Best Customer Service Products
2021
Find the best software for anything and everything you want to accomplish, as decided by software buyers on the world’s largest and most trusted software marketplace. Based on honest reviews and ratings from our G2 users this year, this list features the top software products found on G2.
Top 5 Best Customer Service Products:
1
NiCE CXone Mpower
Contact Center
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations
Reviews
Categories
G2 Awards
BEST Customer Service Products 2021
BEST Software Products 2021
BEST Mid-Market Products 2021
BEST Small Business Products 2021
BEST Enterprise Products 2021
BEST Highest Satisfaction 2021
Grid Leader Contact Center Workforce Winter 2022
Grid Leader Contact Center Quality Assurance Winter 2022
Implementation Leader Contact Center Quality Assurance Winter 2022
2
Zoho Desk
Help Desk
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
Reviews
Categories
G2 Awards
BEST Customer Service Products 2021
BEST Small Business Products 2021
BEST Software Products 2021
BEST Highest Satisfaction 2021
BEST Mid-Market Products 2021
Asia Leader Help Desk Winter 2022
Grid Leader Help Desk Winter 2022
United Kingdom Leader Help Desk Winter 2022
Southeast Asia Leader Help Desk Winter 2022
3
Fin by Intercom
AI Customer Support Agents
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, a
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, a
Reviews
Categories
G2 Awards
BEST Customer Service Products 2021
BEST Small Business Products 2021
BEST Marketers Products 2021
BEST Software Products 2021
BEST Mid-Market Products 2021
BEST Highest Satisfaction 2021
Grid Leader Chatbots Winter 2022
Europe Leader Conversational Support Winter 2022
Usability Leader Digital Adoption Platform Winter 2022
4
HubSpot Service Hub
Help Desk
Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giv
Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giv
Reviews
Categories
G2 Awards
BEST Customer Service Products 2021
BEST Small Business Products 2021
BEST Software Products 2021
BEST Mid-Market Products 2021
BEST Highest Satisfaction 2021
Europe Leader Enterprise Feedback Management Winter 2022
Grid Leader Customer Success Winter 2022
ANZ Leader Customer Self-Service Winter 2022
Momentum Leader Shared Inbox Winter 2022
5
Sprout Social
Social Media Suites
Sprout Social is an intuitive platform that delivers smarter, faster business impact from social media.. Empower your teams to better connect with audiences, streamline publishing workflows, collaborate in real-time, and power strategic business decisions with the social insights that matter most—at
Sprout Social is an intuitive platform that delivers smarter, faster business impact from social media.. Empower your teams to better connect with audiences, streamline publishing workflows, collaborate in real-time, and power strategic business decisions with the social insights that matter most—at
Reviews
Categories
G2 Awards
BEST Marketers Products 2021
BEST Customer Service Products 2021
BEST Software Products 2021
BEST Small Business Products 2021
BEST Enterprise Products 2021
BEST Mid-Market Products 2021
BEST Highest Satisfaction 2021
Grid Leader Social Media Listening Tools Winter 2022
6
Sprinklr Social
Social Media Management
Sprinklr has 19 social media management modules, purpose-built to deliver amazing customer experiences and ensure the voice of the customer is heard and acted upon by every employee.
Sprinklr has 19 social media management modules, purpose-built to deliver amazing customer experiences and ensure the voice of the customer is heard and acted upon by every employee.
