://www.g2.com/discussions/what-does-spruce-do) - 1 comment
- [What is spruce software?](https://www.g2.com/discussions/what-is-spruce-software) - 1 comment
- [Is Spruce a ERP system?](https://www.g2.com/discussions/is-spruce-a-erp-system) - 10 comments

### [Artera](https://www.g2.com/products/artera/reviews)

Artera is a patient communication and engagement platform designed to assist healthcare providers in managing and automating interactions with patients through various channels, including text, email, phone, and voice AI agents. This innovative solution caters to a diverse range of healthcare entities, such as specialty practices, Federally Qualified Health Centers (FQHCs), health systems, and federal agencies, all of which require efficient coordination of patient communication across multiple workflows. The platform's unique structure combines its core offering, Artera Harmony, with dedicated AI Service Squads. These teams work closely with healthcare organizations to develop tailored solutions that seamlessly integrate into existing workflows and Electronic Health Record (EHR) environments. This collaborative approach ensures that each organization can optimize its patient engagement strategies while maintaining the integrity of its operational processes. Artera's key capabilities significantly enhance patient communication efficiency. The voice AI agents are particularly noteworthy, as they can manage routine patient interactions such as appointment scheduling, intake processes, referrals, payments, and care gap outreach. This automation not only reduces the administrative burden on healthcare staff but also improves the overall patient experience by providing timely and accurate responses. Additionally, the Smart Inbox feature consolidates all patient communications in one accessible location, allowing providers to maintain a complete log of conversation history and context across different practices. Automated workflows further streamline routine tasks and complex care journeys, including appointment reminders and proactive patient outreach. These workflows are designed to operate without requiring staff intervention, thanks to deep EHR integrations that facilitate seamless communication. The AI Service Squads play a critical role in this process, collaborating directly with provider teams to design, implement, and support customized AI solutions tailored to the specific needs of each practice. Artera's platform supports over 200 million patients and processes more than 2 billion communications annually, showcasing its robust capabilities in the healthcare communication landscape. With integrations into major EHR systems and a commitment to security, as evidenced by its SOC 2 Type 2, HITRUST, HIPAA compliance, and FedRAMP Class D Certification, Artera prioritizes patient data protection. Importantly, patient data is not utilized to train AI models, ensuring privacy and compliance. With over 11 years of experience in healthcare communication and recognition as the top-ranked solution in KLAS for Patient Communications in 2026, Artera stands out as a comprehensive solution for healthcare organizations seeking to enhance patient engagement and streamline communication processes.

**Average Rating:** 4.8/5.0

**Total Reviews:** 93

#### How Do G2 Users Rate Artera?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Workflow Enhancement - HIPAA Compliant Messaging:** 9.8/10 (Category avg: 9.0/10)
- **Compliant Texting - HIPAA Compliant Messaging:** 9.8/10 (Category avg: 9.2/10)
- **Clinical Communication - HIPAA Compliance:** 9.8/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Artera?

- **Seller:** [Artera](https://www.g2.com/sellers/artera)
- **Company Website:** artera.io
- **Year Founded:** 2015
- **HQ Location:** Santa Barbara, US
- **Twitter:** @Artera\_io  
762 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=976736bd41c5a021848013732114a03579b63ad72296d312b2e9f055af6ecca0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9405895%2F&secure%5Burl_type%5D=linkedin_company_website)  
293 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care, Medical Practice
- **Company Size:** 65% Medium, 18% Large

#### What Do G2 Reviewers Say About Artera?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **quick and versatile communication** capabilities of Artera, enhancing patient outreach effectively.
- Users value the **ease of use** of Artera, enhancing communication and simplifying appointment management for patients.
- Users value the **effective patient communication** features of Artera, enabling quick outreach and two-way messaging.
- Users value the **quick and effective texting communication** that enhances outreach and engagement with patients.
- Users love the **mass texting feature** of Artera for its ease of use and efficient patient communication.

##### Cons

- Users highlight the **messaging issues** in Artera, noting challenges with filtering and missed notifications.
- Users find the **limited features** of Artera challenging, especially for managing high patient volumes in larger organizations.
- Users find the **limited messaging features** of Artera hinder efficient communication and organization for managing high patient volumes.
- Users experience **communication issues** due to a lack of notifications for new messages and channel activity.
- Users find the **difficult navigation** in Artera frustrating, particularly in scaling features for larger organizations.

#### What Are Recent G2 Reviews of Artera?

**["Artera: Simple, Fast Campaigns with Easy Message Duplication"](https://www.g2.com/survey_responses/artera-review-13051576)**

**Rating:** 5.0/5.0 stars

_— Daniel A._

[Read full review](https://www.g2.com/survey_responses/artera-review-13051576)

**["Powerful Campaigns for Mass Outreach and Appointment Reminders"](https://www.g2.com/survey_responses/artera-review-13106574)**

**Rating:** 4.5/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/artera-review-13106574)

#### What Are G2 Users Discussing About Artera?

- [How does well health make money?](https://www.g2.com/discussions/how-does-well-health-make-money) - 1 comment
- [Is Well Health Technologies a buy?](https://www.g2.com/discussions/is-well-health-technologies-a-buy)
- [What is well company?](https://www.g2.com/discussions/what-is-well-company)
- [What does well app do?](https://www.g2.com/discussions/what-does-well-app-do) - 1 comment

