# Best Clinical Communication and Collaboration Software

  *By [Emma Stein](https://research.g2.com/insights/author/emma-stein)*

   Clinical communication and collaboration (CC&C) systems coordinate activities and data flow between clinicians, nurses, physicians, and other medical professionals. CC&C software securely integrates with clinical systems like [EHR software](https://www.g2.com/categories/ehr) (supplementing existing patient data with additional documents, images, and messaging), [medical staff scheduling software](https://www.g2.com/categories/medical-staff-scheduling) (providing visibility about the availability of on-campus and on-call staff), and healthcare IT systems (enhancing workflow and improving care transitions).

Hospitals, [ancillary care providers](https://www.g2.com/categories/ancillary-care), and clinical laboratories can leverage CC&C solutions to reduce referral leakage and rate of readmissions, and ensure interoperability between systems. With a CC&C platform deployed, health care organizations and practices can maintain patient data, facilitate real-time collaboration, reduce inefficiency and gaps, achieve patient safety and satisfaction, and preserve profitability.

While CC&C software products are designed to improve communication between medical staff to positively impact the provision and delivery of care, [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging) provides a secure messaging solution to facilitate provider-patient communication.

To qualify for inclusion in the Clinical Communication and Collaboration (CC&C) category, a product must:

- Promote and facilitate real-time communication between clinicians and medical staff
- Collect, store, and share patient data, documents, images, and information between health care professionals and systems
- Be used on a variety of mobile devices or cloud technologies
- Adhere to industry compliance and standards such as Health Insurance Portability and Accountability Act (HIPAA) and Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores





## Category Overview

**Total Products under this Category:** 72


## Trust & Credibility Stats

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 1,900+ Authentic Reviews
- 72+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Best Clinical Communication and Collaboration Software At A Glance

- **Leader:** [Everbridge 360 (Critical Event Management)](https://www.g2.com/products/everbridge-360-critical-event-management/reviews)
- **Highest Performer:** [Buzz Medical Messenger](https://www.g2.com/products/buzz-medical-messenger/reviews)
- **Easiest to Use:** [Everbridge 360 (Critical Event Management)](https://www.g2.com/products/everbridge-360-critical-event-management/reviews)
- **Top Trending:** [Zenzap](https://www.g2.com/products/zenzap/reviews)
- **Best Free Software:** [OnPage](https://www.g2.com/products/onpage/reviews)


## Top-Rated Products (Ranked by G2 Score)
  ### 1. [Everbridge 360 (Critical Event Management)](https://www.g2.com/products/everbridge-360-critical-event-management/reviews)
  Every day, critical events impact people, productivity and revenue by causing production slowdowns, threatening life safety, delaying responses to time-sensitive issues, and much more. Organizations need to be prepared to deal with these events in a high velocity way with both speed and direction. Everbridge delivers a business resilience advantage with Everbridge 360 (Critical Event Management), protecting organizations from the impact of critical events. By combining purpose-built AI, decision-ready risk intelligence, and full lifecycle automation, only Everbridge helps organizations know earlier, respond faster, and improve continuously amidst the increasing frequency and volume of critical events. The leading organizations rely on Everbridge to keep their people safe and organizations running. - Secure, reliable & scalable platform trusted by 6,500+ customers - Send consistent and error-free messages quickly - Communicate and respond more quickly to disruptive events - Automate and tailor response activities to meet your needs Companies Trust Everbridge to Deliver High Availability, Scalability, Resiliency, and Security: 9 of the 10 Top U.S. Investment Banks 6 of the 10 Largest Global Automakers 4 of the 4 Largest Global Consulting Firms 8 of the 9 Largest Health Systems 8 of the 10 Largest U.S. Cities 47 of the 50 Busiest North American Airports


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 330

**User Satisfaction Scores:**

- **Alarms:** 8.9/10 (Category avg: 8.5/10)
- **Notifications:** 8.1/10 (Category avg: 8.9/10)
- **Correspondance Variety:** 8.3/10 (Category avg: 8.5/10)
- **Ease of Use:** 8.8/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [Everbridge](https://www.g2.com/sellers/everbridge)
- **Company Website:** https://www.everbridge.com
- **Year Founded:** 2002
- **HQ Location:** Vienna, VA
- **Twitter:** @Everbridge (4,777 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/33883 (1,580 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Business Continuity Analyst
  - **Top Industries:** Financial Services, Hospital & Health Care
  - **Company Size:** 41% Enterprise, 29% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (111 reviews)
- Alerts Management (61 reviews)
- Features (57 reviews)
- Communication (51 reviews)
- Notifications (50 reviews)

**Cons:**

- Limitations (38 reviews)
- Inefficiency (31 reviews)
- Complexity (19 reviews)
- Limited Functionality (19 reviews)
- Integration Issues (18 reviews)

  ### 2. [Zenzap](https://www.g2.com/products/zenzap/reviews)
  Zenzap is a professional work chat app that helps you separate work from personal life by providing a secure, organized space for team communication. It’s built for companies that want the speed and simplicity of text messaging but need the structure, security, and control required for a business. Instead of mixing important updates with personal texts or getting lost in complicated software, Zenzap offers a straightforward way to keep teams connected and aligned. Zenzap lets you create specific group chats for different topics, projects, or locations, ensuring that information is always easy to find and that conversations stay organized. Zenzap also bridges the gap between talking and action; users can turn a message into a task instantly, within the chat. To prevent burnout, Zenzap offers working hours settings, that let you automatically pause notifications when an employee is off the clock. You need your work chat app to protect company data and be GDPR compliant. Unlike personal chat apps, where contacts, chat history, and files live on an employee's personal phone, Zenzap keeps all data in the business's control. Admins can add or remove staff in a single click, ensuring they don’t take data with them when they leave the company. Additionally, Zenzap streamlines daily operations by integrating with the tools you already use, preventing the need to switch between different apps just to stay updated on statuses, updates, and events. If you’re looking for a team chat app, you will find that Zenzap removes the noise of email and the risk of texting. It is a solution for managers who want to lead with clarity and teams who want to communicate without barriers. Key features and value propositions include: - Organized Work Chat: Conversations are organized into dedicated topics, replacing messy large group texts so teams can actually find what they need. - Business-Grade Security: The platform ensures that all chat history, files, and contact lists belong to the company, not the employee. - Respect for Personal Time: Stop notifications when the workday ends, helping staff switch off and maintain a healthy work-life balance. - Tasks within Chat: Users can turn messages into to-dos directly within the chat, keeping the team accountable and ensuring nothing slips through the cracks. - System Integrations: Connects with other tools to get automated updates right in the team chat, keeping workflows smooth.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 83

