# Best Patient Engagement Software - Page 2 *By [Emma Stein](https://research.g2.com/insights/author/emma-stein)* Patient engagement software facilitates the encouragement of a patient’s active participation in the maintenance of their health, the building of a collaborative patient-doctor relationship, and the improvement of the overall patient experience. Hospitals, medical practices, and other healthcare organizations are increasingly becoming subject to the same kinds of expectations that retail and hospitality industries deal with; as a result, patients expect compassion, acknowledgment, immediate communication, and easy access to information from their healthcare providers. Products in the patient engagement category must offer one or more of the following functions: patient portal or patient communication, reputation management, outreach and marketing, surveys and feedback, patient education, self care management, or appointment reminder. Providing a patient portal to facilitate communication between provider and patient as well as enable active participation of the patient in regards to their own health is a major benefit of patient engagement solutions. Patient engagement software enables hospitals and clinics to practice reputation management and feedback generation, triggering a cycle of post-appointment reviews, reputation boosting, practice and provider adjustments, and overall improved patient experience. Patient engagement tools can also simplify the process of reaching out or marketing to new or referred patients, which can include the dissemination of health education information and literature. Patients with chronic care, as well as their physicians, can leverage patient engagement software to maintain their at-home or self-administered medication or therapy regimens. Some patient engagement solutions can also serve as appointment reminders, either via the patient portal or [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging). Patient engagement software can either be patient facing or physician facing, and take myriad forms—anything from a patient portal to medical online reputation management tools to patient-experience survey management capabilities. Patient engagement software equips healthcare organizations with tools to improve methods and levels of engagement. Patient engagement software can integrate with relevant technologies such as [interactive patient care systems (IPC)](https://www.g2.com/categories/interactive-patient-care-systems-ipc), [telemedicine software](https://www.g2.com/categories/telemedicine), [patient intake software](https://www.g2.com/categories/patient-intake), [EHR software](https://www.g2.com/categories/ehr), and [clinical communication and collaboration software](https://www.g2.com/categories/clinical-communication-and-collaboration). To qualify for inclusion in the Patient Engagement category, a product must: - Provide a method of active patient engagement such as patient portal, patient surveys, digital intake forms - Improve or provide insight to healthcare organizations on ways to improve patient satisfaction - Track and measure improvement of patient experience ## Top Patient Engagement Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (4,038 reviews) | Automated patient review solicitation with PM integration | "[Great Product for Reviews Online Presence](https://www.g2.com/survey_responses/birdeye-review-10224463)" | | 2 | [Weave](https://www.g2.com/products/weave-weave/reviews) | 4.6/5.0 (416 reviews) | Two-way patient texting with EHR integration | "[Real-Time Texting Transforms Office Communication](https://www.g2.com/survey_responses/weave-review-12181652)" | | 3 | [ModMed](https://www.g2.com/products/modmed/reviews) | 4.5/5.0 (361 reviews) | Specialty EHR-integrated patient communication and recall | "[Easy-to-Use, Dependable EHR That Keeps Documentation Efficient](https://www.g2.com/survey_responses/modmed-review-12939506)" | | 4 | [eClinicalWorks](https://www.g2.com/products/eclinicalworks/reviews) | 3.7/5.0 (158 reviews) | All-in-one clinical documentation with patient portal | "[Versatile EHR for Clinical Operations, Care Coordination, and Population Health](https://www.g2.com/survey_responses/eclinicalworks-review-12750469)" | | 5 | [Curogram](https://www.g2.com/products/curogram/reviews) | 4.8/5.0 (99 reviews) | Two-way texting with EMR-integrated appointment workflows | "[Effortless Patient Communication, Needs Better Merging](https://www.g2.com/survey_responses/curogram-review-12793642)" | | 6 | [Adit](https://www.g2.com/products/adit/reviews) | 4.8/5.0 (91 reviews) | Two-way texting and automated appointment confirmations | "[Adit is awesome!](https://www.g2.com/survey_responses/adit-review-12921822)" | | 7 | [NexHealth](https://www.g2.com/products/nexhealth/reviews) | 4.8/5.0 (119 reviews) | EMR-integrated appointment filling and digital intake | "[Left & Happily Came Back](https://www.g2.com/survey_responses/nexhealth-review-13108173)" | | 8 | [Pabau Practice Management](https://www.g2.com/products/pabau-practice-management/reviews) | 4.7/5.0 (311 reviews) | Automated patient journeys with digital consents | "[An All-in-One Platform That Continues to Improve Our Practice](https://www.g2.com/survey_responses/pabau-practice-management-review-13074761)" | | 9 | [Phreesia](https://www.g2.com/products/phreesia/reviews) | 3.9/5.0 (44 reviews) | Pre-visit intake with EHR-integrated insurance verification | "[Empowers Remote Work with Ease](https://www.g2.com/survey_responses/phreesia-review-12113577)" | | 10 | [Zanda (formerly Power Diary)](https://www.g2.com/products/zanda-formerly-power-diary/reviews) | 4.7/5.0 (294 reviews) | — | "[All-In-One Platform with Room for Improvement](https://www.g2.com/survey_responses/zanda-formerly-power-diary-review-11301788)" | ## G2 Grid® for Patient Engagement Software ![G2 Grid® for Patient Engagement Software plotting products by satisfaction and market presence](https://www.g2.com/categories/patient-engagement/grids.png?focus%5B%5D=19432&focus%5B%5D=48097&focus%5B%5D=140008&focus%5B%5D=155274&focus%5B%5D=1824&focus%5B%5D=27950&focus%5B%5D=87629&focus%5B%5D=30748) Highlighted products: Birdeye, Weave, ModMed, Curogram, eClinicalWorks, Adit, NexHealth, and Phreesia. Underlying data: [Grid® JSON](https://www.g2.com/categories/patient-engagement/grids.json?focus%5B%5D=birdeye&focus%5B%5D=weave-weave&focus%5B%5D=modmed&focus%5B%5D=curogram&focus%5B%5D=eclinicalworks&focus%5B%5D=adit&focus%5B%5D=nexhealth&focus%5B%5D=phreesia) ## How Many Patient Engagement Software Products Does G2 Track? **Total Products under this Category:** 404 ### Category Stats (Jul 2026) - **Average Rating**: 4.34/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: AbbaDox (+2.48%) - Among all products in this category, AbbaDox recorded the largest rating increase compared to last month *Last updated: July 20, 2026* ## How Does G2 Rank Patient Engagement Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 12,500+ Authentic Reviews - 404+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Patient Engagement Software Is Best for Your Use Case? - **Leader:** [Birdeye](https://www.g2.com/products/birdeye/reviews) - **Highest Performer:** [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) - **Easiest to Use:** [Curogram](https://www.g2.com/products/curogram/reviews) - **Top Trending:** [Zanda (formerly Power Diary)](https://www.g2.com/products/zanda-formerly-power-diary/reviews) - **Best Free Software:** [Birdeye](https://www.g2.com/products/birdeye/reviews) --- **Sponsored** ### NexHealth NexHealth is the patient experience platform that provides true practice automation. We help you eliminate the tedious tasks that slows your team down and keeps them tied to the front desk. Our proprietary Synchronizer technology syncs directly with your health record system in real-time, with updates appearing in seconds, not minutes or hours. This unique, reliable sync means you can actually automate every step of the patient journey from booking to payment without the errors and delays common on other platforms. Our patient booking software helps you fill the calendar without endless phone calls. Real-time online booking lets patients schedule 24/7 while our automated Waitlist fills last-minute cancellations in minutes. Bring patients back for the care they need with automated patient recall messages. Our unique 1-Click Booking links makes it easy for patients to schedule follow-ups via SMS or email without a patient portal, saving your team from hours of manual outreach and delighting patients with fewer steps to make an appointment. Handle your entire patient intake process with our HIPAA compliant digital forms software that eliminates the need for paperwork and manual data entry. We digitize your existing forms for you or you can easily create your own with the powerful form builder. Capture all the data you need - from consent, history, payments, and more. Patient information syncs automatically to their record in your EHR, saving you hours of time and reducing data mistakes. Stay on schedule with patients that show up with their intake forms already completed by sending the right forms automatically before each appointment. Next, NexHealth helps you eliminate phone tag with a comprehensive patient communication suite. Automate everything from customizable appointment reminder sequences that reduce no-shows to review requests after appointments that boost your online reputation using feedback from your happiest patients. Our HIPAA-compliant two-way messaging lets your team text directly with patients, ending the game of phone tag for good. Finally, get paid faster with in-office terminals and digital payment requests that sync with your EHR ledger. You can collect outstanding balances with simple text and email payment requests that make it convenient for patients to pay. Ledger Sync instantly shows who has a balance and automatically posts payments back to the patient record with correct provider and procedure attribution, saving hours valuable admin time every week. Free your team from repetitive tasks so they can focus on what matters most: the patients. Get started with flexible, month-to-month billing and no long-term contracts. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1651&secure%5Bchosen_at%5D=2026-07-21T03%3A42%3A34Z&secure%5Bdisplayable_resource_id%5D=1651&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1651&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=87629&secure%5Bresource_id%5D=1651&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fpatient-engagement%2Ff%2Fself-care-management&secure%5Btoken%5D=16ca5ddbacf73277f3c4ecadfce23b7f4aadf37e76bbd7ac14ba50ca092ad239&secure%5Burl%5D=https%3A%2F%2Fwww.nexhealth.com&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Patient Engagement Software Products in 2026? ### 1. [Adit](https://www.g2.com/products/adit/reviews) Adit is a fully integrated practice management platform that simplifies operations, communication, and patient engagement across healthcare. With advanced VoIP features like Patient Caller ID, Mobile Access, Missed Call Texts, and One-Number Communication, teams stay connected. Adit’s smart Digital Forms sync with EHRs, auto-assign based on appointment type, and trigger medical history reminders. Payments are seamless with flexible plans, Text-to-Pay, and auto ledger posting. Patient recall is optimized with auto-reminders, mass texting, and email campaigns. Analytics reveal no-show trends, recall gaps, and revenue insights. Insurance verifications are automated, Adit pulls schedules, collects missing patient info, and syncs data into the patient file. With customizable workflows, call flows, and treatment acceptance tracking, Adit brings clarity to complexity and helps practices grow with confidence. It’s time to trade in all your practice management tools for one. **Average Rating:** 4.8/5.0 **Total Reviews:** 91 **How Do G2 Users Rate Adit?** - **Workflow Management:** 9.4/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 9.4/10 (Category avg: 8.5/10) - **Patient Communications:** 9.9/10 (Category avg: 8.8/10) **Who Is the Company Behind Adit?** - **Seller:** [Adit](https://www.g2.com/sellers/adit) - **Year Founded:** 2013 - **HQ Location:** Remote, US - **Twitter:** @aditadv (100 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9319466 (562 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Office Manager, Dentist - **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness - **Company Size:** 82% Small-Business, 4% Mid-Market #### What Are Adit's Pros and Cons? **Pros:** - Ease of Use (33 reviews) - Customer Communication (19 reviews) - Communication (18 reviews) - Patient Communication (17 reviews) - Texting Communication (17 reviews) **Cons:** - Technical Issues (10 reviews) - Limited Features (5 reviews) - Messaging Issues (4 reviews) - System Usability (4 reviews) - Call Issues (3 reviews) ### What Do G2 Reviewers Say About Adit? *AI-generated summary from verified user reviews* **Pros:** - Users praise Adit for its **ease of use** , enhancing patient communication and streamlining appointment scheduling seamlessly. - Users value Adit for its **effective patient communication** , enhancing connections and streamlining office workflows significantly. - Users appreciate Adit for its **fantastic communication tools** , enhancing patient engagement and streamlining appointment management. - Users value Adit for its **enhanced patient communication** , improving appointment confirmations and reducing no-shows effectively. - Users highly value the **effective texting communication** of Adit, significantly enhancing patient engagement and appointment scheduling. **Cons:** - Users faced **technical issues** with Adit, including integration problems and limitations in payment processing that hinder productivity. - Users find Adit has **limited features** , lacking essential functionalities they previously enjoyed, causing inconvenience and additional costs. - Users report **messaging issues** with Adit, leading to accidental texts and occasional glitches disrupting communication. - Users find the **system usability inconsistent** and suggest improvements for a more intuitive experience and better support. - Users face **call issues** with Adit, including glitches and static that disrupt daily operations and communication. #### What Are Recent G2 Reviews of Adit? **"[Adit is awesome!](https://www.g2.com/survey_responses/adit-review-12921822)"** **Rating:** 5.0/5.0 stars *— Courtney L.