--- title: Spruce Health Reviews meta_title: 'Spruce Health Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 345 reviews by the users' company size, role or industry to find out how Spruce Health works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 345 scale: '5' date_modified: '2026-07-30' parent_category: name: Health Care url: https://www.g2.com/categories/health-care --- # Spruce Health Reviews **Vendor:** Spruce **Category:** [Telemedicine Software](https://www.g2.com/categories/telemedicine) **Average Rating:** 4.7/5.0 **Total Reviews:** 345 ## About Spruce Health Spruce Health is an all-in-one HIPAA-compliant platform built for healthcare that puts calls, voicemails, texts, secure messages, fax, video, and telemedicine all in one place. Spruce can power your entire practice's phone system with VoIP phones and phone trees. For advanced practices, Spruce provides an after-hours phone solution, bulk messaging, workflow automation, payments, schedule and saved messages, and EHR integrations. ## Spruce Health Pros & Cons **What users like:** - Users appreciate the **ease of use** of Spruce Health, enhancing communication for both providers and clients. (16 reviews) - Users value the **efficiency** of Spruce Health for seamless client communication and secure information handling. (13 reviews) - Users appreciate the **ease of communication** with clients through Spruce Health, enjoying its user-friendly and secure features. (11 reviews) - Users value the **responsive and helpful customer support** of Spruce Health, ensuring quick resolutions and seamless communication. (11 reviews) - Users commend the **efficient patient communication** features of Spruce Health, enhancing connectivity and security in their practice. (11 reviews) - Users appreciate the **convenient and efficient features** of Spruce Health for seamless client communication and workflow management. (9 reviews) - Users highlight the **exceptional customer support** of Spruce Health, appreciating quick responses and seamless assistance for their needs. (9 reviews) - Users value the **reliable text messaging** feature of Spruce Health, enhancing client communication and convenience greatly. (9 reviews) - Setup Ease (8 reviews) - Affordable (7 reviews) **What users dislike:** - Users find the **limited features** of Spruce Health restrictive, especially regarding client account requirements for HIPAA compliance. (8 reviews) - Users find it frustrating that some features, like auto replies, require a higher tier, limiting overall **functionality**. (7 reviews) - Users find Spruce Health to be **expensive** , especially regarding user fees and additional customization options. (5 reviews) - Users face **messaging issues** due to clients needing accounts for HIPAA compliance, complicating communication and archiving. (5 reviews) - Users express a desire for improved **integration capabilities** , particularly with custom forms and seamless workflow enhancements. (5 reviews) - Users find the **call issues** inconvenient, especially with the confusing dialing and quick response requirements. (4 reviews) - Users feel frustrated by **limited access** to features, as many require higher-tier subscriptions for basic functionalities. (4 reviews) - Limited Communication Features (4 reviews) - Poor Customer Support (4 reviews) - Texting Issues (4 reviews) ## Spruce Health Reviews ### 1. Good design, secure, easy for doc and patients. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2025 **What do you like best about Spruce Health?** Routed number is great. Scheduling messages is great. **What do you dislike about Spruce Health?** Occasional glitches with app and receiving messages and notifications on phone in real time. **What problems is Spruce Health solving and how is that benefiting you?** Workflows (working on getting this more efficient). ### 2. Best HIPPA compliant second phone line **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremiah V. | Nurse Practitioner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2025 **What do you like best about Spruce Health?** The HIPPA compliance and ease of use. This is superior to other services. **What do you dislike about Spruce Health?** There are limited ways to log in to the account. **What problems is Spruce Health solving and how is that benefiting you?** A HIPPA complaint way to communicate with patients. ### 3. good program. but slow connections **Rating:** 3.5/5.0 stars **Reviewed by:** Lisa R. | Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Spruce Health?** HIPPA compliant communication, primarily text. Having my own phone and e-fax numbers. Having stable records of text conversations without bogging down my phone's memory. Accessible via App, Phone, or Internet. **What do you dislike about Spruce Health?** The connection can be slow, so I have to wait for conversations to be updated. Program needs to add group capabilities. Update 5-14-24: I've stopped using the video conferencing platform because it is such a bandwidth hog that my clients are unable to obtain enough bandwidth for it to function. And there is still no group capability, which I NEED. I've switched to ZOOM for video conferencing to get this feature, and for more stable connections. **Recommendations to others considering Spruce Health:** Good product for a good price. If you need HIPPA compliant texting, this meets the need and is relatively easy to use. The refresh rate on some screens on my phone is a little slow, but the web version is generally timely. **What problems is Spruce Health solving and how is that benefiting you?