**User Satisfaction Scores:**

- **Ease of Use:** 8.9/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [Zenzap](https://www.g2.com/sellers/zenzap)
- **Company Website:** https://www.zenzap.co
- **Year Founded:** 2022
- **HQ Location:** Tel Aviv
- **LinkedIn® Page:** https://www.linkedin.com/company/zenzap/ (44 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Director, Owner
  - **Top Industries:** Health, Wellness and Fitness, Computer Software
  - **Company Size:** 91% Small-Business, 9% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (33 reviews)
- Features (24 reviews)
- Communication (18 reviews)
- Organization (14 reviews)
- Simple (14 reviews)

**Cons:**

- Missing Features (13 reviews)
- Organizational Issues (5 reviews)
- Connectivity Issues (4 reviews)
- Limitations (4 reviews)
- Not Intuitive (4 reviews)

  ### 3. [ModMed](https://www.g2.com/products/modmed/reviews)
  At ModMed® (Modernizing Medicine), we empower our customers with an integrated, AI-powered suite of software and services designed to support the clinical, operational, and financial aspects of their practice. Our on-staff physicians collaborate closely with our software engineers to develop intelligent, specialty-specific solutions for allergy, dermatology, gastroenterology, OBGYN, ophthalmology, orthopedics, otolaryngology, pain management, plastic surgery, podiatry, and urology practices—as well as ambulatory surgery centers for ophthalmology and gastroenterology. This physician-led approach allows us to embed deep medical domain expertise into our technology, helping address the specific challenges practices face across a wide range of specialties. Our flagship product EMA®, a cloud-based electronic health records system, adapts to each doctor’s style of practice, remembering preferences and automatically suggesting exam notes and suggested billing codes. When used on a tablet, EMA offers special touch and swipe gestures to rapidly build patient profiles, diagnoses, treatment programs and billing. EMA integrates seamlessly with our full range of products and services—including Practice Management, Revenue Cycle Management, Telehealth, Inventory Management, and patient engagement tools such as online payments and scheduling. Together, these solutions form an intelligent, all-in-one system that helps eliminate departmental silos, enhances team collaboration, and improves visibility across the entire practice. The Result With our AI-powered, cloud-based platform and mobile touch-screen capabilities, ModMed’s intuitive end-to-end system helps physicians save time on administrative tasks and focus more on what matters most—delivering better patient outcomes.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 329

**User Satisfaction Scores:**

- **Ease of Use:** 8.9/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [ModMed](https://www.g2.com/sellers/modmed)
- **Company Website:** https://www.modmed.com/
- **Year Founded:** 2010
- **HQ Location:** Boca Raton, Florida
- **Twitter:** @modmed (4,174 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1133049/ (2,168 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Practice Manager, Practice Administrator
  - **Top Industries:** Medical Practice, Hospital & Health Care
  - **Company Size:** 45% Small-Business, 27% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (195 reviews)
- Efficiency (129 reviews)
- Workflow Efficiency (71 reviews)
- Product Satisfaction (61 reviews)
- Setup Ease (58 reviews)

**Cons:**

- Missing Features (36 reviews)
- Poor Customer Support (30 reviews)
- Limited Features (28 reviews)
- Poor System Functionality (27 reviews)
- Difficult Setup (24 reviews)

  ### 4. [TigerConnect Clinical Collaboration Platform](https://www.g2.com/products/tigerconnect-clinical-collaboration-platform/reviews)
  TigerConnect is the secure, unified communication and workflow platform helping healthcare organizations deliver faster, higher quality care. 7,000+ acute, post-acute, and ambulatory care facilities rely on our user-friendly, cloud-based, HIPAA-compliant, and HITRUST-certified solution with 99.995% uptime to improve workflow efficiency, patient outcomes, and provider satisfaction. With the ability to integrate across your existing systems and a diverse product suite that includes role-based messaging, voice and video calling, patient engagement, on-call scheduling, and alarm management, you can achieve greater workflow efficiency across a variety of care settings – ED, inpatient, OR, post-acute, and more – by ensuring the right information gets to the right people at the right time. Since 2010, TigerConnect’s commitment to client success is reflected in our experienced clinical, implementation, and customer support teams that work directly with clients at every stage to drive adoption, improve outcomes, and achieve the highest possible ROI. To learn more, please visit us at www.tigerconnect.com. \*Individual products were formerly known as TigerText Essentials and TigerFlow\*


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 195

**User Satisfaction Scores:**

- **Alarms:** 9.0/10 (Category avg: 8.5/10)
- **Notifications:** 9.2/10 (Category avg: 8.9/10)
- **Correspondance Variety:** 8.6/10 (Category avg: 8.5/10)
- **Ease of Use:** 9.3/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [TigerConnect](https://www.g2.com/sellers/tigerconnect)
- **Year Founded:** 2010
- **HQ Location:** Santa Monica, CA
- **Twitter:** @TigerConnect (3,942 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/tigerconnect/ (305 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Hospital & Health Care, Medical Practice
  - **Company Size:** 37% Mid-Market, 33% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (2 reviews)
- Accessibility (1 reviews)
- Chat Communication (1 reviews)
- Efficiency (1 reviews)
- HIPAA Compliance (1 reviews)

**Cons:**

- Missing Features (1 reviews)

  ### 5. [Buzz Medical Messenger](https://www.g2.com/products/buzz-medical-messenger/reviews)
  Buzz® from Skyscape® is the ultimate all in one HIPAA-compliant texting and clinical collaboration telehealth platform for healthcare stakeholders, administrators, and providers. Buzz streamlines patient care and coordination, delivers cost savings, enhances staff satisfaction, and has been shown in case studies to bolster Medicare Star Ratings. Buzz offers the simplicity of instant messaging to harness the familiarity of the everyday texting (SMS or iMessage) to get HIPAA-compliant texting combined with powerful features like document sharing, e-signatures, tele-health and AI integration with Skyscape's trusted clinical library for effective collaboration. The result is a fully customizable, HIPAA-secure platform that makes care coordination and patient communication effortless and secure. Healthcare providers can use Buzz on mobile devices or web browsers interchangeably. \*\* Proof Points - Enhanced Patient Satisfaction & Business Outcomes Buzz streamlines administrative tasks, allowing for greater patient volume without increased administrative strain. Patient onboarding becomes seamless, involving simple steps like creating group texts for efficient communication across multiple providers. A testament to Buzz's impact? One home healthcare provider expanded their patient base by 33%, with only a 10% staffing increase in one year. In multiple case studies, the healthcare agency increased the Medicare CMS Star rating - in one case from 2.5 to 5! These ratings reflect heavily on quality of care and patient satisfaction. Buzz enhances both with open lines of communication and real-time case management. With features like BuzzLink, care teams can connect with their patients via secure messages or video or phone calls securely backed by Buzz servers. \*\* Streamlined Paperwork for Staff Buzz incorporates the document workflow, including the annotation and digital signatures, to enable working with Adobe PDF or Microsoft Office documents without leaving the platform. Powerful Group management, referral management, and the real-time coordination of staff members reduce hassles and improve the organization's efficiency. Innovative integration of telephony, video calls, bulk messaging, fax, and email routing to groups and patient communication makes the platform appealing to all staff within an organization. \*\* Integrated Communication Channels In addition to providing intuitive 1:1 and Group channels of communication to share messages, reports, documents, X-rays, audio, videos, and more, Buzz is unique in aggregating all traditional forms of communication like fax, telephony with virtual bi-directional phone and caller ID capability, live video for telehealth, emails, and SMS to offer a unique all-in-one platform. All the information is readily available on the Buzz Platform for instant access. \*\* Perfect EHR Companion Buzz also provides easy, effective bi-directional integration with EHRs (EMRs) such as PointClickCare, Epic, Homecare Homebase, AdvancedMD, and many more. It presents information about patients in a conversational style, making access to vital patient data—medications, progress notes, allergies, immunizations, directives, etc.—a one-touch process. Conversations between providers and families can be seamlessly integrated as notes in the patient record. Buzz doesn't just make healthcare more efficient; it redefines it. With Buzz, your organization can manage additional patients cost-effectively while improving communication among staff and customers. For more information or to access this transformative software, visit https://buzz.skyscape.com. Explore the future of healthcare with Buzz.


