# Gmelius Reviews **Vendor:** Gmelius SA **Category:** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox) **Average Rating:** 4.4/5.0 **Total Reviews:** 776 ## About Gmelius Gmelius is the first Gmail-native platform where AI agents and your team work together in real time to manage, prioritize, and reply to emails—turning your inbox into a collaborative, self-organizing workspace. ## Gmelius Pros & Cons **What users like:** - Users enjoy the **ease of use** of Gmelius, enhancing productivity with convenient access to various helpful tools. (22 reviews) - Users appreciate the **efficient email management** of Gmelius, enabling seamless assignment, note-taking, and historical access. (14 reviews) - Users value the **seamless collaboration** features of Gmelius, enhancing organization and teamwork within Gmail conversations. (12 reviews) - Users appreciate the **robust team collaboration features** of Gmelius, enhancing email management and streamlining communication. (12 reviews) - Users appreciate the **robust team collaboration features** of Gmelius, enhancing email management and orderly communication. (11 reviews) - Features (11 reviews) - Automation (9 reviews) - Conversations (9 reviews) - Efficiency (7 reviews) - Organization (7 reviews) **What users dislike:** - Users experience **email management issues** with Gmelius, facing slow loading times and ineffective email organization features. (8 reviews) - Users find the **missing features** in Gmelius' mobile app limit effective email management and collaboration opportunities. (8 reviews) - Users face **performance issues** with Gmelius, experiencing slow email loading times that hinder productivity. (6 reviews) - Users often face **slow email loading times** with Gmelius, hindering efficiency and causing frustration. (5 reviews) - Users find the **learning curve steep** , requiring additional training and setup to efficiently use Gmelius. (5 reviews) - Time Delays (5 reviews) - Inadequate Filtering (4 reviews) - Limited Features (4 reviews) - Slow Loading (4 reviews) - Steep Learning Curve (4 reviews) ## Gmelius Reviews ### 1. A Powerful and Easy-to-Use Tool for Email Management and Team Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Hasan J. | Social Media Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Gmelius?** Gmelius stands out for its ease of use and seamless integration with Gmail and other tools. I particularly love how it transforms my inbox into a powerful collaboration hub, allowing me to assign emails to team members, track email statuses, and manage projects directly from Gmail. The automation features like email sequences and shared inboxes save us so much time and keep the team organized. **What do you dislike about Gmelius?** While Gmelius is fantastic overall, the mobile app could use some improvements. It lacks some of the advanced features available on the desktop version, which can make it challenging to manage on the go. **What problems is Gmelius solving and how is that benefiting you?** Gmelius is solving several key issues for us, especially around email management and team collaboration. Before using Gmelius, it was difficult to keep track of shared inboxes and delegate tasks directly from emails. With Gmelius, we can now assign emails to team members, track their progress, and add internal notes without leaving Gmail. This has streamlined our communication and made project management much more efficient. ### 2. It has been a helpful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Gmelius?** Gmelius has been a great tool for me as the Technical Support Team Lead overseeing a developing team because it has made email correspondence and work management much more efficient. My team of six can now collaborate more effectively thanks to the shared inbox feature. Efficiency has increased dramatically because we can now allocate emails, make internal notes, and monitor work progress without leaving our inboxes. We have also saved time using automation features to set up routines for frequently asked support questions. Gmelius has improved team productivity and customer happiness by keeping us responsive and organized overall. **What do you dislike about Gmelius?** It could be improved in a couple of areas. For example, the mobile app feels a little more constrained than the desktop version, which makes task management while on the road more difficult. Furthermore, there was a steep learning curve for a few elements at first, such as the automation and sequences, which took longer to set up and train the team. Additionally, I observed that there may occasionally be lags in synchronizing changes during periods of high usage, which could interfere with workflow. Although these problems are often solvable, fixing them would increase the platform's usefulness for our team. **What problems is Gmelius solving and how is that benefiting you?** The shared inbox feature has enhanced collaboration, allowing my team of six to work together seamlessly. We can easily assign emails, add internal notes, and track the progress of tasks without leaving our inboxes, which has significantly improved efficiency. ### 3. An Apt Copilot for Gmail **Rating:** 3.5/5.0 stars **Reviewed by:** Ayush K. | Senior Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Gmelius?** Gmelius is a solid Gmail add-on, but not without its quirks. It's great at automating routine tasks and providing some useful insights, Still, it's saved me time and is worth a try – just don't expect perfection. **What do you dislike about Gmelius?** Filters can be glitchy and the AI suggestions are hit-or-miss. **What problems is Gmelius solving and how is that benefiting you?** It's helping me get some valuable insights, automate repetetive tasks and filtering out irrelevant emails. ### 4. Good app but extremely slow **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Gmelius?** Gmelius has been great for coordinating emails with my executive assistant. I like how many features there are regarding automations and customizations. **What do you dislike about Gmelius?** Gmelius can be extremely slow to load emails. Like, we're talking 10+ seconds to load an email within the Gmail app. That's quite unacceptable. I also don't like how the preview text on a board card shows the first email's text, and not the most recent email's reply. When you have to wait 10+ seconds to open an email, it wastes a lot of time. **What problems is Gmelius solving and how is that benefiting you?** Coordinating email management with my executive assistant ### 5. Automation is the Future for Business **Rating:** 3.5/5.0 stars **Reviewed by:** Hafiz M. | E-commerce, Digital Media Specialist and Content Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2024 **What do you like best about Gmelius?** help in the automation and making things easier in routine, especially the ease. **What do you dislike about Gmelius?** It can take time when doing bulk tasks and slow. **What problems is Gmelius solving and how is that benefiting you?** It is helping in fast communication and automation of many processes in our daily routine. ### 6. Simple and effective way to delegate work **Rating:** 5.0/5.0 stars **Reviewed by:** Adeel K. | Electrical Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Gmelius?** Ease of communication to team members instead of writing a new email and set up followup reminders with coworkers. The ability to see what other team members are doing and their work load. It helps for managers to divide the work load more efficiently. **What do you dislike about Gmelius?** Work needs to be done to search old emails more effectively. Filters like To: From: Date: should be added. Sometimes, old unassigned emails pop up out of no where, seems like a bug **What problems is Gmelius solving and how is that benefiting you?** Ease of communication to team members instead of writing a new email and set up followup reminders with coworkers. The ability to see what other team members are doing and their work load. It helps for managers to divide the work load more efficiently.s. ### 7. An highly recomended Service **Rating:** 4.0/5.0 stars **Reviewed by:** Muhammad Saad B. | Product Support Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Gmelius?