# Best Patient Engagement Software - Page 5 *By [Emma Stein](https://research.g2.com/insights/author/emma-stein)* Patient engagement software facilitates the encouragement of a patient’s active participation in the maintenance of their health, the building of a collaborative patient-doctor relationship, and the improvement of the overall patient experience. Hospitals, medical practices, and other healthcare organizations are increasingly becoming subject to the same kinds of expectations that retail and hospitality industries deal with; as a result, patients expect compassion, acknowledgment, immediate communication, and easy access to information from their healthcare providers. Products in the patient engagement category must offer one or more of the following functions: patient portal or patient communication, reputation management, outreach and marketing, surveys and feedback, patient education, self care management, or appointment reminder. Providing a patient portal to facilitate communication between provider and patient as well as enable active participation of the patient in regards to their own health is a major benefit of patient engagement solutions. Patient engagement software enables hospitals and clinics to practice reputation management and feedback generation, triggering a cycle of post-appointment reviews, reputation boosting, practice and provider adjustments, and overall improved patient experience. Patient engagement tools can also simplify the process of reaching out or marketing to new or referred patients, which can include the dissemination of health education information and literature. Patients with chronic care, as well as their physicians, can leverage patient engagement software to maintain their at-home or self-administered medication or therapy regimens. Some patient engagement solutions can also serve as appointment reminders, either via the patient portal or [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging). Patient engagement software can either be patient facing or physician facing, and take myriad forms—anything from a patient portal to medical online reputation management tools to patient-experience survey management capabilities. Patient engagement software equips healthcare organizations with tools to improve methods and levels of engagement. Patient engagement software can integrate with relevant technologies such as [interactive patient care systems (IPC)](https://www.g2.com/categories/interactive-patient-care-systems-ipc), [telemedicine software](https://www.g2.com/categories/telemedicine), [patient intake software](https://www.g2.com/categories/patient-intake), [EHR software](https://www.g2.com/categories/ehr), and [clinical communication and collaboration software](https://www.g2.com/categories/clinical-communication-and-collaboration). To qualify for inclusion in the Patient Engagement category, a product must: - Provide a method of active patient engagement such as patient portal, patient surveys, digital intake forms - Improve or provide insight to healthcare organizations on ways to improve patient satisfaction - Track and measure improvement of patient experience ## Top Patient Engagement Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (4,032 reviews) | Automated patient review solicitation with PM integration | "[Easy Customer Outreach via Text and Email for Review Requests](https://www.g2.com/survey_responses/birdeye-review-12642425)" | | 2 | [Weave](https://www.g2.com/products/weave-weave/reviews) | 4.6/5.0 (416 reviews) | Two-way patient texting with EHR integration | "[Real-Time Texting Transforms Office Communication](https://www.g2.com/survey_responses/weave-review-12181652)" | | 3 | [ModMed](https://www.g2.com/products/modmed/reviews) | 4.5/5.0 (361 reviews) | Specialty EHR-integrated patient communication and recall | "[Easy-to-Use, Dependable EHR That Keeps Documentation Efficient](https://www.g2.com/survey_responses/modmed-review-12939506)" | | 4 | [eClinicalWorks](https://www.g2.com/products/eclinicalworks/reviews) | 3.7/5.0 (158 reviews) | All-in-one clinical documentation with patient portal | "[Versatile EHR for Clinical Operations, Care Coordination, and Population Health](https://www.g2.com/survey_responses/eclinicalworks-review-12750469)" | | 5 | [Curogram](https://www.g2.com/products/curogram/reviews) | 4.8/5.0 (99 reviews) | Two-way texting with EMR-integrated appointment workflows | "[Effortless Patient Communication, Needs Better Merging](https://www.g2.com/survey_responses/curogram-review-12793642)" | | 6 | [Adit](https://www.g2.com/products/adit/reviews) | 4.8/5.0 (91 reviews) | Two-way texting and automated appointment confirmations | "[Adit is awesome!](https://www.g2.com/survey_responses/adit-review-12921822)" | | 7 | [Pabau Practice Management](https://www.g2.com/products/pabau-practice-management/reviews) | 4.7/5.0 (311 reviews) | Automated patient journeys with digital consents | "[An All-in-One Platform That Continues to Improve Our Practice](https://www.g2.com/survey_responses/pabau-practice-management-review-13074761)" | | 8 | [Phreesia](https://www.g2.com/products/phreesia/reviews) | 3.9/5.0 (44 reviews) | Pre-visit intake with EHR-integrated insurance verification | "[Empowers Remote Work with Ease](https://www.g2.com/survey_responses/phreesia-review-12113577)" | | 9 | [NexHealth](https://www.g2.com/products/nexhealth/reviews) | 4.8/5.0 (115 reviews) | EMR-integrated appointment filling and digital intake | "[Left & Happily Came Back](https://www.g2.com/survey_responses/nexhealth-review-13108173)" | | 10 | [Zanda (formerly Power Diary)](https://www.g2.com/products/zanda-formerly-power-diary/reviews) | 4.7/5.0 (294 reviews) | — | "[All-In-One Platform with Room for Improvement](https://www.g2.com/survey_responses/zanda-formerly-power-diary-review-11301788)" | ## G2 Grid® for Patient Engagement Software ![G2 Grid® for Patient Engagement Software plotting products by satisfaction and market presence](https://www.g2.com/categories/patient-engagement/grids.png?focus%5B%5D=19432&focus%5B%5D=48097&focus%5B%5D=140008&focus%5B%5D=155274&focus%5B%5D=1824&focus%5B%5D=27950&focus%5B%5D=47612&focus%5B%5D=87629) Highlighted products: Birdeye, Weave, ModMed, Curogram, eClinicalWorks, Adit, Pabau Practice Management, and NexHealth. Underlying data: [Grid® JSON](https://www.g2.com/categories/patient-engagement/grids.json?focus%5B%5D=birdeye&focus%5B%5D=weave-weave&focus%5B%5D=modmed&focus%5B%5D=curogram&focus%5B%5D=eclinicalworks&focus%5B%5D=adit&focus%5B%5D=pabau-practice-management&focus%5B%5D=nexhealth) ## How Many Patient Engagement Software Products Does G2 Track? **Total Products under this Category:** 404 ### Category Stats (Jul 2026) - **Average Rating**: 4.34/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: AbbaDox (+2.48%) - Among all products in this category, AbbaDox recorded the largest rating increase compared to last month *Last updated: July 15, 2026* ## How Does G2 Rank Patient Engagement Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 12,500+ Authentic Reviews - 404+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Patient Engagement Software Is Best for Your Use Case? - **Leader:** [Birdeye](https://www.g2.com/products/birdeye/reviews) - **Highest Performer:** [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) - **Easiest to Use:** [Curogram](https://www.g2.com/products/curogram/reviews) - **Top Trending:** [Zanda (formerly Power Diary)](https://www.g2.com/products/zanda-formerly-power-diary/reviews) - **Best Free Software:** [Birdeye](https://www.g2.com/products/birdeye/reviews) --- **Sponsored** ### CData Sync Unlike volume-based tools with unpredictable pricing, CData Sync offers a single platform for ETL and reverse ETL, with full deployment flexibility and fixed, scalable pricing—so your costs don’t balloon as your data grows. Connect to 250+ enterprise data sources, including: • Salesforce, Microsoft Dynamics, and SAP • SharePoint, NetSuite, Workday, and QuickBooks • ServiceNow, Xero, Sage Intacct, HubSpot, Marketo, Oracle • …and many more Replicate that data into your preferred destinations, such as: • Snowflake, Databricks, SQL Server, Redshift, OneLake, and others Deploy it your way—on-premises, in your own cloud, or in a private-cloud SaaS model. Getting started is simple: 1. Log in 2. Select your source tables 3.Set your sync interval CData Sync handles the rest, using efficient incremental updates that minimize load on your operational systems. The platform includes: • Point-and-click ETL/ELT/reverse ETL • Change Data Capture (CDC) with no elevated database permissions • Complete data control and custom SQL transformations • dbt integration CData Sync centralizes your automated data flows, giving you full control, faster delivery, and the freedom to scale without hidden fees. Download a 30-day free trial of CData Sync or learn more at: www.cdata.com/sync [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1651&secure%5Bchosen_at%5D=2026-07-15T19%3A05%3A21Z&secure%5Bdisplayable_resource_id%5D=1181&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=124922&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=124922&secure%5Bresource_id%5D=1651&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fpatient-engagement%2Ff%2Fsurveys-feedback&secure%5Btoken%5D=eb9a6515dea3d34f5004c5d4835e6172b2b8b3fa0dd549747acd50e8badaf490&secure%5Burl%5D=https%3A%2F%2Fwww.cdata.com%2Fsync%2F%3Futm_source%3Dg2%26utm_medium%3Dsponsored-link%26utm_campaign%3Dsync-clicks-etl-tools&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Patient Engagement Software Products in 2026? ### 1. [ReferralMD](https://www.g2.com/products/referralmd/reviews) ReferralMD is a comprehensive cloud-based care coordination platform designed to streamline the management of eConsults, referrals, and provider networks. This innovative solution integrates multiple functionalities into