--- title: Solutionreach Reviews meta_title: 'Solutionreach Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 169 reviews by the users' company size, role or industry to find out how Solutionreach works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 169 scale: '5' date_modified: '2026-07-17' parent_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # Solutionreach Reviews **Vendor:** Solutionreach **Category:** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement) **Average Rating:** 4.3/5.0 **Total Reviews:** 169 ## About Solutionreach Accelerate your revenue cycle with a unified, customizable patient messaging solution that streamlines the patient journey from first appointment to final payment. Solutionreach is the easy-to-use communications solution that helps build personalized patient relationships, improves care outcomes, optimizes staff time, and drives revenue We transform your patient communications while integrating seamlessly into existing operations. For 24 years, Solutionreach has kept offices running smoothly daily by growing revenue, and reducing no-shows for healthcare customers of all sizes with our industry-leading platform and service reliability. To learn how to get happier patients and staff with Solutionreach, visit www.solutionreach.com. ## Solutionreach Pros & Cons **What users like:** - Users value the **streamlined appointment scheduling** with Solutionreach, enhancing communication and user satisfaction for staff and patients. (1 reviews) - Users value the **streamlined patient communication** with Solutionreach, making scheduling effortless for both staff and patients. (1 reviews) - Users value the **efficient communication** capabilities of Solutionreach, ensuring quick and easy updates for all customers. (1 reviews) - Users find **communication easy** with Solutionreach, allowing quick updates to reach customers efficiently. (1 reviews) - Users value the **communication efficiency** of Solutionreach, finding it quick to send updates to customers. (1 reviews) - Customer Support (1 reviews) - Ease of Use (1 reviews) - Efficiency Improvement (1 reviews) - Helpful (1 reviews) - Mass Communication (1 reviews) **What users dislike:** - Users are frustrated by **frequent updates** that change the functionality of Conversations, leading to a less seamless experience. (1 reviews) - Users find the **browser dependency inconvenient** , as it complicates usage and leads to accidental closures. (1 reviews) - Users find the **inefficient updates** frustrating, as it complicates the user experience with unnecessary browser requirements. (1 reviews) - Users desire a **pay per use payments option** for greater flexibility with Solutionreach billing. (1 reviews) - Users are frustrated with the **update issues** in Solutionreach, particularly the unintended browser opening of Conversations. (1 reviews) - User Discomfort (1 reviews) ## Solutionreach Reviews ### 1. Simplify your confirming an reviews! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2019 **What do you like best about Solutionreach?** I have found that a lot of times when I can't reach patients by phone I will get a quick response when I text them. This allows me to confirm appointments in a more timely manner. **What do you dislike about Solutionreach?** Really would like to see our reviews being pushed to our Facebook page automatically. **Recommendations to others considering Solutionreach:** Take advantage of being about to interact with your patients via text. The response time is so much better than calling and having to leave a voice mail for them to call you back. **What problems is Solutionreach solving and how is that benefiting you?** Our patients are more contentious about canceling in a timely manner since our automated message states we require 24 hours notice to avoid a fee.The ability to interact with patients an have appointments confirmed in a timely manner has much improved since we started using Solution reach. **Official Response from Lea Chatham:** > Thanks for the review. With SR Smart Reviews you can have reviews sent to Facebook automatically. Let us know if you want to get a demo of that. ### 2. Love it **Rating:** 5.0/5.0 stars **Reviewed by:** Alexis K. | Front Office, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2019 **What do you like best about Solutionreach?** I love SR intake! It has been so helpful in streamlining our office and getting pts checked in quickly. **What do you dislike about Solutionreach?** Some older patients don't understand the technology **Recommendations to others considering Solutionreach:** GET SR INTAKE **What problems is Solutionreach solving and how is that benefiting you?** I was having issues with pts opting out and not knowing how to opt back in. SR intake and texting has been a huge benefit **Official Response from Lea Chatham:** > Thanks, Alexis! ### 3. Very receptive tech support **Rating:** 4.0/5.0 stars **Reviewed by:** Justin S. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Solutionreach?** EHRs are complicated programs and occasionally things quit working. Solutionreach techs are always there to get things figured out and going again. **What do you dislike about Solutionreach?** There are a lot of services to learn and know. **What problems is Solutionreach solving and how is that benefiting you?** Solutionreach has been very helpful working with our EHR vendor to make sure everything works for the way that we do business. **Official Response from Lea Chatham:** > Thanks for the review, Justin! ### 4. Amazing Product for Patient Retention and Revenue Increase **Rating:** 5.0/5.0 stars **Reviewed by:** Cory N. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Solutionreach?** Easy to use. Accuracy in patient information. Patients LOVE the appointment reminders and birthday wishes. Our patient missed appointment average has significantly decreased, while our revenue has steadily increased. Customized newsletters are aweseome and Customer support is also phenomenal! **What do you dislike about Solutionreach?