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 88

**User Satisfaction Scores:**

- **Alarms:** 9.6/10 (Category avg: 8.5/10)
- **Notifications:** 9.9/10 (Category avg: 8.9/10)
- **Correspondance Variety:** 9.8/10 (Category avg: 8.5/10)
- **Ease of Use:** 9.7/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [Skyscape®](https://www.g2.com/sellers/skyscape)
- **Company Website:** https://buzz.skyscape.com/
- **Year Founded:** 1993
- **HQ Location:** Marlborough, MASSACHUSETTS
- **Twitter:** @skyscapeinc (1,835 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/35448 (126 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Hospital & Health Care, Medical Practice
  - **Company Size:** 65% Small-Business, 26% Mid-Market


#### Pros & Cons

**Pros:**

- Communication (16 reviews)
- Features (9 reviews)
- HIPAA Compliance (9 reviews)
- Secure Communication (9 reviews)
- Collaboration (8 reviews)

**Cons:**

- Limited Features (2 reviews)
- Not User-Friendly (2 reviews)
- Limited Messaging Features (1 reviews)
- Notification Issues (1 reviews)
- Poor Usability (1 reviews)

  ### 6. [OnPage](https://www.g2.com/products/onpage/reviews)
  OnPage critical communication and incident alert management system enables rapid resolution of critical IT, healthcare, or IoT incidents through efficient HIPAA-secure communication. With OnPage, healthcare organizations and IT teams are empowered to significantly improve their event detection and response with an advanced, secure critical communication and collaboration platform. By unifying automation, secure messaging, collaboration, mass messaging and real-time analytical insights, OnPage’s purpose-built platform supports complex workflows with unmatched precision and ensures that urgent alerts are never missed. For healthcare organizations, OnPage offers an all-in-one, HIPAA-compliant clinical communication and collaboration platform designed to accelerate response times, improve coordination, enhance patient outcomes, improve situational awareness and reduce risks. For IT teams, OnPage provides an automated incident alert management and on-call scheduling platform, streamlining incident response by delivering persistent, real-time alerts to the right on-call engineers, reducing mean time to resolution, boosting operational efficiency, and enabling mass notifications to keep the larger ecosystem informed during critical events. OnPage's solutions are widely adopted across various industries, including healthcare, IT and managed services, manufacturing, and field services. Founded in 2011, OnPage is certified as a Women’s Business Enterprise (WBE) by the Center for Women & Enterprise, a regional partner of the Women’s Business Enterprise National Council, and actively champions women-owned businesses to drive impactful change. To learn more and try OnPage for free, visit www.onpage.com.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 306

**User Satisfaction Scores:**

- **Alarms:** 8.4/10 (Category avg: 8.5/10)
- **Notifications:** 8.4/10 (Category avg: 8.9/10)
- **Correspondance Variety:** 7.6/10 (Category avg: 8.5/10)
- **Ease of Use:** 8.6/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [OnPage](https://www.g2.com/sellers/onpage)
- **Company Website:** https://www.onpage.com/
- **Year Founded:** 1997
- **HQ Location:** Waltham, MA
- **Twitter:** @On_Page (1,063 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/22552/ (38 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, Physician
  - **Top Industries:** Hospital & Health Care, Information Technology and Services
  - **Company Size:** 53% Small-Business, 30% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (22 reviews)
- Notifications (11 reviews)
- Easy Setup (7 reviews)
- Reliability (7 reviews)
- Setup Ease (7 reviews)

**Cons:**

- Notification Issues (10 reviews)
- Sound Issues (6 reviews)
- Call Issues (4 reviews)
- Not User-Friendly (4 reviews)
- Delays (3 reviews)

  ### 7. [symplr Clinical Communications](https://www.g2.com/products/symplr-clinical-communications/reviews)
  Empowering Clinicians with Seamless Communication Founded by clinicians for clinicians, symplr Clinical Communications (formerly Halo Health) is designed for the unique role-based nature of healthcare collaboration – multiple specialized roles and constant rotation in and out of those roles. Tailored for health systems, ambulatory care, and long-term post-acute care organizations, this cloud-based solution combines HIPAA-compliant texting, role-based messaging, on-call scheduling, VoIP calling, critical alerts, and care team coordination—all in one easy-to-use platform. Streamlined Workflows for Better Patient Outcomes A single, unified mobile platform for all messaging, calls, critical results, alerts and on-call schedules increases clinician efficiency • Reduce alert and information fatigue through instant routing of critical information • Improve critical care team mobilization for STEMI, Code Blue, Stroke, and Sepsis • Eliminate wasted time nurses spend on non-clinical activities • Improve admission/discharge processes to increase patient throughput • Ensure a consistent patient and clinician experience across sites • Improve coordination of patient care teams • Eliminate interruptions to off-duty physicians symplr Clinical Communications bridges the gap between secure messaging and efficient workflows, ensuring time-sensitive information gets to the right person or team, exactly when it’s needed. By enhancing clinical collaboration and simplifying communication, the app empowers care teams to focus on what matters most: delivering exceptional patient care. Key Features for Smarter Clinical Communication: • Secure Messaging: HIPAA-compliant texting, emailing, and messaging to protect patient data. • VoIP Integration: Built-in voice capabilities for seamless communication. • Group Collaboration: Simplifies teamwork across departments and locations. • Cross-Department Communication: Enables care teams to stay connected across units. • Critical Alerts and Notifications: Delivers urgent information to the right person instantly. Comprehensive Platform Capabilities: • EMR/EHR Integration: Works with existing healthcare systems to streamline workflows. • On-Call Scheduling Integration: Ensures providers are accessible when needed. • Downtime Resilience: Maintains communication functionality during outages. • Enhanced Security: Built to meet the most rigorous HIPAA compliance standards. • Workflow Enhancement: Drives clinical efficiency with streamlined processes. Operational Excellence to Enhance Outcomes: • Analytics and Reporting: Delivers insights into communication patterns to optimize performance. • Messaging Security: Protects sensitive information with advanced encryption and compliance. • Correspondence Variety: Supports diverse communication methods tailored to healthcare needs.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 144

