Nothing at all, this is not designed to be efficient with vision offices Review collected by and hosted on G2.com.

Everything. Half the medical insurances are unable to pull because they aren't compatible with Phreesia. The other half are inaccurate example Ambetter and Alliant. This software is not designed to be efficient in vision offices and frankly you all should know that and shouldn't have even entertained signing us up. The vision insurance was a disaster when Phreesia pulls it, inaccuracies and "not compatible" This program should be strictly offered to medical ONLY practices and even then I'd warn those offices to be very wary and make sure you double check everything. I basically have to do double work since we have had Phreesia because I have to go behind and check everything for accuracy. Our billers are working double as well. This program is a headache and we don't even use half the features because they're not accurate. I wouldn't recommend this to any practice. Don't get me started on the "training" we went through before we went live. We could not understand a word our instructor was saying because English is not her first language. We had to ask her multiple times to repeat things and even then, we couldn't understand. We basically taught ourselves how to use this software due to this. If you're going to have training classes you should have instructors that the practice can understand. If this were my practice I'd pay the thousands and thousands of dollars to break the contract but it's not, so we have the endure this crap system until Feb 2027. I think you'll find my whole team is disappointed in Phreesia and does not recommend this to anyone. Review collected by and hosted on G2.com.

I appreciate that I can work remotely and still perform my job effectively. I also really value the Security Logs feature, which allows me to access clear records and address any disagreements before they escalate. It's hard to argue with solid data!

Users who may have complained about more changes were fast learners, and are now more productive daily users. Review collected by and hosted on G2.com.

I'm not entirely sure... Whenever our team has had a concern or question, Phressia Support or our account manager has always resolved the issue or offered solutions we hadn't considered. Some of the workflows were a bit tricky to set up at first, but I believe most systems come with their own learning curves. Review collected by and hosted on G2.com.

It has some good features, but a lot of what we were told would integrate with our system didn’t actually work as expected. Review collected by and hosted on G2.com.

It didn’t integrate well with our system. It also overloads patients with confirmations, even after they’ve already confirmed. On top of that, it didn’t offer the level of eye-related customization we needed. Review collected by and hosted on G2.com.

I use Phreesia for medical paperwork, insurance verification, and patient communication. I appreciate that there are no paper forms and everything is organized smoothly for patient flow. It's great having one place for insurance verification. I like its ease of use, which makes the processes simpler for us. The chat option has significantly improved life for my Medical Assistants, allowing faster communication with patients on the day of their appointments. Also, setting up Phreesia was fairly easy. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

The Phreesia staff are knowledgeable, professional, and pleasant to work with. They know the product well and are very adept at problem-solving and helping to develop workarounds. Review collected by and hosted on G2.com.

Two major dislikes:

* Having all fields from the new patient intake and return visit forms discretely written back to the corresponding fields in the Veradigm EHR would be extremely helpful. Currently most of them are, but not all. We made the decision to try Phreesia with the intent to improve our front desk efficiency. While the Phreesia staff have been helpful in building workarounds, the workarounds haven't as helpful for our physicians as hoped.

* The other major dislike is regarding Bill Pay and the fact that the static URL cannot be configured for multiple merchant ID numbers. This is proving quite problematic for us and may result in us not being able to use the Bill Pay function. This prospect is very disappointing as we wanted to offer patients the option of online bill pay anytime so it is convenient for the patient. Review collected by and hosted on G2.com.

Phreesia has transformed the way our organization manages patient intake, scheduling, and communication. The platform is intuitive, efficient, and highly customizable to fit our workflows. The implementation team and ongoing customer support have been exceptional, responsive, knowledgeable, and proactive in helping us optimize every feature. The integration with OncoEMR and other systems has streamlined processes and improved both staff productivity and patient experience. Review collected by and hosted on G2.com.

There’s a slight learning curve for new users, especially when configuring more advanced features or campaigns. Occasionally, updates require brief workflow adjustments or retraining. However, the Phreesia team provides excellent guidance and communication during these transitions, minimizing disruption. Review collected by and hosted on G2.com.

What stands out most about Phreesia is their commitment to ensuring a successful implementation and providing excellent support. Their robust training resources and upfront time investment made the onboarding process seamless. Additionally, their powerful analytics capabilities allow us to gain valuable insights into performance and business impact, which has been a game-changer for our operations. Review collected by and hosted on G2.com.

Multiple LLCs can be tricky to implement. If all of your locations follow the same logo, branding, names, this is not an issue. We have locations with different business names, logos, and share 1 AMD office key. Phreesia wasn't built for the level of granular customization. Review collected by and hosted on G2.com.

Phreesia is very knowledgeable in their understanding of how it can integrate with Athena. I appreciate Kanishka's ability to understand TOMAGWA's unique workflows and make adjustments to align Phreesia and Athena. She is amazing to work with. The dashboard is very user friendly. I was also impressed with Phreesia's turnaround time to roll out the implementation phase. Review collected by and hosted on G2.com.

Phreesia University seems scattered. The trainings didn't seem to flow from a start to finish training. I felt the trainings should different elements and it's up to the user to put the pieces in chronological order. Review collected by and hosted on G2.com.

Streamline check-in experience for all of our patients and front desk staff. The check-in process is very easy to use even for our older and technically challenged patients. The team was very patient with my office as we are owned by a corporate office and needed to make some red tape disappear during the implementation of Phreesia. The integration to our system and staff usage was simple. Phreesia is very customizable for the practice. Customer Support from every department/team is amazing and wonderful to speak with. We use our Phreesia system daily to check in/out, collect all patient data, and payments. Review collected by and hosted on G2.com.

We honestly have not had any issues that were not fixed immediately. Review collected by and hosted on G2.com.

Implementation was comprehensive and interactive.

Phreesia has relatively easy to access analytics, and is a solid digital check in solution for patients and staff alike.

The dashboard application is user-friendly, and overall it is easy to train on. Review collected by and hosted on G2.com.

Patients should not have the ability to skip tasks, unless the practice configures it that way.

Bidirectional integration between athena and phreesia needs to be faster, especially regarding insurance verification: Insurance verification should automatically update in athena.

Develop patient interaction training that is geared towards FQHCs Review collected by and hosted on G2.com.