** We are a Chiropractic office and SR is not specifically geared toward our specialty, however, as we can customize everything, we make it work just fine! **Recommendations to others considering Solutionreach:** Dedfinitely consider if you are searching for a competetively priced solution to all your patient needs. **What problems is Solutionreach solving and how is that benefiting you?** Reduced missed/cancelled patient appointments. Increased revenue. Increased Patient Retention. **Official Response from Lea Chatham:** > We appreciate the review, Cory! ### 5. SOLUTION REACH **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2019 **What do you like best about Solutionreach?** THE SOFTWARE DOES MOST OF THE WORK FOR YOU **What do you dislike about Solutionreach?** HARD TO NAVIGATE THE WEBSITE AND CHANGE SETTINGS **Recommendations to others considering Solutionreach:** Make sure you like all the options and features and it works with your system **What problems is Solutionreach solving and how is that benefiting you?** CONTACTING PATIENTS AND SCHEDULING APPOINTMENTS **Official Response from Lea Chatham McCann:** > Thank you for the review and the feedback. We'll share your comments with our developers. ### 6. My patients love it and I love getting the good reviews online! **Rating:** 4.5/5.0 stars **Reviewed by:** Lee R. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Solutionreach?** Fewer no-shows and people are contacted after the exam to ask if they'd like to leave a google review. **What do you dislike about Solutionreach?** cost maybe - seems to be worth it though - otherwise, no complaints. **What problems is Solutionreach solving and how is that benefiting you?** Printing and mailing recall cards, actually reminding people of their exam (didn't used to do that). **Official Response from Lea Chatham:** > Thanks, Lee! ### 7. Helps with no-shows **Rating:** 4.5/5.0 stars **Reviewed by:** Patrick T. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2019 **What do you like best about Solutionreach?** We've been using SolutionReach in our practice for over 2 years. The text appointment reminders has worked well with patients keeping their appointments. **What do you dislike about Solutionreach?** The area that doesn't seem to work like it used to is the social media review portion. We aren't getting the reviews like we did. I'm really not sure why that has decreased. **What problems is Solutionreach solving and how is that benefiting you?** The text reminders has not only kept active patients reminded of their appointments, it send out reminders to patients that haven't been in for a few months. **Official Response from Lea Chatham:** > Thanks, you , Patrick. Would you like us to have somene reach out to discuss Smart Reviews. ### 8. Works for what we need **Rating:** 3.0/5.0 stars **Reviewed by:** Melissa R. | Chiropractic Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2019 **What do you like best about Solutionreach?** I love the text message service with patients! It is a great tool for this day in age and we get great reviews from patients as well,! **What do you dislike about Solutionreach?** We don't always get the notifications from the text service ,especially if more than one computer has the service on. We are also non- dental related and so the newsletters are not really geared for what we need, but that is no fault of solution reach. **What problems is Solutionreach solving and how is that benefiting you?** Communication with patients is becoming easier and more convenient! **Official Response from Lea Chatham:** > Thank you for the feedback, Melissa. ### 9. Great office tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Solutionreach?** I like that Solutions reach helps us minimize the no call no shows on busy days. Having a full schedule for the doctor is always important so it helps fill in the gaps when necessary with appointment reminders. **What do you dislike about Solutionreach?** There have been occasions where SR will send appt. reminders to patients even after their appt. was cancelled but it is few and far between. **Recommendations to others considering Solutionreach:** I recommend taking advantage of every tool that they have to offer and calling support when you can to get the most of the program. **What problems is Solutionreach solving and how is that benefiting you?** Getting patient's their paperwork prior to their visits and sending them review reminds has been a great benefit of the program. IT helps with patient retention and gaining new clients. **Official Response from Lea Chatham:** > Thanks for the review! ### 10. Best Ever **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Solutionreach?** We love everything about Solution reach! We love that patients are receiving constant reminders. The two way text feature is amazing. We have reactivated so many overdue patients using this system. **What do you dislike about Solutionreach?** I don't like that if the patient doesn't add an email in the system and doesn't keep the one we added in the solution reach provider portal. It deletes it because it is just pulling from our system. **Recommendations to others considering Solutionreach:** I recommend them on every facebook page I can **What problems is Solutionreach solving and how is that benefiting you?** Patient reactivation **Official Response from Lea Chatham:** > Thank you for the great review! ### 11. SR has been great the past 4 years. If there is ever a problem they are quick to respond and help **Rating:** 5.0/5.0 stars **Reviewed by:** Mindy B. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2019 **What do you like best about Solutionreach?** My favorite part is the text reminders or the ability to text your patients. **What do you dislike about Solutionreach?** I dislike the fact that patients with T-mobile cannot communicate with us. **What problems is Solutionreach solving and how is that benefiting you?