### [OhMD](https://www.g2.com/products/ohmd/reviews)

OhMD is a HIPAA-compliant omni-channel patient communication platform designed to reduce high inbound call volume for physician practices. OhMD brings AI-driven and human-led conversations together across phone, text, and web in a single unified inbox, allowing practices to deflect routine calls with AI while keeping staff in control when expertise is needed. Practices use OhMD to: • Deflect inbound patient calls into text and AI-assisted conversations • Answer calls, texts, and web chats from one unified inbox • Automate scheduling and routine requests without removing staff from the loop • Reduce front desk interruptions and staff burnout • Improve patient access without hiring or outsourcing Practices using OhMD report: • Fewer staff-handled calls • Lower communication costs • Improved patient access and growth Core capabilities include: • AI-assisted call answering and scheduling • Secure texting and call-to-text deflection • Unified inbox for calls, texts, and web chat • Smart routing and assignments based on patient intent • Human takeover of AI conversations when needed

**Average Rating:** 4.8/5.0

**Total Reviews:** 170

#### How Do G2 Users Rate OhMD?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Workflow Enhancement - HIPAA Compliant Messaging:** 9.7/10 (Category avg: 9.0/10)
- **Compliant Texting - HIPAA Compliant Messaging:** 9.8/10 (Category avg: 9.2/10)
- **Clinical Communication - HIPAA Compliance:** 9.8/10 (Category avg: 9.1/10)

#### Who Is the Company Behind OhMD?

- **Seller:** [OhMD](https://www.g2.com/sellers/ohmd)
- **Company Website:** www.ohmd.com
- **Year Founded:** 2016
- **HQ Location:** Burlington, Vermont
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7f5f4f9f930d1fe933d1181ba6633d352657fe77b139588ffb7e7218a2ad14ee&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3265568%2F&secure%5Burl_type%5D=linkedin_company_website)  
48 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Office Manager, Medical Assistant
- **Top Industries:** Medical Practice, Hospital & Health Care
- **Company Size:** 54% Small, 45% Medium

#### What Do G2 Reviewers Say About OhMD?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of patient communication** with OhMD, enjoying seamless connections without sharing personal numbers.
- Users value the **efficient patient communication** of OhMD, enabling seamless interaction without sharing personal contact details.
- Users love the **ease of use** of OhMD, enabling quick and friendly communication with patients.
- Users appreciate the **texting feature** of OhMD for seamless, efficient communication with patients outside business hours.
- Users appreciate the **convenient communication** with patients, eliminating delays and enhancing overall interaction with the clinic.

##### Cons

- Users find **messaging issues** frustrating, including lack of privacy and app refresh requirements for new messages.
- Users note the **limited features** of OhMD, expressing a desire for enhancements to improve usability and functionality.
- Users find the **limited messaging features** of OhMD restrict productivity and hinder communication efficiency with patients.
- Users find some **missing features** in OhMD, hoping for improved functionality and enhanced mobile app capabilities.
- Users face **technical issues** like occasional slowdowns and login problems, though they don't significantly disrupt the experience.

#### What Are Recent G2 Reviews of OhMD?

**["OhMD easy to integrate"](https://www.g2.com/survey_responses/ohmd-review-11680721)**

**Rating:** 5.0/5.0 stars

_— Verified User in Medical Practice_

[Read full review](https://www.g2.com/survey_responses/ohmd-review-11680721)

**["Love OHMD"](https://www.g2.com/survey_responses/ohmd-review-11664821)**

**Rating:** 5.0/5.0 stars

_— Lisa S._

[Read full review](https://www.g2.com/survey_responses/ohmd-review-11664821)

#### What Are G2 Users Discussing About OhMD?

- [What is OhMD used for?](https://www.g2.com/discussions/what-is-ohmd-used-for)

### [Practice Better](https://www.g2.com/products/practice-better/reviews)

Practice Better is the leading all-in-one practice management software solution designed to help health and wellness professionals streamline their operations and enhance client support. Our comprehensive platform caters to a diverse range of practitioners, including nutritionists, therapists, coaches, therapists, chiropractors, fitness trainers, and more, providing them with the tools necessary to manage their practices efficiently and effectively. Practice Better serves both solo practitioners and larger group practices across the globe. By offering a centralized, all-in-one EHR solution. With our user-friendly interface, Practice Better allows practitioners to focus more on their clients and less on administrative tasks, ultimately leading to improved client outcomes and satisfaction. Key features of Practice Better include appointment booking, billing management, telehealth capabilities, and client engagement tools. The appointment booking system enables practitioners to manage their schedules seamlessly, reducing the likelihood of double bookings and missed appointments. Practice Better Payments simplifies invoicing and payment processing, allowing professionals to track their finances with ease. Additionally, the telehealth functionality provides a secure platform for virtual consultations, ensuring that practitioners can connect with clients regardless of location. Another significant aspect of Practice Better is its client engagement tools, which include customizable client portals and online programs or courses. These features empower practitioners to create personalized experiences for their clients, fostering a sense of community and support. By offering resources like educational materials and progress tracking, practitioners can enhance the overall client experience and encourage adherence to wellness plans. Overall, Practice Better stands out in the practice management software category by providing a comprehensive suite of features tailored specifically for health and wellness professionals. Our focus on improving practice management, client support, and engagement allows practitioners to scale their businesses effectively while delivering better outcomes for their clients. The platform not only simplifies daily operations but also enhances overall quality of care, making it an invaluable tool for those in the health and wellness industry.

**Average Rating:** 4.7/5.0

**Total Reviews:** 299

#### G2 Deal: 25% off 4 months for Group Practices

Looking into Practice Better for your group practice? Take advantage of this G2 exclusive offer and get 25% off your first four months when you sign up for our Team plan today.