** Spruce solves the problem of HIPPA compliant texting for clients who prefer this method of communication. I particularly like having records of my calls/video chats in the same stream as the text, so they appear in context. ### 4. Excellent all-in-one platform for clinic communications **Rating:** 5.0/5.0 stars **Reviewed by:** Michael S. | Naturopathic Medical Doctor, Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Spruce Health?** I can have my phone, fax, and text all in one platform, and can access it on my phone as well. I can get my messages wherever I am and know they are secure to protect patient information. **What do you dislike about Spruce Health?** I honestly can't think of anything I dislike. It has been a very easy platform to use. **What problems is Spruce Health solving and how is that benefiting you?** I was already paying about $12 for my e-fax service and needed to upgrade my phone system as well. There was no easily accessible phone system for my small clinic (even buying a phone and cell phone plan) that would have been less than about $15, so it made sense to get both the fax and the phone together. I'm very glad I did. ### 5. Looking for assistance from a person but can only get emails directing me back to their page. **Rating:** 1.5/5.0 stars **Reviewed by:** Cat H. | PMHNP, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Spruce Health?** Offer a phone number ... that is HIPAA compliant **What do you dislike about Spruce Health?** Phone number doesnt seem to work and that is not helpful. Really would like to speak woth someone but they don't offer that. No customer sercive. **What problems is Spruce Health solving and how is that benefiting you?** I needed it to sign up for another program. It is not beneficial as no one willl talk to you ### 6. Keeps our practice organized **Rating:** 5.0/5.0 stars **Reviewed by:** Suma M. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2024 **What do you like best about Spruce Health?** We love the ease of keeping in touch with our patients regularly **What do you dislike about Spruce Health?** A little tricky to get started and implement with team **What problems is Spruce Health solving and how is that benefiting you?** maintaining HIPPA compliant communication with patietns ### 7. Great HIPPA Compliant Phone Service **Rating:** 5.0/5.0 stars **Reviewed by:** Makenna N. | Mental Health Professional, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2024 **What do you like best about Spruce Health?** I like that I was able to transfer a number I was already using, I have the ability to fax, I can do secure messaging. **What do you dislike about Spruce Health?** I don't like that calls have to come through my phone number. I know people can't see my personal number but it makes it a little more complicated. It just shows my spruce number as an incoming call so I don't actually know who is calling me until I answer. **What problems is Spruce Health solving and how is that benefiting you?** Secure messaging allows ease of connecting with my clients. ### 8. Great customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Tiffany M. | Owner, Speech Language Pathologist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2024 **What do you like best about Spruce Health?** Seamlessly allows my team to help manage my practice **What do you dislike about Spruce Health?** Creating filters to organize the emails, phone calls, text, and fax is not ideal. Finding people or conversations using keywords is not efficient and will not pull them up per most recent. I wish I could see a list of pages my staff still has to do. I wish I could triage certain pages with more level of importance. **What problems is Spruce Health solving and how is that benefiting you?** HIPPA compliant messaging, fax service, and email all in one when my EMR did not have these services intergraded. ### 9. Concierge Family Medicine **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2024 **What do you like best about Spruce Health?** It is easy to use, app notifies you of incoming calls, electronic fax seamlessly integrated **What do you dislike about Spruce Health?** I wish it was easier to merge info with my electronic EMR Atlas **What problems is Spruce Health solving and how is that benefiting you?** It solved the need to receive calls to my cell number and being able to know before I answer that it's a spruce call ### 10. Spruce creates an easy to use, professional, HIPAA compliant platform for running my business. **Rating:** 5.0/5.0 stars **Reviewed by:** Lynette R. | CEO, therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2024 **What do you like best about Spruce Health?** Being able to use it both on my desktop and my phone. I love the convience and having options outside of email to communicate with clients. **What do you dislike about Spruce Health?** Unless you upgrade to a more expensive package, you have to manually turn off/on a buisness hours response each day. **What problems is Spruce Health solving and how is that benefiting you?** Helps me communicate with my clients quickly and with ease! ### 11. Spruce is Great for Gorges **Rating:** 5.0/5.0 stars **Reviewed by:** Karen L. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Spruce Health?** I have been using Spruce for my solo medical private practice for 3 months. So far it has been so easy to use. I love that all voicemails and texts are saved, the voicemail transcription is very helpful. I can easily read or listen to the voicemail to know immediately whom I need to call back. Non-urgent matters can wait so we can do the most important work first. **What do you dislike about Spruce Health?