Phreesia Reviews & Product Details

The Phreesia platform makes care easier everyday by empowering patients to manage their own care and giving staff tools that automate time-consuming tasks and increase revenue. With automated tools for intake, access, payments and more, Phreesia supports patients in taking a more active role in their care during more than 150 million patients visits each year at over 4,000 healthcare organizations. Our digital tools help healthcare organizations of all sizes drive outcomes that matter, increasing revenue, reducing costs and delivering a consistent, digital-first patient journey that helps patients manage their healthcare. With Phreesia, your healthcare organization can: - Streamline registration with self-service, customized intake tools that allow patients to check in anywhere, anytime - Automate forms, consents and eSignature management - Increase revenue with flexible digital payment options, e-cashiering and automated verification - Close gaps in care by deploying personalized outreach and prompting patients to schedule care - Simplify scheduling with self-scheduling and online appointment requests, smart waitlist tools and digital referral management - Measure patient activation and assess patients’ ability to self-manage their health with the Patient Activation Measure® (PAM®) - Collect patient-reported data, including PROs, clinical and social screening tools, as well as medical, social and family history - Manage after-hours calls and simplify care coordination with smart, automated call tracking - Drive growth with tools to market your organization, acquire new patients and build your brand - Gain insights into your organizations’ performance with enterprise-level reporting across all applications

Seller

Phreesia

Languages Supported

Arabic, German, English, French, Hindi, Italian, Japanese, Korean, Kurdish, Polish, Portuguese, Russian, Spanish, Tagalog, Urdu, Vietnamese, Chinese (Simplified), Chinese (Traditional)

Product Description

Phreesia gives healthcare organizations a suite of robust applications to manage the patient intake process. Our innovative SaaS platform engages patients in their care and provides a modern, consistent experience, while enabling healthcare organizations to optimize their staffing, boost profitability and enhance clinical care.

Overview by

Vanessa Smith

Discussions

Phreesia Community

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

10 months

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

Phreesia Integrations

(1)

Integration information sourced from real user reviews.

Phreesia Media

Phreesia Demo - How patients and staff use Phreesia

Phreesia makes care easier every day with tools for intake, access, payments and more. Patients use Phreesia on their own mobile device, a PhreesiaPadX, or an Arrivals kiosk to facilitate 150 million visits a year—that’s 1 in 10 visits across the U.S.

Appointment Accelerator is an automated, text-based solution designed to fill open slots on your schedule in under 5 minutes—all without your staff needing to lift a finger or manage a time-consuming waitlist.

Save staff five minutes per visit by letting patients check in for their visit anytime, anywhere on their own device. Ask the right questions at the right time by customizing intake for each visit based on appointment type, age, chief complaint and more.

Get paid faster with automated insurance verification and online payment before, during and after the visit. Collect 3x more with flexible payment options, including automated charging, card on file and self-service payment plans.

Collect feedback directly from patients and gain insights to improve your organization. Increase Google reviews by 50% by automatically prompting patients to share positive experiences and get real-time alerts to quickly remedy issues.

Convert 3x more referrals with Phreesia. Organize, manage and track every referral (even the faxed ones!) on a central hub, automatically check eligibility and benefits before scheduling, and send automated messages to prompt patients to schedule.

Phreesia Reviews (43)

G2 reviews are authentic and verified.

Here's how.

Maripat E.

Patient Access Performance Improvement and Compliancy Analyst

Enterprise (> 1000 emp.)

12/18/2025

"Empowers Remote Work with Ease"

5/5

What do you like best about Phreesia?

I appreciate that I can work remotely and still perform my job effectively. I also really value the Security Logs feature, which allows me to access clear records and address any disagreements before they escalate. It's hard to argue with solid data!

Users who may have complained about more changes were fast learners, and are now more productive daily users. Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

I'm not entirely sure... Whenever our team has had a concern or question, Phressia Support or our account manager has always resolved the issue or offered solutions we hadn't considered. Some of the workflows were a bit tricky to set up at first, but I believe most systems come with their own learning curves. Review collected by and hosted on G2.com.

What problems is Phreesia solving and how is that benefiting you?

Streamlining the data entry process before engaging with scheduled outpatients has made a significant difference. In the ED, our team is now able to accomplish more with fewer resources, and the data we collect is more accurate. Our teams are only required to manually enter three data elements: primary provider, insurance, and pharmacy. This change has empowered the front line to achieve much more, even with reduced staffing. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

8/6/2025

"Good Experience"

4/5

What do you like best about Phreesia?

The Phreesia staff are knowledgeable, professional, and pleasant to work with. They know the product well and are very adept at problem-solving and helping to develop workarounds. Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

Two major dislikes:

* Having all fields from the new patient intake and return visit forms discretely written back to the corresponding fields in the Veradigm EHR would be extremely helpful. Currently most of them are, but not all. We made the decision to try Phreesia with the intent to improve our front desk efficiency. While the Phreesia staff have been helpful in building workarounds, the workarounds haven't as helpful for our physicians as hoped.

* The other major dislike is regarding Bill Pay and the fact that the static URL cannot be configured for multiple merchant ID numbers. This is proving quite problematic for us and may result in us not being able to use the Bill Pay function. This prospect is very disappointing as we wanted to offer patients the option of online bill pay anytime so it is convenient for the patient. Review collected by and hosted on G2.com.

Sonia H.

