Spruce Health Reviews & Product Details

I love that I never miss a call—whether I’m using the desktop version on my MacBook or the app on my iPhone. No matter where I am, I can access texts, calls, and fax. This has improved my workflow and allows me to quickly at a glance see the calls and messages. As a therapist, this is a must! Pricing is affordable. Support and onboarding were simple, even ported my existing google number so I did not have to change numbers. Another PLUS for me! Review collected by and hosted on G2.com.

I dislike that when a call comes to my cellphone it just shows my office number vs the callers number, so there are times it's SPAM I could have avoided but was unable to do so because the caller was unknown. This could also be because I am used to Google and was aware of who was calling. Just adjusting to new interface. Review collected by and hosted on G2.com.

Spruce Health has been amazing for groups that need their therapists to be able to message patients individually or call providers one-on-one. That flexibility was a huge selling point for us. I also really like the ability to label which provider in our practice is the designated one for each patient, so it’s clear who is responsible. Review collected by and hosted on G2.com.

On the app’s main page, I can see every message that comes through, and it can feel overwhelming and confusing. I’m not sure whether AI could help refine this, but it would be helpful if keywords like “my bill,” “question about my account,” “question for my therapist,” “reschedule,” or “cancel appointment” could automatically define what the patient needs and apply the right label for the appropriate department in our office. That kind of labeling could reduce how many messages appear on the main page at once and make everything easier to organize. Review collected by and hosted on G2.com.

Nothing at the moment as they have no way of contacting a direct person. I set up an account today, paid today, paid for the phone number, worked on reaching out to patients for over an hour. Then all of a sudden I get an email stating my subscription was cancelled and now my account no longer exists. It's crazy! I was sending out text reminders for appointments and now I don't know if people are responding or not. I also emailed their sales and support team multiple times and no one has responded. Review collected by and hosted on G2.com.

Nothing at the moment as they have no way of contacting a direct person. I set up an account today, paid today, paid for the phone number, worked on reaching out to patients for over an hour. Then all of a sudden I get an email stating my subscription was cancelled and now my account no longer exists. It's crazy! I was sending out text reminders for appointments and now I don't know if people are responding or not. I also emailed their sales and support team multiple times and no one has responded. Review collected by and hosted on G2.com.

I like being able to have all our systems in one place, so I can customize and create mailboxes and also send internal messages without having to start a new thread. Review collected by and hosted on G2.com.

It’s been a complicated process to get the mailboxes working properly, and there hasn’t been much support to help set up the tools we need. Those tools used to be available when we first joined more than 6 years ago, but they don’t seem to be there anymore. Review collected by and hosted on G2.com.

I love that I can connect an automatic function to it. I used to spend about four hours a week sending out cancellation emails. I'm a mental health therapist that runs my own private practice, but with Spruce Health's Communicator plan and API integration, I was able to create an auto text feature using the Keragon AI workflow program. It has saved me a ton of time and mental energy. Very grateful to have found Spruce Health! Review collected by and hosted on G2.com.

There's a little bit of a learning curve with all the different options, but because the support has been great, it hasn't been too much of a hurdle. Review collected by and hosted on G2.com.

Spruce Health has been very flexible for my team. As my team grows and changes, each member can use their own phone. We do a phone tree and are able to make internal notes. This has allowed admin to communicate with clients and with the therapists seamlessly. I like the peace of mind that clients can message us privately. Spruce has been very versatile. Customer service is helpful when there are questions. Review collected by and hosted on G2.com.

The price for the phone tree has been steep. As my.practices grows, I’m not so sure it’s sustainable Review collected by and hosted on G2.com.

What I like best about Spruce Health is how simple it makes communication with patients. Secure texting, phone calls, voicemail, and team messaging are all in one place, which helps our office respond quickly and stay organized. Patients appreciate the convenience of texting, and it has improved engagement, appointment coordination, and overall communication efficiency. The platform is easy to use, reliable, and integrates well into our daily workflow. Review collected by and hosted on G2.com.

I would like to see more robust reporting, customization options, and integrations with EHR systems. Managing larger volumes of messages can sometimes be cumbersome, but overall the platform works well for our practice. Review collected by and hosted on G2.com.

Spruce Health is very easy to use for my small lactation consulting business. We do not use it for complaint messaging, just texting - and it helps keep us organized with tags and folders - so that no message gets lost. Review collected by and hosted on G2.com.

There is not anything I don't like. It works great for my team Review collected by and hosted on G2.com.

The functionality is there, you can probably do whatever you need to do while being compliant. The UI can be clunky at times. Things like editing someone's contact from the sms screen can take many clicks Review collected by and hosted on G2.com.

UI is clunky at times, it can take several clicks to do something simple like search a number to see if you've had previous convo's and then create a call, you can't just call the number you just searched Review collected by and hosted on G2.com.

It’s been really easy to organize my team and streamline our workflows. I have full visibility into what’s going on, and my patients love it too! Review collected by and hosted on G2.com.

I don’t really see any downsides overall; I just wish the integration with Elation were more flexible and offered a few more features. Review collected by and hosted on G2.com.