**User Satisfaction Scores:**

- **Alarms:** 8.6/10 (Category avg: 8.5/10)
- **Notifications:** 8.9/10 (Category avg: 8.9/10)
- **Correspondance Variety:** 8.9/10 (Category avg: 8.5/10)
- **Ease of Use:** 9.3/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [symplr](https://www.g2.com/sellers/symplr)
- **Company Website:** https://www.symplr.com
- **Year Founded:** 2006
- **HQ Location:** Houston, Texas
- **Twitter:** @symplr (944 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/symplr/ (1,831 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Physician
  - **Top Industries:** Hospital & Health Care, Medical Practice
  - **Company Size:** 50% Enterprise, 37% Mid-Market


#### Pros & Cons

**Pros:**

- Communication (2 reviews)
- Efficiency (2 reviews)

**Cons:**

- Inconvenience (1 reviews)

  ### 8. [Celo](https://www.g2.com/products/celo-health-celo/reviews)
  Celo is the secure collaboration platform designed for healthcare teams. With our HIPAA-compliant app, care teams can communicate easily and securely, improving patient care and operational efficiency. Whether on iOS, Android, or Web, Celo serves as your centralized hub for team collaboration. Key features include: - Secure Messaging: Encrypts messages to protect patient information. - Care Coordination: Facilitates streamlined communication among care team members. - Team Collaboration Tools: Enables file sharing, task assignment, and real-time updates. - Integration Capabilities: Integrates with existing healthcare systems for enhanced workflow. - Mobile Accessibility: Accessible anytime, anywhere via mobile devices. - Audit Trails: Maintains detailed logs for compliance and accountability. - Customizable Alerts: Notifies team members promptly of critical updates. - Celo AI Scribe: Turns patient conversations into clinical notes in seconds. Celo goes beyond standard communication tools by ensuring compliance with rigorous standards like HIPAA, HITECH ACT, GDPR, and more. With ISO27001 certified data centers and SOC2 certified Microsoft Azure Cloud infrastructure, Celo guarantees the highest levels of data security and regulatory compliance. Connect with your team better with Celo, where secure communication meets seamless collaboration.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 68

**User Satisfaction Scores:**

- **Alarms:** 7.4/10 (Category avg: 8.5/10)
- **Notifications:** 8.7/10 (Category avg: 8.9/10)
- **Correspondance Variety:** 7.5/10 (Category avg: 8.5/10)
- **Ease of Use:** 9.3/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [Celo Health](https://www.g2.com/sellers/celo-health)
- **Company Website:** https://www.celohealth.com
- **Year Founded:** 2016
- **HQ Location:** Seattle, US
- **Twitter:** @celohealth (219 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/10891088 (48 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Hospital & Health Care, Medical Practice
  - **Company Size:** 47% Small-Business, 32% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (21 reviews)
- Communication (12 reviews)
- Security (8 reviews)
- Chat Communication (7 reviews)
- HIPAA Compliance (7 reviews)

**Cons:**

- Limited Messaging Features (6 reviews)
- Messaging Issues (5 reviews)
- Notification Issues (4 reviews)
- Poor Search Functionality (2 reviews)
- Communication Delays (1 reviews)

  ### 9. [Verizon Healthcare IT Solutions](https://www.g2.com/products/verizon-healthcare-it-solutions/reviews)
  Verizon Universal Identity Services provide a SaaS-based identity ecosystem for healthcare professionals with high-assurance medical identity credentials.


  **Average Rating:** 3.1/5.0
  **Total Reviews:** 12

**User Satisfaction Scores:**

- **Ease of Use:** 7.6/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [Verizon](https://www.g2.com/sellers/verizon)
- **Year Founded:** 1983
- **HQ Location:** Basking RIdge, NJ
- **Twitter:** @Verizon (1,490,051 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1103/ (101,200 employees on LinkedIn®)
- **Ownership:** NYSE:VZ

**Reviewer Demographics:**
  - **Company Size:** 50% Small-Business, 33% Mid-Market


  ### 10. [Vocera Platform](https://www.g2.com/products/vocera-platform/reviews)
  The Vocera Platform provides an infrastructure that connects all the people and information needed to deliver patient care. The platform enables agile communications between staff, systems and data when and how they’re needed. And it brings together voice communication, secure messaging, and alarm notifications in a flexible and dynamic way.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 13

**User Satisfaction Scores:**

- **Alarms:** 9.2/10 (Category avg: 8.5/10)
- **Notifications:** 9.7/10 (Category avg: 8.9/10)
- **Correspondance Variety:** 9.7/10 (Category avg: 8.5/10)
- **Ease of Use:** 9.2/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [Vocera Communications](https://www.g2.com/sellers/vocera-communications)
- **Year Founded:** 2000
- **HQ Location:** San Jose, CA
- **LinkedIn® Page:** https://www.linkedin.com/company/13993/ (298 employees on LinkedIn®)
- **Ownership:** NYSE: VCRA

**Reviewer Demographics:**
  - **Top Industries:** Hospital & Health Care
  - **Company Size:** 64% Enterprise, 36% Mid-Market


  ### 11. [Voalte Messenger](https://www.g2.com/products/voalte-messenger/reviews)
  Voalte Messenger is a web-based client that gives Unit Secretaries, Pharmacists, Radiologists and others the power to exchange secure text messages with Voalte users from a desktop, laptop or workstation on wheels.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 10

**User Satisfaction Scores:**

- **Alarms:** 8.0/10 (Category avg: 8.5/10)
- **Notifications:** 8.9/10 (Category avg: 8.9/10)
- **Correspondance Variety:** 8.3/10 (Category avg: 8.5/10)
- **Ease of Use:** 9.0/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [Baxter](https://www.g2.com/sellers/baxter)
- **Year Founded:** 1931
- **HQ Location:** Deerfield, IL
- **Twitter:** @Voalte (1,887 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/baxter-healthcare/ (39,393 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Hospital & Health Care
  - **Company Size:** 70% Enterprise, 20% Small-Business


  ### 12. [Trillian](https://www.g2.com/products/trillian/reviews)
  Trillian is a powerful business and clinical communication platform used by companies and healthcare systems of all sizes. Whether you're a business still relying on texting or a healthcare organization that needs HIPAA-compliant secure messaging, Trillian's modern and secure business instant messaging will help modernize employee communication without compromising on security or control. Chat privately or in group chats, share files and images, and leverage status and presence features so co-workers know when you're available. Trillian offers native desktop clients on Windows, Mac, and Linux, and offers mobile clients on iOS and Android so that everyone stays connected even when on-the-go.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 120

**User Satisfaction Scores:**

- **Alarms:** 6.7/10 (Category avg: 8.5/10)
- **Notifications:** 7.9/10 (Category avg: 8.9/10)
- **Correspondance Variety:** 6.7/10 (Category avg: 8.5/10)
- **Ease of Use:** 9.2/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [Cerulean Studios](https://www.g2.com/sellers/cerulean-studios)
- **Company Website:** https://www.trillian.im/
- **Year Founded:** 1998
- **HQ Location:** Brookfield, CT
- **Twitter:** @trillianastra (7,827 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/141951/ (4 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 48% Small-Business, 44% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (5 reviews)
- Communication (4 reviews)
- Security (4 reviews)
- Easy Communication (3 reviews)
- Reliability (3 reviews)

**Cons:**

- Limited Features (3 reviews)
- Not User-Friendly (3 reviews)
- Missing Features (2 reviews)
- Difficult Setup (1 reviews)
- Integration Issues (1 reviews)

  ### 13. [Spok](https://www.g2.com/products/spok/reviews)
  Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Plano, Texas, is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Care Connect® platform to enhance workflows for clinicians and support administrative compliance. Spok enables smarter, faster clinical communication.