** Its intutive design and inclucivty are the best features **What do you dislike about Gmelius?** I dont think for me in gmelius. It fullfills my all needs. **What problems is Gmelius solving and how is that benefiting you?** Remembrence and tention of multiple tasks ### 8. Really great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2024 **What do you like best about Gmelius?** I use Gmelius on a daily basis and love working with it. Truly helps my day move along a lot easier. **What do you dislike about Gmelius?** I don't have much of a issue to talk about. **What problems is Gmelius solving and how is that benefiting you?** Talking internally through out our teams. ### 9. Great Collaborative Inbox with lots of features **Rating:** 4.0/5.0 stars **Reviewed by:** Frederick F. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Gmelius?** We love being able to automate who gets particular emails. It also makes it a lot easier for our sales reps in that they do not have to go through every single email, only the ones assigned to them. **What do you dislike about Gmelius?** The downsides to Gmelius are that it is easy to share out conversations to people that shouldn't be reading certain emails, like forwarding an email to a management email list. If the label is not removed or the "stop sharing conversation" selection is used then everybody can read the email. The other most annoying thing is that emails that have the same sender and same subject will bundle up under the same conversation, so comments in the gmelius pane won't be assigned to a particular email. Sometimes there are situations where you cannot change the subject from incoming emails coming from vendors, etc. So that I would say is the biggest thing keeping me from rating Gmelius with a 10. **What problems is Gmelius solving and how is that benefiting you?** The whole company used to have to read every single email coming in. Now they only have to read what is assigned to them. It gives our sales and customer service reps a lot of relief. ### 10. Amazing solution, fantastic support! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael P. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Gmelius?** I initally was looking for a solution to oput in place to keep my team aligned on Email Templates (since Google's native system is pretty wonky), Gmelius did just that & so much more! Aside from standardizng our templates team wide, it allows updates to be made to them, keeping everyone using the most up to date edition. It goes a step further in allowing you to add attachments, receiptents, & a function called "variables" which saves you time when dradting an email using that template. Gmelius has so many more functions I am slowly learning about & seeing the even greater potentional in this very helpful "layer" added to our G-Suite. I also wanted to add that the tech support you get is 5-star- From just demoing the tool, to needing real-time support, their team has been extremely helpful! Thanks Gmelius! **What do you dislike about Gmelius?** The only downside I am seeing so far relates to the Email templates themselves- I would like the additional function to "sort" them for the team with a more user friendly generic sorting interface. I also would LOVE the ability to add a drop-down function into the variables, this would be fantasic! **What problems is Gmelius solving and how is that benefiting you?** Standardizing Email templates- Team wide, & keeping every member using the most accurate & up to date edition of said template. **Official Response from Adeline Casagranda:** > Hi Michael, thanks a lot for your review. It's great to hear that you're enjoying Gmelius and its templates :) Could you send us an email to support@gmelius.com with more information about the additional "Sort" that you'd like to have and explain the dropdown function for variables? Thanks again. ### 11. Streamlined teamwork with Gmelius **Rating:** 5.0/5.0 stars **Reviewed by:** Maria C. | Project manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2023 **What do you like best about Gmelius?** One of the things I appreciate most about Gmelius is how it has made our teamwork more organized and tidy. The app offers a variety of tools that allow us to collaborate seamlessly, including shared inboxes and the ability to assign tasks to specific team members. With these features, we can ensure that everyone is on the same page and that nothing falls through the cracks. **What do you dislike about Gmelius?** When a label is shared with me, I've found that it's not always possible to see old emails that were already on the label. This can be frustrating, especially when trying to search for a specific message. However, I've found that this can be easily solved by sharing the old emails individually. **What problems is Gmelius solving and how is that benefiting you?** Gmelius is helping us to solve email overload, inefficient workflow, and disorganized communication, also helped us to improve productivity, and enhance collaboration. Overall this means that Gmelius has provided us with a more efficient, organized, and productive way to manage our email communication, solving common email-related problems, it has allowed us to focus on what matters most and achieve our goals more effectively. ### 12. Awesome Software for Gmail **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob K. | PPC Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Gmelius?** The templates feature is great and life saver, you do not have to write emails again and again you can import the template and just modify the content by few clicks. You can also track your emails to know when they have been opened and read. It helps me follow up better with my customers. Moreover, you get all the analytics on who opens what email and how many times, so that I can come up with more informed strategies in the future. **What do you dislike about Gmelius?** I do not found any problem with the Gmelius. The only issue is that sometimes there servers get busy and we face issue but that neglctible. **What problems is Gmelius solving and how is that benefiting you?** We used to face issues knowing if clients has opened our email and seen our messages or not. But with Gmelius on our side we can see when client opened our email and how many times they did. ### 13. It Works Well - After A Few Bugs **Rating:** 4.5/5.0 stars **Reviewed by:** Cub L. | Clinical Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Gmelius?** Gmelius is helping deal effectively and efficently with our main email address that is monitoed and managed by four people. After some initial bumps in the road (which Gmelius launched a quick patch) it has been working smoothly, as designed. We use the auto-routing, auto-assignment functionality, and then throughout the day my admins mark emails and Closed (or completed) or reassign it to the unassigned bucket for someone to pick up where they left off. A nifty feature is the ability to tag coworkers and add notes without having to forward. We also use their template functionality, which would be more useful if it would not override our Global Signature Template (provided by HiView). **What do you dislike about Gmelius?** Gmelius does not really have an effective training path. The learning curve was a bit step, as well as the installation was a bit "wonky". Again, it would be wonderful if Gmelius templates or responding to assigned emails did not override signature tempaltes. **What problems is Gmelius solving and how is that benefiting you?** Double work that naturally can come when multiple resources are monitoring and managing the same inbox. As well as shared templates to help provide consistent responses to clients. **Official Response from Adeline Casagranda:** > Hi Cub, thanks a lot for taking the time to review Gmelius. I invite you to send us an email to support@gmelius.com. In order to help, our team will need to understand how your signature from HiView is inserted into your emails. Thanks again, Cheers. ### 14. Makes our workday easier **Rating:** 5.0/5.0 stars **Reviewed by:** Eli L. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2023 **What do you like best about Gmelius?** Makes it possible for us to collaborate on emails without a lot of forwarded emails. It saves us time and our support team can solve tickets witout hassel. That it is an extention to gmail so that we dont need a new software with a new flow is fabulous. **What do you dislike about Gmelius?** It is not always intuitive, but the Gmelius support team are really helpful and gives good advice. **What problems is Gmelius solving and how is that benefiting you?** Customer support. Before we used an external software that did not sync back with our gmail account. It was more difficult to get more hands in support team, and took more time to collaborate on incoming tickets. Now we communicate in one softwaer and assign tasks, and solve tickets with more efficency. ### 15. Great tool for shared inboxes! **Rating:** 5.0/5.0 stars **Reviewed by:** Anika B. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Gmelius?** I like how simply it integrates with Email. It's so much easier than having to open multiple inboxes! I also love that it let's you track emails without another ad on. It's maybe confusing at first if you've never used something like it but it's easy to learn. **What do you dislike about Gmelius?** I wish it would work on my phone's Gmail app. That's probably the biggest thing it's missing. I believe they have an app that I could use, but that felt a little more cumbersome. **What problems is Gmelius solving and how is that benefiting you?** Multiple team members can access our support inbox all from their own emails. We can assign emails to different team members, leave comments, read the whole thread, as if it's all in our own inbox. ### 16. Warm **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2024 **What do you like best about Gmelius?** Sharing labels, marking an email's status, and chatting or messaging re a specific email and sharing a draft, Janean view within within Gmail. Gmelius web app is helpful. **What do you dislike about Gmelius?** No ability to share google contacts or import them. iOS app performs poorly and clearly has bugs. No desktop app (osx). No ability to export a selection of emails into .csv. **What problems is Gmelius solving and how is that benefiting you?** Sharing and responding to emails. ### 17. Prompt and Helpful Support Team **Rating:** 4.0/5.0 stars **Reviewed by:** Graham M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2023 **What do you like best about Gmelius?** I contacted their support team about an issue with my servie and billing, and they got back to me inside an hour. They then dedicated a team member to helping sort it out right away, despite it being after business hours. Within 18 hours all my concerns had been addresed and managed. I'm very impressed. **What do you dislike about Gmelius?** Ultimately, it was not able to meet our team's needs because the learning curve was too steep for the detail- and focus-challenged members of our team. That's not Gmelius's problem, but it did make it more or less unuseful for us. **What problems is Gmelius solving and how is that benefiting you?** Unclear. We had trouble adopting or integrating it, so it's unknown to me what problems it would solve. ### 18. Email Management Simplified by Gmelius **Rating:** 5.0/5.0 stars **Reviewed by:** Mike P. | Director of Global Business Insights, Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2023 **What do you like best about Gmelius?** With Gmelius, I am able to optimize and simplify distribution of workload in real-time. **What do you dislike about Gmelius?** All I have are plus plus - I have never encountered any flaw for all that long. **What problems is Gmelius solving and how is that benefiting you?** It offers an extensive range of features in one place from BIM, workflow management to PM tools which saves time due to eradication of integration needs. ### 19. Great for Team Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Sophie L. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Gmelius?** My company uses Google Suite. Our biggest struggle was that emails would come through to everyones individual emails so a team of 4 people would be looking at the same email then filing or deleting. Gmelius has allowed my team to be more productive by using 1 inbox so the 200 emails a day is only viewed once and not 800 times. Highly recommend! **What do you dislike about Gmelius?** One of the only downsides that I can see is that when someone is typing an email you cannot review it unless the user gives you permission. Being a manager of a team I get asked to review emails often before they are sent so this would be a useful feature **What problems is Gmelius solving and how is that benefiting you?** As per my previous likes, this is assisiting in Productivity of my team. Instead of the team viewing each email individual this is now worked on by the whole team. So instead of 200 emails read 4 times it is only viewed once. ### 20. A quick, fast and efficient solution, but could have improvements. **Rating:** 3.5/5.0 stars **Reviewed by:** Anna L. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2023 **What do you like best about Gmelius?** I like that everything goes on the same site, I'm in my Gmail, I have the extension running, and every aspect of Gemelius that is added is there as well, I don't need to go to another app or page to have it. That is the best part. **What do you dislike about Gmelius?** I don't think they have the best IA or automation functions, they could improve definitely on that, as well as more explanation content on how to take advantage of every single part of the software because I'm sure that I am not taking advantage of everything. **What problems is Gmelius solving and how is that benefiting you?** The bigger problem we had and solved was about the shared inboxes, because we have several people working with the same emails, and having all open at the same time was caos, this way, each one of us has only their emails open and then we see the shared emails that we have. We receive as well a lot of emails so we communicate a lot via emails, and this helps, but as I said before I don't think I'm exploiting every function. ### 21. My Experience with Gmelius: Boosting My Productivity in Gmail **Rating:** 5.0/5.0 stars **Reviewed by:** Mauricio B. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2023 **What do you like best about Gmelius?** In today's fast-paced digital world, managing email efficiently is crucial for maximizing productivity. As an avid Gmail user, I have recently had the opportunity to explore Gmelius, a powerful platform that enhances the functionality of Gmail. In this review, I will share my firsthand experience with Gmelius, highlighting its standout features, as well as discussing areas for improvement. Streamlined Inbox Organization: Gmelius offers a wide range of tools to organize and declutter my Gmail inbox. With features like labels, email templates, and custom filters, I can effortlessly manage and prioritize incoming messages. Enhanced Collaboration: Gmelius facilitates seamless collaboration by transforming Gmail into a team-friendly platform. With shared inboxes, email notes, and email delegation, I can collaborate effectively with colleagues, ensuring that nothing falls through the cracks. Workflow Automation: Gmelius empowers me to automate repetitive email tasks, saving me valuable time. With its automation features, such as email sequences, auto follow-ups, and email snoozing, I can streamline my workflow and ensure prompt responses to important messages. **What do you dislike about Gmelius?