Best Patient Engagement Software with Surveys / Feedback Capabilities

How Many Patient Engagement Software Products Does G2 Track?

Total Products under this Category: 449

Category Stats (Sep 2026)

  • Average Rating: 4.34/5 (↓0.01 vs Aug 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Agentforce Health (formerly Salesforce Health Cloud) (+4.44%) - Among all products in this category, Agentforce Health (formerly Salesforce Health Cloud) recorded the largest rating increase compared to last month

Last updated: September 26, 2026

How Does G2 Rank Patient Engagement Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 13,100+ Authentic Reviews
  • 449+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Patient Engagement Software

G2 Grid® for Patient Engagement Software plotting products by satisfaction and market presence

Highlighted products: Birdeye, Weave, Agentforce Health (formerly Salesforce Health Cloud), NexHealth, Carepatron, Curogram, Pabau Practice Management, and Adit.

Underlying data: [Grid® JSON](https://www.g2.com/categories/patient-engagement/grids.json?focus%5B%5D=birdeye&focus%5B%5D=weave-weave&focus%5B%5D=agentforce-health-formerly-salesforce-health-cloud&focus%5B%5D=nexhealth&focus%5B%5D=carepatron&focus%5B%5D=curogram&focus%5B%5D=pabau-practice-management&focus%5B%5D=adit)

Birdeye

Birdeye builds AI coworkers for multi-location brands — trusted by the world's largest enterprise brands, including Aspen Dental, Sun Auto, and Caesars Entertainment. We give you AI coworkers at every location, across marketing, operations, and customer experience, that own the jobs your business needs done: winning AI visibility, booking appointments, and driving consistent CX. AI Coworkers → Own the Jobs Jay (marketing), Myna (operations), and Robin (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. An agent carries out an action, but it doesn't own an outcome. A coworker holds a job. Agents give you capacity; coworkers give you ownership. Your team manages three coworkers instead of thirty agents — and the work gets done at every location, without stretching anyone thinner. Agents → Do the Work Each coworker orchestrates multiple agents that work together to complete a job, and how those agents work is what makes us different. Most software tells you what's happening; ours decides what to do and does it. That runs on BirdAI, our Agent OS: it consolidates every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reasons with your industry, brand, and location context, backed by 13 years of multi-location data infrastructure; and acts — autonomously or with a human in the loop, your call per workflow. So one review, one campaign, one missed call becomes a finished outcome, not a line item in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need — so you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye serves multi-location brands in healthcare, dental, restaurants, financial services, auto, retail, and property management.

Average Rating: 4.7/5.0

Total Reviews: 4,104

How Do G2 Users Rate Birdeye?

  • Workflow Management: 8.8/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.7/10)
  • Patient Satisfaction Management: 9.0/10 (Category avg: 8.5/10)
  • Patient Communications: 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Birdeye?

  • Seller: Birdeye
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Palo Alto, CA
  • Twitter: @BirdEye_
    5,232 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,442 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Marketing Manager
  • Top Industries: Hospital & Health Care, Real Estate
  • Company Size: 47% Small, 34% Medium

What Do G2 Reviewers Say About Birdeye?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Birdeye, appreciating its intuitive navigation and efficient support team.
  • Users appreciate the efficiency in managing reviews with Birdeye, making feedback response quick and streamlined.
  • Users appreciate the efficiency in review management offered by Birdeye, streamlining customer feedback in one platform.
  • Users appreciate the fast and responsive customer support provided by Birdeye, enhancing their overall experience.
  • Users appreciate the centralized platform of Birdeye, simplifying patient engagement and reputation management efficiently.
Cons
  • Users feel the lack of missing features limits Birdeye's potential, wishing for more reports and integrations.
  • Users notice the need for improvement in the AI chatbot, as it struggles with complex queries and implementation issues.
  • Users find the dashboard challenging to navigate, especially when managing multiple locations and utilizing the search function.
  • Users experience a noticeable learning curve with Birdeye, especially when navigating its features initially.
  • Users note that Birdeye has limited features for review management, impacting the effectiveness of customer interactions.

What Are Recent G2 Reviews of Birdeye?

What Are G2 Users Discussing About Birdeye?

Weave

Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com.

Average Rating: 4.6/5.0

Total Reviews: 450

How Do G2 Users Rate Weave?

  • Workflow Management: 9.4/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.7/10)
  • Patient Satisfaction Management: 9.2/10 (Category avg: 8.5/10)
  • Patient Communications: 9.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Weave?

  • Seller: Weave
  • Company Website:
  • Year Founded: 2008
  • HQ Location: Lehi, Utah
  • Twitter: @getweave
    2,008 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,194 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Office Manager, Practice Manager
  • Top Industries: Medical Practice, Hospital & Health Care
  • Company Size: 92% Small, 7% Medium

What Do G2 Reviewers Say About Weave?

AI-generated summary from verified user reviews

Pros
  • Users find Weave extremely easy to use, enhancing communication efficiency and simplifying their overall workflow.
  • Users praise Weave for its efficient communication tools, enabling seamless interactions and enhanced patient management in one platform.
  • Users love the convenient text messaging feature of Weave, enhancing patient communication and saving time for offices.
  • Users value the convenience of patient communication with Weave, streamlining interactions through various messaging options.
  • Users find Weave’s texting communication incredibly convenient, allowing seamless patient interactions and efficient information sharing.
Cons
  • Users report encountering technical issues that disrupt services like text messaging and phone tree setups, causing frustration.
  • Users face messaging issues with notifications and bulk messages, leading to occasional frustration but overall satisfaction.
  • Users feel the limited features restrict functionality, particularly in scheduling and package capabilities.
  • Users experience communication issues with Weave, leading to patient frustration and marketing inefficiencies.
  • Users report significant connectivity issues with Weave, including outages impacting the entire phone system.