  **Average Rating:** 3.8/5.0
  **Total Reviews:** 12

**User Satisfaction Scores:**

- **Alarms:** 8.7/10 (Category avg: 8.5/10)
- **Notifications:** 8.7/10 (Category avg: 8.9/10)
- **Correspondance Variety:** 8.3/10 (Category avg: 8.5/10)
- **Ease of Use:** 8.0/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [Spok](https://www.g2.com/sellers/spok)
- **Year Founded:** 1984
- **HQ Location:** Plano, TX
- **LinkedIn® Page:** https://www.linkedin.com/company/34434/ (462 employees on LinkedIn®)
- **Ownership:** NASDAQ:SPOK
- **Total Revenue (USD mm):** $148

**Reviewer Demographics:**
  - **Top Industries:** Hospital & Health Care
  - **Company Size:** 75% Enterprise, 17% Small-Business


  ### 14. [Hucu.ai](https://www.g2.com/products/hucu-ai/reviews)
  Hucu is a secure healthcare-specific communication platform that optimizes communication across the entire patient-specific care team regardless of location or organizational affiliation. No more time wasted waiting for information & responses in disparate and possibly unsecure tools like the EHR, text, answering services, and fax. Hucu’s patient-centered design enables providers and allied health professionals to support more patients and thus improve organizational performance by unifying all members of the care care team to communication faster, and better.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 44

**User Satisfaction Scores:**

- **Alarms:** 9.2/10 (Category avg: 8.5/10)
- **Notifications:** 9.4/10 (Category avg: 8.9/10)
- **Correspondance Variety:** 9.6/10 (Category avg: 8.5/10)
- **Ease of Use:** 9.0/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [Hucu.ai](https://www.g2.com/sellers/hucu-ai)
- **Year Founded:** 2019
- **HQ Location:** Chicago, Illinois
- **Twitter:** @HucuAI (199 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/35707323/ (31 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Hospital & Health Care, Medical Practice
  - **Company Size:** 48% Small-Business, 48% Mid-Market


  ### 15. [Lua](https://www.g2.com/products/lua/reviews)
  Introducing Lua: More Than Messaging. Lua is a HIPAA compliant communication platform employees love and IT trusts. Secure and encrypted, Lua enables internal and external communications for healthcare teams. Through messaging, Telehealth video calling, file sharing, EHR integration and more, Lua keeps your entire organization connected and informed, for improved workflows and better patient experiences.


  **Average Rating:** 3.9/5.0
  **Total Reviews:** 10

**User Satisfaction Scores:**

- **Alarms:** 9.2/10 (Category avg: 8.5/10)
- **Notifications:** 9.4/10 (Category avg: 8.9/10)
- **Correspondance Variety:** 9.2/10 (Category avg: 8.5/10)
- **Ease of Use:** 9.0/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [Lua Technologies](https://www.g2.com/sellers/lua-technologies)
- **HQ Location:** New York, NY
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 60% Mid-Market, 30% Small-Business


  ### 16. [RXNT](https://www.g2.com/products/rxnt/reviews)
  Integrated, customizable, ONC-certified clinical management and practice management software for healthcare providers and care organizations. Founded in 1999 and headquartered in Maryland, RXNT's suite of practice software tools will drive efficiency and accuracy, and better patient outcomes. Our software is tailored for many practice types and specialties, including ambulatory physicians, healthcare providers, medical billers, and other health organizations throughout the United States. RXNT's software offer a wide range of functionality, such as E-Prescribing, Electronic Health Records, Patient Engagement, Medical Billing, Patient Scheduling, and more. Additionally, RXNT provides an all-in-one Full Suite system, which integrates all products for an seamless user experience. Over 100 million prescriptions have been transmitted and 5 billion claims processed using RXNT's software. Simple, transparent pricing includes a free onboarding and training period, free data transfer, forever free in-house support, free mobile applications, and no "hidden fees." Our mobile applications for iOS and Android phones and tablets allow providers to e-prescribe, manage patient information, charge capture, schedule providers and practice resources, and check in patients from anywhere. Key features of RXNT include its HIPAA-compliant and ONC-ACB-certified status, ensuring that user data is secure and meets regulatory standards. The software is also Surescripts-certified, EPCS-certified, and PDMP-connected, which enhances its functionality in e-prescribing and medication management. RXNT's commitment to transparency is reflected in its straightforward pricing model, which includes free onboarding and training, free data transfer, and ongoing in-house support without hidden fees. The availability of mobile applications for iOS and Android devices further empowers healthcare providers to manage patient information, schedule appointments, and e-prescribe from virtually anywhere. RXNT has received recognition for its contributions to the healthcare technology landscape. It was named the Best Overall E-Prescribing Software in 2024 by Forbes Advisor and was ranked on the Inc. 5000 list of The Most Successful Companies in America for four consecutive years. Additionally, RXNT has been acknowledged as a "true trailblazer" and ranked among the Top 100 Healthtech Companies by the Healthcare Technology Report, further solidifying its reputation in the industry. With hundreds of Gartner Research Report Badges awarded for Top Software, RXNT continues to demonstrate its commitment to innovation and excellence in healthIT.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 49

**User Satisfaction Scores:**

- **Ease of Use:** 8.1/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [RXNT](https://www.g2.com/sellers/rxnt)
- **Company Website:** https://www.rxnt.com
- **Year Founded:** 1999
- **HQ Location:** Annapolis, Maryland
- **LinkedIn® Page:** https://www.linkedin.com/company/rxnt/ (139 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Hospital & Health Care, Medical Practice
  - **Company Size:** 62% Small-Business, 32% Mid-Market


