--- title: Agentforce Health (formerly Salesforce Health Cloud) Reviews meta_title: 'Agentforce Health (formerly Salesforce Health Cloud) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 36 reviews by the users' company size, role or industry to find out how Agentforce Health (formerly Salesforce Health Cloud) works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 36 scale: '5' date_modified: '2026-07-17' parent_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # Agentforce Health (formerly Salesforce Health Cloud) Reviews **Vendor:** Salesforce **Category:** [Patient Relationship Management (PRM) Software](https://www.g2.com/categories/patient-relationship-management-prm) **Average Rating:** 3.9/5.0 **Total Reviews:** 36 ## About Agentforce Health (formerly Salesforce Health Cloud) Agentforce Health (formerly known as Health Cloud) is the trusted, connected, AI-first platform for healthcare, built on our deeply unified platform with healthcare-specific data models, workflows, interoperability, and compliance. It connects clinical and non-clinical data to fuel pre-built and configurable AI agents - helping you reduce employee burnout, scale personalized patient engagement and accelerate time to care. Put Patients and Members First \*Unify clinical and nonclinical data into a single, comprehensive patient or member profile with purpose-built data models for providers and payers \*Deliver seamless self-service experiences with user-friendly apps for Patient Services, Behavioral Health, Disease Surveillance, and Crisis Management \*Drive member engagement and close care gaps with data-driven segmentation, whole-person care, intelligent referrals, and proactive outreach Contain Costs and Drive Operational Efficiency. \*Get started faster with Salesforce Go. Discover features you already own, turn them on in a single click, and configure them in a streamlined interface to reduce time to value \*Navigate with confidence using the latest Salesforce UI, designed to minimize friction for clinical and administrative teams \*Automate scheduling, assessments, benefits, and care outreach with HIPAA-ready inbound and outbound voice agents \*Eliminate manual entry with Document AI to extract and digitize clinical data from forms \*Lower costs and speed time to care with guided utilization management workflows for prior authorizations, provider network management, and care coordination Deploy Pre-built Agentforce Skills Out-of-the-Box \*Provider: Patient Data EHR Retrieval, Eligibility & Benefits Verification, Provider Match, Medication Refill Requests, and more \*Payer: Claims Service & Member Coverage Assistance, Benefits Verification, Provider Network Summary, and more \*Home Health: Patient Summary & Recommendations, Quote, Benefit & Budget Creation Configure and extend tools with low-code/no-code tools on the Agentforce platform Deliver Intelligent Insights at the Point of Care \*Move beyond static reporting to predictive insights with Health Intelligence, powered by Tableau \*Enable care teams with actionable, AI-powered insights at the point of service \*Support 24/7 patient and member engagement with always-on Agentforce agents Compliance at Every Step \*Deploy AI with confidence using the Agentforce Trust Layer — built-in guardrails mask sensitive PII/PHI ensuring HIPAA adherence \*Set user-based permissions to govern patient and member data visibility Open Ecosystem for Interoperability \*Extend health systems with HL7 FHIR-aligned APIs and Agentforce MuleSoft integrations with EHR, CMS, and more \*Ingest structured and unstructured data from EHRs and claims systems using Data 360 with Zero Copy integration \*Seamlessly integrate with Agentforce 360 products like Slack, Agentforce Marketing, and Tableau ## Agentforce Health (formerly Salesforce Health Cloud) Pros & Cons **What users like:** - Users find the **Ease of Use** in Agentforce Health exceptional, streamlining clinician workflows seamlessly with integrated patient data. (1 reviews) - Users value the **Patient 360 view** , which streamlines clinician workflows by integrating care observations seamlessly. (1 reviews) - Users highlight the **Patient 360 view** , enabling seamless tracking of patient vitals without switching systems. (1 reviews) - Users value the **Patient 360 view** for seamless access to patient data, enhancing clinician efficiency and care tracking. (1 reviews) - Users value the **seamless integration for patient monitoring** with the 360 view, enhancing clinician productivity and care tracking. (1 reviews) - Tracking (1 reviews) **What users dislike:** - Users find the **initial configuration complex** , especially when mapping data, leading to frustrating experiences with the system. (1 reviews) - Users experience **slow loading** times with the Patient Timeline, especially with extensive patient histories, causing frustration. (1 reviews) - Users find the **slow performance** of the Patient Timeline frustrating, especially with extensive patient historical records. (1 reviews) - Users find the **initial configuration complex** , needing significant effort to map clinical data and facing slow load times. (1 reviews) - Users find the **initial configuration excessively complex** , making integration and performance challenging within Agentforce Health. (1 reviews) ## Agentforce Health (formerly Salesforce Health Cloud) Reviews ### 1. A Robust Platform for Patient Data, but Implementation is Heavy **Rating:** 4.5/5.0 stars **Reviewed by:** Chintan S. | Salesforce Developer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2025 **What do you like best about Agentforce Health (formerly Salesforce Health Cloud)?