Reviews
Categories
G2 Awards
BEST Marketers Products 2021
BEST Customer Service Products 2021
BEST Enterprise Products 2021
BEST Mid-Market Products 2021
BEST Software Products 2021
BEST Small Business Products 2021
BEST Highest Satisfaction 2021
BEST Fastest Growing Product 2021
Europe Leader Review Management Winter 2022
7
Zendesk for Customer Service - AC
Help Desk
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—fro
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—fro
Reviews
Categories
G2 Awards
BEST Customer Service Products 2021
BEST Mid-Market Products 2021
BEST Small Business Products 2021
BEST Software Products 2021
Grid Leader Contact Center Winter 2022
Grid Leader Social Customer Service Winter 2022
Grid Leader Customer Self-Service Winter 2022
8
Talkdesk
AI Customer Support Agents
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed o
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed o
Reviews
Categories
G2 Awards
BEST Customer Service Products 2021
BEST Small Business Products 2021
BEST Software Products 2021
BEST Fastest Growing Product 2021
BEST Highest Satisfaction 2021
Momentum Leader Auto Dialer Winter 2022
Momentum Leader Speech Analytics Winter 2022
Grid Leader Contact Center Quality Assurance Winter 2022
Momentum Leader Contact Center Knowledge Base Winter 2022
9
ActiveCampaign
Marketing Automation
ActiveCampaign offers effortless email and marketing automation. Grow your business with AI-powered automations that suggest, personalize, and validate your marketing campaigns. With hundreds of automation triggers and actions, conditional routing, and an AI-powered drag-and-drop builder, you can cr
ActiveCampaign offers effortless email and marketing automation. Grow your business with AI-powered automations that suggest, personalize, and validate your marketing campaigns. With hundreds of automation triggers and actions, conditional routing, and an AI-powered drag-and-drop builder, you can cr
Reviews
Categories
G2 Awards
BEST Customer Service Products 2021
BEST Marketers Products 2021
BEST Sales Products 2021
BEST Fastest Growing Product 2021
Momentum Leader Lead Scoring Winter 2022
Results Leader Pop-Up Builder Winter 2022
Momentum Leader Social Media Advertising Winter 2022
Results Leader Marketing Automation Winter 2022
Grid Leader Online Form Builder Winter 2022
10
Front
Help Desk
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
Reviews
Categories
G2 Awards
BEST Customer Service Products 2021
BEST Remote Work Products 2021
BEST Small Business Products 2021
BEST Fastest Growing Product 2021
BEST Highest Satisfaction 2021
BEST Software Products 2021
Relationship Leader Email Winter 2022
Relationship Leader Conversational Support Winter 2022
11
Podium
AI Agents For Business Operations
Podium empowers local businesses to do more business in less time with the simplicity of text messaging. Our platform allows you to get more reviews, gather more leads, get paid via text, send text marketing campaigns, centralize communications, and more.
Reviews
Categories
G2 Awards
BEST Customer Service Products 2021
BEST Marketers Products 2021
BEST Fastest Growing Product 2021
BEST Remote Work Products 2021
Usability Leader Business Instant Messaging Winter 2022
Usability Leader Enterprise Feedback Management Winter 2022
Relationship Leader Enterprise Feedback Management Winter 2022
Results Leader Enterprise Feedback Management Winter 2022
12
UJET
Contact Center
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations,
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations,
Reviews
Categories
G2 Awards
BEST Highest Satisfaction 2021
BEST Customer Service Products 2021
BEST Fastest Growing Product 2021
BEST Enterprise Products 2021
BEST Software Products 2021
Results Leader Call Center Infrastructure (CCI) Winter 2022
Usability Leader Live Chat Winter 2022
13
Genesys Cloud CX
AI Customer Support Agents
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms
Reviews
Categories
G2 Awards
BEST Customer Service Products 2021
BEST Enterprise Products 2021
BEST Mid-Market Products 2021
BEST Software Products 2021
Grid Leader Contact Center Workforce Winter 2022
Grid Leader Call Center Infrastructure (CCI) Winter 2022
Grid Leader Auto Dialer Winter 2022
Momentum Leader UCaaS Platforms Winter 2022
14
Aircall
Contact Center
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business so
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business so
Reviews
Categories
G2 Awards
BEST Customer Service Products 2021
BEST Sales Products 2021
Results Leader Contact Center Winter 2022
Europe Leader VoIP Providers Winter 2022
Grid Leader Contact Center Winter 2022
Momentum Leader Contact Center Winter 2022
Momentum Leader VoIP Providers Winter 2022
15
Genesys Multicloud CX
Contact Center
Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any s
Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any s
Categories
G2 Awards
BEST Customer Service Products 2021
BEST Enterprise Products 2021
BEST Software Products 2021
Grid Leader Contact Center Workforce Winter 2022
Grid Leader Live Chat Winter 2022
Grid Leader Contact Center Winter 2022
Europe Leader Contact Center Workforce Winter 2022
16
Birdeye
Online Reputation Management
Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specificall
Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specificall
Reviews
Categories
G2 Awards
BEST Customer Service Products 2021
BEST Marketers Products 2021
BEST Software Products 2021
BEST Highest Satisfaction 2021
Implementation Leader Local Marketing Winter 2022
Implementation Leader SMS Marketing Winter 2022
Relationship Leader Local SEO Winter 2022
17
3CX
Contact Center
3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.
