--- title: NexHealth Reviews meta_title: 'NexHealth Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 127 reviews by the users' company size, role or industry to find out how NexHealth works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 127 scale: '5' date_modified: '2026-07-20' parent_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # NexHealth Reviews **Vendor:** Nex Health **Category:** [Patient Relationship Management (PRM) Software](https://www.g2.com/categories/patient-relationship-management-prm) **Average Rating:** 4.8/5.0 **Total Reviews:** 127 ## About NexHealth NexHealth is the patient experience platform that provides true practice automation. We help you eliminate the tedious tasks that slows your team down and keeps them tied to the front desk. Our proprietary Synchronizer technology syncs directly with your health record system in real-time, with updates appearing in seconds, not minutes or hours. This unique, reliable sync means you can actually automate every step of the patient journey from booking to payment without the errors and delays common on other platforms. Our patient booking software helps you fill the calendar without endless phone calls. Real-time online booking lets patients schedule 24/7 while our automated Waitlist fills last-minute cancellations in minutes. Bring patients back for the care they need with automated patient recall messages. Our unique 1-Click Booking links makes it easy for patients to schedule follow-ups via SMS or email without a patient portal, saving your team from hours of manual outreach and delighting patients with fewer steps to make an appointment. Handle your entire patient intake process with our HIPAA compliant digital forms software that eliminates the need for paperwork and manual data entry. We digitize your existing forms for you or you can easily create your own with the powerful form builder. Capture all the data you need - from consent, history, payments, and more. Patient information syncs automatically to their record in your EHR, saving you hours of time and reducing data mistakes. Stay on schedule with patients that show up with their intake forms already completed by sending the right forms automatically before each appointment. Next, NexHealth helps you eliminate phone tag with a comprehensive patient communication suite. Automate everything from customizable appointment reminder sequences that reduce no-shows to review requests after appointments that boost your online reputation using feedback from your happiest patients. Our HIPAA-compliant two-way messaging lets your team text directly with patients, ending the game of phone tag for good. Finally, get paid faster with in-office terminals and digital payment requests that sync with your EHR ledger. You can collect outstanding balances with simple text and email payment requests that make it convenient for patients to pay. Ledger Sync instantly shows who has a balance and automatically posts payments back to the patient record with correct provider and procedure attribution, saving hours valuable admin time every week. Free your team from repetitive tasks so they can focus on what matters most: the patients. Get started with flexible, month-to-month billing and no long-term contracts. ## NexHealth Pros & Cons **What users like:** - Users appreciate the **ease of use** of NexHealth, facilitating seamless communication and efficient payment processing. (28 reviews) - Users commend the **responsive customer support** of NexHealth, appreciating quick assistance and effective communication solutions. (14 reviews) - Users value the **effective communication tools** of NexHealth, significantly enhancing efficiency and patient interaction in practices. (10 reviews) - Users appreciate the **convenience of online forms** with NexHealth, enhancing efficiency in managing patient interactions. (10 reviews) - Users value the **ease of patient communication** with NexHealth, enhancing relationships and facilitating effective interactions. (10 reviews) - Time-saving (9 reviews) - Users appreciate the **user-friendly features** of NexHealth, which enhance efficiency and improve patient communication dramatically. (8 reviews) - Users appreciate the **efficient appointment scheduling** features of NexHealth, enabling smooth booking and excellent patient communication. (7 reviews) - Users find NexHealth to be very **helpful** , making their processes easy and seamless. (7 reviews) - Scheduling (7 reviews) **What users dislike:** - Users face **messaging issues** with NexHealth, experiencing inconvenience and inefficiencies due to lack of automation and complex navigation. (4 reviews) - Users often face **technical issues** like lagging and syncing problems, impacting checkout efficiency and user experience. (4 reviews) - Users find **limited features** in NexHealth, making tasks cumbersome and requiring multiple workarounds for efficiency. (3 reviews) - Users find the **appointment management difficult** due to cumbersome navigation and lack of automated message generation. (2 reviews) - Users often face **calendar syncing issues** that result in missing information and technical difficulties. (2 reviews) - Connectivity Issues (2 reviews) - Users find **difficult navigation** frustrating, requiring numerous clicks and workarounds to use NexHealth effectively. (2 reviews) - Users find the **inefficiency** of NexHealth frustrating, requiring excessive manual work and multiple work-arounds for basic tasks. (2 reviews) - Users struggle with the **lack of automation** in NexHealth, leading to increased manual work and inefficiencies. (2 reviews) - Limited Mobile Compatibility (2 reviews) ## NexHealth Reviews ### 1. Flexible Insurance, Credit Card, and Messaging Options in Nexhealth **Rating:** 4.0/5.0 stars **Reviewed by:** Shawn M. | Office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2026 **What do you like best about NexHealth?** The multiple different options for insurance, credit card, and messaging **What do you dislike about NexHealth?** for Statements/payments: there is not an option to send the full family statement owed without putting in a custom amount and note, when sending a payment request it does not give an option for the patient to select a certain amount to pay only gives the option for the $ amount owed - if there was an option for the office to select a range of what is to be paid that would help receive more payments I believe, if a statement is sent if that could be automatically synced with eaglesoft to make a note in the chart (like the payments) do that it was sent that would be helpful, some patients have a $ amount but are set in eaglesoft to not receive statements (due to collections or certain insurances) and still show up on NextHealth with $ amount making certain ones have the option to not show up due to this or age would help clean up the $$ amounts that are actually due For Insurance Verification I understand there are some insurance that just do not sync well or nexhealth is unable to review, if they would open their range to more insurance companies that would also be helpful **What problems is NexHealth solving and how is that benefiting you?