** I signed a contract with Spruce several months prior to opening a practice because I needed a phone number to move forward with the electronic medical records, enrolling with insurances, etc. Spruce has personalized onboarding via chat/ email only for a short period of time after signing the contract. This was not helpful to me since at that time I had a full time job and did not have the bandwidth to set up a practice, work at an established practice and also figure out how Spruce worked and what I needed in terms of phone trees, etc. I asked to delay the 1:1 onboarding to just before the practice opened, but they would not budge. Since then I have chatted with support and watched videos, which has been good, but onboading when I was ready, not when Spruce was ready, would be ideal. **What problems is Spruce Health solving and how is that benefiting you?** Spruce helps us keep track of phone calls and to prioritize the messages so we can do the important work first. ### 12. Spruce Is a Must Have For Any Business **Rating:** 5.0/5.0 stars **Reviewed by:** Wendy B. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Spruce Health?** I really appreciate all of the enhanced features of Spruce Health such as phone tree, texting, and secure office texting within a patient's text and information. Very cool. I also enjoy the ability to communicate with staff through secure text. The system allows for scripted texts and voice mails. Spruce Health has really helped our business by streamlining tasks and providing better communication between us and with our clients. It's easy to use and easy to implement. They provide great customer support, and we need that since we use Spruce Health daily. The integration of Spruce Health has been extremely beneficial to us. **What do you dislike about Spruce Health?** No Integration with our EMRs. It would be awesome if Spruce Health could tap into our scheduling app and send automated messages to our clients. Also, if Spruce could connect to our marketing app and send out automated messages to those who have signed up for events that we host. **What problems is Spruce Health solving and how is that benefiting you?** Helping us better integrate their system with ours and showing us the features we are not aware of but need. ### 13. Not for small businesses **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2024 **What do you like best about Spruce Health?** I liked the idea of a healthcare focused platform for secure phones and communication with new staff. **What do you dislike about Spruce Health?** This was my first foray into trying such a platform. There is no personal onboarding, help is not 24/7 and I was directly told they do not have step by step videos or training nor do they have the time to work closely for small businesses to offer such a thing. Very disappointing! **What problems is Spruce Health solving and how is that benefiting you?** They did not solve my problem, I moved onto another company. ### 14. long-time user consistently (more than) satisfied with application and support services **Rating:** 5.0/5.0 stars **Reviewed by:** Jack F. | Owner, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2024 **What do you like best about Spruce Health?** Clear and concise UI/UX; excellent customer service; thorough customer onboarding; love the addition of a desktop application **What do you dislike about Spruce Health?** The only "downside" is that it doesn't integrate with my EHR, AkuteHealth (soon to be fixed) **What problems is Spruce Health solving and how is that benefiting you?** streamlining secure communications ### 15. Reliable connection **Rating:** 4.0/5.0 stars **Reviewed by:** Anya L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2024 **What do you like best about Spruce Health?** I am a hybrid therapist who uses Spruce as a back-up telehealth platform and as a secure communication portal for clients who prefer to text. My primary video platform is often glitching, and I'm grateful for Spruce being a reliable video/audio connection. **What do you dislike about Spruce Health?** Many of clients don't end up confirming their account and don't like having to set up another profile with another service. This critique is more on the UX and personal behavior than the product itself, but I believe it could be easier to use on the client end of things. **What problems is Spruce Health solving and how is that benefiting you?** I have to have a way to resume video calls when my primary connection fails, and Spruce is reliable at being that service. ### 16. Amazing service. It is changing the game in patient access to services. **Rating:** 5.0/5.0 stars **Reviewed by:** Daisy G. | therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2024 **What do you like best about Spruce Health?** I am able to communicate with my clients in a HIPAA compliant and quick way! **What do you dislike about Spruce Health?** Nothing so far, it has been easy to learn and navigate! **What problems is Spruce Health solving and how is that benefiting you?** Communication with clients. ### 17. High quality and stress free onboarding experience and excellent technical assistance. **Rating:** 5.0/5.0 stars **Reviewed by:** Dr P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Spruce Health?** Easy to interface, multiple capacities, lots of technical support, fast, cost effective. Our team was able to move through implementation intuitively and is the right size for our team as we build capacity. We hope to add it into a new EHR, wo knowing it has that capacity as well is great. **What do you dislike about Spruce Health?** We cannot yet tell if phone calls that are internet based can be answered using a laptop. **What problems is Spruce Health solving and how is that benefiting you?** Hipaa compliance and keeping an integrated format for patient messaging ### 18. Lots of static and fax machine glitches not allowing outbound **Rating:** 2.0/5.0 stars **Reviewed by:** Matthew L. | Psychiatric Nurse Practitioner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2024 **What do you like best about Spruce Health?