one platform, allowing healthcare organizations to efficiently handle referral management, patient access solutions, and analytics. By consolidating these essential tools, ReferralMD addresses the complex needs of healthcare providers and enhances the overall patient experience. Targeted primarily at healthcare organizations, including hospitals, clinics, and specialty practices, ReferralMD is particularly beneficial for those looking to optimize their referral processes and improve patient engagement. The platform is equipped with features such as online scheduling, provider directories, and patient engagement tools, which facilitate seamless communication between providers and patients. Additionally, the inclusion of marketing tools and market research capabilities allows organizations to better understand their patient demographics and tailor their services accordingly. Key features of ReferralMD include referral management, prior authorizations, pre-referral consults, and fax management, all designed to create a more efficient workflow. The platform's customizable workflow and decision support tools standardize the consult and referral process, ensuring compliance with best practices and defined service levels. Real-time analytics provide valuable insights into operational performance, enabling organizations to make data-driven decisions that enhance service delivery. The integration capabilities of ReferralMD further distinguish it from other solutions in the market. With a dedicated integrations team, the platform can seamlessly connect with existing EHR systems, data warehouses, business intelligence tools, and other legacy systems. This flexibility allows healthcare organizations to leverage their current technology investments while enhancing their referral management processes. By utilizing ReferralMD, organizations can expect to see a rapid return on investment through increased revenue, reduced patient leakage, and improved patient experiences. The platform's focus on closing the feedback loop with referral sources and driving operational efficiencies mitigates risk while fostering a collaborative environment among providers. Overall, ReferralMD stands out as a versatile solution that effectively addresses the challenges of modern healthcare coordination. **Average Rating:** 4.5/5.0 **Total Reviews:** 3 **How Do G2 Users Rate ReferralMD?** - **Workflow Management:** 10.0/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 8.3/10 (Category avg: 8.5/10) - **Patient Communications:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind ReferralMD?** - **Seller:** [ReferralMD](https://www.g2.com/sellers/referralmd) - **Company Website:** https://www.referralmd.com - **Year Founded:** 2011 - **HQ Location:** Mount Pleasant, US - **Twitter:** @referralmd (2,871 Twitter followers) - **LinkedIn® Page:** https://linkedin.com/company/referralmd/ (15 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 33% Enterprise, 33% Mid-Market #### What Are Recent G2 Reviews of ReferralMD? **"[Useful for clinics](https://www.g2.com/survey_responses/referralmd-review-1604875)"** **Rating:** 5.0/5.0 stars *— Sophia M.* [Read full review](https://www.g2.com/survey_responses/referralmd-review-1604875) --- **"[ReferralMD will identify referral patterns and improve marketing strategies](https://www.g2.com/survey_responses/referralmd-review-7873733)"** **Rating:** 4.5/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/referralmd-review-7873733) --- #### What Are G2 Users Discussing About ReferralMD? - [What is ReferralMD used for?](https://www.g2.com/discussions/what-is-referralmd-used-for) ### 2. [RXNT](https://www.g2.com/products/rxnt/reviews) Integrated, customizable, ONC-certified clinical management and practice management software for healthcare providers and care organizations. Founded in 1999 and headquartered in Maryland, RXNT's suite of practice software tools will drive efficiency and accuracy, and better patient outcomes. Our software is tailored for many practice types and specialties, including ambulatory physicians, healthcare providers, medical billers, and other health organizations throughout the United States. RXNT's software offer a wide range of functionality, such as E-Prescribing, Electronic Health Records, Patient Engagement, Medical Billing, Patient Scheduling, and more. Additionally, RXNT provides an all-in-one Full Suite system, which integrates all products for an seamless user experience. Over 100 million prescriptions have been transmitted and 5 billion claims processed using RXNT's software. Simple, transparent pricing includes a free onboarding and training period, free data transfer, forever free in-house support, free mobile applications, and no "hidden fees." Our mobile applications for iOS and Android phones and tablets allow providers to e-prescribe, manage patient information, charge capture, schedule providers and practice resources, and check in patients from anywhere. Key features of RXNT include its HIPAA-compliant and ONC-ACB-certified status, ensuring that user data is secure and meets regulatory standards. The software is also Surescripts-certified, EPCS-certified, and PDMP-connected, which enhances its functionality in e-prescribing and medication management. RXNT's commitment to transparency is reflected in its straightforward pricing model, which includes free onboarding and training, free data transfer, and ongoing in-house support without hidden fees. The availability of mobile applications for iOS and Android devices further empowers healthcare providers to manage patient information, schedule appointments, and e-prescribe from virtually anywhere. RXNT has received recognition for its contributions to the healthcare technology landscape. It was named the Best Overall E-Prescribing Software in 2024 by Forbes Advisor and was ranked on the Inc. 5000 list of The Most Successful Companies in America for four consecutive years. Additionally, RXNT has been acknowledged as a "true trailblazer" and ranked among the Top 100 Healthtech Companies by the Healthcare Technology Report, further solidifying its reputation in the industry. With hundreds of Gartner Research Report Badges awarded for Top Software, RXNT continues to demonstrate its commitment to innovation and excellence in healthIT. **Average Rating:** 4.2/5.0 **Total Reviews:** 49 **How Do G2 Users Rate RXNT?** - **Workflow Management:** 10.0/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 10.0/10 (Category avg: 8.5/10) - **Patient Communications:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind RXNT?** - **Seller:** [RXNT](https://www.g2.com/sellers/rxnt) - **Company Website:** https://www.rxnt.com - **Year Founded:** 1999 - **HQ Location:** Annapolis, Maryland - **LinkedIn® Page:** https://www.linkedin.com/company/rxnt/ (136 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 62% Small-Business, 32% Mid-Market #### What Are Recent G2 Reviews of RXNT? **"[Complex UI, yet Cost effective tool](https://www.g2.com/survey_responses/rxnt-review-4640226)"** **Rating:** 4.0/5.0 stars *— Verified User in Health, Wellness and Fitness* [Read full review](https://www.g2.com/survey_responses/rxnt-review-4640226) --- **"[Record patient information](https://www.g2.com/survey_responses/rxnt-review-8744210)"** **Rating:** 4.5/5.0 stars *— Satyavathi D.* [Read full review](https://www.g2.com/survey_responses/rxnt-review-8744210) --- #### What Are G2 Users Discussing About RXNT? - [What is RXNT EHR used for?](https://www.g2.com/discussions/what-is-rxnt-ehr-used-for) - [What is meant by practice management?](https://www.g2.com/discussions/what-is-meant-by-practice-management) - [What are the five functional components of an EHR?](https://www.g2.com/discussions/what-are-the-five-functional-components-of-an-ehr) - [What is practice management software examples?](https://www.g2.com/discussions/rxnt-practice-management-what-is-practice-management-software-examples) - [What are the 8 core functions of EHR?](https://www.g2.com/discussions/what-are-the-8-core-functions-of-ehr) ### 3. [SocialClimb](https://www.g2.com/products/socialclimb/reviews) SocialClimb helps healthcare providers grow their business by improving their online reputations and dominating local search results to acquire new patients. In addition to helping providers collect reviews and improve their rankings, our industry-leading platform uses predictive analytics to automatically deliver targeted ads to profitable patients and measure the results of their marketing campaigns to know their patient acquisition cost and ROI. **Average Rating:** 4.3/5.0 **Total Reviews:** 3 **How Do G2 Users Rate SocialClimb?** - **Workflow Management:** 10.0/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 10.0/10 (Category avg: 8.5/10) **Who Is the Company Behind SocialClimb?** - **Seller:** [SocialClimb](https://www.g2.com/sellers/socialclimb) - **Year Founded:** 2016 - **HQ Location:** Lehi, US - **Twitter:** @socialclimb_1 (14,239 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/socialclimb/ (45 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Mid-Market, 33% Small-Business #### What Are SocialClimb's Pros and Cons? **Pros:** - Centralization (1 reviews) - Review Management (1 reviews) **Cons:** - Poor Customer Support (1 reviews) - Slow Loading (1 reviews) ### What Do G2 Reviewers Say About SocialClimb? *AI-generated summary from verified user reviews* **Pros:** - Users value the **centralized management** of reputation on SocialClimb, enabling efficient oversight from a single platform. - Users value the **convenience of managing reputation** from a single platform with SocialClimb. **Cons:** - Users express frustration with **poor customer support** and experience slow loading times, impacting overall satisfaction. - Users often experience **slow loading** times, with some pages and reports failing to load altogether. #### What Are Recent G2 Reviews of SocialClimb? **"[Can’t be beat!](https://www.g2.com/survey_responses/socialclimb-review-3655280)"** **Rating:** 5.0/5.0 stars *— Ron S.