* [Read full review](https://www.g2.com/survey_responses/adit-review-12921822) --- **"[Adit Software Streamlined Our Scheduling, Marketing, and Patient Communication](https://www.g2.com/survey_responses/adit-review-12494139)"** **Rating:** 5.0/5.0 stars *— Verified User in Medical Practice* [Read full review](https://www.g2.com/survey_responses/adit-review-12494139) --- #### What Are G2 Users Discussing About Adit? - [What is Adit used for?](https://www.g2.com/discussions/what-is-adit-used-for) ### 2. [Mend](https://www.g2.com/products/mend/reviews) Patients rarely use portals, and EHRs were not designed to support the full patient journey. Mend solves both challenges by giving outpatient mental and behavioral healthcare organizations a fully integrated patient engagement platform that makes it easier for people to enter care, stay connected, and follow through with treatment. Mend is used by CCBHCs, Community Mental Health organizations, Substance Use and Alcohol Use treatment programs, group practices, and many other outpatient behavioral health providers with 25 or more caregivers. Our platform connects every major touchpoint in the outpatient experience so patients and staff can move seamlessly from scheduling to intake to ongoing communication without switching systems or navigating unnecessary steps. Organizations rely on Mend for self scheduling, digital intake, automated forms, two way patient messaging, reminders, Smart Waitlist matching, online payments, and video visits. Patients can complete everything from any device through a single integrated workflow, which significantly increases participation and reduces confusion and missed appointments. Mend works alongside leading EHR systems, which allows teams to enhance their operations without replacing their system of record. Staff reduce manual work, lower phone volume, and gain clearer insight into daily performance. Mend also provides AI attendance prediction, measurement based care automation, and real time operational dashboards that support higher provider utilization and stronger organizational outcomes. Patients gain a streamlined and accessible experience that supports timely treatment. Organizations gain higher show rates, increased revenue capture, and more time for mission centered work. Mend exists to make access to mental and behavioral healthcare more convenient for all and to help outpatient organizations deliver effective and compassionate care at scale. **Average Rating:** 4.7/5.0 **Total Reviews:** 105 **How Do G2 Users Rate Mend?** - **Workflow Management:** 9.3/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 9.4/10 (Category avg: 8.5/10) - **Patient Communications:** 9.5/10 (Category avg: 8.8/10) **Who Is the Company Behind Mend?** - **Seller:** [Mendfamily](https://www.g2.com/sellers/mendfamily) - **Year Founded:** 2014 - **HQ Location:** Orlando, Florida - **LinkedIn® Page:** https://www.linkedin.com/company/mendfamily (75 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Mental Health Care - **Company Size:** 51% Small-Business, 32% Mid-Market #### What Are Mend's Pros and Cons? **Pros:** - Communication (2 reviews) - Telehealth Services (2 reviews) - Appointment Scheduling (1 reviews) - Communication Efficiency (1 reviews) - Ease of Use (1 reviews) ### What Do G2 Reviewers Say About Mend? *AI-generated summary from verified user reviews* **Pros:** - Users value the **convenient video chat communication** for appointments, enhancing comfort and relatability during discussions. - Users value the **convenience of remote appointments** , feeling comfortable discussing personal issues during video consultations. - Users love the **convenience of scheduling appointments from home** with Mend, enhancing their overall experience. - Users value the **communication efficiency** of Mend, finding video chats convenient and enhancing their comfort in sharing personal issues. - Users find the **ease of use** in Mend's video chat feature enhances comfort and accessibility during interviews. #### What Are Recent G2 Reviews of Mend? **"[Easy, Convenient, and Secure Telemedicine with Mend.](https://www.g2.com/survey_responses/mend-review-13131341)"** **Rating:** 5.0/5.0 stars *— Verified User in Mental Health Care* [Read full review](https://www.g2.com/survey_responses/mend-review-13131341) --- **"[Convenient, High-Quality Telehealth That Expands Access to Care](https://www.g2.com/survey_responses/mend-review-12629036)"** **Rating:** 4.5/5.0 stars *— Verified User in Mental Health Care* [Read full review](https://www.g2.com/survey_responses/mend-review-12629036) --- #### What Are G2 Users Discussing About Mend? - [What is your primary use case for Mend, and how has it improved your patient engagement?](https://www.g2.com/discussions/what-is-your-primary-use-case-for-mend-and-how-has-it-improved-your-patient-engagement) - [Is mend HIPAA compliant?](https://www.g2.com/discussions/is-mend-hipaa-compliant) - 1 comment - [What company is MEND?](https://www.g2.com/discussions/what-company-is-mend) - [How much does mend cost?](https://www.g2.com/discussions/how-much-does-mend-cost) - [How does mend telemedicine work?](https://www.g2.com/discussions/how-does-mend-telemedicine-work) ### 3. [SimplePractice](https://www.g2.com/products/simplepractice/reviews) SimplePractice is a top-rated EHR software and all-in-one practice management solution for health and wellness providers. More than 200,000 providers trust SimplePractice to start and build their business through industry leading EHR software, ongoing education, and powerful tools that connect them to clients seeking care. While using this practice management software, practitioners are able to access everything they need from seamless appointment scheduling, billing, and payments to HIPAA-compliant Telehealth, insurance claim filing, and more. SimplePractice also enhances the client experience with an easy-to-use client portal as well as a clinician directory that lets them find and request an appointment directly with the right therapist. Recognized by Built In as one of the Best Midsize Companies to Work For in Los Angeles in 2022, SimplePractice is proud to pave the future of healthtech. Sign up for a free, 30-day trial today to try it out for yourself. **Average Rating:** 4.1/5.0 **Total Reviews:** 126 **How Do G2 Users Rate SimplePractice?** - **Workflow Management:** 8.7/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 7.8/10 (Category avg: 8.5/10) - **Patient Communications:** 8.1/10 (Category avg: 8.8/10) **Who Is the Company Behind SimplePractice?** - **Seller:** [SimplePractice](https://www.g2.com/sellers/simplepractice) - **Year Founded:** 2012 - **HQ Location:** Santa Monica, California - **Twitter:** @simplepractice (2,441 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2686631/ (649 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Therapist, Owner - **Top Industries:** Mental Health Care, Health, Wellness and Fitness - **Company Size:** 97% Small-Business, 2% Mid-Market #### What Are SimplePractice's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Automation (3 reviews) - Document Management (3 reviews) - Easy Access (3 reviews) - Features (3 reviews) **Cons:** - Limited Features (3 reviews) - Inadequate Reporting (2 reviews) - Inconvenience (2 reviews) - Limited Customization (2 reviews) - Limited Functionality (2 reviews) ### What Do G2 Reviewers Say About SimplePractice? *AI-generated summary from verified user reviews* **Pros:** - Users find SimplePractice to be incredibly **easy to use** , streamlining appointments, documentation, and billing efficiently. - Users love the **automation features** of SimplePractice, significantly enhancing efficiency in scheduling, billing, and compliance. - Users value the **time-saving document management features** of SimplePractice, enhancing efficiency and organization in their practice. - Users appreciate the **easy access** of SimplePractice, facilitating smooth navigation for both practitioners and clients. - Users love the **time-saving features** of SimplePractice that enhance compliance, billing, and overall efficiency in client management. **Cons:** - Users find the **limited features** for reporting and chart options frustrating, impacting overall efficiency and usability. - Users find **inadequate reporting** features frustrating, as they complicate workflows and increase manual tasks unnecessarily. - Users often face **inconveniences** with bugs and extra steps in workflows, increasing their workload when using SimplePractice. - Users feel that there is **limited customization** available, particularly regarding features and workflows within group practice plans. - Users find the **limited functionality** of SimplePractice restricts customization and complicates workflow for individual practitioners. #### What Are Recent G2 Reviews of SimplePractice? **"[Streamlined EHR with Telehealth Integration](https://www.g2.com/survey_responses/simplepractice-review-12220573)"** **Rating:** 5.0/5.0 stars *— Anamile G.* [Read full review](https://www.g2.com/survey_responses/simplepractice-review-12220573) --- **"[Easy to Use for Solo Providers—Keeps Scheduling and Reminders Flowing](https://www.g2.com/survey_responses/simplepractice-review-12652346)"** **Rating:** 5.0/5.0 stars *— Verified User in Mental Health Care* [Read full review](https://www.g2.com/survey_responses/simplepractice-review-12652346) --- #### What Are G2 Users Discussing About SimplePractice? - [What are the benefits and challenges of using SimplePractice for managing your practice?](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-simplepractice-for-managing-your-practice) - [What is SimplePractice used for?](https://www.g2.com/discussions/what-is-simplepractice-used-for) - 1 comment - [What is simple practice LLC?](https://www.g2.com/discussions/what-is-simple-practice-llc) - [How much is simple practice per month?](https://www.g2.com/discussions/how-much-is-simple-practice-per-month) - [Is simple practice an EHR?](https://www.g2.com/discussions/is-simple-practice-an-ehr) ### 4. [DearDoc](https://www.g2.com/products/deardoc/reviews) DearDoc provides over 2,500+ doctors, physicians, and health and wellness practitioners with a suite of cloud-based tools and services designed to help doctors get more patients, run their practices more efficiently, and improve patient experience. DearDoc offers solutions for every stage of the patient journey, including an AI Smartchat, Autodialer and Review Generator, testimonial displayer, text-to-pay software, and a telemedicine platform. DearDoc also provides creative and technical support services for enhanced patient acquisition and experience including website design, SEO services, Social Media Management, and Google Integration. **Average Rating:** 4.2/5.0 **Total Reviews:** 45 **How Do G2 Users Rate DearDoc?** - **Workflow Management:** 7.4/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 7.8/10 (Category avg: 8.5/10) - **Patient Communications:** 7.8/10 (Category avg: 8.8/10) **Who Is the Company Behind DearDoc?** - **Seller:** [Deardoc](https://www.g2.com/sellers/deardoc) - **Year Founded:** 2019 - **HQ Location:** New York, New York - **Twitter:** @getDearDoc (40 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/getdeardoc/ (125 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Medical Practice, Health, Wellness and Fitness - **Company Size:** 91% Small-Business, 9% Mid-Market #### What Are DearDoc's Pros and Cons? **Pros:** - Patient Communication (7 reviews) - Ease of Use (6 reviews) - Appointment Scheduling (4 reviews) - Response Time (4 reviews) - Messaging Management (3 reviews) **Cons:** - Misleading Marketing (2 reviews) - Payment Issues (2 reviews) - Poor Customer Support (2 reviews) - Billing Issues (1 reviews) - Complex Interface (1 reviews) ### What Do G2 Reviewers Say About DearDoc? *AI-generated summary from verified user reviews* **Pros:** - Users value the **efficient patient communication** of DearDoc, enhancing engagement and simplifying front desk tasks. - Users find DearDoc to be **easy to use** , thanks to its efficient AI chat and seamless integration. - Users value the **efficient appointment scheduling** by DearDoc, converting missed calls into real appointments seamlessly. - Users appreciate the **instant response time** of DearDoc, enhancing patient engagement and increasing appointment requests significantly. - Users appreciate the **efficient AI chat** that captures patient interest and answers questions seamlessly. **Cons:** - Users express frustration over **misleading marketing** , claiming deceptive sales tactics and false guarantees contributed to their dissatisfaction. - Users frequently face **payment issues** with DearDoc, including unexpected charges and inadequate support for cancellations. - Users report severe issues with **poor customer support** , experiencing delays, miscommunication, and frustrating service delivery. - Users experience significant **billing issues** with DearDoc, facing unfulfilled guarantees and unresponsive support during onboarding. - Users find the **complex interface** of DearDoc overwhelming due to its multitude of customizable options. #### What Are Recent G2 Reviews of DearDoc? **"[DearDoc Helps Bring in New Patients with Great Metric Insights](https://www.g2.com/survey_responses/deardoc-review-13090981)"** **Rating:** 5.0/5.0 stars *— Jeffry W.* [Read full review](https://www.g2.com/survey_responses/deardoc-review-13090981) --- **"[Efficient Referral System with Outstanding Support](https://www.g2.com/survey_responses/deardoc-review-13073114)"** **Rating:** 5.0/5.0 stars *— Jen T.* [Read full review](https://www.g2.com/survey_responses/deardoc-review-13073114) --- #### What Are G2 Users Discussing About DearDoc? - [What is DearDoc used for?](https://www.g2.com/discussions/what-is-deardoc-used-for) - 1 comment ### 5. [Rhinogram](https://www.g2.com/products/rhinogram-rhinogram/reviews) Rhinogram's digital communication & virtual care platform is designed for strategic healthcare facilities looking to reduce call volume, improve staff efficiency, and acquire new patients while providing empowered patient engagement and achieving high patient satisfaction. Healthcare facilities of all sizes are having to do more with less and less everyday. Rhinogram's complete engagement platform provides a market leading and innovative, AI powered, real-time communication platform, that empowers patient initiated communication and direct simple texts (SMS), multimedia texts (MMS) and live video messaging- giving healthcare facilities the ability to better engage with patients while streamlining workflows and consolidating disparate systems. **Average Rating:** 4.8/5.0 **Total Reviews:** 50 **How Do G2 Users Rate Rhinogram?** - **Workflow Management:** 9.3/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 8.9/10 (Category avg: 8.5/10) - **Patient Communications:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind Rhinogram?