** The "Patient 360" view is the strongest feature. As a developer, I appreciate that the Care Observations data model (based on FHIR standards) is ready out-of-the-box. We use it to track patient vitals—like Blood Glucose levels and HbA1c—directly on the timeline. It means clinicians don't have to switch back and forth between the EMR and Salesforce to see a patient's progress. **What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)?** The initial configuration is extremely complex. Mapping the clinical data from an external EHR system into the Health Cloud object model requires a lot of effort and middleware (like MuleSoft). Also, the standard "Patient Timeline" component can be slow to load if a patient has thousands of historical records, sometimes frustrating the doctors. **What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you?** It solves the problem of "data silos" in healthcare. Previously, our care coordinators had to check three different systems to see if a patient was adhering to their diabetes care plan. Now, we bring that data into the Health Cloud Console. It allows us to trigger automatic tasks—like a follow-up call—if a patient's reported glucose level goes above a certain threshold, which improves our response time significantly. ### 2. Salesforce Health Cloud Review **Rating:** 4.5/5.0 stars **Reviewed by:** Vikas S. | Workday Reporting Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2024 **What do you like best about Agentforce Health (formerly Salesforce Health Cloud)?** A overall package for patients profile,health records and treatment plans. Ease of using its UI. **What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)?** It is little expensive but is worth for managing everything in one platform. **What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you?** Managing every thing in one platform is a plus point for me and for the patients it is beneficiary to track and manage their personalised care plans. ### 3. 1 place for entire health management system **Rating:** 4.5/5.0 stars **Reviewed by:** Mahesh C. | Zonal Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2023 **What do you like best about Agentforce Health (formerly Salesforce Health Cloud)?** The format is easy to read, less eye strain. The colours are easy to distinguish from the font colour. Good UI for sure. **What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)?** Its a little expensive but worth it as now everything is managed on a single platform **What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you?** Very scalable and many sales force features can be embedded ### 4. Salesforce Health Coud Review **Rating:** 4.0/5.0 stars **Reviewed by:** RUCHIKA G. | QA Support consultant, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Agentforce Health (formerly Salesforce Health Cloud)?** The best thing about salesforce health cloud is: 1)We can track our care plan progress,checking clain status or communication with the agent. 2)It has intelligent system that suggests resources and programs to encourage healthy behaviour while reducing costs. **What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)?** Personally I do not have any dislikes about salesforce health cloud.But it is little bit expensive for mid and small healthcare industries. **What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you?** It is giving us the collaborative maps that shows a real-time view of all the care plan providers and family members,and guide us with the customized care plans based towards better health outcomes. ### 5. salesforce health cloud importance **Rating:** 4.5/5.0 stars **Reviewed by:** Shubham O. | Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2023 **What do you like best about Agentforce Health (formerly Salesforce Health Cloud)?** It is the best tool that managing doctor-patient relationship; we can manage all the functionality related to patient and doctor within the single cloud and it is used by world no 1 CRM salesforce. **What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)?** I find nothing to dislike in this Salesforce Cloud as it is the best feature given by Salesforce's World no 1 CRM. Compared to the sales cloud, it has less functionality but is good overall. **What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you?** It solves all the problems related to PRM (Parent relationship management). It is the best for that client who needs software associated with PRM. It solves almost all of the issues about PRM. ### 6. Satisfactory **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Agentforce Health (formerly Salesforce Health Cloud)?** It's scalable and easy integrations with applications **What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)?** Don't have an opinion...custom integrations are complicated **What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you?** Managing patient data and relationships with external services ### 7. The Salesforce Health Cloud was so convenient. **Rating:** 5.0/5.0 stars **Reviewed by:** Daenielle Angela G. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2022 **What do you like best about Agentforce Health (formerly Salesforce Health Cloud)?** The thing that I like about Salesforce is that it was all in one. You can view every account of the facility and check the last activity that has been done like sending emails and the person who called that facility. **What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)?** The thing that I don't like about Salesforce is that sometimes the calls will not be recorded and you have to manually log the call and it will take so much time for you to log it if the call was not recorded. **What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you?