* [Read full review](https://www.g2.com/survey_responses/socialclimb-review-3655280) --- **"[Fantastic Option to push more reviews for your business. ](https://www.g2.com/survey_responses/socialclimb-review-3245955)"** **Rating:** 5.0/5.0 stars *— Verified User in Construction* [Read full review](https://www.g2.com/survey_responses/socialclimb-review-3245955) --- #### What Are G2 Users Discussing About SocialClimb? - [What is SocialClimb used for?](https://www.g2.com/discussions/what-is-socialclimb-used-for) ### 4. [Azalea Health](https://www.g2.com/products/azalea-health-azalea-health/reviews) Azalea Health is a cloud-based EHR platform designed for smaller hospitals and healthcare practices that want integrated clinical, billing, and operational workflows without managing on-site infrastructure or dedicated IT resources. Azalea also provides full outsourced revenue cycle management (RCM) and billing services to help organizations streamline financial operations and improve reimbursement outcomes. Azalea is committed to strengthening rural hospitals and clinics, as well as smaller practices, and to supporting providers as they navigate the unique challenges of delivering care in underserved and resource-limited settings. **Average Rating:** 3.9/5.0 **Total Reviews:** 15 **How Do G2 Users Rate Azalea Health?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Azalea Health?** - **Seller:** [Azalea Health](https://www.g2.com/sellers/azalea-health) - **Year Founded:** 2008 - **HQ Location:** Atlanta, GA - **Twitter:** @AzaleaHealth (511 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/azalea-health (323 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 75% Small-Business, 25% Mid-Market #### What Are Recent G2 Reviews of Azalea Health? **"["Extending our time for preparing augmentation"](https://www.g2.com/survey_responses/azalea-health-review-2306299)"** **Rating:** 5.0/5.0 stars *— Billy M.* [Read full review](https://www.g2.com/survey_responses/azalea-health-review-2306299) --- **"[Allowing our leadership to focus on growth](https://www.g2.com/survey_responses/azalea-health-review-861121)"** **Rating:** 4.5/5.0 stars *— Verified User in Mental Health Care* [Read full review](https://www.g2.com/survey_responses/azalea-health-review-861121) --- #### What Are G2 Users Discussing About Azalea Health? - [How do you spell Azalea health?](https://www.g2.com/discussions/how-do-you-spell-azalea-health) - [When was azalea health founded?](https://www.g2.com/discussions/when-was-azalea-health-founded) - [What charting does Banner health use?](https://www.g2.com/discussions/what-charting-does-banner-health-use) - [What is Azalea software?](https://www.g2.com/discussions/what-is-azalea-software) ### 5. [CipherHealth](https://www.g2.com/products/cipherhealth/reviews) CipherHealth's automated call, text, and email programs provide the most effective and scalable ways to reach out to patients and residents, helping your organization achieve its goals **Average Rating:** 5.0/5.0 **Total Reviews:** 2 **How Do G2 Users Rate CipherHealth?** - **Workflow Management:** 10.0/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 10.0/10 (Category avg: 8.5/10) - **Patient Communications:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind CipherHealth?** - **Seller:** [CipherHealth](https://www.g2.com/sellers/cipherhealth) - **Year Founded:** 2009 - **HQ Location:** New York, US - **Twitter:** @cipherhealth (899 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cipherhealth (115 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Enterprise, 50% Small-Business #### What Are Recent G2 Reviews of CipherHealth? **"[Efficient and effective patient management platform](https://www.g2.com/survey_responses/cipherhealth-review-6993410)"** **Rating:** 5.0/5.0 stars *— Danielle J.* [Read full review](https://www.g2.com/survey_responses/cipherhealth-review-6993410) --- **"[Very Easy](https://www.g2.com/survey_responses/cipherhealth-review-1604994)"** **Rating:** 5.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/cipherhealth-review-1604994) --- #### What Are G2 Users Discussing About CipherHealth? - [What is CipherHealth used for?](https://www.g2.com/discussions/what-is-cipherhealth-used-for) ### 6. [Cortico Patient Engagement](https://www.g2.com/products/cortico-patient-engagement/reviews) Cortico is a Canadian patient engagement and clinic automation platform built specifically for medical clinics, with deep integrations into OSCAR, Accuro, Intrahealth Profile, and other leading EMRs. At clinics using Cortico, it's common for 100% of patients to book their appointments online rather than calling the office. The patient portal handles routine inquiries automatically - appointment confirmations, forms, file sharing, and more - so patients get what they need without staff involvement. For physicians, Cortico reduces the friction of after-hours admin. Secure patient messaging, direct file delivery, and an in-EMR quick actions menu mean fewer interruptions and more genuine time off. For clinic managers, detailed dashboards surface exactly where time is going and where it's being recovered. The result: up to 90% of admin tasks automated and 3+ hours saved from a typical medical office assistant's work week. The Cortico platform covers every step of the patient journey: • 24/7 online booking with live EMR schedule sync • Automated email and SMS reminders at no per-message cost • Secure two-way HIPAA/PHIPA-compliant patient messaging • Customizable intake forms and built-in telehealth appointments • An AI add-on for automated follow-ups and incoming fax triaging • Plus walk-in and triage booking, online payments, check-in kiosks, and more Cortico supports a wide range of clinic workflows, is updated weekly based on real user feedback, and can be up and running in as little as a week. New clinics get a 90-day satisfaction guarantee and access to best-in-class customer support throughout. For web-based EMRs, Cortico runs directly inside the EMR rather than in a separate window. Cortico is SOC 2 Type 2 and ISO 27001 certified. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Cortico Patient Engagement?** - **Workflow Management:** 10.0/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 10.0/10 (Category avg: 8.5/10) - **Patient Communications:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Cortico Patient Engagement?** - **Seller:** [Cortico Health Technologies](https://www.g2.com/sellers/cortico-health-technologies) - **Year Founded:** 2019 - **HQ Location:** Burnaby, CA - **Twitter:** @cortico6 (145 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/corticosoftware (29 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Cortico Patient Engagement's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Implementation Ease (1 reviews) - Messaging Management (1 reviews) - Patient Communication (1 reviews) - Reminders (1 reviews) ### What Do G2 Reviewers Say About Cortico Patient Engagement? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Cortico, appreciating its simple integration and seamless patient interactions. - Users appreciate the **implementation ease** of Cortico, enjoying a quick, smooth integration with minimal training required. - Users appreciate the **automated messaging management** of Cortico, simplifying operations and enhancing patient engagement effortlessly. - Users appreciate the **efficient patient communication** provided by Cortico, enhancing workflow and simplifying clinic interactions. - Users appreciate the **automated reminders** from Cortico, significantly reducing admin overload and streamlining clinic workflows. #### What Are Recent G2 Reviews of Cortico Patient Engagement? **"[Amazing product, support team is incredible](https://www.g2.com/survey_responses/cortico-patient-engagement-review-4953822)"** **Rating:** 5.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/cortico-patient-engagement-review-4953822) --- **"[We use Cortico every day - its become essential for my clinic!](https://www.g2.com/survey_responses/cortico-patient-engagement-review-11809663)"** **Rating:** 5.0/5.0 stars *— Sarah B.* [Read full review](https://www.g2.com/survey_responses/cortico-patient-engagement-review-11809663) --- #### What Are G2 Users Discussing About Cortico Patient Engagement? - [What is Cortico Patient Engagement used for?](https://www.g2.com/discussions/what-is-cortico-patient-engagement-used-for) ### 7. [DocsInk Messenger](https://www.g2.com/products/docsink-messenger/reviews) DocsInk Messenger is the HIPAA Compliant Secure Messenger used by thousands of healthcare professionals every day and the only one your team will love. **Average Rating:** 4.3/5.0 **Total Reviews:** 2 **How Do G2 Users Rate DocsInk Messenger?** - **Workflow Management:** 8.3/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 6.7/10 (Category avg: 8.5/10) - **Patient Communications:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind DocsInk Messenger?** - **Seller:** [DocsInk](https://www.g2.com/sellers/docsink) - **Year Founded:** 2012 - **HQ Location:** Wrightsville Beach, US - **Twitter:** @DocsInk (932 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/docsink (34 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 50% Small-Business #### What Are Recent G2 Reviews of DocsInk Messenger? **"[one of the best messaging platform designed specifically for healthcare professionals](https://www.g2.com/survey_responses/docsink-messenger-review-9631820)"** **Rating:** 4.5/5.0 stars *— Shruti M.* [Read full review](https://www.g2.com/survey_responses/docsink-messenger-review-9631820) --- **"[My Review on DocsInk](https://www.g2.com/survey_responses/docsink-messenger-review-4526590)"** **Rating:** 4.0/5.0 stars *— Akshay k.