Reviews
Categories
G2 Awards
BEST Customer Service Products 2021
Results Leader VoIP Providers Winter 2022
Europe Leader VoIP Providers Winter 2022
Usability Leader UCaaS Platforms Winter 2022
Results Leader UCaaS Platforms Winter 2022
Grid Leader VoIP Providers Winter 2022
18
WixAnswers.com
Customer Self-Service
The only unified customer support solution. Wix Answers puts all support channels under the same platform. So knowledge base, tickets, chats, and calls work together as one.
The only unified customer support solution. Wix Answers puts all support channels under the same platform. So knowledge base, tickets, chats, and calls work together as one.
Categories
G2 Awards
BEST Customer Service Products 2021
BEST Software Products 2021
Grid Leader Contact Center Knowledge Base Winter 2022
Grid Leader Contact Center Winter 2022
Grid Leader Customer Self-Service Winter 2022
Grid Leader Help Desk Winter 2022
19
Freshdesk
Help Desk
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide supe
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide supe
Reviews
Categories
G2 Awards
BEST Customer Service Products 2021
BEST Enterprise Products 2021
Implementation Leader Social Customer Service Winter 2022
Implementation Leader Help Desk Winter 2022
Implementation Leader Conversational Support Winter 2022
Relationship Leader Help Desk Winter 2022
Europe Leader Social Customer Service Winter 2022
Results Leader Conversational Support Winter 2022
20
Kustomer
Help Desk
Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.
Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.
Reviews
Categories
G2 Awards
BEST Customer Service Products 2021
BEST Fastest Growing Product 2021
BEST Highest Satisfaction 2021
Momentum Leader Conversational Support Winter 2022
Momentum Leader Help Desk Winter 2022
21
Genesys PureConnect
Contact Center
Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).
Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).
Categories
G2 Awards
BEST Customer Service Products 2021
BEST Enterprise Products 2021
Grid Leader Contact Center Winter 2022
Grid Leader Contact Center Workforce Winter 2022
Grid Leader Call Center Infrastructure (CCI) Winter 2022
Grid Leader Live Chat Winter 2022
Implementation Leader Live Chat Winter 2022
Grid Leader Contact Center Fall 2021
22
Sprinklr Service
Social Customer Service
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.
Reviews
Categories
G2 Awards
BEST Customer Service Products 2021
BEST Enterprise Products 2021
BEST Fastest Growing Product 2021
Grid Leader Help Desk Winter 2022
Grid Leader Social Customer Service Winter 2022
Results Leader Help Desk Winter 2022
Grid Leader Help Desk Fall 2021
Grid Leader Social Customer Service Fall 2021
23
Reputation
Online Reputation Management
Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of public and private feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. We refer to this proc
Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of public and private feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. We refer to this proc
Reviews
Categories
G2 Awards
BEST Marketers Products 2021
BEST Customer Service Products 2021
BEST Enterprise Products 2021
BEST Software Products 2021
BEST Highest Satisfaction 2021
Grid Leader Online Reputation Management Winter 2022
Relationship Leader Social Media Listening Tools Winter 2022
Usability Leader Social Customer Service Winter 2022
Usability Leader Social Media Suites Winter 2022
24
Freshcaller
Contact Center
Freshdesk Contact Center is a cloud-based modern phone system created for teams of all sizes. Built by Freshworks, Freshdesk Contact Center can help you run a state-of-the-art contact center for customer support, sales, IT, and HR operations.
