--- title: Spruce Health Reviews meta_title: 'Spruce Health Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 344 reviews by the users' company size, role or industry to find out how Spruce Health works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 344 scale: '5' date_modified: '2026-07-23' parent_category: name: Health Care url: https://www.g2.com/categories/health-care --- # Spruce Health Reviews **Vendor:** Spruce **Category:** [Telemedicine Software](https://www.g2.com/categories/telemedicine) **Average Rating:** 4.7/5.0 **Total Reviews:** 344 ## About Spruce Health Spruce Health is an all-in-one HIPAA-compliant platform built for healthcare that puts calls, voicemails, texts, secure messages, fax, video, and telemedicine all in one place. Spruce can power your entire practice's phone system with VoIP phones and phone trees. For advanced practices, Spruce provides an after-hours phone solution, bulk messaging, workflow automation, payments, schedule and saved messages, and EHR integrations. ## Spruce Health Pros & Cons **What users like:** - Users appreciate the **ease of use** of Spruce Health, enhancing communication for both providers and clients. (16 reviews) - Users value the **efficiency** of Spruce Health for seamless client communication and secure information handling. (13 reviews) - Users appreciate the **ease of communication** with clients through Spruce Health, enjoying its user-friendly and secure features. (11 reviews) - Users value the **responsive and helpful customer support** of Spruce Health, ensuring quick resolutions and seamless communication. (11 reviews) - Users commend the **efficient patient communication** features of Spruce Health, enhancing connectivity and security in their practice. (11 reviews) - Users appreciate the **convenient and efficient features** of Spruce Health for seamless client communication and workflow management. (9 reviews) - Users highlight the **exceptional customer support** of Spruce Health, appreciating quick responses and seamless assistance for their needs. (9 reviews) - Users value the **reliable text messaging** feature of Spruce Health, enhancing client communication and convenience greatly. (9 reviews) - Setup Ease (8 reviews) - Affordable (7 reviews) **What users dislike:** - Users find the **limited features** of Spruce Health restrictive, especially regarding client account requirements for HIPAA compliance. (8 reviews) - Users find it frustrating that some features, like auto replies, require a higher tier, limiting overall **functionality**. (7 reviews) - Users find Spruce Health to be **expensive** , especially regarding user fees and additional customization options. (5 reviews) - Users face **messaging issues** due to clients needing accounts for HIPAA compliance, complicating communication and archiving. (5 reviews) - Users express a desire for improved **integration capabilities** , particularly with custom forms and seamless workflow enhancements. (5 reviews) - Users find the **call issues** inconvenient, especially with the confusing dialing and quick response requirements. (4 reviews) - Users feel frustrated by **limited access** to features, as many require higher-tier subscriptions for basic functionalities. (4 reviews) - Limited Communication Features (4 reviews) - Poor Customer Support (4 reviews) - Texting Issues (4 reviews) ## Spruce Health Reviews ### 1. Everything I need **Rating:** 5.0/5.0 stars **Reviewed by:** Mackenzie H. | Psychotherapist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2022 **What do you like best about Spruce Health?** HIPAA compliance and having a second phone line **What do you dislike about Spruce Health?** It's Difficult to answer call in time before it goes to voicemail **Recommendations to others considering Spruce Health:** It has everything you need. **What problems is Spruce Health solving and how is that benefiting you?** second phone line, easy fax. ### 2. I like Spruce overall and most features work really well, but they don't have a customer service #. **Rating:** 3.5/5.0 stars **Reviewed by:** Chara W. | Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** Video calls, fax, secure texting and payment. **What do you dislike about Spruce Health?** It is such a pain to contact customer service! Why can't you just have an 800 number? **What problems is Spruce Health solving and how is that benefiting you?** Fax capabilities, secure texting and video calls. ### 3. Great way to communicate with clients! **Rating:** 5.0/5.0 stars **Reviewed by:** Jill Z. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** I love that I have a place where I can receive calls and texts and not have to use my personal number. I also appreciate that I can send and receive faxes with Spruce. **What do you dislike about Spruce Health?** Nothing really. I have been very satisfied with Spruce and have been using it for over 2 years. **What problems is Spruce Health solving and how is that benefiting you?** The faxing services have really helped me because I didn't have any good options for that. ### 4. Highly Recommend Spruce! **Rating:** 5.0/5.0 stars **Reviewed by:** Danica W. | CEO | Professional Counselor/Coach & Management Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** The responsiveness of their staff and the product itself. **What do you dislike about Spruce Health?** Nothing; they have been great! I have never had an issues with Spruce. **Recommendations to others considering Spruce Health:** Great product; excellent service! **What problems is Spruce Health solving and how is that benefiting you?