What Are Recent G2 Reviews of Weave?

What Are G2 Users Discussing About Weave?

Agentforce Health (formerly Salesforce Health Cloud)

Agentforce Health (formerly known as Health Cloud) is the trusted, connected, AI-first platform for healthcare, built on our deeply unified platform with healthcare-specific data models, workflows, interoperability, and compliance. It connects clinical and non-clinical data to fuel pre-built and configurable AI agents - helping you reduce employee burnout, scale personalized patient engagement and accelerate time to care. Put Patients and Members First *Unify clinical and nonclinical data into a single, comprehensive patient or member profile with purpose-built data models for providers and payers *Deliver seamless self-service experiences with user-friendly apps for Patient Services, Behavioral Health, Disease Surveillance, and Crisis Management *Drive member engagement and close care gaps with data-driven segmentation, whole-person care, intelligent referrals, and proactive outreach Contain Costs and Drive Operational Efficiency. *Get started faster with Salesforce Go. Discover features you already own, turn them on in a single click, and configure them in a streamlined interface to reduce time to value *Navigate with confidence using the latest Salesforce UI, designed to minimize friction for clinical and administrative teams *Automate scheduling, assessments, benefits, and care outreach with HIPAA-ready inbound and outbound voice agents *Eliminate manual entry with Document AI to extract and digitize clinical data from forms *Lower costs and speed time to care with guided utilization management workflows for prior authorizations, provider network management, and care coordination Deploy Pre-built Agentforce Skills Out-of-the-Box *Provider: Patient Data EHR Retrieval, Eligibility & Benefits Verification, Provider Match, Medication Refill Requests, and more *Payer: Claims Service & Member Coverage Assistance, Benefits Verification, Provider Network Summary, and more *Home Health: Patient Summary & Recommendations, Quote, Benefit & Budget Creation Configure and extend tools with low-code/no-code tools on the Agentforce platform Deliver Intelligent Insights at the Point of Care *Move beyond static reporting to predictive insights with Health Intelligence, powered by Tableau *Enable care teams with actionable, AI-powered insights at the point of service *Support 24/7 patient and member engagement with always-on Agentforce agents Compliance at Every Step *Deploy AI with confidence using the Agentforce Trust Layer — built-in guardrails mask sensitive PII/PHI ensuring HIPAA adherence *Set user-based permissions to govern patient and member data visibility Open Ecosystem for Interoperability *Extend health systems with HL7 FHIR-aligned APIs and Agentforce MuleSoft integrations with EHR, CMS, and more *Ingest structured and unstructured data from EHRs and claims systems using Data 360 with Zero Copy integration *Seamlessly integrate with Agentforce 360 products like Slack, Agentforce Marketing, and Tableau

Average Rating: 4.0/5.0

Total Reviews: 82

How Do G2 Users Rate Agentforce Health (formerly Salesforce Health Cloud)?

  • Workflow Management: 10.0/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.7/10)
  • Patient Satisfaction Management: 8.3/10 (Category avg: 8.5/10)
  • Patient Communications: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Agentforce Health (formerly Salesforce Health Cloud)?

  • Seller: Salesforce
  • Company Website:
  • Year Founded: 1999
  • HQ Location: San Francisco, CA
  • Twitter: @salesforce
    579,511 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    89,711 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospital & Health Care, Health, Wellness and Fitness
  • Company Size: 46% Large, 28% Small

What Do G2 Reviewers Say About Agentforce Health (formerly Salesforce Health Cloud)?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Agentforce Health, simplifying patient tracking with seamless integration of data.
  • Users value the Patient 360 view, which seamlessly integrates Care Observations for efficient patient tracking.
  • Users value the Patient 360 view, enhancing clinician efficiency by integrating vital tracking within the platform.
  • Users value the Patient 360 view for its seamless integration of Care Observations, enhancing patient tracking and clinician workflow.
  • Users value the Patient 360 view, facilitating seamless access to vital patient data without switching systems.
Cons
  • Users find the initial configuration overly complex, hindering efficient integration and performance within Agentforce Health.
  • Users experience slow loading times, especially with the "Patient Timeline," causing frustration during critical moments.
  • Users find the slow performance of the Patient Timeline frustrating, especially with numerous historical records involved.
  • Users struggle with complex initial configuration and slow performance, impacting the overall usability of Health Cloud.
  • Users find the initial system complexity overwhelming, especially with data mapping and slow loading times for patient records.

What Are Recent G2 Reviews of Agentforce Health (formerly Salesforce Health Cloud)?

What Are G2 Users Discussing About Agentforce Health (formerly Salesforce Health Cloud)?

Pabau Practice Management

Pabau is the all-in-one practice management platform built to help healthcare clinics and med spas run smarter, grow faster, and deliver outstanding client care. Trusted by over 3500 practices worldwide, Pabau acts as your mission control – combining powerful revenue-driving tools with smart automations that save time and reduce admin. From integrated payments and card-on-file charging to EMRs, charting, calendars, online bookings, inventory tracking, and before-and-after photo storage – everything you need is in one place. Automate pre-care and after-care emails, send appointment reminders via SMS or email, manage your reputation, and run multi-location operations effortlessly. With Pabau, you’ll spend less time on admin and more time doing what you do best – while your marketing runs in the background.