Freshdesk Contact Center is a cloud-based modern phone system created for teams of all sizes. Built by Freshworks, Freshdesk Contact Center can help you run a state-of-the-art contact center for customer support, sales, IT, and HR operations.
Reviews
Categories
G2 Awards
BEST Customer Service Products 2021
BEST Small Business Products 2021
BEST Fastest Growing Product 2021
Grid Leader Contact Center Winter 2022
Grid Leader VoIP Providers Winter 2022
Relationship Leader VoIP Providers Winter 2022
25
Hiver
Help Desk
Hiver transforms your inbox (Gmail or Outlook) into a simple, powerful collaboration and customer support tool.
Reviews
Categories
G2 Awards
BEST Highest Satisfaction 2021
BEST Small Business Products 2021
BEST Customer Service Products 2021
BEST Software Products 2021
Usability Leader Shared Inbox Winter 2022
Relationship Leader Help Desk Winter 2022
Results Leader Help Desk Winter 2022
26
LiveAgent
Help Desk
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
Reviews
Categories
G2 Awards
BEST Customer Service Products 2021
BEST Highest Satisfaction 2021
Results Leader Customer Self-Service Winter 2022
Usability Leader Customer Self-Service Winter 2022
Results Leader Help Desk Winter 2022
Relationship Leader Customer Self-Service Winter 2022
Relationship Leader Help Desk Winter 2022
Implementation Leader Customer Self-Service Winter 2022
27
FreshChat
Live Chat
Freshworks Customer Service Suite is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.
Freshworks Customer Service Suite is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.
Reviews
Categories
G2 Awards
BEST Customer Service Products 2021
BEST Marketers Products 2021
Implementation Leader Conversational Marketing Winter 2022
Southeast Asia High performer Live Chat Winter 2022
Asia Pacific High performer Conversational Marketing Winter 2022
Asia Leader Live Chat Winter 2022
Results Leader Conversational Marketing Winter 2022
Grid Leader Chatbots Winter 2022
28
Vonage Contact Center (formerly NewVoiceMedia)
Contact Center
Fast and easy integration between Salesforce and your contact centre for better sales, marketing and support.
Fast and easy integration between Salesforce and your contact centre for better sales, marketing and support.
Reviews
Categories
G2 Awards
BEST Customer Service Products 2021
BEST Sales Products 2021
Grid Leader Inbound Call Tracking Summer 2021
Grid Leader Contact Center Summer 2021
Grid Leader Inbound Call Tracking Spring 2021
Grid Leader Contact Center Spring 2021
29
Salesforce Essentials
CRM
Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.
Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.
Categories
G2 Awards
BEST Customer Service Products 2021
BEST Sales Products 2021
BEST Fastest Growing Product 2021
Grid Leader CRM Winter 2022
Grid Leader Customer Self-Service Winter 2022
Grid High performer CRM Fall 2021
Grid Leader CRM Fall 2021
Momentum Leader CRM Fall 2021
30
Salesforce Service Cloud
Help Desk
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
Reviews
Categories
G2 Awards
BEST Customer Service Products 2021
BEST Enterprise Products 2021
BEST Fastest Growing Product 2021
Grid Leader Help Desk Winter 2022
Grid Leader Customer Self-Service Winter 2022
India Leader Social Customer Service Winter 2022
Asia Leader Live Chat Winter 2022
Asia Leader Social Customer Service Winter 2022
Asia Pacific Leader Social Customer Service Winter 2022
31
Lime Connect (formerly Userlike)
Live Chat
Lime Connect is a live chat software that allows your website visitors to connect with your service operators in the moment of greatest need
Lime Connect is a live chat software that allows your website visitors to connect with your service operators in the moment of greatest need
Reviews
Categories
G2 Awards
BEST Customer Service Products 2021
Europe Leader Conversational Support Winter 2022
Europe High performer Social Customer Service Winter 2022
Europe Leader Live Chat Winter 2022
Grid High performer Conversational Support Winter 2022
Implementation Leader Live Chat Winter 2022
Grid Leader Live Chat Winter 2022
Grid High performer Social Customer Service Winter 2022
32
Jira Service Management
Service Desk
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.