**Price:** ~~$145/month~~ → $108.75/month

[View this exclusive G2 deal](https://www.g2.com/deals/offers/9b5a8635-f39d-4bed-a6d1-c590e33cf50e?source=categories)

#### How Do G2 Users Rate Practice Better?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Workflow Enhancement - HIPAA Compliant Messaging:** 9.6/10 (Category avg: 9.0/10)
- **Compliant Texting - HIPAA Compliant Messaging:** 9.5/10 (Category avg: 9.2/10)
- **Clinical Communication - HIPAA Compliance:** 9.6/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Practice Better?

- **Seller:** [Green Patch Inc](https://www.g2.com/sellers/green-patch-inc)
- **Company Website:** practicebetter.io
- **Year Founded:** 2014
- **HQ Location:** Toronto, ON, CA
- **Twitter:** @thatcleanlife  
4,778 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=574360a36e3a79434b49cd9e640790593b12f4dfb95350e580b320098dad786a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16034130&secure%5Burl_type%5D=linkedin_company_website)  
88 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Registered Dietitian, Owner
- **Top Industries:** Health, Wellness and Fitness, Alternative Medicine
- **Company Size:** 96% Small

#### What Do G2 Reviewers Say About Practice Better?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Practice Better, finding it intuitive and efficient for managing their practice.
- Users appreciate the **seamless integrations** of Practice Better, enhancing efficiency in managing client care and workflow.
- Users commend Practice Better for its **efficiency** , citing streamlined processes and easy integrations that save valuable time.
- Users appreciate the **easy integrations** in Practice Better, streamlining patient management and enhancing their workflow efficiency.
- Users appreciate the **seamless integrations** of Practice Better, enhancing efficiency and streamlining their workflow.

##### Cons

- Users find the **missing features** in Practice Better hinder their therapy-related processes and overall functionality.
- Users find Practice Better has **limited features** , lacking robust assessments and collaboration tools necessary for effective therapy practice.
- Users find the platform **not user-friendly** , struggling with its overwhelming functionalities and clunky navigation.
- Users face **integration issues** with Practice Better, struggling to sync with essential platforms like Google Calendar and QuickBooks.
- Users find the **cost prohibitive** for new businesses, especially with limited features in the starter plan.

#### What Are Recent G2 Reviews of Practice Better?

**["Great All In One Product- it allows me to see my clients, bill, communicate, and keep track of all notes in one place making it very easy"](https://www.g2.com/survey_responses/practice-better-review-8261802)**

**Rating:** 5.0/5.0 stars

_— Samantha C._

[Read full review](https://www.g2.com/survey_responses/practice-better-review-8261802)

**["Practice Better has Changed my Practice for the Better!"](https://www.g2.com/survey_responses/practice-better-review-8261561)**

**Rating:** 5.0/5.0 stars

_— Dr. K._

[Read full review](https://www.g2.com/survey_responses/practice-better-review-8261561)

#### What Are G2 Users Discussing About Practice Better?

- [What do you like most about Practice Better for managing client health records, and what improvements could be made?](https://www.g2.com/discussions/what-do-you-like-most-about-practice-better-for-managing-client-health-records-and-what-improvements-could-be-made)
- [What is the better app?](https://www.g2.com/discussions/what-is-the-better-app) - 1 comment
- [Is practice Better hipaa compliant?](https://www.g2.com/discussions/is-practice-better-hipaa-compliant) - 1 comment
- [Is Canadian practice better?](https://www.g2.com/discussions/is-canadian-practice-better) - 1 comment

### [Adit](https://www.g2.com/products/adit/reviews)

Adit is a fully integrated practice management platform that simplifies operations, communication, and patient engagement across healthcare. With advanced VoIP features like Patient Caller ID, Mobile Access, Missed Call Texts, and One-Number Communication, teams stay connected. Adit’s smart Digital Forms sync with EHRs, auto-assign based on appointment type, and trigger medical history reminders. Payments are seamless with flexible plans, Text-to-Pay, and auto ledger posting. Patient recall is optimized with auto-reminders, mass texting, and email campaigns. Analytics reveal no-show trends, recall gaps, and revenue insights. Insurance verifications are automated, Adit pulls schedules, collects missing patient info, and syncs data into the patient file. With customizable workflows, call flows, and treatment acceptance tracking, Adit brings clarity to complexity and helps practices grow with confidence. It’s time to trade in all your practice management tools for one.

**Average Rating:** 4.8/5.0

**Total Reviews:** 98

#### How Do G2 Users Rate Adit?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Workflow Enhancement - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.0/10)
- **Compliant Texting - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.2/10)
- **Clinical Communication - HIPAA Compliance:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Adit?

- **Seller:** [Adit](https://www.g2.com/sellers/adit)
- **Year Founded:** 2013
- **HQ Location:** Remote, US
- **Twitter:** @aditadv  
100 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c7f2cf42076586352a6ec09a6af8fe929841a040ebdd44c19c388074fdbae376&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9319466&secure%5Burl_type%5D=linkedin_company_website)  
562 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Office Manager, Dentist
- **Top Industries:** Health, Wellness and Fitness, Hospital & Health Care
- **Company Size:** 82% Small, 5% Medium

#### What Do G2 Reviewers Say About Adit?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Adit, appreciating its seamless integration and comprehensive support for operations.
- Users commend Adit for its **effective customer communication** , enhancing patient interactions and internal office messaging greatly.
- Users appreciate the **easy communication** tools of Adit, making patient engagement and staff collaboration seamless and efficient.
- Users appreciate the **easy patient communication** features of Adit, enhancing efficiency in scheduling and appointment management.
- Users love the **easy and efficient texting communication** Adit offers for patient interactions and operations.

