Best Patient Engagement Software with Patient Portal / Patient Communication Capabilities

How Many Patient Engagement Software Products Does G2 Track?

Total Products under this Category: 614

Category Stats (Nov 2026)

  • Average Rating: 4.36/5 (↑0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Compulink Advantage (+3.45%) - Among all products in this category, Compulink Advantage recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Patient Engagement Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 14,000+ Authentic Reviews
  • 614+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Patient Engagement Software

G2 Grid® for Patient Engagement Software plotting products by satisfaction and market presence

Highlighted products: Weave, Birdeye, Salesforce Health Cloud, ModMed, Curogram, Carepatron, Adit, and NexHealth.

Underlying data: [Grid® JSON](https://www.g2.com/categories/patient-engagement/grids.json?focus%5B%5D=weave-weave&focus%5B%5D=birdeye&focus%5B%5D=agentforce-health-formerly-salesforce-health-cloud&focus%5B%5D=modmed&focus%5B%5D=curogram&focus%5B%5D=carepatron&focus%5B%5D=adit&focus%5B%5D=nexhealth)

Birdeye

Birdeye builds AI coworkers for multi-location brands — trusted by the world's largest enterprise brands, including Aspen Dental, Sun Auto, and Caesars Entertainment. We give you AI coworkers at every location, across marketing, operations, and customer experience, that own the jobs your business needs done: winning AI visibility, booking appointments, and driving consistent CX. AI Coworkers → Own the Jobs Jay (marketing), Myna (operations), and Robin (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. An agent carries out an action, but it doesn't own an outcome. A coworker holds a job. Agents give you capacity; coworkers give you ownership. Your team manages three coworkers instead of thirty agents — and the work gets done at every location, without stretching anyone thinner. Agents → Do the Work Each coworker orchestrates multiple agents that work together to complete a job, and how those agents work is what makes us different. Most software tells you what's happening; ours decides what to do and does it. That runs on BirdAI, our Agent OS: it consolidates every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reasons with your industry, brand, and location context, backed by 13 years of multi-location data infrastructure; and acts — autonomously or with a human in the loop, your call per workflow. So one review, one campaign, one missed call becomes a finished outcome, not a line item in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need — so you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye serves multi-location brands in healthcare, dental, restaurants, financial services, auto, retail, and property management.

Average Rating: 4.7/5.0

Total Reviews: 4,193

How Do G2 Users Rate Birdeye?

  • Workflow Management: 8.8/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.8/10)
  • Patient Satisfaction Management: 9.0/10 (Category avg: 8.5/10)
  • Patient Communications: 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Birdeye?

  • Seller: Birdeye
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Palo Alto, CA
  • LinkedIn® Page: www.linkedin.com
    1,477 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Marketing Manager, Owner
  • Top Industries: Hospital & Health Care, Real Estate
  • Company Size: 46% Small, 34% Medium

What Do G2 Reviewers Say About Birdeye?

AI-generated summary from verified user reviews

Pros
  • Users find the interface intuitive and easy to navigate, making everyday tasks simple to learn and use.
  • Users value the responsive, helpful support team for quickly answering questions and assisting with their needs.
  • Users value straightforward messaging tools for quickly connecting with customers and keeping conversations organized.
  • Users like how automation streamlines recurring tasks and reduces manual work, saving time for their teams.
  • Users like how easy review requests help them collect more customer reviews.
Cons
  • Users find navigation unintuitive and clunky, with features and settings sometimes difficult to locate.
  • Users find the pricing high for the value, with costs limiting access for smaller teams and multi-location businesses.
  • Users report limited integrations, difficult setup, and connections that sometimes fail or break.
  • Users report platform glitches, bugs, freezes, and occasional downtime that disrupt use.
  • Users report slow support responses and difficulty reaching someone who can resolve issues.

What Are Recent G2 Reviews of Birdeye?

What Are G2 Users Discussing About Birdeye?

Salesforce Health Cloud

Salesforce Health Cloud is the trusted, connected, AI-first platform for healthcare, built on our deeply unified platform with healthcare-specific data models, workflows, interoperability, and compliance. It connects clinical and non-clinical data to fuel pre-built and configurable AI agents - helping you reduce employee burnout, scale personalized patient engagement and accelerate time to care. Put Patients and Members First *Unify clinical and nonclinical data into a single, comprehensive patient or member profile with purpose-built data models for providers and payers *Deliver seamless self-service experiences with user-friendly apps for Patient Services, Behavioral Health, Disease Surveillance, and Crisis Management *Drive member engagement and close care gaps with data-driven segmentation, whole-person care, intelligent referrals, and proactive outreach Contain Costs and Drive Operational Efficiency. *Get started faster with Salesforce Go. Discover features you already own, turn them on in a single click, and configure them in a streamlined interface to reduce time to value *Navigate with confidence using the latest Salesforce UI, designed to minimize friction for clinical and administrative teams *Automate scheduling, assessments, benefits, and care outreach with HIPAA-ready inbound and outbound voice agents *Eliminate manual entry with Document AI to extract and digitize clinical data from forms *Lower costs and speed time to care with guided utilization management workflows for prior authorizations, provider network management, and care coordination Deploy Pre-built Agentforce Skills Out-of-the-Box *Provider: Patient Data EHR Retrieval, Eligibility & Benefits Verification, Provider Match, Medication Refill Requests, and more *Payer: Claims Service & Member Coverage Assistance, Benefits Verification, Provider Network Summary, and more *Home Health: Patient Summary & Recommendations, Quote, Benefit & Budget Creation Configure and extend tools with low-code/no-code tools on the Agentforce platform Deliver Intelligent Insights at the Point of Care *Move beyond static reporting to predictive insights with Health Intelligence, powered by Tableau *Enable care teams with actionable, AI-powered insights at the point of service *Support 24/7 patient and member engagement with always-on Agentforce agents Compliance at Every Step *Deploy AI with confidence using the Trust Layer — built-in guardrails mask sensitive PII/PHI ensuring HIPAA adherence *Set user-based permissions to govern patient and member data visibility Open Ecosystem for Interoperability *Extend health systems with HL7 FHIR-aligned APIs and Agentforce MuleSoft integrations with EHR, CMS, and more *Ingest structured and unstructured data from EHRs and claims systems using Data 360 with Zero Copy integration *Seamlessly integrate with Customer 360 products like Slack, Marketing Cloud, and Tableau