Average Rating: 4.7/5.0

Total Reviews: 327

How Do G2 Users Rate Pabau Practice Management?

  • Workflow Management: 9.3/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.7/10)
  • Patient Satisfaction Management: 9.2/10 (Category avg: 8.5/10)
  • Patient Communications: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Pabau Practice Management?

  • Seller: Pabau
  • Year Founded: 2012
  • HQ Location: London, England
  • Twitter: @PabauCRM
    653 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    168 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Director, Owner
  • Top Industries: Medical Practice, Health, Wellness and Fitness
  • Company Size: 99% Small, 1% Medium

What Do G2 Reviewers Say About Pabau Practice Management?

AI-generated summary from verified user reviews

Pros
  • Users highly value the first-class customer support from Pabau Practice Management, enhancing their overall positive experience.
  • Users find Pabau Practice Management's ease of use remarkable, appreciating its intuitive interface and comprehensive functionality.
  • Users find the helpful support from Pabau essential, ensuring a smooth onboarding and client management experience.
  • Users commend the outstanding staff support from Pabau, highlighting their dedication and helpfulness in resolving issues.
  • Users appreciate the ease of use and comprehensive options in Pabau, making client management seamless and efficient.
Cons
  • Users report occasional technical issues with Pabau, including system errors and connection problems that hinder functionality.
  • Users find the complex setup of Pabau Practice Management slightly confusing, though helpful staff provide support.
  • Users note that the difficult learning curve of Pabau can be overwhelming for newcomers transitioning from simpler systems.
  • Users find the limited features of Pabau Practice Management hinder usability and overall effectiveness in practice management.
  • Users find the difficult setup challenging but appreciate the helpful staff and regular guidance provided.

What Are Recent G2 Reviews of Pabau Practice Management?

What Are G2 Users Discussing About Pabau Practice Management?

Phreesia

Phreesia’s award-winning, AI-powered platform helps practices and health systems expand capacity, streamline workflows, accelerate collections and deliver modern patient experiences—without adding staff. Trusted by 4,700 healthcare organizations: With 20+ years of experience, Phreesia powers 1 in 6 U.S. patient visits (180M+ annually) and is proven to drive measurable operational and financial improvements. Highly recommended: 9 in 10 clients would recommend Phreesia. With Phreesia, you can: • Let AI handle inbound and outbound calls so your staff doesn’t have to. Automate scheduling, prescription refills, recalls, payment outreach, referrals and more with Phreesia VoiceAI—your 24/7 AI agent. • Expand your capacity and streamline patient intake: Across our network, 85% of patients check themselves in, saving 5+ minutes of staff time per visit. Maximize front-office efficiency by digitally collecting patient information, consents and medical history and more before the visit. • Get paid more, faster with flexible payment options, including Apple Pay® and Google Pay™, online payments, payment plans, card on file and more. 80%+ of patients pay their copay at point of service with Phreesia. • Eliminate paper statements—Phreesia automatically sends patients itemized digital statements as soon as their EOB is ready, helping practices get paid 4x faster. • Make scheduling effortless by letting patients self-schedule appointments on their own time. Phreesia VoiceAI handles scheduling calls and outreach, while automated reminders reduce no-shows and Appointment Accelerator® automatically fills open slots. • Reduce denials and save staff time with automated, AI-enabled eligibility and benefits verification. Phreesia confirms coverage instantly, selects the correct copay, flags out-of-network status and gives patients visibility into their benefits—helping you prevent errors, collect sooner and improve the patient experience. Let’s face it, registration = revenue. • Acquire new patients at no added cost with MediFind—our free clinician finder helps your practice get discovered and enables patients to seamlessly book appointments through embedded self-scheduling. • Close gaps in care with our robust library of clinical screening tools and customizable patient outreach messaging options. Double the number of clinical screenings you conduct by administering them automatically with Phreesia. • Engage patients in their care and provide the modern, convenient experience they expect. Across our network, 96% of patients are satisfied with their Phreesia experience. You’ll also benefit from: Actionable analytics: Gain deeper insights into intake patterns, revenue cycle metrics, appointment workflows, clinical performance and more. Privacy and security: We’re honored to have our efforts recognized with many of the industry’s most well-known certifications, including: • HITRUST CSF Certification • Payment Card Industry Data Security Standard (PCI-DSS) Level 1 Service Provider • Security Organization Control (SOC) 2 Type 2 • PCI Point-to-Point Encryption (P2PE) “Every Phreesia product helps the business do better and generate more revenue—it’s such a beautiful rhythm. Our patient population has grown tremendously, our staff is fully utilized, and we’re able to fully engage with our patients and meet them where they want to be met. We really couldn’t do it all without Phreesia.” -Liz Galvan, Practice Manager, MyOBGYN

Average Rating: 3.9/5.0

Total Reviews: 44

How Do G2 Users Rate Phreesia?

  • Workflow Management: 9.7/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 8.1/10 (Category avg: 8.7/10)
  • Patient Satisfaction Management: 9.8/10 (Category avg: 8.5/10)
  • Patient Communications: 9.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Phreesia?

  • Seller: Phreesia
  • Year Founded: 2005
  • HQ Location: Wilmington, DE
  • Twitter: @phreesia
    1,542 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,442 employees on LinkedIn®
  • Ownership: NYSE: PHR

Who Uses This Product?