##### Cons

- Users experience **technical issues** with Adit, facing inconsistencies, glitches, and delays that disrupt operations and communication.
- Users are disappointed by the **limited features** of Adit, missing functionalities like bulk texting and appointment reminders.
- Users face **messaging issues** with Adit, experiencing frustrating disruptions and limitations in communication during work hours.
- Users find the **system usability inconsistent** , with a complicated interface and delayed support impacting their experience.
- Users report **call issues** that occasionally disrupt operations and communication, causing frustration during work hours.

#### What Are Recent G2 Reviews of Adit?

**["Streamlined Scheduling with Outstanding Patient Communication"](https://www.g2.com/survey_responses/adit-review-13348463)**

**Rating:** 5.0/5.0 stars

_— Angela R._

[Read full review](https://www.g2.com/survey_responses/adit-review-13348463)

**["Adit is awesome!"](https://www.g2.com/survey_responses/adit-review-12921822)**

**Rating:** 5.0/5.0 stars

_— Courtney L._

[Read full review](https://www.g2.com/survey_responses/adit-review-12921822)

#### What Are G2 Users Discussing About Adit?

- [What is Adit used for?](https://www.g2.com/discussions/what-is-adit-used-for)

### [eFax Online Fax Service](https://www.g2.com/products/efax-online-fax-service/reviews)

eFax is a leading online cloud fax service that enables users to send and receive faxes using the Internet instead of a phone line. Handle all your fax communications conveniently rom your desktop or mobile device. No fax machine required! eFax has revolutionized how businesses manage their faxing needs, offering the utmost in convenience and secure faxing capabilities. eFax offers: - Dedicated local or toll-free fax numbers. - Scalable online fax solution - Easy setup. - HIPAA-compliant fax options to ensure data security and compliance. - Seamless integration with Enterprise API for streamlined workflows. - HITRUST-CSF certified enterprise fax options, providing peace of mind for sensitive information transmission. - User-friendly iOS/Android mobile and desktop apps for convenient management of online fax communications. - Global faxing capabilities to 200 countries, enabling businesses to connect with clients worldwide. Whether you're an enterprise business, or a small office or personal fax user, eFax has a plan for you. Sign up today at www.efax.com. For enterprise fax and HIPAA-compliant options, call 1 (888) 532-9265 for a personalized quote.

**Average Rating:** 4.5/5.0

**Total Reviews:** 213

#### How Do G2 Users Rate eFax Online Fax Service?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10)
- **Workflow Enhancement - HIPAA Compliant Messaging:** 8.7/10 (Category avg: 9.0/10)
- **Compliant Texting - HIPAA Compliant Messaging:** 9.4/10 (Category avg: 9.2/10)
- **Clinical Communication - HIPAA Compliance:** 8.9/10 (Category avg: 9.1/10)

#### Who Is the Company Behind eFax Online Fax Service?

- **Seller:** [Consensus Cloud Solutions](https://www.g2.com/sellers/consensus-cloud-solutions)
- **Company Website:** www.consensus.com
- **Year Founded:** 1995
- **HQ Location:** Los Angeles, CA
- **Twitter:** @ConsensusCS  
1,288 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f84235ed5ea21966709b5a5425d4875ed85283fdb4fb8cbe9633a0ba29ef40b7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fconsensus-cloud-solutions%2F&secure%5Burl_type%5D=linkedin_company_website)  
467 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner
- **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness
- **Company Size:** 75% Small, 18% Medium

#### What Do G2 Reviewers Say About eFax Online Fax Service?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of eFax Online Fax Service, enabling efficient fax management and staff training.
- Users appreciate the **quick and easy online faxing** capabilities of eFax Online Fax Service for efficient communication.
- Users appreciate the **convenience and reliability** of eFax, making it easy to send faxes from anywhere.
- Users value the **easy access** to eFax, allowing seamless use from any location, even on vacation.
- Users appreciate the **convenience** of eFax, enabling easy faxing from anywhere and efficient document organization.

##### Cons

- Users experience **slow fax confirmations** and limited features behind paywalls, impacting ease of use and efficiency.
- Users experience **slow performance** , with delays in loading and sending faxes that hinder efficiency.
- Users experience **technical issues** with eFax, including unreliable loading and occasional lost faxes during sending.
- Users often face **connection issues** with eFax, struggling to send faxes and dealing with repeated failures.
- Users find the **pricing of eFax Online Fax Service to be high** compared to newer alternatives, especially for infrequent use.

#### What Are Recent G2 Reviews of eFax Online Fax Service?

**["Easy-to-Use, Affordable eFax with Clear Email Confirmations"](https://www.g2.com/survey_responses/efax-online-fax-service-review-13339471)**

**Rating:** 5.0/5.0 stars

_— Verified User in Consulting_

[Read full review](https://www.g2.com/survey_responses/efax-online-fax-service-review-13339471)

**["Fast, Intuitive Online Faxing That Saves Hours"](https://www.g2.com/survey_responses/efax-online-fax-service-review-13171023)**

**Rating:** 4.0/5.0 stars

_— Anthony M._

[Read full review](https://www.g2.com/survey_responses/efax-online-fax-service-review-13171023)

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[Browse HIPAA Compliant Messaging Themes](/categories/hipaa-compliant-messaging/themes)

 ![Emma Stein](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emma Stein")
ES

Researched and written by [Emma Stein](https://research.g2.com/insights/author/emma-stein)

Updated October 3, 2024

Healthcare practices need a secure way to efficiently communicate with their patients using convenient pieces of technology while remaining in compliance with industry standards and regulations. HIPAA compliant messaging software facilitates that need. HIPAA compliant messaging can take the form of secure text messaging, email, or other common methods of transmission. HIPAA compliant messaging applications can be used between physicians and patients, as well as between healthcare professionals for efficient cross-clinical communication.