** saving time calling patients, verifying some insurances, and sending some statements ### 2. Left & Happily Came Back **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew U. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about NexHealth?** NexHealth is one of the few that offers so many features to our legacy software, especially without having to split between multiple systems. **What do you dislike about NexHealth?** Being updated soon, so not sure if it will be updated but presently, the summarized activity for templates displays the total for all time and is unable to select a specific date range. To see the activity of a specific template, you need to view the history of each template, which is unable to be exported. **What problems is NexHealth solving and how is that benefiting you?** Price and Integration: The price compared has become more competitive and we have joined back after trying a different platform. Their integration with our old version of Dentrix has been wonderful and saves our front desk a good amount of time. ### 3. Streamlined Patient Experience with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon C. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about NexHealth?** I like how comprehensive and user-friendly NexHealth is. The onboarding process was phenomenal, especially thanks to Ecom, who was absolutely exceptional from start to finish. He was patient, responsive during off hours, knowledgeable, and incredibly helpful in guiding both me and my staff through every feature. Ecom made the transition smooth and ensured that our team felt confident using the platform. I appreciated having all the features in one platform, and it felt intuitive to use every feature. NexHealth has helped streamline every aspect of our patient experience and daily workflow. It has improved online scheduling, appointment confirmations and reminders, digital forms, patient communication, collection, and review management, and reduced the required follow-up from my staff. **What do you dislike about NexHealth?** I find the handling of insurance and finding updated coverage balances problematic. It would be extremely helpful if I could access real-time information about a patient's active coverage, like the remaining annual maximum and deductible status. Currently, I have to make more manual insurance calls, which leads to less accurate cost estimates for patients before treatment. **What problems is NexHealth solving and how is that benefiting you?** I have found NexHealth streamlined my patient experience, improving online scheduling, confirmations, and reminders. It reduced staff follow-up and presented inefficiencies with insurance billing, but real-time insurance info would speed up balance tracking, cut manual calls, and enhance cost estimates. ### 4. Transforming Patient Communication and Scheduling Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Samir A. | RevOps & AI, Analytics, Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2026 **What do you like best about NexHealth?** NexHealth significantly improves patient communication, automates appointment management, and provides a seamless online scheduling experience. The platform is easy to use, integrates well with our workflow, and helps improve overall operational efficiency. **What do you dislike about NexHealth?** The initial setup and customization process can take some time to fully optimize. However, our onboarding manager, Ecom Lu, provided exceptional support throughout the implementation, was highly responsive to our requests, and helped ensure a smooth experience. **What problems is NexHealth solving and how is that benefiting you?** NexHealth has helped us improve patient communication, reduce missed appointments through automated reminders, streamline online scheduling, and collect patient feedback more effectively. These improvements have reduced administrative workload, increased efficiency, and enhanced the overall patient experience. ### 5. Straightforward Patient Payments **Rating:** 5.0/5.0 stars **Reviewed by:** Mark L. | RDA, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about NexHealth?** Collecting payments from patients is straightforward. I like being able to set filters for payment requests, and it also makes it easy to keep track of all the payments I’ve requested. **What do you dislike about NexHealth?** At the moment, I’m not able to set up payment plans, but I understand it’s in the works. **What problems is NexHealth solving and how is that benefiting you?** We used to struggle to collect outstanding payments from patients, and we were sending statements by mail. Now we can handle everything electronically, and we’ve seen collections increase and come in more promptly. ### 6. Cost-Effective, Great Ecom Onboarding—But the Platform Fell Short **Rating:** 3.5/5.0 stars **Reviewed by:** Lynda F. | Practice Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about NexHealth?** It is cost effective over other platforms. Onboarding was great by Ecom, however not great with KrickTok. **What do you dislike about NexHealth?** I am not a fan of the platform. I do not like that our company name does not add to text messages. I do not like that I cannot search for a payment transaction by charge amount. **What problems is NexHealth solving and how is that benefiting you?** There was a huge issue with onboarding. It was fixed but it took a while. KrickTok not NexHealth could figure out what was wrong at first and yet to know whos fault that it was. ### 7. Efficient Automation Simplified Our Dental Practice **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about NexHealth?** I like how NexHealth makes everything simple and clear for both patients and staff. It's time-saving and efficient thanks to its automation and effectiveness. The ease of initial setup was a big plus, as it was very easy. The features of NexHealth are also efficient and reliable, which contributed to my decision to switch from another product. **What do you dislike about NexHealth?** I wish the update and connection with NexHealth was quicker at merging and displaying updated information. Also, at checkout, the estimates aren't always generated accurately. **What problems is NexHealth solving and how is that benefiting you?