The most helpful thing about ModMed is having everything we need in one platform. It helps us keep patient demographics up to date by confirming details at every check-in, which is a definite plus since we always want the most accurate information on file. Klara also speeds up the check-in process by using our forms, and patients seem to like being able to complete the paperwork before they come into the office. On top of that, we save paper.

Compared to other EMR's, ModMed lets you verify insurance eligibility for the clinic day with a single click, which is a real time-saver for anyone responsible for checking eligibility. The schedule is straightforward as well; when you hover over the patient tab, it displays the information needed for clinic days, and the overall layout is simply amazing. Another bonus is being able to check a patient in without having to walk to the back office to let the medical assistant know they’ve arrived.

All I can say is that I wish my practice had implemented these great features from the beginning of being with the company. Review collected by and hosted on G2.com.

So far, I can’t say there’s any real downside to ModMed. We’ve run into a few glitches here and there, but the staff responds quickly and gets the issues resolved. Review collected by and hosted on G2.com.

I like that you do updates to try to improve, but recently these updates have created harder navigations in the system. Then, these updates have interfered with clinic time twice in the last few weeks, causing us to scramble to go to paper to document visits, calling patients later to get payments. It is very inconvenient especially when it happens between 8 and 10 am, one of our busiest times of the day. Review collected by and hosted on G2.com.

DO updates on the weekends when not as many users and you can get the kinks fixed before regular business hours. Review collected by and hosted on G2.com.

I truly do not like anything about Mod Med now that I am using it. It is very expensive and every add on means more money. The integrations promised have never come to fruition. The performance is fine but the hmo authorization functionality has been down for over one month which is unacceptable. Review collected by and hosted on G2.com.

Our experience with ModMed has been deeply frustrating. The system is difficult to use, excessively expensive, and structured in a way that seems to generate an additional charge for nearly every feature or service a practice needs.

Customer support is one of the biggest problems. When you need help, you are generally told that a ticket will be created, but there is little urgency, accountability, or clarity about when the issue will actually be resolved. Even basic requests can take an unreasonable amount of time, making it extremely difficult to address operational problems quickly.

Implementation of new services is equally frustrating. ModMed will sell you an additional product or service without clearly disclosing that implementation may take months. Only after agreeing to move forward do you discover that there is a long delay before the service can actually be activated. This lack of transparency makes it very difficult for a medical practice to plan appropriately.

The platform is also highly restrictive. ModMed does not integrate easily with many outside tools, which can leave practices feeling forced to purchase and use ModMed’s own AI and add-on products rather than choosing the solutions that best fit their needs.

I also have serious concerns about the default coding behavior. In our experience, the system’s suggested coding can be overly aggressive. Physicians and staff must understand coding independently and carefully review everything rather than relying on the software’s defaults. Otherwise, a practice could unintentionally submit claims that attract payer scrutiny and create significant compliance and reimbursement problems.

The training has not been adequate either. The trainers we encountered were not effective at explaining the system clearly or helping our team develop practical workflows. Considering the complexity and cost of the platform, the quality of training and ongoing support should be substantially better.

Overall, ModMed has been cumbersome, slow, restrictive, and far more expensive than expected. It often feels as though the practice must adapt to ModMed rather than ModMed supporting the needs of the practice. Based on our experience, I would strongly encourage other practices to evaluate the contract, implementation timelines, integration limitations, support process, coding defaults, and total cost of every add-on very carefully before committing.

Pros:

The platform offers a broad range of products in one ecosystem.

Cons:

Poor customer support, long and inadequately disclosed implementation timelines, high costs, frequent add-on charges, limited third-party compatibility, ineffective training, and coding defaults that require careful independent review. Review collected by and hosted on G2.com.

Easy to use. The exam rooms are easy to navigate and document efficiently. Very rarely does the system go down; dependability of of utmost importance when working with an EHR and ModMed delivers on this. Review collected by and hosted on G2.com.

Over the last few years it has become increasingly difficult to speak to anyone. We are encouraged to use their online submissions and wait for a response from a team member. This is fine most of the time, but when we having a pressing issue or emergency issue, it is very frustrating. I miss the days of having someone quickly on the other end of the phone and being able to verbalize the issues. Review collected by and hosted on G2.com.

I appreciate ModMed for iPad users being particularly user friendly. I appreciate the clean-cut look on the iPad, especially in the occupied rooms section where filtered providers and preferred rooms are set. I appreciate being able to edit and rearrange icons for testing on the desktop. Review collected by and hosted on G2.com.

I think the biggest frustration has been that ModMed often disconnects or has service issues with the ophthalmic equipment in our offices. We have Zeiss products which are widely/commonly used in ophthalmology. We have been working on an issue where the patient's gender cannot be input into the Zeiss equipment so that we can populate the automatic list of patients for the day. Review collected by and hosted on G2.com.

It is very user friendly for dermatology. I like how the format of the screen is laid out. Review collected by and hosted on G2.com.

There are a few short cuts on it that would make my charting faster, but apparently my company will not pay for the upgrades, thus I have to click a few extra buttons to get to the screen I want. I also don't love the anatomy labels...when I click a location on the body, esp the face, it often labels the anatomy not exactly how I would label it, thus I tend to often use the anatomy location over ride button to re'label the location on the body. Review collected by and hosted on G2.com.

The ease of use and the ability to create very unique and detailed notes which are not cookie cutter but actually communicate important details about specific visits. So in short flexible and customizable Review collected by and hosted on G2.com.

I would love an email capability to directly send referrals and letters rather than only faxes. Also the fax capability is awesome it if I am sending multiple letters to different doctors by fax, it can be cumbersome. Review collected by and hosted on G2.com.

I love that ModMed serves as our EHR system and payment system, consolidating everything into one place, which eliminates the need for separate systems for check-in, patient records, and payments. I also really appreciate ModMed Communities where I can learn a lot about what Modernizing Medicine offers. It's great that I can use it to learn new tools or ask their AI any question about ModMed and always get a great answer. It's definitely more improved and state-of-the-art compared to our previous system, Athena, and the initial setup was very simple and easy to learn. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

What I like best about ModMed is that it helps me work more efficiently throughout the day. Having scheduling, charts and patient information all in one system. Review collected by and hosted on G2.com.

Scanning into the system can be inconsistent at times, and it often takes longer than expected. Review collected by and hosted on G2.com.

I find ModMed user-friendly and easy to learn. There are multiple ways to navigate through the system to get to where you need to go, which I really appreciate. Review collected by and hosted on G2.com.

I find that ModMed doesn't update in real time. You have to hit the refresh button to see any changes or updates on the schedule. This is especially challenging when we're rescheduling an entire clinic day, and multiple people are using the system. It doesn't reflect the changes that each person makes in real time without refreshing the page continuously. Review collected by and hosted on G2.com.