Best Enterprise Patient Engagement Software

Emma Stein
ES
Researched and written by Emma Stein

Products classified in the overall Patient Engagement category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Patient Engagement to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Patient Engagement category.

In addition to qualifying for inclusion in the Patient Engagement Software category, to qualify for inclusion in the Enterprise Business Patient Engagement Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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7 Listings in Enterprise Patient Engagement Software Available

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    G2 Score
Birdeye
(3,903)4.7 out of 5
Optimized for quick response
2nd Easiest To Use in Patient Engagement software
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by the biggest multi-location brands globally including H&R Block, Aspen Dental, and Caesars Entertainment. One P

    Users
    • Owner
    • Marketing Manager
    Industries
    • Hospital & Health Care
    • Real Estate
    Market Segment
    • 49% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Birdeye is a platform that manages online reputation, customer engagement, and reviews across multiple locations from a centralized dashboard.
    • Users frequently mention the ease of use, the ability to consolidate reviews in one place, and the efficient management of online reputation as key benefits of Birdeye.
    • Users experienced a learning curve when first implementing all features across multiple locations and found some features overwhelming due to the multitude of tools packed into the platform.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Birdeye Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,070
    Helpful
    1,068
    Review Management
    884
    Customer Support
    748
    Features
    607
    Cons
    Missing Features
    248
    Improvement Needed
    173
    Review Management
    169
    Limited Features
    150
    Learning Curve
    143
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Birdeye features and usability ratings that predict user satisfaction
    8.8
    Workflow Management
    Average: 8.8
    9.4
    Has the product been a good partner in doing business?
    Average: 8.7
    9.0
    Patient Satisfaction Management
    Average: 8.4
    8.8
    Patient Communications
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Birdeye
    Company Website
    Year Founded
    2012
    HQ Location
    Palo Alto, CA
    Twitter
    @BirdEye_
    5,239 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,434 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by the biggest multi-location brands globally including H&R Block, Aspen Dental, and Caesars Entertainment. One P

Users
  • Owner
  • Marketing Manager
Industries
  • Hospital & Health Care
  • Real Estate
Market Segment
  • 49% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Birdeye is a platform that manages online reputation, customer engagement, and reviews across multiple locations from a centralized dashboard.
  • Users frequently mention the ease of use, the ability to consolidate reviews in one place, and the efficient management of online reputation as key benefits of Birdeye.
  • Users experienced a learning curve when first implementing all features across multiple locations and found some features overwhelming due to the multitude of tools packed into the platform.
Birdeye Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,070
Helpful
1,068
Review Management
884
Customer Support
748
Features
607
Cons
Missing Features
248
Improvement Needed
173
Review Management
169
Limited Features
150
Learning Curve
143
View All Pros and Cons
Birdeye features and usability ratings that predict user satisfaction
8.8
Workflow Management
Average: 8.8
9.4
Has the product been a good partner in doing business?
Average: 8.7
9.0
Patient Satisfaction Management
Average: 8.4
8.8
Patient Communications
Average: 8.7
Seller Details
Seller
Birdeye
Company Website
Year Founded
2012
HQ Location
Palo Alto, CA
Twitter
@BirdEye_
5,239 Twitter followers
LinkedIn® Page
www.linkedin.com
1,434 employees on LinkedIn®
MyChart
(38)4.4 out of 5
View top Consulting Services for MyChart
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    MyChart Bedside provides access to their latest lab results, a way to message their nurses and doctors, and clear, nontechnical explanations of their treatment.

    Users
    No information available
    Industries
    • Hospital & Health Care
    • Health, Wellness and Fitness
    Market Segment
    • 50% Enterprise
    • 39% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • MyChart features and usability ratings that predict user satisfaction
    7.5
    Workflow Management
    Average: 8.8
    10.0
    Has the product been a good partner in doing business?
    Average: 8.7
    8.9
    Patient Satisfaction Management
    Average: 8.4
    9.4
    Patient Communications
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Epic Systems
    Year Founded
    1979
    HQ Location
    Verona, WI
    LinkedIn® Page
    www.linkedin.com
    16,995 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

MyChart Bedside provides access to their latest lab results, a way to message their nurses and doctors, and clear, nontechnical explanations of their treatment.

Users
No information available
Industries
  • Hospital & Health Care
  • Health, Wellness and Fitness
Market Segment
  • 50% Enterprise
  • 39% Small-Business
MyChart features and usability ratings that predict user satisfaction
7.5
Workflow Management
Average: 8.8
10.0
Has the product been a good partner in doing business?
Average: 8.7
8.9
Patient Satisfaction Management
Average: 8.4
9.4
Patient Communications
Average: 8.7
Seller Details
Seller
Epic Systems
Year Founded
1979
HQ Location
Verona, WI
LinkedIn® Page
www.linkedin.com
16,995 employees on LinkedIn®
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eClinicalWorks
(152)3.7 out of 5
View top Consulting Services for eClinicalWorks
Entry Level Price:$449.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    eClinicalWorks® (eCW), a leading healthcare IT company, provides innovative software solutions to healthcare providers of all types, including health centers, ASCs, urgent care, and more. eCW has been