** I find that NexHealth saves me time, improves our form handling, and streamlines our communication. It's simple and clear for both my patients and staff, enhancing our efficiency and automation. ### 8. Efficient, User-Friendly, and Great for Patient Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Martha M. | Physician Liaison, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about NexHealth?** NexHealth has been a great addition to our workflow. It makes scheduling and patient communication much more efficient, and the online forms have significantly reduced paperwork and manual data entry. The platform is user-friendly for both staff and patients, which helps improve the overall experience on both sides. We’ve also seen fewer no-shows thanks to automated reminders, and having everything integrated in one place has made day-to-day operations smoother. Overall, it’s a valuable tool that supports both efficiency and patient satisfaction. **What do you dislike about NexHealth?** While NexHealth has been very helpful overall, there are a few areas that could be improved. At times, data exports and reporting can feel limited, especially when trying to access detailed responses from forms. Additionally, certain features may require more customization to better fit specific workflows. Occasionally, there can also be minor delays or challenges with integrations, depending on the system being used. Improving flexibility and reporting capabilities would make the platform even more effective. **What problems is NexHealth solving and how is that benefiting you?** none ### 9. Intuitive Platform with Excellent Support for Smooth Adoption **Rating:** 5.0/5.0 stars **Reviewed by:** Paul H. | Business partner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2026 **What do you like best about NexHealth?** The platform is very intuitive and the company is excellent at supporting its customers through the adoption process. **What do you dislike about NexHealth?** We're looking forward to the development of NexHealth because it's functionality doesn't yet go into billing support and insurance claims. However, they do have a network of partners that they work with. **What problems is NexHealth solving and how is that benefiting you?** NexHealth makes it much easier to work with Dentrix and saves a good amount of time. ### 10. User-Friendly Online Scheduling That Boosts Patient Convenience **Rating:** 5.0/5.0 stars **Reviewed by:** PM M. | Practice managee, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about NexHealth?** Their online scheduling platform makes it easy for our patients to book appointments anytime, anywhere, which has boosted convenience and overall patient satisfaction. The system is user-friendly and integrates smoothly into our management software. **What do you dislike about NexHealth?** We didnt feel that the waiting list option which is part of the package would be beneficial to our office. **What problems is NexHealth solving and how is that benefiting you?** It is making online scheduling much easier and allowing our front desk staff to give their attention to our patients that are in the office tgat day. ### 11. Great Texting Tool with Customizable Reminder Messages **Rating:** 5.0/5.0 stars **Reviewed by:** ANDREA M. | office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2026 **What do you like best about NexHealth?** The texting tool is great, and when you send reminders, you can add any words you want in addition to the important info. **What do you dislike about NexHealth?** I wish I could choose to see only the texts I’m involved in, rather than everything everyone on the team sends. Also, if I don’t click out of a conversation, the message still gets marked as read, which is frustrating. **What problems is NexHealth solving and how is that benefiting you?** Communicating with patients can be challenging, since not all of them listen to their VMs. Sending a text makes it easier to get their attention. ### 12. Intuitive, Seamless Integration That Boosts Productivity Pricey **Rating:** 4.0/5.0 stars **Reviewed by:** Noelle B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about NexHealth?** The software is intuitive and works and integrates with our other software very well. Software developers seem to take feedback from actual dental personal and the software is user friendly as well as increases productivity without being clunky and annoying. I describe it as driving a mercedes vs. other vendors that drive like 1974 chevy with no ac. **What do you dislike about NexHealth?** The cost is a bit restrictive and I wish there were more customizable packages. but otherwise I am happy overall. I do miss the support department that you could speak to a tech right away. when we are having an issue with the software I don't appreciate the new support routing change especially for the high cost of the software. **What problems is NexHealth solving and how is that benefiting you?** Nexhealth helps our office serve patients best with integrated forms, payments, and consent forms. It saves our staff time and makes it easy to update patient information and schedule patients appointments for them. ### 13. Instant Sync, Photo Texting, Awesome AI Campaigns, And amazing customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Caydie J. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2026 **What do you like best about NexHealth?** Our office loves that it instantly synchs with our software. We also love the ability to send and receive photos via text. Also the AI feature in the campaign area is awesome! Finally, our on boarding specialist, Ecom was super helpful, kind, and knowledgeable. 10/10 customer service. **What do you dislike about NexHealth?** The waitlist process is a bit confusing on how to filter out appointments. **What problems is NexHealth solving and how is that benefiting you?** In the past we had to manually import patient record updates. We love that it does that for you. It is saving us so much time. Also the ability to schedule online is helping keep our phones quiet. ### 14. Book Now Button and Quick Waitlist Fill My Schedule Fast **Rating:** 5.0/5.0 stars **Reviewed by:** Nadia M. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about NexHealth?** Love the Book now button on Google as well as the quick fill waitlist. Helps me fill my schedule quickly. **What do you dislike about NexHealth?** I do not have any negative feedback to give. **What problems is NexHealth solving and how is that benefiting you?** If you are busy with a patient or it’s after business hours, it’s like having another employee working behind the scenes for you. ### 15. Easy Front Desk Workflow and Smooth Patient Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Shonda G. | OFFICE MANAGER, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2026 **What do you like best about NexHealth?