* [Read full review](https://www.g2.com/survey_responses/docsink-messenger-review-4526590) --- #### What Are G2 Users Discussing About DocsInk Messenger? - [What is DocsInk Messenger used for?](https://www.g2.com/discussions/docsink-messenger-what-is-docsink-messenger-used-for) - [What is DocsInk Messenger used for?](https://www.g2.com/discussions/what-is-docsink-messenger-used-for) ### 8. [Doctor Genius](https://www.g2.com/products/doctor-genius/reviews) Doctor Genius Marketing Suite provides conversion first websites, search marketing, automation and reputation management platform for doctors. Doctor Genius Marketing Suite includes websites, branding, search marketing, review management, digital landscape, social media, hyper-local targeting, and sponsored banners. **Average Rating:** 4.0/5.0 **Total Reviews:** 2 **Who Is the Company Behind Doctor Genius?** - **Seller:** [Doctor Genius](https://www.g2.com/sellers/doctor-genius-cfd2ecd0-da56-4859-a211-d6c1187179e1) - **Year Founded:** 2011 - **HQ Location:** Irvine, US - **Twitter:** @DoctorGeniusCA (279 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/doctor-genius (80 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Doctor Genius? **"[New clients that are very happy so far! ](https://www.g2.com/survey_responses/doctor-genius-review-3468963)"** **Rating:** 4.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/doctor-genius-review-3468963) --- **"[Dr. Genius does a great job!](https://www.g2.com/survey_responses/doctor-genius-review-4274705)"** **Rating:** 4.0/5.0 stars *— Verified User in Health, Wellness and Fitness* [Read full review](https://www.g2.com/survey_responses/doctor-genius-review-4274705) --- #### What Are G2 Users Discussing About Doctor Genius? - [What is Doctor Genius used for?](https://www.g2.com/discussions/what-is-doctor-genius-used-for) ### 9. [HealthTalk A.I.](https://www.g2.com/products/healthtalk-a-i/reviews) HealthTalk A.I. is an AI-fueled platform that helps healthcare organizations engage patients throughout the full continuum of care with patient outreach before and after visits, care coordination, telehealth solutions, and reputation management services. Understanding the barriers many patients face in receiving access to quality care, HealthTalk A.I. meets the patients where they are by skipping over application downloads and remembering log-in credentials. HealthTalk A.I. engages patients via text message, web chat, and provides telehealth services through an easy to use web-based platform that patients can access via a link sent to their phone. **Average Rating:** 4.3/5.0 **Total Reviews:** 3 **How Do G2 Users Rate HealthTalk A.I.?** - **Workflow Management:** 7.5/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 7.5/10 (Category avg: 8.5/10) - **Patient Communications:** 7.5/10 (Category avg: 8.8/10) **Who Is the Company Behind HealthTalk A.I.?** - **Seller:** [HealthTalk A.I.](https://www.g2.com/sellers/healthtalk-a-i) - **Year Founded:** 2017 - **HQ Location:** Reston, US - **LinkedIn® Page:** https://www.linkedin.com/company/healthtalk-a-i (14 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business, 33% Enterprise #### What Are Recent G2 Reviews of HealthTalk A.I.? **"[Best app to maximize Medical resources.](https://www.g2.com/survey_responses/healthtalk-a-i-review-7631994)"** **Rating:** 4.5/5.0 stars *— Ronak K.* [Read full review](https://www.g2.com/survey_responses/healthtalk-a-i-review-7631994) --- **"[Health Issue Feedback And Cure](https://www.g2.com/survey_responses/healthtalk-a-i-review-7636007)"** **Rating:** 5.0/5.0 stars *— kishore k.* [Read full review](https://www.g2.com/survey_responses/healthtalk-a-i-review-7636007) --- ### 10. [iClinic](https://www.g2.com/products/iclinic/reviews) iClinic® is a fully certified EHR that is designed to improve your workflow, reduce time spent on data entry while preparing you to meet quality payment program requirements and additional incentives so that you focus on providing care for your patients. **Average Rating:** 4.3/5.0 **Total Reviews:** 8 **How Do G2 Users Rate iClinic?** - **Workflow Management:** 9.2/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 9.2/10 (Category avg: 8.5/10) - **Patient Communications:** 9.2/10 (Category avg: 8.8/10) **Who Is the Company Behind iClinic?** - **Seller:** [MDLand International](https://www.g2.com/sellers/mdland-international) - **Year Founded:** 1999 - **HQ Location:** New York, NY - **LinkedIn® Page:** https://www.linkedin.com/company/mdland/ (75 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 44% Small-Business, 44% Mid-Market #### What Are iClinic's Pros and Cons? **Pros:** - Convenience (1 reviews) - Document Management (1 reviews) - Ease of Use (1 reviews) - Easy Access (1 reviews) - Efficiency (1 reviews) **Cons:** - Poor Customer Support (1 reviews) - Poor Responsiveness (1 reviews) - Time Delays (1 reviews) ### What Do G2 Reviewers Say About iClinic? *AI-generated summary from verified user reviews* **Pros:** - Users find iClinic **highly convenient** for accessing medical records and case histories, saving time and effort. - Users value the **time-saving convenience** of iClinic for accessing EHR and medical records effortlessly. - Users appreciate the **ease of use** of iClinic, saving time and effort in accessing medical records conveniently. - Users value the **easy access** to medical records, greatly saving time and effort in clinic visits. - Users value the **efficiency** of iClinic, saving time and effort in accessing employee medical records. **Cons:** - Users experience **delayed replies from customer support** , which can hinder effective problem resolution and assistance. - Users experience **poor responsiveness** from support, resulting in delays that frustrate their experience with iClinic. - Users experience **time delays** in support responses, impacting their overall satisfaction with iClinic. #### What Are Recent G2 Reviews of iClinic? **"[Awesome Program](https://www.g2.com/survey_responses/iclinic-review-9097703)"** **Rating:** 5.0/5.0 stars *— Heather L.* [Read full review](https://www.g2.com/survey_responses/iclinic-review-9097703) --- **"[G2 to manage research documents and information in the area of gastroenterology and related studies](https://www.g2.com/survey_responses/iclinic-review-9744591)"** **Rating:** 4.0/5.0 stars *— Verified User in Pharmaceuticals* [Read full review](https://www.g2.com/survey_responses/iclinic-review-9744591) --- ### 11. [mConsent](https://www.g2.com/products/mconsent/reviews) The era of digitizing your practice is here! mConsent is the ultimate digital intake solution to make your office paperless. We save you hours of front desk labor, integrate with major PMS, and create a stress free office environment! Some of our features include, Appointment Reminders with 2-way Texting, Zaha Ai, mpyr, Insurance Concierge. Insurance Verification, Online Patient Scheduling, and more. Join over 5,000 Practices in creating a better, more profitable, work environment. **Average Rating:** 4.7/5.0 **Total Reviews:** 5 **How Do G2 Users Rate mConsent?** - **Workflow Management:** 10.0/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 10.0/10 (Category avg: 8.5/10) - **Patient Communications:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind mConsent?** - **Seller:** [SRS Web Solutions (Appocenter)](https://www.g2.com/sellers/srs-web-solutions-appocenter) - **Year Founded:** 2007 - **HQ Location:** Ramsey, US - **LinkedIn® Page:** https://www.linkedin.com/company/6439462 (86 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Enterprise, 40% Small-Business #### What Are Recent G2 Reviews of mConsent? **"[Pure Digitized Solution.](https://www.g2.com/survey_responses/mconsent-review-8565697)"** **Rating:** 5.0/5.0 stars *— Nelly B.* [Read full review](https://www.g2.com/survey_responses/mconsent-review-8565697) --- **"[Easy-to-Use Digital Form Creation That Boosts Adoption](https://www.g2.com/survey_responses/mconsent-review-13043747)"** **Rating:** 4.5/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/mconsent-review-13043747) --- ### 12. [My Patient Messages](https://www.g2.com/products/my-patient-messages/reviews) Offering complete patient relationship management. Completely integrated. Totally automated. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 **Who Is the Company Behind My Patient Messages?** - **Seller:** [My Patient Messages](https://www.g2.com/sellers/my-patient-messages) - **Year Founded:** 1993 - **HQ Location:** Valhalla, New York, United States - **LinkedIn® Page:** https://www.linkedin.com/company/rectanglehealth (308 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Small-Business #### What Are Recent G2 Reviews of My Patient Messages? **"["My patient messages" review by Jason](https://www.g2.com/survey_responses/my-patient-messages-review-4893473)"** **Rating:** 5.0/5.0 stars *— Rabbi Jason M.* [Read full review](https://www.g2.com/survey_responses/my-patient-messages-review-4893473) --- **"[Ideal for Medical Offices](https://www.g2.com/survey_responses/my-patient-messages-review-4814209)"** **Rating:** 5.0/5.0 stars *— Jason M.* [Read full review](https://www.g2.com/survey_responses/my-patient-messages-review-4814209) --- #### What Are G2 Users Discussing About My Patient Messages? - [What is patient messaging?](https://www.g2.com/discussions/what-is-patient-messaging) - [How does OhMD work?](https://www.g2.com/discussions/how-does-ohmd-work) - [What is OhMD app?](https://www.g2.com/discussions/what-is-ohmd-app) ### 13. [Nextech Practice Management](https://www.g2.com/products/nextech-practice-management/reviews) Nextech is redefining what’s possible in specialty healthcare. As an award-winning technology partner for specialty practices and med spas, we deliver intelligent, connected solutions that streamline workflows, strengthen financial performance, and elevate patient experience. With more than 25 years dedicated to specialty practices, Nextech blends deep understanding with thoughtful innovation that reduces friction, simplifies complexity, and makes technology feel more intuitive for the people who use it. Our connected platform helps practices operate with confidence, create meaningful patient experiences, and stay ahead in a rapidly evolving healthcare environment. Our mission is to make specialty care more intelligent, more efficient, and easier for the people who deliver it, so providers can focus on patients, and practices can thrive. **Average Rating:** 4.1/5.0 **Total Reviews:** 11 **How Do G2 Users Rate Nextech Practice Management?