** - **Seller:** [Rhinogram](https://www.g2.com/sellers/rhinogram) - **Year Founded:** 2015 - **HQ Location:** Chattanooga, US - **Twitter:** @rhinogram (613 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/rhinogram (20 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 91% Small-Business, 8% Mid-Market #### What Are Recent G2 Reviews of Rhinogram? **"[We love Rhinogram!](https://www.g2.com/survey_responses/rhinogram-review-8131645)"** **Rating:** 5.0/5.0 stars *— Ellyn P.* [Read full review](https://www.g2.com/survey_responses/rhinogram-review-8131645) --- **"[Rhinogram patient reminders.](https://www.g2.com/survey_responses/rhinogram-review-8109603)"** **Rating:** 4.5/5.0 stars *— Verified User in Medical Practice* [Read full review](https://www.g2.com/survey_responses/rhinogram-review-8109603) --- #### What Are G2 Users Discussing About Rhinogram? - [What is Rhinogram used for?](https://www.g2.com/discussions/what-is-rhinogram-used-for) ### 6. [Dental Intelligence](https://www.g2.com/products/dental-intelligence-dental-intelligence/reviews) Dental Intelligence delivers the only end-to-end practice performance solution in dentistry. By connecting real-time analytics with patient engagement tools, your team gains the clarity and confidence to fill schedules, boost case acceptance, and improve retention. The platform combines essential performance tracking (morning huddle reports, practice scorecards, insurance claims, collections, etc.) with integrated patient communication tools like automated appointment reminders, follow-ups, two-way texting, and online scheduling with digital forms. Everything syncs securely with your PMS through an intuitive interface that makes today easy, and tomorrow achievable. It’s the ultimate way to Practice Smarter.™ **Average Rating:** 4.4/5.0 **Total Reviews:** 57 **How Do G2 Users Rate Dental Intelligence?** - **Workflow Management:** 8.5/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 8.6/10 (Category avg: 8.5/10) - **Patient Communications:** 9.1/10 (Category avg: 8.8/10) **Who Is the Company Behind Dental Intelligence?** - **Seller:** [Dental Intelligence](https://www.g2.com/sellers/dental-intelligence) - **Company Website:** https://www.dentalintel.com - **Year Founded:** 2011 - **HQ Location:** Pleasant Grove, Utah - **Twitter:** @dental_intel (1,407 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/dental-intelligence (5 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Office Manager - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 64% Small-Business, 3% Mid-Market #### What Are Recent G2 Reviews of Dental Intelligence? **"[GOOD](https://www.g2.com/survey_responses/dental-intelligence-review-13031175)"** **Rating:** 4.5/5.0 stars [Read full review](https://www.g2.com/survey_responses/dental-intelligence-review-13031175) --- **"[I think it could be better. But i works for what we use it for.](https://www.g2.com/survey_responses/dental-intelligence-review-13095664)"** **Rating:** 4.0/5.0 stars [Read full review](https://www.g2.com/survey_responses/dental-intelligence-review-13095664) --- #### What Are G2 Users Discussing About Dental Intelligence? - [What is Modento, by Dental Intelligence used for?](https://www.g2.com/discussions/what-is-modento-by-dental-intelligence-used-for) ### 7. [Phreesia](https://www.g2.com/products/phreesia/reviews) Phreesia’s award-winning, AI-powered platform helps practices and health systems expand capacity, streamline workflows, accelerate collections and deliver modern patient experiences—without adding staff. Trusted by 4,700 healthcare organizations: With 20+ years of experience, Phreesia powers 1 in 6 U.S. patient visits (180M+ annually) and is proven to drive measurable operational and financial improvements. Highly recommended: 9 in 10 clients would recommend Phreesia. With Phreesia, you can: • Let AI handle inbound and outbound calls so your staff doesn’t have to. Automate scheduling, prescription refills, recalls, payment outreach, referrals and more with Phreesia VoiceAI—your 24/7 AI agent. • Expand your capacity and streamline patient intake: Across our network, 85% of patients check themselves in, saving 5+ minutes of staff time per visit. Maximize front-office efficiency by digitally collecting patient information, consents and medical history and more before the visit. • Get paid more, faster with flexible payment options, including Apple Pay® and Google Pay™, online payments, payment plans, card on file and more. 80%+ of patients pay their copay at point of service with Phreesia. • Eliminate paper statements—Phreesia automatically sends patients itemized digital statements as soon as their EOB is ready, helping practices get paid 4x faster. • Make scheduling effortless by letting patients self-schedule appointments on their own time. Phreesia VoiceAI handles scheduling calls and outreach, while automated reminders reduce no-shows and Appointment Accelerator® automatically fills open slots. • Reduce denials and save staff time with automated, AI-enabled eligibility and benefits verification. Phreesia confirms coverage instantly, selects the correct copay, flags out-of-network status and gives patients visibility into their benefits—helping you prevent errors, collect sooner and improve the patient experience. Let’s face it, registration = revenue. • Acquire new patients at no added cost with MediFind—our free clinician finder helps your practice get discovered and enables patients to seamlessly book appointments through embedded self-scheduling. • Close gaps in care with our robust library of clinical screening tools and customizable patient outreach messaging options. Double the number of clinical screenings you conduct by administering them automatically with Phreesia. • Engage patients in their care and provide the modern, convenient experience they expect. Across our network, 96% of patients are satisfied with their Phreesia experience. You’ll also benefit from: Actionable analytics: Gain deeper insights into intake patterns, revenue cycle metrics, appointment workflows, clinical performance and more. Privacy and security: We’re honored to have our efforts recognized with many of the industry’s most well-known certifications, including: • HITRUST CSF Certification • Payment Card Industry Data Security Standard (PCI-DSS) Level 1 Service Provider • Security Organization Control (SOC) 2 Type 2 • PCI Point-to-Point Encryption (P2PE) “Every Phreesia product helps the business do better and generate more revenue—it’s such a beautiful rhythm. Our patient population has grown tremendously, our staff is fully utilized, and we’re able to fully engage with our patients and meet them where they want to be met. We really couldn’t do it all without Phreesia.” -Liz Galvan, Practice Manager, MyOBGYN **Average Rating:** 3.9/5.0 **Total Reviews:** 44 **How Do G2 Users Rate Phreesia?** - **Workflow Management:** 9.7/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 9.8/10 (Category avg: 8.5/10) - **Patient Communications:** 9.6/10 (Category avg: 8.8/10) **Who Is the Company Behind Phreesia?** - **Seller:** [Phreesia](https://www.g2.com/sellers/phreesia) - **Year Founded:** 2005 - **HQ Location:** Wilmington, DE - **Twitter:** @phreesia (1,542 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/64726/ (1,519 employees on LinkedIn®) - **Ownership:** NYSE: PHR **Who Uses This Product?** - **Who Uses This:** Office Manager - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 56% Small-Business, 38% Mid-Market #### What Are Phreesia's Pros and Cons? **Pros:** - Ease of Use (8 reviews) - Time-saving (6 reviews) - Customer Support (4 reviews) - Features (4 reviews) - Efficiency (3 reviews) **Cons:** - Learning Curve (3 reviews) - Technical Issues (3 reviews) - Training Deficiency (3 reviews) - Difficult Setup (2 reviews) - Insufficient Guidance (2 reviews) ### What Do G2 Reviewers Say About Phreesia? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Phreesia, enjoying its user-friendly interface and efficient scheduling features. - Users appreciate the **time-saving features** of Phreesia, significantly reducing check-in durations and streamlining scheduling processes. - Users praise the **exceptional customer support** of Phreesia, noting responsiveness and proactive assistance throughout implementation and beyond. - Users value the **intuitive and customizable features** of Phreesia, enhancing patient intake and communication efficiency. - Users appreciate the **efficiency** of Phreesia, significantly reducing check-in times and enhancing overall productivity. **Cons:** - Users note a **steep learning curve** for new features and training that could be more structured and cohesive. - Users often face **technical issues** with integration and system usability, impacting efficiency and functionality negatively. - Users report a **training deficiency** with Phreesia, finding the onboarding process and materials disorganized and challenging. - Users find the **difficult setup** of Phreesia challenging, often leading to overwhelming experiences and persistent issues. - Users face **insufficient guidance** in navigating Phreesia University, making it difficult to piece together training effectively. #### What Are Recent G2 Reviews of Phreesia? **"[Empowers Remote Work with Ease](https://www.g2.com/survey_responses/phreesia-review-12113577)"** **Rating:** 5.0/5.0 stars *— Maripat E.* [Read full review](https://www.g2.com/survey_responses/phreesia-review-12113577) --- **"[Streamlined Patient Process with Ease of Use](https://www.g2.com/survey_responses/phreesia-review-11700601)"** **Rating:** 5.0/5.0 stars *— Karen H.* [Read full review](https://www.g2.com/survey_responses/phreesia-review-11700601) --- #### What Are G2 Users Discussing About Phreesia? - [What is phreesia check-in system?](https://www.g2.com/discussions/what-is-phreesia-check-in-system) - [What is AR management phreesia?](https://www.g2.com/discussions/what-is-ar-management-phreesia) - [What is phreesia?](https://www.g2.com/discussions/what-is-phreesia) - [What is patient intake software?](https://www.g2.com/discussions/what-is-patient-intake-software) - 1 comment ### 8. [DemandHub](https://www.g2.com/products/demandhub/reviews) DemandHub enables customer interactions that drive business results. We improve how you communicate with your customers and capture valuable feedback. This enables your team to make better decisions that drive business results and improve your customer experience. **Average Rating:** 4.8/5.0 **Total Reviews:** 58 **How Do G2 Users Rate DemandHub?** - **Workflow Management:** 9.2/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 5.0/10 (Category avg: 8.5/10) - **Patient Communications:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind DemandHub?** - **Seller:** [DemandHub](https://www.g2.com/sellers/demandhub) - **HQ Location:** Mississauga, Ontario - **Twitter:** @DemandHub - **LinkedIn® Page:** https://www.linkedin.com/company/demandhub/ (20 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Automotive, Hospital & Health Care - **Company Size:** 95% Small-Business, 3% Mid-Market #### What Are DemandHub's Pros and Cons? **Pros:** - Helpful (3 reviews) - Customer Support (2 reviews) - Ease of Use (2 reviews) - Effective (2 reviews) - Efficiency (2 reviews) **Cons:** - Limited Features (1 reviews) - Missing Features (1 reviews) ### What Do G2 Reviewers Say About DemandHub? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **responsive and efficient support** from DemandHub, resolving issues and saving time effectively. - Users praise DemandHub for its **responsive and effective customer support** , resolving issues promptly and efficiently. - Users appreciate the **ease of use** of DemandHub, finding it time-saving and user-friendly with helpful support options. - Users appreciate the **quick responsiveness and effectiveness** of DemandHub, enhancing efficiency and saving valuable time. - Users value the **efficiency** of DemandHub, as it resolves issues swiftly and automates tasks to save time. **Cons:** - Users are disappointed by the lack of **Dark Mode** in DemandHub, which limits personalization and comfort during use. - Users desire a **Dark Mode** feature in DemandHub to improve usability and reduce eye strain. #### What Are Recent G2 Reviews of DemandHub? **"[Effortless Google Review Integration with Rapid Support](https://www.g2.com/survey_responses/demandhub-review-12404501)"** **Rating:** 5.0/5.0 stars *— Marion M.* [Read full review](https://www.g2.com/survey_responses/demandhub-review-12404501) --- **"[Automation and Quick Responses Elevate Our Practice](https://www.g2.com/survey_responses/demandhub-review-12310659)"** **Rating:** 4.5/5.0 stars *— Doug P.* [Read full review](https://www.g2.com/survey_responses/demandhub-review-12310659) --- #### What Are G2 Users Discussing About DemandHub? - [What is DemandHub used for?](https://www.g2.com/discussions/what-is-demandhub-used-for) ### 9. [Axxess Home Health](https://www.g2.com/products/axxess-axxess-home-health/reviews) Axxess is the leading technology innovator for healthcare at home, providing a complete suite of software solutions for home health, home care and hospice organizations of all sizes worldwide. The complete suite from Axxess includes electronic medical records, staffing software, mobile electronic visit verification, Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys, revenue cycle management and Direct Data Entry billing solutions, while also offering home care and hospice products. Axxess Home Health, a scalable electronic medical records software and mobile app used by more than 8,000 organizations, manages human resources, administration, operations, scheduling, clinical needs and billing through a single sign-on solution and more than 40 interoperable integrations—enabling electronic referral acceptance, physician orders tracking and more. This cloud-based, HIPAA-compliant system is securely accessible on all devices, including iOS and Android. Electronic visit verification at the point of care ensures compliance, and the messaging feature facilitates care coordination between office and field staff. Reports and a Patient-Driven Groupings Model (PDGM) tool show key performance indicators, like potential Low-Utilization Payment Adjustments (LUPAs), risk of hospitalization, Request for Anticipated Payment (RAP) aging and gross margin to inform decision-making. Centralized scheduling, customizable dashboards and alerts streamline managing operations. Real-time validations, an OASIS scrubber, notes templates and an interactive wound manager in the clinical workflow shorten documentation and quality assurance times. Conduct Medicare eligibility checks, run PECOS confirmation and automate claims submissions. Maximize revenue through artificial intelligence and predictive insights that identify inconsistencies to resolve and increase clean claims. **Average Rating:** 3.9/5.0 **Total Reviews:** 97 **How Do G2 Users Rate Axxess Home Health?