** THE EASE OF WORKING THE FRONT DESK AND THE PATIENTS BEING ABLE TO CONTACT US. **What do you dislike about NexHealth?** ONLY USING FOR A WEEK HAVEN'T FOUND ANYTHING **What problems is NexHealth solving and how is that benefiting you?** FREEING UP TIME SPENT WITH ANSWERING CALLS AND SCANNING DOCUMENTS ### 16. Easy to Use, All-in-One Automation at a Simple Monthly Rate **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle V. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2026 **What do you like best about NexHealth?** The ease of use. I also like for a base monthly rate we have everything we need to help automate our front office. Before we used a different company that every piece of software was an added monthly fee. This is not only more costly but takes more time to keep track of from an acounting standpoint. **What do you dislike about NexHealth?** I wish the app for the phone was a little more user friendly like the desktop version is. **What problems is NexHealth solving and how is that benefiting you?** The need for a part time front desk. With the new check in kiosk we are able to close the front office window to answer phones if need be and the patients can still continue with check in so that we do not slow the back down. ### 17. Always-Available Support and an Easy-to-Navigate Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2026 **What do you like best about NexHealth?** The support team is always available, and the platform is very easy to navigate. **What do you dislike about NexHealth?** I'll be honest, I can't think of anything right now. **What problems is NexHealth solving and how is that benefiting you?** NextHealth helped me to go live and patient billing which I love. Always their for support. ### 18. Excellent Support, Smooth Onboarding, and Strong Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** hunter f. | office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2026 **What do you like best about NexHealth?** support/onboarding/integrations etc..... **What do you dislike about NexHealth?** At this time I do noy have anything negative to report. **What problems is NexHealth solving and how is that benefiting you?** Helping us update patient records and offers us a self scheduling feature we have never had. ### 19. Top-Notch Support and Smooth Onboarding Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie Y. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2026 **What do you like best about NexHealth?** The support is top-notch. Onboarding has been smooth **What do you dislike about NexHealth?** Family messaging is messy - we are unable to send reminders and messages to multiple people (eg parent AND child, both parents, or both spouses) about appointments. **What problems is NexHealth solving and how is that benefiting you?** N/A ### 20. User-Friendly NexHealth That Saves Time and Makes Scheduling Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Robyn M. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about NexHealth?** NexHealth is very user-friendly. Shaan always gets back to me right away whenever I have questions. It has saved me so much time when trying to fill holes in the schedule, and it has made sending statements much easier. **What do you dislike about NexHealth?** I don't have any dislikes about NexHealth. **What problems is NexHealth solving and how is that benefiting you?** NexHealth is working on family billing, which would make it easier to send statements and collect payments from multiple family members. ### 21. NexHealth Makes Dental Practice Management Effortless and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Milton S. | Front Office, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2025 **What do you like best about NexHealth?** I love how the Support Team are very attentive and address all of your concerns very quickly and in a timely manner. There is no issue that goes unresolved. Plus, their platform is just one you cannot forget about-- it's super easy to maneuver around and if you are not the most tech-savvy person, then NexHealth's platform is the one to highly consider. Messages/Text to patients are like an Email format, where you see their name in a bubble, and the huge message history opens up, including the automated ones sent. Their 'Home' button has all your patients listed for the day in order of the time they are arriving for their appointments. You can easily take payment from the Home screen, see if their insurance was verified, to quickly turn on/off the Review toggle and Reminders. It's really all there and SUPER simple. Their Insurance Verification feature is TOP NOTCH! When I say, their Insurance Breakdown form is organized, it's VERY organized-- I can tell that someone who used to work in Dental field helped plan this breakdown because it's straight to the point and you see the information you quickly want to see first. Comparing Dentrix's insurance breakdown form w/ NexHealth, NexHealth is our absolute favorite! It's just pleasant to the eye and super easy to read. Now, our absolute favorite feature is the Waitlist-- you have that one week where the Hygiene schedule is just falling apart w/ more than 10 cancellations, the Waitlist feature will be your savior by sending out a blast to all your patients who are waiting to get in sooner for a cleaning, or any appt, and the patient who selects the new appointment first will automatically be book! NexHealth will add the appt for you in your PMS; the entire feature is like a lottery and it's fun to watch those holes get filled up while all you did was click a couple of buttons, instead of calling patients one-by-one... SAVING YOU LOTS OF TIME! WE LOVE IT! Lastly, their Payment feature is one of a kind. You can send a patient an automated text w/ their balance and the reason (service) of why they have a balance. In other words, it will show their balance is coming from an uncovered Exam, so they easily remit payment and saves you a phone call from the patient asking 'why'. You also see your A/R in a list and with a click of a button, you can send out a blast to many patients who have balances-- especially the younger crowd who prefer a bill electronically instead of paper. For the older generation, it plays out well, but many like paper, so you find that it works well for them, too, as they see it twice: a email/text and one in the mail. Once they receive the one in the mail, they are calling you to remit payment, no questions asked. It has made it simple in many ways and very easy for everyone to adjust. In all, NexHealth has advanced in many ways to make it easier for the Front Desk staff, and practice, to have a much more easier and convenient way of running a dental practice-- especially with our PMS. **What do you dislike about NexHealth?