# Pabau Practice Management Reviews **Vendor:** Pabau **Category:** [Medical Spa Software](https://www.g2.com/categories/medical-spa) **Average Rating:** 4.8/5.0 **Total Reviews:** 303 ## About Pabau Practice Management Pabau is the all-in-one practice management platform built to help healthcare clinics and med spas run smarter, grow faster, and deliver outstanding client care. Trusted by over 3500 practices worldwide, Pabau acts as your mission control – combining powerful revenue-driving tools with smart automations that save time and reduce admin. From integrated payments and card-on-file charging to EMRs, charting, calendars, online bookings, inventory tracking, and before-and-after photo storage – everything you need is in one place. Automate pre-care and after-care emails, send appointment reminders via SMS or email, manage your reputation, and run multi-location operations effortlessly. With Pabau, you’ll spend less time on admin and more time doing what you do best – while your marketing runs in the background. ## Pabau Practice Management Pros & Cons **What users like:** - Users commend the **exceptional customer support** of Pabau, noting their helpfulness and professionalism during the setup process. (72 reviews) - Users appreciate the **ease of use** of Pabau Practice Management, enjoying its intuitive navigation and comprehensive functionality. (60 reviews) - Users find the **helpful support** from Pabau's team invaluable during the onboarding and system navigation process. (57 reviews) - Users commend the **exceptional staff support** from Pabau, highlighting their dedication and thorough assistance in addressing needs. (43 reviews) - Users appreciate the **user-friendly interface** and **comprehensive features** of Pabau Practice Management for client management. (41 reviews) - Efficiency (31 reviews) - Setup Ease (28 reviews) - Communication (24 reviews) - Client Management (23 reviews) - Customization (23 reviews) **What users dislike:** - Users face **technical issues** like system errors and glitches, though support is responsive and improvements are ongoing. (17 reviews) - Users find the setup to be **slightly confusing** , though helpful staff and meetings provide guidance through it. (15 reviews) - Users note that the **difficult learning curve** of Pabau can be overwhelming for new users adjusting to its complexity. (14 reviews) - Users find the **limited features** of Pabau Practice Management hinder usability, particularly for mobile and lab integrations. (12 reviews) - Users find the **difficult setup** process time-consuming and confusing, though support staff provide helpful guidance. (11 reviews) - Users often face a **steep learning curve** with Pabau Practice Management, requiring time and effort to master the system. (11 reviews) - Users find the **poor usability** of Pabau Practice Management challenging, especially with upgrades and editing consent forms. (10 reviews) - Expensive (9 reviews) - Software Bugs (9 reviews) - Missing Features (8 reviews) ## Pabau Practice Management Reviews ### 1. Helpful Customer Support and Powerful Features—Highly Recommend Pabau **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Pabau Practice Management?** Customer support is very helpful to understand and use it to its full potential. I have been using Pabau for about 2 years now and still exploring new aspects which are very useful. Highly recommend. **What do you dislike about Pabau Practice Management?** Boring white overall look of the website. The tab for client opens very small. Hard to see ir choose the service bar doesn’t open well. **What problems is Pabau Practice Management solving and how is that benefiting you?** Eve has been great throughout. Her support for the Pabau system is very helpful to understand and use it to its full potential. I have been using Pabau for about 2 years now and still exploring new aspects which are very useful. Highly recommend. ### 2. Invaluable help **Rating:** 3.5/5.0 stars **Reviewed by:** Kate H. | Nurse, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2025 **What do you like best about Pabau Practice Management?** I have had the opportunity of a digital meeting with Martin B from Pabau. This has proved to be incredibly useful in sorting out my systems management and Hopefully stream lining my work process It has even had the effect that j want to do more !! **What do you dislike about Pabau Practice Management?** The fact that this had to be done That aside we have a new app that when it is functioning properly it will be amazing **What problems is Pabau Practice Management solving and how is that benefiting you?** I have had the opportunity of a digital meeting with Martin B from Pabau. This has proved to be incredibly useful in sorting out my systems management and Hopefully stream lining my work process It has even had the effect that j want to do more !! ### 3. Great system and service! **Rating:** 5.0/5.0 stars **Reviewed by:** Luisa S. | Aesthetic nurse practitioner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2022 **What do you like best about Pabau Practice Management?** Pabau saves me so much time and hassle! The automation features are the best. **What do you dislike about Pabau Practice Management?** Some of the integrations do not work as hoped, which creates more admin. Not sure if this is strictly a pabau problem or the integration but it was working fine and then the last few months it stopped. The email designer is very glitchy. **What problems is Pabau Practice Management solving and how is that benefiting you?