** - **Workflow Management:** 7.5/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 7.2/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 7.5/10 (Category avg: 8.5/10) **Who Is the Company Behind Axxess Home Health?** - **Seller:** [Axxess](https://www.g2.com/sellers/axxess) - **Company Website:** https://www.axxess.com - **Year Founded:** 2007 - **HQ Location:** Dallas, Texas - **Twitter:** @Axxess (2,446 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/axxess-consult/ (1,114 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness - **Company Size:** 67% Small-Business, 32% Mid-Market #### What Are Recent G2 Reviews of Axxess Home Health? **"[AXXESS is really great, overall we really like it.](https://www.g2.com/survey_responses/axxess-home-health-review-5346906)"** **Rating:** 4.5/5.0 stars *— Annette T.* [Read full review](https://www.g2.com/survey_responses/axxess-home-health-review-5346906) --- **"[BILLING..4 /5 stars.](https://www.g2.com/survey_responses/axxess-home-health-review-4860720)"** **Rating:** 4.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/axxess-home-health-review-4860720) --- ### 10. [Paytient](https://www.g2.com/products/paytient/reviews) Paytient is the platform that gives people the power to say “yes” to care on their own terms—without fear or delay. That means members choose earlier treatment, pick up prescriptions, and stay healthier. Providers are paid in full and welcome more new patients. Employers and plans control costs. And each Paytient-powered care decision delivers data to the platform, fueling transparent insights that help strengthen benefits. This is how everyday choices add up to a Better Care Economy. Join us in building a new system that works, and cares, for everyone. **Average Rating:** 4.8/5.0 **Total Reviews:** 65 **How Do G2 Users Rate Paytient?** - **Workflow Management:** 9.3/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 9.0/10 (Category avg: 8.5/10) - **Patient Communications:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind Paytient?** - **Seller:** [Paytient Technologies](https://www.g2.com/sellers/paytient-technologies) - **Year Founded:** 2018 - **HQ Location:** Columbia, Missouri - **Twitter:** @PaytientApp (198 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/paytient/ (155 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Primary/Secondary Education, Hospital & Health Care - **Company Size:** 58% Mid-Market, 27% Small-Business #### What Are Paytient's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Ease of Use (1 reviews) - Reporting (1 reviews) - Reporting Transparency (1 reviews) **Cons:** - Account Setup (1 reviews) - Complex Setup (1 reviews) - Messaging Issues (1 reviews) - Notification Issues (1 reviews) - Not User-Friendly (1 reviews) ### What Do G2 Reviewers Say About Paytient? *AI-generated summary from verified user reviews* **Pros:** - Users value the **excellent customer support** provided by Paytient, enhancing their overall experience with the product. - Users find Paytient's **ease of use** enhances their experience, simplifying payment processing significantly. - Users commend the **easy-to-understand reporting** features of Paytient, enhancing their overall experience and decision-making. - Users value the **reporting transparency** of Paytient, which enhances their understanding of financial interactions. **Cons:** - Users find the **initial account setup challenging** , leading to frustration and dissatisfaction with Paytient's usability. - Users find the **initial setup complex** , making it difficult to effectively utilize Paytient for necessary transactions. - Users report **messaging issues** with Paytient, including poor communication and delayed responses from customer service, creating frustrations. - Users experience significant **notification issues** with Paytient, including frozen cards and poor customer communication during critical times. - Users find Paytient's **initial setup challenging and not user-friendly** , making their experience frustrating and inefficient. #### What Are Recent G2 Reviews of Paytient? **"[Great benefit that employees love!](https://www.g2.com/survey_responses/paytient-review-7345913)"** **Rating:** 5.0/5.0 stars *— Jessie W.* [Read full review](https://www.g2.com/survey_responses/paytient-review-7345913) --- **"[This has been a wonderful resource for our organization!](https://www.g2.com/survey_responses/paytient-review-10383775)"** **Rating:** 5.0/5.0 stars *— Faith W.* [Read full review](https://www.g2.com/survey_responses/paytient-review-10383775) --- #### What Are G2 Users Discussing About Paytient? - [What is Paytient used for?](https://www.g2.com/discussions/what-is-paytient-used-for) ### 11. [MyChart](https://www.g2.com/products/mychart/reviews) MyChart Bedside provides access to their latest lab results, a way to message their nurses and doctors, and clear, nontechnical explanations of their treatment. **Average Rating:** 4.4/5.0 **Total Reviews:** 37 **How Do G2 Users Rate MyChart?** - **Workflow Management:** 7.5/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 8.9/10 (Category avg: 8.5/10) - **Patient Communications:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind MyChart?** - **Seller:** [Epic Systems](https://www.g2.com/sellers/epic-systems-750cb0d2-609a-45fe-a972-9ac8cf80bc1a) - **Year Founded:** 1979 - **HQ Location:** Verona, WI - **LinkedIn® Page:** https://www.linkedin.com/company/163658/ (17,254 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness - **Company Size:** 51% Enterprise, 38% Small-Business #### What Are Recent G2 Reviews of MyChart? **"[Revolutionized my care](https://www.g2.com/survey_responses/mychart-review-7520167)"** **Rating:** 5.0/5.0 stars *— Matthew M. M.* [Read full review](https://www.g2.com/survey_responses/mychart-review-7520167) --- **"[MyChart - through eyes of a patient and a provider's personnel](https://www.g2.com/survey_responses/mychart-review-6791215)"** **Rating:** 4.0/5.0 stars *— Priscilla H.* [Read full review](https://www.g2.com/survey_responses/mychart-review-6791215) --- #### What Are G2 Users Discussing About MyChart? - [Is MyChart a software?](https://www.g2.com/discussions/is-mychart-a-software) - [What is the difference between Epic and MyChart?](https://www.g2.com/discussions/what-is-the-difference-between-epic-and-mychart) - [What are the benefits of MyChart?](https://www.g2.com/discussions/what-are-the-benefits-of-mychart) - 1 comment - [What does MyChart app do?](https://www.g2.com/discussions/what-does-mychart-app-do) ### 12. [Relatient](https://www.g2.com/products/relatient/reviews) At Relatient, we believe that the key to better health is better access. Better access lies at the intersection of scheduling and communication. Our Dash® platform combines best in KLAS patient self-scheduling and centralized scheduling with modern two-way patient communication tools to provide better access for patients, better utilization for providers, and better outcomes for all. For more information or to schedule a demo, visit www.relatient.com. **Average Rating:** 4.8/5.0 **Total Reviews:** 26 **How Do G2 Users Rate Relatient?** - **Workflow Management:** 9.3/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 9.4/10 (Category avg: 8.5/10) - **Patient Communications:** 7.8/10 (Category avg: 8.8/10) **Who Is the Company Behind Relatient?** - **Seller:** [Relatient](https://www.g2.com/sellers/relatient) - **Year Founded:** 2012 - **HQ Location:** Franklin, TN - **Twitter:** @Relatient (1,110 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3217952/ (211 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 52% Small-Business, 41% Mid-Market #### What Are Recent G2 Reviews of Relatient? **"[Excellent and responsive vendor](https://www.g2.com/survey_responses/relatient-review-4928875)"** **Rating:** 5.0/5.0 stars *— Rodolfo G.* [Read full review](https://www.g2.com/survey_responses/relatient-review-4928875) --- **"[Easy to work with and very adaptable.](https://www.g2.com/survey_responses/relatient-review-3577517)"** **Rating:** 5.0/5.0 stars *— Monique C.* [Read full review](https://www.g2.com/survey_responses/relatient-review-3577517) --- #### What Are G2 Users Discussing About Relatient? - [What does Relatient do?](https://www.g2.com/discussions/what-does-relatient-do) - [What is patient engagement?](https://www.g2.com/discussions/what-is-patient-engagement) - [What are patient engagement platforms?](https://www.g2.com/discussions/what-are-patient-engagement-platforms) - [Who is Relatient net?](https://www.g2.com/discussions/who-is-relatient-net) ### 13. [Change Healthcare](https://www.g2.com/products/change-healthcare-change-healthcare/reviews) Change Healthcare is inspiring a better healthcare system. Change Healthcare is a key catalyst of a value-based healthcare system working alongside our customers and partners to accelerate the journey toward improved lives and healthier communities. **Average Rating:** 3.9/5.0 **Total Reviews:** 21 **How Do G2 Users Rate Change Healthcare?** - **Workflow Management:** 8.0/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 5.7/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 7.8/10 (Category avg: 8.5/10) - **Patient Communications:** 6.3/10 (Category avg: 8.8/10) **Who Is the Company Behind Change Healthcare?** - **Seller:** [Change Healthcare](https://www.g2.com/sellers/change-healthcare) - **Year Founded:** 2007 - **HQ Location:** Nashville, US - **Twitter:** @Change_HC (35,750 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/change-healthcare/ (4,636 employees on LinkedIn®) - **Ownership:** NASDAQ: CHNG **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 52% Small-Business, 43% Mid-Market #### What Are Change Healthcare's Pros and Cons? **Cons:** - Billing Issues (1 reviews) - Payment Issues (1 reviews) - Poor Customer Support (1 reviews) - Poor Responsiveness (1 reviews) ### What Do G2 Reviewers Say About Change Healthcare? *AI-generated summary from verified user reviews* **Cons:** - Users face **billing issues** with Change Healthcare, highlighting poor communication and inadequate support for providers. - Users report significant **payment issues** with Change Healthcare, highlighting communication difficulties and inadequate support for providers. - Users express frustration with **poor customer support** , struggling to connect with appropriate departments and receive assistance. - Users express frustration with **poor responsiveness** , struggling to reach the right departments for assistance. #### What Are Recent G2 Reviews of Change Healthcare? **"[Great Bill Pay Solutions](https://www.g2.com/survey_responses/change-healthcare-review-7820465)"** **Rating:** 4.5/5.0 stars *— Jessica R.* [Read full review](https://www.g2.com/survey_responses/change-healthcare-review-7820465) --- **"[Superscript certified solution for Patients with all modules](https://www.g2.com/survey_responses/change-healthcare-review-10016721)"** **Rating:** 4.5/5.0 stars *— Deepti S.* [Read full review](https://www.g2.com/survey_responses/change-healthcare-review-10016721) --- #### What Are G2 Users Discussing About Change Healthcare? - [What does the company change healthcare do?](https://www.g2.com/discussions/change-healthcare-what-does-the-company-change-healthcare-do) - 1 comment - [What are the 5 trends in Healthcare?](https://www.g2.com/discussions/what-are-the-5-trends-in-healthcare) - 2 comments, 1 upvote - [How do I change healthcare for the better?](https://www.g2.com/discussions/change-healthcare-how-do-i-change-healthcare-for-the-better) - 2 comments - [What changes can be made in Healthcare?](https://www.g2.com/discussions/what-changes-can-be-made-in-healthcare) - 1 comment ### 14. [FollowMyHealth](https://www.g2.com/products/followmyhealth/reviews) The FollowMyHealth patient portal gives patients a single point of access regardless of an individual provider’s software. Plus, discrete patient-generated data flows directly back to the EHR to automatically populate the medical record, helping providers stay up to date on their patients’ progress. **Average Rating:** 3.5/5.0 **Total Reviews:** 21 **How Do G2 Users Rate FollowMyHealth?** - **Workflow Management:** 9.2/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 1.7/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 10.0/10 (Category avg: 8.5/10) - **Patient Communications:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind FollowMyHealth?** - **Seller:** [Veradigm](https://www.g2.com/sellers/veradigm) - **Year Founded:** 1986 - **HQ Location:** Chicago, IL - **Twitter:** @Veradigm (453 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/veradigm/ (1,828 employees on LinkedIn®) - **Ownership:** NASDAQ **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness - **Company Size:** 39% Small-Business, 35% Enterprise #### What Are Recent G2 Reviews of FollowMyHealth? **"[Convenience for All](https://www.g2.com/survey_responses/followmyhealth-review-3416048)"** **Rating:** 4.0/5.0 stars *— Kristin B.* [Read full review](https://www.g2.com/survey_responses/followmyhealth-review-3416048) --- **"[awesome to use](https://www.g2.com/survey_responses/followmyhealth-review-5268535)"** **Rating:** 5.0/5.0 stars *— Kimberly M.* [Read full review](https://www.g2.com/survey_responses/followmyhealth-review-5268535) --- #### What Are G2 Users Discussing About FollowMyHealth? - [What is FollowMyHealth used for?](https://www.g2.com/discussions/what-is-followmyhealth-used-for) ### 15. [Intiveo](https://www.g2.com/products/intiveo/reviews) Intiveo's patient engagement software is designed to empower dental practices to enhance the patient experience. We facilitate open communication, reduce no-shows and cancellations, boost staff productivity, and increase revenue growth. Our platform improves patient engagement and loyalty through two-way chat, recall reminders, quality improvement surveys, and online review management tools. With comprehensive integrations across major PMS systems, Intiveo streamlines front-office workflows, centralizing patient engagement and communication management. Our dedicated team of experts offers personalized onboarding and ongoing support for seamless launch and scalability as your practice grows. Intiveo serves over 15,000 dental practices across North America, helping them improve their patients’ experience, streamline operations, and drive revenue growth while improving staff morale. Experience the Intiveo advantage – where dental practices flourish, and patients look forward to their visits with confidence and clarity. **Average Rating:** 4.8/5.0 **Total Reviews:** 31 **How Do G2 Users Rate Intiveo?** - **Workflow Management:** 9.3/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 8.1/10 (Category avg: 8.5/10) - **Patient Communications:** 9.3/10 (Category avg: 8.8/10) **Who Is the Company Behind Intiveo?