** NexHealth has improved a lot with the past (3) years of doing business with them-- it's hard to find one. **What problems is NexHealth solving and how is that benefiting you?** It's solving the issue of the constant holes are schedule tends to develop over time. It's also helping with our A/R-- you see it in front of you and with a click of a button, you can comfortably send an electronic bill to the patient as they will see the reason for their balance and also will all be under the same text message chat, so they know it's not spam. ### 22. Simplifies Workflows for Staff and Patients **Rating:** 5.0/5.0 stars **Reviewed by:** Natasha N. | manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about NexHealth?** Simplifies workflows for staff and patients **What do you dislike about NexHealth?** I have not come across any issues as yet **What problems is NexHealth solving and how is that benefiting you?** NexHealth streamlines scheduling, reminders, and patient communication, improving efficiency for both staff and patients. ### 23. Easy to Use with Helpful Onboarding and Automated Reminders **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about NexHealth?** Ease of use, automated reminders, recalls, etc. Minimal learning curve. Staff was very helpful during onboarding. **What do you dislike about NexHealth?** Not able to use all the phone numbers in our EMR system. Wish we were able to customize the recall system further. **What problems is NexHealth solving and how is that benefiting you?** Capable of automating patient reminders through a direct integration with our EMR system, leading to increased revenue by reducing the number of no-show appointments. ### 24. Exceptional Features and Support, Perfect for Dental Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2026 **What do you like best about NexHealth?** I like the features and the customer service at NexHealth, especially when it comes to Ecom Lu. Customer service has been attentive and responsive anytime we've needed anything and helped walk us through many steps, answering any questions that myself or the doctors have. This exceptional support and going above and beyond really made the experience outstanding. The setup was also extremely easy, thanks to the wonderful customer service. **What do you dislike about NexHealth?** The only thing that could be improved is how we leave reviews. This was extremely difficult and hard, and I think this is, like, a poor representation of company to company. **What problems is NexHealth solving and how is that benefiting you?** I use NexHealth for our two dental locations, and it handles our day-to-day operations. ### 25. Easy to Use, Solid Eaglesoft Integration, and Great Support **Rating:** 4.5/5.0 stars **Reviewed by:** Dylan W. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about NexHealth?** Ease of use. Solid integration with Eaglesoft. Good customer service support. Online booking. **What do you dislike about NexHealth?** I’ve had some insurance verification issues, especially with the system not recognizing certain policies. The reminders are helpful, but it would be nice to have a confirmation option when saving the dates. There are delays sometimes with the syncing of Eaglesoft. **What problems is NexHealth solving and how is that benefiting you?** Syncing with software on forms and payments. Online booking helps access for appointments to new/existing patients. ### 26. User-Friendly Platform with Smooth Onboarding and Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about NexHealth?** The whole platform is very user friendly. The onboarding process was straight forward and helpful. We were supported through all aspects of the set up. Support was there immediately when we had follow-up questions. Ecom is the best and his fast responses kept us moving forward. **What do you dislike about NexHealth?** I have no downsides yet, everything is great. **What problems is NexHealth solving and how is that benefiting you?** All of our forms sync directly with the software, we used to have to sync them manually. The messaging is great. Sending open hygiene appointments out to mass patients at one time is wonderful. It saves so much cold calling time to fill openings. ### 27. Easy, Efficient for Patients and Practices **Rating:** 5.0/5.0 stars **Reviewed by:** adrian F. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about NexHealth?** How easy and efficient it is to use for both patients and the practice **What do you dislike about NexHealth?** Really just cost wise every feature needed is sold separately **What problems is NexHealth solving and how is that benefiting you?** All communication, payment collection and online booking needs are being met ### 28. Kent Stewart **Rating:** 5.0/5.0 stars **Reviewed by:** Kent S. | Office Coordinator / Hipaa Safety & Privacy Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2026 **What do you like best about NexHealth?** Easy to learn without extensive tutorials and easy to add-on additional features **What do you dislike about NexHealth?** Sometimes there can be a bit of a lag while NexHealth syncs with Dentirx **What problems is NexHealth solving and how is that benefiting you?** solves appointment reminders, helps with AR, and really did a lot to help with getting us google reviews! ### 29. AMAZING Customer Service experience with Marco @ Nexhealth **Rating:** 5.0/5.0 stars **Reviewed by:** Steven K. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2025 **What do you like best about NexHealth?** As a dental office manager, I’ve worked with many service representatives over the years, and I can confidently say that Marco and Curtis from NexHealth stands out as one of the best. From our very first interaction, Marco was incredibly kind, patient, and attentive. We’ve been using NexHealth primarily for online booking, and while the core functionality has been great, our team was initially hesitant about expanding to use more of the platform’s features. Marco took the time to walk us through everything in detail never rushing us or pushing a hard sell. He carefully explained how each feature could integrate with our workflow, always tailoring his suggestions to meet the specific needs of our practice. What really impressed me was Marco’s diligence and responsiveness. No question was too small, and every email we sent received a thoughtful, prompt response. He made sure we felt fully supported and informed every step of the way. His professionalism, product knowledge, and clear communication made a potentially overwhelming process feel manageable and even exciting. Thanks to Marco’s and Curtis guidance, we’ve been able to confidently expand our use of NexHealth, and we’re already seeing the benefits in terms of improved efficiency and patient engagement. Exceptional service from an exceptional representative. Thank you, Marco and Curtis! **What do you dislike about NexHealth?