Best Clinical Communication and Collaboration Software

How Many Clinical Communication and Collaboration Software Products Does G2 Track?

Total Products under this Category: 89

Category Stats (Nov 2026)

  • Average Rating: 4.28/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Studycast (+0.44%) - Among all products in this category, Studycast recorded the largest rating increase compared to last month

Last updated: November 08, 2026

How Does G2 Rank Clinical Communication and Collaboration Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 2,600+ Authentic Reviews
  • 89+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Clinical Communication and Collaboration Software

G2 Grid® for Clinical Communication and Collaboration Software plotting products by satisfaction and market presence

Highlighted products: Everbridge 360 AI (Critical Event Management), Spruce Health, ModMed, Studycast, Celo, Voalte Messenger, TigerConnect Clinical Collaboration Platform, and Zenzap.

Underlying data: [Grid® JSON](https://www.g2.com/categories/clinical-communication-and-collaboration/grids.json?focus%5B%5D=everbridge-360-ai-critical-event-management&focus%5B%5D=spruce-health&focus%5B%5D=modmed&focus%5B%5D=studycast&focus%5B%5D=celo-health-celo&focus%5B%5D=voalte-messenger&focus%5B%5D=tigerconnect-clinical-collaboration-platform&focus%5B%5D=zenzap)

Everbridge 360 AI (Critical Event Management)

Every day, critical events impact people, productivity and revenue by causing production slowdowns, threatening life safety, delaying responses to time-sensitive issues, and much more. Organizations need to be prepared to deal with these events in a high velocity way with both speed and direction. Everbridge delivers a business resilience advantage with Everbridge 360 (Critical Event Management), protecting organizations from the impact of critical events. By combining purpose-built AI, decision-ready risk intelligence, and full lifecycle automation, only Everbridge helps organizations know earlier, respond faster, and improve continuously amidst the increasing frequency and volume of critical events. The leading organizations rely on Everbridge to keep their people safe and organizations running. - Secure, reliable & scalable platform trusted by 6,500+ customers - Send consistent and error-free messages quickly - Communicate and respond more quickly to disruptive events - Automate and tailor response activities to meet your needs Companies Trust Everbridge to Deliver High Availability, Scalability, Resiliency, and Security: 9 of the 10 Top U.S. Investment Banks 6 of the 10 Largest Global Automakers 4 of the 4 Largest Global Consulting Firms 8 of the 9 Largest Health Systems 8 of the 10 Largest U.S. Cities 47 of the 50 Busiest North American Airports

Average Rating: 4.5/5.0

Total Reviews: 367

How Do G2 Users Rate Everbridge 360 AI (Critical Event Management)?

  • Alarms: 8.9/10 (Category avg: 8.7/10)
  • Notifications: 8.1/10 (Category avg: 9.1/10)
  • Correspondance Variety: 8.3/10 (Category avg: 8.6/10)
  • Ease of Use: 8.8/10 (Category avg: 8.9/10)

Who Is the Company Behind Everbridge 360 AI (Critical Event Management)?

  • Seller: Everbridge
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Vienna, VA
  • LinkedIn® Page: www.linkedin.com
    1,617 employees on LinkedIn®
  • Phone: +1.888.366.4911

Who Uses This Product?

  • Who Uses This: Business Continuity Analyst
  • Top Industries: Financial Services, Information Technology and Services
  • Company Size: 39% Large, 30% Medium

What Do G2 Reviewers Say About Everbridge 360 AI (Critical Event Management)?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Everbridge 360, appreciating its user-friendly interface and efficient communication features.
  • Users value the real-time alerts and targeted notifications of Everbridge 360, enhancing visibility and response efficiency.
  • Users value the robust mapping and alerting features of Everbridge 360 for enhanced situational awareness and response.
  • Users value the efficient automated communication of Everbridge 360, ensuring timely alerts during critical events.
  • Users value the efficiency of notifications in Everbridge 360, enabling quick alerts and enhanced situational awareness.
Cons
  • Users find implementation limitations frustrating, with confusing features and a lack of essential integrations impacting usability.
  • Users find the inefficiency of Everbridge 360 frustrating, particularly during setup and fine-tuning alert features.
  • Users find the complexity of Everbridge 360 challenging, often requiring extensive training and ongoing support for effective use.
  • Users are frustrated by Everbridge 360's limited functionality, citing issues with reporting, integrations, and unreliable notifications.
  • Users face integration issues with Everbridge 360, leading to complications when connecting with other systems and modules.

What Are Recent G2 Reviews of Everbridge 360 AI (Critical Event Management)?

What Are G2 Users Discussing About Everbridge 360 AI (Critical Event Management)?

Spruce Health

Spruce Health is the leading platform for HIPAA-compliant healthcare communication. With Spruce, every patient call, text, voicemail, and fax lives in one place, and with powerful AI tools, intelligent automation and team collaboration, your practice stays responsive and communicates seamlessly as you grow. Spruce is trusted by more than 50,000 healthcare professionals who deserve a phone system designed just for them. One place. Every patient conversation. Built for compliant care. Learn more at sprucehealth.com.

Average Rating: 4.7/5.0

Total Reviews: 351

How Do G2 Users Rate Spruce Health?

  • Ease of Use: 9.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Spruce Health?

  • Seller: Spruce Health
  • Company Website:
  • Year Founded: 2013
  • HQ Location: San Diego, CA
  • LinkedIn® Page: www.linkedin.com
    60 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Therapist
  • Top Industries: Mental Health Care, Health, Wellness and Fitness
  • Company Size: 98% Small, 1% Medium

What Do G2 Reviewers Say About Spruce Health?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Spruce Health, noting its seamless setup and effective client communication tools.
  • Users value the efficiency of Spruce Health, enjoying seamless communication and quick customer support in their practice.
  • Users value the effective communication features of Spruce Health, enhancing interactions with clients and ensuring reliability.
  • Users rave about the superb customer support of Spruce Health, emphasizing quick responses and seamless assistance.
  • Users value the convenient and reliable communication provided by Spruce Health, enhancing patient interactions effectively.
Cons
  • Users express frustration over limited features requiring higher-tier subscriptions, making it costly for solo practitioners.
  • Users experience significant messaging issues with client account requirements, hindering effective communication and functionality.
  • Users express frustration over missing features like caller ID and separate sections for messages and faxes.
  • Users find Spruce Health expensive for essential features that are locked behind higher-priced plans, limiting accessibility.
  • Users report poor integration with other systems, resulting in challenges with client messaging and organizational workflows.