** - **Seller:** [Intiveo](https://www.g2.com/sellers/intiveo) - **Year Founded:** 2010 - **HQ Location:** Vancouver, CA - **Twitter:** @Intiveo (183 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2642067/ (60 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 84% Small-Business, 13% Mid-Market #### What Are Intiveo's Pros and Cons? **Pros:** - Ease of Use (1 reviews) **Cons:** - Long Waiting Time (1 reviews) - Poor Call Functionality (1 reviews) - Unreliable Communication (1 reviews) ### What Do G2 Reviewers Say About Intiveo? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Intiveo, allowing them to achieve quick and precise results effortlessly. **Cons:** - Users find the **long waiting time** until 7am to access voicemails frustrating and inconvenient. - Users are frustrated with the **poor call functionality** , making it difficult to check voice mails promptly. - Users express frustration over **unreliable communication** due to delayed access to voicemails until 7am. #### What Are Recent G2 Reviews of Intiveo? **"[Streamlined Patient Management, Exceptional Experience](https://www.g2.com/survey_responses/intiveo-review-9922852)"** **Rating:** 4.0/5.0 stars *— Dr. Hamza T.* [Read full review](https://www.g2.com/survey_responses/intiveo-review-9922852) --- **"[Very reliable and 100 %accurate when it come to verify cancel apts. love it.](https://www.g2.com/survey_responses/intiveo-review-7448524)"** **Rating:** 5.0/5.0 stars *— Verified User in Alternative Dispute Resolution* [Read full review](https://www.g2.com/survey_responses/intiveo-review-7448524) --- ### 16. [sterloCare](https://www.g2.com/products/sterlo-sterlocare/reviews) sterloCare is a comprehensive healthcare digitization platform designed to enhance patient satisfaction and ensure compliance with regulatory standards such as NABH and JCI. Developed on a no-code platform, it enables hospitals to streamline operations across all departments, improving service quality and operational efficiency. The system seamlessly integrates with existing Hospital Information Systems (HIS) and offers flexible deployment options, including cloud and on-premise solutions. Accessible via desktops, tablets, and mobile devices, sterloCare provides real-time updates and supports role-based workflows with automated escalations to ensure timely task completion. Key Features and Functionality: - Service Request Management: Utilizes QR code-based triggers to efficiently manage service requests, track complaints, and gather patient feedback, facilitating prompt responses and improved patient care. - Digital Token System: Monitors outpatient journeys, reducing wait times and enhancing the overall patient experience. - Porter Management Software: Optimizes porter services, ensuring efficient patient transport within the hospital. - Automated Workflows and Escalations: Implements role-based workflows with built-in escalations, ensuring tasks are completed promptly and efficiently. - Real-Time Notifications: Delivers instant updates via mobile and email, keeping staff informed about task statuses and approvals. - Multilingual Support: Offers a user-friendly interface with support for multiple languages, catering to diverse regional needs. - Seamless Integration: Facilitates integration with existing HIS and other software systems, promoting efficient information flow and harmonious workflows. - Customizable Dashboards and Reports: Provides interactive dashboards and detailed reports, enabling data-driven decision-making and performance monitoring across departments. Primary Value and Solutions Provided: sterloCare addresses critical challenges in healthcare management by digitizing and automating various hospital processes. It enhances operational efficiency, reduces manual workloads, and ensures compliance with accreditation standards like NABH and JCI. By improving patient engagement through efficient service request handling and feedback mechanisms, sterloCare contributes to higher patient satisfaction. Its comprehensive reporting tools and real-time monitoring capabilities empower healthcare administrators to make informed decisions, ultimately leading to better patient outcomes and streamlined hospital operations. **Average Rating:** 4.7/5.0 **Total Reviews:** 21 **How Do G2 Users Rate sterloCare?** - **Workflow Management:** 9.4/10 (Category avg: 8.8/10) - **Patient Satisfaction Management:** 9.6/10 (Category avg: 8.5/10) - **Patient Communications:** 9.5/10 (Category avg: 8.8/10) **Who Is the Company Behind sterloCare?** - **Seller:** [sterlo](https://www.g2.com/sellers/sterlo-a4c301d4-2da5-4501-aeb2-f54421a73486) - **Year Founded:** 2019 - **HQ Location:** Erode, IN - **LinkedIn® Page:** https://www.linkedin.com/company/sterlocare (16 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care - **Company Size:** 86% Enterprise, 14% Mid-Market #### What Are sterloCare's Pros and Cons? **Pros:** - Ease of Use (21 reviews) - Patient Care (16 reviews) - Customer Support (15 reviews) - Communication (12 reviews) - Efficiency (11 reviews) **Cons:** - Notification Issues (3 reviews) - Excessive Notifications (2 reviews) - Messaging Issues (2 reviews) - Notification Problems (2 reviews) - Connectivity Issues (1 reviews) ### What Do G2 Reviewers Say About sterloCare? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of sterloCare, allowing seamless integration and quick adaptation for all staff. - Users appreciate the **improved patient care** offered by sterloCare, enhancing service and satisfaction through real-time feedback. - Users value the **excellent customer support** of sterloCare, enhancing smooth operations and quick issue resolution. - Users appreciate the **efficient communication** features of sterloCare, enhancing transparency and coordination within porter operations. - Users value the **efficiency** of sterloCare, facilitating seamless operations and enhancing patient satisfaction across the medical center. **Cons:** - Users report **notification issues** with delays and missed alerts, suggesting improvements for better communication flow. - Users report **excessive notifications** can be overwhelming, and delays occur during busy times affecting user experience. - Users experience **messaging issues** with delays in notifications and queue updates, affecting overall efficiency. - Users experience **notification problems** , including missed alerts and delays in low network coverage areas. - Users face **connectivity issues** in low network areas, leading to missed notifications and a need for offline functionality. #### What Are Recent G2 Reviews of sterloCare? **"[A very effective porter management system that improved our hospital operations](https://www.g2.com/survey_responses/sterlocare-review-11988847)"** **Rating:** 5.0/5.0 stars *— Hari H.* [Read full review](https://www.g2.com/survey_responses/sterlocare-review-11988847) --- **"[Simple and Seamless Housekeeping Workflow](https://www.g2.com/survey_responses/sterlocare-review-12027480)"** **Rating:** 4.5/5.0 stars *— Vera B.* [Read full review](https://www.g2.com/survey_responses/sterlocare-review-12027480) --- ### 17. [DoctorLogic](https://www.g2.com/products/doctorlogic/reviews) DoctorLogic is an all-in-one Website Marketing Platform created exclusively for healthcare providers. The DoctorLogic software was invented to power custom-designed websites for patient acquisition, retention marketing, and practice insights that help providers connect with more people. Privately funded and based in Plano, Texas, DoctorLogic has been named to Inc. 5000’s list of Fastest Growing Companies in the United States for two consecutive years and was recently awarded Gold for Best Website Visual Appeal and Silver for Website Branding by Davey’s Awards on behalf of the Academy of Interactive & Visual Arts. DoctorLogic works with more than 3,000 healthcare providers in the field of aesthetics, dentistry, surgery, and general medical and has helped customers acquire 100+ million new website visitors with their proven experience executing medical SEO strategies that resulted in improved organic results and exceeding average conversion rates. The company’s suite of additional managed services (Social Media, Google Ads (Pay-Per-Click), Content Marketing/Blog Services, Managed Chat, and Video Production) helps provide a turn-key online marketing solution for medical practices large and small. **Average Rating:** 4.1/5.0 **Total Reviews:** 19 **How Do G2 Users Rate DoctorLogic?** - **Workflow Management:** 7.6/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 6.7/10 (Category avg: 8.5/10) - **Patient Communications:** 7.0/10 (Category avg: 8.8/10) **Who Is the Company Behind DoctorLogic?** - **Seller:** [DoctorLogic](https://www.g2.com/sellers/doctorlogic) - **Year Founded:** 2013 - **HQ Location:** Plano, TX - **Twitter:** @DoctorLogicUS (327 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3290319/ (44 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness - **Company Size:** 74% Small-Business, 26% Mid-Market #### What Are DoctorLogic's Pros and Cons? **Cons:** - Billing Issues (1 reviews) - Payment Issues (1 reviews) - Poor Customer Support (1 reviews) ### What Do G2 Reviewers Say About DoctorLogic? *AI-generated summary from verified user reviews* **Cons:** - Users report significant **billing issues** with DoctorLogic, including unauthorized auto-renewals and poor communication about contracts. - Users report significant **payment issues** with DoctorLogic, including unexpected charges and poor communication about contracts. - Users report **poor customer support** from DoctorLogic, facing communication issues and unaddressed contract concerns. #### What Are Recent G2 Reviews of DoctorLogic? **"[Amazing Under Pressure!](https://www.g2.com/survey_responses/doctorlogic-review-4223712)"** **Rating:** 5.0/5.0 stars *— Julie D.* [Read full review](https://www.g2.com/survey_responses/doctorlogic-review-4223712) --- **"[Doctor Logic has been a tremendous help, specifically through Covid](https://www.g2.com/survey_responses/doctorlogic-review-4342417)"** **Rating:** 5.0/5.0 stars *— Corinne H.* [Read full review](https://www.g2.com/survey_responses/doctorlogic-review-4342417) --- #### What Are G2 Users Discussing About DoctorLogic? - [What is DoctorLogic used for?](https://www.g2.com/discussions/what-is-doctorlogic-used-for) ### 18. [DrChrono by EverHealth.](https://www.g2.com/products/drchrono-by-everhealth/reviews) DrChrono by EverHealth is a comprehensive, cloud-based platform designed to modernize medical practices by integrating electronic health records (EHR), practice management, medical billing, and revenue cycle management into a single, cohesive system. Serving over 4,600 independent practices and 13,000 providers across various medical specialties, DrChrono emphasizes mobility and accessibility, allowing healthcare professionals to manage patient care seamlessly from any device, including iPads, iPhones, and web browsers. Key Features and Functionality: - Customizable EHR: Tailor clinical workflows with adaptable medical forms and templates to meet the specific needs of any practice. - Integrated Practice Management: Streamline administrative tasks such as scheduling, patient check-in, and communication within a unified platform. - Medical Billing and Revenue Cycle Management: Enhance financial operations with tools for billing, coding, and claims processing, ensuring efficient revenue management. - Telehealth Capabilities: Offer virtual consultations through secure, HIPAA-compliant video conferencing, expanding patient access to care. - Mobile Accessibility: Access patient records and manage practice operations on-the-go via native applications for iOS devices. - Robust API and Marketplace: Extend platform functionality by integrating with third-party applications and services through a comprehensive API and app marketplace. Primary Value and Solutions Provided: DrChrono addresses the challenges of modern healthcare by offering an all-in-one solution that enhances efficiency, improves patient engagement, and supports personalized care delivery. By consolidating essential practice functions into a single platform, it reduces administrative burdens, allowing providers to focus more on patient care. The platform's mobility ensures that healthcare professionals can access critical information and perform tasks from anywhere, facilitating timely and informed decision-making. Additionally, its customizable nature ensures that practices of all sizes and specialties can adapt the system to their unique workflows, promoting better health outcomes and operational success. **Average Rating:** 3.4/5.0 **Total Reviews:** 40 **How Do G2 Users Rate DrChrono by EverHealth.?** - **Workflow Management:** 9.6/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 5.5/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 10.0/10 (Category avg: 8.5/10) - **Patient Communications:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind DrChrono by EverHealth.?** - **Seller:** [EverPro](https://www.g2.com/sellers/everpro) - **Year Founded:** 2016 - **HQ Location:** Denver, US - **LinkedIn® Page:** https://www.linkedin.com/company/evercommerce/ (1,612 employees on LinkedIn®) - **Ownership:** NASDAQ: EVCM **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 74% Small-Business, 28% Mid-Market #### What Are DrChrono by EverHealth.'s Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Access (1 reviews) - Affordable (1 reviews) - Customizability (1 reviews) - Efficiency (1 reviews) **Cons:** - Interface Issues (2 reviews) - Poor Customer Support (2 reviews) - Poor Navigation (2 reviews) - Software Bugs (2 reviews) - Technical Issues (2 reviews) ### What Do G2 Reviewers Say About DrChrono by EverHealth.? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of DrChrono, finding it quick to access and navigate essential information. - Users value the **easy access to information** in DrChrono, appreciating its professional layout and quick usability. - Users appreciate the **affordability** of DrChrono by EverHealth, making it a budget-friendly option for practices. - Users appreciate the **customizability** of DrChrono, particularly for efficiently tracking patients and finances. - Users value the **efficient reporting system** in DrChrono, which simplifies tracking and enhances productivity in various areas. **Cons:** - Users face **interface issues** with DrChrono, citing outdated design, bugs, and a lack of reliable patient saving. - Users are frustrated with **poor customer support** , citing long wait times and unresolved issues affecting their experience. - Users struggle with **poor navigation** , citing a lack of intuitive interface and limited patient search functionality. - Users report encountering **numerous software bugs** , leading to frustrating experiences and a lack of effective support. - Users report **technical issues** with DrChrono, citing buggy software and poor customer support as major drawbacks. #### What Are Recent G2 Reviews of DrChrono by EverHealth.? **"[The best EHR for iOS users!](https://www.g2.com/survey_responses/drchrono-by-everhealth-review-8538859)"** **Rating:** 4.0/5.0 stars *— Chris L.