** Marco and Curtis @ nexhealth are exceptional. **What problems is NexHealth solving and how is that benefiting you?** Simplicity for a business with more than one location. ### 30. Very excited for what's to come! **Rating:** 5.0/5.0 stars **Reviewed by:** Paul G. | insurance and scheduling coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2026 **What do you like best about NexHealth?** Just went live today- best thing thing so far has been Tony Lam! But looking forward to how easy it is to navigate and utilize communication with patients and also collecting payments easily. **What do you dislike about NexHealth?** Nothing yet! Everything seems to be great and exactly what we need to improve our office. **What problems is NexHealth solving and how is that benefiting you?** Requesting payments!!!! Our old software Dental Intelligence removed that feature after we had been utilizing it for 4 years and now requires us to pay for the "add on" feature. ### 31. User-Friendly Platform with Useful Provider Practice Features **Rating:** 4.5/5.0 stars **Reviewed by:** Klaire C. | Business Office, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about NexHealth?** It is very user friendly and has a lot of useful features for our office. **What do you dislike about NexHealth?** It would be helpful to be able to view email history alongside texting history. **What problems is NexHealth solving and how is that benefiting you?** It is cutting down on time it takes to fill our schedule by utilizing the Waitlist feature. It also is helping to reduce time spent on forms by automatically syncing them and updating the patient information directly from the forms. ### 32. Helpful Payment System and Forms **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about NexHealth?** what i think is most helpful is the payment system and forms **What do you dislike about NexHealth?** It doesn’t distinguish when the same patient has two appointments on the same day, so patients were getting confused because they received two separate appointment times. **What problems is NexHealth solving and how is that benefiting you?** it gave us an option for patients to make payments online ### 33. Streamlined Patient Management with Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** L Cory E. **Reviewed Date:** January 09, 2026 **What do you like best about NexHealth?** I like how NexHealth syncs with Dentrix, allowing me to save time and easily use both platforms together. I am really excited about the billing platform and how it keeps track of bills for us. I appreciate their friendly and helpful team, who got us up and running quickly and made the dashboard easy to use. The onboarding team was particularly helpful and made the setup quick and smooth. **What do you dislike about NexHealth?** So far we have not had any problems with NexHealth **What problems is NexHealth solving and how is that benefiting you?** NexHealth helps by reminding and confirming patient appointments, reducing no-shows. It syncs patient forms with Dentrix, updating information seamlessly. The billing platform saves time by integrating into ledgers and tracking bills. Overall, it simplifies scheduling, patient communication, and form management, making billing easier and faster. ### 34. NexHealth: User-Friendly Platform with Smooth Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Natali J. | Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2026 **What do you like best about NexHealth?** Platform is very user friendly and onboarding was very smooth **What do you dislike about NexHealth?** There are no downsides to NexHealth, everything works as it should **What problems is NexHealth solving and how is that benefiting you?** Reaching a different demographic of patients and making it easier to book appointments ### 35. Intuitive, Easy-to-Use Integration with Patient Management Software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2026 **What do you like best about NexHealth?** I like that it integrates with my patient management software and that it is intuitive and easy to use. **What do you dislike about NexHealth?** That I don't have as much control over the automated messages. I would like to adjust some wording but they are presets that I haven't been able to change **What problems is NexHealth solving and how is that benefiting you?** automatically populating the profile demographics. They are helping me streamline this so that I don't have to do as much manual entry ### 36. All-in-One Service Streamlining with Cloud9 and Form Syncing **Rating:** 5.0/5.0 stars **Reviewed by:** Specialty S. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about NexHealth?** Streamline of services in just one place. Connection with CLoud9 and form syncing **What do you dislike about NexHealth?** Will recommend adding more commands to save responses- like appt date/time **What problems is NexHealth solving and how is that benefiting you?** Communication with patents, and automation of forms- saves times ### 37. Seamless Integration with Excellent Onboarding and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about NexHealth?** This is much better than our previous software. The customer service and onboarding experience were excellent, and the integration process was seamless. **What do you dislike about NexHealth?** So far, we haven’t found any downsides with Nexhealth. **What problems is NexHealth solving and how is that benefiting you?** It helps with recall retention and payments, and it also improves patient communication. The health record updates save my staff a lot of time, which makes our day-to-day workflow much smoother. ### 38. We are having a great experience with NexHealth! **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer A. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about NexHealth?** We are loving the ease of use of NexHealth digital forms...it's been great to contact Cust Service and get a rep to walk you through how create or update a form and understand our needs. We recently started using the Payments feature...the implementation process was a breeze and we haven't looked back from our previous provider. We also love the messaging feature that allows us to set up an unlimited number of "auto texts" -- we use those daily! **What do you dislike about NexHealth?** Waitlist - we wish there was more flexibility with how to as we have a waitlist of over 1200 patients. We REALLY wish the recall date was used in the waitlist filters. We have made it work by coming up with several creative ways of filtering the list by adding new appointment types. Messaging - we would love if there was "tag" that we could tag a message to a team member so it doesn't get lost in the many incoming texts if it's something they need to follow-up on Payments - the family payments feature isn't quite there yet, it would be nice to send the total balance to anyone in the family with the breakdown of all services owed broken down by patient. **What problems is NexHealth solving and how is that benefiting you?