What Are Recent G2 Reviews of Spruce Health?

What Are G2 Users Discussing About Spruce Health?

ModMed

At ModMed®, we empower our customers with an integrated, AI-powered suite of software and services designed to support the clinical, operational, and financial aspects of their practice. Our on-staff physicians collaborate closely with our software engineers to develop intelligent, specialty-specific solutions for allergy, dermatology, gastroenterology, OBGYN, ophthalmology, orthopedics, otolaryngology, pain management, plastic surgery, podiatry, and urology practices—as well as ambulatory surgery centers for ophthalmology and gastroenterology. This physician-led approach allows us to embed deep medical domain expertise into our technology, helping address the specific challenges practices face across a wide range of specialties. Our flagship product EMA®, a cloud-based electronic health records system, adapts to each doctor’s style of practice, remembering preferences and automatically suggesting exam notes and suggested billing codes. When used on a tablet, EMA offers special touch and swipe gestures to rapidly build patient profiles, diagnoses, treatment programs and billing. EMA integrates seamlessly with our full range of products and services—including Practice Management, Revenue Cycle Management, Telehealth, Inventory Management, and patient engagement tools such as online payments and scheduling. Together, these solutions form an intelligent, all-in-one system that helps eliminate departmental silos, enhances team collaboration, and improves visibility across the entire practice. The Result With our AI-powered, cloud-based platform and mobile touch-screen capabilities, ModMed’s intuitive end-to-end system helps physicians save time on administrative tasks and focus more on what matters most—delivering better patient outcomes.

Average Rating: 4.5/5.0

Total Reviews: 447

How Do G2 Users Rate ModMed?

  • Alarms: 10.0/10 (Category avg: 8.7/10)
  • Notifications: 10.0/10 (Category avg: 9.1/10)
  • Ease of Use: 8.8/10 (Category avg: 8.9/10)

Who Is the Company Behind ModMed?

  • Seller: ModMed
  • Company Website:
  • Year Founded: 2010
  • HQ Location: Boca Raton, Florida
  • LinkedIn® Page: www.linkedin.com
    2,477 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Practice Manager, Office Manager
  • Top Industries: Medical Practice, Hospital & Health Care
  • Company Size: 44% Small, 35% Medium

What Do G2 Reviewers Say About ModMed?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of ModMed, making it intuitive for both experienced and new users alike.
  • Users highlight the efficiency of ModMed, praising its ability to streamline workflows and improve productivity significantly.
  • Users commend ModMed for its enhanced workflow efficiency, enabling swift documentation and seamless practice management integration.
  • Users praise ModMed for its innovative and user-friendly solutions that enhance productivity and streamline medical workflows.
  • Users highlight the impressive setup ease of ModMed, making transitions quick and smooth for healthcare practices.
Cons
  • Users feel the missing features in ModMed hinder effective communication and thorough insurance verification processes.
  • Users report poor customer support, citing unhelpful service, misleading sales, and inefficiencies in resolving issues.
  • Users find limited features in ModMed hinder efficiency, making tasks cumbersome and complicating the overall user experience.
  • Users report poor system functionality in ModMed, with slow analytics and inconvenient manual processes affecting efficiency.
  • Users often face difficult setup challenges with ModMed, compounded by limited training and complex workflows during implementation.

What Are Recent G2 Reviews of ModMed?

What Are G2 Users Discussing About ModMed?

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Studycast

Studycast is a comprehensive cloud-based PACS and imaging workflow solution that empowers providers to work smarter, faster, and more securely. Access diagnostic-quality images, document findings, and generate structured reports from anywhere, anytime. Studycast’s intuitive design streamlines your entire imaging and reporting workflow, helping healthcare organizations improve efficiency, reduce costs, and deliver faster patient care. Why Studycast? Unlike a traditional PACS, Studycast is built as a cloud-based solution. There are no complicated installations or costly hardware requirements, just secure, reliable access from any device with an internet connection. Studycast closes the loop from order entry to final results, unifying the entire imaging workflow inside a single, easy-to-use platform. Streamlining Your Workflow Studycast delivers a complete imaging and reporting workflow: worklists flow directly to imaging equipment, studies are securely transmitted to the cloud, and technologists can complete study type–specific worksheets before marking cases ready for physician review. Physicians are automatically notified that studies are ready for approval, reducing review time and streamlining internal communication. Physicians can log in from any location to view cine loops, compare synchronized images side by side, annotate diagrams, and make measurements. Reports can be signed digitally with just a single click and shared instantly. Advanced Reporting Features Choose from more than 120 study-specific worksheets designed to improve speed and consistency across specialties ranging from cardiology, obstetrics, nuclear medicine, point of care, and even veterinary. Auto-populated measurements, intuitive dropdowns, and interactive diagrams help reduce errors and save you time. Studycast Advisor™ automatically generates smart recommendations based on published clinical guidelines, supporting evidence-based care and helping to enhance reporting accuracy. Structured reports ensure clarity and consistency, while reducing turnaround times. Anytime, Anywhere Access Whether you’re at the clinic, working remotely, or on the go, Studycast adapts to your workflow. Physicians and technologists can log in from desktops, laptops, or mobile devices—always with secure access to diagnostic-quality images and reports. This flexibility means care continues without delay, no matter where your team is located. Collaboration & Secure Sharing Studycast strengthens collaboration across the care team and ensures results reach the right people, at the right time. Share results and images with patients and referring physicians easily through HIPAA- and PIPEDA-compliant portals. Data Security & Compliance Data protection is built into the Studycast platform. All studies are encrypted and stored across multiple secure sites, providing redundancy, reliability, and compliance with healthcare privacy standards. Automated archiving and retrieval keep data accessible and safeguarded for the long term. The Bottom Line Studycast is more than a PACS—it’s a complete imaging ecosystem. By combining acquisition, interpretation, reporting, sharing, and archiving into one unified platform, Studycast helps providers and practices save time, reduce costs, and improve the patient experience. Whether you’re in a hospital, private practice, or ASC/OBL, Studycast delivers flexibility, security, and scalability to modernize your imaging workflow and focus on what matters most: your patients.