* [Read full review](https://www.g2.com/survey_responses/drchrono-by-everhealth-review-8538859) --- **"[Dr. Chrono use](https://www.g2.com/survey_responses/drchrono-by-everhealth-review-11347010)"** **Rating:** 5.0/5.0 stars *— Amber L.* [Read full review](https://www.g2.com/survey_responses/drchrono-by-everhealth-review-11347010) --- #### What Are G2 Users Discussing About DrChrono by EverHealth.? - [What software does CareCloud use?](https://www.g2.com/discussions/what-software-does-carecloud-use) - [How much does DrChrono EMR cost?](https://www.g2.com/discussions/how-much-does-drchrono-emr-cost) - 1 comment - [What is DrChrono app?](https://www.g2.com/discussions/what-is-drchrono-app) - [What are the benefits of DrChrono?](https://www.g2.com/discussions/what-are-the-benefits-of-drchrono) ### 19. [TigerConnect Clinical Collaboration Platform](https://www.g2.com/products/tigerconnect-clinical-collaboration-platform/reviews) TigerConnect is the secure, unified communication and workflow platform helping healthcare organizations deliver faster, higher quality care. 7,000+ acute, post-acute, and ambulatory care facilities rely on our user-friendly, cloud-based, HIPAA-compliant, and HITRUST-certified solution with 99.995% uptime to improve workflow efficiency, patient outcomes, and provider satisfaction. With the ability to integrate across your existing systems and a diverse product suite that includes role-based messaging, voice and video calling, patient engagement, on-call scheduling, and alarm management, you can achieve greater workflow efficiency across a variety of care settings – ED, inpatient, OR, post-acute, and more – by ensuring the right information gets to the right people at the right time. Since 2010, TigerConnect’s commitment to client success is reflected in our experienced clinical, implementation, and customer support teams that work directly with clients at every stage to drive adoption, improve outcomes, and achieve the highest possible ROI. To learn more, please visit us at www.tigerconnect.com. \*Individual products were formerly known as TigerText Essentials and TigerFlow\* **Average Rating:** 4.5/5.0 **Total Reviews:** 195 **How Do G2 Users Rate TigerConnect Clinical Collaboration Platform?** - **Workflow Management:** 8.9/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 8.4/10 (Category avg: 8.5/10) - **Patient Communications:** 8.7/10 (Category avg: 8.8/10) **Who Is the Company Behind TigerConnect Clinical Collaboration Platform?** - **Seller:** [TigerConnect](https://www.g2.com/sellers/tigerconnect) - **Year Founded:** 2010 - **HQ Location:** Santa Monica, CA - **Twitter:** @TigerConnect (3,930 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/tigerconnect/ (343 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 37% Mid-Market, 33% Enterprise #### What Are TigerConnect Clinical Collaboration Platform's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Accessibility (1 reviews) - Chat Communication (1 reviews) - Efficiency (1 reviews) - HIPAA Compliance (1 reviews) **Cons:** - Missing Features (1 reviews) ### What Do G2 Reviewers Say About TigerConnect Clinical Collaboration Platform? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of TigerConnect, enhancing collaboration and productivity across various platforms seamlessly. - Users appreciate the **seamless accessibility** of TigerConnect across multiple platforms, enhancing collaboration and efficiency in clinical settings. - Users appreciate the **ease of IM** with TigerConnect, enhancing productivity and user-friendliness in communication. - Users value the **efficiency** of TigerConnect, enabling seamless collaboration and quick resolutions across multiple devices. - Users value the **HIPAA compliance** of TigerConnect, ensuring secure and effective collaboration in clinical settings. **Cons:** - Users feel the **missing videoconferencing and patient communication features** hinder effective family interactions and collaboration. #### What Are Recent G2 Reviews of TigerConnect Clinical Collaboration Platform? **"[Simple UI with Peace of Mind from Safe, Encrypted Content](https://www.g2.com/survey_responses/tigerconnect-clinical-collaboration-platform-review-12657232)"** **Rating:** 5.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/tigerconnect-clinical-collaboration-platform-review-12657232) --- **"[Essential Part of everything we do](https://www.g2.com/survey_responses/tigerconnect-clinical-collaboration-platform-review-10554046)"** **Rating:** 5.0/5.0 stars *— Leonard P.* [Read full review](https://www.g2.com/survey_responses/tigerconnect-clinical-collaboration-platform-review-10554046) --- #### What Are G2 Users Discussing About TigerConnect Clinical Collaboration Platform? - [Is TigerConnect free?](https://www.g2.com/discussions/is-tigerconnect-free) - [Is TigerConnect HIPAA compliant?](https://www.g2.com/discussions/is-tigerconnect-hipaa-compliant) - [How does TigerConnect work?](https://www.g2.com/discussions/how-does-tigerconnect-work) - [What is TigerConnect app?](https://www.g2.com/discussions/what-is-tigerconnect-app) - 1 comment ### 20. [Upfront](https://www.g2.com/products/upfront-healthcare-upfront/reviews) Upfront’s patient engagement platform digitally guides every patient to the care they need. Upfront enhances patients' care experience through hyper-personalized, omnichannel outreach. Only the Upfront platform analyzes clinical and patient-reported data fused with psychographic segmentation and behavioral science to deeply personalize communications, activating patients to complete necessary care, show up for visits, and close any gaps in care. Upfront is rooted in partnership, leveraging best-in-class healthcare expertise to maximize the impact of its technology to deliver a next-generation patient experience. Upfront Healthcare offers more than 120 use cases across patient acquisition and retention, helping its clients solve a variety of Clinical, Operational & Financial challenges: • 2-4x increase in patient engagement • Increased scheduling rates by 40% • 50% fewer ED visits • Decreased no-show rates by 22% • 52% cancelled visits shifted to rescheduled • 93% click through rate for complex patient care journeys • 32 FTEs of time savings annually • 4x increase in patient payments within 10 days of ‘go live’ • 24% increase in collections of bad debt (over 120 days due) • \>50% reduction in paper statement and postage costs through automation • Reversed healthcare disparities, driving a comparable share of Medicaid patients to schedule care, despite sociodemographic barriers for engagement • Enhanced patient engagement results (4-6x industry average) The Partner You Can Trust • 4000+ client locations • HITRUST 2r certification • NIST Cybersecurity Framework certified • KLAS Censinet Cybersecurity • 20+ integrated Epic locations • Consolidated and integrated over 25+ vendors NOTE: Upfront acquired PatientBond in August 2022 **Average Rating:** 4.7/5.0 **Total Reviews:** 19 **How Do G2 Users Rate Upfront?** - **Workflow Management:** 10.0/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 9.4/10 (Category avg: 8.5/10) - **Patient Communications:** 9.6/10 (Category avg: 8.8/10) **Who Is the Company Behind Upfront?** - **Seller:** [Upfront Healthcare](https://www.g2.com/sellers/upfront-healthcare) - **Year Founded:** 2016 - **HQ Location:** Chicago, Illinois - **LinkedIn® Page:** https://www.linkedin.com/company/upfront-healthcare-services (27 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 50% Mid-Market, 30% Small-Business #### What Are Recent G2 Reviews of Upfront? **"[Great Prompt service](https://www.g2.com/survey_responses/upfront-review-4689120)"** **Rating:** 4.5/5.0 stars *— Gloria H.* [Read full review](https://www.g2.com/survey_responses/upfront-review-4689120) --- **"[Patient Bond has increased our patient satisfaction and improved our providers' performance.](https://www.g2.com/survey_responses/upfront-review-4684234)"** **Rating:** 5.0/5.0 stars *— Muhammad T.* [Read full review](https://www.g2.com/survey_responses/upfront-review-4684234) --- ### 21. [ClinicMind](https://www.g2.com/products/clinicmind-clinicmind/reviews) Payers have a playbook. Deny first. Delay second. Downcode third. Then audit, consolidate, and repeat — collecting float on every dollar your practice earned but hasn't been paid. They win when your practice runs on disconnected software. A billing platform that doesn't talk to your EHR. A patient portal nobody uses. Credentialing in a spreadsheet. Scheduling in one system, documentation in another. Every gap in your workflow is a gap in your defense — and payers know exactly where to find it. That's the Frankenstack. And it's costing independent practices $40,000–$90,000 a year in denied claims, unbilled encounters, and revenue that was earned but never collected. ClinicMind was built to close those gaps — not with another point solution, but with one unified platform that connects every part of your practice into a single system payers can't exploit. No clinician should suffer burnout or be cheated out of their hard-earned reimbursements by systems that were never designed to work together. We unify EHR, revenue cycle management, billing, patient engagement, scheduling, credentialing, and payments. One platform. One support team. One growth engine. The results speak for themselves. ClinicMind is the #1-rated chiropractic EHR on G2, earned 35 G2 badges in 2025, and was named the top-ranked chiropractic EHR and practice management solution by Black Book Research. Practices that switch to ClinicMind report faster documentation, fewer denials, more predictable revenue, and time back in their day. We're here to give independent practice owners their independence back. Thousands of practices across chiropractic, mental health, and multidisciplinary care already have. Integrated software: EHR (with mobile app) · Billing platform · Practice management · Patient portal · Credentialing · AIScribe (AI-assisted documentation) Integrated services: Managed billing · Credentialing · Coding · Prior authorization · PatientHub (patient engagement & reactivation) **Average Rating:** 4.6/5.0 **Total Reviews:** 229 **How Do G2 Users Rate ClinicMind?** - **Workflow Management:** 8.3/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 6.7/10 (Category avg: 8.5/10) - **Patient Communications:** 7.6/10 (Category avg: 8.8/10) **Who Is the Company Behind ClinicMind?** - **Seller:** [ClinicMind](https://www.g2.com/sellers/clinicmind) - **Company Website:** https://clinicmind.com/ - **Year Founded:** 2000 - **HQ Location:** Belleair Bluffs, US - **Twitter:** @WeAreClinicMind (118 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/clinicmind/ (355 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Office Manager, Chiropractor - **Top Industries:** Health, Wellness and Fitness, Medical Practice - **Company Size:** 93% Small-Business, 4% Mid-Market #### What Are ClinicMind's Pros and Cons? **Pros:** - Helpful (48 reviews) - Customer Support (43 reviews) - Ease of Use (40 reviews) - Training (25 reviews) - Training Resources (25 reviews) **Cons:** - Billing Issues (11 reviews) - Learning Curve (9 reviews) - Poor Navigation (9 reviews) - Complex Navigation (6 reviews) - Learning Difficulty (6 reviews) ### What Do G2 Reviewers Say About ClinicMind? *AI-generated summary from verified user reviews* **Pros:** - Users find the **highly knowledgeable support team** at ClinicMind instrumental in ensuring a smooth transition to the system. - Users value the **excellent customer support** of ClinicMind, appreciating timely assistance and ongoing updates for improved usability. - Users value the **ease of use** of ClinicMind, which streamlines tasks and enhances team efficiency. - Users appreciate the **excellent training and support** provided by ClinicMind, enhancing their workflow and practice efficiency. - Users value the **helpful training resources** provided by Aziz, enhancing ease of use during the onboarding process. **Cons:** - Users face **billing issues** with ClinicMind, struggling with complex coding and insufficient training for effective problem resolution. - Users find the **learning curve steep** for ClinicMind, struggling with new features and inadequate training resources. - Users find **poor navigation** in ClinicMind frustrating, hindering their efficiency and complicating their overall experience. - Users find the **complex navigation** of ClinicMind challenging, making it difficult to access necessary information efficiently. - Users find **learning difficulty** with ClinicMind due to poor training and complicated new features that hinder efficiency. #### What Are Recent G2 Reviews of ClinicMind? **"[ClinicMind’s Superb Support and Proactive Updates](https://www.g2.com/survey_responses/clinicmind-review-12954754)"** **Rating:** 5.0/5.0 stars *— Esmeralda C.* [Read full review](https://www.g2.com/survey_responses/clinicmind-review-12954754) --- **"[Productive ClinicMind Support That Streamlined Our Care Plan and Payments](https://www.g2.com/survey_responses/clinicmind-review-12925285)"** **Rating:** 5.0/5.0 stars *— Michelle S.* [Read full review](https://www.g2.com/survey_responses/clinicmind-review-12925285) --- ### 22. [Doctible](https://www.g2.com/products/doctible/reviews) In the world of healthcare software, it’s the special tools and features that set the best apart from the rest. So, what sets Doctible apart? Doctible is a top choice among healthcare providers for its intuitive patient engagement platform that helps attract new patients and keep them engaged throughout treatment. Doctible’s software features stand out with tools for online reputation management, website management, 2-way texting, reminders, traffic alerts, the smart scheduler, digital forms, patient recall, campaigns, virtual waiting room, and more. Doctors and their staff really love our smart, automated workflows for collecting online reviews and user-friendly patient tools that make booking appointments and getting to your practice on-time a breeze. **Average Rating:** 4.5/5.0 **Total Reviews:** 18 **How Do G2 Users Rate Doctible?** - **Workflow Management:** 10.0/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 10.0/10 (Category avg: 8.5/10) - **Patient Communications:** 9.6/10 (Category avg: 8.8/10) **Who Is the Company Behind Doctible?