** missed appointments are fewer with all the reminders that we can send out. **Official Response from Lea Chatham:** > Thanks, Mindy! ### 12. Consistent Service **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Solutionreach?** Solutionreach has a responsive customer service and core product that delivers consistently on the important features. **What do you dislike about Solutionreach?** Some of the add-ons seem overvalued for their return. The smartreview software was not worth the overhead for our practice. **Recommendations to others considering Solutionreach:** Of the patient communication softwares we have used, solutionreach has provided the most consistent service. **What problems is Solutionreach solving and how is that benefiting you?** Our previous software had trouble syncing with Officemate. Solutionreach has generally solved that and customer service has been available when we have had problems. **Official Response from Lea Chatham:** > Thank you for the review. If you are still using Smart Reviews and would like us to have someone work with you on getting more from that software please let us know. We'd be happy to have someone call. ### 13. Very helpful program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Solutionreach?** Program is like another employee in the spa industry we are all multi-tasking so that helps! **What do you dislike about Solutionreach?** Sometimes system and texting is down. If a patient texts confirming their appt like 1 month ago, the system needs to generate another text because they always forget. **Recommendations to others considering Solutionreach:** just get it **What problems is Solutionreach solving and how is that benefiting you?** Texting is very helpful no one answers their phone any more. Love the reviews and not having to call all patients to confirm them is nice. **Official Response from Lea Chatham:** > Thanks for the review! ### 14. Solutionreach captures patients **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew S. | Optometrist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Solutionreach?** Our clinic really likes the recall system **What do you dislike about Solutionreach?** Not all features are compatible/friendly with our current office management software and our current EHR **Recommendations to others considering Solutionreach:** Customer service is always helpful. They have been able to remote in and fix anything really fast. Great service with so many different tools to help with patient interactions. **What problems is Solutionreach solving and how is that benefiting you?** Getting patients to come back on time for their yearly exams, SR keeps our schedule busy. **Official Response from Lea Chatham:** > Thanks, Andrew! ### 15. Customazible platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2019 **What do you like best about Solutionreach?** Solution Reach is far better than other platform. Most features are customizable according to your office needs. Customer service is good and knowledgeable with the program and managers response time are within 24 hours. **What do you dislike about Solutionreach?** We have no dislikes at all. This is so far the best platform we have ever tried. Thanks to the support team for helping us all the time **What problems is Solutionreach solving and how is that benefiting you?** Benefits are great reaching out with patients Text features are great as the office phone number shows up on text as compared to the regular 5 digit. You have an option to turn off some features that your office doesn't need. **Official Response from Lea Chatham:** > Thanks for the great review! ### 16. Product services performed as presented. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2019 **What do you like best about Solutionreach?** Dashboard is an ease. Able to make adjustments without delays. **What do you dislike about Solutionreach?** We have no dislikes at this time that would present reason to comment. **What problems is Solutionreach solving and how is that benefiting you?** Our major problem solved was impact of no shows, since we are not able to reload a patient for our type services in an instant. This also negatively impacted our practice financially which has been mitigated in a very positive way with SR. **Official Response from Lea Chatham:** > Thanks for the review. ### 17. front desk and da 2 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2019 **What do you like best about Solutionreach?** easy to learn how to use.Saves time to text and get response rather than calling all my patients .Especially when no one answers the phone **What do you dislike about Solutionreach?** The only thing I dont like is the text messages never go away after the conversations **Recommendations to others considering Solutionreach:** great for the price and ease around the website **What problems is Solutionreach solving and how is that benefiting you?** no problems .I found how easy it is to move around the website **Official Response from Lea Chatham:** > Thanks for the review! ### 18. Time saving tool **Rating:** 4.0/5.0 stars **Reviewed by:** Tracy J. | Administrative Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Solutionreach?** It has helped to save a lot of time in regards to confirming patient appointments **What do you dislike about Solutionreach?** Not always easily integrated with Nextech. Also, it occasionally takes time for the representatives to get back with me when I leave a message **What problems is Solutionreach solving and how is that benefiting you?** Definitely helps with time management and is also an easy way for patients to contact us to schedule an appointment **Official Response from Lea Chatham:** > Thank you for the review, Tracy. ### 19. It really works! **Rating:** 4.5/5.0 stars **Reviewed by:** Katie B. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Solutionreach?