HIPAA compliant messaging solutions exist either as a standalone messaging tool or bundled within compound solutions, such as [medical practice management software](https://www.g2.com/categories/medical-practice-management), [patient engagement software](https://www.g2.com/categories/patient-engagement), or [clinical communication and collaboration software](https://www.g2crowd.com/categories/clinical-communication-and-collaboration). Any healthcare specialty can take advantage of HIPAA compliant messaging tools.

To qualify for inclusion in the HIPAA Compliant Messaging category, a product must:

- Provide healthcare organizations and patients with a means of secure, interactive communication
- Comply with HIPAA regulations
- Have the capability to be used on a variety of mobile devices or cloud technologies
- Adhere to industry compliance and standards such as HIPAA (Health Insurance Portability and Accountability Act) and HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)

Top Tools at a Glance

| Product | Best for | User Review |
| --- | --- | --- |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_59f781932c12f2cbe314502e6312471a/weave-weave.png "Product Avatar Image")](https://www.g2.com/products/weave-weave/reviews)[Weave](https://www.g2.com/products/weave-weave/reviews)[4.6/5(433)](https://www.g2.com/products/weave-weave/reviews) | Patient texting with EHR-integrated caller ID | "Intuitive Design and Effortless Navigation" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cdb615dfd9aa09cb4133c98b3a2570a4/paubox.jpg "Product Avatar Image")](https://www.g2.com/products/paubox/reviews)[Paubox](https://www.g2.com/products/paubox/reviews)[4.9/5(636)](https://www.g2.com/products/paubox/reviews) | Portal-free HIPAA email with automatic encryption | "Seamless integration with Google Workspace, great tech support, totally secure email!" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_10508c416f4220be5d18f7bd984b4b73/curogram.png "Product Avatar Image")](https://www.g2.com/products/curogram/reviews)[Curogram](https://www.g2.com/products/curogram/reviews)[4.8/5(100)](https://www.g2.com/products/curogram/reviews) | Two-way patient texting with EHR-integrated reminders | "Streamlined Patient Communication and Seamless Integration as well as Speedy Resolution of Issues" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_59ab92bc7cbe456f925c2f84c45b67bc/iplum.png "Product Avatar Image")](https://www.g2.com/products/iplum/reviews)[iPlum](https://www.g2.com/products/iplum/reviews)[4.3/5(201)](https://www.g2.com/products/iplum/reviews) | Private practice texting with work-life boundaries | "Flexible, Secure Business Communication for Remote Teams" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ba3d4c0b78faf1cd7101b920fcc1183e/virtru-email-encryption.png "Product Avatar Image")](https://www.g2.com/products/virtru-email-encryption/reviews)[Virtru Email Encryption](https://www.g2.com/products/virtru-email-encryption/reviews)[4.4/5(417)](https://www.g2.com/products/virtru-email-encryption/reviews) | Gmail-native HIPAA email encryption with one-click toggle | "Effortless Secure Emailing with Virtru" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_48873a1e62e70af369bccaf053a8c9c7/connecteam.png "Product Avatar Image")](https://www.g2.com/products/connecteam/reviews)[Connecteam](https://www.g2.com/products/connecteam/reviews)[4.6/5(3,505)](https://www.g2.com/products/connecteam/reviews) | Shift-based team coordination with geofenced timekeeping | "A Game-Changer for Small Businesses: Free, Easy Scheduling and Job Pay Tracking" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e7dea658dc087f4af29aad6ab06803b3/klara.png "Product Avatar Image")](https://www.g2.com/products/klara/reviews)[Klara](https://www.g2.com/products/klara/reviews)[4.6/5(112)](https://www.g2.com/products/klara/reviews) | Patient texting workflows with voicemail transcription | "Enhanced Patient Communication, Easy Setup" |

* * *

Show More

### HIPAA Compliant Messaging Topics

- [What is HIPAA Compliant Messaging Software?](#what-is-hipaa-compliant-messaging-software)
- [What are the Common Features of HIPAA Compliant Messaging Software?](#what-are-the-common-features-of-hipaa-compliant-messaging-software)
- [What are the Benefits of HIPAA Compliant Messaging Software?](#what-are-the-benefits-of-hipaa-compliant-messaging-software)
- [Who Uses HIPAA Compliant Messaging Software?](#who-uses-hipaa-compliant-messaging-software)
- [Challenges with HIPAA Compliant Messaging Software](#challenges-with-hipaa-compliant-messaging-software)
- [Which Companies Should Buy HIPAA Compliant Messaging Software?](#which-companies-should-buy-hipaa-compliant-messaging-software)
- [How to Buy HIPAA Compliant Messaging Software](#how-to-buy-hipaa-compliant-messaging-software)
- [What Does HIPAA Compliant Messaging Software Cost?](#what-does-hipaa-compliant-messaging-software-cost)
- [HIPAA Compliant Messaging Software Trends](#hipaa-compliant-messaging-software-trends)