** They seem to be working on the payments feature ### 39. NexH **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle G. | Director of Information Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about NexHealth?** NexHealth’s payments service has significantly improved our revenue workflow. It automates the entire process of collecting patient payments, allowing us to offer multiple payment options including SMS and email, which makes it super convenient for our patients. Since it is part of our existing NexHealth Patient Engagement platform, we are able to effortlessly monitor outstanding payments without having to jump between systems. This centralization has led to a noticeable improvement in our collection rates. The system’s credit card terminals are easy to use, and the ability to securely store patient card information has enhanced our payment processing efficiency. Overall, NexHealth has made payment collection smoother, faster, and more efficient for both our team and our patients. Highly recommend for practices looking to simplify and optimize revenue management! **What do you dislike about NexHealth?** Absolutely nothing. We love working with them, we love the products they put out and their ability to anticipate customer needs. **What problems is NexHealth solving and how is that benefiting you?** NexHealth eliminates the need for exhaustive manual processes. We are able to easily communicate appointment related information without any intervention, send electronic forms to patients in multiple formats, and collect their data without any intervention. Our patients are able to book their appointments and pay their bills online. Our whole workflow has improved giving our staff more time to devote to caring for patients. ### 40. NexHealth Streamlines Dental Admin with Responsive, Professional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about NexHealth?** NexHealth has thought of it all for the dental practice admin and has been able to take away repetitive and time consuming tasks. All of the associates that I have encountered at Nexhealth are responsive, professional and genuinely interested in our teams success. **What do you dislike about NexHealth?** Difficult to think of things that I dislike about NexHealth. **What problems is NexHealth solving and how is that benefiting you?** It is eliminating 2 other platforms that I am currently using and combining to one. It is streamlining a lot of repetitive processes for our office. ### 41. Quick, Efficient Customer Support Every Time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about NexHealth?** It is so quick and easy to get in contact with customer support. I have never had a negative experience when a problem arises. They work quickly and efficiently to resolve it for me **What do you dislike about NexHealth?** My one "complaint" is I wish we could send out all past balances at once instead of each individual patient **What problems is NexHealth solving and how is that benefiting you?** NexHealth payments integrating with our dental software is a dream come true. It has cut down our walk out time as well as the time we spend in correcting mistakes when payments are incorrectly logged in ### 42. Highly recommend for dental practce **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2025 **What do you like best about NexHealth?** We have been using Nexhealt in our practice and it has made a huge difference in both efficiency and patient communication. Their appointment confirmation and online scheduling tools save our team so much time and make thinks easier for both the team and our patients. We have been what I call living in the past with how we take card payments, having to type the card number in for each payment. We recently added the payment feature to our Nexhealth services and it has been a game changer. The Tap-to-pay feature on the wireless terminals make it a much smoother checkout for the patient. The platform lets us run custom marketing campaigns which help us stay connected with patients and allows to easily get communications out in weather events and much more. **What do you dislike about NexHealth?** The biggest downside is there is at times a lag between our practice management system and Nexhealth that can cause a slight delay on getting the patient fully checked out if a payment is needed. **What problems is NexHealth solving and how is that benefiting you?** Efficiency ### 43. Excellent product and support **Rating:** 5.0/5.0 stars **Reviewed by:** Amy M. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2025 **What do you like best about NexHealth?** Excellent customer service. Not only are they quick to implement any changes that we ask, but have previously put together a team to trouble shoot any issues that we have had. We use Nexhealth everyday to run our dental practice. Easy to use for both the front desk employees and the administrator. Integrates easily with our dental PMS and we use almost all of the features offered. **What do you dislike about NexHealth?** Does not integrate with our orthodontic PMS. We would love if it had a phone feature with screen pops and call tracking! **What problems is NexHealth solving and how is that benefiting you?** The online scheduling feature has offloaded many phone calls. Electronic patient intake and health history forms are a breeze to set up and use. 2 way text communication with patients and appointment confirmations helps the front desk with faster patient communication. ### 44. Forms and Reminders That Just Work—Plus Helpful Support **Rating:** 5.0/5.0 stars **Reviewed by:** Carson L. | Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2026 **What do you like best about NexHealth?** Forms and reminders work great. Ishita was very helpful. **What do you dislike about NexHealth?** Not too many downsides that I have discovered yet. **What problems is NexHealth solving and how is that benefiting you?** It seems they are there to help and solve issues if they come up. ### 45. We rely on NexHealth everyday! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff W. | Treatment Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about NexHealth?** We rely on Nexhealth every day for managing our payments, scheduling appointments online, communicating with patients, handling digital forms, and running campaigns. If we need any assistance, customer support is always happy to help. **What do you dislike about NexHealth?