** It was so much help because it's like a tool where you can view all the details and add the new contact to that facility like phone numbers and email addresses where you can have that as a way you can reach out to the administrator. ### 8. Salesforce Brings Organization to your Organization **Rating:** 5.0/5.0 stars **Reviewed by:** Kevonia S. | Member Success Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Agentforce Health (formerly Salesforce Health Cloud)?** I like that I can chatter within my console to leave notes for myself or other colleagues that may need to access the records of a client. I like that the communication is smooth and keeps clients information confidential. **What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)?** I dislike when there are multiple entries saved under the same number due to the spelling of a name. This can sometimes make it difficult to locate a client by name or number alone. **Recommendations to others considering Agentforce Health (formerly Salesforce Health Cloud):** Just get it and thank me later. **What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you?** SF allows me to access patient records in record time so that I may assist each client in a way that is tailored to their exact needs. It keeps me organized so that I can have an efficient day. ### 9. Excellent online health care platform **Rating:** 5.0/5.0 stars **Reviewed by:** Sowmya R. | Content Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Agentforce Health (formerly Salesforce Health Cloud)?** A comprehensive collection of tools and features that can transform any healthcare organization's operations. Provides minute facts about patients, such as appointment history, current ailments, specialists treating patients, and prescriptions, all in one location. **What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)?** Limitations come with display aspects which might be a disadvantage: The program is only available on Microsoft Internet Explorer 10 or 11, Microsoft Edge, the most recent version of Mozilla Firefox, the most recent version of Apple Safari, and the most recent version of Google Chrome. **What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you?** Patients and caregivers may easily connect via secure messaging at any time thanks to private Salesforce communities within the Salesforce Health Cloud. With the use of intelligent suggestions available in the health cloud, we can give more tailored interactions as well as provide proactive support. ### 10. Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2022 **What do you like best about Agentforce Health (formerly Salesforce Health Cloud)?** This includes the majority of the industry-standard templates required for the whole Health industry, such as EHR, Accounts, and Medications. Household view, in which all members are linked together based on the member plan, with primary and secondary roles. Simple methods for connecting clinicians, suppliers, and their networks with member plans. Because it is designed on top of the service cloud, it has excellent interoperability with CTI platforms. **What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)?** It can feel like there is almost too much information to manage at times, but this is due to their being more capability accessible than what we are using. Runs slowly sometimes, but not frequently. Shield platform encryption delays bulk data load performance; managed and unmanaged packages must be deployed. **Recommendations to others considering Agentforce Health (formerly Salesforce Health Cloud):** Their entire product line is strong. To get the most out of your money, make sure you use what you paid for. Personally, I think their customer service is excellent. Personal instruction was provided on various modules that we were using. **What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you?** Care coordination has improved across departments. It is simple to observe and understand where a patient has been seen or where he or she may benefit from more care. Salesforce Health Cloud complies with HIPPA, which is critical for a healthcare provider. Another advantage I've discovered is that the site never crashes. ### 11. Best Health Package **Rating:** 5.0/5.0 stars **Reviewed by:** Vignesh G. | Application Development Team Lead, Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Agentforce Health (formerly Salesforce Health Cloud)?** It covers most of the industry standard templates needed for the overall Health industry like EHR, Accounts, Medications etc **What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)?** They need to improve few existing templates to support the flows and also batch processing templates for corn jobs to pull data from various service providers **Recommendations to others considering Agentforce Health (formerly Salesforce Health Cloud):** One stop quick solution for implementing EHR services along with Mulesoft for integration **What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you?** Combining data from various EHR systems and showing in a single system (CRM) which helps in improving the services of the agents and lesser time to navigate between various systems. It helps to reduce the infrastructure cost in maintaining of resources for various EHR system due to combining into a single system. ### 12. Interesting ERP kinda tool to use **Rating:** 5.0/5.0 stars **Reviewed by:** Keerthi Perumal D. | DC Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Agentforce Health (formerly Salesforce Health Cloud)?** Very easy tool to learn and implement, getting timely updates and features. **What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)?