** - **Workflow Management:** 10.0/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 5.0/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 10.0/10 (Category avg: 8.5/10) - **Patient Communications:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Nextech Practice Management?** - **Seller:** [Nextech](https://www.g2.com/sellers/nextech-2e0f1614-c674-4fee-898d-9813dbe6f98a) - **Year Founded:** 1997 - **HQ Location:** Tampa, US - **Twitter:** @NextechEMRPM (717 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/216409/ (594 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care - **Company Size:** 82% Small-Business, 18% Mid-Market #### What Are Recent G2 Reviews of Nextech Practice Management? **"[Its a wonderful business app](https://www.g2.com/survey_responses/nextech-practice-management-review-7614089)"** **Rating:** 5.0/5.0 stars *— Madison S.* [Read full review](https://www.g2.com/survey_responses/nextech-practice-management-review-7614089) --- **"[Nextech merges EMR, POS and Inventory Systems](https://www.g2.com/survey_responses/nextech-practice-management-review-9388648)"** **Rating:** 5.0/5.0 stars *— Katie L.* [Read full review](https://www.g2.com/survey_responses/nextech-practice-management-review-9388648) --- ### 14. [NextGen Patient Experience Platform](https://www.g2.com/products/nextgen-patient-experience-platform/reviews) NextGen® Patient Experience Platform offers a complete solution for patient engagement that integrates with your EHR/PM. Designed for patients who expect convenience when connecting with your practice, the platform enables patients to securely interact with the practice and meet with providers through virtual visits. They can also go online to make appointments, request prescription renewals, view lab results, update forms, and pay bills. Integrated patient engagement solutions and their benefits empower consumers with the confidence to better manage their healthcare and take advantage of greater access to care. **Average Rating:** 4.0/5.0 **Total Reviews:** 2 **How Do G2 Users Rate NextGen Patient Experience Platform?** - **Workflow Management:** 8.3/10 (Category avg: 8.8/10) - **Patient Satisfaction Management:** 8.3/10 (Category avg: 8.5/10) - **Patient Communications:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind NextGen Patient Experience Platform?** - **Seller:** [NextGen Healthcare](https://www.g2.com/sellers/nextgen-healthcare) - **Year Founded:** 1974 - **HQ Location:** Remote - **Twitter:** @NextGen (21,203 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/12738/ (3,193 employees on LinkedIn®) - **Ownership:** Private **Who Uses This Product?** - **Company Size:** 50% Small-Business, 50% Mid-Market #### What Are Recent G2 Reviews of NextGen Patient Experience Platform? **"[Measurement of outcome](https://www.g2.com/survey_responses/nextgen-patient-experience-platform-review-8886730)"** **Rating:** 4.5/5.0 stars *— Bhavesh N.* [Read full review](https://www.g2.com/survey_responses/nextgen-patient-experience-platform-review-8886730) --- #### What Are G2 Users Discussing About NextGen Patient Experience Platform? - [What is Medfusion used for?](https://www.g2.com/discussions/what-is-medfusion-used-for) ### 15. [Oasys](https://www.g2.com/products/oasys-health-oasys/reviews) Oasys is the leading EHR and practice management platform for modern mental health providers. Oasys powers both solo and group practices with AI-enabled tooling across scheduling, intake, billing, and clinical documentation. Clinicians on Oasys save an average of 8 hours per week on billing and documentation. **Average Rating:** 4.8/5.0 **Total Reviews:** 3 **Who Is the Company Behind Oasys?** - **Seller:** [Oasys Health](https://www.g2.com/sellers/oasys-health) - **Company Website:** https://oasys.health - **Year Founded:** 2024 - **HQ Location:** New York, US - **LinkedIn® Page:** https://www.linkedin.com/company/oasyshealth (6 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Oasys? **"[Personalized, Responsive Support with Ever-Improving AI Integrations](https://www.g2.com/survey_responses/oasys-review-12882566)"** **Rating:** 5.0/5.0 stars *— Rachel G.* [Read full review](https://www.g2.com/survey_responses/oasys-review-12882566) --- **"[Oasys Saves Time with Amazing AI and a Streamlined Form Creator](https://www.g2.com/survey_responses/oasys-review-12886690)"** **Rating:** 4.5/5.0 stars *— Verified User in Mental Health Care* [Read full review](https://www.g2.com/survey_responses/oasys-review-12886690) --- ### 16. [One Drop](https://www.g2.com/products/one-drop/reviews) One Drop gives your employees the self-care tools and expert advice they need to make better decisions about their health and prevent problems before they happen. Our adaptive support experience is tailored first to a person’s chronic conditions, then adjusted over time based on new health data and interactions with the award-winning One Drop app. **Average Rating:** 4.2/5.0 **Total Reviews:** 3 **Who Is the Company Behind One Drop?** - **Seller:** [One Drop](https://www.g2.com/sellers/one-drop) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of One Drop? **"[Affordable, Accessible Self-care to Every Person](https://www.g2.com/survey_responses/one-drop-review-6655326)"** **Rating:** 4.5/5.0 stars *— Verified User in Health, Wellness and Fitness* [Read full review](https://www.g2.com/survey_responses/one-drop-review-6655326) --- **"[Best and affordable app for Health Management](https://www.g2.com/survey_responses/one-drop-review-6694603)"** **Rating:** 5.0/5.0 stars *— Shubam J.* [Read full review](https://www.g2.com/survey_responses/one-drop-review-6694603) --- #### What Are G2 Users Discussing About One Drop? - [What is One Drop used for?](https://www.g2.com/discussions/what-is-one-drop-used-for) ### 17. [OperaDDS](https://www.g2.com/products/operadds/reviews) OperaDDS helps you fill your schedule with recall reminders, build trust with direct 2-way texting/Email Campaigns, go paperless with HIPAA compliant digital forms that allow easy patient intake and cut down on wasted time with traditional forms. **Average Rating:** 4.5/5.0 **Total Reviews:** 2 **How Do G2 Users Rate OperaDDS?** - **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.7/10) **Who Is the Company Behind OperaDDS?** - **Seller:** [Operability](https://www.g2.com/sellers/operability) - **HQ Location:** N/A - **Twitter:** @Operability (371 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/operability (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Enterprise, 50% Small-Business #### What Are Recent G2 Reviews of OperaDDS? **"[OperaDDS](https://www.g2.com/survey_responses/operadds-review-5170325)"** **Rating:** 4.5/5.0 stars *— Verified User in Alternative Dispute Resolution* [Read full review](https://www.g2.com/survey_responses/operadds-review-5170325) --- **"[Great Companion for a Dental Practice](https://www.g2.com/survey_responses/operadds-review-5208988)"** **Rating:** 4.5/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/operadds-review-5208988) --- #### What Are G2 Users Discussing About OperaDDS? - [What is OperaDDS used for?](https://www.g2.com/discussions/what-is-operadds-used-for) ### 18. [Pomelo Health](https://www.g2.com/products/pomelo-health/reviews) A fresh approach to healthcare - Patient engagement tools designed to simplify provider and patient flows. Online booking, secure messaging, broadcast, appointment reminders, telehealth, mobile check-in, eforms, queue management. All in one place. **Average Rating:** 3.5/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Pomelo Health?** - **Workflow Management:** 8.3/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.7/10) - **Patient Communications:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Pomelo Health?** - **Seller:** [Pomelo Health](https://www.g2.com/sellers/pomelo-health) - **Year Founded:** 2012 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/pomelohealth/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Small-Business, 50% Mid-Market #### What Are Recent G2 Reviews of Pomelo Health? **"[Easy to use appointment reminder software](https://www.g2.com/survey_responses/pomelo-health-review-5084425)"** **Rating:** 4.5/5.0 stars *— Verified User in Health, Wellness and Fitness* [Read full review](https://www.g2.com/survey_responses/pomelo-health-review-5084425) --- #### What Are G2 Users Discussing About Pomelo Health? - [What is Pomelo Health used for?](https://www.g2.com/discussions/what-is-pomelo-health-used-for) ### 19. [Retrofit](https://www.g2.com/products/retrofit/reviews) Retrofit transforms lives and workplaces by improving health, happiness and performance. **Average Rating:** 4.5/5.0 **Total Reviews:** 3 **How Do G2 Users Rate Retrofit?** - **Workflow Management:** 8.3/10 (Category avg: 8.8/10) - **Patient Satisfaction Management:** 8.3/10 (Category avg: 8.5/10) - **Patient Communications:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind Retrofit?