Average Rating: 4.0/5.0

Total Reviews: 86

How Do G2 Users Rate Salesforce Health Cloud?

  • Workflow Management: 10.0/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.8/10)
  • Patient Satisfaction Management: 8.3/10 (Category avg: 8.5/10)
  • Patient Communications: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Salesforce Health Cloud?

  • Seller: Salesforce
  • Company Website:
  • Year Founded: 1999
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    89,711 employees on LinkedIn®
  • Ownership: NYSE:CRM

Who Uses This Product?

  • Top Industries: Hospital & Health Care, Health, Wellness and Fitness
  • Company Size: 46% Large, 28% Small

What Do G2 Reviewers Say About Salesforce Health Cloud?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use in Salesforce Health Cloud, especially with the intuitive Patient 360 feature.
  • Users value the Patient 360 view for its seamless integration, enhancing tracking of patient vitals efficiently.
  • Users value the Patient 360 view in Salesforce Health Cloud for its seamless integration of patient data and vital tracking.
  • Users appreciate the Patient 360 view of Salesforce Health Cloud, streamlining clinician access to vital patient data.
  • Users value the seamless integration of patient data in Salesforce Health Cloud, enhancing clinician efficiency and patient care.
Cons
  • Users find the complex interface challenging, especially during initial setup and when loading extensive patient records.
  • Users experience slow loading times with the Patient Timeline, particularly with extensive patient historical records.
  • Users find the slow performance of the Patient Timeline frustrating, especially with many historical records to load.
  • Users face complex software limitations with configuration and slow data loading in Salesforce Health Cloud, impacting usability.
  • Users report that the initial configuration is extremely complex, making integration and performance challenging for healthcare providers.

What Are Recent G2 Reviews of Salesforce Health Cloud?

What Are G2 Users Discussing About Salesforce Health Cloud?

Pabau Practice Management

Pabau is the all-in-one practice management platform built to help healthcare clinics and med spas run smarter, grow faster, and deliver outstanding client care. Trusted by over 3500 practices worldwide, Pabau acts as your mission control – combining powerful revenue-driving tools with smart automations that save time and reduce admin. From integrated payments and card-on-file charging to EMRs, charting, calendars, online bookings, inventory tracking, and before-and-after photo storage – everything you need is in one place. Automate pre-care and after-care emails, send appointment reminders via SMS or email, manage your reputation, and run multi-location operations effortlessly. With Pabau, you’ll spend less time on admin and more time doing what you do best – while your marketing runs in the background.

Average Rating: 4.7/5.0

Total Reviews: 332

How Do G2 Users Rate Pabau Practice Management?

  • Workflow Management: 9.3/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 8.8/10)
  • Patient Satisfaction Management: 9.2/10 (Category avg: 8.5/10)
  • Patient Communications: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Pabau Practice Management?

  • Seller: Pabau
  • Year Founded: 2012
  • HQ Location: London, England
  • LinkedIn® Page: www.linkedin.com
    168 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Director, Owner
  • Top Industries: Medical Practice, Health, Wellness and Fitness
  • Company Size: 99% Small, 1% Medium

What Do G2 Reviewers Say About Pabau Practice Management?

AI-generated summary from verified user reviews

Pros
  • Users find Pabau's customer support excellent, enhancing their experience and helping them maximize the platform's potential.
  • Users value the ease of use of Pabau Practice Management, enhancing efficiency and professionalism in clinic operations.
  • Users commend Pabau for its exceptionally helpful customer support, ensuring effective use and continuous exploration of features.
  • Users praise the exceptional staff support from Pabau, enhancing their clinic management experience with reliable guidance and training.
  • Users appreciate the streamlined patient management of Pabau, enhancing efficiency in clinic operations and patient experience.
Cons
  • Users face technical issues with Pabau, including slow performance and difficulties in implementation and usability.
  • Users note a complex setup that necessitates time and training to fully navigate the Pabau system.
  • Users find the difficult learning curve of Pabau challenging, especially when transitioning from simpler systems.
  • Users notice the limited features of Pabau, requiring additional training and hindering overall usability and understanding.
  • Users find the difficult setup of Pabau Practice Management to be confusing and time-consuming during onboarding.

What Are Recent G2 Reviews of Pabau Practice Management?

What Are G2 Users Discussing About Pabau Practice Management?

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athenaOne

athenahealth is providing cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well as Epocrates and other point-of-care mobile apps. Our suite of integrated, network-enabled services works to deliver measurable financial and clinical results for providers. The athenahealth EHR offers a homepage that allows users to review the daily schedule and patient information, manage orders, and view incoming lab results. The billing module can be used in tandem with the EHR or on its own, and features a patented and continuously updated rules engine. Medical practice management tools include visibility into daily responsibilities, custom benchmarking, proactive trends analysis, and more. Patients can utilize a patient portal to review history, pay bills, sign forms, and schedule appointments. Reminders can be delivered via phone, email, or text message; patients can even be alerted when test results are waiting in the patient portal.