** That one of my childhood friends could make a soft recording instead of the robotic high speed pre configured answering scripts. **What do you dislike about Spruce Health?** Outbound faxing and manually putting in pt names... pretty steep price too! **What problems is Spruce Health solving and how is that benefiting you?** HIPAA compliance ### 19. It’s easy, convenient and well priced. **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsay N. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2024 **What do you like best about Spruce Health?** The easy integrated fax and hippa secure texting. **What do you dislike about Spruce Health?** Nothing in particular, it took getting used to answering calls (must press 1 rather quickly to accept) but otherwise no complaints. **What problems is Spruce Health solving and how is that benefiting you?** Problem was having quick and direct HIPPA secure access to my patients. They love that they can text me any time ### 20. Spruce is literally the greatest thing to happen to our practice. **Rating:** 5.0/5.0 stars **Reviewed by:** jael a. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Spruce Health?** we are a local mental health clinic, and offer an in office mediaction that means we have regular reucurring appts for 1-2 hours, usually weekly. that is about 13 patients a day, on top of that, we see about 30 patients for phsyciatry check ins. it is really hard to keep on top of all the scheduling and tracking which one of our staff members reschedled which patient for which treatment when. with spruce- we dont have difficulties with this at all anymore. we just simply search the patient name- and can then see all communication with the patient and any internal notes to eachother about what needs to be done. it is so easy. the customer support is great and very active in helping with the set up process and making everthing so smooth of a transition. the desktop and mobile application work great, and we also have some physical desk phones that they have helped us with so much! seriously, spuce is amazing. **What do you dislike about Spruce Health?** literally nothing is bad. we have all been thinking of one thing we dislike about spruce and cant think of one thing! **What problems is Spruce Health solving and how is that benefiting you?** spuce is solving patient communication being direct and able to follow what each staff member has communicated with them. thsi is rea;lly important for patient care! the notes, paging, and internal messaging features also solve a lot of our internal time mangament and worklflow. we can communicate with our team members without conufsion so seamlessly with spruce! ### 21. Sleek and Secure **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2024 **What do you like best about Spruce Health?** Super sleek, healthcare-specific, and secure! **What do you dislike about Spruce Health?** I'm not crazy about the calling system. You have to dial out a different number than the patient's which seems a little tedious and somewhat confusing. **What problems is Spruce Health solving and how is that benefiting you?** They were great about quickly resolving an SMS tech issue that came up. ### 22. The most reliable aspect of my business day **Rating:** 5.0/5.0 stars **Reviewed by:** L W. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2023 **What do you like best about Spruce Health?** Spruce is easy to implement, seamless across my devices, affordable and HIPAA compliant for messaging and telehealth. It is free to my patients and easy for them to use. I have only had one question I could not figure out myself and customer service was quick to respond and helpful. I use it all day every day. I really can't ask for more. **What do you dislike about Spruce Health?** I'd love to be able to send mass messsges without doubling my monthly cost for the service. **What problems is Spruce Health solving and how is that benefiting you?** I can use my same phone as my work phone so don't have to carry two phones around. Meanwhile, my personal phone and work phone are still separate and identifiable as such. I have left my phone at home and can still access my clients through my laptop. HIPAA compliance for messsging and telemedicine is mandatory, as well. ### 23. Excellent & Efficient! **Rating:** 5.0/5.0 stars **Reviewed by:** Megan H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Spruce Health?** Spruce allows for an efficient and effective way to communicate with patients, send faxes, emails, texts and complete video and audio calls. I love that I can use this from any computer/phone and that voicemails are transcribed. **What do you dislike about Spruce Health?** the email is limited and when others cc me on emails I can't open the attachments, etc **What problems is Spruce Health solving and how is that benefiting you?** Communication barriers are eliminated and the storage of smart phrases helps me respond quickly and efficiently. The autoresponse features helps reduce time spent responding to messages. ### 24. Not what I thought it would be **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2023 **What do you like best about Spruce Health?** I really couldn't find any upsides. It didn't make life easier for me. **What do you dislike about Spruce Health?** Way too complicated to set up. I wasn't ever able to get any clients set up. I wasted months and kept getting billed while trying to get answers because they port your business phone number into their system and then when you try to cancel they tell you that you will lose access to your phone numbers. I should have cancelled sooner, but I was too busy to track this and kept getting billed because I was afraid to cancel and lose my phone number. I asked for a refund but only got less than $15 out of hundreds that they billed my account. **What problems is Spruce Health solving and how is that benefiting you?