** We are able to utilize Solutionreach daily. They confirm our appointments for us via phone, text or email. The amount of no shows in our practice has decreased! **What do you dislike about Solutionreach?** When our dental software upgrades we usually have to call customer service to get everything to sync again! **What problems is Solutionreach solving and how is that benefiting you?** We are not spending countless hours on the phone confirming patients! **Official Response from Lea Chatham:** > Thanks, Katie! ### 20. Usually very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Tracy I. | Treatment/Scheduler/Receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2019 **What do you like best about Solutionreach?** SR customer service is very timely in calling back to give support **What do you dislike about Solutionreach?** This time I did not agree on what they had told me. I had never had any problems before. **What problems is Solutionreach solving and how is that benefiting you?** Love being able to send a text to a patient with a quick response. Everyone is so busy with their lives that texting has become to way to communicate. **Official Response from Lea Chatham:** > Thank you for your review, Tracy. We'll pass on your feedback to customer success. ### 21. Services are great. Difficulty getting a live rep when help is needed. **Rating:** 4.0/5.0 stars **Reviewed by:** Meliza A. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2019 **What do you like best about Solutionreach?** I like that SR saves staff time and practice money with appointment reminders and due/overdue recalls. **What do you dislike about Solutionreach?** The difficulty in getting a live rep to help with issues. **Recommendations to others considering Solutionreach:** Great for confirmations, reviews, recalls. **What problems is Solutionreach solving and how is that benefiting you?** Solving: Time availability with staff when needed to do other projects. Benefits: Patient due/overdue appoinments aren't missed and allows for increased production. **Official Response from Lea Chatham:** > Thank you, Meliza. ### 22. Awesome Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Solutionreach?** I love the online appointment scheduler! It saves so much time, and allows patients and potential patients to initially serve themselves during their busy time schedules. **What do you dislike about Solutionreach?** I don't like that reviews that are captured are stored on smile reminder's website rather than Google or Facebook. **Recommendations to others considering Solutionreach:** If you don't understand something, reach out to their help desk. They are very nice, patient, and willing to help and resolve any issues you experience. **What problems is Solutionreach solving and how is that benefiting you?** Our team is able to work more efficiently with Solutionreach and stay organized and in touch with our patients. **Official Response from Lea Chatham:** > Thanks you for the review. With SR Smart Reviews you can get reviews on Google and Facebook. If you'd like a demo, let us know. ### 23. Communications need improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Solutionreach?** Ease of use once you know what to do. There are quite a few additional options that make it less than user-friendly unless someone is teaching you, however. **What do you dislike about Solutionreach?** We struggle to hear back about issues when emailing support. **What problems is Solutionreach solving and how is that benefiting you?** Giving patients an easy and modern way to provide and update their information. **Official Response from Lea Chatham:** > I am really sorry about your issues with support. If you ever have a problem reaching someone, please reach out on Facebook and we can help escalate the issue. ### 24. Solutionreach was just the solution that our office needed! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2019 **What do you like best about Solutionreach?** Because of SolutionReach doing the work for us, we have been able to cut our no show rate in half! Their customer service has always made sure all of our needs were met and taken care of. **What do you dislike about Solutionreach?** Anytime I had an issue, they responded quickly and efficiently. **What problems is Solutionreach solving and how is that benefiting you?** They have saved our office $ by calling the patients so our staff can do what they need to do, take care of patients. Not spend time on the phone reminding patients of their upcoming appointments. **Official Response from Lea Chatham:** > Thanks for the review! ### 25. Solution reach is a helpful tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2019 **What do you like best about Solutionreach?** Solution reach is a streamlined way to keep patient demographics up to date and remind them of their appointments. **What do you dislike about Solutionreach?** Sometimes the website goes down during the day. **What problems is Solutionreach solving and how is that benefiting you?** Solution reach allows us to text patients when they do not answer their phones. **Official Response from Lea Chatham:** > Thanks for the review! ### 26. Effective tool for patient communication **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2019 **What do you like best about Solutionreach?** The conversation feature is very helpful in communicating with patients **What do you dislike about Solutionreach?** Can't think of anything negative currently **Recommendations to others considering Solutionreach:** Give it a try. You'll be glad you did! **What problems is Solutionreach solving and how is that benefiting you?** When patients are unable to be reached by phone, they usually respond by text in Conversations feature **Official Response from Lea Chatham:** > Thank you for the great review! ### 27. Wonderful and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Solutionreach?** Solution reach does a great job with updating any changes we need in a timly manner! **What do you dislike about Solutionreach?