** While Gmelius offers a multitude of impressive features, there are a few areas that could be enhanced: Learning Curve: As a new user, it took me some time to fully grasp the intricacies of Gmelius and unlock its full potential. Improved onboarding resources, such as video tutorials or interactive guides, would be beneficial for users to quickly navigate and utilize all the features effectively. Pricing Structure: While Gmelius provides a free plan with limited features, accessing its advanced functionalities requires a subscription. Although the premium plan offers excellent value, a more flexible pricing structure with options for individual users or small teams would be appreciated. **What problems is Gmelius solving and how is that benefiting you?** Problem Solving with Gmelius: Inbox Overload: One of the most common challenges with email management is dealing with an overflowing inbox. Gmelius provides an array of features to tackle this issue head-on. With its advanced email filtering and labeling capabilities, I can automatically categorize incoming messages, prioritize important emails, and reduce the clutter in my inbox. Gmelius empowers me to regain control and stay focused on the most critical emails. Email Collaboration: Collaborating efficiently via email can be challenging, especially when working with teams. Gmelius addresses this problem by introducing collaborative features directly into Gmail. Through shared inboxes, email delegation, and internal notes, Gmelius streamlines team communication and fosters seamless collaboration. This ensures that everyone stays on the same page and tasks are efficiently managed within Gmail itself. Workflow Optimization: Time-consuming and repetitive email tasks can hamper productivity. Gmelius offers powerful workflow automation features that allow me to automate routine email actions. Whether it's setting up email sequences, creating personalized templates, or scheduling follow-ups, Gmelius automates these tasks, saving me valuable time and ensuring that I never miss an important email. **Official Response from Adeline Casagranda:** > Hi Mauricio, thank you for your complete review of Gmelius, we'll do our best to make it better for you! We actually do offer a new flexible plan which is based on the number of monthly shared conversations your team use. But it's only for small teams of up to 10 users, so maybe you don't fit into this tier, but you can have a look at the link below. Thanks again :) ### 22. Gemnelius is a valuable tool for companies **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander V. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Gmelius?** One of the great advantages of this platform is the ability for real-time collaboration among team members. This means that everyone involved in the project can share information, discuss ideas, and work together efficiently and productively. With the possibility of simultaneous document editing, teams can make changes in real-time, avoiding the need to send updated versions via email or wait for periodic updates. This real-time collaboration also contributes to the quick resolution of problems. If an unexpected obstacle or challenge arises, team members can communicate instantly, share relevant information, and find solutions together. This speeds up the problem-solving process, avoiding unnecessary delays and keeping the project on track. Additionally, the platform offers features that allow for agile decision-making. Users can access updated data and real-time reports, which helps them make informed and well-founded decisions. This agility in decision-making is crucial for projects that require quick responses and adaptation to changes. Another positive aspect of this platform is its intuitive and easy-to-use interface. Even less experienced users can learn to use it quickly, without the need for extensive training. This allows the team to quickly adapt to the new tool and start reaping the benefits immediately. **What do you dislike about Gmelius?** One of the challenges faced by Gemnelius is its learning curve. Although the platform is intuitive and easy to use, it takes some time for users to become familiar with all the available features and functionalities. This transition can be particularly challenging for teams migrating from other project management tools. However, Gemnelius offers resources and support to help users overcome this initial hurdle. The platform provides detailed tutorials, comprehensive documentation, and a dedicated support team ready to assist and answer users' questions. Additionally, there are also options for personalized training, allowing teams to receive specific guidance according to their needs. Another effective strategy to mitigate the learning curve is the gradual implementation of the platform. Teams can start by using the most basic features of Gemnelius and, as they become familiar and more comfortable, they can explore the more advanced functionalities. This way, it is possible to avoid overwhelming users with an excessive amount of information at once. Moreover, user feedback plays a crucial role in the continuous improvement of the platform. The team behind Gemnelius is constantly seeking improvements and updates based on users' needs and suggestions. This ensures that the platform evolves according to market demands and continues to meet the expectations of project management teams. It is important to emphasize that, despite the initial learning curve, Gemnelius offers a number of significant benefits for teams. Once users get accustomed to the platform, they can enjoy more efficient project management, real-time collaboration, and access to updated information. Therefore, investing time and effort in familiarizing with Gemnelius certainly pays off in the long run. **What problems is Gmelius solving and how is that benefiting you?** Gmelius is solving various problems related to project management and communication within work teams, bringing numerous benefits to its users. One of the problems that Gmelius solves is the fragmentation of information and tasks. Often, teams face difficulties in centralizing all relevant information in one place, which can result in confusion, rework, and loss of productivity. With Gmelius, users can centralize all information and tasks related to a project on a single platform, facilitating access and collaboration among team members. This results in greater efficiency and organization in project management. Another common problem that Gmelius resolves is the lack of transparency and visibility of ongoing activities. Often, team members are not clear about the progress of tasks, deadlines, and each person's responsibilities. Gmelius offers an overview of all tasks and deadlines, allowing users to track the project's progress and stay updated on the next steps to be taken. This promotes greater transparency and alignment within the team, avoiding delays and ensuring that everyone is on the same page. Additionally, Gmelius also addresses the difficulty of communication and collaboration among team members. Often, teams face obstacles in exchanging information and making quick decisions. With Gmelius, users can collaborate in real-time, sharing ideas, documents, and feedback instantly. This efficient communication facilitates problem-solving, promotes agility in decisions, and strengthens collaboration among team members. In summary, Gmelius is solving problems related to information fragmentation, lack of transparency, and difficulties in communication and collaboration within work teams. By centralizing information, providing visibility of activities, and allowing real-time collaboration, Gmelius brings significant benefits such as greater efficiency, organization, transparency, and agility in teams. With this tool, users can optimize project management, improve internal communication, and achieve results more effectively. ### 23. Utility and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Yesenia G. | Estimator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Gmelius?** Since we manage a lot of emails, I can take special care of my assigned ones so I don't miss my own pendings and also do tracking of my team's **What do you dislike about Gmelius?