** We can sometimes experience technical issues such as lagging and syncing issues. **What problems is NexHealth solving and how is that benefiting you?** At the moment, we needed assistance with obtaining photos from patients, and they were able to provide support immediately. ### 46. Personalized, Responsive Support and an App That’s Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Sharon P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about NexHealth?** Personalized customer service, through follow-up, quick responsiveness and ease of use of the app. **What do you dislike about NexHealth?** There are no real downsides in my opinion. **What problems is NexHealth solving and how is that benefiting you?** Streamlining our communications with staff and patients, reducing tedious tasks ### 47. Easy, User-Friendly Payments with Time-Saving Auto-Sync **Rating:** 4.0/5.0 stars **Reviewed by:** Jackie V. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2026 **What do you like best about NexHealth?** Easy payment terminal and auto syncing saves time. Everything is extremely user friendly and completely customizable. **What do you dislike about NexHealth?** Family balance billing and auto syncing family accounts. Auto withdrawal payment plan. **What problems is NexHealth solving and how is that benefiting you?** n/a ### 48. NexHealth has been a game changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Kim R. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about NexHealth?** We switched from Solution Reach to NexHealth. We use digital forms, payments, and are in the process of adding insurance verification. It's user friendly, easy to use and understand. I love the customer support- timely, friendly, and helpful! They're always making improvements to the product and are open to suggestions, which is great! **What do you dislike about NexHealth?** The reporting features for payments is a bit lacking, but it's already improved quite a lot since our onboarding. **What problems is NexHealth solving and how is that benefiting you?** This is a tough one to answer. Digital forms saves SO much time, the forms go directly into smartdocs (Eaglesoft) and populates into our medical history. The ability to text with our patients saves so many phone calls, which also saves us a lot of time. Being able to text a statement and payment link has shortened turn around time and is improving our A/R. There are so many ways that NexHealth has been helpful! ### 49. Very User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole B. | Assistant to the office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about NexHealth?** I like the ease of use. The program is very customizable. There is an amazing support team to help with any questions. Sending a text or email statement has been amazing. **What do you dislike about NexHealth?** The current downside with their payment collection system is that patients cannot make a partial payment on a requested amount. They are only able to pay in full. **What problems is NexHealth solving and how is that benefiting you?** Nexhealth is helping us in collections. It has only been a few days and we have text out balances and so far have gotten a positive response. It also has aided us in lessening our confirmation calls. ### 50. Easy to Reach Support Whenever We Need Help **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2026 **What do you like best about NexHealth?** We like how easy it is to get in contact with someone whenever we need help. **What do you dislike about NexHealth?** It doesn’t sync all information, including forms. **What problems is NexHealth solving and how is that benefiting you?** It’s helping us stay in touch with our patients by sending automated messages. ## NexHealth Discussions - [How do you use Nexhealth?](https://www.g2.com/discussions/how-do-you-use-nexhealth) - [How many employees does NexHealth have?](https://www.g2.com/discussions/how-many-employees-does-nexhealth-have) - [Is NexHealth secure?](https://www.g2.com/discussions/is-nexhealth-secure) - [What does NexHealth do?](https://www.g2.com/discussions/what-does-nexhealth-do) - [View NexHealth pricing details and edition comparison](https://www.g2.com/products/nexhealth/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-20+16%3A55%3A30+-0500&secure%5Bsession_id%5D=7350a86d-05f9-4197-903b-d96710b66760&secure%5Btoken%5D=8eb3b99503615d571d8fcd45a794d0b54203703658f3f2887b43315fcc0cfe35&format=llm_user) ## NexHealth Integrations - [athenaOne](https://www.g2.com/products/athenaone/reviews) - [Cloud9](https://www.g2.com/products/cloud9/reviews) - [Cloud 9](https://www.g2.com/products/cloud-9/reviews) - [Curve Dental](https://www.g2.com/products/curve-dental-curve-dental/reviews) - [Denticon](https://www.g2.com/products/denticon/reviews) - [Dentrix](https://www.g2.com/products/dentrix/reviews) - [Dentrix Ascend](https://www.g2.com/products/dentrix-ascend/reviews) - [Dentrix Enterprise](https://www.g2.com/products/dentrix-enterprise/reviews) - [DrChrono by EverHealth.](https://www.g2.com/products/drchrono-by-everhealth/reviews) - [Eaglesoft](https://www.g2.com/products/eaglesoft/reviews) - [eClinicalWorks](https://www.g2.com/products/eclinicalworks/reviews) - [ModMed](https://www.g2.com/products/modmed/reviews) - [NextGen Healthcare EHR](https://www.g2.com/products/nextgen-healthcare-ehr/reviews) - [Open Dental](https://www.g2.com/products/open-dental/reviews) - [OrthoTrac](https://www.g2.com/products/orthotrac/reviews) ## NexHealth Features **Information Flow** - Patient Case Management - Referrals Management **Data Management** - Health Data Exchange - Regulation & Compliance - User Access **Patient Convenience ** - Tablets and Kiosks - Payment Collection - Form Workflow - Patient Check-in - Mobile Patient Intake **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications **Integrations** - Integration Breadth - Data Processing - Ease Of Integration **Patient Experience** - Dashboards & Reporting - Team Management - Secure Communications - Patient Experience Management **Operations Management** - Third-Party Software Integrations - System Interoperability - Integration Services - Interface Status Updates - Operational Support **Administration ** - Patient Data Transfer - HIPAA Compliance - Insurance Credentialing - ID Verification - Appointment Scheduler Integration - E-Signature **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Support** - Documentation - Professional Support - Community Support **Agentic AI - Healthcare Integration Engines** - Autonomous Task Execution - Natural Language Interaction ## Top NexHealth Alternatives - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [RevenueWell](https://www.g2.com/products/revenuewell/reviews) - 4.7/5.0 (134 reviews) - [Solutionreach](https://www.g2.com/products/solutionreach/reviews) - 4.3/5.0 (167 reviews)