  • Who Uses This: Office Manager
  • Top Industries: Hospital & Health Care, Medical Practice
  • Company Size: 56% Small, 38% Medium

What Do G2 Reviewers Say About Phreesia?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Phreesia, finding it user-friendly and efficient for scheduling and analytics.
  • Users value the time-saving features of Phreesia, achieving significantly reduced check-in times and streamlined processes.
  • Users praise Phreesia's exceptional customer support for its responsiveness, knowledge, and commitment to successful implementation.
  • Users appreciate the efficiency of Phreesia, significantly reducing check-in times and enhancing overall productivity.
  • Users value the efficiency improvements of Phreesia, notably reducing check-in time and streamlining patient workflows.
Cons
  • Users note a challenging learning curve for Phreesia, particularly with scattered training and advanced configurations.
  • Users experience technical issues with Phreesia, including incomplete form integration and problems with online bill pay functionality.
  • Users note a training deficiency with Phreesia, particularly for new users navigating advanced features and training flow.
  • Users find difficult navigation in Phreesia overwhelming, with frequent issues affecting both dashboard and patient experience.
  • Users find the difficult setup of Phreesia overwhelming, with challenges in workflows and making changes to intake forms.

What Are Recent G2 Reviews of Phreesia?

What Are G2 Users Discussing About Phreesia?

Solutionreach

Accelerate your revenue cycle with a unified, customizable patient messaging solution that streamlines the patient journey from first appointment to final payment. Solutionreach is the easy-to-use communications solution that helps build personalized patient relationships, improves care outcomes, optimizes staff time, and drives revenue We transform your patient communications while integrating seamlessly into existing operations. For 24 years, Solutionreach has kept offices running smoothly daily by growing revenue, and reducing no-shows for healthcare customers of all sizes with our industry-leading platform and service reliability. To learn how to get happier patients and staff with Solutionreach, visit www.solutionreach.com.

Average Rating: 4.3/5.0

Total Reviews: 167

How Do G2 Users Rate Solutionreach?

  • Workflow Management: 8.3/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 8.7/10)
  • Patient Satisfaction Management: 8.5/10 (Category avg: 8.5/10)
  • Patient Communications: 8.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Solutionreach?

  • Seller: Solutionreach
  • Year Founded: 2000
  • HQ Location: Lehi, UT
  • Twitter: @solutionreach
    1,828 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    305 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Office Manager
  • Top Industries: Medical Practice, Hospital & Health Care
  • Company Size: 88% Small, 9% Medium

What Do G2 Reviewers Say About Solutionreach?

AI-generated summary from verified user reviews

Pros
  • Users love the easy appointment scheduling with Solutionreach, enhancing communication and staff satisfaction.
  • Users love Solutionreach for its streamlined patient communication and effortless scheduling experience for both staff and patients.
  • Users value the efficient communication of Solutionreach, facilitating quick updates and reaching customers effectively.
  • Users value the communication ease of Solutionreach, finding it quick to send newsletters and updates efficiently.
  • Users value the communication efficiency of Solutionreach, enabling quick outreach to all customers effortlessly.
Cons
  • Users find the frequent updates of Solutionreach frustrating, especially with changes that disrupt workflow and usability.
  • Users find the browser requirement inconvenient, causing frustration and accidental closures after the latest update.
  • Users find the inefficient updates frustrating as it requires manual browser access, leading to frequent accidental closures.
  • Users find the lack of a pay per use payments option to be a significant drawback of Solutionreach.
  • Users are frustrated with the update issues that require manual browser access, complicating the user experience.

What Are Recent G2 Reviews of Solutionreach?

What Are G2 Users Discussing About Solutionreach?

rater8

Unlock unparalleled visibility and sustainable growth for your healthcare organization with raVE, the rater8 Visibility Engine — the only automated, HIPAA-compliant reputation management solution built specifically for healthcare. In an era where patients thoroughly research providers online before booking an appointment, maintaining a strong digital presence is vital for driving revenue and boosting new patient volume. With raVE, medical practices and hospitals can effortlessly cultivate 5-star reviews, capture real-time feedback, and enhance patient satisfaction. A polished online reputation means that healthcare organizations can quickly soar to the top of local and AI-generated search results, outshine their competition, and book more appointments. raVE also automates internal feedback processes through post-visit micro-surveys, giving patients a quick and easy opportunity to share their feedback. With the ability to benchmark performance against 30+ million data points, and with AI-powered tools to analyze patient sentiment, organizations can uncover the operational insights necessary to make data-driven decisions that elevate the patient experience. You make patients happy. We make sure everyone knows about it. Take your organization from invisible to in-demand with rater8.

Average Rating: 4.9/5.0

Total Reviews: 118

How Do G2 Users Rate rater8?

  • Workflow Management: 8.5/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 8.7/10)
  • Patient Satisfaction Management: 9.6/10 (Category avg: 8.5/10)
  • Patient Communications: 8.6/10 (Category avg: 8.8/10)

Who Is the Company Behind rater8?

  • Seller: rater8
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Austin, TX
  • Twitter: @rater8social
    126 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    90 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Practice Administrator, Marketing Director
  • Top Industries: Hospital & Health Care, Medical Practice
  • Company Size: 70% Medium, 28% Small

What Do G2 Reviewers Say About rater8?