** If anyone closes an email that has not been completely handled or should have not been closed yet we might miss that important email, but it's still traceable since I can look for the similar ones and see the historical changes **What problems is Gmelius solving and how is that benefiting you?** We increase the responsibility over the jobs we handle in the company and that increases the communication/relationship with clients. ### 24. I've really enjoyed Gmelius **Rating:** 4.5/5.0 stars **Reviewed by:** Tatiana B. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Gmelius?** Being able to close emails and make them dissapear, but they reappear when someone response is so incredibly nice. Being able to keep my inbox clean and usable is amazing. **What do you dislike about Gmelius?** I think some of the downsides is not being able to assign more than one person to something. I don't want to leave it in general and it's more than one persons job, but I can only give it to one person. **What problems is Gmelius solving and how is that benefiting you?** It makes manging hundreds of emails that come into a group email very easy. I can read through every email and close them out or assign them as needed very smoothly and I love using gmelius ### 25. Easy-to-use and weapon of choice for email automation (outbound sales activities) **Rating:** 4.0/5.0 stars **Reviewed by:** Bob W. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Gmelius?** The GMelius interface is very intuitive and easy to set up. From the start, we've been able to run successful campaigns and increase our open rates and response rates. **What do you dislike about Gmelius?** When you share a sequence with one of your colleagues, you don't work on the same sequence but you work on a copy. Being able to edit the same sequence without going back and forth with sharing would be helpful :-) **What problems is Gmelius solving and how is that benefiting you?** Gmelius helps use to work on cold outbounds and allows us to test messages and audiences for our products. Being able to easily set these up and manage the email sequences, allows for fast results. **Official Response from Adeline Casagranda:** > Hi Bob, thank you for reviewing Gmelius. When you share a sequence with someone, you will see the same sequence, meaning changes done will be visible to your teammate and yourself. Learn more about sequences in the link below. If you need help don't hesitate to reach out to support@gmelius.com ### 26. Gmelius: An incredible tool for your job! **Rating:** 5.0/5.0 stars **Reviewed by:** Fatima M. | maintenance dispatcher, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Gmelius?** You can assign several emails either to yourself or to others so those won't get lost. Also, separating emails by tags and groups makes it easier to work day by day. **What do you dislike about Gmelius?** Some automated actions are not that helpful (changing the status to "closed" even though I click "send" instead of "send and close"). Another thing is that some aged emails won't transfer automatically to Gmelius and that causes us to forget important Work Orders. **What problems is Gmelius solving and how is that benefiting you?** Assigning each team member and team leads their group, task, and email helps us to be more focused and stay on top of every Work Order we receive from our clients. **Official Response from Adeline Casagranda:** > ​Hi,  Thank you for your comment! Our team will be happy to answer any questions or inquiries you may have. Please send an email to support@gmelius.com and we will get back to you shortly! Best regards, ### 27. Great product, super reliable and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Matt M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Gmelius?** -easy to set up and implement -great features - we use the auto follow ups for all the emails we send -kanban board right on gmail to track so no one slips through the cracks **What do you dislike about Gmelius?** honestly nothing yet but i've only been using for a few months **What problems is Gmelius solving and how is that benefiting you?** people slipping through the cracks, gmelius allows us to create auto follow up sequences easily ### 28. The answer to team shared emails. **Rating:** 3.5/5.0 stars **Reviewed by:** Brina B. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Gmelius?** This is the answer to shared team emails. The ability to divvy up, assign, comment, etc on emails across a team is what we have been looking for this forever! We used a super expensive CRM just for this ability, so it was awesome to dump that and be able to use our native gmail inboxes again. **What do you dislike about Gmelius?** There is no way to automate a monthly email to go to a client list anymore. Seems like some of the automation was taken away and is being replaced by Zapier. Which is what our team is moving away from. **What problems is Gmelius solving and how is that benefiting you?** Shared team communications with clients. ### 29. Gmelius is excellent project management software **Rating:** 5.0/5.0 stars **Reviewed by:** Raimer E. | Senior Web Developer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2023 **What do you like best about Gmelius?** Gmelius' success and prominence in the task management field are noteworthy. Gmelius' robust task management features can save companies time and effort by improving their task and project management. Unlike any other software, it makes it easier for team members to communicate and collaborate on tasks. It has been beneficial in motivating the timely and effective use of activities. The deployment of the software works well and quickly. **What do you dislike about Gmelius?** There are no usability issues because it is excellent software that helps maintain the concept of getting an individual performance. **What problems is Gmelius solving and how is that benefiting you?** Many of our current efforts are geared toward improving the likely outcome of the project. Coordinating a large margin of conversation among team members and establishing a rock-solid pace of work is an intriguing challenge. Undoubtedly, software has been the most crucial component of teamwork. Gmelius has influenced the way companies are run. Indeed, software continues to provide optimal performance and vast scope for the enterprise. ### 30. It made my communication among team much easier and effective **Rating:** 5.0/5.0 stars **Reviewed by:** Jren C. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Gmelius?** It's ability to create a thread of conversation among team members so that messages can be relayed in an orderly manner **What do you dislike about Gmelius?** There is none for me as far as I'm using it because most of it's feature have been useful to me **What problems is Gmelius solving and how is that benefiting you?** As an Admin, it is important to keep track on the email coming in and out from out team and so having the shared inbox, it makes it easier to find emails that are necessary for me. ### 31. Not Super User-Friendly **Rating:** 1.0/5.0 stars **Reviewed by:** Jake G. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Gmelius?** Gmelius seems like it would a beneficial system for organizing emails and tasks for certain business models. At first, it was a little confusing, but the more I used it, the more I got used to it. **What do you dislike about Gmelius?** In general, Gmelius doesn't work well for what I do. For our system, it's always easier to just forward me the email if it's high priority. I wish certain things were more clear in gmelius than they are. Overall, I was not a fan, but some other people I'm sure enjoy it. **What problems is Gmelius solving and how is that benefiting you?** Initially I thought Gmelius would work well because the organization of emails was getting out of hand. Once it was introduced, it helped prioritize certain emails and benefitted workflow. **Official Response from Adeline Casagranda:** > Hi Jake, thank you for your review! I'd be happy to help to find a way to make things more straightforward for you and your team. Please reach out to support@gmelius.com for us to understand your needs and how we can answer them better. Cheers :) ### 32. Best experience of organization with Gmelius **Rating:** 5.0/5.0 stars **Reviewed by:** Aldo V. | Maintenance dispatcher, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Gmelius?