** HIPAA-compliant communicaton w/ patients. ### 5. HIPAA compliant and affordable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** The compartmentalization within the app is very helpful to keep my personal and private contacts separate as well as ensure that when I'm not working I'm not checking texts. **What do you dislike about Spruce Health?** The inability to combine a singular contact via both the secure portal for video calls and sending SMS messages is quite annoying. **What problems is Spruce Health solving and how is that benefiting you?** I have a business phone that meets HIPAA standards and my need for a telehealth platform. ### 6. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** Text, calls, and fax in one app. Great customer support. **What do you dislike about Spruce Health?** Nothing. The devs are always adding new features and keeping the app updated. **Recommendations to others considering Spruce Health:** Just do it, there is no app that offers what it does as reliably or affordably. **What problems is Spruce Health solving and how is that benefiting you?** Spruce makes it easy to communicate with my patients and keep everything organized in one place. The tag feature also helps me to keep track of referral calls. ### 7. Fantastic experience and seamless efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Katie K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** I love having the ability to use my personal phone without using my personal number. I can fax with ease. Conversing with clients has never been easier. **What do you dislike about Spruce Health?** The only small issue I have had is that I can't copy and paste a phone number in to dial. **What problems is Spruce Health solving and how is that benefiting you?** Communicating is efficient and organized. I love being able to star conversations as need to dos making me more productive. ### 8. Great service! **Rating:** 5.0/5.0 stars **Reviewed by:** Anna H. | Mental Health Counselor and Addictions Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** Love how easy it is to use! Great customer support also. **What do you dislike about Spruce Health?** I haven't found anything to dislike yet. **What problems is Spruce Health solving and how is that benefiting you?** None. Benefits in having a secure way to communicate with clients. ### 9. Private Practice Psychological Services With Spruce **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** What is most helpful about Spruce is having phone, secure messaging, and fax all in one place. **What do you dislike about Spruce Health?** What I dislike is that I was not able to use the area code of my home city for some reason, so some clients have been confused about my physical location. **What problems is Spruce Health solving and how is that benefiting you?** Client communication that is quick! Benefits are that I have an easy history log of communication with clients. ### 10. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Stacia T. | Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** Easy to use and still protected, can use easily from my phone **What do you dislike about Spruce Health?** Nothing, sometimes logging in is cumbersome **What problems is Spruce Health solving and how is that benefiting you?** Confidential platform for me to use as a therapist ### 11. Very easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Spruce Health?** Spruce has been very helpful and extremely user-friendly! Customer service has always been quick at responding when I am having any issues with anything. **What do you dislike about Spruce Health?** Haven't found anything I dislike and haven't experienced with what doesn't works properly. **What problems is Spruce Health solving and how is that benefiting you?** It's helpful to be able to text and call clients freely knowing their information will remain confidential. I have been more productive when reaching out to clients. ### 12. Spruce review **Rating:** 3.0/5.0 stars **Reviewed by:** Daniel V. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** The reception is fairly good, which is the most important reason why I use it. **What do you dislike about Spruce Health?** I was getting telephone calls (wrong numbers or spammers) through my Sprint number to my cell number and didn't know why at first. I wish Spruce would have told me this was possible and what to do when it happened. **What problems is Spruce Health solving and how is that benefiting you?** Overall, I have had a good experience with Spruce. ### 13. Great Communication Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Shane G. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** Telemedicine aspect as well as the ability to send and receive documents in the application that can be quickly uploaded to the EMR. Patients love the ease of use and ability to directly communicate with their team! **What do you dislike about Spruce Health?** No current complaints, as the current update was very significant and changed things like organizing inboxes **What problems is Spruce Health solving and how is that benefiting you?** The ability to collaborate with both patients and with the team ### 14. I have been using spruce for 2 years for my business and couldn’t be happier. Would highly recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Raymond D. | Physician, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** Easy to access remotely and staff can use in office as well **What do you dislike about Spruce Health?** Fax could be more organized as well phone calls **Recommendations to others considering Spruce Health:** Best voip **What problems is Spruce Health solving and how is that benefiting you?