AI-generated summary from verified user reviews

Pros
  • Users find Rater8 to be an easy-to-use platform that seamlessly integrates with their existing systems for efficient workflow.
  • Users praise the exceptional customer support from the Rater8 team, highlighting their timely and effective assistance.
  • Users love the instant results from Rater8, seeing a significant 400% increase in reviews within a year.
  • Users value the real-time insights from Rater8, reporting significant growth and excellent customer support.
  • Users commend rater8 for its exceptional review management and partnership in enhancing online reputation and growth.
Cons
  • Users find review tracking challenging due to limitations in addressing concerns and demographic barriers for feedback.
  • Users find the interface not user-friendly, struggling to navigate tabs and features after time away from the platform.
  • Users find the difficult navigation frustrating, especially after not logging in for a while.
  • Users feel that rater8's pricing is expensive compared to competitors offering integrated reputation management features.
  • Users are frustrated by inadequate reporting that complicates tracking issues and metrics related to appointments or patients.

What Are Recent G2 Reviews of rater8?

What Are G2 Users Discussing About rater8?

InteliChart

InteliChart offers an AI-powered patient engagement platform that makes healthcare easier for patients, families, and the care teams who support them. The platform unifies the entire patient journey within a single system, helping practices coordinate engagement, reduce administrative burden, and support patients and families throughout their care experience. InteliChart integrates with more than 45 EHR systems and supports over 94 million patient records across ambulatory practices, health systems, long-term care organizations, and EHR partners. The platform is also recognized as the #1 patient engagement platform by Black Book for three consecutive years and as a top-rated Patient Portal by KLAS. Healthy Outcomes includes Patient Portal, Patient Intake, Patient Schedule, Patient Notify, Patient Survey, Patient Activate, Patient eHealth, and our Family Portal giving organizations a connected set of tools for communication, digital forms, scheduling, follow-up, and virtual care. Because every product is developed in-house, the platform functions as a unified ecosystem rather than a collection of separate solutions. InteliChart also brings intelligence to every corner of the platform with InteliSense, a suite of AI agents that automate administrative, operational, and clinical tasks such as scheduling, appointment recalls, check-ins, revenue workflows, and answering/handling common patient questions. Because InteliSense is built directly into the patient engagement tools patients and care teams use every day, every interaction feels consistent and connected while significantly reducing the manual workload that contributes to staff burnout. Healthcare organizations choose InteliChart because it helps them: 1. Simplify patient engagement using one platform for the entire journey 2. Reduce manual tasks and lighten staff workload 3. Improve patient satisfaction, communication, and follow-through 4. Strengthen revenue by reducing missed steps and improving adherence 5. Consolidate vendors and create a more predictable, connected experience 6. Deliver modern digital tools that patients want to use InteliChart's patient engagement platform is HITRUST r2 Certified, SOC 2 Type 2 Certified, HITRUST Practitioner Certified, HIPAA Security Certified, and NIST Certified, supporting secure and reliable experiences across the healthcare ecosystem. For organizations evaluating patient engagement software or AI-enabled healthcare tools, InteliChart provides a complete, unified platform that supports workflow efficiency, patient communication, and long-term digital engagement.

Average Rating: 4.4/5.0

Total Reviews: 70

How Do G2 Users Rate InteliChart?

  • Workflow Management: 8.0/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 8.7/10)
  • Patient Satisfaction Management: 8.1/10 (Category avg: 8.5/10)
  • Patient Communications: 8.4/10 (Category avg: 8.8/10)

Who Is the Company Behind InteliChart?

  • Seller: InteliChart
  • Company Website:
  • Year Founded: 2006
  • HQ Location: Charlotte, North Carolina
  • Twitter: @InteliChart
    929 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    78 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospital & Health Care, Medical Practice
  • Company Size: 54% Medium, 36% Small

What Do G2 Reviewers Say About InteliChart?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of InteliChart, making patient registration and communication efficient and streamlined.
  • Users value the efficient patient communication that simplifies workflows and enhances both patient experience and staff management.
  • Users appreciate the easy communication facilitated by InteliChart, enhancing interactions and streamlining office processes.
  • Users value the efficiency of InteliChart, streamlining patient communication and reducing manual tasks for staff.
  • Users value the easy integrations of InteliChart, enhancing functionality and simplifying workflows with seamless connections.
Cons
  • Users express frustration over limited features, particularly missing patient reminders and inadequate population filters in InteliChart.
  • Users find InteliChart's interface to be not user-friendly, complicating navigation and making setup more challenging than necessary.
  • Users find the difficult setup of InteliChart to be lengthy and complicated, especially for multiple users.
  • Users are frustrated by missing features, including patient reminders and unfulfilled enhancement requests within InteliChart.
  • Users face EMR integration issues with InteliChart, affecting lab data visibility and functionality for patients and staff.

What Are Recent G2 Reviews of InteliChart?

What Are G2 Users Discussing About InteliChart?