** Every people can assign jobs for himself or to other people, is very easy to use and we can do a follow-up in every email, i have never tried another competitors but i think is a good software **What do you dislike about Gmelius?** I dislike from gmelious the part of showing aged emails and i think we need to know how to set up better the software in every computer and on the master email from the company **What problems is Gmelius solving and how is that benefiting you?** we can do a follow up in every email and tag a person that will be assigned to a email in especific. That person will be in charge of the email and it will be responsible to answer if is necessary **Official Response from Adeline Casagranda:** > ​Hi Aldo,  Thank you for your comment! Our team will be happy to answer any questions or inquiries you may have. Please send an email to support@gmelius.com and we will get back to you shortly! Best regards, ### 33. Great Tool. Great Features. Great Price. Gmelius Has Really Improved the Way We Work. **Rating:** 5.0/5.0 stars **Reviewed by:** Charles L. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2023 **What do you like best about Gmelius?** Gmelius has been extremely helpful for us in managing our project intake from clients. It was straightforward to work into our existing workflow and has made all of our lives easier. The included features are all useful, and they continue to add new features regularly to our current subscription, making our lives EVEN EASIER. It fills a hole in our process perfectly! **What do you dislike about Gmelius?** The meeting scheduler tool isn't as intuitive as I'd like, it is a very good bonus feature that replaced calendly for us, but it wasn't the most user-friendly. Unfortunately, it also relies on a browser plugin, which limits the installation. **What problems is Gmelius solving and how is that benefiting you?** We do a lot of intake from clients via email. The Gmelius shared inbox feature has made it very easy for us to keep track of emails and disseminate them to the team to address. When you are getting a lot of emails with client requests, things tend to fall through the cracks pretty easily, but with Gmelius, that no longer happens. Additionally, the ability for us to have a direct link to an email makes referencing the emails so much easier. ### 34. Great software for teams that already use gmail **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2023 **What do you like best about Gmelius?** I like that we can share conversations without having to endlessly forward emails. Our customers love that they just email one email address and they magically get a response from the right person in the right department because we can assign responding to the email to the right person. **What do you dislike about Gmelius?** I wish that you could assign multiple people to an email. I wish you could seperate an email into duplicate tickets - for example sometimes a customer sends one email but needs responses from various people and we can do that we just can't assign it to various people. I would like to upgrade to be able to filter by tag, but it's twice the price from the low to medium tier plan. **What problems is Gmelius solving and how is that benefiting you?** This is helping us manage our inbox. Prior to having the software we were getting hundreds of emails being sent to various email addresses which was causing our company tonight actually respond to emails with the diligence that we would like to. We had endless amounts of forwarding emails **Official Response from Adeline Casagranda:** > Hey, Thanks a lot for your review and your suggestion to improve our product! :) I wanted to let you know that you can now filter by tags (Custom views) under our new lower tier, the Flex plan. From 15$ to 149$ for your entire team of up to 10 users, depending on the monthly conversations you share. I let you check it out. ### 35. Organization solution where it should have been from the start! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2023 **What do you like best about Gmelius?** Gmelius bridges the gap between having to guess where a support ticket needs to go or the required department and it falling through the cracks where no one sees it. By allowing management to assign certain members emails that come in through our general support time through Gmelius, almost nothing has been missed because each department gets its task exclusively assigned to them. **What do you dislike about Gmelius?** It was a bit of a learning curve off the bat and we needed to host a meeting to explain its function to non-tech users, but with use of their guides and IT's know-how we were able to deploy it near immediately after that meeting. **What problems is Gmelius solving and how is that benefiting you?** It does what it told us it could do right off the bat and that's what we wanted. The video explaining it allowed us to figure it out immediately and it did exactly what it advertised which is what we needed. ### 36. Helpful product that makes my day to day much faster and easier! **Rating:** 4.5/5.0 stars **Reviewed by:** Ellie B. | Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Gmelius?** I use Gmelius every day! Gmelius automation, templates, and campaigns have helped me increase my contacts with clients and prospects. The templates are easy to build and integrate perfectly with my Google suite and Gmail. It's a great tool to send mass merged emails through gmail. A feature I absolutely love. I can also integrate this tool with my Trello Boards for easy project management. The product saves me time, and energy, and leads to increased results! **What do you dislike about Gmelius?** How do you pronounce the name? Honestly, this has been a great addition to my, and my whole team's technology toolkit to help us get better results. I advocate for everyone to try and use this product. **What problems is Gmelius solving and how is that benefiting you?** Most of my work requires personalized individual communications, Gmelius Templates integrated with Gmail help me create communication faster and more efficiently based on the status of a prospect and where they are in our communication sequence. It also allows me to send campaign style emails when necessary to large audiences, again saving me time. The integration leads to more contacts, more contacts leads to more yeilds. ### 37. Gmelius saves out company email organization **Rating:** 5.0/5.0 stars **Reviewed by:** Ariana F. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2023 **What do you like best about Gmelius?** The ease of use, and the ability to tag people and collaborate in the emails inside of a workspace has been making our daily flow much easier. **What do you dislike about Gmelius?** I don't love the look, sometimes it feels a little overwhelming and confusing. **What problems is Gmelius solving and how is that benefiting you?** We are able to collaborate in the email flow and see each other's response so one can take over or help when other is absent. **Official Response from Adeline Casagranda:** > Hi Ariana, Thank you for your feedback. We'd love to know more about why you find Gmelius overwhelming and confusing, please feel free to send us an email to support@gmelius.com Cheers! ### 38. Actually makes email collaborative **Rating:** 5.0/5.0 stars **Reviewed by:** Perry K. | Owner, Creative Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2023 **What do you like best about Gmelius?** It's helping keep me sane as a very busy business owner, and helping me let go and delegate to my assistant. **What do you dislike about Gmelius?** I find the tagging vs delegating system a little on the confusing side. **What problems is Gmelius solving and how is that benefiting you?