** - **Seller:** [Retrofit](https://www.g2.com/sellers/retrofit) - **HQ Location:** N/A - **Twitter:** @retrofitme (2,383 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Mid-Market, 33% Small-Business #### What Are Recent G2 Reviews of Retrofit? **"[Easy to implement higly mobilized](https://www.g2.com/survey_responses/retrofit-review-4852282)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/retrofit-review-4852282) --- **"[Retrofit turns your HTTP API into a Java interface.](https://www.g2.com/survey_responses/retrofit-review-5422103)"** **Rating:** 4.0/5.0 stars *— Vikesh V.* [Read full review](https://www.g2.com/survey_responses/retrofit-review-5422103) --- #### What Are G2 Users Discussing About Retrofit? - [What is Retrofit used for?](https://www.g2.com/discussions/what-is-retrofit-used-for) ### 20. [Semble](https://www.g2.com/products/semble/reviews) Healthcare is complex, your systems shouldn’t be. Semble is the only open system built for private healthcare, uniting your tools, teams and data together in a single platform. Spend less time clicking between systems and more time treating patients. **Average Rating:** 5.0/5.0 **Total Reviews:** 3 **How Do G2 Users Rate Semble?** - **Workflow Management:** 10.0/10 (Category avg: 8.8/10) - **Patient Communications:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Semble?** - **Seller:** [Semble](https://www.g2.com/sellers/semble) - **Year Founded:** 2016 - **HQ Location:** London, GB - **LinkedIn® Page:** http://www.linkedin.com/company/semble-health (119 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Semble? **"[Semble Streamlines Clinical Workflows with an Intuitive All-in-One System](https://www.g2.com/survey_responses/semble-review-12605939)"** **Rating:** 5.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/semble-review-12605939) --- **"[Effortless Booking and Outstanding Support](https://www.g2.com/survey_responses/semble-review-12600160)"** **Rating:** 5.0/5.0 stars *— David R.* [Read full review](https://www.g2.com/survey_responses/semble-review-12600160) --- ### 21. [Sesame Communications](https://www.g2.com/products/sesame-communications/reviews) Sesame Communications helps dental care providers to accelerate new patient acquisition and transform the patient experience. **Average Rating:** 4.5/5.0 **Total Reviews:** 3 **How Do G2 Users Rate Sesame Communications?** - **Workflow Management:** 8.3/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 8.7/10) - **Patient Communications:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Sesame Communications?** - **Seller:** [Sesame Communications](https://www.g2.com/sellers/sesame-communications) - **Year Founded:** 1999 - **HQ Location:** Seattle, US - **Twitter:** @Sesame247 (1,671 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/sesame-communications (62 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Sesame Communications? **"[Helpful and efficient](https://www.g2.com/survey_responses/sesame-communications-review-5463763)"** **Rating:** 5.0/5.0 stars *— Ioana I.* [Read full review](https://www.g2.com/survey_responses/sesame-communications-review-5463763) --- **"[Quick, easy, user friendly](https://www.g2.com/survey_responses/sesame-communications-review-3244498)"** **Rating:** 5.0/5.0 stars *— Verified User in Medical Practice* [Read full review](https://www.g2.com/survey_responses/sesame-communications-review-3244498) --- #### What Are G2 Users Discussing About Sesame Communications? - [What is Sesame Communications used for?](https://www.g2.com/discussions/what-is-sesame-communications-used-for) ### 22. [SoftClinic Patient Portal](https://www.g2.com/products/softclinic-patient-portal/reviews) The Patient Portal is a web-based system which serves as a secure communication link between patient and physician/clinic. **Average Rating:** 4.8/5.0 **Total Reviews:** 2 **How Do G2 Users Rate SoftClinic Patient Portal?** - **Workflow Management:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind SoftClinic Patient Portal?** - **Seller:** [JVS Group](https://www.g2.com/sellers/jvs-group) - **Year Founded:** 2002 - **HQ Location:** Ahmedabad, IN - **Twitter:** @JvsGroup (661 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1610505/ (89 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 150% Mid-Market, 100% Small-Business #### What Are Recent G2 Reviews of SoftClinic Patient Portal? **"[The system for any size of hospitals.](https://www.g2.com/survey_responses/softclinic-patient-portal-review-2945695)"** **Rating:** 5.0/5.0 stars *— Caren J.* [Read full review](https://www.g2.com/survey_responses/softclinic-patient-portal-review-2945695) --- **"[SoftClinic patient portal is the game changer.](https://www.g2.com/survey_responses/softclinic-patient-portal-review-796477)"** **Rating:** 4.5/5.0 stars *— Joel M.* [Read full review](https://www.g2.com/survey_responses/softclinic-patient-portal-review-796477) --- ### 23. [Solv](https://www.g2.com/products/solv/reviews) Solv is the AI company for on-demand care. We build AI agents that take on the work nobody wants to do, so your team can focus on the patient in front of them. Solv is used by thousands of provider sites across 48 states and has powered over 100 million patient visits. What makes Solv different: our agents don't sit outside your operation and hand work back to your front desk. They're powered by the Solv Experience OS, which powers a modern, end-to-end patient experience. We're EHR-agnostic and purpose-built for on-demand care, designed for the walk-in, high-volume, labor-constrained reality of the category. Solv Experience becomes the operating system for the front desk. Online scheduling and waitlist, digital registration and paperwork, insurance card capture (OCR), kiosk / QR / mobile check-in, AI-managed queue, 2-way patient messaging, NPS surveys, Google review generation, post-visit rebooking, and new-patient acquisition across the Solv consumer marketplace, Google Business Profile "Book Online," Apple Maps, and an embeddable website widget. Solv AI Agents reason and take action inside the Solv Experience OS, each purpose-built for a specific workflow to eliminate the admin work that nobody wants to do: Maya — Inbound voice agent. Answers every call 24/7, books visits, takes payments, and resolves the call. 650K+ patient calls handled, ~50% resolution rate without human transfer. ClearPay — Insurance and cost agent. AI OCR, AI payer selection, AI real-time eligibility, AI cost estimation against the clinic's own fee schedules. InboxAI — Patient comms triage. Reads every inbound message, tags it, and routes it to the right team member. **Average Rating:** 4.5/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Solv?** - **Workflow Management:** 8.3/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 8.3/10 (Category avg: 8.5/10) - **Patient Communications:** 6.7/10 (Category avg: 8.8/10) **Who Is the Company Behind Solv?** - **Seller:** [Solv](https://www.g2.com/sellers/solv) - **Year Founded:** 2016 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** https://www.linkedin.com/company/solvhealth (124 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Solv's Pros and Cons? **Cons:** - EMR Integration Issues (1 reviews) - Integration Issues (1 reviews) - Poor Integration (1 reviews) ### What Do G2 Reviewers Say About Solv? *AI-generated summary from verified user reviews* **Cons:** - Users report **EMR integration issues** that hinder seamless connectivity and disrupt their workflow efficiency. - Users often face **integration issues** with Solv, encountering obstacles when connecting to their EMR systems. - Users face **integration challenges** with EMR systems, leading to obstacles that hinder their overall experience with Solv. #### What Are Recent G2 Reviews of Solv? **"[Helpful Tool for Patient Access, But Beware of Hidden Costs](https://www.g2.com/survey_responses/solv-review-11443250)"** **Rating:** 5.0/5.0 stars *— Bree M.* [Read full review](https://www.g2.com/survey_responses/solv-review-11443250) --- **"[Overall Solv has been great for exposing our clinics to new markets, specifically virtual patients.](https://www.g2.com/survey_responses/solv-review-11471029)"** **Rating:** 4.0/5.0 stars *— Monique H.* [Read full review](https://www.g2.com/survey_responses/solv-review-11471029) --- ### 24. [Stride EMR](https://www.g2.com/products/stride-emr/reviews) StrideEMR is a modern, AI-powered electronic medical record (EMR) and practice management platform specifically designed for outpatient therapy clinics. This innovative solution addresses the unique needs of therapy practices by integrating essential functions such as digital patient intake, clinical documentation, online marketing, and comprehensive revenue cycle management (RCM) into a single, cohesive system. Unlike traditional EMR systems that often rely on disparate tools and manual processes, StrideEMR provides a unified experience that enhances operational efficiency and patient care. Our AI model is native to Stride, not just bolted on as an afterthought. This intelligence powers automation across the entire clinic lifecycle—eliminating redundant tasks, increasing efficiency, and helping teams make smarter, faster decisions. By structuring the system in this way, Stride is not only addressing your current needs but also creating a foundation for future advancements. This architecture allows us to seamlessly integrate AI and automation capabilities as they evolve, ensuring that your platform stays at the forefront of innovation. From AI assisted documentation and automated plan-of-care adherence to intelligent wait list and benefits verification, Stride streamlines front office, clinical, and billing operations. On the RCM side, Stride automates claim creation, coding assistance, and payment tracking—reducing denials and improving time to reimbursement. The AI Assistant can understand when a claim needs to be appealed and does the work for you ensuring the more complete payer collections and more revenue to your bottom line. The result? Personalized patient care, fewer manual steps for your team, and a platform that scales with your growth—delivering measurable ROI from day one. **Average Rating:** 4.8/5.0 **Total Reviews:** 8 **How Do G2 Users Rate Stride EMR?