Director of Operations

Mid-Market (51-1000 emp.)

10/9/2025

"Phreesia platform and the Phreesia Team is Top Notch"

5/5

What do you like best about Phreesia?

Phreesia has transformed the way our organization manages patient intake, scheduling, and communication. The platform is intuitive, efficient, and highly customizable to fit our workflows. The implementation team and ongoing customer support have been exceptional, responsive, knowledgeable, and proactive in helping us optimize every feature. The integration with OncoEMR and other systems has streamlined processes and improved both staff productivity and patient experience. Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

There’s a slight learning curve for new users, especially when configuring more advanced features or campaigns. Occasionally, updates require brief workflow adjustments or retraining. However, the Phreesia team provides excellent guidance and communication during these transitions, minimizing disruption. Review collected by and hosted on G2.com.

Karen H.

Clinic Manager

Small-Business (50 or fewer emp.)

9/18/2025

"Seeing Phreesia improve intake efficiency is exciting."

5/5

What do you like best about Phreesia?

Getting away from the process of paper intake forms and being able to import information directly into charts. This is my fourth experience introducing Phreesia to a practice and its always rewarding to see them become more efficient and get away from paper intake forms. Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

Its difficult with older or less technical patients. I do not like the addition of the ready for staff section. I liked it better before and found it more user friendly from a front desk perspective. Simple is sometimes better. Review collected by and hosted on G2.com.

Natalie M.

Director of Operations

Small-Business (50 or fewer emp.)

12/16/2024

"Exceptional Implementation and Powerful Analytics"

5/5

What do you like best about Phreesia?

What stands out most about Phreesia is their commitment to ensuring a successful implementation and providing excellent support. Their robust training resources and upfront time investment made the onboarding process seamless. Additionally, their powerful analytics capabilities allow us to gain valuable insights into performance and business impact, which has been a game-changer for our operations. Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

Multiple LLCs can be tricky to implement. If all of your locations follow the same logo, branding, names, this is not an issue. We have locations with different business names, logos, and share 1 AMD office key. Phreesia wasn't built for the level of granular customization. Review collected by and hosted on G2.com.

What problems is Phreesia solving and how is that benefiting you?

Phreesia is helping us streamline patient intake, improve operational efficiency, and enhance the overall patient experience. By digitizing and automating the check-in process, it reduces administrative burdens for our staff and minimizes errors. The platform also provides powerful analytics that allow us to track performance metrics and identify areas for improvement. This has not only saved time but also enabled us to make data-driven decisions that positively impact both our patients and our business operations. Review collected by and hosted on G2.com.

Markeysha S.

Finance Director

Small-Business (50 or fewer emp.)

3/17/2025

"TOMAGWA Ministries Review"

5/5

What do you like best about Phreesia?

Phreesia is very knowledgeable in their understanding of how it can integrate with Athena. I appreciate Kanishka's ability to understand TOMAGWA's unique workflows and make adjustments to align Phreesia and Athena. She is amazing to work with. The dashboard is very user friendly. I was also impressed with Phreesia's turnaround time to roll out the implementation phase. Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

Phreesia University seems scattered. The trainings didn't seem to flow from a start to finish training. I felt the trainings should different elements and it's up to the user to put the pieces in chronological order. Review collected by and hosted on G2.com.

Tara V.

Practice Admin

Small-Business (50 or fewer emp.)

12/19/2024

"Wonderful support team"

5/5

What do you like best about Phreesia?

Streamline checkin experience for all of our patients and front desk staff. The check in process is very easy to use even for our older and techically challenged patients.

The team was very patient with my office as we are owned by an coorporate office and needed to make some red tape disappear durning the implementation of phreesia, the intergration to our system and staff useage was simple

Phreesia is very customisable for the practice

Customer Support from every department/team is amazing and wonderful to speak with

We use our Phreesia system on a daily to check in/out collect all patient data and payments Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

We honestly have not had any issues that were not fixed immediatly Review collected by and hosted on G2.com.

Daniel T.

Information Systems Manager

Mid-Market (51-1000 emp.)

12/11/2024

"A Solid Onboarding Experience"

5/5

What do you like best about Phreesia?

Implementation was comprehensive and interactive.

Phreesia has relatively easy to access analytics, and is a solid digital check in solution for patients and staff alike.

The dashboard application is user-friendly, and overall it is easy to train on. Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

Patients should not have the ability to skip tasks, unless the practice configures it that way.

Bidirectional integration between athena and phreesia needs to be faster, especially regarding insurance verification: Insurance verification should automatically update in athena.

Develop patient interaction training that is geared towards FQHCs Review collected by and hosted on G2.com.

Tracy D.

Chief Operating Officer

Mid-Market (51-1000 emp.)

3/18/2025

"Phreesia has saved us so much time and money!"

4/5

What do you like best about Phreesia?

We've been able to reduce our check-in time from 8 minutes to about 3 and 1/2 minutes! Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

Support is sometimes slow to respond or resolve issues. Review collected by and hosted on G2.com.

Marie L.

Dermatologist

Small-Business (50 or fewer emp.)

12/26/2024

"Phreesia Is Great!"

5/5

What do you like best about Phreesia?

I love the ease of the Self scheduling process. Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

Forms completed by patient do not automatically get sent to Ema (modernizing medicine), so that increases the amount of time and labor our staff experiences. Review collected by and hosted on G2.com.