** Remote access ### 15. Love this service! **Rating:** 5.0/5.0 stars **Reviewed by:** Alissia H. | Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** I love the app and telehealth options they have available. **What do you dislike about Spruce Health?** Nothing. I think it's a great service. Would recommend to others. **What problems is Spruce Health solving and how is that benefiting you?** I am streamlining communication. ### 16. So grateful I found Spruce!! **Rating:** 5.0/5.0 stars **Reviewed by:** Alisha F. | Chiropractor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** Ease of use! I love the responses you can save to make sending messages easier. I use the texting program the most and it's been so helpful in my practice. **What do you dislike about Spruce Health?** Nothing! I switched from another program and have been so happy with the change! **What problems is Spruce Health solving and how is that benefiting you?** Using a phone tree and automated responses has saved me so much admin time as a sole practitioner. ### 17. clinician using spruce **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa T. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** seemless faxing, ability to sms or secure message. Having phone and fax # without changing phones **What do you dislike about Spruce Health?** the ways calls come in to clients, showing spruce and not true counseling, which they tend to not pick up the call and causing some telephone tag **Recommendations to others considering Spruce Health:** It is worth the $, cheap for the tools available **What problems is Spruce Health solving and how is that benefiting you?** less need for two phones, safer messaging for clients ### 18. Spruce review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** It is confidential and is an app as well as computer available. **What do you dislike about Spruce Health?** Sometimes the voicemail doesn't play on the app and then I have to go to the computer and it plays just fine. It's confusing to find out what your fax number was in the beginning **What problems is Spruce Health solving and how is that benefiting you?** It is great for keeping business and personal life separate in a confidential way! ### 19. Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** No landlines. Transparency of calls; can see all communications within my practice. **What do you dislike about Spruce Health?** Sometimes clunky to use and not always intuitive. **Recommendations to others considering Spruce Health:** It is very good to have all my practice telecommunications through my mobile device. Keeps my mobile number private but I can connect with patients easily. Also easy to communicate with staff concerning patients. **What problems is Spruce Health solving and how is that benefiting you?** Quick communication with staff concerning patient inquiries. ### 20. Easy to use and clients love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Nia B. | Clinical therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Spruce Health?** The interface is simple and easy to connect to private message. I also love that clients can use a separate phone number that still rings my phone. **What do you dislike about Spruce Health?** Thus far, I haven't had any problems. I have loved everything! **What problems is Spruce Health solving and how is that benefiting you?** I'm able to have more boundaries and support clients practicing confidential processing of information. I love how much less stressed I feel. ### 21. Spruce is great for solo practice **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer G. | Clinical Psychologist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** I like the dedicated phone and fax number **What do you dislike about Spruce Health?** the difficulty customizing emails to send **What problems is Spruce Health solving and how is that benefiting you?** Having separation of my business phone line and email ### 22. Good and affordable HIPAA compliant business phone line and fax number. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** Having a separate phone line and fax number that is bundled into one service and is HIPAA compliant. Also allows me to have a contact list that is not actually in my physical device. **What do you dislike about Spruce Health?** There is not any particular thing about the app that I seriously dislike. I wish I did not have to press "1" in order to answer a call, but I recognize that may simply be how the app has to work. **What problems is Spruce Health solving and how is that benefiting you?** I have an affordable way to have a phone line that is separate from my personal phone number and is also HIPAA compliant. ### 23. Recommended! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** Spruce gives me access to both a phone and fax. It also provides a HIPPA compliant way to communicate with my clients. **What do you dislike about Spruce Health?** I dislike some of the feature and their limitations. For example, not being able to communicate via messaging with more than one client at a time. **What problems is Spruce Health solving and how is that benefiting you?** I'm able to have both phone and fax in one platform. ### 24. Great and useful professional app **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** Spruce is customizable and secure! I can set it to send all calls to voicemail so I'm not interrupted during sessions. **What do you dislike about Spruce Health?** Spruce's functions of allowing people to "join" the app by invite are somewhat confusing **What problems is Spruce Health solving and how is that benefiting you?