  ### 17. [BlueNote Communicator](https://www.g2.com/products/bluenote-communicator/reviews)
  No monthly or yearly fees - a single price for the entire office. One person in the office can transform their entire practice culture and improve workflow efficiency simply by downloading BlueNote Communicator Lights for free on all computers and giving it a try for a month. Training is not necessary because the software is intuitive for anyone who has ever used a touch screen or pressed a wall-mounted button. BlueNote Communicator Lights is a glanceable intercom for use in a medical, dental, optometry, or veterinary office to know how long each patient has waited, or where a doctor needs to go next. The system also has built-in direct Conversations for private messaging, and Office Status, if you need to keep track where someone is located in the building. A Light timer is activated by one person, then seen everywhere it is needed until an action or task is complete. Lights also have a built-in reminder system if tasks aren't cleared in a timely manner. The Windows-based software program is HIPAA secure and can be instantly downloaded on every computer on the network and used free for 30 days before deciding to purchase. Self-hosted, not cloud based. No monthly or yearly fees, one-time upfront cost for all computers in a location.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 11

**User Satisfaction Scores:**

- **Alarms:** 10.0/10 (Category avg: 8.5/10)
- **Notifications:** 10.0/10 (Category avg: 8.9/10)
- **Correspondance Variety:** 10.0/10 (Category avg: 8.5/10)
- **Ease of Use:** 9.0/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [BlueNote Software](https://www.g2.com/sellers/bluenote-software-2e91815c-a3da-40b5-bc85-94aa67192b08)
- **Year Founded:** 2004
- **HQ Location:** Keller, TX
- **Twitter:** @BlueNoteStatus (663 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1852125/ (2 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Medical Practice
  - **Company Size:** 83% Small-Business, 8% Enterprise


  ### 18. [Studycast](https://www.g2.com/products/studycast/reviews)
  Studycast is a comprehensive cloud-based PACS and imaging workflow solution that empowers providers to work smarter, faster, and more securely. Access diagnostic-quality images, document findings, and generate structured reports from anywhere, anytime. Studycast’s intuitive design streamlines your entire imaging and reporting workflow, helping healthcare organizations improve efficiency, reduce costs, and deliver faster patient care. Why Studycast? Unlike a traditional PACS, Studycast is built as a cloud-based solution. There are no complicated installations or costly hardware requirements, just secure, reliable access from any device with an internet connection. Studycast closes the loop from order entry to final results, unifying the entire imaging workflow inside a single, easy-to-use platform. Streamlining Your Workflow Studycast delivers a complete imaging and reporting workflow: worklists flow directly to imaging equipment, studies are securely transmitted to the cloud, and technologists can complete study type–specific worksheets before marking cases ready for physician review. Physicians are automatically notified that studies are ready for approval, reducing review time and streamlining internal communication. Physicians can log in from any location to view cine loops, compare synchronized images side by side, annotate diagrams, and make measurements. Reports can be signed digitally with just a single click and shared instantly. Advanced Reporting Features Choose from more than 120 study-specific worksheets designed to improve speed and consistency across specialties ranging from cardiology, obstetrics, nuclear medicine, point of care, and even veterinary. Auto-populated measurements, intuitive dropdowns, and interactive diagrams help reduce errors and save you time. Studycast Advisor™ automatically generates smart recommendations based on published clinical guidelines, supporting evidence-based care and helping to enhance reporting accuracy. Structured reports ensure clarity and consistency, while reducing turnaround times. Anytime, Anywhere Access Whether you’re at the clinic, working remotely, or on the go, Studycast adapts to your workflow. Physicians and technologists can log in from desktops, laptops, or mobile devices—always with secure access to diagnostic-quality images and reports. This flexibility means care continues without delay, no matter where your team is located. Collaboration & Secure Sharing Studycast strengthens collaboration across the care team and ensures results reach the right people, at the right time. Share results and images with patients and referring physicians easily through HIPAA- and PIPEDA-compliant portals. Data Security & Compliance Data protection is built into the Studycast platform. All studies are encrypted and stored across multiple secure sites, providing redundancy, reliability, and compliance with healthcare privacy standards. Automated archiving and retrieval keep data accessible and safeguarded for the long term. The Bottom Line Studycast is more than a PACS—it’s a complete imaging ecosystem. By combining acquisition, interpretation, reporting, sharing, and archiving into one unified platform, Studycast helps providers and practices save time, reduce costs, and improve the patient experience. Whether you’re in a hospital, private practice, or ASC/OBL, Studycast delivers flexibility, security, and scalability to modernize your imaging workflow and focus on what matters most: your patients.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 22

**User Satisfaction Scores:**

- **Notifications:** 10.0/10 (Category avg: 8.9/10)
- **Correspondance Variety:** 10.0/10 (Category avg: 8.5/10)
- **Ease of Use:** 9.7/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [Studycast](https://www.g2.com/sellers/studycast-2ce17f5a-c7e9-4331-b0aa-a7b7d89437be)
- **Company Website:** https://www.studycast.com/
- **Year Founded:** 2007
- **HQ Location:** Raleigh, US
- **LinkedIn® Page:** https://www.linkedin.com/company/core-sound-imaging/ (69 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Hospital & Health Care
  - **Company Size:** 55% Small-Business, 9% Mid-Market


  ### 19. [SystmOne](https://www.g2.com/products/systmone/reviews)
  SystmOne is a software solution. With modules for every healthcare setting from primary care to hospitals, social care and mental health, SystmOne provides clinicians and health professionals with a single shared Electronic Health Record (EHR) available in real time at the point of care.


  **Average Rating:** 3.7/5.0
  **Total Reviews:** 9

**User Satisfaction Scores:**

- **Alarms:** 5.8/10 (Category avg: 8.5/10)
- **Notifications:** 5.8/10 (Category avg: 8.9/10)
- **Correspondance Variety:** 7.5/10 (Category avg: 8.5/10)
- **Ease of Use:** 7.1/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [The Phoneix Partnership (TPP)](https://www.g2.com/sellers/the-phoneix-partnership-tpp)
- **Year Founded:** 1997
- **HQ Location:** Leeds, GB
- **Twitter:** @TPP_SystmOne (4,985 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/the-phoenix-partnership-tpp- (216 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Hospital & Health Care
  - **Company Size:** 44% Mid-Market, 33% Small-Business


  ### 20. [Medigram](https://www.g2.com/products/medigram/reviews)
  Medigram is a secure mobile communications platform that provides a secure group-based text messaging service for doctors and nurses.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 8

**User Satisfaction Scores:**

- **Alarms:** 7.8/10 (Category avg: 8.5/10)
- **Notifications:** 9.6/10 (Category avg: 8.9/10)
- **Correspondance Variety:** 9.2/10 (Category avg: 8.5/10)
- **Ease of Use:** 9.2/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [Medigram](https://www.g2.com/sellers/medigram)
- **Year Founded:** 2011
- **HQ Location:** Los Gatos, US
- **Twitter:** @medigram (263 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/medigram-inc- (19 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Mid-Market, 50% Small-Business


  ### 21. [Olio](https://www.g2.com/products/olio/reviews)
  Olio’s secure platform enables greater collaboration between acute and post-acute healthcare providers, so patients receive more coordinated care. The platform gives hospitals, physicians, and their teams clear and immediate insights into their patients’ conditions across the post-acute environment (skilled nursing facilities, home health agencies, and outpatient physical therapy) to improve clinical outcomes and lower costs.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 18