** All I wanted was a system for messaging my clients. It didn't work for that because I couldn't get my clients enrolled. Some needed to use email, but Spruce had no way for them to join using their email. ### 25. Excellent service **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney G. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Spruce Health?** I love Spruce becasue it makes communicating with clients easy and compliant. I can set utomatic replies to alert potential and current clients to inform of hours, when to expect a response or anythign else I want to communicate. Spruce provides a secure platform that I don't feel any worry about using. **What do you dislike about Spruce Health?** There's not much about Spruce that I don't like. I probably don't use the full functionality because I haven't sat down and dedicaated time to learning all of the available features. **What problems is Spruce Health solving and how is that benefiting you?** Spruce is providing a way for me to securely communicate with my clients and potential clients in a HIPPA compliant platform. I like that I can save contacts separately from my phone contacts and still easily use the app via phone and computer. ### 26. Awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Diane London, MS MFT L. | EAP Consultant and Trainer, Critical Incident Response, Management Consultation, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Spruce Health?** Spruce has changed my practice. HIPAA Compliant. Easy to use. Secure. **What do you dislike about Spruce Health?** Only positive things to share. Love the product. **What problems is Spruce Health solving and how is that benefiting you?** Messaging with clients on a secure platform. It's changed the way I do therapy. ### 27. The best $24 I spend every month **Rating:** 5.0/5.0 stars **Reviewed by:** Savannah B. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Spruce Health?** I love that Spruce is all-in-one. It's my phone, my fax machine, my messaging platform, and my video platform. I use it every day. It's convenient to be able to open the app or a webpage. **What do you dislike about Spruce Health?** Some patients are overwhelmed by the number of apps and websites, and Spruce is another one for them to set up. **What problems is Spruce Health solving and how is that benefiting you?** Easy faxing, HIPAA compliant video and messaging ### 28. Excellent and essential tool to have **Rating:** 5.0/5.0 stars **Reviewed by:** Erin D. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2023 **What do you like best about Spruce Health?** There are so many things I love about Spruce! First of all, it is HIPAA compliant at a reasonable cost. I love that I can access Spruce via an app on my phone as well as my desktop. I can easily copy/paste the conversations into my EHR. Their app is available for android and apple users which reaches all of my clients. My clients have an easy and convenient way to contact me. I cannot say enough good things about Spruce! **What do you dislike about Spruce Health?** I wish it would directly integrate into the Simple Practice EHR system. **What problems is Spruce Health solving and how is that benefiting you?** I have a HIPAA compliant messaging system that is easy for me and my clients to communicate. One of my clients thanked me for using this platform. ### 29. Best tool for HIPAA compliant phone/text/fax communication **Rating:** 5.0/5.0 stars **Reviewed by:** Carmen F. | Member Board of Directors, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2023 **What do you like best about Spruce Health?** Spruce is cost-effective and user-friendly. It is easy to integrate into my practice.The Spruce Health phone system lets me use my personal phone as a business phone and keeps both types of calls separate in records, in ring-tone, etc. I use Spruce every day and if I have a question, the customer support is swift and effective. **What do you dislike about Spruce Health?** I haven't found a 'dislike' about it! My use of Spruce Health for my phone/fax and texting for business has been smoothe and uneventful. There have only been a couple of occasions that I have had to ask for help on something that was actually small enough that I don't recall why I reached out to Customer Support, but they were right on it and resolved my concern. **What problems is Spruce Health solving and how is that benefiting you?** Spruce Health helps keep my costs low. Their plans are economical and do-able for a private practice like mine. Spruce is also managing the complexities of staying compliant with government-required safety protocols to protect communications from my business to my clients which avoid disruption of service or delay of communications. ### 30. Spruce is smooth and seamless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Spruce Health?** I love that I can use Spruce Health on both my phone and laptop and the information seamlessly moves between the two. I can text with clients on the go when last minute schedule changing comes up and I can also hold video sessions on a low cost HIPAA compliant platform. I had no issues setting up the system for use in my private practice. **What do you dislike about Spruce Health?** I haven't found any downsides to Spruce Health after a year of use. **What problems is Spruce Health solving and how is that benefiting you?** I love knowing that my quick texts with clients to reschedule or send them a link to an article are held in a HIPAA compliant program. ### 31. It's a pleasure to have reliable services **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. Trenye B. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Spruce Health?** The service is reliable. I love that we can chat amongst the team, and add internal notes. Best of all, it's HIPAA compliant. **What do you dislike about Spruce Health?** I don't have any complaints. I had one issue since being a customer, and I contacted customer care and they were able to resolve the issue within 24 business hours. **What problems is Spruce Health solving and how is that benefiting you?** Easy contact with clients and the ability to use their video system. ### 32. Great for private practice **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2024 **What do you like best about Spruce Health?** Spruce health is a great way for our team to communicate within the team. I've used other phone services in the past and spruce health is far and away the best. It has a ton of great features like scheduling when messages are sent out. **What do you dislike about Spruce Health?** Improved onboarding videos could be easier to find. **What problems is Spruce Health solving and how is that benefiting you?** Spruce provides HIPAA compliant communication platform. ### 33. Brings Efficiency to the next level **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsey B. | Director Of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2023 **What do you like best about Spruce Health?** Spruce is such an amazing tool for our practice. We are mobile primary care practice that depends on Spruce to stay connected to our team and our patients. It gives us the ability to react and respond to our patients needs in record time ! **What do you dislike about Spruce Health?** I wish they had better internal features for their paging system. They are always making improvements so Im hopeful this will change ! **What problems is Spruce Health solving and how is that benefiting you?** It is allowing us to respond to our patients needs in real time which has improved patient outcomes ### 34. Frustrated with no text since setup **Rating:** 1.0/5.0 stars **Reviewed by:** Rivka B. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Spruce Health?** tagging providers on patient contacts for next action steps. **What do you dislike about Spruce Health?** we setup and since then our text is not working, we have been given countless updates with no real development or change in status. this has been ongoing for 2 months. **What problems is Spruce Health solving and how is that benefiting you?** Text is not working, tech support is failing to address. reached out to sales rep countless times and get not valid or concrete action plains. ### 35. WE LOVE SPRUCE AT GROWING BOUNDLESSLY **Rating:** 5.0/5.0 stars **Reviewed by:** Amari J. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2023 **What do you like best about Spruce Health?** We love Spruce at my mental health practice Growing Boundlessly. Spruce has really helped us implement systems and optimize our practices work flows. **What do you dislike about Spruce Health?** The cost is significant. We have minimized the use by only allowing our admin team to use it. **What problems is Spruce Health solving and how is that benefiting you?** Sprice is helping us to systemize and optemize our workflow. The ease of use is amazing. ### 36. Simple Communication Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2023 **What do you like best about Spruce Health?** It's nice to be able to text with patients and route messages. **What do you dislike about Spruce Health?** It would be nice to be able to edit intake forms. Also, the message routing setup for groups can be challenging at times. **What problems is Spruce Health solving and how is that benefiting you?** It's nice to be able to send text messages to patients since so many people prefer that method to a phone call these days. ### 37. User-friendly & thorough **Rating:** 5.0/5.0 stars **Reviewed by:** Heather M. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2023 **What do you like best about Spruce Health?** Spruce is super user-friendly, holds a lot of key information necessary to run a private practice (I'm a speech language pathologist), AND is able to provide fax services, phone calls and texting (as well as secure text messaging). The support team has also been helpful although I haven't really had any issues to need to use the support team. **What do you dislike about Spruce Health?** There's really nothing I dislike about Spruce. If I were to be incredibly picky, I would recommend an "address" field in the "contact" information. **What problems is Spruce Health solving and how is that benefiting you?** Communicating with patients and communicating with referral sources (Drs, specialists) and faxing information to and from referral sources. I've also used Spruce to send marketing materials (through the faxing system). ### 38. Helpful for managing my clinical practice **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea S. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2023 **What do you like best about Spruce Health?** Secure messaging, voicemail, and phone calls in one location **What do you dislike about Spruce Health?** The basic plan does not include automated business hours to turn off phone. **What problems is Spruce Health solving and how is that benefiting you?** Spruce Health is helping me document patient contact with ease. ### 39. Great solution for phone, text and fax (though connection is inconsistent for videoconferencing) **Rating:** 5.0/5.0 stars **Reviewed by:** Alisa M. | Licensed psychologist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2022 **What do you like best about Spruce Health?