** Spruce allows me to communicate securely and simply with clients and other professionals. It lets me manage my client communications on the go! ### 25. Spruce is great for independent private practitioners! **Rating:** 5.0/5.0 stars **Reviewed by:** Rikki R. | Mental Health Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** Ease of access, several helpful features **What do you dislike about Spruce Health?** Platform seems slightly difficult to organize **What problems is Spruce Health solving and how is that benefiting you?** Provides a fax which I wouldn't otherwise have ### 26. Great service for a therapist! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** Spruce helps me have secure calls and texts with my clients. It also receives faxes when needed. The app is easy to access on my phone. **What do you dislike about Spruce Health?** I've been getting a lot of spam calls recently. **What problems is Spruce Health solving and how is that benefiting you?** I'm communicating with my clients in a HIPAA secure way. It also allows clients to text me when calling is not convenient. ### 27. Easy to use, HIPAA Compliant, reasonable price **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Spruce Health?** Secure messaging, text and email, fax included. I like that I do not need an actual fax machine and can simply take a picture using my phone and fax it from the app. **What do you dislike about Spruce Health?** Nothing - it does what I need it to. Nothing missing from the product, works properly, price could be reduced otherwise does just what it says it will and that is great. **What problems is Spruce Health solving and how is that benefiting you?** I have fax without needing a fax machine, I have HIPAA compliant secure messaging for when clients want to contact me between sessions with secure information. ### 28. I use Spruce for private practice **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** User friendly, fax feature, saved convos. **What do you dislike about Spruce Health?** Can be a bit cumbersome to add contacts. **Recommendations to others considering Spruce Health:** I think this is a good option for single practitioners who are looking to be HIPAA compliant. **What problems is Spruce Health solving and how is that benefiting you?** I think this is a good platform for private practice practitioners. I feel protected from a HIPAA standpoint and like that my conversations are saved. ### 29. I've had a very positive experience with Spruce, particularly since the recent update. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** I love the fact that it is HIPPA compliant and allows me to utilize a text/message feature. I also appreciate the fax feature. **What do you dislike about Spruce Health?** Sometimes I find it to be not so user-friendly. The newest update made things a lore mot intuitive and has made a big difference in my decision to continue using the product. **What problems is Spruce Health solving and how is that benefiting you?** The ability to not have a totally separate phone or phone line in my business has been great. I really appreciate the ability to turn off notifications so I don't' receive work messages during non work hours. ### 30. Spruce is an affordable and user-friendly service for my professional counseling practice. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** That I can use my one phone and have a separate number and app for corresponding with clients, with HIPPA-compliant confidentiality and security. **What do you dislike about Spruce Health?** It can be difficult to make a call from the Spruce app without confusing the client about my phone number. **What problems is Spruce Health solving and how is that benefiting you?** I no longer use my personal phone number for my business. ### 31. Everything I need for a small practice **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** HIPPA compliant phone, fax, email and texting all in one place **What do you dislike about Spruce Health?** Formatting of emails on my phone. Wished it didn't load to bottom of long emsil requiring me to scroll up to the top **Recommendations to others considering Spruce Health:** Perfect for a small personalized practice. **What problems is Spruce Health solving and how is that benefiting you?** Mobile faxing and texting and voice message capabilites at a great price ### 32. Simple, Affordable, and Even Better Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** I enjoy how easy it is to use the service. **What do you dislike about Spruce Health?** I don't like the most recent update that overcomplicates the "delete" this message or missed call. Takes like 12 steps. **What problems is Spruce Health solving and how is that benefiting you?** I use Spruce for my Counseling Private Practice. I use the secure message feature to send and receive PHI with my clients. ### 33. Very simple to use! Love that I do not need another phone or like to keep my business calls secure. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** I love the way that phone calls and text messages pop up on my personal phone to cue me in that it is business related. **What do you dislike about Spruce Health?** I dislike the way spruce is displayed on my iPad using safari. **What problems is Spruce Health solving and how is that benefiting you?** I am solving the problem of communicating with clients insecurely by utilizing this secure platform. ### 34. Very pleased **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** Easy and helpful customer service and the app is also easy to use and navigate **What do you dislike about Spruce Health?** Nothing so far. I am happy with everything and being able to access on my phone or computer. **What problems is Spruce Health solving and how is that benefiting you?