Solutionreach Reviews & Product Details

My company has been using Solution Reach for more than 20 years, and the reminder platform has truly been a game changer for our office. The automatic reminder messages work very well, and we consistently see strong engagement from patients. We typically have about 85–90% compliance, with patients confirming their appointments through email or text. Review collected by and hosted on G2.com.

The features that do work are wonderful. Unfortunately, our dental software company doesn’t integrate with all of the features Solution Reach has to offer, so we aren’t able to use the recall system or automatic reviews. We tried using the insurance eligibility for a few months. Although we loved it, all of its features didn't work well with our software. Review collected by and hosted on G2.com.

I love the texting (text to pay, reviews, paperwork, etc)! It is so easy for my staff and patients! Review collected by and hosted on G2.com.

I really dislike that the portal has been disabled. It's frustrating. I also don't love that we cannot customize the auto texts for specific appointment types. For example, it sends paperwork requests to our contact lens recheck patients. Review collected by and hosted on G2.com.

Abby is truly exceptional. She is incredibly responsive, always quick to communicate and follow up, which makes working with her seamless and stress-free. Her competence and attention to detail are evident in everything she does, and she consistently delivers high-quality results. On top of that, Abby is friendly, approachable, and genuinely great to work with. She’s someone you can absolutely rely on — dependable, professional, and always willing to go the extra mile. I can’t recommend her highly enough! Review collected by and hosted on G2.com.

I am satisfied with the service I receive from

solution reach. Review collected by and hosted on G2.com.

Newsletters and office updates are quick and easy to send and reach all our customers fast. Review collected by and hosted on G2.com.

I use to love Conversations but since the latest update I find it annoying to have to have it open in the browser rather than automatic. I keep closing it by mistake. Review collected by and hosted on G2.com.

Patient communication is streamlined. Staff love using Solutionreach! Easy for patients to schedule. Review collected by and hosted on G2.com.

I wish they had a pay per use payments option. Review collected by and hosted on G2.com.

SR makes it very easy to contact patients and confirm information. Review collected by and hosted on G2.com.

SR does at times miss certain patients and they wont receive reminders but very rarely. Review collected by and hosted on G2.com.

They used to be better - they used to have good support, they used to have a reliable platform, they used to be a more personable company. Review collected by and hosted on G2.com.

They won't let you leave unless you notify them 30 days before your term is up - they promise you a lot in the sales pitch including not enforcing that limit. They also promised us not to raise the amount we were charged, but they did anyway. Review collected by and hosted on G2.com.

Try to reach out and help as much as possible. Left a phone message for April, our tech, and she reached out, while another tech was trying to help. The next day, we found our auto reminder was still not activated, so we reach out and they were able to resolve the issue in a short time. Review collected by and hosted on G2.com.

The first tech we reached out to did not have the whole picture of the Conversation piece of the program. He ended up stopping the auto reminder, and thought he had put it back on. Then April called to explain what SR is doing with the current method, and we spent more time with another tech to re-turn on the auto reminder. Review collected by and hosted on G2.com.

The platform is very easy to use. The site is intuitive and it is not difficult to navigate. The platform actually has several more features that we don't use at the moment. Support is readily available and our account manager is very responsive. Review collected by and hosted on G2.com.

We have several office locations. SolutionReach treats them as distinct sites, This makes things such as message changes and patients and user login audits difficult, because they have to be done at each site. The platform comes with several pre-configured reports. I do wish that there was some way to create custom reports. Review collected by and hosted on G2.com.

Solutionreach allows streamlined communications between patients and medical offices. The customer support is by far the best feature! Having a helping hand on the other side makes everything so much easier. Review collected by and hosted on G2.com.

Navigating the software can be daunting at first, but with everything, practice makes perfect. Customer support does a great job of making this easier! Review collected by and hosted on G2.com.