** Allowing patients to book online 24hours a day and sending out confirmation emails and reminders minimises no shows and saves me time. **Official Response from Kane Wickson:** > Hey Luisa Thanks for taking the time to review Pabau; if you let us know specifically any issues you are having with integrations we will be happy to look into it, you can email customersuccess@pabau.com. I am glad you are making good use of online bookings; our new online bookings system is not far away! K ### 4. Excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Monica D. | Medical Aesthetics, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2025 **What do you like best about Pabau Practice Management?** Comprehensive Support: I received thorough assistance whenever I had questions or needed help. Proactive Communication: The team frequently reached out via phone or email to arrange meetings and guide me through new features, ensuring I was always up-to-date. Valued Experience: Their dedication made me feel supported and valued as a client. User-Friendly Features: The platform is intuitive, making it easy to manage my clinic effectively. **What do you dislike about Pabau Practice Management?** Learning Curve: Initially, some features took time to fully understand, but the support team was always there to help. Customization Limitations: While the system is robust, I found a few areas where more customization options would be beneficial. **What problems is Pabau Practice Management solving and how is that benefiting you?** It helped me to set up the service and helped me with the I can't thank Pabau and their amazing team enough for the incredible support I've received. As someone who isn't very tech-savvy, having access to assistance whenever I need it has been invaluable. I've been with Pabau for the past year, and I appreciate the regular calls from the success team. They help me utilise all the tools available in Pabau effectively, which has significantly improved my clinic's operations and helped generate more bookings. Overall, I highly recommend Pabau to anyone looking for a reliable partner in managing their clinic! ### 5. Pabau clinic review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2025 **What do you like best about Pabau Practice Management?** All payments are taken online As a team we can see and access each others diaries All forms are electronic Inventory to keep an eye on stock level Personalise the web page to make it according to branding **What do you dislike about Pabau Practice Management?** There is soo much we can do with it, and a lot to take in initially but i know all the tools they have available will be useful to the business and its growth **What problems is Pabau Practice Management solving and how is that benefiting you?** Inventory Planning Diary, annual eave recording Marketing ### 6. All-in-One Platform with Powerful Automation That Saves Admin Time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Pabau Practice Management?** All-in-one platform – bookings, EMR, billing, stock, marketing, and reporting in one system, which reduces juggling multiple tools. Strong automation – automated reminders, confirmations, forms, and follow-ups save a lot of admin time and reduce no-shows. **What do you dislike about Pabau Practice Management?** Because Pabau is feature-rich, new users sometimes find it complex or overwhelming at first, particularly when transitioning from simpler systems. It can take time and training to feel fully comfortable. **What problems is Pabau Practice Management solving and how is that benefiting you?** Saves admin time Reduces errors & inconsistencies Gives staff one place to work instead of multiple apps ### 7. Seamless Onboarding and Outstanding Support with Pabau **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Pabau Practice Management?** Pabau is an excellent, user-friendly system that’s incredibly easy to navigate, even for those new to clinic management software. The team are responsive, knowledgeable, and went above and beyond to accommodate my busy schedule throughout the onboarding and training process. Their guidance made the transition seamless, and I always felt supported at every stage. Overall, a great experience with both the system and the team behind it. **What do you dislike about Pabau Practice Management?** The on-boarding process is quite lengthy, but it's clear that this is for a good reason. **What problems is Pabau Practice Management solving and how is that benefiting you?** Easier diary management Easier payment options General better running of clinic ### 8. Exceptional Support and Training from Pabau **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Pabau Practice Management?** Working with Pabau has been an excellent experience. Their team not only provided top-tier software training but also guided me through setting up my own company. Their support was consistent, patient, and genuinely invested in my success. I highly recommend them to anyone seeking reliable expertise and outstanding service. **What do you dislike about Pabau Practice Management?** Some of the revenue meetings started later than planned. **What problems is Pabau Practice Management solving and how is that benefiting you?** I am in the process of implementing a new software program for my company. ### 9. Using Pabau for your business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Pabau Practice Management?** The team . They are available any time if the day to answer questions and support us as a practice. We only recently have started integrating Pabau with some external professional prividers, which saves us time. **What do you dislike about Pabau Practice Management?** The interface can look complicated to begins with and some areas need fixing. However, Pabau team are helpful when help is required. **What problems is Pabau Practice Management solving and how is that benefiting you?** Online booking system helps us with reducing admin workload. It is a good practice to keep as much information fir each profile as possible, including medical notes, photos, correspondence, external documents or external correspondence. ### 10. First start **Rating:** 4.5/5.0 stars **Reviewed by:** Syeda A. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Pabau Practice Management?** This is my first time for any practice management to setup for myself. This is quite supportive and involves great detail require for practice management. **What do you dislike about Pabau Practice Management?** The meeting are quite fast and not clear agenda, if send information prior to meeting makes tings clear. **What problems is Pabau Practice Management solving and how is that benefiting you?** appointment booking team management finiancial sides client handling marketing ### 11. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Jaisyn P. | Doctor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Pabau Practice Management?** I’ve had a great experience using Pabau for my new aesthetic clinic. The system is incredibly user-friendly and has streamlined everything from bookings to patient records. Their support team is always responsive and helpful, making the whole process stress-free. Pabau has truly helped us save time, stay organised, and deliver an even better experience for our clients. Highly recommend! **What do you dislike about Pabau Practice Management?** No notes regarding areas of dissatisfaction. The software and team are great **What problems is Pabau Practice Management solving and how is that benefiting you?** All-in-one software that helps scheduling, collecting review and taking payments ### 12. Pabau Set up **Rating:** 5.0/5.0 stars **Reviewed by:** Satomi K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Pabau Practice Management?** When I asked many questions, Eva answered quickly, kindly, and with great care. She made me feel comfortable even though my English isn’t perfect, and I truly appreciate her support. **What do you dislike about Pabau Practice Management?** It helps me to start to use it correctly. **What problems is Pabau Practice Management solving and how is that benefiting you?** Manage my business easily and efficiently ### 13. Clear Explanations and Smooth Training **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2026 **What do you like best about Pabau Practice Management?** Very clear and simple explanations. Fluid speech. **What do you dislike about Pabau Practice Management?** I have no criticisms to make about the training. **What problems is Pabau Practice Management solving and how is that benefiting you?** I was looking for an all-in-one software that offers both an integrated payment solution and features to manage marketing automations. ### 14. Pabau set-up process **Rating:** 5.0/5.0 stars **Reviewed by:** Prokopis A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Pabau Practice Management?** So far my experience is more than positive. I m at the set-up process of the software and the team is very helpful and professional. **What do you dislike about Pabau Practice Management?** I do not have any for now. pabau is a software with a lot of abilities, so I understand it will require some time to become comfortable with it **What problems is Pabau Practice Management solving and how is that benefiting you?** Same admin time Clear documentation automation ### 15. Prompt assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Celina K. | Dermatology Specialty Doctor , Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Pabau Practice Management?** The company provides quick support whenever I encounter any problems with the platform. I would recommend their service. **What do you dislike about Pabau Practice Management?** The platform occasionally crashes, but it usually recovers quickly. **What problems is Pabau Practice Management solving and how is that benefiting you?** The platform covers payments, patient information, and booking, making it easier to manage these essential tasks. ### 16. Easy onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Rina D. | Physician, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Pabau Practice Management?** The Pabau Academy has been amazing! I love being able to pick a video I want to listen to in any order, makes it so simple. The videos are to the point, easy to understand and very informative. It has been making setting up my practive management a breeze. **What do you dislike about Pabau Practice Management?** So far I have not found anything I dislike about it. **What problems is Pabau Practice Management solving and how is that benefiting you?** Integrating all the forms into the client card is amzing. Having all the important information in 1 place make it simple to review and see patients. ### 17. Exceptional Support and Expertise from PABAU **Rating:** 5.0/5.0 stars **Reviewed by:** Khaldoon A. | Operation Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2025 **What do you like best about Pabau Practice Management?** Pabau is an incredibly versatile and user-friendly platform that has transformed how we manage our clinic. The best part about Pabau is its comprehensive suite of features, all seamlessly integrated into one system. The new features in Pabau 2 are game-changers for us. They’ve not only saved us time but also provided valuable insights to help grow our revenue. The platform is intuitive, making it easy for our team to adopt and use effectively. Overall, Pabau has exceeded our expectations, and we highly recommend it to any clinic looking to enhance efficiency and boost growth! **What do you dislike about Pabau Practice Management?** I think that he sheer number of options and tools can feel overwhelming at first when we started using Pabau 2, but the several sessions of the streamlined onboarding process and the additional training resources have helped us as new users adapt even faster. Nothing to dislike! **What problems is Pabau Practice Management solving and how is that benefiting you?