sterloCare

sterloCare is a comprehensive healthcare digitization platform designed to enhance patient satisfaction and ensure compliance with regulatory standards such as NABH and JCI. Developed on a no-code platform, it enables hospitals to streamline operations across all departments, improving service quality and operational efficiency. The system seamlessly integrates with existing Hospital Information Systems (HIS) and offers flexible deployment options, including cloud and on-premise solutions. Accessible via desktops, tablets, and mobile devices, sterloCare provides real-time updates and supports role-based workflows with automated escalations to ensure timely task completion. Key Features and Functionality: - Service Request Management: Utilizes QR code-based triggers to efficiently manage service requests, track complaints, and gather patient feedback, facilitating prompt responses and improved patient care. - Digital Token System: Monitors outpatient journeys, reducing wait times and enhancing the overall patient experience. - Porter Management Software: Optimizes porter services, ensuring efficient patient transport within the hospital. - Automated Workflows and Escalations: Implements role-based workflows with built-in escalations, ensuring tasks are completed promptly and efficiently. - Real-Time Notifications: Delivers instant updates via mobile and email, keeping staff informed about task statuses and approvals. - Multilingual Support: Offers a user-friendly interface with support for multiple languages, catering to diverse regional needs. - Seamless Integration: Facilitates integration with existing HIS and other software systems, promoting efficient information flow and harmonious workflows. - Customizable Dashboards and Reports: Provides interactive dashboards and detailed reports, enabling data-driven decision-making and performance monitoring across departments. Primary Value and Solutions Provided: sterloCare addresses critical challenges in healthcare management by digitizing and automating various hospital processes. It enhances operational efficiency, reduces manual workloads, and ensures compliance with accreditation standards like NABH and JCI. By improving patient engagement through efficient service request handling and feedback mechanisms, sterloCare contributes to higher patient satisfaction. Its comprehensive reporting tools and real-time monitoring capabilities empower healthcare administrators to make informed decisions, ultimately leading to better patient outcomes and streamlined hospital operations.

Average Rating: 4.7/5.0

Total Reviews: 21

How Do G2 Users Rate sterloCare?

  • Workflow Management: 9.4/10 (Category avg: 8.9/10)
  • Patient Satisfaction Management: 9.6/10 (Category avg: 8.5/10)
  • Patient Communications: 9.5/10 (Category avg: 8.8/10)

Who Is the Company Behind sterloCare?

  • Seller: sterlo
  • Year Founded: 2019
  • HQ Location: Erode, IN
  • LinkedIn® Page: www.linkedin.com
    15 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospital & Health Care
  • Company Size: 86% Large, 14% Medium

What Do G2 Reviewers Say About sterloCare?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of sterloCare, enabling quick adaptation and efficient operations across teams.
  • Users value the enhanced patient care from sterloCare, improving satisfaction and engagement through real-time feedback and support.
  • Users appreciate the excellent customer support from sterloCare, ensuring smooth operations and quick issue resolution.
  • Users highlight the effective communication of sterloCare, enhancing transparency and response times throughout operations.
  • Users appreciate the efficiency of sterloCare, enhancing service delivery and patient satisfaction through seamless operations.
Cons
  • Users experience notification issues, including delays and missed alerts, affecting the overall flow and functionality.
  • Users experience excessive notifications leading to delays and missed alerts, particularly in areas with low network coverage.
  • Users experience messaging issues due to delays in notifications and status updates, affecting overall workflow efficiency.
  • Users experience notification problems with missed alerts in low coverage areas, affecting overall usability of sterloCare.
  • Users experience connectivity issues in low network areas, causing missed notifications for porters.

What Are Recent G2 Reviews of sterloCare?

Raintree Systems

Raintree is a comprehensive rehabilitation and physical therapy software solution designed to assist enterprise and large therapy provider organizations in managing patient care and business operations. With a focus on the unique needs of rehabilitation practices, Raintree supports over 50 million patient visits annually across more than 8,500 therapy clinics throughout the United States. The software integrates advanced technology, including artificial intelligence, to enhance the electronic health record (EHR) experience specifically for rehab therapy professionals. Targeted primarily at adult and pediatric therapy practices, Raintree caters to a wide range of users, including physical therapists, occupational therapists, and speech-language pathologists. The software's design is informed by best practices in rehabilitation, ensuring that therapy providers can deliver optimal care and achieve superior patient outcomes. Raintree’s commitment to innovation is evident through its strategic investments in AI technology, which streamline clinical documentation and enhance patient engagement. Key features of Raintree include its ONC-certified EHR, which is the first of its kind tailored specifically for rehabilitation therapy. This certification underscores the software's compliance with industry standards, ensuring that therapy organizations can operate securely and efficiently. Additionally, Raintree offers AI scribe technology that automates clinical documentation, allowing therapists to focus more on patient care rather than administrative tasks. The platform also includes robust patient engagement and communication tools, which facilitate better interactions between providers and patients, ultimately leading to improved satisfaction and outcomes. Furthermore, Raintree provides comprehensive revenue cycle management (RCM) solutions that help therapy practices optimize their financial processes. By integrating business intelligence and analytics, users can gain valuable insights into their operations, enabling them to make data-driven decisions that enhance efficiency and profitability. With a client base that includes 8 out of the 10 largest rehab therapy organizations and over 2,500 implementations nationwide, Raintree stands out as a leader in the industry, prioritizing compliance, security, and the specific needs of rehabilitation therapy providers.

Average Rating: 4.3/5.0

Total Reviews: 146

How Do G2 Users Rate Raintree Systems?

  • Workflow Management: 8.3/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 8.7/10)
  • Patient Satisfaction Management: 8.5/10 (Category avg: 8.5/10)
  • Patient Communications: 8.1/10 (Category avg: 8.8/10)

Who Is the Company Behind Raintree Systems?