** When compare to SAP it is more like a Web tool and the data base retrivels are not much as SAP **Recommendations to others considering Agentforce Health (formerly Salesforce Health Cloud):** PRIOR TO DECIDING THE TOOL REQUEST THE DEMO PROVIDED BY SalesForce. **What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you?** So my previous work is mostly on ERP of a life science project for a pharma client. SHC used primarly for maintaining Setup for effective patient relation management, like CRM ### 13. Salesforce Health Cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Agentforce Health (formerly Salesforce Health Cloud)?** Actually, it is really very easy to use also it is easier to access this application anywhere as it is cloud-based also it gives many details. It is not complicated at all. **What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)?** As it is detailed too much sometimes it's difficult to find certain items and its time consuming. simply say "TMI" (Too much Information) for navigation also. sometimes its slow. **What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you?** Sometimes providing too much information is also not possible to focus on all the information that has been included better to make it simple as such to understand better. ### 14. Salesforce can do it all! **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie I. | Nutrition Program Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2022 **Describe the project or task Agentforce Health (formerly Salesforce Health Cloud) helped with:** We use Salesforce to help track leads, inventory, and documentation. **What do you like best about Agentforce Health (formerly Salesforce Health Cloud)?** I like that it's so versatile. It really can do anything. **What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)?** I dislike that I cannot autosave notes. I have lost documentation in the past because of that. **What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you?** Works for every department. Clinical, Sales, Client Success. It is easily adaptable and data rich. ### 15. Salesforce is a great tool for work! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2021 **Describe the project or task Agentforce Health (formerly Salesforce Health Cloud) helped with:** I work as a Contact Tracer for my local health department. We use SalesForce to do our job, and it stores all the positive covid cases information and close contacts. We can use it to look up past cases. It helps us communicate to other coworkers as well. You can leave comments and it logs your name as well when you complete any tasks in the program. **What do you like best about Agentforce Health (formerly Salesforce Health Cloud)?** I like how simple it is to understand. While there are many changes to the program monthly, it's not hard to learn. I love how it works in conjunction with Twilio to make calling people easier. **What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)?** I don't particularly appreciate how they are consistently changing things on the program. Sometimes a change will happen, and you have to figure it out on your own. I wouldn't say I like how getting help for problems in the program takes a long time. **What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you?** We use this program daily in the covid department. We use it to tackle the covid 19 rises in cases. I have learned a lot using this program. The benefits of using it are it's very accurate and easy to navigate. ### 16. HealthCloud for Insurance Member Services **Rating:** 3.5/5.0 stars **Reviewed by:** Mahalingam S. | Lead Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2021 **What do you like best about Agentforce Health (formerly Salesforce Health Cloud)?** Household view where you see all the members tied together based on the member plan with primary and secondary roles. Intitutive ways to tie together practitioners, providers and their networks with member plans. Excellent integration with CTI platforms as it is built on top of service cloud **What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)?** Shield platform encryption slows down the performance for bulk data load; managed and unmanaged packages to be installed. It will get better when it is fully integrated with Vlocity. **Recommendations to others considering Agentforce Health (formerly Salesforce Health Cloud):** Need to work with Salesforce Product team on the best practices and hard limits before you design the solution around them **What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you?** Member Services for a healthcare insurance company. Provides 360degree view of the member and reduces the time for the member service representative while handling the calls. ### 17. Powerhorse for telemed **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2021 **Describe the project or task Agentforce Health (formerly Salesforce Health Cloud) helped with:** I use salesforce for telemed **What do you like best about Agentforce Health (formerly Salesforce Health Cloud)?** It's pretty reliable. In the rare times it crashes, it still is smart enough to resume where I left off **What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)?** Would appreciate a more Mac-friendly interface **What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you?** Very efficient and intuitive to use for telemed ### 18. The Future of Patient Journey is here! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2020 **What do you like best about Agentforce Health (formerly Salesforce Health Cloud)?