** No dislikes All is well, we love Solution Reach **Recommendations to others considering Solutionreach:** Try it Vial trial **What problems is Solutionreach solving and how is that benefiting you?** It is making our office much more efficient and helps us save time! **Official Response from Lea Chatham:** > Thanks very much for the review! ### 28. Great tool for patient connection! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Solutionreach?** SR has been great with following up with patients. Their texting ability has made communication with patient super easy. **What do you dislike about Solutionreach?** Some things on the dash board are a bit hard to find **What problems is Solutionreach solving and how is that benefiting you?** We use the eblast, text and appointment reminders to save time **Official Response from Lea Chatham:** > Thank you for the review! ### 29. Very Effective **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Solutionreach?** The automatic recall reminders (up to 2 years overdue!!) **What do you dislike about Solutionreach?** As a pedi office, I don't like that the portal only has each individual patient. No family option **What problems is Solutionreach solving and how is that benefiting you?** Kicking up a lot of dust with overdue patients, they love the texting feature **Official Response from Lea Chatham:** > Thank you for the review. I believe there is a family option. Message us if you'd like someone to follow up about that. ### 30. Patient contact **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2019 **What do you like best about Solutionreach?** Email and text messages that are sent to patients **What do you dislike about Solutionreach?** Sometimes having problem logging in. The system is not secured. Can’t pull it up on some of the computers. **What problems is Solutionreach solving and how is that benefiting you?** Being able to communicate with patients **Official Response from Lea Chatham:** > Thank you for the review. Let me know if you'd like me to have someone call to see if we can figure out what the problem is with logging in sometimes. ### 31. Lots of options **Rating:** 4.0/5.0 stars **Reviewed by:** Lisa R. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2019 **What do you like best about Solutionreach?** Good customer service and a lot of options for improving your business **What do you dislike about Solutionreach?** Prices are a bit high for the size of our business **What problems is Solutionreach solving and how is that benefiting you?** Confirmations, recalls, contacts **Official Response from Lea Chatham:** > Thanks, Lisa. ### 32. information **Rating:** 3.5/5.0 stars **Reviewed by:** Michelle A. | optician, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Solutionreach?** The ease of use. The extra reports, and features **What do you dislike about Solutionreach?** Too many buttons to click. Software glitches allot. **What problems is Solutionreach solving and how is that benefiting you?** We use this software in our medical practice **Official Response from Lea Chatham:** > Thank you for your feedback, Michelle. ### 33. Office Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2019 **What do you like best about Solutionreach?** We love Solutionreach! Solutionreach has made communicating with patients via text possible. **What do you dislike about Solutionreach?** Can not think of one thing we dislike so far. **What problems is Solutionreach solving and how is that benefiting you?** Solutionreach has made scheduling patients who are past due for appointments easy to identify. We are now able to get them scheduled for appointments. **Official Response from Lea Chatham:** > Thank you for the review! ### 34. Great for reminders **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Solutionreach?** We love being able to communicate with our patients in a fashion that is more accessible to them, not everyone has time to talk on the phone during their busy day. **What do you dislike about Solutionreach?** Most of our patients complain that text reminders automatically get set to HOH and that has to be manually changed. **What problems is Solutionreach solving and how is that benefiting you?** Filling our schedule faster and more efficiently. **Official Response from Lea Chatham:** > Thank you for the feedback. We'll pass it along to our product development team. ### 35. SolutionReach Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2018 **What do you like best about Solutionreach?** Before our office switched to SolutionReach recalls were mine numbing task. But now, everything is automated and appointment reminders are sent out automatically. I also love their new text messaging feature which allows us to communicate and have conversations with our patients via text message. The review/survey feature of SR is also a great way to know what patients really think of our practice and help us improve. **What do you dislike about Solutionreach?** I don't dislike anything per say about SR, but I do think that with a few improvements they could make their system so much better. The newsletter format/coding needs to be updated and more user friendly. It also would be nice if their was an easier way to reset SR if it skips an update. When I say update I am talking about how recalls/appointment reminders are set on a schedule. Every once in awhile it will miss a sending out appt. reminders at the right time and it is a process to get it reset. **Recommendations to others considering Solutionreach:** I would just recommend doing your research and making sure it is the right product for you. It is a wonderful tool and the customer support makes it easy to learn the system. **What problems is Solutionreach solving and how is that benefiting you?** - Recalls and appointment reminders are now automated which helps our office focus less on the trivial aspects of running an optometry practice and more on the patients. - We have a medium to send out electronic newsletters and birthday notifications to all of our patients. - The surveys/reviews allow us to improve our patient experience. ### 36. Helpful, once you get through **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2019 **What do you like best about Solutionreach?