[
### HIPAA Compliant Messaging Topics
 Expand/Collapse ](#)
- [What is HIPAA Compliant Messaging Software?](#what-is-hipaa-compliant-messaging-software)
- [What are the Common Features of HIPAA Compliant Messaging Software?](#what-are-the-common-features-of-hipaa-compliant-messaging-software)
- [What are the Benefits of HIPAA Compliant Messaging Software?](#what-are-the-benefits-of-hipaa-compliant-messaging-software)
- [Who Uses HIPAA Compliant Messaging Software?](#who-uses-hipaa-compliant-messaging-software)
- [Challenges with HIPAA Compliant Messaging Software](#challenges-with-hipaa-compliant-messaging-software)
- [Which Companies Should Buy HIPAA Compliant Messaging Software?](#which-companies-should-buy-hipaa-compliant-messaging-software)
- [How to Buy HIPAA Compliant Messaging Software](#how-to-buy-hipaa-compliant-messaging-software)
- [What Does HIPAA Compliant Messaging Software Cost?](#what-does-hipaa-compliant-messaging-software-cost)
- [HIPAA Compliant Messaging Software Trends](#hipaa-compliant-messaging-software-trends)

## Learn More About HIPAA Compliant Messaging Software

### What is HIPAA Compliant Messaging Software?
 

Health Insurance Portability and Accountability Act (HIPAA) compliant messaging software enables hospitals, health care organizations, and associated businesses to securely communicate with patients and share electronic protected health information (ePHI) with authorized users. HIPAA compliant messaging software helps medical practices and hospitals comply with HIPAA and other industry regulations, streamline staff communications, reduce patient no-shows, cut down on phone calls, and optimize their workflow. HIPAA compliant messaging solutions are modeled after similar instant messaging, [email software](https://www.g2.com/categories/email), and texting applications that are familiar to consumers. The key features of this software include text-based messaging and securing messages in accordance with HIPAA regulations.

 

Many secure messaging solutions exist and have been utilized in the medical industry to communicate with patients. However, security does not necessarily guarantee regulation compliance. HIPAA compliant messaging solutions guarantee that regulations are met and provide health care professionals with an intuitive tool to seamlessly share information and communicate with patients. HIPAA compliant messaging software is similar to clinical communication and collaboration software when used internally between medical staff. However, the majority of HIPAA compliant messaging applications and tools are used between patients and health care teams to improve patients’ experiences with health care. HIPAA compliant messaging software ensures hospitals, practices, and health care providers do not compromise sensitive medical information.

 
#### What Types of HIPAA Compliant Messaging Software Exist?
 

While much discussion revolves around text-based HIPAA compliant messaging, vendors also offer solutions that encrypt and secure emails, video conferencing tools, chatbots, and help desk tools.

 

**SMS or texting**

 

HIPAA compliant text messaging providers add one more level of security and compliance to non-HIPAA compliant, secure text messaging solutions.

 

**Email**

 

HIPAA compliant email providers encrypt all outgoing emails to ensure the confidentiality of PHI. All HIPAA compliant email solutions support outbound emails and some support inbound replies as well.

 

**Telemedicine**

 

HIPAA guidelines mandate any system or method used for telemedicine or virtual consultations cannot be communicated via unsecured channels like Skype. Organizations and practitioners can utilize a vendor-specific HIPAA compliant video service or implement HIPAA compliant solutions that offer secure video or audio conferencing.

 

**Help desk or chatbot**

 

Chatbots can even be equipped to encrypt and ensure HIPAA compliance for health care organizations. Generally, HIPAA compliant chatbot software redirects communication from a messaging platform like Facebook Messenger or Twitter to a HIPAA compliant chat. 

 

### What are the Common Features of HIPAA Compliant Messaging Software?
 

Standard HIPAA compliant messaging features include support for instant messaging and secure file transferring. Support for specific software integration, group messaging, message archiving, and message search can help buyers distinguish between different software offerings. The following are some core features within HIPAA compliant messaging software that can help health care professionals communicate with their patients while maintaining HIPAA compliance:

 

**Two-way messaging:** All HIPAA compliant messaging solutions support two-way instant messaging, both internally and externally. Instant messaging can happen via SMS texting, email, or chatbot. Two-way messaging reduces phone tag, missed calls, and voicemails. HIPAA compliant texting is a key component of HIPAA compliant messaging solutions. Text-based communication makes it easier for patients to communicate with their providers in real time. Some solutions allow providers to automate secure texting to streamline communication with their patients. 

 

**File sharing:** HIPAA compliant messaging solutions allow for file sharing between provider and patient. This is particularly useful when a provider wants to send lab results or another type of document so the patient can see the document in full. 

 

**Centralized user administration:** HIPAA compliant messaging solutions provide a central location for administrators to manage users. Authentication measurements ensure that messages are sent and received by the exact person that should have access to those messages. HIPAA compliant messaging solutions allow users to manage and access these settings to ensure no authorized users can compromise the security of the solutions.

 

**Message encryption** : HIPAA compliant messaging solutions must encrypt messages during message delivery transit. More comprehensive encryption functionality can include the encryption of an organization’s directory and redirect to a secure web portal and proprietary practice information.

 

Some HIPAA compliant messaging software contains additional features: 

 

**BYOD support:** Many hospitals and medical practices support bring-your-own-device (BYOD) practices. HIPAA compliant messaging solutions can be loaded onto personal devices, ultimately saving a health care organization from spending too much money on expensive hardware and equipment.

 

**Cloud storage app integration:** HIPAA compliant messaging solutions that can integrate with cloud storage applications further simplify the sharing and filing of patient information between sender and recipient.