Reviews
Categories
G2 Awards
BEST Customer Service Products 2021
Asia Leader Incident Management Winter 2022
India Leader Incident Management Winter 2022
Asia Pacific Leader Incident Management Winter 2022
Grid Leader Incident Management Winter 2022
Results Leader IT Service Management (ITSM) Tools Winter 2022
Momentum Leader Service Desk Winter 2022
33
CloudTalk
Contact Center
CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales
CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales
Reviews
Categories
G2 Awards
BEST Fastest Growing Product 2021
BEST Customer Service Products 2021
BEST Sales Products 2021
Implementation Leader Contact Center Winter 2022
Momentum Leader Contact Center Winter 2022
Relationship Leader Contact Center Winter 2022
Momentum Leader Contact Center Workforce Winter 2022
Momentum Leader Speech Analytics Winter 2022
Momentum Leader Call Center Infrastructure (CCI) Winter 2022
34
Dialpad Support
Contact Center
Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational d
Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational d
Reviews
Categories
G2 Awards
BEST Customer Service Products 2021
Momentum Leader Contact Center Winter 2022
Grid Leader Contact Center Winter 2022
Grid High performer Contact Center Winter 2022
Momentum Leader Contact Center Fall 2021
Grid Leader Contact Center Fall 2021
35
Gainsight Customer Success
Customer Success
Gainsight CS is a complete Customer Success Platform.
Reviews
Categories
G2 Awards
BEST Customer Service Products 2021
Grid Leader Customer Success Winter 2022
Grid Leader Customer Revenue Optimization Winter 2022
Relationship Leader Customer Success Winter 2022
Grid Leader Experience Management Winter 2022
36
8x8 Contact Center
Contact Center Workforce
8x8 connects people and organizations through seamless communication on the industry’s most integrated platform for Customer Experience, combining Contact Center, Unified Communications, and CPaaS APIs.
8x8 connects people and organizations through seamless communication on the industry’s most integrated platform for Customer Experience, combining Contact Center, Unified Communications, and CPaaS APIs.
Reviews
Categories
G2 Awards
BEST Customer Service Products 2021
Grid Leader Contact Center Workforce Winter 2022
Grid Leader Contact Center Workforce Fall 2021
Grid Leader Contact Center Workforce Summer 2021
Grid Leader Contact Center Workforce Spring 2021
37
Document360
Knowledge Base
Document360 helps your team create, collaborate, and publish a self-service knowledge base for your software with ease
Document360 helps your team create, collaborate, and publish a self-service knowledge base for your software with ease
Reviews
Categories
G2 Awards
BEST Remote Work Products 2021
BEST Customer Service Products 2021
BEST Highest Satisfaction 2021
Grid Leader Help Authoring Tool (HAT) Winter 2022
Usability Leader Knowledge Management Winter 2022
Usability Leader Knowledge Base Winter 2022
Results Leader Contact Center Knowledge Base Winter 2022
Relationship Leader Knowledge Management Winter 2022
Usability Leader Customer Self-Service Winter 2022
38
8x8 Work
VoIP Providers
8x8 Work offers plans which you can mix and match to address your diverse needs in the most cost-efficient manner.