** - **Workflow Management:** 10.0/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 8.3/10 (Category avg: 8.5/10) - **Patient Communications:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Stride EMR?** - **Seller:** [Stride EMR](https://www.g2.com/sellers/stride-emr) - **Company Website:** https://strideemr.ai - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Health, Wellness and Fitness - **Company Size:** 63% Small-Business, 38% Mid-Market #### What Are Stride EMR's Pros and Cons? **Pros:** - Ease of Use (8 reviews) - Customer Support (6 reviews) - Affordable (4 reviews) - Efficiency (4 reviews) - Features (4 reviews) **Cons:** - Data Management Issues (3 reviews) - Scheduling Issues (3 reviews) - Technical Issues (3 reviews) - Limited Features (2 reviews) - Appointment Management (1 reviews) ### What Do G2 Reviewers Say About Stride EMR? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Stride EMR, finding it simple and seamless for their practice. - Users value the **rapid and thorough customer support** of Stride EMR, enhancing their overall experience and ease of use. - Users value the **affordability** of Stride EMR, appreciating its low price and great support services. - Users value the **efficiency** of Stride EMR, highlighting fast documentation and seamless billing processes. - Users enjoy the **efficient documentation features** of Stride EMR, saving time and simplifying administrative tasks. **Cons:** - Users report **data management issues** with Stride EMR, particularly regarding appointment details and case evaluations. - Users experience **scheduling issues** with Stride EMR, impacting appointment management and patient follow-up processes. - Users experience **technical issues** with Stride EMR, including software bugs and minor complications in functionality. - Users find **limited features** in Stride EMR, particularly in tracking appointments and managing patient evaluations. - Users face challenges with **appointment management** due to limitations in transferring evaluations and canceling future bookings. #### What Are Recent G2 Reviews of Stride EMR? **"[Stride EMR review](https://www.g2.com/survey_responses/stride-emr-review-11485572)"** **Rating:** 5.0/5.0 stars *— Alicia C.* [Read full review](https://www.g2.com/survey_responses/stride-emr-review-11485572) --- **"[nothing but positive experiences](https://www.g2.com/survey_responses/stride-emr-review-11487993)"** **Rating:** 5.0/5.0 stars *— Ana M.* [Read full review](https://www.g2.com/survey_responses/stride-emr-review-11487993) --- ### 25. [TrueLark](https://www.g2.com/products/truelark/reviews) TrueLark AI for dental is for DSOs and multi-location dental practices. It's an AI-powered patient communications solution that integrates with your PMS. TrueLark AI answers 100% of missed calls and converses with patients via SMS or web chat. Patients can book/cancel/reschedule appointments and get answers to questions right in the text thread with a few clicks. Our clients convert phone calls to bookings convert online leads to new patients, reduce costs and improve the patient experience. Plus, the monthly cost is less than a week's wages for a front desk or call center employee. **Average Rating:** 4.4/5.0 **Total Reviews:** 14 **How Do G2 Users Rate TrueLark?** - **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.7/10) **Who Is the Company Behind TrueLark?** - **Seller:** [Weave](https://www.g2.com/sellers/weave) - **Year Founded:** 2008 - **HQ Location:** Lehi, Utah - **Twitter:** @getweave (2,008 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1271877/ (1,173 employees on LinkedIn®) - **Ownership:** NYSE: WEAV **Who Uses This Product?** - **Company Size:** 86% Small-Business, 7% Enterprise #### What Are TrueLark's Pros and Cons? **Pros:** - Communication (4 reviews) - Response Time (2 reviews) - Text Messaging (2 reviews) - Appointment Management (1 reviews) - Communication Ease (1 reviews) **Cons:** - Scheduling Issues (3 reviews) - Booking Issues (2 reviews) - Feature Issues (1 reviews) - Inaccurate Reporting (1 reviews) - Limited Customization (1 reviews) ### What Do G2 Reviewers Say About TrueLark? *AI-generated summary from verified user reviews* **Pros:** - Users value the **effective communication capabilities** of TrueLark, enhancing efficiency and reducing staffing costs. - Users value the **immediate response time** of TrueLark, ensuring no missed opportunities during busy hours. - Users love the **text messaging feature** for its ease and innovative support in communication. - Users value the **efficient appointment management** of TrueLark, minimizing staffing needs and streamlining front desk tasks. - Users appreciate the **communication ease** of TrueLark, finding it simple to read voice messages and respond via text. **Cons:** - Users often face **scheduling issues** with TrueLark, leading to confusion and frustration regarding appointment availability. - Users experience **booking issues** with TrueLark, including discrepancies and unnecessary extra time added to appointments. - Users experience **linking issues** with TrueLark, leading to duplicate patient records and potential confusion. - Users face challenges with **inaccurate reporting** , especially regarding scheduling and provider details, leading to confusion. - Users feel the **limited customization** as franchisees lack control over numerous settings in TrueLark. #### What Are Recent G2 Reviews of TrueLark? **"[Has made my job easier!](https://www.g2.com/survey_responses/truelark-review-11755396)"** **Rating:** 5.0/5.0 stars *— ALS Alexandria M.* [Read full review](https://www.g2.com/survey_responses/truelark-review-11755396) --- **"[Never miss opportunities](https://www.g2.com/survey_responses/truelark-review-11755094)"** **Rating:** 5.0/5.0 stars *— Owings Mills M.* [Read full review](https://www.g2.com/survey_responses/truelark-review-11755094) --- ## What Is Patient Engagement Software? [Patient Experience Software](https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675) ## What Software Categories Are Similar to Patient Engagement Software? - [Patient Scheduling Software](https://www.g2.com/categories/patient-scheduling) - [Telemedicine Software](https://www.g2.com/categories/telemedicine) - [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging) --- ## How Do You Choose the Right Patient Engagement Software? ### What You Should Know About Patient Engagement Software ### What is Patient Engagement Software? Patient engagement software facilitates communication between health care providers and the patients they serve. These solutions are designed to improve patient satisfaction and patient experience. The software provides users with a patient portal, the ability to distribute patient surveys, and handle patient intake. Solutions in the patient engagement category offer a wide array of features, which include but are not limited to: reputation management, marketing and referral capabilities, appointment reminders, patient messaging, surveys, patient education tools, and self-care management.  Hospitals or medical practices looking to boost their patient satisfaction, cut down on unnecessary readmissions, and streamline communication with patients should be using patient engagement tools. Patient engagement solutions provide communication channels compliant with Health Insurance Portability and Accountability Act (HIPAA) to providers and patients to boost engagement between the two parties. Patient engagement software often integrates directly with health care providers’ electronic health record (EHR). ### What are the Common Features of Patient Engagement Software? The following are some core features within patient engagement software that can help users build better patient relationships and improve patient satisfaction: [**Patient portal**](https://www.g2.com/categories/patient-engagement/f/patient-portal-patient-communication) **:** Patient portals allow patients to log in to see and update their health information. Implementing a patient portal can give patients a more active role in their health care. They can access their records, see past visit history, look at lab results, and more.  [**Patient surveys**](https://www.g2.com/categories/patient-engagement/f/surveys-feedback) **:** Providers send out patient surveys to gather feedback. Direct patient feedback can give health care providers actionable steps to improve. Most solutions offer the ability to customize patient surveys, allowing providers to gather feedback relevant to their practice or hospital. Surveys can be sent automatically after a visit to ensure that every targeted patient is asked for their feedback. [**Digital patient intake**](https://www.g2.com/categories/patient-engagement/f/digital-intake-forms) **:** Patient engagement solutions give providers the ability to handle patient intake digitally before they even step foot in the office. Patients can provide necessary information, such as health insurance information and health history. Health care providers can customize intake forms to collect all necessary information.  **Secure messaging:** These tools give health care providers the ability to message their patients directly while maintaining HIPAA compliance.  