** I needed a way to keep most of my work emails eyes-only and delegate specific ones to my assistant without her seeing each new thing to come in. Gmelius does this. ### 39. Good Value for Small Teams with Small Volume **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2023 **What do you like best about Gmelius?** The most obvious benefit is the ability for seamless integration with Google Workspaces as a ticketing management system. It is a logical extension of how most organizations already utilize their shared mailboxes to assign and track support for internal and external needs, all without setting up an additional platform such as ZenDesk. **What do you dislike about Gmelius?** It is difficult to justify the monthly subscription cost per license/user unless your team and volume of support tickets is low enough to allow usage of the Gmelius FLEX plan that allows up to 10 users for a flat fee. **What problems is Gmelius solving and how is that benefiting you?** Our nonprofit organization is all volunteer-run, including our IT department. Gmelius is a necessary tool to support and track Help Desk tickets, providing for much less back and forth emails or Slack messaging when the IT team is trying to figure out who to assign the task to. ### 40. Shared email templates, Shared In Boxes, Campaigns, Trickle sequences and more. **Rating:** 5.0/5.0 stars **Reviewed by:** Tim T. | CEO at InOut Labs - Drug and Alcohol Testing | DOT Compliance | DNA Testing | Clinical Lab Testing, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2019 **What do you like best about Gmelius?** I like the fact that so many features are built in to one app. Features are well thought-out and new ones are always being added. Somehow Gmelius does not feel cluttered or bloated though. It works the way I work. **What do you dislike about Gmelius?** I do like the Shared Labels feature but am unable to use it. We have many nested folders and if we were to share them, it would mean a lot of set up. For example, we have a Label named Clients, and each client has its own subfolder. As we add a new client subfolder I would like it to be automatically added, but it does not work that way. We found another solution that handles this for us for now. Update 2023: This has not changed, so we still do not use this feature. Something else that is frustrating is that you cannot edit a sequence by inserting a message somewhere in the middle. For example, if I have 5 messages queued to go out one every 3 days, and I want to insert a new message between the 2nd and 3rd, I cannot do that without rebuilding the sequence from scratch. **What problems is Gmelius solving and how is that benefiting you?** Shared sales templates, shared customer service templates, new client onboarding sequences, shared In Boxes for customer service. Scheduled sending is nice for emails I write over the weekend, or in the evening that I can send later when I don't really want a response I have to deal with before the next work day. Update: Gmail allows scheduling emails without Gmelius, and I tend to use the native feature now. **Official Response from Florian Bersier:** > Hello Tim, Thanks for the review and detailed feedback. You'll be glad to know that the automatic sharing of nested labels is currently being developed by our team and will be released early Spring 2023. Regarding the sequences, we offer a way to edit the emails at any stage meaning you don't need to swap them but a few improvements are also coming soon. ### 41. A really good extension/ add-on if you want to be MORE organised! **Rating:** 5.0/5.0 stars **Reviewed by:** James A. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Gmelius?** What I like the most about Gmelius is that you can assign emails to the right person responsible to respond, you can see how many times your email's been read. I also love the fact that you can consolidate emails from a certain user or a business/ client - when you're running an agency based business that has multiple clients that you need to handle. **What do you dislike about Gmelius?** I don't like that the navigation bar on the right hand side keeps popping out everytime I'm doing something, i.e writing emails - hope that it can be improved by having a function that can keep it minimised or sticked to the screen view to avoid unintentional pop up. **What problems is Gmelius solving and how is that benefiting you?** Gmelius is a really good help and support for users like me who doesn't like clutter in their inbox and wants a clean and organised email inbox as well as keeping everyone in the team responsible for tasks that need to be responded to. ### 42. Excellent tool for boosting Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** J. Alberto T. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2021 **What do you like best about Gmelius?** Managing emails and inboxes have become extremely easy. Following up on tasks, assigning them, commenting, and closing subjects is crucial in our company, and this tool helps us do just that! No longer do we need to go back and forward replying and forwarding emails, or replying "confirmed" to let anyone know you read an email and basically just creating digital pollution in your inbox. Gmelius helps us have a cleaner digital workspace and a more efficient follow-up on essential matters and tasks. It's easy to use, it adds to your inbox (not needing to open an additional tab or app), and can even work on mobile. Everything's great. It just works. **What do you dislike about Gmelius?** The notificacion bar on the right feels kind of crowded. Though it's needed and helpful, maybe a way to do it leaner would help. Other than that, everything works awesome. **Recommendations to others considering Gmelius:** Make sure you get a good understanding of everything you can do with this tool so you get the most of it right from the start. **What problems is Gmelius solving and how is that benefiting you?** Getting tasks or matters "lost" by going back and forward replying and forwarding emails, to the point where you might now know if the person responsible is actually working on it or if it misunderstood who should've worked on the task. Receiving emails to shared inboxes was also confusing since 5 people receive it, and each one of them might think someone else should be responsible. Gmelius helps by giving the possibility of assigning emails, commenting and tagging people, and allows everyone to have clear visibility on the comments and progress reported on it until the task itself is marked as closed. ### 43. Unfortunately limited set of features unless you pay excessive subscription **Rating:** 2.5/5.0 stars **Reviewed by:** Chad B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Gmelius?** Shared email sorting with assignments to members of group. All the other features demonstrated in the test that were interesting to us ended up being behind the $24/mo paywall. **What do you dislike about Gmelius?** It felt like a real bait-and-switch. You have to do a lot to set up Gmelius - there is a lot of configuration and rule creation!. We did that. Then they buried the ability to tag your emails using rules under SLA policies. Assignment to specific tags and people is not SLA - just routing. Because we only took a standard package, not a premium one, our rules broke, and nothing has been sorted since we started paying. Now we have to fix all our rules ourselves. We'll look for a competitor to this project that does not expect $1200/year to tag and label our inbox. **What problems is Gmelius solving and how is that benefiting you?** It was supposed to solve working together in a shared email space, but the limited functionality at their core product does not fit our needs. At core paid version, you can set rules to assign to people, and that's it. There is value in that, but most of the value is behind the higher tier package. Since you'll likely be working on a team of at least 3-4 with this, that's $75 or more a month to set rules like you can for free on gmail if you all work within the same account. ### 44. Excellent company ticketing system **Rating:** 5.0/5.0 stars **Reviewed by:** Claudia P. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Gmelius?** I like the fact that this tool integrates easily with Gmail (which is the platform that we use. You can have a shared inbox and even create shared Gmail labels with specific people. **What do you dislike about Gmelius?** In the beginning, the tool is not so friendly, you have to use it a few times before you feel comfortable. In our personal experience, we felt kind of confused because we were unsuccessful with the first tickets that we wanted to create. We didn't know how to start sharing things with other colleagues. **What problems is Gmelius solving and how is that benefiting you?** The good part is that we can create tickets and assign these directly to other company members, notes and directions can be entered in the backend of an email and it shows you a status (pending, closed) so you can follow up the process of handing emails until these tickets are closed. And also I like the fact that it keeps a record of the process that was followed. ### 45. Productivity for a shared work space **Rating:** 4.0/5.0 stars **Reviewed by:** Julianne Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Gmelius?** I love that you can see if another team member is in the process of working on or viewing an email message. It is pretty helpful for us not to duplicate efforts. **What do you dislike about Gmelius?** At this time, I find Gmelius to be excellent. The only issue I've faced is that occasionally I need to re-install the extension or refresh my browser because sometimes the Gmelius tap is unavailable. **What problems is Gmelius solving and how is that benefiting you?** Gmelius helps the team communicate by allowing us to leave notes in certain email threads and assigning tasks to each other. With a shared email address these tools are extremely helpful. **Official Response from Adeline Casagranda:** > Hi Julianne, Thanks for your review! About your issue, please send an email to support@gmelius.com with the browser you are currently using, we will get back to you shortly. ### 46. Good For Multi-User Teams **Rating:** 4.0/5.0 stars **Reviewed by:** Emily M. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Gmelius?** I like the aspect that a team can see email responses, assign emails to different members, and tag users in the comments. **What do you dislike about Gmelius?** It shows emails unread if they area unread by you, so sometimes that can be confusing if you're trying to make sure someone on the team has gotten to the message. **What problems is Gmelius solving and how is that benefiting you?** Being able to organize and streamline communications ### 47. A great tool for project management and communication between teams! **Rating:** 4.5/5.0 stars **Reviewed by:** Rita P. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Gmelius?** The number of forwarded emails has reduced a lot! Now I just share with the rest of the team and they are updated and aligned with our clients. **What do you dislike about Gmelius?** Maybe some UX questions that could improve to be more intuitive to use. **What problems is Gmelius solving and how is that benefiting you?** Share information with the CEO and the rest of the teams (development teams, finance, etc.) without forwarding the emails. The boards are super useful too. **Official Response from Adeline Casagranda:** > Hi Rita! Thank you for submitting your review. I would be super curious to discuss with you UX issues/questions that you may have about our product. Please reach out to support@gmelius.com and mention me (Adeline). Hope I can help. ### 48. Gmelius has increased our work productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy M. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Gmelius?** I love the Gmelius side notes that we can send back and forth with work colleagues **What do you dislike about Gmelius?** One negative is that when working with Gmelius it ties emails chains together...you can intend to delete once email in the chain and then all will get deleted **What problems is Gmelius solving and how is that benefiting you?** Mostly to help organize and work with a shared inbox that all the work group can review and see the notes ### 49. It is really useful to organize emails. **Rating:** 5.0/5.0 stars **Reviewed by:** Fernando H. | Turns dispatcher, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Gmelius?** It is easy to use and helps us to see emails better. **What do you dislike about Gmelius?** For now I think gmelius is doing very good. **What problems is Gmelius solving and how is that benefiting you?** It is solving the way we organize and use our emails. The benefits are that is easier to handle all the emails. ### 50. Where Google Fails, Gmelius Shines **Rating:** 4.0/5.0 stars **Reviewed by:** Jacques G. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Gmelius?** Gmelius is the key to working collaboratively in Google Workspace. Where Google falls flat on its face (looking at you, Google Groups), Gmelius takes up the slack and makes every part of an inbox shareable, and assignable, among teams. Emails, groups, tags, and everything can be shared for simplified collaboration. **What do you dislike about Gmelius?** Once you get used to how easy it is to collaborate with Gmelius, you realise there's no mobile app for this kind of browser integration. **What problems is Gmelius solving and how is that benefiting you?** Google doesn't provide any tools for a team to effectively manage a shared inbox. ## Gmelius Discussions - [Gmelius helps me to share my work and connect my team!](https://www.g2.com/discussions/gmelius-helps-me-to-share-my-work-and-connect-my-team) - 1 comment, 2 upvotes - [How do I stop Gmelius collapsing Gmails left pane where it lists my folder?](https://www.g2.com/discussions/how-do-i-stop-gmelius-collapsing-gmails-left-pane-where-it-lists-my-folder-23bfe9ac-5f8d-4eff-8c89-c5f42a4d0ebc) - 1 comment, 1 upvote - [I don't have any questions right now.](https://www.g2.com/discussions/51785-i-don-t-have-any-questions-right-now) - 1 comment, 1 upvote - [Can we have multiple Admins on a free team plan?](https://www.g2.com/discussions/45701-can-we-have-multiple-admins-on-a-free-team-plan) - 1 comment, 1 upvote - [Is there a way to remover getting notifications about follow ups to emails I send?](https://www.g2.com/discussions/36817-is-there-a-way-to-remover-getting-notifications-about-follow-ups-to-emails-i-send) - 1 comment, 1 upvote - [View Gmelius pricing details and edition comparison](https://www.g2.com/products/gmelius/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+05%3A22%3A26+-0500&secure%5Bsession_id%5D=17c67485-a2e0-48c5-b572-a9dcb865be1f&secure%5Btoken%5D=1c6c272244b09138cb518f0076e17fb6ba66e53be4b68ebdc6d8b3ef5a41101a&format=llm_user) ## Gmelius Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Setup** - Activities - Flows - Notifications **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Sorting & Filtering** - Attachment Search - Tags - AI Sorting - Predefined Rules **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Management** - Updates - Audit Trail - Integration **Analytics** - Trends - Performance Tracking - Email Tracking **Integrations** - Gmail Integration **Generative AI** - AI Text Generation - AI Text Summarization **Time Management** - Unified Inbox - Email Automation - Snooze **Generative AI** - AI Text Generation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Generative AI** - AI Text Generation - AI Text-to-Speech - AI Text Summarization **Agentic AI - Workflow Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support **Agentic AI - Email Management** - Autonomous Task Execution - Cross-system Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Gmelius Alternatives - [Drag](https://www.g2.com/products/drag/reviews) - 4.5/5.0 (254 reviews) - [Hiver](https://www.g2.com/products/hiver/reviews) - 4.6/5.0 (1,251 reviews) - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,404 reviews)