Reviews
Categories
G2 Awards
BEST Customer Service Products 2021
Grid Leader VoIP Providers Winter 2022
Grid Leader VoIP Providers Fall 2021
Momentum Leader VoIP Providers Summer 2021
Grid Leader VoIP Providers Summer 2021
39
Confirmit
Experience Management
Confirmit Horizons is a flexible, multi-channel software platform for Customer Experience, Voice of the Employee, and Market Research programs. Confirmit Horizons software platform helps businesses gather feedback from customers and employees, analyze the results, and take action to improve processe
Confirmit Horizons is a flexible, multi-channel software platform for Customer Experience, Voice of the Employee, and Market Research programs. Confirmit Horizons software platform helps businesses gather feedback from customers and employees, analyze the results, and take action to improve processe
Categories
G2 Awards
BEST Customer Service Products 2021
Grid Leader Text Analysis Winter 2022
India Leader Employee Engagement Winter 2022
Grid Leader Experience Management Winter 2022
Grid Leader Text Analysis Fall 2021
Asia Leader Employee Engagement Fall 2021
India Leader Employee Engagement Fall 2021
Grid Leader Experience Management Fall 2021
Momentum Leader Text Analysis Summer 2021
40
AskNicely
Experience Management
The simple way to measure and improve customer happiness using the Net Promoter Score (NPS) framework.
The simple way to measure and improve customer happiness using the Net Promoter Score (NPS) framework.
Reviews
Categories
G2 Awards
BEST Customer Service Products 2021
Implementation Leader Experience Management Winter 2022
Grid Leader Experience Management Winter 2022
Grid High performer Experience Management Winter 2022
Grid Leader Experience Management Fall 2021
Grid High performer Experience Management Fall 2021
Implementation Leader Experience Management Summer 2021
41
UserTesting
User Research
UserTesting is an AI-enhanced human insight platform that helps organizations collect fast, actionable feedback from real users—empowering teams to validate decisions, co-innovate at scale, and deliver better products, services, and customer experiences. Trusted by leading enterprises to reduce risk
UserTesting is an AI-enhanced human insight platform that helps organizations collect fast, actionable feedback from real users—empowering teams to validate decisions, co-innovate at scale, and deliver better products, services, and customer experiences. Trusted by leading enterprises to reduce risk
Reviews
Categories
G2 Awards
BEST Customer Service Products 2021
Grid Leader User Research Winter 2022
Relationship Leader Mobile App Testing Winter 2022
Relationship Leader Software Testing Winter 2022
Momentum Leader Mobile App Testing Winter 2022
Grid Leader Mobile App Testing Winter 2022
42
FocusVision Decipher
Experience Management
FocusVision Decipher is the most comprehensive, yet easy to use, professional survey and reporting solution. Run a just-in-time quick poll, undertake a large-scale multi-country, multi-language study or anything in-between to get close enough to your customers to understand their thoughts and feelin
FocusVision Decipher is the most comprehensive, yet easy to use, professional survey and reporting solution. Run a just-in-time quick poll, undertake a large-scale multi-country, multi-language study or anything in-between to get close enough to your customers to understand their thoughts and feelin
Categories
G2 Awards
BEST Customer Service Products 2021
Grid Leader Experience Management Summer 2021
Grid Leader Experience Management Spring 2021
43
SurveyMonkey Enterprise
Experience Management
SurveyMonkey Enterprise is an AI-powered feedback management platform that enables your entire organization to collect feedback that drives decisions. Easily survey any audience, get insights quickly with automated analytics, and integrate with more than 150 business-critical tools to deepen your un
SurveyMonkey Enterprise is an AI-powered feedback management platform that enables your entire organization to collect feedback that drives decisions. Easily survey any audience, get insights quickly with automated analytics, and integrate with more than 150 business-critical tools to deepen your un
Categories
G2 Awards
BEST Customer Service Products 2021
Usability Leader Experience Management Winter 2022
Momentum Leader Enterprise Feedback Management Winter 2022
Implementation Leader Experience Management Winter 2022
Usability Leader Enterprise Feedback Management Winter 2022
Implementation Leader Enterprise Feedback Management Winter 2022
Relationship Leader Experience Management Winter 2022
Grid Leader Experience Management Winter 2022
44
LogMeIn Rescue
Remote Support
By the time you receive a request for tech support, that employee or customer has already begun watching the clock. Solve their issue and return their sanity quickly with the most innovative remote support solution in the industry.