** HIPAA-compliant messaging has been super helpful and reliable. I like being able to send attachments securely. Having phone calls, texts and fax in one place is very convenient. I also appreciate being able to securely message my staff. **What do you dislike about Spruce Health?** I wish I could send a group message from the app. If I want to send a general message to all or some of my clients I have to get on the computer and go to the website, which is inconvenient. **What problems is Spruce Health solving and how is that benefiting you?** I'm able to have an emergency line, two extensions for standard calls and a fax number for one reasonable price. The biggest benefit is secure, HIPAA-compliant texting. ### 40. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** AMBER S. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2023 **What do you like best about Spruce Health?** Having one number for patients that is accessable to all staff. **What do you dislike about Spruce Health?** Sometimes messages get put to patients that should be internal or vice versa **What problems is Spruce Health solving and how is that benefiting you?** Messaging can be easily synced to our EMR ### 41. Great and versatile total phone system **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff R. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2023 **What do you like best about Spruce Health?** Price and features. I have had numerous phone systems. Spruce is the best! For the price, service, and features, no one can beat it! **What do you dislike about Spruce Health?** No phone tech support. Requires sending a message and they will get back with you. **What problems is Spruce Health solving and how is that benefiting you?** Instant texting, and a HIPPA secure messaging service. Easy and reliable mobile phone use when away from the office. Ability to leave notes about patients in their contact info. ### 42. Spruce has been a blessing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Spruce Health?** So easy to navigate and communicate with patients. Love the intake forms **What do you dislike about Spruce Health?** Would love the addition of patient scheduling and small EMR **What problems is Spruce Health solving and how is that benefiting you?** Just waiting on more features ### 43. Easy to use and has most of the features I need **Rating:** 4.5/5.0 stars **Reviewed by:** Danielle D. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2023 **What do you like best about Spruce Health?** Patient messaging on the go is critical for my business. I can check in with patients working on complex therapeutic care plans when I'm out of the office. I can also message my employees and ping them when a patient has an emergent situation. **What do you dislike about Spruce Health?** I wish multiple providers could be on the same telehealth. Also patients want to loop in a family member who will be helping them with their care plan but they can't do that remotely. This feature would be especially helpful when both parents want to discuss a child's care plan but the parents are in different locations. **What problems is Spruce Health solving and how is that benefiting you?** Telehealth, frequent patient follow up when not in-office ### 44. Excellent App **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Spruce Health?** Spruce has been great for the video chats for me and my clients. It is very affordable and there is so much that you can do with the basic plan. **What do you dislike about Spruce Health?** Sometimes the video is spotty. Could be more user friendly. **What problems is Spruce Health solving and how is that benefiting you?** It helps me send secure SMS messages and my client likes it because it's easy to use for telemedicine. ### 45. Highly Recommend Spruce **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica R. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about Spruce Health?** Wonderful customer service, rates are reasonable, lots of options available **What do you dislike about Spruce Health?** The user manual can be challenging but the fact that the customer service is so responsive makes up for this issue **What problems is Spruce Health solving and how is that benefiting you?** -Supports a therapy practice with more than one employee, it's nice to have numbers that ring privately on everyone's cell phone -HIPAA compliant fax ### 46. Great for Psychologists or mental health professionals **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Spruce Health?** Easy to use, I never miss a contact from my clients or colleagues, the transcriptions help me save time in getting back to people. **What do you dislike about Spruce Health?** Not as great at filtering spam calls. If they could flag spam calls like Apple does, that would be great. **What problems is Spruce Health solving and how is that benefiting you?** I can text and call people knowing our conversations are more secure and confidential. ### 47. We love the messaging! **Rating:** 4.5/5.0 stars **Reviewed by:** Stephanie S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2023 **What do you like best about Spruce Health?** Messaging between team members and between clinicians and clients that is secure and HIPAA compliant. It lets us avoid email. Love the efax as well. **What do you dislike about Spruce Health?** Support has declined in the last year as they have grown....it was 100% excellent when I started with their program in 2016. It is improving though now. **What problems is Spruce Health solving and how is that benefiting you?** We don't need to use email with clients. We love that! We are able to have different threads with team members to discuss specific subjects that not all team members are interested in. ### 48. Simple Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. Olsen's A. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2023 **What do you like best about Spruce Health?