The ability to text patients everything from appointment reminders to automated survey follow ups, and links to all patient forms in a single conversation all housed in Weave is amazing. Review collected by and hosted on G2.com.

Right now, only our front office team has access to the texting functions because all messages live in a single thread. I wish that we could also assign clinicians user profiles where they could initiate individual conversations with families without being able to see all the billing and payment information attached to that client. Review collected by and hosted on G2.com.

Currently Call Intelligence is my new hyperfixation!!! I love that it keeps my remote employee and I on the same page and we can see what happened with the last call. Less room for error and people forgetting to make notes about the calls. It's wonderful! Also, the fact that we can text from our office number helps with AR more than one would expect. Having your own phone number texting your patients asking for personal information builds trust. Review collected by and hosted on G2.com.

I don't know that I have a dislike. There are features I don't use fully and things I wish they would add to the platform. But I don't have anything I necessarily dislike. Would love secure email to be added! :) Review collected by and hosted on G2.com.

I like how easy it is to learn and use. One of my favorite features is being able to have "preset" messages for FAQ on incoming text messages. It helps me save time. I frequently use faxing, calling, texting features. Texting is probably the most important feature as it helps me save time on quick questions that need to be answered. Review collected by and hosted on G2.com.

It think if there's something I would like to see improved is in the phone calls quality.. Sometimes the transferred calls can't hear me and I need to park the call and pick up the line for the caller to be able to hear me. Review collected by and hosted on G2.com.

Weave makes patient communication so much easier by being able to message directly from our office phone number. Keeping all scheduling, follow ups, insurance cards, and phone numbers in one place makes for an easy flow within our office and how we communicate with each other and patients. The texting feature, for me specifically since I work at the front desk, has been great for getting fast responses and keeping things professional while being personable. Review collected by and hosted on G2.com.

My issue with Weave is that some parts of the platform can feel a little clunky when you’re managing a high volume of patient communication. I wish it could filter the "Yes" or "Confirmed" messages, as sometimes those can make us lose other messages. The AI also does not always recognize that someone in the practice is messaging the patient, causing confusion for the patient since they're getting automated and personal messages. Review collected by and hosted on G2.com.

I use Weave regularly as part of our accounting and daily closeout process for an optometry practice. What I like most is that it makes it easy to review patient payment transactions and compare them against our practice management system. The transaction details are organized and accessible, which is especially helpful when investigating discrepancies or reconciling daily collections. Review collected by and hosted on G2.com.

There are times when reconciling transactions still requires some manual investigation, particularly when information between Weave and our practice management system does not match exactly. Having more detailed reconciliation tools or reporting options would make the accounting side even more efficient. Review collected by and hosted on G2.com.

The ease of texting a patient when the office is busy and we're unable to be tethered to a phone call is the number 1 perk for us. Review collected by and hosted on G2.com.

When there is an outage, we are not notified. This causes stress because we don't know if we're doing something incorrect, if it's our other software's causing issues or if it's our internet provider. Last time I only received an email about the outage because I was waiting in a chat queue for an hour and left a negative review about the length of time I waited. Review collected by and hosted on G2.com.

Love the weave gives us the ability to text patients or patients can text us when they are not able to get on the phone. Every time I have to call customer support they always resolve the issues that we are having. It is super easy to use especially on a daily use basis. There are multiple different features that we have put to use and has definitely made things smoother in office. Review collected by and hosted on G2.com.

When Weave does go down or they are having issues we are not notified and I only find out when I call in to find out whats going on. Review collected by and hosted on G2.com.

The layout is easy to navigate and very user-friendly. Patient communication feels streamlined, with fast and reliable messaging. I also like that it shows when there’s been a phone call within the texting thread, which is especially helpful when I’m working from two separate workstations. AI help is fantastic. The constant updates are great. Review collected by and hosted on G2.com.

The only slight downside is the marketing email composition. While the AI helps tremendously it is a little clunkier than some other programs I've used. Not a huge deal when everything else is so streamlined and easy to use. Review collected by and hosted on G2.com.

I love that Weave allows me to handle everything directly from my desktop. I don't have to carry an extra phone, and it’s great that I can use it on my computer where I do all my work. I find the desktop platform very effective, and I really like the app for my mobile device. It’s also really easy to use the texting and fax features, especially from my computer desktop, as I can text faster with a keyboard and it's clear to see everything. The ability to send bulk messages is something I really appreciate when necessary. Review collected by and hosted on G2.com.

I find the HIPAA compliance a bit challenging, especially when onboarding new team members at our mental health practice. It can be confusing because sometimes people can see texts or voice mails meant for others, which isn't ideal. Clarifying who's receiving messages or voicemails would be helpful to avoid accidental exposure to private information. Additionally, keeping our client lists updated with Weave has been tricky since they don't automatically sync with our EHR. It's easy to forget who is actually in Weave when we onboard new clients. Setting up Weave initially was quite frustrating and difficult; we nearly gave up before managing to get everything running. Review collected by and hosted on G2.com.

We’ve been using Weave at our clinic and it has truly transformed the way we communicate with patients. The platform is intuitive, reliable, and packed with features that have made day-to-day operations much smoother — from text messaging and phone calls to reminders and reviews, everything is streamlined in one place.

What we appreciate most is how Weave enhances patient engagement while saving our team valuable time. It’s been such a positive experience that we’ve already referred Weave to three other practices, and they’ve all had great feedback as well.

Highly recommend to any practice looking to improve efficiency, communication, and the overall patient experience! Review collected by and hosted on G2.com.

It is not integrated with Athena yet, which would be a great added benefit since we could fill up our schedule a lot easier. Also it would be nice if we could add another line to it too, since we plan to switch to a hybrid concierge practice so it would be nice to have a separate line or inbox specifically for those patients.

Also, it would be nice if the after hours calls were set up differently, if there was an urgent call from a patient it would be nice if weave could keep calling us until we pick up the phone from the patient, write now a text is just sent but the provider could easily miss the text or sleep through it. Review collected by and hosted on G2.com.