Average Rating: 4.8/5.0

Total Reviews: 68

How Do G2 Users Rate Studycast?

  • Notifications: 10.0/10 (Category avg: 9.1/10)
  • Correspondance Variety: 10.0/10 (Category avg: 8.6/10)
  • Ease of Use: 9.6/10 (Category avg: 8.9/10)

Who Is the Company Behind Studycast?

  • Seller: Studycast
  • Company Website:
  • Year Founded: 2007
  • HQ Location: Raleigh, US
  • LinkedIn® Page: www.linkedin.com
    72 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospital & Health Care, Medical Practice
  • Company Size: 47% Small, 7% Medium

What Are Recent G2 Reviews of Studycast?

Celo

Celo is the secure collaboration platform designed for healthcare teams. With our HIPAA-compliant app, care teams can communicate easily and securely, improving patient care and operational efficiency. Whether on iOS, Android, or Web, Celo serves as your centralized hub for team collaboration. Key features include: - Secure Messaging: Encrypts messages to protect patient information. - Care Coordination: Facilitates streamlined communication among care team members. - Team Collaboration Tools: Enables file sharing, task assignment, and real-time updates. - Integration Capabilities: Integrates with existing healthcare systems for enhanced workflow. - Mobile Accessibility: Accessible anytime, anywhere via mobile devices. - Audit Trails: Maintains detailed logs for compliance and accountability. - Customizable Alerts: Notifies team members promptly of critical updates. - Celo AI Scribe: Turns patient conversations into clinical notes in seconds. Celo goes beyond standard communication tools by ensuring compliance with rigorous standards like HIPAA, HITECH ACT, GDPR, and more. With ISO27001 certified data centers and SOC2 certified Microsoft Azure Cloud infrastructure, Celo guarantees the highest levels of data security and regulatory compliance. Connect with your team better with Celo, where secure communication meets seamless collaboration.

Average Rating: 4.6/5.0

Total Reviews: 96

How Do G2 Users Rate Celo?

  • Alarms: 7.4/10 (Category avg: 8.7/10)
  • Notifications: 8.8/10 (Category avg: 9.1/10)
  • Correspondance Variety: 7.5/10 (Category avg: 8.6/10)
  • Ease of Use: 9.4/10 (Category avg: 8.9/10)

Who Is the Company Behind Celo?

  • Seller: Celo Health
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Seattle, US
  • LinkedIn® Page: www.linkedin.com
    53 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospital & Health Care, Health, Wellness and Fitness
  • Company Size: 51% Small, 35% Medium

What Do G2 Reviewers Say About Celo?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the user-friendly interface of Celo, enhancing navigation and overall ease of use.
  • Users value the secure and efficient communication capabilities of Celo for sharing vital medical information seamlessly.
  • Users appreciate the strong security and HIPAA compliance of Celo, ensuring safe patient communication in healthcare settings.
  • Users appreciate the intuitive chat communication in Celo, highlighting its ease, organization, and message search functionality.
  • Users value Celo for its HIPAA compliance, enabling safe communication of sensitive medical information across teams.
Cons
  • Users are frustrated by Celo's limited messaging features, such as no read receipts and lack of GIFs and emojis.
  • Users express frustration over messaging issues with Celo, citing difficulties in marking messages as read and lack of reactions.
  • Users report notification issues with Celo, experiencing disruptions and persistent alerts even after reading messages.
  • Users struggle with the poor search functionality, finding it challenging to locate old messages efficiently.
  • Users experience communication delays that hinder timely patient care and response from healthcare providers.

What Are Recent G2 Reviews of Celo?

Voalte Messenger

Voalte Messenger is a web-based client that gives Unit Secretaries, Pharmacists, Radiologists and others the power to exchange secure text messages with Voalte users from a desktop, laptop or workstation on wheels.

Average Rating: 4.3/5.0

Total Reviews: 10

How Do G2 Users Rate Voalte Messenger?

  • Alarms: 8.0/10 (Category avg: 8.7/10)
  • Notifications: 8.9/10 (Category avg: 9.1/10)
  • Correspondance Variety: 8.3/10 (Category avg: 8.6/10)
  • Ease of Use: 9.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Voalte Messenger?

  • Seller: Baxter
  • Year Founded: 1931
  • HQ Location: Deerfield, IL
  • LinkedIn® Page: www.linkedin.com
    39,271 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospital & Health Care
  • Company Size: 70% Large, 20% Small

What Are Recent G2 Reviews of Voalte Messenger?

What Are G2 Users Discussing About Voalte Messenger?

TigerConnect Clinical Collaboration Platform

TigerConnect is the secure, unified communication and workflow platform helping healthcare organizations deliver faster, higher quality care. 7,000+ acute, post-acute, and ambulatory care facilities rely on our user-friendly, cloud-based, HIPAA-compliant, and HITRUST-certified solution with 99.995% uptime to improve workflow efficiency, patient outcomes, and provider satisfaction. With the ability to integrate across your existing systems and a diverse product suite that includes role-based messaging, voice and video calling, patient engagement, on-call scheduling, and alarm management, you can achieve greater workflow efficiency across a variety of care settings – ED, inpatient, OR, post-acute, and more – by ensuring the right information gets to the right people at the right time. Since 2010, TigerConnect’s commitment to client success is reflected in our experienced clinical, implementation, and customer support teams that work directly with clients at every stage to drive adoption, improve outcomes, and achieve the highest possible ROI. To learn more, please visit us at www.tigerconnect.com. *Individual products were formerly known as TigerText Essentials and TigerFlow*

Average Rating: 4.5/5.0

Total Reviews: 195

How Do G2 Users Rate TigerConnect Clinical Collaboration Platform?

  • Alarms: 9.0/10 (Category avg: 8.7/10)
  • Notifications: 9.2/10 (Category avg: 9.1/10)
  • Correspondance Variety: 8.6/10 (Category avg: 8.6/10)
  • Ease of Use: 9.3/10 (Category avg: 8.9/10)

Who Is the Company Behind TigerConnect Clinical Collaboration Platform?