  • Seller: Raintree Systems
  • Company Website:
  • Year Founded: 1983
  • HQ Location: Chandler, AZ
  • LinkedIn® Page: www.linkedin.com
    310 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospital & Health Care, Medical Practice
  • Company Size: 47% Medium, 36% Small

What Do G2 Reviewers Say About Raintree Systems?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Raintree Systems, benefiting from streamlined workflows and integrated features.
  • Users value the innovative features of Raintree Systems, enjoying streamlined workflows and comprehensive client management all in one place.
  • Users value the efficiency of Raintree Systems, praising its streamlined workflows and innovative technology enhancements.
  • Users value the consistent support and responsiveness from Raintree Systems, enhancing their overall experience with the product.
  • Users value the business efficiency of Raintree Systems, enhancing clinic operations and streamlining billing processes effectively.
Cons
  • Users find poor usability in Raintree Systems, struggling with overwhelming features and navigation challenges.
  • Users find Raintree Systems to be not user-friendly, struggling with a dated interface and overwhelming functionality.
  • Users experience a steep learning curve and find Raintree Systems' usability challenging and frustrating without adequate support.
  • Users report a navigation difficulty due to the dated interface and lack of hot keys, affecting usability.
  • Users find difficult navigation in Raintree Systems due to its outdated interface and overwhelming functionality for new users.

What Are Recent G2 Reviews of Raintree Systems?

What Are G2 Users Discussing About Raintree Systems?

Relatient

At Relatient, we believe that the key to better health is better access. Better access lies at the intersection of scheduling and communication. Our Dash® platform combines best in KLAS patient self-scheduling and centralized scheduling with modern two-way patient communication tools to provide better access for patients, better utilization for providers, and better outcomes for all. For more information or to schedule a demo, visit www.relatient.com.

Average Rating: 4.8/5.0

Total Reviews: 26

How Do G2 Users Rate Relatient?

  • Workflow Management: 9.3/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.7/10)
  • Patient Satisfaction Management: 9.4/10 (Category avg: 8.5/10)
  • Patient Communications: 7.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Relatient?

  • Seller: Relatient
  • Year Founded: 2012
  • HQ Location: Atlanta, GA
  • Twitter: @Relatient
    1,110 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    210 employees on LinkedIn®
  • Ownership: Private Equity

Who Uses This Product?

  • Top Industries: Hospital & Health Care, Medical Practice
  • Company Size: 52% Small, 41% Medium

What Are Recent G2 Reviews of Relatient?

What Are G2 Users Discussing About Relatient?

Tebra (previously Kareo + PatientPop)

Tebra is an all-in-one EHR and practice management platform designed for independent healthcare practices. The platform includes certified electronic health records, clinical charting, electronic prescribing, lab ordering, scheduling, billing, and claims management, telehealth, and patient engagement tools within a single, integrated system. Rather than relying on disconnected add-ons, Tebra provides native workflows that support care delivery, operations, and patient experience in one platform. The solution is purpose-built to help small and mid-sized practices improve efficiency, reduce administrative complexity, and manage day-to-day operations within one system.

Average Rating: 4.1/5.0

Total Reviews: 256

How Do G2 Users Rate Tebra (previously Kareo + PatientPop)?

  • Workflow Management: 8.1/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 8.2/10 (Category avg: 8.7/10)
  • Patient Satisfaction Management: 8.2/10 (Category avg: 8.5/10)
  • Patient Communications: 8.1/10 (Category avg: 8.8/10)

Who Is the Company Behind Tebra (previously Kareo + PatientPop)?

  • Seller: Tebra
  • Company Website:
  • HQ Location: Corona del Mar, US
  • Twitter: @TebraOfficial
    11,001 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,054 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Office Manager
  • Top Industries: Medical Practice, Hospital & Health Care
  • Company Size: 86% Small, 12% Medium

What Do G2 Reviewers Say About Tebra (previously Kareo + PatientPop)?

AI-generated summary from verified user reviews

Pros
  • Users praise Tebra for its user-friendly interface, enabling efficient task completion and customizable reporting.
  • Users appreciate the user-friendly interface of Tebra, enjoying seamless integration and comprehensive features like notes AI.
  • Users praise Tebra's responsive customer support, highlighting quick resolutions and helpful video chat assistance.
  • Users commend Tebra for its efficiency, enhancing the ease of managing tasks and claims across multiple practices.
  • Users find the user-friendly interface of Tebra helpful, especially with clear documentation and customizable templates.
Cons
  • Users experience inadequate reporting with Tebra, often needing to manually compile data and encountering refresh issues.
  • Users find the inefficiency in navigating tabs and lack of timely reports frustrating, slowing down their workflow.
  • Users find limited features in Tebra, especially in reporting and customization options, impacting their experience negatively.
  • Users experience billing issues with Tebra, citing frustrations with workflow, slow claims, and patient coupon discrepancies.
  • Users find the reporting inefficient, often requiring manual data stitching and lacking necessary customizations for their needs.

What Are Recent G2 Reviews of Tebra (previously Kareo + PatientPop)?

What Are G2 Users Discussing About Tebra (previously Kareo + PatientPop)?

DemandHub

DemandHub enables customer interactions that drive business results. We improve how you communicate with your customers and capture valuable feedback. This enables your team to make better decisions that drive business results and improve your customer experience.

Average Rating: 4.8/5.0

Total Reviews: 58

How Do G2 Users Rate DemandHub?

  • Workflow Management: 9.2/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 8.7/10)
  • Patient Satisfaction Management: 5.0/10 (Category avg: 8.5/10)
  • Patient Communications: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind DemandHub?

  • Seller: DemandHub
  • HQ Location: Mississauga, Ontario
  • Twitter: @DemandHub
  • LinkedIn® Page: www.linkedin.com
    19 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Automotive, Hospital & Health Care
  • Company Size: 95% Small, 3% Medium

What Do G2 Reviewers Say About DemandHub?

