Patient Engagement Software Resources

We’re looking for patient engagement platforms that offer the best appointment reminder systems—reliable, customizable, multi-channel reminders that cut no-shows and keep schedules full.

Phreesia – Robust reminder touchpoints (SMS, email, automated calls) triggered by appointment timelines and patient preferences.

ModMed – Integrated reminders tied to your practice’s scheduling calendar and clinical workflows for smooth execution.

Pabau Practice Management – Customizable reminders, including SMS and email, with client confirmations and follow-ups.

Appointment reminders often move the needle on attendance—what reminder cadence or channel worked best for your patient population?

We’re looking for patient engagement tools that include AI-powered patient messaging—automated responses, smart routing, and contextual replies that save staff time and improve patient experiences.

Birdeye – Uses AI to interpret feedback and categorize patient messages, helping prioritize responses and automate follow-ups.

Weave – Smart messaging and automated reminders reduce manual texting while keeping patients informed.

Phreesia – AI-driven routing and messaging tied to patient intake and clinic workflows enhance the efficiency of communication.

ModMed – Offers automated patient communications with rules-based (and sometimes AI-augmented) triggers.

eClinicalWorks – Engagement modules with intelligent messaging flows tied to care plans and visit milestones.

AI can elevate patient engagement—what automated messaging feature saved you the most time or improved response rates?

We’re looking for patient engagement platforms that integrate natively with EHR systems so that patient communications, reminders, surveys, and workflows are aligned with clinical records.

Phreesia – Integrates with EHRs and practice systems for seamless intake, patient alerts, and follow-up messaging without duplicate data entry.

ModMed – Modern EHR and engagement built on a single platform for real-time data sync between clinical and patient-facing touchpoints.

Birdeye – While not an EHR itself, it integrates with many clinical systems to centralize patient surveys and feedback into workflows.

Pabau Practice Management – Integrates with scheduling and charting modules to keep patient engagement tied to records and appointments.

EHR integration can make or break workflows—what integration reduced manual entry or patient data gaps the most for your team?