By the time you receive a request for tech support, that employee or customer has already begun watching the clock. Solve their issue and return their sanity quickly with the most innovative remote support solution in the industry.
Reviews
Categories
G2 Awards
BEST Customer Service Products 2021
Implementation Leader Help Desk Winter 2022
Implementation Leader Service Desk Winter 2022
Asia Pacific High performer Remote Desktop Winter 2022
Usability Leader Help Desk Winter 2022
Usability Leader Service Desk Winter 2022
Relationship Leader Service Desk Winter 2022
Grid High performer Remote Desktop Winter 2022
45
Qualtrics Customer Experience
Experience Management
With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform.
With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform.
Reviews
Categories
G2 Awards
BEST Customer Service Products 2021
Grid Leader Experience Management Winter 2022
Grid Leader Feedback Analytics Winter 2022
Grid Leader Experience Management Fall 2021
46
Gmelius
Shared Inbox
Work together, everywhere! Gmelius offers a unique collaboration platform that integrates with the tools already used by your company. No need to migrate your data to a different solution or train your teams on how to use another application.
Work together, everywhere! Gmelius offers a unique collaboration platform that integrates with the tools already used by your company. No need to migrate your data to a different solution or train your teams on how to use another application.
Reviews
Categories
G2 Awards
BEST Highest Satisfaction 2021
BEST Customer Service Products 2021
Grid Leader Project Management Tools Winter 2022
Grid Leader Shared Inbox Winter 2022
Grid High performer Workflow Management Winter 2022
Europe High performer Help Desk Winter 2022
Grid High performer Help Desk Winter 2022
47
Totango
Customer Success
Enterprise Customer Success Platform that proactively drives adoption, retention, expansion, and strengthens reputation through actionable insights, scalable solutions, and meaningful customer engagement.
Enterprise Customer Success Platform that proactively drives adoption, retention, expansion, and strengthens reputation through actionable insights, scalable solutions, and meaningful customer engagement.
Reviews
Categories
G2 Awards
BEST Customer Service Products 2021
Grid Leader Customer Success Winter 2022
Grid Leader Customer Journey Analytics Winter 2022
Results Leader Product Analytics Winter 2022
48
Percolate by Seismic
Content Experience Platforms
Percolate provides a powerful, intuitive software platform to manage all your marketing in one place.
Percolate provides a powerful, intuitive software platform to manage all your marketing in one place.
Categories
G2 Awards
BEST Customer Service Products 2021
49
Amazon Connect
Contact Center
Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost.
Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost.
Reviews
Categories
G2 Awards
BEST Customer Service Products 2021
Grid Leader Contact Center Winter 2022
Grid Leader Contact Center Fall 2021
Grid Leader Contact Center Summer 2021
Grid Leader Contact Center Spring 2021
50
Genesys DX
Live Chat
Engage 24/7 on the channels customers prefer, including chatbots, web messaging, live chat, email, SMS, Facebook Messenger, Instagram and more. With Genesys DX, you can always be available across all channels through one integrated system. Make it easy for your customers to find answers on their own
Engage 24/7 on the channels customers prefer, including chatbots, web messaging, live chat, email, SMS, Facebook Messenger, Instagram and more. With Genesys DX, you can always be available across all channels through one integrated system. Make it easy for your customers to find answers on their own
Categories
G2 Awards
BEST Customer Service Products 2021
Grid Leader Live Chat Winter 2022
