Curogram Reviews & Product Details

Curogram makes HIPAA-compliant patient communication simple and accessible for both staff and patients. The platform is easy to use, integrates well into daily workflows, and allows teams to communicate efficiently without relying on phone calls alone. The biggest benefit is reducing phone volume while still maintaining timely patient communication. Two-way texting, mass messaging, and automated reminders improve patient engagement, decrease no-shows, and allow staff to work more efficiently. It’s especially helpful for appointment reminders, follow-ups, and quick patient questions. Review collected by and hosted on G2.com.

Some features could be more customizable, particularly reporting. At times, troubleshooting or configuration changes require support involvement rather than being fully self-service, which can slow down adjustments for larger or multi-department practices. Curogram customer support is very responsive, so I wouldn't necessarily mark this as difficult. Review collected by and hosted on G2.com.

What we appreciate most about Curogram is how user-friendly and intuitive the platform is for both staff and patients. The system effectively streamlines patient communication and daily workflows. Additionally, feedback is taken seriously—requests for enhancements or fixes are typically implemented quickly, and issues are resolved in a timely manner. Combined with a very hands-on and accessible account manager and a supportive team, this makes working with Curogram a positive overall experience. Review collected by and hosted on G2.com.

One area for improvement would be the expansion of AI-driven tools, automation, and actionable insights within the platform. Additionally, deeper integrations with systems such as HubSpot would further enhance workflow efficiency, reduce manual processes, and support more seamless communication across platforms. Review collected by and hosted on G2.com.

I love that we are able to do two way texting and more on this platform! It makes communicating with patients very easy and patients are thrilled to be able to communicate with us this way vs. having to schedule appointments over the phone. I also love that we are able to differentiate internally who is sending the messages to the patients. Review collected by and hosted on G2.com.

We have yet to encounter many downsides to Curogram! Any time we experience any bugs or issues (which is not often!), technical support is very quick to address them! Review collected by and hosted on G2.com.

Our patient attendance has improved drastically. Great to have the integration with our EMR system. We get fast, quick results. Review collected by and hosted on G2.com.

Our EMR isn't the easiest to integrate with so not all features work. Curgram attempted to find work arounds and some worked, some didn't. WE also are used to managing all tech in house so relying on another team has been difficult. They are always there to help but having to go outside our team has taken some getting used to. Review collected by and hosted on G2.com.

Curogram helps us streamline patient outreach with automation while still preserving flexibility where it matters. The no-show texting system, patient satisfaction surveys, and integration with our practice’s workflows have reduced manual work and improved follow-up consistency. Their team has been responsive and willing to customize the platform to fit our needs, which is a huge plus. Review collected by and hosted on G2.com.

Some configuration options still require backend support from the Curogram team rather than being accessible in the UI. Reporting tools have improved recently, but earlier limitations on access and filtering made tracking outcomes more difficult. The platform continues to improve, and the support team has been great about addressing gaps. Review collected by and hosted on G2.com.

I like that Curogram integrates seamlessly with platforms we're already using, such as Office Ally and RingCentral. This integration saves us a ton in training time and money because we don't need to get a new electronic health record system or booking system. I appreciate how it centralizes everything, from sending text message reminders for appointments that come from our number, to collecting payments directly from our number, which makes it feel a lot more trusted and provides a better user experience. The setup was fairly easy, and I find that it helps us a lot with appointment reminders, confirmations, and cancellations without taking up too much of my staff's time. It also makes collecting Google and Yelp reviews from satisfied customers easier, as well as getting any critical feedback directly from patients. Review collected by and hosted on G2.com.

We're still new users to Curogram, so I don't know if I necessarily have feedback for you. I do know that we would really like to be able to have an online appointment request form not just an online appointment request that goes into our text messages. That would be really helpful so that people have the option of doing a more thorough appointment request that goes via email. Review collected by and hosted on G2.com.

Using Curogram has helped our small clinic tremendously, and it has become an essential part of our daily workflow. We’re able to communicate with families easily via text, so what previously took several phone calls and emails can now be handled with a quick, simple message. Curogram’s customer service is also very responsive whenever we have questions or need to make changes. Review collected by and hosted on G2.com.

Initial set up was a little tricky, but customer support stayed with us until everything was correct. Review collected by and hosted on G2.com.

I like the direct integration with EMR in Curogram. It pulls all appointment data from the EMR into the system, which means we don't have to batch upload patient data files anymore. This capability allows for rapid communications and the configuration of all appointment text reminders without having to send them directly from our EMR. Additionally, working directly with integration specialists made the setup process much easier. Putting everything in a communal Google Sheet and relaying the API key and appointment filter sets simplified things a lot. Review collected by and hosted on G2.com.

The reporting module exists in a separate Google engine, making it less integrated. Better integration directly on the front end would improve reporting dashboard viewing. An overall reporting of key metrics is also lacking. Review collected by and hosted on G2.com.

I really like that Curogram interfaces seamlessly with our electronic health record. The two-way texting feature with patients stands out to me because it creates a communication trail and enhances timely interactions with a high volume of patients. The patient statement function has also been beneficial, as it's sent via text link, helping to increase our collections. Additionally, the setup was easy and functional, the training has been good, and customer support has been excellent. Review collected by and hosted on G2.com.

While we love the interface to our electronic health record, sometimes functionality lags. In other words, logging into Curogram it starts to spin and buffer. Anything that interfaces to the electronic health record can have lag time and buffering or sometimes isn't working at all. Review collected by and hosted on G2.com.

I love how I can customize the messages on my own without having to ask the company or support for help on this. I also love how we can send our forms so easily through the texting. I love that we can integrate internal messages and communication between the staff and have it all in one place, so we can see the conversations between the patients as well as our providers. Review collected by and hosted on G2.com.

One thing that would be helpful is being able to filter out a specific subset of patients. For example, I'd like to send a very specific reminder to the unresponsive people in a specific language. I want to manually gather those patients and then send a message to those people. I think the ability to filter messages and improve the bulk send out could be improved. Review collected by and hosted on G2.com.