Who Uses This Product?

  • Top Industries: Hospital & Health Care, Medical Practice
  • Company Size: 37% Medium, 33% Large

What Do G2 Reviewers Say About TigerConnect Clinical Collaboration Platform?

AI-generated summary from verified user reviews

Pros
  • Users find TigerConnect's ease of use essential for productivity and seamless collaboration across multiple devices.
  • Users appreciate the seamless accessibility of TigerConnect across various platforms, ensuring effective collaboration in healthcare settings.
  • Users value the ease of IM with TigerConnect, resulting in increased staff productivity and user-friendliness.
  • Users appreciate the efficiency of TigerConnect, ensuring seamless, secure collaboration across devices and minimal downtime.
  • Users value the HIPAA compliant security of TigerConnect, enhancing their collaboration and peace of mind in clinical settings.
Cons
  • Users note the missing features of videoconferencing and patient communication hinder effective family engagement.

What Are Recent G2 Reviews of TigerConnect Clinical Collaboration Platform?

What Are G2 Users Discussing About TigerConnect Clinical Collaboration Platform?

Zenzap

Create your own AI agents in one click to automate custom workflows across your tools, with no technical skills needed, so you spend less time on busywork and more time on the work that matters. Connect your tools, then talk to them like you talk to your team. Describe any task or process in your own words to build a custom workflow. Start on your own, then invite your team to work with the same AI agents in a group chat. The familiar, secure interface is as easy as texting, so everyone can get started instantly. Your AI agents learn from your conversations and connected tools, adapting to how you work. Organize these chats around your workflows, with dedicated conversations for topics, projects, or locations. Any message can become a task or checklist, so you can assign work to an AI agent or colleague, track progress, and see what's outstanding. Messages, files, voice and video calls all live in the same place, with recordings and searchable transcriptions so you can find what you need and catch up on conversations you missed. Company data belongs to the business rather than the individual, so chat history, files, and contacts stay off employees' personal devices and under the company's control. Admins can add or remove access in a single click, so business data does not leave when an employee does. Zenzap is GDPR, SOC 2, and ISO 27001 compliant, plus HIPAA compliant with a signed BAA for healthcare teams. Key features and value propositions include: - AI Agents: Create AI agents in one click, customized for the way you actually work. Connect your tools and collaborate with the same AI agents as your team, with no technical expertise needed. - Automated Workflows: Create custom workflows for any task or process across your tools, in your own words. Your AI agents put them into action, giving you and your team hours back. - Full Admin Control & Compliance: Add or remove access in one click. Control who can create chats, use AI agents, and see information, and what AI agents can do. - Structured Communication: Dedicated chats organized around your workflows bring your team, AI agents, and ongoing work together, so information stays easy to find. - Business-Owned Data: Chat history, files, and contacts belong to the company and stay off personal devices, with everything stored securely in the cloud. - Efficiency Tools: Voice and video calls with recordings and searchable transcriptions, plus to-dos and checklists that turn any message into tracked, assigned work.

Average Rating: 4.5/5.0

Total Reviews: 89

How Do G2 Users Rate Zenzap?

  • Ease of Use: 8.9/10 (Category avg: 8.9/10)

Who Is the Company Behind Zenzap?

  • Seller: Zenzap
  • Company Website:
  • Year Founded: 2022
  • HQ Location: Tel Aviv
  • LinkedIn® Page: www.linkedin.com
    61 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Director, Owner
  • Top Industries: Health, Wellness and Fitness, Computer Software
  • Company Size: 90% Small, 10% Medium

What Do G2 Reviewers Say About Zenzap?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Zenzap, appreciating its clean interface and efficient communication management.
  • Users appreciate the comprehensive features of Zenzap, enhancing team efficiency and communication across departments.
  • Users commend Zenzap for its excellent communication features, enhancing team interaction and support effortlessly.
  • Users appreciate the clean design and intuitive interface of Zenzap, enhancing collaboration and task organization.
  • Users value the clean and simple interface of Zenzap, enhancing focus and communication for all employees.
Cons
  • Users are missing essential features like message deletion, text formatting, and search functionality in Zenzap.
  • Users express concerns about organizational issues, noting unresponsive support and inconsistent notifications affecting their experience.
  • Users face connectivity issues, including onboarding challenges and service interruptions, impacting the overall experience with Zenzap.
  • Users find the cluttered interface and noisy notification system detract from Zenzap's overall usability and experience.
  • Users find Zenzap's interface not intuitive, leading to frustrations in navigation and accessing essential features.

What Are Recent G2 Reviews of Zenzap?

Buzz Medical Messenger

Buzz® from Skyscape® is the ultimate all in one HIPAA-compliant texting and clinical collaboration telehealth platform for healthcare stakeholders, administrators, and providers. Buzz streamlines patient care and coordination, delivers cost savings, enhances staff satisfaction, and has been shown in case studies to bolster Medicare Star Ratings. Buzz offers the simplicity of instant messaging to harness the familiarity of the everyday texting (SMS or iMessage) to get HIPAA-compliant texting combined with powerful features like document sharing, e-signatures, tele-health and AI integration with Skyscape's trusted clinical library for effective collaboration. The result is a fully customizable, HIPAA-secure platform that makes care coordination and patient communication effortless and secure. Healthcare providers can use Buzz on mobile devices or web browsers interchangeably. ** Proof Points - Enhanced Patient Satisfaction & Business Outcomes Buzz streamlines administrative tasks, allowing for greater patient volume without increased administrative strain. Patient onboarding becomes seamless, involving simple steps like creating group texts for efficient communication across multiple providers. A testament to Buzz's impact? One home healthcare provider expanded their patient base by 33%, with only a 10% staffing increase in one year. In multiple case studies, the healthcare agency increased the Medicare CMS Star rating - in one case from 2.5 to 5! These ratings reflect heavily on quality of care and patient satisfaction. Buzz enhances both with open lines of communication and real-time case management. With features like BuzzLink, care teams can connect with their patients via secure messages or video or phone calls securely backed by Buzz servers. ** Streamlined Paperwork for Staff Buzz incorporates the document workflow, including the annotation and digital signatures, to enable working with Adobe PDF or Microsoft Office documents without leaving the platform. Powerful Group management, referral management, and the real-time coordination of staff members reduce hassles and improve the organization's efficiency. Innovative integration of telephony, video calls, bulk messaging, fax, and email routing to groups and patient communication makes the platform appealing to all staff within an organization. ** Integrated Communication Channels In addition to providing intuitive 1:1 and Group channels of communication to share messages, reports, documents, X-rays, audio, videos, and more, Buzz is unique in aggregating all traditional forms of communication like fax, telephony with virtual bi-directional phone and caller ID capability, live video for telehealth, emails, and SMS to offer a unique all-in-one platform. All the information is readily available on the Buzz Platform for instant access. ** Perfect EHR Companion Buzz also provides easy, effective bi-directional integration with EHRs (EMRs) such as PointClickCare, Epic, Homecare Homebase, AdvancedMD, and many more. It presents information about patients in a conversational style, making access to vital patient data—medications, progress notes, allergies, immunizations, directives, etc.—a one-touch process. Conversations between providers and families can be seamlessly integrated as notes in the patient record. Buzz doesn't just make healthcare more efficient; it redefines it. With Buzz, your organization can manage additional patients cost-effectively while improving communication among staff and customers. For more information or to access this transformative software, visit https://buzz.skyscape.com. Explore the future of healthcare with Buzz.