 

**Electronic health record (EHR) integration:** HIPAA compliant messaging solutions that integrate with EHRs or electronic medical records (EMRs) make it easier for health care organizations to access patient data records and sync patient data updates when necessary.

 

**Message lifespan management:** Beyond encrypting and securing text-based communication, HIPAA compliant messaging solutions must provide users with recall, lifespan, archiving, and remote deletion functionality. Another level of convenience that HIPAA compliance solutions provide is the ability to confirm that messages are delivered.

 

Other features of HIPAA compliant messaging software: [Compound Capabilities](https://www.g2.com/categories/hipaa-compliant-messaging/f/compound), [Point Solution Capabilities](https://www.g2.com/categories/hipaa-compliant-messaging/f/point-solution).

 

### What are the Benefits of HIPAA Compliant Messaging Software?
 

Health care organizations and institutions are subject to HIPAA compliance. HIPAA compliant messaging software enables hospitals and practices to improve their communication practices with patients. Medical professionals can leverage text messaging technology and combat data hacking and cybersecurity issues by sending encrypted emails with HIPAA compliant messaging software. These tools support workflow, cost efficiency, compliance, and overall security for any health care organization.

 

HIPAA compliant software provides medical professionals and staff a simple alternative to other clinical communication and collaboration solutions. Users implement HIPAA compliant software to communicate with each other in addition to communicating with patients. Text-based HIPAA compliant messaging software is especially helpful during emergencies, both internally and externally; texting significantly cuts down on the amount of time it takes to relay a clear message. Communication breakdowns are avoided, coordination is improved, readmissions and insurance verification are streamlined, and overall patient care is centralized when organizations use messaging solutions that are HIPAA compliant.

 

**Reduction in phone tag** : HIPAA compliant messaging solutions reduce the need for callbacks, voicemails, or misdirected messages. Additionally, HIPAA compliant messaging software provides users with delivery notifications, read receipts, and the ability to immediately archive or erase sensitive, shared patient information.

 

**Increased efficiency and productivity:** Multiple users can participate in the same discussion which streamlines care coordination and enhances productivity. Clinical notes, x-rays, and treatment schedules can be easily shared between staff and health care systems as easily as prescriptions and appointment reminders are shared with patients.

 

**Increased security** : HIPAA compliant messaging software is designed to help health care organizations and institutions adhere to the rules of protected health information (PHI), HIPAA, and other industry-specific regulations. By ensuring compliance, practitioners and medical professionals worry less about breaching and compromising the security of patient data.

 

### Who Uses HIPAA Compliant Messaging Software?

Health care professionals are the main users of HIPAA compliant messaging software; patients do not actually use a portal or special system when they receive encrypted and secure messages. The best HIPAA compliant messaging software creates a seamless experience for patients so that while they are assured their information remains safe, they receive a text or email correspondence from their provider or medical system.

**Medical professionals:** Health care professionals, medical staff, pharmacists, health care business associates, Medicaid and Medicare reimbursement specialists all fall under the realm of medical professionals. This includes any type of medical professional that must share or access sensitive patient information while communicating with relevant medical professionals or patients. All medical professionals can leverage HIPAA compliant messaging software to improve their workflow.

**Patients** : Patients can receive communication from their provider via text message or email. These text-based communications are routed through a secure and encrypted sharing platform. On this platform, patients can receive updates, notifications, and confirmations for appointments, prescriptions, and procedures.

#### Software Related to HIPAA Compliant Messaging Software

HIPAA compliant messaging software doesn’t exist in a bubble. The following software types can be used in conjunction with or alongside HIPAA compliant messaging software include:

[Clinical communication and collaboration software](https://www.g2.com/categories/clinical-communication-and-collaboration) **:** While HIPAA compliant messaging solutions can be leveraged to communicate with fellow medical professionals and patients, clinical communication and collaboration software is still a provider-specific solution. This software coordinates the flow of data between health care professionals to close gaps in patient care.

[Patient engagement software](https://www.g2.com/categories/patient-engagement) **:** Patient engagement software provides patients with portals and platforms to monitor their health care progress, optimize payment and appointment scheduling, and communicate with their provider at their convenience. The two-way HIPAA compliant messaging is a version of patient engagement.

[Patient scheduling software](https://www.g2.com/categories/patient-scheduling) **:** Patient scheduling software streamlines and simplifies the process of scheduling an appointment with a provider. Notably, the most common use case of HIPAA compliant messaging is reminding patients of upcoming appointments and notifying them when it’s time to schedule a follow up. The biggest benefit of HIPAA compliant messaging software is reducing no-shows and increasing the number of patients that a practitioner sees in a day.

[Electronic health record (EHR) software](https://www.g2.com/categories/ehr) **:** HIPAA compliant messaging solutions are patient centric. Everything communicated through these solutions is tied to patient records. Patient records are stored and digitized in EHRs and EMRs.

[Mobile device management (MDM) software](https://www.g2.com/categories/mobile-device-management-mdm) **:** If a health care organization offers a BYOD policy, then they will most likely choose a HIPAA compliant messaging solution that supports BYOD practice. HIPAA compliant messaging software that supports BYOD should offer mobile device management capabilities. This allows administrators to have complete access to the messaging app and ensure data is stored in the cloud and not on the actual device.

### Challenges with HIPAA Compliant Messaging Software

Software solutions can come with their own set of challenges. The following issues can detract from widespread adoption even after the successful deployment and implementation of a HIPAA compliant messaging solution.