** It seems like it will be a good program, once we get fully up and running **What do you dislike about Solutionreach?** Seems like the nifty bells and whistles with JIVE are a little sketchy in getting going **Recommendations to others considering Solutionreach:** Be prepared to be patient and fairly frustrated **What problems is Solutionreach solving and how is that benefiting you?** I just hope it will help our office run smoother **Official Response from Lea Chatham:** > Thanks for the feedback. If you'd like. we can have someone call about Spotlight and JIVE if you need some additional help. Just message us with your contact information. ### 37. Solution Reach is the best of the best! **Rating:** 5.0/5.0 stars **Reviewed by:** Latisha G. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Solutionreach?** I like that they have only made promises they could keep and went above and beyond when it came to making sure we had all of the help/knowledge we needed to use their products. A few of our office personal favorites are: - SR will email, text or call your appointments as many times or as few as you want to remind them of their appointments with you. * Ours are set to 2 days before and 2 hours before the appointment. - They have pre-made newsletters that you can customize and send out via email on a monthly basis with information pertaining to your industry. (Ours has National Sunglass Day or Eye Safety awareness month) * We do not use this monthly, we create email blasts for special occasions or events in our office. - Group Messages are the BEST! This enables your office staff to notify patients for a whole day or week about a closing, delay or any changes in your schedule with one quick email instead of someone having to take home a print-out and make these calls from home. - Your schedule for the day is also saved online and helps to make it easier to create those group messages. - All emails that go out have a link in them for the patients to be able to click and take a survey, refer a patient to your office, or they can click another link and request an appointment. *This enables an email to be sent to your front desk that the patient would like a call to set up an appointment and the patient has usually submitted dates and times that would be best which cuts back the phone time to set up the appointment. **What do you dislike about Solutionreach?** The only thing I can think that I disliked about the whole process was fine-tuning the set up. However, this setting up being so detailed is what makes it so perfect. **Recommendations to others considering Solutionreach:** It does take some setup but the SR customer service team has not failed us yet and walk you through everything. I would gladly refer this company to any doctors’ office! **What problems is Solutionreach solving and how is that benefiting you?** Since we have been with SR it has made a HUGE impact on the efficiency and time management in our office, not to mention cut costs for us when it comes to purchasing post cards, stamps, and employee time to process each recall or notification needed. ### 38. Take pressure off front desk **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Solutionreach?** Text message confirmations are a big hit **What do you dislike about Solutionreach?** Makes it easier for patients to cancel appointments so we have had more no-shows than before **What problems is Solutionreach solving and how is that benefiting you?** Increased recall/return patients **Official Response from Lea Chatham:** > Thank you for the feedback. ### 39. SOLUTION REACH USER **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Solutionreach?** THE AUTOMATED CONFIRMATIONS AND REMIONDERS **What do you dislike about Solutionreach?** THE LAPSE IN UPDATED INFORMATION TO OUR EMR **Recommendations to others considering Solutionreach:** N/A **What problems is Solutionreach solving and how is that benefiting you?** THE TIME IT TAKES TO CALL AND GET CONFIRMATIONS FOR PATIENTS **Official Response from Lea Chatham:** > Thanks! ### 40. easy of appoitment schedule **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2019 **What do you like best about Solutionreach?** how easy it is to confirm my patients appoitments **What do you dislike about Solutionreach?** not applicable. everyting has been fine. **What problems is Solutionreach solving and how is that benefiting you?** None so far everyting has been woeking well **Official Response from Lea Chatham:** > Thanks for the review! ### 41. Best Dental Software **Rating:** 5.0/5.0 stars **Reviewed by:** Tanya M. | Receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2018 **What do you like best about Solutionreach?** Its a great software that makes it easier to interact with out patients and also it brings make patients that have been lost in the schedule. I also LOVE there support team, they reach out quickly and they help you with any issues. **What do you dislike about Solutionreach?** I honestly don't have any issues. They have always been good to us and if there is any issues they fix them right away! **Recommendations to others considering Solutionreach:** GET IT!!!!!! YOU WONT BE SORRY. Its such a great software management system . **What problems is Solutionreach solving and how is that benefiting you?** Less no shows, patients communication is better in this busy world. We can text them ### 42. Better Patient Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Whitney E. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2018 **What do you like best about Solutionreach?** The confirmations are automatic after the set-up and integration is complete. We can see when messages were sent and if they were confirmed. Office staff doesn't even have to think about confirming appointments. With using Notify, patients are also able to text our office. We can respond, and our messages will show as our office main line. **What do you dislike about Solutionreach?