** Easy to use and is a great way to allow for HIPAA-compliant communication. **What do you dislike about Spruce Health?** Not too many complaints here. Have been using for several years and continues to be a simple, and affordable solution. **What problems is Spruce Health solving and how is that benefiting you?** When the pandemic first started I used Spruce as my sole method of conducting HIPAA-compliant telemedicine visits-- it was easy to use. Now I mostly use for patient communication. ### 49. Spruce enhances and simplifies patient engagement. I can't imagine not having it for my DPC practice **Rating:** 5.0/5.0 stars **Reviewed by:** Bruce J. | Independent Business Owner, Physician, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2022 **What do you like best about Spruce Health?** 1. Spruce is intuitively designed. It is comprehensive yet simple to navigate. 2. The company is very open to suggestions for improvements and enhancements. 3. It integrates well with my EHR (Elation). 4. It's impressive that I can securely text patients, have a phone tree, and implant pertinent parts of a conversation into the patient's record. The enhanced version also allows me to record my own phone messages for various facets of the phone tree. 5. I can call from my cell phone and the office phone number shows up on my patients' phones. **What do you dislike about Spruce Health?** 1. Up to this point, I have wished it could handle multiple patients with a shared phone number and vice versa. The new update is going to address this concern. 2. The integration into Elation could be enhanced as conversations are considered "visits" in Elation, as opposed to messages. 3. The Android app doesn't allow conversation uploads into Elation. I have to use the browser version on my phone to accomplish this task or wait until I get back to my computer and then process the upload. I am optimistic that this will be addressed soon. **What problems is Spruce Health solving and how is that benefiting you?** Making patient engagement fit the social media generation. I would rather text my patients now, rather than use phone calls. It allows me the opportunity to look up the best diagnostic or therapeutic answer before responding. ### 50. Great user experince **Rating:** 5.0/5.0 stars **Reviewed by:** Amy S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2023 **What do you like best about Spruce Health?** I use Spruce for calls, texts, and fax. I appreciate the ease of us in terms integrating it into my personal phone and not having to carry 2 phones. **What do you dislike about Spruce Health?** I wish it was more clear if there was a cover page for sending faxes. **What problems is Spruce Health solving and how is that benefiting you?** HIPAA messaging and not needing a separate fax number or machine. ## Spruce Health Discussions - [Best way to download your convos for your record keeping?](https://www.g2.com/discussions/best-way-to-download-your-convos-for-your-record-keeping) - 1 comment, 1 upvote - [are there any other platforms that are similar that may be a bit more affordable? and does Spruce actually have a number to call so when having technical problems I can speak to a live rep?](https://www.g2.com/discussions/are-there-any-other-platforms-that-are-similar-that-may-be-a-bit-more-affordable-and-does-spruce-actually-have-a-number-to-call-so-when-having-technical-problems-i-can-speak-to-a-live-rep) - 1 comment, 1 upvote - [When are you all going to work on users being able to block unwanted / unsolicited emails?](https://www.g2.com/discussions/when-are-you-all-going-to-work-on-users-being-able-to-block-unwanted-unsolicited-emails) - 1 comment, 1 upvote - [What does Spruce do?](https://www.g2.com/discussions/what-does-spruce-do) - 1 comment - [What is spruce software?](https://www.g2.com/discussions/what-is-spruce-software) - 1 comment - [View Spruce Health pricing details and edition comparison](https://www.g2.com/products/spruce-health/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-30+12%3A01%3A56+-0500&secure%5Bsession_id%5D=48162943-581e-4d28-bbba-c6b75cc07cca&secure%5Btoken%5D=2a018164f32c2c899aff8db58ea2b6386b4dd2cb12eb6964f1e846902ab2ce49&format=llm_user) ## Spruce Health Integrations - [AutoNotes AI](https://www.g2.com/products/autonotes-ai/reviews) - [ChronicCareIQ](https://www.g2.com/products/chroniccareiq/reviews) - [DrChrono by EverHealth.](https://www.g2.com/products/drchrono-by-everhealth/reviews) - [ElationHealth](https://www.g2.com/products/elationhealth/reviews) - [Keragon](https://www.g2.com/products/keragon/reviews) - [Morf Health](https://www.g2.com/products/morf-health/reviews) ## Spruce Health Features **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Communications **Technology** - Telecommunications - Low Bandwidth Support - EHR Integration **Business Management** - Inventory Management - Merchant Services - Appointment Scheduling - Employee Management **Operations** - Workflow Management - Interoperability - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Administration** - Practice Branding - Practice Specific - Charting And Documentation **Marketing** - Client Communications - Loyalty Management - CRM **Compliance** - HIPAA Compliance - State Regulation Compliance **Practice Management** - Patient Records - Photo Management - E-Prescribing and Lab Orders - Patient Portal - Insurance Billing **Generative AI** - AI Text Summarization **Platform Tools** - Reporting and Analytics - Healthtech Integrations - Mobile App ## Top Spruce Health Alternatives - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [OhMD](https://www.g2.com/products/ohmd/reviews) - 4.8/5.0 (170 reviews) - [iPlum](https://www.g2.com/products/iplum/reviews) - 4.3/5.0 (201 reviews)