** - **Seller:** [PracticeTek](https://www.g2.com/sellers/practicetek) - **Year Founded:** 2020 - **HQ Location:** N/A - **Twitter:** @_practiceq (2 Twitter followers) - **LinkedIn® Page:** http://www.linkedin.com/company/practicetek (169 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Medical Practice, Hospital & Health Care - **Company Size:** 83% Small-Business, 17% Mid-Market #### What Are Doctible's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Patient Communication (1 reviews) - Tracking (1 reviews) **Cons:** - Missing Features (1 reviews) ### What Do G2 Reviewers Say About Doctible? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Doctible, enjoying its user-friendly platform for managing appointments. - Users appreciate the **effective patient communication** capabilities of Doctible, enhancing patient notification processes. - Users appreciate the **effective tracking system** in Doctible, which efficiently notifies patients about important updates. **Cons:** - Users find the absence of a **daily balances feature** in Doctible frustrating compared to competitors like Revenue Well. #### What Are Recent G2 Reviews of Doctible? **"[Easy to use!](https://www.g2.com/survey_responses/doctible-review-11175095)"** **Rating:** 5.0/5.0 stars *— Andrew D.* [Read full review](https://www.g2.com/survey_responses/doctible-review-11175095) --- **"[Great for our office](https://www.g2.com/survey_responses/doctible-review-11162323)"** **Rating:** 4.5/5.0 stars *— Verified User in Medical Practice* [Read full review](https://www.g2.com/survey_responses/doctible-review-11162323) --- #### What Are G2 Users Discussing About Doctible? - [What is Doctible used for?](https://www.g2.com/discussions/what-is-doctible-used-for) - 1 comment ### 23. [Intergy](https://www.g2.com/products/greenway-health-intergy/reviews) Intergy offers ambulatory practices a specialty-focused EHR and practice management solution that is both user-friendly and customizable. With Intergy’s tools, users can manage chronic conditions, capture payer incentives, and thrive in the world of value-based care. The ONC-certified solution has consolidated functionality that simplifies notation, automates tasks, and streamlines workflows. The Intergy ecosystem of products also includes telehealth, remote patient monitoring, chronic care management, patient portal, patient messaging, and more — all solutions fully integrated. Plus, the EHR and practice management system is available through Greenway Secure Cloud. In addition to its suite of products, Greenway offers a marketplace of vendors providing additional integrated solutions for optimal workflow efficiency. Suitable for practices with multiple locations, Intergy caters to specialties such as primary care, internal medicine, multi-specialty, OB-GYN, cardiology, pediatrics, and FQHC/CHC, with the full enterprise solution monitoring multiple locations associated with independent practice associations (IPAs), accountable care organizations (ACOs), and tribal health organizations. In August 2021, Greenway announced an investment in Intergy with a client-centric product development approach. Through this initiative, Greenway set out to deliver client-requested enhancements to streamline clinical workflows, reduce the workload, and improve patient care. More recently, the initiative’s first release delivered a batch of client-requested enhancements that positioned Intergy for future 21st Century Cures Act readiness and expanded patient confidentiality functionality. This initiative is just one example of how Greenway fuels success by delivering the innovative technology, quality services, and strategic partnership that help clients grow profitably, remain compliant, work more efficiently, and improve patient outcomes. **Average Rating:** 3.8/5.0 **Total Reviews:** 37 **How Do G2 Users Rate Intergy?** - **Workflow Management:** 8.0/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 6.3/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 5.8/10 (Category avg: 8.5/10) - **Patient Communications:** 5.8/10 (Category avg: 8.8/10) **Who Is the Company Behind Intergy?** - **Seller:** [Greenway Health](https://www.g2.com/sellers/greenway-health-69f7bde1-3d4a-4381-9afe-a16bc8a7a187) - **Year Founded:** 1977 - **HQ Location:** Tampa, FL - **Twitter:** @greenway (9,266 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/34083 (1,730 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 54% Small-Business, 38% Mid-Market #### What Are Recent G2 Reviews of Intergy? **"[Intergy](https://www.g2.com/survey_responses/intergy-review-7480825)"** **Rating:** 4.0/5.0 stars *— Jennifer J.* [Read full review](https://www.g2.com/survey_responses/intergy-review-7480825) --- **"[Intergy PM, EHR, and Practice Analytics](https://www.g2.com/survey_responses/intergy-review-4874286)"** **Rating:** 4.5/5.0 stars *— Diana P.* [Read full review](https://www.g2.com/survey_responses/intergy-review-4874286) --- #### What Are G2 Users Discussing About Intergy? - [How do you use a greenway EMR?](https://www.g2.com/discussions/intergy-how-do-you-use-a-greenway-emr) - [How much does Greenway EMR cost?](https://www.g2.com/discussions/intergy-how-much-does-greenway-emr-cost) - [What is Greenway EHR?](https://www.g2.com/discussions/intergy-what-is-greenway-ehr) - [What does intergy mean?](https://www.g2.com/discussions/what-does-intergy-mean) ### 24. [Finger-Ink](https://www.g2.com/products/finger-ink/reviews) Finger-Ink is your clinic's digital receptionist. It runs patient intake and check-in for allied health clinics on Cliniko and Nookal, so your team gets their time back and every patient gets a branded, considered experience — not a generic form. Connect your PMS via API key in minutes. Build fully branded forms with visibility logic, calculation fields, body charts, consent/GDPR fields, video, and signatures - all syncing into your patient records within seconds. Then extend to a native iPad kiosk for in-clinic check-in: patients arrive, check themselves in, complete any outstanding forms, and your practitioner is notified through Cliniko's calendar automatically. Unlike web-based alternatives, Finger-Ink's iPad app is native and offline-capable, with true kiosk lockdown, no accidental refreshes, no data loss. Deep brand theming means your forms and kiosk look like an extension of your clinic, not generic software. Use custom colours, logo, and animated backgrounds that no competitor matches. Trusted by thousands of allied health professionals across Australia, New Zealand, UK, and USA. Over 1.5 million forms filled and 1 million patients checked in. 7-day free trial, no credit card required. Features: • Native iPad check-in kiosk (offline-capable, true kiosk lockdown) • Branded patient intake forms, both web delivery and in-clinic iPad • Cliniko and Nookal integration via API key (real-time sync) • Visibility logic, calculation fields, and outcome measures • Body chart fields for pain location mapping • Policy consent and data privacy compliance fields • Electronic signatures • Video embed fields for instructional content • Deep brand theming with custom colours, logo, animated backgrounds • Auto-theme generation from clinic website URL • Practitioner arrival notification via Cliniko calendar • Kiosk appointment booking and walk-in handling • Multi-form-session support with progress saves across visits Best for: • Solo practitioner replacing front-desk reception cover with an iPad kiosk • Multi-practitioner clinic automating patient intake and check-in to reduce admin load • Brand-conscious clinic upgrading from plain Cliniko forms to a fully themed patient experience • Satellite or secondary clinic location running without permanent reception staff • Clinics capturing explicit data privacy consent through policy consent fields **Average Rating:** 4.5/5.0 **Total Reviews:** 19 **How Do G2 Users Rate Finger-Ink?** - **Has the product been a good partner in doing business?:** 5.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Finger-Ink?** - **Seller:** [Finger-Ink](https://www.g2.com/sellers/finger-ink) - **HQ Location:** Tauranga, New Zealand - **Twitter:** @finger_ink (21 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 68% Small-Business, 21% Mid-Market #### What Are Recent G2 Reviews of Finger-Ink? **"["Seamless Time Saver check-in platform ".](https://www.g2.com/survey_responses/finger-ink-review-8581585)"** **Rating:** 5.0/5.0 stars *— Muthoni C.* [Read full review](https://www.g2.com/survey_responses/finger-ink-review-8581585) --- **"[Finger-Ink - Best Electronic Signature Solution](https://www.g2.com/survey_responses/finger-ink-review-8235864)"** **Rating:** 4.5/5.0 stars *— Cumi M.* [Read full review](https://www.g2.com/survey_responses/finger-ink-review-8235864) --- ### 25. [Agentforce Health (formerly Salesforce Health Cloud)](https://www.g2.com/products/agentforce-health-formerly-salesforce-health-cloud/reviews) Agentforce Health (formerly known as Health Cloud) is the trusted, connected, AI-first platform for healthcare, built on our deeply unified platform with healthcare-specific data models, workflows, interoperability, and compliance. It connects clinical and non-clinical data to fuel pre-built and configurable AI agents - helping you reduce employee burnout, scale personalized patient engagement and accelerate time to care. Put Patients and Members First \*Unify clinical and nonclinical data into a single, comprehensive patient or member profile with purpose-built data models for providers and payers \*Deliver seamless self-service experiences with user-friendly apps for Patient Services, Behavioral Health, Disease Surveillance, and Crisis Management \*Drive member engagement and close care gaps with data-driven segmentation, whole-person care, intelligent referrals, and proactive outreach Contain Costs and Drive Operational Efficiency. \*Get started faster with Salesforce Go. Discover features you already own, turn them on in a single click, and configure them in a streamlined interface to reduce time to value \*Navigate with confidence using the latest Salesforce UI, designed to minimize friction for clinical and administrative teams \*Automate scheduling, assessments, benefits, and care outreach with HIPAA-ready inbound and outbound voice agents \*Eliminate manual entry with Document AI to extract and digitize clinical data from forms \*Lower costs and speed time to care with guided utilization management workflows for prior authorizations, provider network management, and care coordination Deploy Pre-built Agentforce Skills Out-of-the-Box \*Provider: Patient Data EHR Retrieval, Eligibility & Benefits Verification, Provider Match, Medication Refill Requests, and more \*Payer: Claims Service & Member Coverage Assistance, Benefits Verification, Provider Network Summary, and more \*Home Health: Patient Summary & Recommendations, Quote, Benefit & Budget Creation Configure and extend tools with low-code/no-code tools on the Agentforce platform Deliver Intelligent Insights at the Point of Care \*Move beyond static reporting to predictive insights with Health Intelligence, powered by Tableau \*Enable care teams with actionable, AI-powered insights at the point of service \*Support 24/7 patient and member engagement with always-on Agentforce agents Compliance at Every Step \*Deploy AI with confidence using the Agentforce Trust Layer — built-in guardrails mask sensitive PII/PHI ensuring HIPAA adherence \*Set user-based permissions to govern patient and member data visibility Open Ecosystem for Interoperability \*Extend health systems with HL7 FHIR-aligned APIs and Agentforce MuleSoft integrations with EHR, CMS, and more \*Ingest structured and unstructured data from EHRs and claims systems using Data 360 with Zero Copy integration \*Seamlessly integrate with Agentforce 360 products like Slack, Agentforce Marketing, and Tableau **Average Rating:** 3.9/5.0 **Total Reviews:** 33 **How Do G2 Users Rate Agentforce Health (formerly Salesforce Health Cloud)?** - **Workflow Management:** 10.0/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 8.3/10 (Category avg: 8.5/10) - **Patient Communications:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind Agentforce Health (formerly Salesforce Health Cloud)?** - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Company Website:** https://www.salesforce.com/ - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce (579,511 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3185/ (83,223 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care - **Company Size:** 44% Enterprise, 33% Mid-Market #### What Are Agentforce Health (formerly Salesforce Health Cloud)'s Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Features (1 reviews) - Patient Care (1 reviews) - Patient Communication (1 reviews) - Platform Integration (1 reviews) **Cons:** - Complex Interface (1 reviews) - Slow Loading (1 reviews) - Slow Performance (1 reviews) - Software Limitations (1 reviews) - System Complexity (1 reviews) ### What Do G2 Reviewers Say About Agentforce Health (formerly Salesforce Health Cloud)? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Agentforce Health, allowing seamless tracking of patient data without switching systems. - Users value the **Patient 360 view** , streamlining patient progress tracking within a unified interface. - Users value the **Patient 360 view** for its seamless integration, enhancing clinician workflow and improving patient monitoring. - Users value the **Patient 360 view** , streamlining patient data tracking and improving clinician efficiency in care delivery. - Users value the **Patient 360 view** for its seamless tracking of patient data, enhancing clinical efficiency. **Cons:** - Users find the **complex interface** challenging, requiring significant effort for initial configuration and data mapping. - Users experience **slow loading** times, especially with the "Patient Timeline" for patients with extensive historical data. - Users face **slow performance** with the Patient Timeline, especially with extensive patient history impacting efficiency. - Users face **complex software limitations** , especially with initial configuration and slow loading of patient data. - Users find the **initial configuration overly complex** , requiring substantial effort and middleware for effective data mapping. #### What Are Recent G2 Reviews of Agentforce Health (formerly Salesforce Health Cloud)? **"[A Robust Platform for Patient Data, but Implementation is Heavy](https://www.g2.com/survey_responses/agentforce-health-formerly-salesforce-health-cloud-review-12128060)"** **Rating:** 4.5/5.0 stars *— Chintan S.* [Read full review](https://www.g2.com/survey_responses/agentforce-health-formerly-salesforce-health-cloud-review-12128060) --- **"[Salesforce Health Cloud Review](https://www.g2.com/survey_responses/agentforce-health-formerly-salesforce-health-cloud-review-9793294)"** **Rating:** 4.5/5.0 stars *— Vikas S.