** There are templates to work from, but it would be nice if they were more customizable, so our confirmation emails can look exactly the way we want. We have our own patient portal. We can't add a button for that, because there is a patient portal from SolutionReach, that we do not use, but can't remove. The company also makes too many sales calls for upgrades or added features. **Recommendations to others considering Solutionreach:** Solutionreach is completely reliable and helpful to our practice. This saves on time, and helps patients keep appointments, limiting cancellations or no shows. **What problems is Solutionreach solving and how is that benefiting you?** With the amount of patients our practice sees per day, our front office staff was spending a lot of time just on confirmation calls. ### 43. Always Connected **Rating:** 5.0/5.0 stars **Reviewed by:** Michael G. | Doctor, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2018 **What do you like best about Solutionreach?** I truly love how Solution Reach helps reduce the time it takes on a daily basis to complete patient recall and appointment confirmations. It is an awesome feature to have considering how busy our practice is daily. It allows our practice to function better as a team and not have to make the phone calls our selves. **What do you dislike about Solutionreach?** There is not much to dislike about this product and what it offers. If there was something I could change it would be the Non- personalized smart reviews. Currently, it can be misleading to patients, the invite has appears different on depending on the device used to view it. **Recommendations to others considering Solutionreach:** JUST TRY IT AND THANK ME LATER! **What problems is Solutionreach solving and how is that benefiting you?** We have come to realize how many patients can actually fall through the cracks and miss out on proper treatment. We are able to keep better communication with patients and not spend a ton of time doing so. Solution Reach really does a lot of the work in keeping track ### 44. Amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2018 **What do you like best about Solutionreach?** I love that I can always contact someone through instant message if I have questions and there are webinars that explain a lot of the features. **What do you dislike about Solutionreach?** The only complaint I have is very minor, but I think sometimes finding reports and certain templates can be confusing. (Not a huge deal at all though because I end up finding what I need after a minute or two!) **What problems is Solutionreach solving and how is that benefiting you?** Automated Appointment reminders are a huge help and it saves us time since we aren't having to call every single patient for every day. Also, the SR Conversations have saved us so many no-shows! Before, patients thought that replying "no" to a reminder text would cancel their appointment even though it wouldn't. Now, with conversations we are able to see that they sent a "no" or "cancel" and we are able to call them or message them back to reschedule. ### 45. Solution Reach for the win! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2018 **What do you like best about Solutionreach?** Great customer service, Ease of use, especially now with SR unplugged and the help center. They continue to help me learn and show me new things I may not have known. Communication, communication, communication!!! Excellent!! **What do you dislike about Solutionreach?** Landline versus mobile and email. If a patient has a landline and an email or a landline and a mobile number it automatically eliminates the landline confirmation. Some of our elderly patients don't like or know how to text but they have a cellphone. I have a multitude of patients I still have to make a confirmation phone call to because SR won't send a landline call because they have a mobile number. Newsletter editing. Wish it was a little easier to edit. That being said I do love the overall selection and use of Newsletters. **What problems is Solutionreach solving and how is that benefiting you?** Solution Reach allows our office to communicate with our patients more efficiently ### 46. Great time-saver **Rating:** 4.5/5.0 stars **Reviewed by:** Karen F. | Hygiene Coordinator, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2018 **What do you like best about Solutionreach?** Really like being able to text our patients. It has saved a lot of time compared to calling patients for last minute openings. Setup was quick and easy and went live right away. **What do you dislike about Solutionreach?** We're in Canada and they are in the US. Just some carrier differences. The templates are there but we don't send out newsletters very often. At first glance they seem very garbled. **Recommendations to others considering Solutionreach:** Sign on! You won't regret it! **What problems is Solutionreach solving and how is that benefiting you?** Solutionreach has saved us from having so many no-shows. Patients have received a reminder message 2 hours prior to their appointment and otherwise would have forgotten about their appointment ### 47. Solution Reach is the new middle man **Rating:** 5.0/5.0 stars **Reviewed by:** Tee P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2018 **What do you like best about Solutionreach?** No longer having to contact patients to confirm appointments **What do you dislike about Solutionreach?** I dislike that when a patient cancels an appointment it does not automatically remove them from the schedule. It would be nice to also have a virtual waiting list. **Recommendations to others considering Solutionreach:** The is the best when it comes to confirming appointments and texting patients as a group if the office is closed for an emergency due to weather. **What problems is Solutionreach solving and how is that benefiting you?