Average Rating: 3.4/5.0

Total Reviews: 114

How Do G2 Users Rate athenaOne?

  • Workflow Management: 9.4/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 7.2/10 (Category avg: 8.8/10)
  • Patient Satisfaction Management: 6.7/10 (Category avg: 8.5/10)
  • Patient Communications: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind athenaOne?

  • Seller: athenahealth
  • Year Founded: 1997
  • HQ Location: Watertown, MA
  • LinkedIn® Page: www.linkedin.com
    9,040 employees on LinkedIn®
  • Ownership: NASDAQ: ATHN

Who Uses This Product?

  • Top Industries: Hospital & Health Care, Medical Practice
  • Company Size: 45% Small, 35% Medium

What Do G2 Reviewers Say About athenaOne?

AI-generated summary from verified user reviews

Pros
  • Users value the user-driven evolution of athenaOne, praising its customization, robust features, and exceptional customer support.
  • Users value the ease of use of athenaOne, praising its user-friendly templates and seamless calendar integration.
  • Users highlight the top-notch API integration of athenaOne, providing unparalleled flexibility for efficient practice management.
  • Users find AthenaOne's exceptional customer support to be a true partnership, enhancing their practice experience significantly.
  • Users appreciate the user-friendly templates of athenaOne, enhancing productivity with seamless scheduling and customization.
Cons
  • Users face inadequate reporting features in athenaOne, causing frustration and inefficiency in documentation processes.
  • Users experience a significant learning curve with athenaOne, making documentation time-consuming and frustrating.
  • Users experience poor customer support with athenaOne, noting delays in response from the help desk.
  • Users face frequent billing issues with athenaOne, including price increases and poor customer support impacting their experience.
  • Users find the reporting process inefficient, requiring extensive training for staff and lacking necessary specifications.

What Are Recent G2 Reviews of athenaOne?

What Are G2 Users Discussing About athenaOne?

eClinicalWorks

eClinicalWorks® (eCW), a leading healthcare IT company, provides innovative software solutions to healthcare providers of all types, including health centers, ASCs, urgent care, and more. eCW has been a trusted partner in the healthcare industry since 1999, with over 180,000 physicians and more than one million medical professionals using their solutions. eCW EMR is a comprehensive, secure, scalable, intelligent cloud solution that allows providers to access their data from anywhere at any time. It features cutting-edge technology that help you develop processes and strategies to improve office efficiencies. These “AI assistants” include PRISMA, a health information search engine that brings together patient records from a variety of healthcare systems; Scribe, an automated documentation tool that saves time and enhances accuracy; and Eva, a virtual assistant that gives providers access to patient histories, health records, and scheduling at the point of care. These features streamline workflows and automate administrative tasks so providers can focus more on patient care. eCW RCM and billing services allow healthcare providers to streamline billing processes and improve their bottom line. Whether providers manage their billing in-house or outsource it to eCW, they can be assured of high-quality services and achieve up to a 98% or higher first-pass acceptance rate. The in-office billing solutions provide increased control over the billing process, improved accuracy and efficiency, and reduced costs associated with outsourcing. Providers can also automate their billing solutions using bots, which can help reduce administrative burdens and improve accuracy. For providers who prefer to outsource their billing, eCW services provide experienced billing professionals who use the latest technology and best practices to ensure timely and accurate billing while providing comprehensive reporting and analytics to help providers manage their revenue cycle. eCW offers patient engagement tools that benefit front office staff and healthcare providers. For front office staff, online check-in and online appointment booking tools can significantly reduce administrative burdens and improve patient satisfaction. For healthcare providers, tools such as Patient Portal, Messenger, healow Pay, and telehealth can improve care coordination, enhance the patient experience, and provide virtual care options. With the rise of Value-Based Care, the healthcare industry has shifted its focus from quantity to quality of care. Providers are now incentivized to deliver high-quality care that produces positive patient outcomes rather than focusing on more services. This shift has also created new challenges, particularly in care coordination, coding, and population health management. eCW bridges these gaps by offering tools including HEDIS, Chronic Care Management, Transition Care Management, Care Plan Oversight, and Remote Patient Monitoring, enabling providers to better manage patient populations, and improve care coordination. These tools help providers deliver high-quality care that meets the needs of both patients, providers, and payers, positioning them for success in the Value-Based Care landscape. eCW offers a comprehensive suite of healthcare IT solutions that help providers deliver high-quality care while improving practice efficiency and revenue cycle management.

Average Rating: 3.7/5.0

Total Reviews: 160

How Do G2 Users Rate eClinicalWorks?

  • Workflow Management: 8.2/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 7.4/10 (Category avg: 8.8/10)
  • Patient Satisfaction Management: 8.9/10 (Category avg: 8.5/10)
  • Patient Communications: 8.5/10 (Category avg: 8.8/10)

Who Is the Company Behind eClinicalWorks?

Who Uses This Product?