**Lack of adoption:** While HIPAA compliant messaging solutions are designed to mimic the user experience of modern messaging solutions, there are still a few barriers to organizational adoption. Some barriers include the time it takes employees to feel comfortable with the platform, user access settings, scalability, and patients’ response.

**Cost of setup:** Aside from the price of a HIPAA compliant messaging solution, there may be additional costs for monthly maintenance and security services, or for a vendor or IT support team. Researching all potential costs when deciding which solution to implement is important.

**Data breaches:** Data breaches still happen today. While HIPAA compliance messaging solutions equip health care professionals with the tools to adhere to regulation and ease worries about compromising sensitive patient information, organizations must understand that solutions like these are preventative. This means that data breaches are still possible.

**Existing methods of communication:**  The benefits of utilizing a text-based HIPAA compliant messaging solution will not immediately impact a health care organization that is fax based. Even organizations that use mobile phones or unified VoIP systems should understand the nuances between different operating system types. Prospective users of HIPAA compliant messaging software should not look at the solution as a magic tool to fix convoluted or inefficient communication workflows. Existing processes and solutions must be considered before a HIPAA compliant messaging tool is deployed throughout an organization.

### Which Companies Should Buy HIPAA Compliant Messaging Software?

All health care organizations within the United States who deal with HIPAA-protected patient information should purchase HIPAA compliant messaging solutions.  

**Medical practices:** Medical practices, particularly smaller ones, build relationships with their patients. HIPAA compliant messaging solutions are a great way to break down communication barriers between the provider and the patient. 

**Hospitals:** Hospitals can benefit from implementing HIPAA compliant messaging software, as these solutions streamline communication with patients.

### How to Buy HIPAA Compliant Messaging Software

#### Requirements Gathering (RFI/RFP) for HIPAA Compliant Messaging Software

To put together a comprehensive requirement list for a HIPAA compliant messaging solution, the prospective buyer needs to determine a few things. One is whether they’re looking for a point solution that handles only messaging, or if they’re looking for a comprehensive patient engagement solution, of which HIPAA compliant messaging would be one part. Once that’s determined, the buyer should take a look at the various channels through which they’d want to communicate with their patients, as well as the number of patients they would be communicating with. An important part of implementing a HIPAA compliant messaging solution is how well it integrates with an existing tech stack, so prospective buyers should be cognizant of potential solutions’ interoperability. 

#### Compare HIPAA Compliant Messaging Software Products

**Create a long list**

Buyers should remove any products that they know do not meet the basic criteria that they put together during their requirements gathering. They should compile a standardized list of questions based on those requirements to ask vendors during initial conversations. 

**Create a short list**

Once they have their long list based on vendors that meet their requirements, prospective buyers should send out RFIs and look at the responses to help compile a short list. The buying team should research via every available avenue at this point, looking to research reports, user reviews, and other third party sources to build out their knowledge of the solutions on the short list.

**Conduct demos**

When conducting demos, the team should ask to see the solutions handle situations typical to their day to day work. For example, buyers must ask the vendor to show how easy it is to upload and send lab results to patients. The selection team should also ask to see the solution handle outlier situations to test the full breadth of functionality of the solution.

#### Selection of HIPAA Compliant Messaging Software

**Choose a selection team**

The actual users of the software should be involved in the conversation (providers, administrators). Whichever team is going to deal with implementation and integration into the existing tech stack should also be involved. 

**Negotiation**

The price will be an important factor at the negotiation stage. Decision makers from the selection team will have to weigh the cost against the benefits of a streamlined provider-patient communication process. 

### What Does HIPAA Compliant Messaging Software Cost?

HIPAA compliant messaging solutions are typically priced per user of the software on a monthly basis. There may be additional costs for any customization or difficult implementations. 

#### Return on Investment (ROI)

ROI can be measured in several ways for HIPAA compliant messaging software. The primary indicators to look at are reduction in phone tag, reduction in consult wait time, reduction in the average length of patient stay, improved patient satisfaction, and reduction in preventable readmissions. Tracking all of these factors pre- and post-implementation is an excellent way to determine the ROI of the system. 

### HIPAA Compliant Messaging Software Trends

Hospitals, individual practitioners, and any type of organization involved in the medical sphere must take HIPAA compliance into consideration. These are some trends that impact the HIPAA compliant messaging space; technology continues to innovate how medical professionals communicate with their patients.

**Cloud communication platforms integration:** Although some vendors allow secure video chat within their HIPAA compliant messaging solution, that’s not a standard feature. More vendors are realizing the need for strong integrations with cloud communication platforms and VoIP channels to further secure and ease patient-provider and provider-provider communication. This means that non health care specific messaging applications are grappling with the need to integrate tools that help organizations comply with HIPAA. The normalization of telemedicine and the rising costs of health care encourage organizations to invest in HIPAA compliant messaging solutions that leverage every single communication medium.

**HIPAA compliant services:** HIPAA compliant messaging services help organizations understand the complexity of these solutions. They encourage the adoption of these solutions since they reduce the amount of paperwork involved for providers. Additionally, they help clear up any confusion about the solutions. More companies and consultants are appearing that aim to help medical professionals comply with HIPAA and other regulations.

**Additional regulation compliance:** GDPR, FERPA, HITECH, and CCPA are all federal regulations. HIPAA is not the only federal regulation that health care organizations and associated businesses must comply with. While solutions exist to specifically help organizations with HIPAA compliance, many are also becoming equipped to handle any kind of governmental regulation that impacts the confidentiality, integrity, and security of protected health information.