** Communication and confirmation of email with patients. Also allowing the patient to leave reviews helps us to improve our practice. We utilize all the benefits of email, text and phone confirmation and allowing the patient to respond right away with yes or no. Not many other software's allow you to confirm or deny it is just a reminder and that makes the difference. ### 48. Time saving, great company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2018 **What do you like best about Solutionreach?** It's hard to determine which feature is the best. The SR Conversations is definitely one of my favorites as it makes communicating with patients a walk in the park, but on the flip side the recalls and eyewear notifications are also such a time saving feature, freeing up my staff to focus on other things in the office. **What do you dislike about Solutionreach?** I can honestly say that there is not anything that I have found that I dislike about Solution Reach. **Recommendations to others considering Solutionreach:** Definitely worth the investment, the ROI is phenomenal. **What problems is Solutionreach solving and how is that benefiting you?** Less missed and cancelled appointments, more recalls scheduled, less time spent on the phone trying to contact patients and leaving messages that are not returned. Being able to communicate with patients via text is also such a convenience and honestly most patients prefer being contacted by text. Most patients do not listen to messages that are left on voicemail. ### 49. Improvements are much needed. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2018 **What do you like best about Solutionreach?** I enjoyed the ability to send and receive texts, set up reminder e-mails, or even wish a patient Happy Birthday! **What do you dislike about Solutionreach?** There is a lot I was unhappy with. First was contract and pricing. Next, I didn't like the limitations it put in place to contact my patients. In major snow storms, I would have to use over 100 communications and kept hitting a wall. With no power, you NEED to text and call cell phones, limiting ones service makes it impossible. I also didn't like the limitations it put on the NUMBER of communications I can do. Some patients need multiple reminders, 3 isn't enough. **Recommendations to others considering Solutionreach:** Shop around with other companies and find something that fits your exact needs. For my base of 5000 active patients, this wasn't a good fit. **What problems is Solutionreach solving and how is that benefiting you?** This software helped slightly improve my no show percentage. ### 50. Great platform! **Rating:** 4.0/5.0 stars **Reviewed by:** Jasmine M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2018 **What do you like best about Solutionreach?** I love that Solution Reach does all of our recall reminder and appointment confirmations for us - and that it's customizable **What do you dislike about Solutionreach?** Some of the newer things they've implemented are a little glitchy at times - but it's really easy to reach customer support when that happens. **What problems is Solutionreach solving and how is that benefiting you?** We have started using the option to text patients, instead of call or email, with Solutionreach and our patients and staff are loving it. ## Solutionreach Discussions - [What is your biggest need for texting communication during this time?](https://www.g2.com/discussions/51434-what-is-your-biggest-need-for-texting-communication-during-this-time) - 1 comment, 1 upvote - [How do I make sure the reviews are getting on Google and Yelp?](https://www.g2.com/discussions/24099-how-do-i-make-sure-the-reviews-are-getting-on-google-and-yelp) - 2 comments, 1 upvote - [Is Solution Reach only for US based companies ?](https://www.g2.com/discussions/is-solution-reach-only-for-us-based-companies) - 1 comment, 1 upvote - [Is there a way to import copay's into the patient profile under insurance?](https://www.g2.com/discussions/12098-is-there-a-way-to-import-copay-s-into-the-patient-profile-under-insurance) - 1 comment, 1 upvote - [I would love someone to contact us regarding the SR Intake issue we are having.](https://www.g2.com/discussions/12091-i-would-love-someone-to-contact-us-regarding-the-sr-intake-issue-we-are-having) - 1 comment, 1 upvote - [View Solutionreach pricing details and edition comparison](https://www.g2.com/products/solutionreach/reviews?page=3&source=search§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+07%3A42%3A37+-0500&secure%5Bsession_id%5D=aa4605cf-59c7-4f5a-96d7-66048c8ecc24&secure%5Btoken%5D=208814f0af3f6b0554fd875a574e120d30e43db5268899ba8e711c84064b759b&format=llm_user) ## Solutionreach Integrations - [Denticon](https://www.g2.com/products/denticon/reviews) - [Eyefinity OfficeMate](https://www.g2.com/products/eyefinity-officemate/reviews) ## Solutionreach Features **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Data Collection** - Patient Data Aggregation - Patient Case Management - Patient Data Management - Patient Case Management - Clinical Communication and Collaboration - Patient Case Management - Utilization Management - Patient Case Management **Patient Convenience ** - Payment Collection - Patient Check-in - Mobile Patient Intake **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Communications **Patient Experience** - Dashboards & Reporting - Team Management - Secure Communications - Patient Experience Management **Administration ** - Patient Data Transfer - HIPAA Compliance - Appointment Scheduler Integration **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration **Generative AI** - AI Text Summarization ## Top Solutionreach Alternatives - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [RevenueWell](https://www.g2.com/products/revenuewell/reviews) - 4.7/5.0 (134 reviews) - [Luma Health](https://www.g2.com/products/luma-health/reviews) - 4.8/5.0 (81 reviews)