AI-generated summary from verified user reviews

Pros
  • Users value the responsive and effective support of DemandHub, appreciating quick issue resolutions and automation.
  • Users appreciate the responsive and effective customer support of DemandHub, resolving issues quickly and efficiently.
  • Users appreciate the ease of use of DemandHub, benefiting from its automation and intuitive interface.
  • Users value the responsiveness and efficiency of DemandHub, appreciating quick issue resolution and time-saving automation.
  • Users appreciate the efficiency of DemandHub, benefiting from quick issue resolution and time-saving automation.
Cons
  • Users express a desire for a 'Dark Mode' feature in DemandHub to enhance their user experience.
  • Users regret the absence of a Dark Mode, which limits customization and usability during low-light conditions.

What Are Recent G2 Reviews of DemandHub?

What Are G2 Users Discussing About DemandHub?

DoctorConnect.net

What is DoctorConnect.net? Overview: DoctorConnect.net is a complete patient engagement and communication platform built for healthcare providers who want to automate daily operations and improve the patient experience. The system simplifies reminders, messaging, recalls, surveys, payments, and more—helping practices reduce no-shows, streamline workflows, and strengthen patient relationships. History: Family-owned and operated since 1992, DoctorConnect.net was created to bridge the communication gap between providers and patients. Over the years, it has evolved into a trusted healthcare automation platform used by practices nationwide, backed by 15+ years of HIPAA-compliant reliability and zero security violations. Key Features: ARIA Phase 1 – AI Receptionist Answers and triages patient calls 24/7, handles FAQs, and transfers callers to staff when needed. Reduces missed calls and cuts answering service costs by up to 80%. ARIA Phase 2 – AI Scheduling Automation Expands ARIA’s capabilities to manage scheduling, rescheduling, and cancellations directly inside DoctorConnect in real time. Syncs with EHR systems for a fully autonomous scheduling experience and reduces staff workload by up to 70%. Automated Appointment Reminders Sends customizable reminders via text, email, or phone to minimize no-shows and keep schedules on track. 2-Way Secure Messaging Enables quick, HIPAA-compliant communication between patients and staff through real-time text conversations. Automated Recall & No-Show Messaging Keeps patients on track for follow-ups and automatically reaches out to reschedule missed appointments. Digital Documents & Payments (RevPay) Streamlines intake forms and simplifies billing with secure online payments for copays and balances. Telehealth & Surveys Provides virtual visits and automated post-appointment surveys to improve access, feedback, and reputation management. DoctorConnect combines proven patient engagement tools with next-generation AI technology to deliver measurable ROI, reduce labor costs, and enhance patient access across every communication channel.

Average Rating: 4.5/5.0

Total Reviews: 11

How Do G2 Users Rate DoctorConnect.net?

  • Workflow Management: 9.7/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.7/10)
  • Patient Satisfaction Management: 9.7/10 (Category avg: 8.5/10)
  • Patient Communications: 8.1/10 (Category avg: 8.8/10)

Who Is the Company Behind DoctorConnect.net?

  • Seller: Adtel International
  • Year Founded: 1992
  • HQ Location: Addison, US
  • Twitter: @DoctorConnect1
    22 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    26 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospital & Health Care
  • Company Size: 50% Small, 42% Medium

What Do G2 Reviewers Say About DoctorConnect.net?

AI-generated summary from verified user reviews

Pros
  • Users love the efficiency improvement of DoctorConnect.net, enhancing patient communication and reducing no-show appointments.
  • Users value the efficient patient communication in DoctorConnect.net, enhancing engagement and reducing no-show appointments significantly.
  • Users value the time-saving features of DoctorConnect.net, enhancing patient communication and appointment management significantly.
  • Users love the affordability of DoctorConnect.net, finding it invaluable for saving both time and money in their practice.
  • Users love the automation capabilities of DoctorConnect.net, which streamline communication and save time and money.
Cons
  • Users face communication issues when troubleshooting, making it hard to convey problems effectively despite eventual resolutions.
  • Users noted poor customer support, as they faced glitches without effective assistance from DoctorConnect.net's IT team.
  • Users experience technical issues such as glitches and troubleshooting challenges, but support is helpful in resolving them.

What Are Recent G2 Reviews of DoctorConnect.net?

What Are G2 Users Discussing About DoctorConnect.net?

ExpertBox

ExpertBox is end-to-end HIPAA-compliant telemedicine software that allows you to provide top-notch telemedicine services, automate your workflow, reduce administrative tasks, go paperless, manage your practice seamlessly and build long-lasting relationships with your patients. With ExpertBox you can: -Manage your availability -Let patients book appointments with you online 24/7 -Get patient details upfront -Deliver virtual care via HD video calls -Tackle critical issues on the go via chat -Manage patient-related data and documents -Take control of your staff -Send automated appointment reminders to patients -Send customizable automated invoices -Let your patients sign service agreements before appointments -Get online payments -Access your financial history -Collect feedback from your patients

Average Rating: 4.2/5.0

Total Reviews: 11

How Do G2 Users Rate ExpertBox?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind ExpertBox?

Who Uses This Product?

  • Company Size: 73% Medium, 27% Small

What Do G2 Reviewers Say About ExpertBox?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of ExpertBox, enjoying its seamless booking process for online consultations.
  • Users love the easy integration of ExpertBox, enabling straightforward booking for seamless online consultations.
  • Users appreciate the seamless booking process of ExpertBox, making scheduling consultations easy and efficient.
Cons
  • Users experience occasional lag in video conferencing, which disrupts calls and affects overall usability.
  • Users experience poor call quality due to lag in video conferencing, disrupting their overall communication experience.

What Are Recent G2 Reviews of ExpertBox?

What Are G2 Users Discussing About ExpertBox?