Weave Reviews & Product Details

Immediate ability to see incoming faxes, texts and phone messages is great. The team chat is useful for speeding up checkouts. Review collected by and hosted on G2.com.

We were told we could customize our forms, that the Weave team would work with us to personalize them. which turns out to be a flat-out LIE. The wellness form is of no use at all. Same with the fax cover. NOPE. We'd have to do it manually. Also, the initial install was a nightmare. We didn't get all our phones set up immediately, and then the promised on-site tech never came the day we went live. It was a very busy day and suddenly boom, we had a whole new phone system to use. What a hoax. Review collected by and hosted on G2.com.

Platform is very simple and easy to use. You can tell that the company wants to be very forwarding thinking. Review collected by and hosted on G2.com.

There are still some hiccups that I experience during the day using Weave. I have talked with the support team, however no results or fixes. Review collected by and hosted on G2.com.

Simple user platform. Excellent customer service. Good pricing. Continued improvement and innovation without increase in prices. Review collected by and hosted on G2.com.

Newer services have their hiccups. Notifications are in the way and require a quick reset to remove. Review collected by and hosted on G2.com.

The helpfulness of scheduling and rescheduling patient's via text Review collected by and hosted on G2.com.

That you cannot add more options for sending emails. We used to use Revenuewell and they would give you better criteria to select who received messages for marketing etc. Also would love if the patient could customize how many messages they received Review collected by and hosted on G2.com.

The idea and concept of the software is great. However, the actual product is a bad misfire Review collected by and hosted on G2.com.

Very poor communication once you sign on. The sales person I spoke with never returned any of my calls, as IT was trying to figure out how to install the software to our server. Even the installation point of contact was very bad at letting me know what was going on, when the installation would be started or completed, or how long or if our phone lines would be down. Porting over our old numbers was very nerve racking, and we were left wondering what to do. Review collected by and hosted on G2.com.

At first there were bumps in the transition since we wanted to integrate two separate databases, but their developers worked tirelessly through my impatience to help us overcome hurdles. They have added many new features that are useful and not just gimmicks. I can literally praise almost everything about the software. I drank the Kool-Aid, and I don't care. Everyone I talked to at the company is engaged and seems to enjoy their job. Review collected by and hosted on G2.com.

My dislikes are that I am stuck in a VOID contract with someone else and can't use their cool phones yet, and I would love to see them partner with an email encryption partner or offer encryption themselves, so I never have to leave their platform to communication with our patients. Review collected by and hosted on G2.com.

Initially we switched to Weave because we were unhappy with our phone system. After signing up we then realized we didn't need to send appointment reminders anymore! Or call to confirm appointments. Weave asks for reviews if we forget to. It's an easy way to communicate with the patient that only texts. Integrates with our software. When a patient calls in , you already know who it is and everything that's going on with them before you say hello. Text to pay has been big with our patients as well. We love everything that Weave have to offer and highly recommend it to everyone we know (Even my vet!) Review collected by and hosted on G2.com.

I wish the app had more function. I can't more or reschedule patients from the app. I also can't see blocks that are in the schedule (we use Eaglesoft so blocks are used for announcements/meetings like if someone needs to be in the office for a delivery). Also, the app always shows missed calls (a lot of them) but then when you check the call log there are no missed calls there. I also wish that when texting a patient, other team members would see that you are replying. Sometimes something will come in and everyone at the front desk will go to answer without seeing the other persons message. And someone please make it so that when it shows you a typo (while texting) you can right click to get the correct word- spelling is hard for some of us! lol Review collected by and hosted on G2.com.

Realtime, individual communication with our patients instead of voicemails and unreturned calls. Our schedules are fuller and we have far fewer no shows and reschedules. Patients are so responsive! One of my favorite features in the pay by text...It's about time dentistry entered the world of Venmo, Zelle and all the other pay apps. We are just starting to use the analytics but already find it very beneficial Review collected by and hosted on G2.com.

I would like to be able to text forms and photos to patients with Weave. We use another app to send and receive intake and other forms now. Review collected by and hosted on G2.com.

I love that Weave will show you who is calling, their other family members, gender, age, and appointment status quickly even before I can say hello to the patient. Confirming appointments is even easier for patients to do now through text. I think patients also appreciate texting our office now instead of going through the hassle of calling every time they may need something. Review collected by and hosted on G2.com.

When you are working in an office with many team members, if someone marks that a text message is read, it marks it read for everyone else. In theory, this might seem like a good idea, however, if a message was read by someone, not marked unread after reading it, and it needed action by another team member, it can often be missed. This can result in poor communication with our patients that could be prevented otherwise. Review collected by and hosted on G2.com.