** Pabau has been a game-changer for our clinic by solving several key operational challenges. The integrated features, like automated reminders, advanced reporting, and customizable workflows, have saved us significant time and reduced errors. Additionally, the marketing tools have helped us attract and retain more clients, directly boosting our revenue. ### 18. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Sharan K. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2025 **What do you like best about Pabau Practice Management?** Great service, very helpful staff, always available for any help required. **What do you dislike about Pabau Practice Management?** No downsides...great in every way! Highly recommended. **What problems is Pabau Practice Management solving and how is that benefiting you?** Client database is taken care of, services as well as packages well thought out, ease of booking for my clients, appointments all well organised as well as reminder options. ### 19. New clinic setup **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Pabau Practice Management?** Pabau offers everything I need to run a medical aesthetics clinic in one place — bookings, patient records, invoicing, consent forms, marketing tools, and financial reports. I especially love how I can automate reminders, link the correct forms to treatments, and personalise communication. It has significantly streamlined my workflow and helps me deliver a more professional, seamless experience to my patients. Ask ChatGPT **What do you dislike about Pabau Practice Management?** There is a bit of a learning curve, especially when it comes to navigating the financial dashboard and understanding how different reports interact. It can take time to figure out where to find the most accurate data, and some settings (like invoice emails or deposit tracking) are not always intuitive at first. That said, once you get the hang of it, the system becomes much easier to manage — and the support team are very helpful when you need guidance. **What problems is Pabau Practice Management solving and how is that benefiting you?** Pabau is helping me streamline every aspect of my clinic — from patient intake and consent forms to online bookings, invoicing, and follow-ups. As a medical professional running my own business, it eliminates the need for multiple platforms and reduces the risk of errors or missed steps. It also saves me a huge amount of admin time by automating reminders and linking the correct documents to each treatment. Overall, it gives me more control and clarity in managing both the clinical and business side of my practice. ### 20. I have just joined Pabau. The support given by the team has been extraordinary. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2025 **What do you like best about Pabau Practice Management?** Helpful team to provide ongoing support. **What do you dislike about Pabau Practice Management?** It does take time to explore all it's functions but it is definitely worth the investment of time to get the software working optimally. **What problems is Pabau Practice Management solving and how is that benefiting you?** Online bookings, forms/questionnaires can be sent out and returned easily. ### 21. 5 Stars Exceptional Support from Neil! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Pabau Practice Management?** Neil has been absolutely outstanding in providing support with Pabau. From the very beginning, he was not only knowledgeable but also incredibly patient and thorough. He took the time to understand my company’s specific needs and went above and beyond to ensure everything was set up perfectly. His guidance made a real difference and helped us feel confident using the system. It’s rare to come across someone so dedicated and genuinely helpful, thank you, Neil, for your excellent support! **What do you dislike about Pabau Practice Management?** Nothing that I can think of. I had a really good experience **What problems is Pabau Practice Management solving and how is that benefiting you?** Pabau has helped me solve several key challenges in running my clinic more efficiently. Before using it, managing appointments, patient records, and communication felt disjointed and time-consuming. Pabau brought everything into one place, making it easier to stay organized and save valuable time. It’s greatly improved how I handle patient follow-ups, reminders, and consent forms, all now automated and seamless. ### 22. Efficient Support **Rating:** 4.0/5.0 stars **Reviewed by:** Osanna R. | Member Board of Directors, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Pabau Practice Management?** Pabau is a great platform for the clinic I work at. It meets all our needs and more. Not only does it effectively support the services I have already, but is able to integrate other marketing and financial services to elevate the business - all in one place. The ease of use is especially helpful given that our clinic relies on using this platform everyday. Additionally, the success team is especially helpful for answering all questions. They are very efficient in our meetings in answering all our questions and helping to make suggestions that ensure the best use of the system. **What do you dislike about Pabau Practice Management?** Sometimes due to the time difference across different countries, it makes it difficult to schedule times however the support teams do their best to make sure meetings are scheduled at times most conveinent for us (the users). **What problems is Pabau Practice Management solving and how is that benefiting you?** Pabau has been very supportive in not only ensuring the ease of day-to-day tasks, but also maximizing marketing strategies (such as sending newsletters to clients). ### 23. Very professional yet Personable **Rating:** 5.0/5.0 stars **Reviewed by:** Jean Kimberley L. | Owner and therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about Pabau Practice Management?