Average Rating: 4.9/5.0

Total Reviews: 93

How Do G2 Users Rate Buzz Medical Messenger?

  • Alarms: 9.6/10 (Category avg: 8.7/10)
  • Notifications: 9.9/10 (Category avg: 9.1/10)
  • Correspondance Variety: 9.8/10 (Category avg: 8.6/10)
  • Ease of Use: 9.5/10 (Category avg: 8.9/10)

Who Is the Company Behind Buzz Medical Messenger?

  • Seller: Skyscape®
  • Company Website:
  • Year Founded: 1993
  • HQ Location: Marlborough, MASSACHUSETTS
  • LinkedIn® Page: www.linkedin.com
    124 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospital & Health Care, Medical Practice
  • Company Size: 64% Small, 27% Medium

What Do G2 Reviewers Say About Buzz Medical Messenger?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the variety of communication options within Buzz Medical Messenger, enhancing collaboration and patient care.
  • Users highlight the comprehensive features of Buzz Medical Messenger, enhancing productivity through intuitive design and smart shortcuts.
  • Users value the HIPAA compliance of Buzz Medical Messenger, ensuring secure communication and data sharing in healthcare settings.
  • Users value the secure communication features of Buzz Medical Messenger, enhancing collaboration and safety in their interactions.
  • Users appreciate the collaborative features of Buzz Medical Messenger, enabling seamless communication and secure teamwork in healthcare.
Cons
  • Users find the limited features of Buzz Medical Messenger restrict functionality, especially on mobile compared to desktop.
  • Users find the Buzz Medical Messenger to be not user-friendly, citing issues with unread/flagging threads and small fonts.
  • Users find the limited messaging features of Buzz Medical Messenger frustrating, especially lacking options like flagging on mobile.
  • Users experience notification issues with Buzz Medical Messenger, affecting thread management and app functionality.
  • Users report poor usability due to small fonts and misoptimized fields on mobile screens.

What Are Recent G2 Reviews of Buzz Medical Messenger?

Verizon Healthcare IT Solutions

Verizon Universal Identity Services provide a SaaS-based identity ecosystem for healthcare professionals with high-assurance medical identity credentials.

Average Rating: 3.1/5.0

Total Reviews: 12

How Do G2 Users Rate Verizon Healthcare IT Solutions?

  • Ease of Use: 7.6/10 (Category avg: 8.9/10)

Who Is the Company Behind Verizon Healthcare IT Solutions?

  • Seller: Verizon
  • Year Founded: 1983
  • HQ Location: Basking RIdge, NJ
  • LinkedIn® Page: www.linkedin.com
    101,991 employees on LinkedIn®
  • Ownership: NYSE:VZ
  • Total Revenue (USD mm): $128,292

Who Uses This Product?

  • Company Size: 50% Small, 33% Large

What Are Recent G2 Reviews of Verizon Healthcare IT Solutions?

What Are G2 Users Discussing About Verizon Healthcare IT Solutions?

symplr Clinical Communications

Empowering Clinicians with Seamless Communication Founded by clinicians for clinicians, symplr Clinical Communications (formerly Halo Health) is designed for the unique role-based nature of healthcare collaboration – multiple specialized roles and constant rotation in and out of those roles. Tailored for health systems, ambulatory care, and long-term post-acute care organizations, this cloud-based solution combines HIPAA-compliant texting, role-based messaging, on-call scheduling, VoIP calling, critical alerts, and care team coordination—all in one easy-to-use platform. Streamlined Workflows for Better Patient Outcomes A single, unified mobile platform for all messaging, calls, critical results, alerts and on-call schedules increases clinician efficiency • Reduce alert and information fatigue through instant routing of critical information • Improve critical care team mobilization for STEMI, Code Blue, Stroke, and Sepsis • Eliminate wasted time nurses spend on non-clinical activities • Improve admission/discharge processes to increase patient throughput • Ensure a consistent patient and clinician experience across sites • Improve coordination of patient care teams • Eliminate interruptions to off-duty physicians symplr Clinical Communications bridges the gap between secure messaging and efficient workflows, ensuring time-sensitive information gets to the right person or team, exactly when it’s needed. By enhancing clinical collaboration and simplifying communication, the app empowers care teams to focus on what matters most: delivering exceptional patient care. Key Features for Smarter Clinical Communication: • Secure Messaging: HIPAA-compliant texting, emailing, and messaging to protect patient data. • VoIP Integration: Built-in voice capabilities for seamless communication. • Group Collaboration: Simplifies teamwork across departments and locations. • Cross-Department Communication: Enables care teams to stay connected across units. • Critical Alerts and Notifications: Delivers urgent information to the right person instantly. Comprehensive Platform Capabilities: • EMR/EHR Integration: Works with existing healthcare systems to streamline workflows. • On-Call Scheduling Integration: Ensures providers are accessible when needed. • Downtime Resilience: Maintains communication functionality during outages. • Enhanced Security: Built to meet the most rigorous HIPAA compliance standards. • Workflow Enhancement: Drives clinical efficiency with streamlined processes. Operational Excellence to Enhance Outcomes: • Analytics and Reporting: Delivers insights into communication patterns to optimize performance. • Messaging Security: Protects sensitive information with advanced encryption and compliance. • Correspondence Variety: Supports diverse communication methods tailored to healthcare needs.