**User Satisfaction Scores:**

- **Alarms:** 6.7/10 (Category avg: 8.5/10)
- **Notifications:** 6.7/10 (Category avg: 8.9/10)
- **Correspondance Variety:** 6.7/10 (Category avg: 8.5/10)
- **Ease of Use:** 8.5/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [Olio](https://www.g2.com/sellers/olio)
- **Year Founded:** 2017
- **HQ Location:** Indianapolis, Indiana
- **Twitter:** @oliohealth (92 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/28134922 (93 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 61% Small-Business, 28% Mid-Market


  ### 22. [Netsmart CareConnect](https://www.g2.com/products/netsmart-careconnect/reviews)
  Netsmart CareConnect™ is an integration engine that connects healthcare organizations to other providers across care settings, including pharmacies and prescription drug registries, public health agencies, local health information exchanges (HIEs) and interoperability frameworks such as Carequality. CareConnect meets federal and state standards for health information exchange and supports consent management workflow to ensure the right data is shared at the right place at the right time.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 9

**User Satisfaction Scores:**

- **Alarms:** 7.8/10 (Category avg: 8.5/10)
- **Notifications:** 8.9/10 (Category avg: 8.9/10)
- **Correspondance Variety:** 7.8/10 (Category avg: 8.5/10)
- **Ease of Use:** 9.0/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [Netsmart](https://www.g2.com/sellers/netsmart-2fb67523-112f-41ce-bd3f-d4063c635f18)
- **Year Founded:** 1968
- **HQ Location:** Overland Park, KS
- **Twitter:** @netsmarttech (4,439 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/9223/ (2,634 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Hospital & Health Care
  - **Company Size:** 50% Mid-Market, 30% Enterprise


  ### 23. [Voalte One](https://www.g2.com/products/voalte-one/reviews)
  Voalte One combines VoIP calling, alert notification, and text messaging on an easy-to-use smartphone.


  **Average Rating:** 3.8/5.0
  **Total Reviews:** 5

**User Satisfaction Scores:**

- **Alarms:** 10.0/10 (Category avg: 8.5/10)
- **Notifications:** 6.7/10 (Category avg: 8.9/10)
- **Correspondance Variety:** 10.0/10 (Category avg: 8.5/10)
- **Ease of Use:** 8.3/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [Baxter](https://www.g2.com/sellers/baxter)
- **Year Founded:** 1931
- **HQ Location:** Deerfield, IL
- **Twitter:** @Voalte (1,887 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/baxter-healthcare/ (39,393 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 67% Enterprise, 33% Mid-Market


  ### 24. [CareCloud Breeze](https://www.g2.com/products/carecloud-carecloud-breeze/reviews)
  CareCloud Community is a suite of patient engagement and social tools that give you, your practice and your patients a secure way to communicate and collaborate with one another. Engage patients anywhere through a mobile patient portal to provide a better experience for them while reducing administrative hassle for your practice.


  **Average Rating:** 3.9/5.0
  **Total Reviews:** 4

**User Satisfaction Scores:**

- **Alarms:** 7.5/10 (Category avg: 8.5/10)
- **Notifications:** 7.5/10 (Category avg: 8.9/10)
- **Correspondance Variety:** 8.3/10 (Category avg: 8.5/10)
- **Ease of Use:** 8.3/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [CareCloud](https://www.g2.com/sellers/carecloud)
- **Year Founded:** 1999
- **HQ Location:** Somerset, NJ
- **Twitter:** @CareCloud (6,503 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/314704/ (1,501 employees on LinkedIn®)
- **Ownership:** NASDAQ: CCLD

**Reviewer Demographics:**
  - **Company Size:** 50% Enterprise, 50% Mid-Market


  ### 25. [Medsender](https://www.g2.com/products/medsender/reviews)
  HIPAA compliant AI fax automation with seamless EHR integration and automation. Medsender's AI medical assistant can automatically label each incoming fax and upload it to the corresponding patient's chart. Medsender was founded with the mission of fixing healthcare communication and automating care coordination so that you can focus on what matters most.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 6

**User Satisfaction Scores:**

- **Ease of Use:** 10.0/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [Medsender](https://www.g2.com/sellers/medsender)
- **HQ Location:** New York, US
- **Twitter:** @MEDSENDER
- **LinkedIn® Page:** https://www.linkedin.com/company/medsender/ (31 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Small-Business




## Parent Category

[Health Care Operations Software](https://www.g2.com/categories/health-care-operations)



## Related Categories

- [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging)



---

## Buyer Guide

### What You Should Know About Clinical Communication and Collaboration Software

### What is Clinical Communication and Collaboration Software?

Clinical communication and collaboration (CC&C) software are secure messaging solutions that unify multiple communication channels used by healthcare providers and clinicians. Traditionally, CC&C software provided HIPAA-compliant text and voice capabilities for healthcare teams to communicate in real time and safely discuss sensitive patient information. In recent years, these platforms have evolved their functionality to integrate with electronic medical records (EHR), clinical scheduling, and call systems to streamline care coordination, automate service delivery workflows, and improve hospital staff satisfaction and patient outcomes.

Within the desktop application and via smartphones, a patient’s care team can access patient records and history, manage alarm middleware, view on-call schedules, and submit lab and medication orders. For example, a clinician may need to order labs and X-rays for an emergency room patient. CC&C software’s interoperability with different systems allows this lab order to be placed via the application, and the clinician can receive real-time updates on the status of those labs. 

Without CC&C software, the clinician would have to place multiple phone calls and likely leave the patient for an extended period of time to physically interact with lab and radiology staff to interpret the results. Nursing staff can receive alerts from alarms or call buttons if the patient needs immediate assistance.

### What are the Common Features of Clinical Communication and Collaboration Software?

The following are some core features within CC&C software that can help clinical care teams reduce response times and deliver a consistently positive patient experience:

**Text messaging:** Real-time HIPAA-compliant texting allows providers and clinicians to collaborate on patient cases, send requests, and receive updates for information requests, lab and medication orders, and other time-sensitive tasks. This speeds up time on making diagnoses, determining outpatient referral needs, and transitioning patients to different staff when shifts end. Care team members can receive updates on a patient’s progress. Users can also attach video and image files to supplement these communications.

**Video conferencing:** Some CC&C platforms also support video calls, allowing users to communicate via their smartphone or a webcam if text messaging is not the ideal communication channel. This feature may also support situational telehealth needs depending on platform integrations.

**Alerts and notifications:** Care providers receive instant notifications for lab results, patient information requests, medication orders, admissions and discharges, and coding emergencies. At a broader level, hospital systems can send emergency alerts for active shooters, weather and natural disasters, power failures, and other critical events where mass notification is needed. 

**Reports and dashboards:** CC&C software captures data from various connected sources, allowing health systems to measure metrics around space utilization, patient outcomes, order volumes, average wait times for emergency rooms, and more. This can help refine clinical workflows and identify areas for improvement in patient experience.