    Users
    • Medical Assistant
    Industries
    • Hospital & Health Care
    • Medical Practice
    Market Segment
    • 52% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • eClinicalWorks Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    User Interface
    2
    Accessibility
    1
    Appointment Scheduling
    1
    Booking Ease
    1
    Cons
    Slow Loading
    2
    Slow Performance
    2
    System Instability
    2
    Technical Issues
    2
    Login Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • eClinicalWorks features and usability ratings that predict user satisfaction
    8.1
    Workflow Management
    Average: 8.8
    7.3
    Has the product been a good partner in doing business?
    Average: 8.7
    8.8
    Patient Satisfaction Management
    Average: 8.4
    8.3
    Patient Communications
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    eClinicalWorks
    Year Founded
    1999
    HQ Location
    Westborough, MA
    Twitter
    @eClinicalWorks
    21,051 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,364 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

eClinicalWorks® (eCW), a leading healthcare IT company, provides innovative software solutions to healthcare providers of all types, including health centers, ASCs, urgent care, and more. eCW has been

Users
  • Medical Assistant
Industries
  • Hospital & Health Care
  • Medical Practice
Market Segment
  • 52% Small-Business
  • 32% Mid-Market
eClinicalWorks Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
User Interface
2
Accessibility
1
Appointment Scheduling
1
Booking Ease
1
Cons
Slow Loading
2
Slow Performance
2
System Instability
2
Technical Issues
2
Login Issues
1
View All Pros and Cons
eClinicalWorks features and usability ratings that predict user satisfaction
8.1
Workflow Management
Average: 8.8
7.3
Has the product been a good partner in doing business?
Average: 8.7
8.8
Patient Satisfaction Management
Average: 8.4
8.3
Patient Communications
Average: 8.7
Seller Details
Seller
eClinicalWorks
Year Founded
1999
HQ Location
Westborough, MA
Twitter
@eClinicalWorks
21,051 Twitter followers
LinkedIn® Page
www.linkedin.com
5,364 employees on LinkedIn®
sterloCare
(21)4.7 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    sterloCare is a comprehensive healthcare digitization platform designed to enhance patient satisfaction and ensure compliance with regulatory standards such as NABH and JCI. Developed on a no-code pla

    Users
    No information available
    Industries
    • Hospital & Health Care
    Market Segment
    • 86% Enterprise
    • 14% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • sterloCare Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    21
    Patient Care
    16
    Customer Support
    15
    Communication
    12
    Efficiency
    11
    Cons
    Notification Issues
    3
    Excessive Notifications
    2
    Messaging Issues
    2
    Notification Problems
    2
    Connectivity Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • sterloCare features and usability ratings that predict user satisfaction
    9.4
    Workflow Management
    Average: 8.8
    0.0
    No information available
    9.6
    Patient Satisfaction Management
    Average: 8.4
    9.5
    Patient Communications
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    sterlo
    Year Founded
    2019
    HQ Location
    Erode, IN
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

sterloCare is a comprehensive healthcare digitization platform designed to enhance patient satisfaction and ensure compliance with regulatory standards such as NABH and JCI. Developed on a no-code pla

Users
No information available
Industries
  • Hospital & Health Care
Market Segment
  • 86% Enterprise
  • 14% Mid-Market
sterloCare Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
21
Patient Care
16
Customer Support
15
Communication
12
Efficiency
11
Cons
Notification Issues
3
Excessive Notifications
2
Messaging Issues
2
Notification Problems
2
Connectivity Issues
1
View All Pros and Cons
sterloCare features and usability ratings that predict user satisfaction
9.4
Workflow Management
Average: 8.8
0.0
No information available
9.6
Patient Satisfaction Management
Average: 8.4
9.5
Patient Communications
Average: 8.7
Seller Details
Seller
sterlo
Year Founded
2019
HQ Location
Erode, IN
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
Artera
(81)4.8 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Artera is the proven agentic healthcare company, leveraging a decade of deep expertise to support 2 billion patient communications annually. Our solutions empower humans and AI Agents to work together

    Users
    No information available
    Industries
    • Hospital & Health Care
    • Medical Practice
    Market Segment
    • 59% Mid-Market
    • 22% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Artera Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Communication
    8
    Ease of Use
    8
    Patient Communication
    8
    Texting Communication
    5
    Texting Feature
    5
    Cons
    Messaging Issues
    6
    Limited Features
    3
    Limited Messaging Features
    3
    Communication Issues
    2
    Difficult Navigation
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Artera features and usability ratings that predict user satisfaction
    9.8
    Workflow Management
    Average: 8.8
    9.8
    Has the product been a good partner in doing business?
    Average: 8.7
    10.0
    Patient Satisfaction Management
    Average: 8.4
    10.0
    Patient Communications
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Artera
    Company Website
    Year Founded
    2015
    HQ Location
    Santa Barbara, US
    Twitter
    @Artera_io
    779 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    299 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Artera is the proven agentic healthcare company, leveraging a decade of deep expertise to support 2 billion patient communications annually. Our solutions empower humans and AI Agents to work together