Other Features of Patient Engagement Software: [Appointment Reminder Capabilities](https://www.g2.com/categories/patient-engagement/f/appointment-reminder), [Engagement Measuring Capabilities](https://www.g2.com/categories/patient-engagement/f/engagement-measuring), [Integration with Wearables Capabilities](https://www.g2.com/categories/patient-engagement/f/integration-with-wearables), [IPC Systems Integration Capabilities](https://www.g2.com/categories/patient-engagement/f/ipc-systems-integration), [Online Presence Management Capabilities](https://www.g2.com/categories/patient-engagement/f/online-presence-management), [Outreach / Marketing Capabilities](https://www.g2.com/categories/patient-engagement/f/outreach-marketing), [Patient Education Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-education), [Patient Feedback Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-feedback-management), [Patient Satisfaction Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-satisfaction-management), [Reputation Management Capabilities](https://www.g2.com/categories/patient-engagement/f/reputation-management), [Self Care Management Capabilities](https://www.g2.com/categories/patient-engagement/f/self-care-management) ### What are the Benefits of Patient Engagement Software? **Improved patient satisfaction:** Patient satisfaction is an increasingly important metric for health care providers. Patient engagement tools help solve pain points for patients and increase the ease and efficiency with which they can interact with their health care providers. These solutions phone tag and consolidate patient interactions within a single system. Features like digital patient intake and in-app follow-up improve the patient experience making them potentially stick with the provider that gave them that experience. Health care organizations can boost patient retention by improving their patients’ satisfaction.  **Better quality of care:** Patients can leverage patient engagement software to take a more active role in their own health, and providers can have more consistent check-ins with their patients. The increased ease of communication is particularly important in the case of patients requiring chronic care. Health care organizations can automate check-ins with these patients, sending automated appointment reminders and educational material designed to give these patients more tools to help manage their conditions.  **Streamlined communication:** Patient engagement solutions give health care providers HIPAA compliant ways to talk directly to their patients. This communication, depending on the system, can be via email or text, and some solutions have built-in telehealth capabilities so medical professionals can conduct fully virtual visits. Certain solutions may provide the ability to automate communications, and features like automated appointment reminders may reduce no-shows. ### Who Uses Patient Engagement Software? **Administrators:** Health care administrators use patient engagement software to schedule appointments, handle patient intake, and collect patient feedback. Some solutions may provide medical billing features or integrate with medical billing software, which administrators leverage to handle patient invoices and payments. **Medical professionals:** Doctors, nurses, NPs, PAs, and other medical professionals use patient engagement solutions to directly message their patients. They may also use the solution to upload and share lab results or send educational material relevant to their patients. Medical professionals can use these solutions to engage with patients holistically, leveraging increased access to provide a deeper level of informed care. **Patients:** Patients use these solutions to interact with their care providers, send required documentation, book appointments, and review historical health data. The goal of patient engagement software is to get patients more involved in their health care, so the solutions are designed with patient interaction in mind.  #### Software Related to Patient Engagement Software Related solutions that can be used together with patient engagement software include: [Telemedicine software](https://www.g2.com/categories/telemedicine) **:** Patient engagement solutions often integrate with, or include the features of, telemedicine software. The combination of these two types of software can provide a near-comprehensive solution for health care providers looking to improve patient engagement. [Patient intake software](https://www.g2.com/categories/patient-intake) **:** Patient intake functionality is a common feature of patient engagement solutions, which allows patients to fill out intake forms and provide necessary previsit information digitally. [EHR software](https://www.g2.com/categories/ehr) **:** The EHR is the backbone of any health care providers’ tech stack. It’s because of its importance and the fact that patient engagement solutions need to access and deliver health records, the latter will offer integrations with the former.  [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging) **:** Secure messaging, or HIPAA compliant messaging in the case of health care, is a core feature of patient engagement solutions. Communication between patient and provider must be secure, and patient engagement tools provide a secure two-way, real-time communication method.  ### Challenges with Patient Engagement Software Software solutions can come with their own set of challenges.  **Adoption:** Product adoption is key to ensuring successful implementation. If no one uses the system, there’s no point in having it. Health care providers must be diligent about educating their employees on the patient engagement solution to drive meaningful use. In addition, organizations that purchase patient engagement solutions should build the solutions’ use into their workflows to drive adoption. As patient engagement solutions are designed to boost patient interaction, it is important to educate patients on the new system. There may be robust functionality that patients either do not know or use because of a lack of knowledge. Both problems can be addressed by educating patients on the full breadth of features a patient engagement solution offers. A large part of adoption may be whether or not the solution has a mobile app.  **Integrations:** Proper integrations with providers’ existing health systems are necessary for patient engagement solutions to work as intended. EHR integration is the most common, but it may be valuable to ensure that the patient engagement system integrates with other parts of the tech stack. If the organization is running on a medical practice management system, the patient engagement software should integrate with it. **Compliance:** Patient engagement software must be compliant with relevant health care regulations to be safe and effective. HIPAA compliance, which demands the protection of personal health information (PHI), is first and foremost among regulatory compliance in patient engagement systems.  ### Which Companies Should Buy Patient Engagement Software? All health care providers interacting with patients should invest in a patient engagement solution.  **Hospitals:** Hospitals deal with high volumes of patients. Patient engagement systems streamline intake and communication with those patients, automating interactions wherever possible consequently reducing the staff’s burden. Automation of standard interactions, like appointment reminders, can help hospitals deal with high patient volume.  **Independent practices:** For independent practices, patient engagement is vital. Patient engagement solutions can help these providers build solid relationships with their patients. **Multi location practices:** Building relationships and standardizing a streamlined approach to patient communication across multiple locations is much easier with patient engagement software. Multi location practices can leverage the software to drive consistent patient engagement.  ### How to Buy Patient Engagement Software #### Requirements Gathering (RFI/RFP) for Patient Engagement Software During the requirement gathering process, the selection team should put together the core functionality they’re looking for. The team should have an estimate of how many users they’ll have, as well as the tech literacy of those users. Patient engagement solutions offer a wide range of features, so narrowing down what is necessary and what may be a bonus is key. The health care provider may want an omnichannel solution with a mobile app to boost adoption in heavy mobile device users. Integration with existing systems should be considered at this point. #### Compare Patient Engagement Software Products **Create a long list** Prospective buyers should put together a list of vendors that meet their core requirements to form their long list. They should start with a comprehensive list of features they’re looking for, from must-haves to wish list functionality.  **Create a short list** At this point, prospective buyers should send out RFIs and use the responses to narrow their long list down to a short list of viable solutions. The selection team should conduct in-depth research at this point and start to form informed opinions on the available options. **Conduct demos** At this point, the prospective buyer will demo products from the short list. During the demo stage, the buyer should ask questions about specific scenarios common to their practice or hospital. Certain solutions may be geared towards a specific type of practice, and have features for that practice type. Initial pricing conversions should take place if they haven’t already, or if the vendor’s pricing isn’t clearly outlined.  #### Selection of Patient Engagement Software **Choose a selection team** Administrators, medical professionals, and systems administrators should all be involved in the selection process. Administrators and medical professionals, the users of the software, should have a say in choosing the solution that they’ll spend the most time using. Systems administrators, or tech support professionals involved in the implementation and integration of the software into the existing tech stack, should also be involved. **Negotiation** The selection team will have to negotiate with the vendor, weighing the price against the potential benefit of purchasing and implementing the solution.