** The way Salesforce's Health Cloud connects the care plans to recovery plan dates and the view of a Patient's journy via timeline and also the view that was used to map a patient's circle. These easy to see dashboard/report kind of tools help in assessing a patient's risk level at a glance. I had previously worked on a custom solution for a Patient Onboarding and Adherence for a Big Pharma company - we had to do a lot of custom work to get what we desired but with health cloud more than 70 % of what is required is built in as a standard. The risk segmentation is one of the core features which has been implemented in a very organised manner. **What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)?** The care plan templates can be better, they can do better mapping to Problem/Goal vs time scale. I would say some of the features are obsolete or not valid in a health case scenario however that is what you get when the software wants to be a jack of all trades instead of specializing in one - but in the context of heath cloud it actually works well in it's favor. I would say most of the smaller dislikes I had like the association between a pharmacy and physician and the benefits investigation module have already been fixed. **Recommendations to others considering Agentforce Health (formerly Salesforce Health Cloud):** Please plan your implementations before hand and do a scrutiny of data points - integrations which are complex need to be at the top of your list. Consider the limitations of data and data types in integration requirements. **What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you?** When I worked on the health cloud we built multiple risk segmentation modules and patient survey modules which are dynamically assigned based on the initial assessment. From our data we were able to analyze that using this model increased the patient adherence levels when we used the risk segmentation and survey results in conjunction. ### 19. Salesforce Health Cloud for Occupational Therapists **Rating:** 5.0/5.0 stars **Reviewed by:** Anya P. | Occupational Therapist, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2018 **What do you like best about Agentforce Health (formerly Salesforce Health Cloud)?** I like how the platform never crashes. It's an efficient way to keep track of client notes. **What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)?** I wish there was a "copy from last note" feature. That would help to save time. **Recommendations to others considering Agentforce Health (formerly Salesforce Health Cloud):** It's a little bit over kill for the therapy industry, but the benefits are substantial. **What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you?** Salesforce Health Cloud is HIPPA compliant, which is very important for a healthcare provider. I have realized an added benefit is that the site never crashes. ### 20. Salesforce Health **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2017 **What do you like best about Agentforce Health (formerly Salesforce Health Cloud)?** Our organization has a concentrated effort to improve care coordination and they provide a platform that has improved that initiative. The ease of use and overall integration of information in a central location has helped us to become more efficient. **What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)?** Sometimes feels like there is almost too much information to navigate, but really comes down to their being more functionality available than what we are utilizaing. Occasionally runs slow, but not a frequent issue. **Recommendations to others considering Agentforce Health (formerly Salesforce Health Cloud):** Their full suite of products is robust. Be sure you utilize everything you are paying for to get the most value. Personally, their customer service is top notch. Received personal training on different modules that we were under utilizing. **What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you?** Improved care coordination across different departments. Easy to see and understand where a patient has been seen or could benefit from additional care. ### 21. Mediocre Product **Rating:** 3.0/5.0 stars **Reviewed by:** Mohammad S. | Senior Network Engineer, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2017 **What do you like best about Agentforce Health (formerly Salesforce Health Cloud)?** As always, the Salesforce platforms are very in depth and allow for integration with other vendors and third party applications. Salesforce support is also optimal. **What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)?** Requires too much configuration and customization to make the platform functional and operational **Recommendations to others considering Agentforce Health (formerly Salesforce Health Cloud):** Do your research! Request a proof of concept prior to actually using this product. **What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you?** Business requires the need to track all health related transactions, files, etc. ### 22. Pilot program **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2018 **What do you like best about Agentforce Health (formerly Salesforce Health Cloud)?** It was easy to understand and use. We were a small pilot group who started it and it wasn't complicated at all. **What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)?** How not all areas of mbr info can be changed once They are initially loaded. **What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you?** Mbr information and programs ### 23. Keeps me busy **Rating:** 3.0/5.0 stars **Reviewed by:** Megan C. | Implementation Consultant, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2017 **What do you like best about Agentforce Health (formerly Salesforce Health Cloud)?** It’s very detailed and you can easily access items **What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)?