Users
No information available
Industries
  • Hospital & Health Care
  • Medical Practice
Market Segment
  • 59% Mid-Market
  • 22% Enterprise
Artera Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Communication
8
Ease of Use
8
Patient Communication
8
Texting Communication
5
Texting Feature
5
Cons
Messaging Issues
6
Limited Features
3
Limited Messaging Features
3
Communication Issues
2
Difficult Navigation
2
View All Pros and Cons
Artera features and usability ratings that predict user satisfaction
9.8
Workflow Management
Average: 8.8
9.8
Has the product been a good partner in doing business?
Average: 8.7
10.0
Patient Satisfaction Management
Average: 8.4
10.0
Patient Communications
Average: 8.7
Seller Details
Seller
Artera
Company Website
Year Founded
2015
HQ Location
Santa Barbara, US
Twitter
@Artera_io
779 Twitter followers
LinkedIn® Page
www.linkedin.com
299 employees on LinkedIn®
NextGen Healthcare EHR
(164)3.7 out of 5
Optimized for quick response
View top Consulting Services for NextGen Healthcare EHR
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NextGen Healthcare provides ambulatory practices of all sizes award-winning solutions along with dedicated support and professional services. We align with your goals to achieve the success that resul

    Users
    No information available
    Industries
    • Hospital & Health Care
    • Medical Practice
    Market Segment
    • 55% Mid-Market
    • 38% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • NextGen Healthcare EHR Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Helpful
    3
    Customizability
    2
    Customization
    2
    Customization Options
    2
    Cons
    Difficult Navigation
    3
    Navigation Difficulty
    2
    Poor Usability
    2
    Access Issues
    1
    Client Management
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NextGen Healthcare EHR features and usability ratings that predict user satisfaction
    7.9
    Workflow Management
    Average: 8.8
    7.5
    Has the product been a good partner in doing business?
    Average: 8.7
    7.5
    Patient Satisfaction Management
    Average: 8.4
    7.2
    Patient Communications
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NextGen Healthcare
    Company Website
    Year Founded
    1974
    HQ Location
    Remote
    Twitter
    @NextGen
    21,257 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,232 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

NextGen Healthcare provides ambulatory practices of all sizes award-winning solutions along with dedicated support and professional services. We align with your goals to achieve the success that resul

Users
No information available
Industries
  • Hospital & Health Care
  • Medical Practice
Market Segment
  • 55% Mid-Market
  • 38% Small-Business
NextGen Healthcare EHR Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Helpful
3
Customizability
2
Customization
2
Customization Options
2
Cons
Difficult Navigation
3
Navigation Difficulty
2
Poor Usability
2
Access Issues
1
Client Management
1
View All Pros and Cons
NextGen Healthcare EHR features and usability ratings that predict user satisfaction
7.9
Workflow Management
Average: 8.8
7.5
Has the product been a good partner in doing business?
Average: 8.7
7.5
Patient Satisfaction Management
Average: 8.4
7.2
Patient Communications
Average: 8.7
Seller Details
Seller
NextGen Healthcare
Company Website
Year Founded
1974
HQ Location
Remote
Twitter
@NextGen
21,257 Twitter followers
LinkedIn® Page
www.linkedin.com
3,232 employees on LinkedIn®
Ray by Practo
(15)4.8 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ray is a practice management software that helps in managing your practice better and offering a seamless experience to your patients.

    Users
    • Inside sales specialist
    Industries
    • Primary/Secondary Education
    Market Segment
    • 80% Enterprise
    • 13% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ray by Practo features and usability ratings that predict user satisfaction
    8.3
    Workflow Management
    Average: 8.8
    5.0
    Has the product been a good partner in doing business?
    Average: 8.7
    8.3
    Patient Satisfaction Management
    Average: 8.4
    10.0
    Patient Communications
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Practo
    Year Founded
    2008
    HQ Location
    Bengaluru, IN
    LinkedIn® Page
    www.linkedin.com
Product Description
How are these determined?Information
This description is provided by the seller.

Ray is a practice management software that helps in managing your practice better and offering a seamless experience to your patients.

Users
  • Inside sales specialist
Industries
  • Primary/Secondary Education
Market Segment
  • 80% Enterprise
  • 13% Mid-Market
Ray by Practo features and usability ratings that predict user satisfaction
8.3
Workflow Management
Average: 8.8
5.0
Has the product been a good partner in doing business?
Average: 8.7
8.3
Patient Satisfaction Management
Average: 8.4
10.0
Patient Communications
Average: 8.7
Seller Details
Seller
Practo
Year Founded
2008
HQ Location
Bengaluru, IN
LinkedIn® Page
www.linkedin.com
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7 Listings in Enterprise Patient Engagement Software Available

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    G2 Score

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