** Pabau are very knowledgable and work very hard to assist me in the timeframe that works well for me. Being new to software they helped me understand from a laymans point of view which I really appreciate. From the very first call I felt comfortable and nothing was too much trouble. I can't ever imagine not having this software. Its so easy to use and integration was very straightforward. I use it everyday now and I am so glad I do. My team will find it so much easier than paper, remembering to send emails and forms honestly best program I have ever used !! **What do you dislike about Pabau Practice Management?** To be honest I really cant answer this ! **What problems is Pabau Practice Management solving and how is that benefiting you?** Paperless system booking system and payment system , it takes all the hard work out of it so me and my team can concentrate on what we do best ### 24. Excellent customer service with a great system that has all the functions I need for my clinic. **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth P. | Aesthetic practitioner - qualified RN, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about Pabau Practice Management?** The supportive staff and how easy the system is to use. Extensive features are great. Ease of set-up and availability of technical support are excellent. **What do you dislike about Pabau Practice Management?** I have yet to come across any difficulties. **What problems is Pabau Practice Management solving and how is that benefiting you?** My whole clinic can be managed in 1 place, ensuring I am paperless. ### 25. Very satisfied **Rating:** 5.0/5.0 stars **Reviewed by:** Anita S. | Aesthetic doctor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Pabau Practice Management?** I’m really satisfied with the support we received from the Pabau team. It’s truly refreshing to work with a customer service team that is so knowledgeable and eager to help. A special shout-out to Martin for his thorough explanations and for taking the time to tailor the system to fit our clinic’s specific needs. **What do you dislike about Pabau Practice Management?** Sometimes the system slows down a little bit, but the team works hard and quickly to fix the problem. **What problems is Pabau Practice Management solving and how is that benefiting you?** Feedback requests form to be sent automatically to my clients, to be able to share the feedbacks on my social media. Positive comments help me to run my clinic successfully. ### 26. The onboarding process and the software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Pabau Practice Management?** The representatives are attentive and genuinely care about helping you get started. They make the onboarding process smooth and easy, answering all your questions with patience and clarity. Overall, I’m very pleased with the support I’ve received so far, and I’m looking forward to using the system. **What do you dislike about Pabau Practice Management?** I can’t say I don’t like it. So far this app has provided everything I need in 1 place. **What problems is Pabau Practice Management solving and how is that benefiting you?** They are making online booking easy, access to client notes & charts easy, clients can access their files easy. ### 27. Great Customisation and Automation, but the App Hasn’t Worked Properly **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Pabau Practice Management?** I really like the customization options and the automation features. **What do you dislike about Pabau Practice Management?** This app is terrible, and it hasn’t worked properly since I signed up. **What problems is Pabau Practice Management solving and how is that benefiting you?** Booking and Ems ### 28. Feature-Rich Platform with a Lengthy Onboarding Process **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Pabau Practice Management?** I like how many features there are. I like how its specifically designed for med spa. **What do you dislike about Pabau Practice Management?** Lots of steps for onboarding which can get confusing **What problems is Pabau Practice Management solving and how is that benefiting you?** its solbing the issues around workflow and admin. its keeping everything in one place. espeically ease of payments and payment racking, deposits etc ### 29. Exceptional Onboarding and Support from the Pabau Team **Rating:** 5.0/5.0 stars **Reviewed by:** Maziyah A. | Doctor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about Pabau Practice Management?** Step by step process. Pabau team is very patient and helpful. Structured onboarding with regular meetings and multiple sources of help and information **What do you dislike about Pabau Practice Management?** Nil I have found the process and system great **What problems is Pabau Practice Management solving and how is that benefiting you?** Booking system, marketing and revenue support. Point of service ### 30. Great Features and Support, But Slowed Down by Performance **Rating:** 4.0/5.0 stars **Reviewed by:** lily e. | Practioner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Pabau Practice Management?** Customer support was somewhat useful at times. Has a wide range on features which are easy to use. **What do you dislike about Pabau Practice Management?** Slow at times with payments. Some of the customer support when having meetings weren't great and wasting time which wasn't needed. **What problems is Pabau Practice Management solving and how is that benefiting you?** Pabau Practice Management solves clients follow up and improves their experience. ### 31. User-Friendly System with Room for Improvement in Lab and Prescription Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Sam A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Pabau Practice Management?** I like how easy it is to use and that there are a lot of options inside the system to manage clients. **What do you dislike about Pabau Practice Management?