Average Rating: 4.5/5.0

Total Reviews: 145

How Do G2 Users Rate symplr Clinical Communications?

  • Alarms: 8.6/10 (Category avg: 8.7/10)
  • Notifications: 8.9/10 (Category avg: 9.1/10)
  • Correspondance Variety: 8.9/10 (Category avg: 8.6/10)
  • Ease of Use: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind symplr Clinical Communications?

  • Seller: symplr
  • Company Website:
  • Year Founded: 2006
  • HQ Location: Houston, Texas
  • LinkedIn® Page: www.linkedin.com
    1,921 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Physician
  • Top Industries: Hospital & Health Care, Medical Practice
  • Company Size: 49% Large, 36% Medium

What Do G2 Reviewers Say About symplr Clinical Communications?

AI-generated summary from verified user reviews

Pros
  • Users value the efficiency in communication offered by symplr Clinical Communications, significantly enhancing staff coordination and care.
  • Users highlight the efficient communication improved by symplr Clinical Communications, significantly enhancing coordination of care.
Cons
  • Users find the inconvenience of constant accessibility burdensome, affecting work-life balance for some staff.

What Are Recent G2 Reviews of symplr Clinical Communications?

What Are G2 Users Discussing About symplr Clinical Communications?

OnPage

OnPage offers a broad range of solutions, including Clinical Communication and Collaboration, On-Call Management, IT alerting, and Call Routing automation. The platform enables organizations to instantly deliver urgent notifications to the right on-call team through persistent, high-priority alerts that can override mute settings. With built-in on-call scheduling and escalation management, advanced routing such as round-robin alert distribution, secure messaging with high-priority alerting (paging), role-based and group messaging, incident reporting, mass notification, 200+ integrations, and real-time reporting capabilities, OnPage helps teams respond faster to critical IT, healthcare, and other business incidents with accountability and assurance. Incident responders across healthcare, IT, facilities, and other sectors are empowered to significantly improve their response times with an advanced, secure critical communication and collaboration platform. By unifying automation, secure messaging, alerting, collaboration, mass messaging, and real-time analytical insights, OnPage’s purpose-built platform supports complex workflows with unmatched precision and ensures that urgent notifications are never missed. For healthcare organizations, OnPage offers an all-encompassing, HIPAA-compliant clinical communication and collaboration platform designed to accelerate response times, improve coordination, promote interoperability, enhance patient outcomes, improve situational awareness, and reduce risks. For IT and incident response teams across different industries, OnPage provides an automated incident alerting and on-call management platform, streamlining incident response by delivering persistent, real-time alerts to the right on-call engineers, reducing mean time to resolution, boosting operational efficiency, and enabling mass notifications to keep the larger ecosystem informed during critical events. OnPage's solutions are widely adopted across various industries, including healthcare, IT and managed services, manufacturing, facilities, and field services. Founded in 2011, OnPage is certified as a Women’s Business Enterprise (WBE) by the Center for Women & Enterprise, a regional partner of the Women’s Business Enterprise National Council, and actively champions women-owned businesses to drive impactful change. To learn more and try OnPage for free, visit www.onpage.com.

Average Rating: 4.3/5.0

Total Reviews: 312

How Do G2 Users Rate OnPage?

  • Alarms: 8.4/10 (Category avg: 8.7/10)
  • Notifications: 8.4/10 (Category avg: 9.1/10)
  • Correspondance Variety: 7.6/10 (Category avg: 8.6/10)
  • Ease of Use: 8.6/10 (Category avg: 8.9/10)

Who Is the Company Behind OnPage?

  • Seller: OnPage
  • Company Website:
  • Year Founded: 1997
  • HQ Location: Waltham, MA
  • LinkedIn® Page: www.linkedin.com
    35 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Physician, Owner
  • Top Industries: Hospital & Health Care, Information Technology and Services
  • Company Size: 53% Small, 29% Medium

What Do G2 Reviewers Say About OnPage?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of OnPage, appreciating its straightforward setup and intuitive navigation for efficient communication.
  • Users appreciate the notification system of OnPage, which ensures timely alerts and keeps them organized effortlessly.
  • Users value the easy setup of OnPage, allowing for quick installation and intuitive navigation for efficient communication.
  • Users find OnPage to be extremely reliable, ensuring critical alerts are delivered promptly even in challenging conditions.
  • Users find the initial setup easy, allowing seamless integration into their workflow and enhancing communication efficiency.
Cons
  • Users face challenges with notification issues, especially with unable to modify alert tones for non-urgent notifications.
  • Users are frustrated by the loud and intrusive notification sounds of OnPage, making it difficult to silence alerts during meetings.
  • Users frequently face call issues with OnPage, including persistent alerts and inconvenient message handling that hinder usability.
  • Users find the user interface not user-friendly, suggesting improvements for easier navigation and clarity in scheduling.
  • Users experience frustrating delays in receiving login codes, impacting their access and overall efficiency with OnPage.

What Are Recent G2 Reviews of OnPage?

What Are G2 Users Discussing About OnPage?

Vocera Platform

The Vocera Platform provides an infrastructure that connects all the people and information needed to deliver patient care. The platform enables agile communications between staff, systems and data when and how they’re needed. And it brings together voice communication, secure messaging, and alarm notifications in a flexible and dynamic way.

Average Rating: 4.3/5.0

Total Reviews: 13

How Do G2 Users Rate Vocera Platform?

  • Alarms: 9.2/10 (Category avg: 8.7/10)
  • Notifications: 9.7/10 (Category avg: 9.1/10)
  • Correspondance Variety: 9.7/10 (Category avg: 8.6/10)
  • Ease of Use: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind Vocera Platform?

Who Uses This Product?

  • Top Industries: Hospital & Health Care
  • Company Size: 64% Large, 36% Medium

What Are Recent G2 Reviews of Vocera Platform?

