Carepatron Reviews & Product Details

CarePatron has been a game-changer for my practice from day one. As a small but growing business, I needed something that was powerful, simple, and affordable, and CarePatron has exceeded my expectations in every category. They make it easy to run a professional practice without feeling buried in technology or paperwork.

The video appointment feature is incredibly smooth. My clients receive clear links, sessions connect without headaches, and the layout is intuitive for both the provider and the client. I can move from my schedule to a video session in just a few clicks, and everything feels organized and steady. For clients who may not be tech savvy, this matters a lot, and CarePatron has made that part almost effortless.

Billing and invoicing are just as straightforward. Sending invoices takes only moments, and everything is clean, clear, and easy to track. The email system is simple to use and very professional, so clients receive what they need without confusion. Instant messaging inside the platform is another major win. I can quickly and securely touch base with clients, clarify details, or share updates, all in one place, without juggling a bunch of different apps.

One of the things I appreciate most is that CarePatron keeps improving the platform without punishing loyal customers. They continue to add features, refine the experience, and expand what the system can do, yet they honor the rate you start with. That level of integrity and respect is rare. It shows they are in this for long term relationships, not quick hits.

Their support team is outstanding. Any time I have a question, they are truly Johnny on the spot. Responses are fast, friendly, and actually helpful. You can tell they understand what it is like to run a real practice with real people, real schedules, and real pressure. They listen, they respond, and they fix things. That alone sets them apart.

For a smaller business that is growing in phases and being careful with every dollar, CarePatron is an ideal starting point and a very strong long-term partner. The platform is budget-friendly, thoughtfully designed, and built to grow with you. They support insurance workflows, make documentation easier, and keep everything in one place so you can focus on serving your clients instead of wrestling with systems.

In short, CarePatron is truly awesome. They make it easier to practice with excellence, to scale at a realistic pace, and to take good care of the people you serve. I recommend them wholeheartedly to any clinician or coach who wants a dependable, friendly, and capable practice management solution. Review collected by and hosted on G2.com.

The only thing I dislike is a recent change in the calendar workflow. I used to be able to click directly on the client’s name in the calendar and go straight into the video appointment. About four weeks ago that changed, and now I have to click on the appointment, hit edit, then send, and only then can I get into the video session. It is not a deal breaker at all, but it does add extra steps to something that used to be very simple. If they bring back the ability to join the video call just by clicking the client’s name in the calendar, the experience would be absolutely perfect for me, because I truly love the rest of the program and how easy everything else is to use. Review collected by and hosted on G2.com.

Carepatron works very similar to very expensive software I have used in my career of over 30 years in health care. Starting a new primary care company I wanted something affordable and Carepatron is! The software is intuitive and I can tailor to my particular needs. Review collected by and hosted on G2.com.

While all diagnoses ICD 10 codes are availabe, I would like the CPT codes to be there for ordering tests. Also, a video on billing that explains the whole process. Finally, in a wish list I would want Carepatron to be able to send prescriptions to the pharmacy and/or orders to imaging or lab centers or hospitals. Review collected by and hosted on G2.com.

I came to the platform after my current EHR fees kept increasing month to month. I just opened my practice in January and have been growing at a consistent rate. With growth comes more therapists, more claim submissions, etc. This has made prices go through the roof. Carepatron has economical pricing and it doesn't stop there. The features that are a part of this site continue to grow and are some of the most innovative in the market. Their Customer support seems to be on par too. I hopped on a quick 15 minute phone call with Marko to have him answer my questions. Great conversation and he was very knowledgable! Review collected by and hosted on G2.com.

The AI could use some work. I am switching from another AI based company that integrates with EHRs and Carepatron's AI seems to have a more surface level knowledge of what I do as a SLP instead of the other AI software that tailored its output to be very SLP oriented in how it produced language. Review collected by and hosted on G2.com.

I love how Carepatron is simple and straightforward, as it makes my work in private practice EHR much easier. The platform is incredibly user-friendly, offering an intuitive experience that simplifies managing client notes, documents, and billing. I find great value in its customer service, which has been consistently excellent and easily accessible, making any issues quick to resolve. One of my favorite features is the ability to view multiple screens at once and seamlessly toggle between tasks, enhancing my efficiency and workflow. The AI-scribe functionality is also a standout, as it significantly saves time and adds convenience by assisting with documentation needs. Setup was incredibly easy, and overall, the software has proven to be a reliable and efficient tool. Carepatron truly stands out for its capabilities in addressing my professional needs efficiently. Review collected by and hosted on G2.com.