** The lab integration and prescription integration for US companies could be easier to use and better overall. **What problems is Pabau Practice Management solving and how is that benefiting you?** It is solving managing all of my clients in one place including a marketing aspect. ### 32. Outstanding 24/7 Support and All-in-One Business Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Pabau Practice Management?** Pabau offers 24/7 support whether that's via call, message or video call - you'll always have someone to help you out if you need. Pabau is very user-friendly and keeps all your business management needs under one roof. **What do you dislike about Pabau Practice Management?** I have only just started using the software so unable to comment at this time. I have had a great experience thus far. **What problems is Pabau Practice Management solving and how is that benefiting you?** I now have all my business management needs under one roof which simplifies things massively. Pabau is user friendly and makes lead/client communication seamless. ### 33. Modern scheduling made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2025 **What do you like best about Pabau Practice Management?** The switch to the new booking system has been a game changer for our clinic. As a healthcare and wellness provider, efficiently managing appointments and minimizing administrative time are critical — and this platform delivered on both fronts. **What do you dislike about Pabau Practice Management?** Because I am a small business and am unfamiliar with booking systems, the initial setup took some time. However, the support team was very helpful and guided me through the process. One minor wish is that the mobile app could be polished a bit more, especially for older patients who are not as tech-savvy, but overall functionality is strong. **What problems is Pabau Practice Management solving and how is that benefiting you?** The automated appointment confirmations and reminders have reduced our call volume and cut down on no-shows, which used to be a major issue. It also supports SMS and email follow-ups, which patients appreciate and which saves us time on outreach. ### 34. Excellent service by Martin of Pabau. **Rating:** 4.0/5.0 stars **Reviewed by:** Colin J De Courcy R. | Sex & Relationship Mentor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2025 **What do you like best about Pabau Practice Management?** easy to use and flexibleand adaptable to my needs. Excellent service by Martin of Pabau. Attentive and problems solving. He tailored by use of Pabau to my specific practice. Its a good booking system and quite adaptable. **What do you dislike about Pabau Practice Management?** to many down times and they use Stripe which is slow and expensive **What problems is Pabau Practice Management solving and how is that benefiting you?** speed and on line facility ### 35. Excellent software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Pabau Practice Management?** Pabau is very user friendly and easy to navigate. It has most of the medical options and make your consultation sleek. **What do you dislike about Pabau Practice Management?** I have been using Pabau 1 month so far there were no concerns yet. **What problems is Pabau Practice Management solving and how is that benefiting you?** It takes less time to store patient information and consultations. I like the Echo AI support in consultations. ### 36. Comprehensive, user friendly software. **Rating:** 5.0/5.0 stars **Reviewed by:** Shaye P. | Director/Paramedical Aesthetician, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2025 **What do you like best about Pabau Practice Management?** It's a completely comprehensive system - has everything that I need and then some. The support system is fantastic as well. **What do you dislike about Pabau Practice Management?** No downsides noted as yet, the support has assisted tremendously with any issues. **What problems is Pabau Practice Management solving and how is that benefiting you?** They are constantly evolving the product to meet the demands of the user. ### 37. Pabau - the new me! **Rating:** 5.0/5.0 stars **Reviewed by:** Ruhin K. | Medical Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Pabau Practice Management?** Superb customer service and responses when needed. Excellent spoon-fed service that has enabled me to excel in this system and set up my clinic well. **What do you dislike about Pabau Practice Management?** Cost and compared to previous; however the facilities and integration availabilities is gigantic and supersedes anything in the price category. **What problems is Pabau Practice Management solving and how is that benefiting you?** Booking, invoicing, e-prescriptions, lab result integration - all that I need for an effective service to my clients. Added in is the AI software - amazing! ### 38. Amazing, comprehensive software. **Rating:** 5.0/5.0 stars **Reviewed by:** Shaye P. | Owner/Paramedical Aesthetician, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Pabau Practice Management?** I've found the software to not only be very comprehensive (they've thought of everything) but also quite user friendly and easy to navigate. The custom service and assistance with the site is also fabulous. **What do you dislike about Pabau Practice Management?** Nothing that I've found so far, they have done a fabulous job. **What problems is Pabau Practice Management solving and how is that benefiting you?** Simple streamlined service, saving me time and money ### 39. Pabau Practice Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2025 **What do you like best about Pabau Practice Management?** Martin from Pabau has been extremely helpful with helping me set up and use Pabau to its full extent. There are many features aside from the booking system, including integration with website, review publication and the ability to generate multiple types of reports to help analyse clinic data **What do you dislike about Pabau Practice Management?