** Although it’s very detailed, hard to find certain items and reporting is not easy. **Recommendations to others considering Agentforce Health (formerly Salesforce Health Cloud):** It’s a lot of self training! You learn as you go. **What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you?** Benefits are that everything is housed together, receive daily report on new accounts. ### 24. Salesforce Health Review **Rating:** 4.5/5.0 stars **Reviewed by:** Cedric David B. | Training Manager, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2017 **What do you like best about Agentforce Health (formerly Salesforce Health Cloud)?** Ease of use and the portability to access the application anywhere. **What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)?** There are times that the application takes a longer time than usual to process inputs. **Recommendations to others considering Agentforce Health (formerly Salesforce Health Cloud):** Salesforce Health Cloud is a user friendly application which provides portability and efficient monitoring of leads. **What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you?** We used Salesforce to automate and streamline our processes. This also provided for more efficient monitoring and communication between transcontinental employees. ### 25. It’s ok **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2017 **What do you like best about Agentforce Health (formerly Salesforce Health Cloud)?** It is very easy to use on a daily basis. It was used to share information for progress in different branches. **What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)?** There are too many options on the screen. It’s very hard to find what you’re looking for if you don’t know. **Recommendations to others considering Agentforce Health (formerly Salesforce Health Cloud):** It’s worth a try to see if it fits the office needs. **What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you?** It’s used for passing information along the various branches regarding meeting various goals. ### 26. Good idea needs better layout **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2017 **What do you like best about Agentforce Health (formerly Salesforce Health Cloud)?** Streamlined communication from sales rep to consult **What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)?** The layout is not intuitive or user friendly. **What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you?** Streamlined communication from sales rep to consultant. Ability to keep track of accounts brought on ### 27. Salesforce Misty Cloud **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** December 21, 2017 **What do you like best about Agentforce Health (formerly Salesforce Health Cloud)?** It is cloud based. This makes sharing cases and managing them easy. **What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)?** That it is cloud based; if your internet services are intermittent, then so is your access to the service. **Recommendations to others considering Agentforce Health (formerly Salesforce Health Cloud):** Be weary that internet services can interfere with use of the product. So a strong internet service infrastructure is highly recommended, even at small offices. **What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you?** One source for case tracking and management. ### 28. Not user friendly. **Rating:** 2.0/5.0 stars **Reviewed by:** Melissa C. | Center Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2017 **What do you like best about Agentforce Health (formerly Salesforce Health Cloud)?** The ability to see my sales calls and follow up with referrals. **What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)?** It’s tough to navigate and make changes. **Recommendations to others considering Agentforce Health (formerly Salesforce Health Cloud):** Set up accounts from corporate instead of letting individuals do it. **What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you?** Logging sales calls electronically. ### 29. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2017 **What do you like best about Agentforce Health (formerly Salesforce Health Cloud)?** Everything in centralized and you don't have to go looking all over to get what you're looking for. Better experience for the patient **What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)?** Sometimes it can be difficult making changes **What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you?** Being able to see the health timeline of any patient and all of their care notes. So much easier than other systems we've used in the past ### 30. Sales Info made EAsy **Rating:** 4.0/5.0 stars **Reviewed by:** Deborah C. | Planner, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2017 **What do you like best about Agentforce Health (formerly Salesforce Health Cloud)?** I like the availability of data and communications **What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)?** I think some of the navigation could be a little more streamlined **What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you?** Mostly knowing what is going on out in the field ### 31. Salesforce Health Cloud is a force multiplier **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 02, 2017 **What do you like best about Agentforce Health (formerly Salesforce Health Cloud)?** I love how easy to use and intuitive the platform is. **What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)?** Too many features that don't add value, but I am paying for them. **Recommendations to others considering Agentforce Health (formerly Salesforce Health Cloud):** The platform is quite robust with many features and functionality., which comes at a hefty price. Make sure this aligns with your needs a goals as an EHR or provider. **What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you?