* [Read full review](https://www.g2.com/survey_responses/agentforce-health-formerly-salesforce-health-cloud-review-9793294) --- #### What Are G2 Users Discussing About Agentforce Health (formerly Salesforce Health Cloud)? - [Who uses Salesforce health Cloud?](https://www.g2.com/discussions/who-uses-salesforce-health-cloud) - [What is included in a health Cloud license?](https://www.g2.com/discussions/what-is-included-in-a-health-cloud-license) - [How is Salesforce used in healthcare?](https://www.g2.com/discussions/how-is-salesforce-used-in-healthcare) - [What does Salesforce health Cloud do?](https://www.g2.com/discussions/what-does-salesforce-health-cloud-do) ## What Is Patient Engagement Software? [Patient Experience Software](https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675) ## What Software Categories Are Similar to Patient Engagement Software? - [Patient Scheduling Software](https://www.g2.com/categories/patient-scheduling) - [Medical Practice Management Software](https://www.g2.com/categories/medical-practice-management) - [EHR Software](https://www.g2.com/categories/ehr) - [Patient Relationship Management (PRM) Software](https://www.g2.com/categories/patient-relationship-management-prm) - [Telemedicine Software](https://www.g2.com/categories/telemedicine) - [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging) - [Patient Intake Software](https://www.g2.com/categories/patient-intake) --- ## How Do You Choose the Right Patient Engagement Software? ### What You Should Know About Patient Engagement Software ### What is Patient Engagement Software? Patient engagement software facilitates communication between health care providers and the patients they serve. These solutions are designed to improve patient satisfaction and patient experience. The software provides users with a patient portal, the ability to distribute patient surveys, and handle patient intake. Solutions in the patient engagement category offer a wide array of features, which include but are not limited to: reputation management, marketing and referral capabilities, appointment reminders, patient messaging, surveys, patient education tools, and self-care management.  Hospitals or medical practices looking to boost their patient satisfaction, cut down on unnecessary readmissions, and streamline communication with patients should be using patient engagement tools. Patient engagement solutions provide communication channels compliant with Health Insurance Portability and Accountability Act (HIPAA) to providers and patients to boost engagement between the two parties. Patient engagement software often integrates directly with health care providers’ electronic health record (EHR). ### What are the Common Features of Patient Engagement Software? The following are some core features within patient engagement software that can help users build better patient relationships and improve patient satisfaction: [**Patient portal**](https://www.g2.com/categories/patient-engagement/f/patient-portal-patient-communication) **:** Patient portals allow patients to log in to see and update their health information. Implementing a patient portal can give patients a more active role in their health care. They can access their records, see past visit history, look at lab results, and more.  [**Patient surveys**](https://www.g2.com/categories/patient-engagement/f/surveys-feedback) **:** Providers send out patient surveys to gather feedback. Direct patient feedback can give health care providers actionable steps to improve. Most solutions offer the ability to customize patient surveys, allowing providers to gather feedback relevant to their practice or hospital. Surveys can be sent automatically after a visit to ensure that every targeted patient is asked for their feedback. [**Digital patient intake**](https://www.g2.com/categories/patient-engagement/f/digital-intake-forms) **:** Patient engagement solutions give providers the ability to handle patient intake digitally before they even step foot in the office. Patients can provide necessary information, such as health insurance information and health history. Health care providers can customize intake forms to collect all necessary information.  **Secure messaging:** These tools give health care providers the ability to message their patients directly while maintaining HIPAA compliance.  Other Features of Patient Engagement Software: [Appointment Reminder Capabilities](https://www.g2.com/categories/patient-engagement/f/appointment-reminder), [Engagement Measuring Capabilities](https://www.g2.com/categories/patient-engagement/f/engagement-measuring), [Integration with Wearables Capabilities](https://www.g2.com/categories/patient-engagement/f/integration-with-wearables), [IPC Systems Integration Capabilities](https://www.g2.com/categories/patient-engagement/f/ipc-systems-integration), [Online Presence Management Capabilities](https://www.g2.com/categories/patient-engagement/f/online-presence-management), [Outreach / Marketing Capabilities](https://www.g2.com/categories/patient-engagement/f/outreach-marketing), [Patient Education Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-education), [Patient Feedback Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-feedback-management), [Patient Satisfaction Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-satisfaction-management), [Reputation Management Capabilities](https://www.g2.com/categories/patient-engagement/f/reputation-management), [Self Care Management Capabilities](https://www.g2.com/categories/patient-engagement/f/self-care-management) ### What are the Benefits of Patient Engagement Software? **Improved patient satisfaction:** Patient satisfaction is an increasingly important metric for health care providers. Patient engagement tools help solve pain points for patients and increase the ease and efficiency with which they can interact with their health care providers. These solutions phone tag and consolidate patient interactions within a single system. Features like digital patient intake and in-app follow-up improve the patient experience making them potentially stick with the provider that gave them that experience. Health care organizations can boost patient retention by improving their patients’ satisfaction.  **Better quality of care:** Patients can leverage patient engagement software to take a more active role in their own health, and providers can have more consistent check-ins with their patients. The increased ease of communication is particularly important in the case of patients requiring chronic care. Health care organizations can automate check-ins with these patients, sending automated appointment reminders and educational material designed to give these patients more tools to help manage their conditions.  **Streamlined communication:** Patient engagement solutions give health care providers HIPAA compliant ways to talk directly to their patients. This communication, depending on the system, can be via email or text, and some solutions have built-in telehealth capabilities so medical professionals can conduct fully virtual visits. Certain solutions may provide the ability to automate communications, and features like automated appointment reminders may reduce no-shows. ### Who Uses Patient Engagement Software? **Administrators:** Health care administrators use patient engagement software to schedule appointments, handle patient intake, and collect patient feedback. Some solutions may provide medical billing features or integrate with medical billing software, which administrators leverage to handle patient invoices and payments. **Medical professionals:** Doctors, nurses, NPs, PAs, and other medical professionals use patient engagement solutions to directly message their patients. They may also use the solution to upload and share lab results or send educational material relevant to their patients. Medical professionals can use these solutions to engage with patients holistically, leveraging increased access to provide a deeper level of informed care. **Patients:** Patients use these solutions to interact with their care providers, send required documentation, book appointments, and review historical health data. The goal of patient engagement software is to get patients more involved in their health care, so the solutions are designed with patient interaction in mind.  #### Software Related to Patient Engagement Software Related solutions that can be used together with patient engagement software include: [Telemedicine software](https://www.g2.com/categories/telemedicine) **:** Patient engagement solutions often integrate with, or include the features of, telemedicine software. The combination of these two types of software can provide a near-comprehensive solution for health care providers looking to improve patient engagement. [Patient intake software](https://www.g2.com/categories/patient-intake) **:** Patient intake functionality is a common feature of patient engagement solutions, which allows patients to fill out intake forms and provide necessary previsit information digitally. [EHR software](https://www.g2.com/categories/ehr) **:** The EHR is the backbone of any health care providers’ tech stack. It’s because of its importance and the fact that patient engagement solutions need to access and deliver health records, the latter will offer integrations with the former.  [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging) **:** Secure messaging, or HIPAA compliant messaging in the case of health care, is a core feature of patient engagement solutions. Communication between patient and provider must be secure, and patient engagement tools provide a secure two-way, real-time communication method.  ### Challenges with Patient Engagement Software Software solutions can come with their own set of challenges.  **Adoption:** Product adoption is key to ensuring successful implementation. If no one uses the system, there’s no point in having it. Health care providers must be diligent about educating their employees on the patient engagement solution to drive meaningful use. In addition, organizations that purchase patient engagement solutions should build the solutions’ use into their workflows to drive adoption. As patient engagement solutions are designed to boost patient interaction, it is important to educate patients on the new system. There may be robust functionality that patients either do not know or use because of a lack of knowledge. Both problems can be addressed by educating patients on the full breadth of features a patient engagement solution offers. A large part of adoption may be whether or not the solution has a mobile app.  **Integrations:** Proper integrations with providers’ existing health systems are necessary for patient engagement solutions to work as intended. EHR integration is the most common, but it may be valuable to ensure that the patient engagement system integrates with other parts of the tech stack. If the organization is running on a medical practice management system, the patient engagement software should integrate with it. **Compliance:** Patient engagement software must be compliant with relevant health care regulations to be safe and effective. HIPAA compliance, which demands the protection of personal health information (PHI), is first and foremost among regulatory compliance in patient engagement systems.  ### Which Companies Should Buy Patient Engagement Software? All health care providers interacting with patients should invest in a patient engagement solution.  **Hospitals:** Hospitals deal with high volumes of patients. Patient engagement systems streamline intake and communication with those patients, automating interactions wherever possible consequently reducing the staff’s burden. Automation of standard interactions, like appointment reminders, can help hospitals deal with high patient volume.  **Independent practices:** For independent practices, patient engagement is vital. Patient engagement solutions can help these providers build solid relationships with their patients. **Multi location practices:** Building relationships and standardizing a streamlined approach to patient communication across multiple locations is much easier with patient engagement software. Multi location practices can leverage the software to drive consistent patient engagement.  ### How to Buy Patient Engagement Software #### Requirements Gathering (RFI/RFP) for Patient Engagement Software During the requirement gathering process, the selection team should put together the core functionality they’re looking for. The team should have an estimate of how many users they’ll have, as well as the tech literacy of those users. Patient engagement solutions offer a wide range of features, so narrowing down what is necessary and what may be a bonus is key. The health care provider may want an omnichannel solution with a mobile app to boost adoption in heavy mobile device users. Integration with existing systems should be considered at this point. #### Compare Patient Engagement Software Products **Create a long list** Prospective buyers should put together a list of vendors that meet their core requirements to form their long list. They should start with a comprehensive list of features they’re looking for, from must-haves to wish list functionality.  **Create a short list** At this point, prospective buyers should send out RFIs and use the responses to narrow their long list down to a short list of viable solutions. The selection team should conduct in-depth research at this point and start to form informed opinions on the available options. **Conduct demos** At this point, the prospective buyer will demo products from the short list. During the demo stage, the buyer should ask questions about specific scenarios common to their practice or hospital. Certain solutions may be geared towards a specific type of practice, and have features for that practice type. Initial pricing conversions should take place if they haven’t already, or if the vendor’s pricing isn’t clearly outlined.  #### Selection of Patient Engagement Software **Choose a selection team** Administrators, medical professionals, and systems administrators should all be involved in the selection process. Administrators and medical professionals, the users of the software, should have a say in choosing the solution that they’ll spend the most time using. Systems administrators, or tech support professionals involved in the implementation and integration of the software into the existing tech stack, should also be involved. **Negotiation** The selection team will have to negotiate with the vendor, weighing the price against the potential benefit of purchasing and implementing the solution.