** At first there is a lot to learn but this was made much easier with the help of Martin from Pabau showing each feature and how to use them **What problems is Pabau Practice Management solving and how is that benefiting you?** Patient booking system, reminders for appointments, review collection and data collection ### 40. Great software **Rating:** 5.0/5.0 stars **Reviewed by:** Summya F. | Doctor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Pabau Practice Management?** It has everything in one place, booking system, marketing system and ability to chase leads. LOve that you can also send forms and newsletters, their customer support is really good, the respond quickly to any issues. **What do you dislike about Pabau Practice Management?** Price point is a bit high and additional features need to pay for but it does do everything so wouldn't use anything else **What problems is Pabau Practice Management solving and how is that benefiting you?** Keeping client information in one place, documentation is compliant with GDPR using this software. ### 41. Fast Acting and No Complaints **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Pabau Practice Management?** The staff were quick to respond and very attentive, making for a great team overall. **What do you dislike about Pabau Practice Management?** Nothing really everything is working well **What problems is Pabau Practice Management solving and how is that benefiting you?** Having all the information in one place from start to finish ### 42. all in experience **Rating:** 5.0/5.0 stars **Reviewed by:** Gerjan b. | nurse practitioner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Pabau Practice Management?** almost all in one software they help you with trying out en setting everything up because its so wide **What do you dislike about Pabau Practice Management?** could also implement quality management (protocols) and complaints handling **What problems is Pabau Practice Management solving and how is that benefiting you?** medical files keeping communication marketing ### 43. Overall a great experience. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2025 **What do you like best about Pabau Practice Management?** Pabau has enabled us to have everthing from our clinic integrated in one single platform. **What do you dislike about Pabau Practice Management?** Still some bugs and glitches to be fixed. **What problems is Pabau Practice Management solving and how is that benefiting you?** It is enabling us to ensure that all our clients have filled the necessary forms. Doctors can now access these with ease and get back to the patient if needed. ### 44. Amazing Service—Helpful, Quick, and No Downsides! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Pabau Practice Management?** They are amazing! Very helpful and quick **What do you dislike about Pabau Practice Management?** There’s nothing to dislike! They have been amazing from the start **What problems is Pabau Practice Management solving and how is that benefiting you?** They are amazing! ### 45. Product Review **Rating:** 3.5/5.0 stars **Reviewed by:** leonie c. | Nurse, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Pabau Practice Management?** I really like the automated features and personalisation. **What do you dislike about Pabau Practice Management?** it is a bit tricky to access all of the features on my phone. **What problems is Pabau Practice Management solving and how is that benefiting you?** It holds all my client information in one place. ### 46. Customisable Solution Perfectly Tailored to Our Business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2025 **What do you like best about Pabau Practice Management?** Customisable, tailored to business needs **What do you dislike about Pabau Practice Management?** Took a couple of weeks to get started. Pricing has increased in past couple of years. **What problems is Pabau Practice Management solving and how is that benefiting you?** Patient scheduling, cancellations, payments, consent forms. ### 47. Easy to use booking system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Pabau Practice Management?** Easy to book appointments and keep documentation, easy upload of photos to patient files **What do you dislike about Pabau Practice Management?** Change of terms with regards charges for the Pabau terminal after I had taken it on under a different agreement for charges **What problems is Pabau Practice Management solving and how is that benefiting you?** Documentation keeping. They help me set up and build consent forms, treatment notes etc. and have them looking well for when the patients go through them in clinic ### 48. Really Superior Software **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie Q. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Pabau Practice Management?** We love the functionality, customization, communication, and patient experience that Pabau offers. We have been blown away with the level of customer service support for implementation, data transfer, and training. Also, the consistent improvements that Pabau makes to improve the user experience and efficiencies are a game-changer. If they keep doing what they're doing, they will be hard to beat. **What do you dislike about Pabau Practice Management?** There are hiccups that happen, but Pabau is quick to try and resolve them. We are working on a few items with Prescriptions here, as things in the UK are done differently here in the US. Additionally, I'm not a fan of having to pay for SMS Credits to send confirmation texts to our patients. This should be integrated. It can become costly and make the software more expensive than others if you have a lot of patients. **What problems is Pabau Practice Management solving and how is that benefiting you?