** I am able to have a separate business number, fax and also be able to text which is convenient ### 35. Meets all needs - HIPAA secure **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** The ability to easily communicate with patients in a HIPAA secure manner from my cellphone **What do you dislike about Spruce Health?** Inability to video chat like doximity can **Recommendations to others considering Spruce Health:** Identify training with Spruce prior to using - likely has more functionality that is unrealized **What problems is Spruce Health solving and how is that benefiting you?** Communication and accessibility to patients has made a positive impact on patient care. ### 36. Great workflow and easy to use platform! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Spruce Health?** Spruce is well integrated and it meets all my needs for a HIPAA-compliant system. It's great to have a fax feature! **What do you dislike about Spruce Health?** It would be great if Spruce coordinated with my health record system to streamline my communication. **What problems is Spruce Health solving and how is that benefiting you?** I'm able to communicate with clients without fear of breaking confidentiality unintentionally. ### 37. Spruce is an amazing way to connect with clients and other providers in a HIPAA compliant format. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** I like the ability to communicate with teammates. I also like that I can make notes directly in the thread. **What do you dislike about Spruce Health?** I think sometimes when dialing out the call doesn't connect which is annoying, but happens with all systems. **What problems is Spruce Health solving and how is that benefiting you?** I am solving a way to communicate in HIPAA compliant way. ### 38. Exactly what I needed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** The ease of use and the HIPAA compliant texting. **What do you dislike about Spruce Health?** Sometimes when i'm using the phone, it feels like there is a bit of a lag or echo. **What problems is Spruce Health solving and how is that benefiting you?** Spruce has allowed my patients to be in touch in the way that works best for them while preserving my privacy. ### 39. Spruce health **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda C. | nurse practitioner, owner, operator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Spruce Health?** tracking every patient encounter with phone, text, fax **What do you dislike about Spruce Health?** Integration with my specific EMR is lacking **Recommendations to others considering Spruce Health:** Spruce is good to track calls, faxes, and text through the spruce app. The integration with EMR could be better. **What problems is Spruce Health solving and how is that benefiting you?** calling, faxing, texting, and documentation within the spruce app. ### 40. Love it! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** I love that Spruce combines phone, secure messaging/text, and fax into one HIPAA-compliant platform. The phone tree option is also great! **What do you dislike about Spruce Health?** The only little problem I've had is that sometimes text messages are slightly delayed. **What problems is Spruce Health solving and how is that benefiting you?** Spruce has provided a HIPAA-compliant system that is also convenient and user-friendly. ### 41. Spruce Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2022 **What do you like best about Spruce Health?** Privacy, HIPAA Compliant, accessibility, User friendly! Provides separation from personal and business. **What do you dislike about Spruce Health?** Navigating options for automatic response and voicemail, I have found limiting, and less than user-friendly at times but not a deal-breaker. **What problems is Spruce Health solving and how is that benefiting you?** Privacy, HIPAA Compliant, accessibility, User friendly! Provides separation from personal and business. ### 42. Excellent app- so easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** ease of use- both for me and my clients. **What do you dislike about Spruce Health?** I like everything- Customer support is fantastic- but I have only needed to use it when I was initially setting up. **Recommendations to others considering Spruce Health:** Easy solution to HIPAA complaince. **What problems is Spruce Health solving and how is that benefiting you?** I love that I can text and be HIPAA compliant ### 43. convenient to use, not bug free **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** able to text the patient from the phone numb **What do you dislike about Spruce Health?** not able to speak with customer service live on the phone, only able to contact via app or email. **What problems is Spruce Health solving and how is that benefiting you?** phone transfer to my cell still is has bugs to work out. I like the text function ### 44. Perfect tool for my private practice **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** I have been using Spruce for about two yearsThe app is super easy to use. It fits all of my needs for phone, fax and texting patients **What do you dislike about Spruce Health?** I have not encountered any problems with it **What problems is Spruce Health solving and how is that benefiting you?** HIPAA compliant communication with patients, auto replies to texts ### 45. Affordable multi use platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** I like that there are multiple services in one and that my clients find it easy to use. **What do you dislike about Spruce Health?