  • Who Uses This: Medical Assistant
  • Top Industries: Hospital & Health Care, Medical Practice
  • Company Size: 52% Small, 31% Medium

What Do G2 Reviewers Say About eClinicalWorks?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of eClinicalWorks, making it a top choice for small-cap businesses.
  • Users appreciate the easy-to-use interface of eClinicalWorks, enhancing their workflow and overall focus.
  • Users appreciate the accessibility of eClinicalWorks, finding it easy to use and understand for their business needs.
  • Users benefit from seamless appointment scheduling with eClinicalWorks, ensuring easy access to updated documents and doctor visits.
  • Users appreciate the booking ease of eClinicalWorks, simplifying appointment scheduling and keeping documents up to date.
Cons
  • Users experience significant slow loading times with eClinicalWorks, hindering multitasking and overall efficiency.
  • Users experience slow performance with eClinicalWorks, facing lags, automatic logouts, and extended wait times.
  • Users experience system instability with eClinicalWorks, citing lagging, freezing, and automatic logouts during multitasking.
  • Users often face technical issues with eClinicalWorks, including lag, automatic logouts, and frustrating processing times.
  • Users often face login issues such as automatic logouts and frustrating lag times during use.

What Are Recent G2 Reviews of eClinicalWorks?

What Are G2 Users Discussing About eClinicalWorks?

Solutionreach

Accelerate your revenue cycle with a unified, customizable patient messaging solution that streamlines the patient journey from first appointment to final payment. Solutionreach is the easy-to-use communications solution that helps build personalized patient relationships, improves care outcomes, optimizes staff time, and drives revenue We transform your patient communications while integrating seamlessly into existing operations. For 24 years, Solutionreach has kept offices running smoothly daily by growing revenue, and reducing no-shows for healthcare customers of all sizes with our industry-leading platform and service reliability. To learn how to get happier patients and staff with Solutionreach, visit www.solutionreach.com.

Average Rating: 4.3/5.0

Total Reviews: 168

How Do G2 Users Rate Solutionreach?

  • Workflow Management: 8.3/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 8.8/10)
  • Patient Satisfaction Management: 8.5/10 (Category avg: 8.5/10)
  • Patient Communications: 8.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Solutionreach?

Who Uses This Product?

  • Who Uses This: Office Manager
  • Top Industries: Medical Practice, Hospital & Health Care
  • Company Size: 88% Small, 9% Medium

What Do G2 Reviewers Say About Solutionreach?

AI-generated summary from verified user reviews

Pros
  • Users value the streamlined appointment scheduling in Solutionreach, making it easy and efficient for patients and staff.
  • Users commend the streamlined patient communication of Solutionreach, enhancing scheduling ease for both staff and patients.
  • Users value the efficient communication capabilities of Solutionreach, enabling quick updates to all customers.
  • Users value the communication ease of Solutionreach, finding it quick and efficient for sending updates to customers.
  • Users value the communication efficiency of Solutionreach, enabling fast and easy updates to all customers.
Cons
  • Users are frustrated with frequent updates that disrupt usability and complicate their workflow, particularly with browser issues.
  • Users find the latest update of Solutionreach to be annoying due to browser reliance, leading to frequent accidental closures.
  • Users are frustrated with the inefficient updates of Solutionreach, as they complicate daily interactions and usability.
  • Users express the need for a pay per use payment option to enhance their financial flexibility with Solutionreach.
  • Users find the browser dependency of Conversations frustrating since the latest update, leading to accidental closures.

What Are Recent G2 Reviews of Solutionreach?

What Are G2 Users Discussing About Solutionreach?

ModMed Patient Engagement

Constant phone calls lead to long wait times, fragmented communication, endless phone tag, unhappy patients, and staff burnout. With Klara, medical practices are able to improve their operational efficiency and centralize patient communication channels with a true system of engagement, integrated with the leading EHRs, and used throughout the entire practice. Every touchpoint throughout the patient journey can be automated with Klara, from appointment reminders to post-visit instructions and beyond. Practices can also communicate with third-party healthcare providers, such as pharmacies, to reduce the time it takes for things like prior authorizations to get approved. Improving patient care and collaboration is as easy as texting. Klara is a leader in patient communication and collaboration whose platform empowers patients to take more control of their healthcare experience and practices to increase efficiency. We help HIPAA-compliant healthcare providers effectively communicate with their patients by transforming high phone volume into two-way messaging. Medical practices across specialties such as dermatology, plastic surgery, OBGYN, family and internal medicine, otolaryngology, pediatrics, primary care, and many more use Klara to improve their patient experience while streamlining their internal administrative workflows.

Average Rating: 4.6/5.0

Total Reviews: 105

How Do G2 Users Rate ModMed Patient Engagement?

  • Workflow Management: 9.2/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.8/10)
  • Patient Satisfaction Management: 9.0/10 (Category avg: 8.5/10)
  • Patient Communications: 9.3/10 (Category avg: 8.8/10)

Who Is the Company Behind ModMed Patient Engagement?

  • Seller: Klara
  • Year Founded: 2013
  • HQ Location: New York, NY
  • LinkedIn® Page: www.linkedin.com
    89 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Medical Practice, Hospital & Health Care
  • Company Size: 72% Small, 21% Medium

What Do G2 Reviewers Say About ModMed Patient Engagement?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the fast and efficient communication with Klara, enhancing patient interactions and overall convenience.
  • Users appreciate the ease of use of Klara, highlighting its smooth setup and convenient communication features.
  • Users value the secure and efficient patient communication offered by Klara, enhancing interaction and information sharing.
  • Users appreciate the fast and efficient texting communication that enhances interactions with patients through Klara.
  • Users appreciate the easy and intuitive interface of Klara, streamlining communication and information access effortlessly.
Cons
  • Users find the limited features of Klara frustrating, hindering customization and causing scheduling issues.
  • Users experience communication issues with Klara due to glitches, sluggish updates, and lack of conversation search functionality.
  • Users face messaging issues with Klara, citing glitches and difficulties in communication and editing messages effectively.
  • Users struggle with search issues, finding it hard to track closed conversations and access important patient information.
  • Users find Klara's limited messaging features frustrating, hindering communication with patients and complicating usability.