This system has been a gam changer for us! It has rescued us when we had a large community wide internet outage, we were able to keep in contact with patients and continue working. During this COVID19 situation it also allows us to take calls from home and keep in communication with patients during that time. Review collected by and hosted on G2.com.

Absolutely nothing!Everything is great and working well Review collected by and hosted on G2.com.

Text messaging, patients really appreciate the quick responses and being able to coordinate appointments through texting. We love that we can customize messages to be more personable. Review collected by and hosted on G2.com.

I wish it had email group campaigns available, for promos, pt education, etc.. Review collected by and hosted on G2.com.

I really like that Weave is able to pick up what I cannot at the salon during busy hours. I appreciate that if I miss a call I can send out a text immediately to the recipient. Review collected by and hosted on G2.com.

At this time, there really is not much that I dislike with this platform. I do wish that we were trained a little more on it before going live. Review collected by and hosted on G2.com.

The messaging and chat features are wonderful. The ability to text with patients is something they LOVE Review collected by and hosted on G2.com.

Haven't found any downsides yet! We are relatively new, but so far, this is better than what I used at my previous office, which was Solution Reach. Review collected by and hosted on G2.com.

Ease of checking schedule anywhere and texting patients Review collected by and hosted on G2.com.

The app will close out during use. It updates often I wish it manually updated Review collected by and hosted on G2.com.

Being able to easily talk to patients who prefer to text. Convince of talking to patients outside of office hours and in between patients. Review collected by and hosted on G2.com.

Desktop notification - have to dismiss every text in a conversation, not just the last one. Review collected by and hosted on G2.com.

I do not have to give my personal number to people while staying professional. Review collected by and hosted on G2.com.

On the app, when I click on the pull down option, it doesn't automatically open the app. It just disregards after clicking the notification. Review collected by and hosted on G2.com.

Being able to see pt balance, future apt, request payments. Review collected by and hosted on G2.com.

Not being able to filter messages per different admin user Review collected by and hosted on G2.com.

The platform that it is ran on allows you to do so much to contact patients. Review collected by and hosted on G2.com.

The price. Its pretty pricey and sometimes can be worth it. But I don't like how you can't customize things without calling them to get in and do it for you. Review collected by and hosted on G2.com.

The team at Weave is very helpful and willing to explain things a million times if you need them to! We are so excited to implement Weave into our office management system. Review collected by and hosted on G2.com.

I wish they had offices close to our location so we could have an in-person install helper! Review collected by and hosted on G2.com.

I love that weave links with your schedule and you can see what your schedule is going to be from anywhere (including your cell phone) as long as you have the weave app. Another neat thing they provide is text features for your patients (even allows you to be friendly w emojis when communicating with them) and separate chat is available for staff, whether you do group chats or individual chats in case you need to communicate in between patients. Review collected by and hosted on G2.com.

I think it would be even more convenient if weave offered auto generated messages when on the weave app such as notifications for different things (though they do provide an auto generated message when notifying them through the ehr you use (in our case compulink). It would also be convenient to add mass newsletter s, emails, and texts for groups of all patients. Review collected by and hosted on G2.com.

When my patients dont answer, they actual respond better with the texting option through weave. I can get them in faster and more efficient. Review collected by and hosted on G2.com.

The app sometimes times out prematurely. Review collected by and hosted on G2.com.

Pts love that we can communicate through text. Caller id is great makes it simpler to answer phone calls by knowing who it is and then their information also pops up automatically on weave. Keeps all of our faxes in one place and I cant wait for email management. It even shows us who owes money on their account and who needs an appointment! We have also had several patients mention how much they appreciate the birthday text feature Review collected by and hosted on G2.com.

It sends way too many texts. It sends repeat texts and navigation is a bit difficult in a hurry. There's no mass email or texting yet. Sometimes we'd like to send out promotions through email or text. We'd like to have an email newsletter but that's not possible yet. They're a little behind in updates. Review collected by and hosted on G2.com.

Weave is very user friendly. Our office has been using Weave for several years now. I love how it syncs with our software program. If you have the app you are able to see who is on your schedule and if you have any openings (in case you get a after hours call!) Review collected by and hosted on G2.com.

Really I cant think of anything I dislike about Weave. If there is ever any issues or question we reach out to customer service which has always been very pleasant. Review collected by and hosted on G2.com.

the synchronization of office phones to my PC and my personal mobile phone. and 2 way texting with patients using our business phone number. Review collected by and hosted on G2.com.

not compatible with our office software that we currently use, however upon speaking to the team at Weave, they are growing to being able to sync with more softwares so we can be able to sync our schedules. Review collected by and hosted on G2.com.

There are no pluses to having a phones system that does not work Review collected by and hosted on G2.com.

We have had them 3 weeks and they don't work with our software and the phones have not been working at all 5 TIMES! Review collected by and hosted on G2.com.