The billing section could be a little more streamlined so it's easier to view separate team members and their billing hours. Review collected by and hosted on G2.com.

I really value Carepatron for its ease of use, which greatly benefits my coaching business by simplifying the management of essential tasks such as scheduling, billing, meetings with clients and colleagues, handling contracts, forms, and client records. The platform offers an intuitive experience that makes task management seamless. Additionally, I find the help desk to be extremely helpful, providing effective support when needed. I particularly appreciate the scheduling and client meeting features, as well as the contracts and reminders tools. The initial setup was very easy, a stark contrast to some of the complexities encountered with other platforms like Zoom and Calendly, which we previously used. Overall, Carepatron has significantly streamlined operations in my coaching business. Review collected by and hosted on G2.com.

I have been experiencing logging in issues with Carepatron. Specifically, passwords are not recognized, which causes significant inconvenience. Additionally, emails regarding these issues tend to arrive much later than needed, which delays resolving the login problems effectively. Review collected by and hosted on G2.com.

I love how Carepatron puts everything I need in one place. Before this, I was jumping between different apps for scheduling, patient notes, billing, and communication - now it's all right here. The AI features really help speed things up, especially with documentation and routine tasks. Review collected by and hosted on G2.com.

It definitely took me a few weeks to get comfortable with all the features when I first started using it. Review collected by and hosted on G2.com.

Carepatron is incredibly easy to use, with a clean interface that makes scheduling and managing appointments straightforward. The uptime has been excellent, so I’ve never had to worry about the system being down during busy days. Their customer support is responsive and helpful, and the pricing is very reasonable compared to other tools. Overall, it’s a dependable solution for medical professionals. Review collected by and hosted on G2.com.

The platform could benefit from more customization options to better tailor it to specific practice needs. I’d also like to see improved text message reminders with more flexibility in how and when they’re sent. These are minor issues, but adding them would make the software even stronger. Review collected by and hosted on G2.com.

What I like most about carepatron is its simplicity! It's not a system that needs a bootcamp for my employees to learn. It's simple (too much) Review collected by and hosted on G2.com.

Because it is simple, it is too simple! It passes the point where the interface is just made up of texts and more texts to select and choose. You feel this limitation even more on a platform where there is no order customization, etc. example: in the team members tab, I would like after the name to show the person's position in the company, but it is the number and it is not something that can be changed, you just accept it and feel that it is a simple system (and one more once again: too simple) Review collected by and hosted on G2.com.

CarePatron has significantly streamlined my massage therapy business operations by solving the problem of booking appointments efficiently. I am particularly impressed with the platform's intuitive design and the ease of setting it up, which was neither difficult nor time-consuming. One of the standout features for me, and most beneficial for my clients, is the ability to book appointments without the need for creating a username or password, which simplifies the process on their end. This functionality has greatly benefited my business, making it easier for clients to schedule appointments seamlessly. Additionally, I find the layout of the dashboard to be incredibly pleasing, and the ability to embed a booking button directly onto my website has enhanced customer engagement and convenience. Overall, CarePatron provides a user-friendly experience with features that truly meet the needs of my business and clients. Review collected by and hosted on G2.com.

I would maybe change the ability to customize the look of the dashboard. Review collected by and hosted on G2.com.

I appreciate that setting up Carepatron was easy and user-friendly, with helpful guidance available for actions like putting a new patient into the system and creating an appointment time. The software provides HIPAA compliance, which is essential for my business, and it offers seamless, quick, and easy input of patient information. I enjoy the cost-effectiveness, as the pricing aligns well with my business needs. Additionally, quick access to patient charts is a standout feature, streamlining my operations significantly. The capability to make appointments and send emails directly through Carepatron enhances my workflow efficiency. Overall, I am inclined to continue using Carepatron due to the combination of these valuable features, its compliance, and the impact on my daily activities. Review collected by and hosted on G2.com.

I love everything about Carepatron! Review collected by and hosted on G2.com.