What Are Recent G2 Reviews of ModMed Patient Engagement?

What Are G2 Users Discussing About ModMed Patient Engagement?

MyChart

MyChart Bedside provides access to their latest lab results, a way to message their nurses and doctors, and clear, nontechnical explanations of their treatment.

Average Rating: 4.4/5.0

Total Reviews: 38

How Do G2 Users Rate MyChart?

  • Workflow Management: 7.5/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.8/10)
  • Patient Satisfaction Management: 8.9/10 (Category avg: 8.5/10)
  • Patient Communications: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind MyChart?

Who Uses This Product?

  • Top Industries: Hospital & Health Care, Health, Wellness and Fitness
  • Company Size: 50% Large, 38% Small

What Are Recent G2 Reviews of MyChart?

What Are G2 Users Discussing About MyChart?

Artera

Artera is a patient communication and engagement platform designed to assist healthcare providers in managing and automating interactions with patients through various channels, including text, email, phone, and voice AI agents. This innovative solution caters to a diverse range of healthcare entities, such as specialty practices, Federally Qualified Health Centers (FQHCs), health systems, and federal agencies, all of which require efficient coordination of patient communication across multiple workflows. The platform's unique structure combines its core offering, Artera Harmony, with dedicated AI Service Squads. These teams work closely with healthcare organizations to develop tailored solutions that seamlessly integrate into existing workflows and Electronic Health Record (EHR) environments. This collaborative approach ensures that each organization can optimize its patient engagement strategies while maintaining the integrity of its operational processes. Artera's key capabilities significantly enhance patient communication efficiency. The voice AI agents are particularly noteworthy, as they can manage routine patient interactions such as appointment scheduling, intake processes, referrals, payments, and care gap outreach. This automation not only reduces the administrative burden on healthcare staff but also improves the overall patient experience by providing timely and accurate responses. Additionally, the Smart Inbox feature consolidates all patient communications in one accessible location, allowing providers to maintain a complete log of conversation history and context across different practices. Automated workflows further streamline routine tasks and complex care journeys, including appointment reminders and proactive patient outreach. These workflows are designed to operate without requiring staff intervention, thanks to deep EHR integrations that facilitate seamless communication. The AI Service Squads play a critical role in this process, collaborating directly with provider teams to design, implement, and support customized AI solutions tailored to the specific needs of each practice. Artera's platform supports over 200 million patients and processes more than 2 billion communications annually, showcasing its robust capabilities in the healthcare communication landscape. With integrations into major EHR systems and a commitment to security, as evidenced by its SOC 2 Type 2, HITRUST, HIPAA compliance, and FedRAMP Class D Certification, Artera prioritizes patient data protection. Importantly, patient data is not utilized to train AI models, ensuring privacy and compliance. With over 11 years of experience in healthcare communication and recognition as the top-ranked solution in KLAS for Patient Communications in 2026, Artera stands out as a comprehensive solution for healthcare organizations seeking to enhance patient engagement and streamline communication processes.

Average Rating: 4.8/5.0

Total Reviews: 100

How Do G2 Users Rate Artera?

  • Workflow Management: 9.7/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.8/10)
  • Patient Satisfaction Management: 10.0/10 (Category avg: 8.5/10)
  • Patient Communications: 9.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Artera?

  • Seller: Artera
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Santa Barbara, US
  • LinkedIn® Page: www.linkedin.com
    286 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospital & Health Care, Medical Practice
  • Company Size: 66% Medium, 18% Large

What Do G2 Reviewers Say About Artera?

AI-generated summary from verified user reviews

Pros
  • Users value Artera's efficient patient communication tools, enhancing appointment reminders and improving overall engagement with patients.
  • Users appreciate Artera’s ease of use, enhancing patient communication and streamlining appointment management effectively.
  • Users appreciate the highly efficient patient communication features of Artera, enhancing engagement and reducing missed appointments.
  • Users find Artera's texting communication feature invaluable for timely patient engagement and efficient appointment management.
  • Users find the texting feature of Artera enhances communication efficiency and improves patient engagement significantly.
Cons
  • Users face messaging issues due to the lack of advanced filtering and organization for high-volume communication.
  • Users dislike the limited features of Artera, finding it challenging to manage high-volume communication effectively.
  • Users find the limited messaging features of Artera hinder efficient communication for high patient volume management.
  • Users experience communication issues with Artera, relying too much on staff responses due to notification delays.
  • Users find the difficult navigation in Artera cumbersome, especially for larger organizations with many practices to manage.

What Are Recent G2 Reviews of Artera?

What Are G2 Users Discussing About Artera?

