Physician with extensive experience on EMR committee for large system. When I started up my new single physician practice, the cost was reasonable. It's a reasonable EMR, I can provide care. I DO like the note templates, they save me TONS of time, similar to another EMR I used. I've used the largest EMR and not 1 physician thinks any EMR is perfect, so the review that states "There is nothing to be disliked about eCW" is suspect and I can't believe it was written by a physician. I found the orientation training to be good because I've used EMRs for years and so asked VERY specific questions and took lots of notes. The "quick order" box works well for meds or tests that you have designated as a "favorite", otherwise you have to do multiple clicks to order a new medication. Also chose it because one competitor's test version didn't allow me to build simple template, and Athena wouldn't even let me beta test it because I wasn't credentialed with 5 payors. Review collected by and hosted on G2.com.
MAJOR Reason for low rating: MAJOR Interface/UI Error: NO SINGLE BUTTON TO ORDER MEDS during a visit!! I'm an internist. I order meds for 95% of visits. Requires a MINIMUM of 2 clicks, sometimes the 2nd is on 2 TINY little letters ("Rx") like playing a bad video game. This is a major time suck. I've discussed this for 2 years now and as of 2026 it's on the "enhancement" list, which so far means: nothing has changed. I built order sets but have to click OUT of the note to get to that menu, it's then slow/laggy when loading those screens, requires multiple clicks to confirm which meds I want and THEN have to associate each with a diagnosis. Action button color/location inconsistency (most at bottom, some at top (?) and most blue but...not all?) creates confusion, wasted clicks and slows me down. When chatting with a patient in the portal/inbox, the text from earlier in a single discussion/thread is not carried over so you have to click out of the chat to find the older text. If I send a message to a patient it doesn't always show up in the "encounter" screen, which requires clicking on the "hub" then checking a log. Checking when a med was last ordered is improving and will show up on the MEDICATIONS screen more often, but not 100%, which then requires multiple clicks to the HUB to view "eprescription log". Again, VERY clunky vs being able to refill meds with a single click. Customer support staff, more than once during onboarding/training or when addressing some follow up issues committed the following errors a) literally didn't bother to read the very specific question in my email or b) didn't bother to listen to the very specific question that I asked. I've been on EMR committees for large organizations, I understand the complexity of questions we ask as physicians and the complexity of the systems. There are medications that come up when searching that once clicked, don't allow us to order them, so the database should be cleaned up without me asking tech support. Review collected by and hosted on G2.com.