** This has made client relationship management must simpler, and the insights allow result in targeted care. ### 32. Salesforce is beautiful and easy to use **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2017 **What do you like best about Agentforce Health (formerly Salesforce Health Cloud)?** I love the customization opportunities of Salesforce. The reports are also beautiful. **What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)?** Because it is internet based, the page you have open is only has current as the last time you refreshed. This can be quite an issue with mutiple users. **What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you?** It served as an effective way to house members’ PHI. The ability to search was fantastic. ### 33. Salesforce is really easy **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2017 **What do you like best about Agentforce Health (formerly Salesforce Health Cloud)?** It allows you to find people easily and mark them as working or not, etc. It also allows you to navigate through each page as quickly as needed. **What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)?** How many pages you need to go through to ensure you're are correct. **What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you?** Allows me to look at a personal background and evaluate if they would be a fit or not. ### 34. Health Cloud **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2017 **What do you like best about Agentforce Health (formerly Salesforce Health Cloud)?** Ease of use and accessibility. Friendly and intuitive UI **What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)?** Licensing fee and high costs for installing third party app **What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you?** Health care data and patient information ### 35. SalesForce **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2017 **What do you like best about Agentforce Health (formerly Salesforce Health Cloud)?** I like the flexibility of the program that allows a wide range of functionality **What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)?** I dislike the rigidity of the program that shows up in certain areas **Recommendations to others considering Agentforce Health (formerly Salesforce Health Cloud):** really none yet **What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you?** tracking clientele ### 36. Salesforce Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2017 **What do you like best about Agentforce Health (formerly Salesforce Health Cloud)?** Salesforce has a lot of great functionality capabilities. **What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)?** Experience glitches in syncing with HubSpot. **What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you?** Able to track deal data in one spot. ## Agentforce Health (formerly Salesforce Health Cloud) Discussions - [Who uses Salesforce health Cloud?](https://www.g2.com/discussions/who-uses-salesforce-health-cloud) - [What is included in a health Cloud license?](https://www.g2.com/discussions/what-is-included-in-a-health-cloud-license) - [How is Salesforce used in healthcare?](https://www.g2.com/discussions/how-is-salesforce-used-in-healthcare) - [What does Salesforce health Cloud do?](https://www.g2.com/discussions/what-does-salesforce-health-cloud-do) - [View Agentforce Health (formerly Salesforce Health Cloud) pricing details and edition comparison](https://www.g2.com/products/agentforce-health-formerly-salesforce-health-cloud/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-17+01%3A16%3A14+-0500&secure%5Bsession_id%5D=2d3ab56f-7347-49fb-88bf-5d39b044f7a6&secure%5Btoken%5D=eb42e57e1d39bfafe95fbbbf4b894d88122f5fcabe2796a24b7d8033137f29bb&format=llm_user) ## Agentforce Health (formerly Salesforce Health Cloud) Integrations - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - [Cerner](https://www.g2.com/products/cerner/reviews) - [Ellipsis Health](https://www.g2.com/products/ellipsis-health/reviews) - [Epic](https://www.g2.com/products/epic/reviews) - [Hyro](https://www.g2.com/products/hyro/reviews) - [Infinitus AI Agents](https://www.g2.com/products/infinitus-ai-agents/reviews) - [IQVIA](https://www.g2.com/products/iqvia-iqvia/reviews) - [Medidata Platform](https://www.g2.com/products/medidata-platform/reviews) - [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) - [Salesforce Data 360 (formerly Data Cloud)](https://www.g2.com/products/salesforce-data-360-formerly-data-cloud/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Viz.ai One](https://www.g2.com/products/viz-ai-one/reviews) - [ZS Associates, Inc.](https://www.g2.com/products/zs-associates-inc/reviews) ## Agentforce Health (formerly Salesforce Health Cloud) Features **Interoperability** - Device Interfacing - Care Communication - EHR Integration **Information Flow** - Patient Case Management - Referrals Management - Records Management **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables **Patient Experience** - Dashboards & Reporting - Team Management - Secure Communications - Patient Experience Management **Patient Management** - Patient Portal - Assessment - Telehealth - Educational Content **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Generative AI** - AI Text Summarization ## Top Agentforce Health (formerly Salesforce Health Cloud) Alternatives - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [MyChart](https://www.g2.com/products/mychart/reviews) - 4.4/5.0 (37 reviews) - [Spruce Health](https://www.g2.com/products/spruce-health/reviews) - 4.7/5.0 (342 reviews)