Practice Better

Practice Better is the leading all-in-one practice management software solution designed to help health and wellness professionals streamline their operations and enhance client support. Our comprehensive platform caters to a diverse range of practitioners, including nutritionists, therapists, coaches, therapists, chiropractors, fitness trainers, and more, providing them with the tools necessary to manage their practices efficiently and effectively. Practice Better serves both solo practitioners and larger group practices across the globe. By offering a centralized, all-in-one EHR solution. With our user-friendly interface, Practice Better allows practitioners to focus more on their clients and less on administrative tasks, ultimately leading to improved client outcomes and satisfaction. Key features of Practice Better include appointment booking, billing management, telehealth capabilities, and client engagement tools. The appointment booking system enables practitioners to manage their schedules seamlessly, reducing the likelihood of double bookings and missed appointments. Practice Better Payments simplifies invoicing and payment processing, allowing professionals to track their finances with ease. Additionally, the telehealth functionality provides a secure platform for virtual consultations, ensuring that practitioners can connect with clients regardless of location. Another significant aspect of Practice Better is its client engagement tools, which include customizable client portals and online programs or courses. These features empower practitioners to create personalized experiences for their clients, fostering a sense of community and support. By offering resources like educational materials and progress tracking, practitioners can enhance the overall client experience and encourage adherence to wellness plans. Overall, Practice Better stands out in the practice management software category by providing a comprehensive suite of features tailored specifically for health and wellness professionals. Our focus on improving practice management, client support, and engagement allows practitioners to scale their businesses effectively while delivering better outcomes for their clients. The platform not only simplifies daily operations but also enhances overall quality of care, making it an invaluable tool for those in the health and wellness industry.

Average Rating: 4.7/5.0

Total Reviews: 299

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Looking into Practice Better for your group practice? Take advantage of this G2 exclusive offer and get 25% off your first four months when you sign up for our Team plan today.

Price: ~~$145/month~~ → $108.75/month

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How Do G2 Users Rate Practice Better?

  • Workflow Management: 8.7/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.8/10)
  • Patient Satisfaction Management: 8.2/10 (Category avg: 8.5/10)
  • Patient Communications: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Practice Better?

  • Seller: Green Patch Inc
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Toronto, ON, CA
  • LinkedIn® Page: www.linkedin.com
    90 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Registered Dietitian, Owner
  • Top Industries: Health, Wellness and Fitness, Alternative Medicine
  • Company Size: 96% Small

What Do G2 Reviewers Say About Practice Better?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Practice Better, enabling efficient client management and streamlined processes in one place.
  • Users value the integrated platform of Practice Better, allowing seamless management of client care and communication.
  • Users appreciate the efficiency of Practice Better, enjoying streamlined client management and automated processes all in one platform.
  • Users love the easy integrations of Practice Better, enhancing efficiency and streamlining their business processes seamlessly.
  • Users appreciate the seamless integrations with third-party tools, significantly enhancing their workflow efficiency and client management.
Cons
  • Users report missing features in Practice Better, impacting usability and core functionality for effective practice management.
  • Users express concern over the limited features in Practice Better, wishing for enhancements to core functionality and usability.
  • Users find Practice Better to be not user-friendly, with navigation challenges and a lack of intuitive features.
  • Users find integration issues with Practice Better, citing challenges with user-friendliness and workflow efficiency.
  • Users express concerns about the high costs of Practice Better, which can be burdensome for new business owners.

What Are Recent G2 Reviews of Practice Better?

What Are G2 Users Discussing About Practice Better?

Luma Health

Luma was founded on the idea that healthcare should work better for all. Our solutions eliminate bottlenecks in the patient journey to make health systems more efficient – from scheduling and care coordination to AI fax processing. Headquartered in San Francisco, Luma serves more than 1,000 healthcare organizations in the United States, Canada, and the United Kingdom. Luma supports the care journeys of more than 100 million patients.

Average Rating: 4.8/5.0

Total Reviews: 81

How Do G2 Users Rate Luma Health?

  • Workflow Management: 9.3/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 8.8/10)
  • Patient Satisfaction Management: 9.5/10 (Category avg: 8.5/10)
  • Patient Communications: 9.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Luma Health?

  • Seller: Luma Health
  • Year Founded: 2015
  • HQ Location: San Mateo, California
  • LinkedIn® Page: www.linkedin.com
    197 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Medical Practice, Hospital & Health Care
  • Company Size: 57% Medium, 38% Small

What Do G2 Reviewers Say About Luma Health?

AI-generated summary from verified user reviews

Pros
  • Users praise Luma Health's automation features, enhancing patient engagement while easing staff workload and improving system efficiency.
  • Users appreciate the ease of communication with patients through texting, enhancing responsiveness and interaction.
  • Users value the comprehensive features of Luma Health, enhancing patient engagement and improving overall system performance.
  • Users value the easy communication with patients through texting, enhancing engagement and responsiveness.
  • Users highlight the brilliant and compassionate customer support of Luma Health, enhancing their overall experience and problem-solving capability.
Cons
  • Users find Luma's complex interface challenging, needing familiarity with products for successful operation.
  • Users face challenges with data management issues that hinder effective use of Luma Health's features.
  • Users experience challenges due to incomplete data, impacting the overall effectiveness of Luma Health.
  • Users find Luma Health to be not user-friendly, struggling with its complexity and requiring prior knowledge for effective use.
  • Users find Luma Health's system complexity challenging, requiring familiarity with products for effective operation.

What Are Recent G2 Reviews of Luma Health?

What Are G2 Users Discussing About Luma Health?

DearDoc

DearDoc provides over 2,500+ doctors, physicians, and health and wellness practitioners with a suite of cloud-based tools and services designed to help doctors get more patients, run their practices more efficiently, and improve patient experience. DearDoc offers solutions for every stage of the patient journey, including an AI Smartchat, Autodialer and Review Generator, testimonial displayer, text-to-pay software, and a telemedicine platform. DearDoc also provides creative and technical support services for enhanced patient acquisition and experience including website design, SEO services, Social Media Management, and Google Integration.

Average Rating: 4.5/5.0

Total Reviews: 77

How Do G2 Users Rate DearDoc?

  • Workflow Management: 9.0/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.8/10)
  • Patient Satisfaction Management: 9.3/10 (Category avg: 8.5/10)
  • Patient Communications: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind DearDoc?