Meditech Expanse

The healthcare industry is undergoing dramatic changes, requiring a new generation of information technology to help you get ahead. That’s why MEDITECH developed Expanse, the first full-scale, web-based EHR for the post-Meaningful Use era. Expanse takes full advantage of web technology to deliver the mobility, usability, and efficiency your providers need, with tools designed for tablets, smartphones, and handheld devices. It will expand your view of what an EHR can be.

Average Rating: 3.1/5.0

Total Reviews: 116

How Do G2 Users Rate Meditech Expanse?

  • Ease of Use: 6.7/10 (Category avg: 8.9/10)

Who Is the Company Behind Meditech Expanse?

  • Seller: MEDITECH
  • Year Founded: 1969
  • HQ Location: Canton, Massachusetts
  • LinkedIn® Page: www.linkedin.com
    3,698 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Registered Nurse
  • Top Industries: Hospital & Health Care, Medical Practice
  • Company Size: 57% Large, 40% Medium

What Are Recent G2 Reviews of Meditech Expanse?

What Are G2 Users Discussing About Meditech Expanse?

Trillian

Trillian is a powerful business and clinical communication platform used by companies and healthcare systems of all sizes. Whether you're a business still relying on texting or a healthcare organization that needs HIPAA-compliant secure messaging, Trillian's modern and secure business instant messaging will help modernize employee communication without compromising on security or control. Chat privately or in group chats, share files and images, and leverage status and presence features so co-workers know when you're available. Trillian offers native desktop clients on Windows, Mac, and Linux, and offers mobile clients on iOS and Android so that everyone stays connected even when on-the-go.

Average Rating: 4.4/5.0

Total Reviews: 124

How Do G2 Users Rate Trillian?

  • Alarms: 6.7/10 (Category avg: 8.7/10)
  • Notifications: 8.1/10 (Category avg: 9.1/10)
  • Correspondance Variety: 6.7/10 (Category avg: 8.6/10)
  • Ease of Use: 9.1/10 (Category avg: 8.9/10)

Who Is the Company Behind Trillian?

  • Seller: Cerulean Studios
  • Company Website:
  • Year Founded: 1998
  • HQ Location: Brookfield, CT
  • LinkedIn® Page: www.linkedin.com
    4 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 50% Small, 43% Medium

What Do G2 Reviewers Say About Trillian?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Trillian, enjoying its user-friendly design across multiple devices.
  • Users value the reliable communication offered by Trillian, appreciating its ease of use for messaging and teamwork.
  • Users value the exceptional security and privacy measures in Trillian, ensuring safe and reliable communication.
  • Users enjoy the easy communication features of Trillian, finding it fast and efficient for messaging.
  • Users praise Trillian for its consistent reliability, ensuring seamless communication across multiple devices without downtime.
Cons
  • Users criticize Trillian for its limited features, finding it outdated and less suitable for complex communication needs.
  • Users find Trillian not user-friendly, noting its outdated interface and confusing features for contact management.
  • Users find the limited feature set of Trillian less suitable for complex communication needs and expression.
  • Users find Trillian's difficult setup and outdated interface frustrating when trying to add contacts and interact.
  • Users report integration issues with Trillian, causing delays and complicating the overall user experience.

What Are Recent G2 Reviews of Trillian?

What Are G2 Users Discussing About Trillian?

Emma Stein
ES
Researched and written by Emma Stein
Updated October 3, 2024

Clinical Communication and Collaboration Topics

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Learn More About Clinical Communication and Collaboration Software

What is Clinical Communication and Collaboration Software?

Clinical communication and collaboration (CC&C) software are secure messaging solutions that unify multiple communication channels used by healthcare providers and clinicians. Traditionally, CC&C software provided HIPAA-compliant text and voice capabilities for healthcare teams to communicate in real time and safely discuss sensitive patient information. In recent years, these platforms have evolved their functionality to integrate with electronic medical records (EHR), clinical scheduling, and call systems to streamline care coordination, automate service delivery workflows, and improve hospital staff satisfaction and patient outcomes.

Within the desktop application and via smartphones, a patient’s care team can access patient records and history, manage alarm middleware, view on-call schedules, and submit lab and medication orders. For example, a clinician may need to order labs and X-rays for an emergency room patient. CC&C software’s interoperability with different systems allows this lab order to be placed via the application, and the clinician can receive real-time updates on the status of those labs. 

Without CC&C software, the clinician would have to place multiple phone calls and likely leave the patient for an extended period of time to physically interact with lab and radiology staff to interpret the results. Nursing staff can receive alerts from alarms or call buttons if the patient needs immediate assistance.

What are the Common Features of Clinical Communication and Collaboration Software?

The following are some core features within CC&C software that can help clinical care teams reduce response times and deliver a consistently positive patient experience:

Text messaging: Real-time HIPAA-compliant texting allows providers and clinicians to collaborate on patient cases, send requests, and receive updates for information requests, lab and medication orders, and other time-sensitive tasks. This speeds up time on making diagnoses, determining outpatient referral needs, and transitioning patients to different staff when shifts end. Care team members can receive updates on a patient’s progress. Users can also attach video and image files to supplement these communications.

Video conferencing: Some CC&C platforms also support video calls, allowing users to communicate via their smartphone or a webcam if text messaging is not the ideal communication channel. This feature may also support situational telehealth needs depending on platform integrations.

Alerts and notifications: Care providers receive instant notifications for lab results, patient information requests, medication orders, admissions and discharges, and coding emergencies. At a broader level, hospital systems can send emergency alerts for active shooters, weather and natural disasters, power failures, and other critical events where mass notification is needed. 

Reports and dashboards: CC&C software captures data from various connected sources, allowing health systems to measure metrics around space utilization, patient outcomes, order volumes, average wait times for emergency rooms, and more. This can help refine clinical workflows and identify areas for improvement in patient experience.

Communication logs: Users can access historical message logs for additional context on specific patients if they were not initially part of the care team or are covering for a team member. Timestamps provide visibility into when messages are delivered and read. This feature also supports auditing processes for investigations and reporting.

System interoperability: CC&C software offers unified, seamless communication for healthcare organizations integrating with EHRs, scheduling systems, call center infrastructure, and alarm middleware. Clinicians can access critical patient information needed to make appropriate decisions, collaborate with staff in other departments, and ensure patients’ needs are met more quickly. These solutions can integrate with a variety of systems, depending on the vendor.