** Our patient expereince is superior now with integrating Pabau into our practice. We not have the ability to incorporate digital patient forms with the portal that are easy to use and easy to update. Additionally, consent forms can be automated and associated with the specific appointment type, making it easy for them to sign prior to their appointment. ### 49. Very impressive support and platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Adam S. | Doctor and Director of Dr Alluris Aesthetics, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Pabau Practice Management?** Very impressive support. Pabau has assigned to me a team to support me with every step of the setting up their platform, which has countless integrations and customisation, making it almost effortless for me to go through all the little details. That includes everything from princing and advice about it to making vouchers and automating consenting forms and sending out campaigns, giving me discounts on their services based on my specific situation as a company, and all this with active and kind support from multiple people on multiple online video meetings. I would definitely recommend. Althought the plaform addressess many complicated topics of a company, it helps both the business and the client end to be easy and intuitively accessed, enabling me avoiding a tonne of paperwork for every day use. **What do you dislike about Pabau Practice Management?** I would like some more integration of their widgets with my website on wordpress so that links would not send my clients externally, would remain on my website while the make purchases of my services. **What problems is Pabau Practice Management solving and how is that benefiting you?** Managing my business in an integrated platform, addressing fincancial tracking, payments, clinical history taking, consenting of my clients for my procedures, promoting my offers and much more. ### 50. As a small business and new start up business I found that Pabau was very good to support my busines **Rating:** 5.0/5.0 stars **Reviewed by:** Emel S. | Aesthetic practitioner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2025 **What do you like best about Pabau Practice Management?** When I have a question or support they always provide me with best service which is crucial for me and my business **What do you dislike about Pabau Practice Management?** They should do more things on mobile app like a desk version to be able to see clients history without going back to each appointment to see **What problems is Pabau Practice Management solving and how is that benefiting you?** Documentation ## Pabau Practice Management Discussions - [What do you like most about Pabau for managing your medical practice, and what improvements would you suggest?](https://www.g2.com/discussions/what-do-you-like-most-about-pabau-for-managing-your-medical-practice-and-what-improvements-would-you-suggest) - [View Pabau Practice Management pricing details and edition comparison](https://www.g2.com/products/pabau-practice-management/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-05-22+11%3A37%3A46+-0500&secure%5Bsession_id%5D=d692cf21-332c-4822-9b4e-e9a0a3246b16&secure%5Btoken%5D=2c6b09d0c710f08a3e925edae8e3ed114b3375bc8a8dc5444c48e9522a4abd9e&format=llm_user) ## Pabau Practice Management Integrations - [Framer](https://www.g2.com/products/framer/reviews) - [GoCardless](https://www.g2.com/products/gocardless/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Stripe Terminal](https://www.g2.com/products/stripe-terminal/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Pabau Practice Management Features **Operations** - Workflow Optimization - Clinical Documentation - EHR Integration - Clinical Documentation - Clinical Communication - Clinical Documentation - Transcription Automation - Clinical Documentation - CDI Training - Clinical Documentation - Clinical Data Exchange - Clinical Documentation - Document Access - Clinical Documentation - Digitization - Clinical Documentation **Clinical Workflow Management** - Multiple Medical Provider Access - Meaningful Use Reporting - Clinical Documentation **Business Administration - Spa Management** - Inventory Management - Billing & Sales - Employee Management **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications **Operations Management** - Administrative Processes - Back Office Processes - Workflow Coordination - Practice Specialty Support **Technology** - Telecommunications - EHR Integration **Business Management** - Inventory Management - Merchant Services - Appointment Scheduling - Employee Management **Patient Health Information Management** - ePHI Storage - Interoperability - Patient Workflow Management **Marketing - Spa Management** - Membership - Social Review - Automated Campaigns **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration **Added Efficiencies** - Integration with EHRs - Compliance - Integration with Billing Software - Patient Information Management **Administration** - Practice Branding - Practice Specific - Charting And Documentation **Marketing** - Client Communications - Loyalty Management - CRM **Generative AI** - AI Text Summarization **Guest Experience - Spa Management** - Scheduling - Surveys - Customer Trends **Compliance** - HIPAA Compliance - State Regulation Compliance **Practice Management** - Patient Records - Photo Management - E-Prescribing and Lab Orders - Patient Portal - Insurance Billing **Generative AI** - AI Text Summarization **Agentic AI - EHR** - Autonomous Task Execution **Platform Tools** - Reporting and Analytics - Healthtech Integrations - Mobile App ## Top Pabau Practice Management Alternatives - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (485 reviews) - [ModMed](https://www.g2.com/products/modmed/reviews) - 4.5/5.0 (329 reviews) - [Epic](https://www.g2.com/products/epic/reviews) - 4.2/5.0 (895 reviews)