  • Seller: Deardoc
  • Year Founded: 2019
  • HQ Location: New York, New York
  • LinkedIn® Page: www.linkedin.com
    128 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Health, Wellness and Fitness, Medical Practice
  • Company Size: 96% Small, 4% Medium

What Do G2 Reviewers Say About DearDoc?

AI-generated summary from verified user reviews

Pros
  • Users value the efficient patient communication of DearDoc, enhancing engagement and improving inquiry management seamlessly.
  • Users appreciate the ease of use of DearDoc, benefiting from its efficient AI chat and seamless patient engagement.
  • Users love the efficient appointment scheduling that helps convert missed calls into real appointments effortlessly.
  • Users value the instant response time of DearDoc, enhancing patient engagement and reducing missed opportunities.
  • Users appreciate the efficient AI chat feature of DearDoc, which captures patient interest and answers questions seamlessly.
Cons
  • Users express frustration over misleading marketing, claiming deceptive sales tactics and false guarantees contributed to their dissatisfaction.
  • Users frequently face payment issues with DearDoc, including unexpected charges and inadequate support for cancellations.
  • Users report severe issues with poor customer support, experiencing delays, miscommunication, and frustrating service delivery.
  • Users experience significant billing issues with DearDoc, facing unfulfilled guarantees and unresponsive support during onboarding.
  • Users find the complex interface overwhelming due to the multitude of customizable options available.

What Are Recent G2 Reviews of DearDoc?

What Are G2 Users Discussing About DearDoc?

medent

Better connections start with medent. At medent, our mission is to support value-based care. We offer an “All-In-One” EMR/EHR, Patient Portal & Practice Management system that integrates with industry leading AI to provide a high-level of interoperability and automation. Trusted in the industry for more than 50 years, medent boasts highly customizable tools and flexible workflows that ensure patients are getting the right care at the right time. Schedule your free demonstration to see why 97% of our business comes from satisfied customer referrals!

Average Rating: 4.8/5.0

Total Reviews: 25

How Do G2 Users Rate medent?

  • Workflow Management: 9.4/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.8/10)
  • Patient Satisfaction Management: 8.3/10 (Category avg: 8.5/10)
  • Patient Communications: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind medent?

  • Seller: medent
  • Company Website:
  • Year Founded: 1968
  • HQ Location: Auburn, New York
  • LinkedIn® Page: www.linkedin.com
    120 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospital & Health Care, Medical Practice
  • Company Size: 44% Medium, 44% Small

What Do G2 Reviewers Say About medent?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Medent, finding it simple to learn and customize effectively.
  • Users praise the helpful and friendly customer support team of Medent for their responsiveness and willingness to improve.
  • Users appreciate the extreme customizability of Medent, finding it user-friendly and adaptable to various needs.
  • Users value the customization options in Medent, making it user-friendly and adaptable to diverse preferences and departments.
  • Users appreciate the straightforward and user-friendly interface of Medent, making it easy to learn and use.
Cons
  • Users find the interface issues problematic, wishing for quicker access and improved navigation options.
  • Users find the complex interface challenging, requiring time for integration and building in larger organizations.
  • Users find the difficult navigation frustrating, often requiring excessive clicks to return to the main menu.
  • Users face integration issues with Medent, as building and linking interfaces can be time-consuming and challenging.
  • Users miss the lack of a ticketing system in Medent, which makes tracking open tickets challenging.

What Are Recent G2 Reviews of medent?

What Are G2 Users Discussing About medent?

NextGen Enterprise

NextGen Healthcare provides ambulatory practices of all sizes award-winning solutions along with dedicated support and professional services. We align with your goals to achieve the success that results in healthier patients and happier providers. NextGen® Enterprise EHR offers your practice configurable clinical content, intuitive workflows, and an integrated patient experience platform that incorporates telehealth. With NextGen® Mobile, your providers’ smartphones become an extension of your EHR, which saves valuable time. NextGen has its own fully integrated solutions that provide dictation, speech-to-text, direct to desktop and Ambient Listening AI technology. NextGen Mobile Pro provides these capabilities to our clients, replacing their need for additional integrated solutions. NextGen Cloud keeps your practice secure and makes upgrades easy, though on-premise options are also available. NextGen® Enterprise PM supports patient registration and scheduling, eligibility verification, and pre-service financial clearance. It also provides rules-based charge creation, claims scrubbing and processing, and supports A/R management and collections and reporting. Your healthcare organization can benefit from robust technology and professional services that integrate with your EHR and PM system. You can enhance patient engagement, better manage your revenue cycle, optimize the management of your patient population, and expand communication with other healthcare organizations. NextGen® Office is a cloud-based EHR designed to support your practice growth, save staff time, and increase patient volume. This fully integrated clinical and billing platform features specialty-specific EHR content, mobile accessibility, a revenue cycle management system, and a convenient patient portal. Your care team can benefit from easy-to-use, cost-efficient technology that adapts to their workflow and is accessible from anywhere. They can touch, talk, or type encounter notes directly into the clinical documentation. Patients can also be empowered to manage their care as you enable them to go online to schedule appointments, request refills, schedule virtual visits, and connect with their providers.

Average Rating: 3.8/5.0

Total Reviews: 199

How Do G2 Users Rate NextGen Enterprise?

  • Workflow Management: 7.8/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 7.5/10 (Category avg: 8.8/10)
  • Patient Satisfaction Management: 7.6/10 (Category avg: 8.5/10)
  • Patient Communications: 7.4/10 (Category avg: 8.8/10)

Who Is the Company Behind NextGen Enterprise?