**Communication logs:** Users can access historical message logs for additional context on specific patients if they were not initially part of the care team or are covering for a team member. Timestamps provide visibility into when messages are delivered and read. This feature also supports auditing processes for investigations and reporting.

**System interoperability:** CC&C software offers unified, seamless communication for healthcare organizations integrating with EHRs, scheduling systems, call center infrastructure, and alarm middleware. Clinicians can access critical patient information needed to make appropriate decisions, collaborate with staff in other departments, and ensure patients’ needs are met more quickly. These solutions can integrate with a variety of systems, depending on the vendor.

### What are the Benefits of Clinical Communication and Collaboration Software?

CC&C software offers diverse benefits for both care providers and patients.

**Improved care team collaboration:** Real-time messaging and alerts enable providers and clinicians to coordinate care more quickly and effectively. Instead of chasing down staff in a hospital building, users can access staff directories and schedules and identify the appropriate staff member to resolve questions and orders. This simplifies routing workflows to transfer patients or escalate issues, accessing time-sensitive lab results, and gathering insight from colleagues to make informed decisions. 

**Enhanced patient outcomes:** Patient experience is intrinsically linked to clinical communication and collaboration workflows. When providers and clinicians utilize CC&C software, they can dramatically reduce the time spent addressing a patient’s health needs. Patients don’t have to linger for hours in a hospital bed wondering when their doctor will return; their lab or imaging results can be processed faster, and their care team can administer care and prepare them for discharge. 

**Improved emergency preparation:** In emergencies where every second counts, CC&C software makes a huge difference. EMS staff can communicate with hospital staff to prepare for a critical patient, such as rallying nurses and surgeons to ensure all accommodations are ready before the patient arrives.

#### Software Related to Clinical Communication and Collaboration Software

Related solutions that can be used together with clinical communication and collaboration software include:

[HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging) **:** While HIPAA-compliant messaging is a standard component of CC&C software, some standalone solutions exist for healthcare organizations that only need a secure communication platform. These solutions usually focus more on enabling communication between providers and patients. If healthcare systems use a separate messaging tool for patient communication, then CC&C software will integrate with that solution to track patient data gathered from those messages.

[EHR software](https://www.g2.com/categories/ehr) **:** CC&C platforms now commonly integrate with EHRs to access critical patient information that providers and clinicians need for context. Medical history, insurance information, intake forms, and other documentation ensure the proper treatment is provided. Additionally, any new information generated during a patient care episode can then be entered into the EHR.

[Medical staff scheduling software](https://www.g2.com/categories/medical-staff-scheduling) **:** By integrating with scheduling systems, CC&C software allows users to access on-call schedules, identify appropriate staff for concerns or escalations, and assign staff to patients. Particularly in home health, caregivers rely on integration with scheduling to improve their clinical workflows and promote a better patient experience.

[Medical lab software](https://www.g2.com/categories/medical-lab) **:** Lab technicians and pathologists can receive orders from CC&C software in their lab system, which streamlines the delivery of results. Clinicians can also communicate more quickly with lab staff to interpret results and determine the best course of action.

### Challenges with Clinical Communication and Collaboration Software

CC&C software can come with its own set of challenges.

**Integration variance:** Modern CC&C software supports greater interoperability and integration than traditional solutions, but these integrations will vary depending on the vendor. If a healthcare organization has specific integration needs, this may limit the potential products they can consider purchasing. For example, billing and revenue cycle management integrations are not common but could be useful to help billing staff triage coding errors more quickly.

**Cybersecurity concerns:** The healthcare industry generates a lot of valuable data, making it a prime target for cyber attacks. Any solution that deals with sensitive patient information needs to ensure that messaging is secure and HIPAA compliant. While this is the standard for CC&C software, data breaches can and do occur. Healthcare organizations using this software need to ensure they have dedicated staff monitoring cybersecurity risks and maintaining compliance guidelines.

### How to Buy Clinical Communication and Collaboration Software

#### Requirements Gathering (RFI/RFP) for Clinical Communication and Collaboration Software

Whether an organization is just starting to explore clinical communication and collaboration software or is looking for a more appropriate solution for their needs, G2.com can help inform buyers of the market and assist them in selecting the best software product for their business.

Buyers should consider what is and isn’t working with their current system and use that information as a starting point. Some questions they might ask are: 

- Is the organization large enough to warrant a more complex solution?
- Which integrations are necessary, and which would be optional?
- What are the recurring frustrations voiced by patients?
- Which key performance metrics could a CC&C solution support?

Understanding the weaknesses in their current system eliminates any potential new products that won’t alleviate those concerns. Beyond that, required integration with specific EHR and scheduling systems may disqualify some products. Buyers should also understand the level of support each vendor offers with implementation.

#### Compare Clinical Communication and Collaboration Software Products

**Create a long list**

Creating a preliminary list of products that fit the buyer’s general needs is the first step to finding the perfect software solution. The next is narrowing down the list by selecting specific features that are must-haves for the buyer. This will likely depend on required integrations or greater alarm and alert functionality.

**Create a short list**

Making a short list of software products is an essential step in the buying process. While it may be daunting to filter through various products, users can get help by utilizing G2’s compare feature. This feature displays prospective products side by side so the buyer can easily determine which software ticks the right boxes. At this stage, buyers are likely evaluating potential products based on cost or ease of use.

**Conduct demos**

Once the buyer has refined their product list, they should conduct a demo to experience a product and its features in action. The buyer must prepare before the demo to ensure they get the most out of it. 

Some questions to keep in mind may include: 

- Does the product offer push notifications for greater visibility?
- Can the product natively handle scheduling, or does it need to integrate with a scheduling system?
- What kind of middleware and IoT connections does the software support?
- How does the product support patient safety workflows?
- What level of user permissions can be established for auditing and privacy purposes?
- Does the vendor offer custom integrations or have a roadmap for planned integrations?

Additionally, buyers should inquire about cost, integrations, vendor support, and any other concerns they have about the product. Adequate preparation makes it easier for buyers to compare products after completing the demos.

#### Selection of Clinical Communication and Collaboration Software

**Choose a selection team**

Since any staff member could conceivably use CC&C software in a healthcare system, the selection team should represent the interests of the clinical, administrative, and financial departments. IT and security staff should also be part of the conversation to ensure potential products meet compliance standards.

**Negotiation**

Once the selection team has narrowed down their software picks, it’s time to discuss customization options, pricing, and the type of support they need from the vendor. It’s always important to address pricing options, even when they are listed on a vendor’s website. Many software vendors provide discounts and custom pricing options based on what the buyer is looking to purchase.

**Final decision**

Before the final purchase, the team should enquire about a trial run and determine the next steps if the product doesn’t ultimately fit their needs. These steps give buyers more security and confidence when deciding. Buyers must also understand the level of post-purchase support their selected vendor will provide and whether implementation or training support will resolve any issues.