What are the Benefits of Clinical Communication and Collaboration Software?

CC&C software offers diverse benefits for both care providers and patients.

Improved care team collaboration: Real-time messaging and alerts enable providers and clinicians to coordinate care more quickly and effectively. Instead of chasing down staff in a hospital building, users can access staff directories and schedules and identify the appropriate staff member to resolve questions and orders. This simplifies routing workflows to transfer patients or escalate issues, accessing time-sensitive lab results, and gathering insight from colleagues to make informed decisions. 

Enhanced patient outcomes: Patient experience is intrinsically linked to clinical communication and collaboration workflows. When providers and clinicians utilize CC&C software, they can dramatically reduce the time spent addressing a patient’s health needs. Patients don’t have to linger for hours in a hospital bed wondering when their doctor will return; their lab or imaging results can be processed faster, and their care team can administer care and prepare them for discharge. 

Improved emergency preparation: In emergencies where every second counts, CC&C software makes a huge difference. EMS staff can communicate with hospital staff to prepare for a critical patient, such as rallying nurses and surgeons to ensure all accommodations are ready before the patient arrives.

Software Related to Clinical Communication and Collaboration Software

Related solutions that can be used together with clinical communication and collaboration software include:

HIPAA compliant messaging software: While HIPAA-compliant messaging is a standard component of CC&C software, some standalone solutions exist for healthcare organizations that only need a secure communication platform. These solutions usually focus more on enabling communication between providers and patients. If healthcare systems use a separate messaging tool for patient communication, then CC&C software will integrate with that solution to track patient data gathered from those messages.

EHR software: CC&C platforms now commonly integrate with EHRs to access critical patient information that providers and clinicians need for context. Medical history, insurance information, intake forms, and other documentation ensure the proper treatment is provided. Additionally, any new information generated during a patient care episode can then be entered into the EHR.

Medical staff scheduling software: By integrating with scheduling systems, CC&C software allows users to access on-call schedules, identify appropriate staff for concerns or escalations, and assign staff to patients. Particularly in home health, caregivers rely on integration with scheduling to improve their clinical workflows and promote a better patient experience.

Medical lab software: Lab technicians and pathologists can receive orders from CC&C software in their lab system, which streamlines the delivery of results. Clinicians can also communicate more quickly with lab staff to interpret results and determine the best course of action.

Challenges with Clinical Communication and Collaboration Software

CC&C software can come with its own set of challenges.

Integration variance: Modern CC&C software supports greater interoperability and integration than traditional solutions, but these integrations will vary depending on the vendor. If a healthcare organization has specific integration needs, this may limit the potential products they can consider purchasing. For example, billing and revenue cycle management integrations are not common but could be useful to help billing staff triage coding errors more quickly.

Cybersecurity concerns: The healthcare industry generates a lot of valuable data, making it a prime target for cyber attacks. Any solution that deals with sensitive patient information needs to ensure that messaging is secure and HIPAA compliant. While this is the standard for CC&C software, data breaches can and do occur. Healthcare organizations using this software need to ensure they have dedicated staff monitoring cybersecurity risks and maintaining compliance guidelines.

How to Buy Clinical Communication and Collaboration Software

Requirements Gathering (RFI/RFP) for Clinical Communication and Collaboration Software

Whether an organization is just starting to explore clinical communication and collaboration software or is looking for a more appropriate solution for their needs, G2.com can help inform buyers of the market and assist them in selecting the best software product for their business.

Buyers should consider what is and isn’t working with their current system and use that information as a starting point. Some questions they might ask are: 

  • Is the organization large enough to warrant a more complex solution?
  • Which integrations are necessary, and which would be optional?
  • What are the recurring frustrations voiced by patients?
  • Which key performance metrics could a CC&C solution support?

Understanding the weaknesses in their current system eliminates any potential new products that won’t alleviate those concerns. Beyond that, required integration with specific EHR and scheduling systems may disqualify some products. Buyers should also understand the level of support each vendor offers with implementation.

Compare Clinical Communication and Collaboration Software Products

Create a long list

Creating a preliminary list of products that fit the buyer’s general needs is the first step to finding the perfect software solution. The next is narrowing down the list by selecting specific features that are must-haves for the buyer. This will likely depend on required integrations or greater alarm and alert functionality.

Create a short list

Making a short list of software products is an essential step in the buying process. While it may be daunting to filter through various products, users can get help by utilizing G2’s compare feature. This feature displays prospective products side by side so the buyer can easily determine which software ticks the right boxes. At this stage, buyers are likely evaluating potential products based on cost or ease of use.

Conduct demos

Once the buyer has refined their product list, they should conduct a demo to experience a product and its features in action. The buyer must prepare before the demo to ensure they get the most out of it. 

Some questions to keep in mind may include: 

  • Does the product offer push notifications for greater visibility?
  • Can the product natively handle scheduling, or does it need to integrate with a scheduling system?
  • What kind of middleware and IoT connections does the software support?
  • How does the product support patient safety workflows?
  • What level of user permissions can be established for auditing and privacy purposes?
  • Does the vendor offer custom integrations or have a roadmap for planned integrations?

Additionally, buyers should inquire about cost, integrations, vendor support, and any other concerns they have about the product. Adequate preparation makes it easier for buyers to compare products after completing the demos.

Selection of Clinical Communication and Collaboration Software

Choose a selection team

Since any staff member could conceivably use CC&C software in a healthcare system, the selection team should represent the interests of the clinical, administrative, and financial departments. IT and security staff should also be part of the conversation to ensure potential products meet compliance standards.

Negotiation

Once the selection team has narrowed down their software picks, it’s time to discuss customization options, pricing, and the type of support they need from the vendor. It’s always important to address pricing options, even when they are listed on a vendor’s website. Many software vendors provide discounts and custom pricing options based on what the buyer is looking to purchase.

Final decision

Before the final purchase, the team should enquire about a trial run and determine the next steps if the product doesn’t ultimately fit their needs. These steps give buyers more security and confidence when deciding. Buyers must also understand the level of post-purchase support their selected vendor will provide and whether implementation or training support will resolve any issues.