  • Seller: NextGen Healthcare
  • Company Website:
  • Year Founded: 1974
  • HQ Location: Remote
  • LinkedIn® Page: www.linkedin.com
    3,185 employees on LinkedIn®
  • Ownership: Private

Who Uses This Product?

  • Top Industries: Hospital & Health Care, Medical Practice
  • Company Size: 60% Medium, 33% Small

What Do G2 Reviewers Say About NextGen Enterprise?

AI-generated summary from verified user reviews

Pros
  • Users find NextGen Healthcare EHR to be very user-friendly, with easy training and effective customization options.
  • Users find the helpful support of NextGen Healthcare EHR to be fast, making training and usage straightforward.
  • Users appreciate the customizability of NextGen Healthcare EHR, finding it easy to streamline workflows with tailored templates.
  • Users appreciate the customization options in NextGen Healthcare EHR, which enhance workflow and navigation simplicity.
  • Users appreciate the extensive customization options of NextGen Healthcare EHR, enhancing workflow and user-friendliness.
Cons
  • Users struggle with difficult navigation, finding it hard to enroll patients and manage multiple charts effectively.
  • Users find the navigation difficult, with cumbersome clicking and challenges in patient portal enrollment affecting usability.
  • Users find the poor usability of NextGen Healthcare EHR frustrating, impacting patient enrollment and increasing clicks on screens.
  • Users find the access issues with NextGen Healthcare EHR frustrating, making patient enrollment and usage difficult.
  • Users express frustration with the excessive clicks required and the limitation of accessing only one patient chart at a time.

What Are Recent G2 Reviews of NextGen Enterprise?

What Are G2 Users Discussing About NextGen Enterprise?

InteliChart

InteliChart offers an AI-powered patient engagement platform that makes healthcare easier for patients, families, and the care teams who support them. The platform unifies the entire patient journey within a single system, helping practices coordinate engagement, reduce administrative burden, and support patients and families throughout their care experience. InteliChart integrates with more than 45 EHR systems and supports over 94 million patient records across ambulatory practices, health systems, long-term care organizations, and EHR partners. The platform is also recognized as the #1 patient engagement platform by Black Book for three consecutive years and as a top-rated Patient Portal by KLAS. Healthy Outcomes includes Patient Portal, Patient Intake, Patient Schedule, Patient Notify, Patient Survey, Patient Activate, Patient eHealth, and our Family Portal giving organizations a connected set of tools for communication, digital forms, scheduling, follow-up, and virtual care. Because every product is developed in-house, the platform functions as a unified ecosystem rather than a collection of separate solutions. InteliChart also brings intelligence to every corner of the platform with InteliSense, a suite of AI agents that automate administrative, operational, and clinical tasks such as scheduling, appointment recalls, check-ins, revenue workflows, and answering/handling common patient questions. Because InteliSense is built directly into the patient engagement tools patients and care teams use every day, every interaction feels consistent and connected while significantly reducing the manual workload that contributes to staff burnout. Healthcare organizations choose InteliChart because it helps them: 1. Simplify patient engagement using one platform for the entire journey 2. Reduce manual tasks and lighten staff workload 3. Improve patient satisfaction, communication, and follow-through 4. Strengthen revenue by reducing missed steps and improving adherence 5. Consolidate vendors and create a more predictable, connected experience 6. Deliver modern digital tools that patients want to use InteliChart's patient engagement platform is HITRUST r2 Certified, SOC 2 Type 2 Certified, HITRUST Practitioner Certified, HIPAA Security Certified, and NIST Certified, supporting secure and reliable experiences across the healthcare ecosystem. For organizations evaluating patient engagement software or AI-enabled healthcare tools, InteliChart provides a complete, unified platform that supports workflow efficiency, patient communication, and long-term digital engagement.

Average Rating: 4.3/5.0

Total Reviews: 73

How Do G2 Users Rate InteliChart?

  • Workflow Management: 8.0/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 8.8/10)
  • Patient Satisfaction Management: 8.1/10 (Category avg: 8.5/10)
  • Patient Communications: 8.4/10 (Category avg: 8.8/10)

Who Is the Company Behind InteliChart?

  • Seller: InteliChart
  • Company Website:
  • Year Founded: 2006
  • HQ Location: Charlotte, North Carolina
  • LinkedIn® Page: www.linkedin.com
    78 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospital & Health Care, Medical Practice
  • Company Size: 55% Medium, 36% Small

What Do G2 Reviewers Say About InteliChart?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of InteliChart, enjoying streamlined management and user-friendly patient portal features.
  • Users value the streamlined patient communication in InteliChart, enhancing efficiency and coordination in care delivery.
  • Users appreciate the user-friendly communication features of InteliChart, enabling smooth interactions and improved patient engagement.
  • Users appreciate the efficiency of InteliChart, consolidating multiple tasks into a single, streamlined platform.
  • Users value the easy integrations of InteliChart, enhancing patient communication and workflow efficiency significantly.
Cons
  • Users report limited features in InteliChart, leading to inconsistencies and complications in patient information accessibility.
  • Users find the difficult setup of InteliChart challenging, especially during initial configuration and customization options.
  • Users find InteliChart's layout not user-friendly, making navigation and learning the product a cumbersome experience.
  • Users find the missing features of InteliChart frustrating, as not all webinar functionalities are available in production.
  • Users often face technical issues with InteliChart, including problems with configuration and data not populating correctly.

What Are Recent G2 Reviews of InteliChart?

What Are G2 Users Discussing About InteliChart?