** I wish it had a tiered pricing plan since I don't use all the features. **Recommendations to others considering Spruce Health:** Great product. **What problems is Spruce Health solving and how is that benefiting you?** The call tree and assigning conversations can get messy. ### 46. positive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** ease of use, hippa compliance and ease of use only having to carry one phone **What do you dislike about Spruce Health?** can take time for missed calls to load into app **Recommendations to others considering Spruce Health:** none **What problems is Spruce Health solving and how is that benefiting you?** not having to have two phones- much more cost effective- easier to manage with online app as well ### 47. Easy and efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** I like that all my client information is stored in one convenient place that is safe and secure. **What do you dislike about Spruce Health?** Clients tend to prefer to text than use the app, but at least I know it is secure on my end and I give them the info that text messages are not as secure **What problems is Spruce Health solving and how is that benefiting you?** I don't have to go to my laptop to look up the client's contact info. I can easily/securely search messages and also take notes about contacts within the app ### 48. Spruce is an essential part of my psychiatry practice **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew H. | Psychiatrist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** The interface is fantastic, and easy to use. It's great having all tools in one place. **What do you dislike about Spruce Health?** I wish that I could create my own questionnaires - I feel somewhat limited by the available options. **What problems is Spruce Health solving and how is that benefiting you?** Having all communication in one portal has been great. ### 49. great app! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** ease of use, HIPAA compliant, easy to reach patients, confidential **What do you dislike about Spruce Health?** nothing I really like this app great for my dpc practice! easy to use on computer or smart phone **What problems is Spruce Health solving and how is that benefiting you?** solo practice, mobile, easy to reach patients, great HIPAA compliant Efax for forms ### 50. just what i needed **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** multiple users sharing same text line is just what i was looking god **What do you dislike about Spruce Health?** too many submenus makes it easy to lose track of messages **What problems is Spruce Health solving and how is that benefiting you?** easy communication with patients on multiple platforms. would be nice to be able to call directly from app ## Spruce Health Discussions - [Best way to download your convos for your record keeping?](https://www.g2.com/discussions/best-way-to-download-your-convos-for-your-record-keeping) - 1 comment, 1 upvote - [are there any other platforms that are similar that may be a bit more affordable? and does Spruce actually have a number to call so when having technical problems I can speak to a live rep?](https://www.g2.com/discussions/are-there-any-other-platforms-that-are-similar-that-may-be-a-bit-more-affordable-and-does-spruce-actually-have-a-number-to-call-so-when-having-technical-problems-i-can-speak-to-a-live-rep) - 1 comment, 1 upvote - [When are you all going to work on users being able to block unwanted / unsolicited emails?](https://www.g2.com/discussions/when-are-you-all-going-to-work-on-users-being-able-to-block-unwanted-unsolicited-emails) - 1 comment, 1 upvote - [What does Spruce do?](https://www.g2.com/discussions/what-does-spruce-do) - 1 comment - [What is spruce software?](https://www.g2.com/discussions/what-is-spruce-software) - 1 comment - [View Spruce Health pricing details and edition comparison](https://www.g2.com/products/spruce-health/reviews?page=6§ion=pricing&secure%5Bexpires_at%5D=2026-07-27+15%3A34%3A25+-0500&secure%5Bsession_id%5D=dcefebc7-f624-42da-86f7-b34b0f6e354b&secure%5Btoken%5D=07cea6bff5094907567fd97304b22d6984fbd6120bbe626eadf65c68c444814d&format=llm_user) ## Spruce Health Integrations - [AutoNotes AI](https://www.g2.com/products/autonotes-ai/reviews) - [ChronicCareIQ](https://www.g2.com/products/chroniccareiq/reviews) - [DrChrono by EverHealth.](https://www.g2.com/products/drchrono-by-everhealth/reviews) - [ElationHealth](https://www.g2.com/products/elationhealth/reviews) - [Keragon](https://www.g2.com/products/keragon/reviews) - [Morf Health](https://www.g2.com/products/morf-health/reviews) ## Spruce Health Features **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Communications **Technology** - Telecommunications - Low Bandwidth Support - EHR Integration **Business Management** - Inventory Management - Merchant Services - Appointment Scheduling - Employee Management **Operations** - Workflow Management - Interoperability - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Administration** - Practice Branding - Practice Specific - Charting And Documentation **Marketing** - Client Communications - Loyalty Management - CRM **Compliance** - HIPAA Compliance - State Regulation Compliance **Practice Management** - Patient Records - Photo Management - E-Prescribing and Lab Orders - Patient Portal - Insurance Billing **Generative AI** - AI Text Summarization **Platform Tools** - Reporting and Analytics - Healthtech Integrations - Mobile App ## Top Spruce Health Alternatives - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [OhMD](https://www.g2.com/products/ohmd/reviews) - 4.8/5.0 (170 reviews) - [iPlum](https://www.g2.com/products/iplum/reviews) - 4.3/5.0 (201 reviews)