# Best Contact Center Software - Page 6 *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Contact center software, also referred to as CCaaS or contact center as a service, provides businesses with the capabilities necessary to run a cloud-hosted customer contact center. Founded on traditional, voice-based call center solutions, contact center software enables inbound queueing and routing, outbound dialing, call analytics, and workforce management. However, this type of software goes beyond [call center infrastructure](https://www.g2.com/categories/call-center-infrastructure-cci) to support digital interactions in multiple channels, such as SMS, email, and chat. Common features of the [best contact center software](https://learn.g2.com/best-contact-center-software) include automatic call distribution (ACD), interactive voice response (IVR), omnichannel support, and computer-telephony integrations (CTI). Contact center software is commonly used by support teams to staff a help line or by sales teams to handle prospecting. These products integrate with [CRM software](https://www.g2.com/categories/crm) applications to access customer information and to update customer records with the post-action summaries. They will often integrate with [contact center workforce software](https://www.g2.com/categories/contact-center-workforce), [speech analytics software](https://www.g2.com/categories/speech-analytics), and [contact center quality assurance software](https://www.g2.com/categories/contact-center-quality-assurance) solutions if the product doesn’t provide that functionality natively. Contact center solutions may also integrate with or include features for unified communications, or [UCaaS](https://www.g2.com/categories/ucaas-platforms). Some businesses opt to use [virtual receptionist services](https://www.g2.com/categories/virtual-receptionist-services) in place of contact center software. To qualify for inclusion in the Contact Center category, a product must: - Offer a cloud-based contact center solution - Distribute incoming calls and manage phone number assignment for outbound centers - Provide the infrastructure for call management, placement, and monitoring - Provide multiple channels (such as voice, SMS, email, chat) for call center representatives to leverage - Include the following features: automatic call distributor, interactive voice response, queue management, and computer-telephony integrations - Supply additional features that assist call center operations, such as speech analytics, workforce management, and quality assurance - Integrate with CRM software or a company’s system of record ## Top Contact Center Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) | 4.4/5.0 (6,971 reviews) | Salesforce-native omnichannel case routing and AI deflection | "[The Evolution of Service: Bridging the Gap Between Data and Action.](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)" | | 2 | [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5.0 (1,583 reviews) | CRM-integrated cloud contact center call workflows | "[Aircall: Powerful Cloud Phone System with Excellent Support](https://www.g2.com/survey_responses/aircall-review-13051826)" | | 3 | [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | 4.4/5.0 (1,809 reviews) | International outbound calling with CRM-native logging | "[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)" | | 4 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,466 reviews) | Omnichannel contact routing with API-first orchestration | "[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)" | | 5 | [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) | 4.1/5.0 (600 reviews) | Omnichannel contact routing with Salesforce-native intelligence | "[Fast, Intuitive Web-Based Platform with Reliable Support](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)" | | 6 | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5.0 (3,549 reviews) | Multi-device call routing with unified UCaaS | "[Reliable, Scalable Communications with Outstanding Support](https://www.g2.com/survey_responses/nextiva-review-12886187)" | | 7 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,449 reviews) | AI-powered omnichannel contact center with CRM-native routing | "[TalkDesk Shines with Smart Ticket Categorization and Seamless Zendesk Integration](https://www.g2.com/survey_responses/talkdesk-review-13075196)" | | 8 | [Ringover](https://www.g2.com/products/ringover/reviews) | 4.6/5.0 (467 reviews) | CRM-integrated inbound and outbound call workflows | "[Seamless Embedded Calling with Ringover—and Truly Responsive Support](https://www.g2.com/survey_responses/ringover-review-12851244)" | | 9 | [Gladly](https://www.g2.com/products/gladly/reviews) | 4.7/5.0 (1,086 reviews) | Omnichannel customer conversations with unified lifetime context | "[managing home care visits using gladly](https://www.g2.com/survey_responses/gladly-review-12765926)" | | 10 | [Google Contact Center AI](https://www.g2.com/products/google-google-contact-center-ai/reviews) | 4.4/5.0 (31 reviews) | AI-driven virtual agent customer resolution | "[Streamlined Agent UI and Top-Tier Automation for Modern Contact Centers](https://www.g2.com/survey_responses/google-contact-center-ai-review-13076675)" | ## G2 Grid® for Contact Center Software ![G2 Grid® for Contact Center Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center/grids.png?focus%5B%5D=5494&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=4215&focus%5B%5D=53495&focus%5B%5D=348&focus%5B%5D=5511&focus%5B%5D=95230) Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Aircall, CloudTalk, Genesys Cloud CX, Nextiva, Five9 Intelligent Cloud Contact Center Platform, Talkdesk, and Ringover. Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=nextiva&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=talkdesk&focus%5B%5D=ringover) ## How Many Contact Center Software Products Does G2 Track? **Total Products under this Category:** 338 ### Category Stats (Jul 2026) - **Average Rating**: 4.44/5 (↓0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: INO CX (+16.67%) - Among all products in this category, INO CX recorded the largest rating increase compared to last month *Last updated: July 16, 2026* ## How Does G2 Rank Contact Center Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 47,000+ Authentic Reviews - 338+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Contact Center Software Is Best for Your Use Case? - **Leader:** [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - **Highest Performer:** [Gladly](https://www.g2.com/products/gladly/reviews) - **Easiest to Use:** [TeleCMI](https://www.g2.com/products/telecmi/reviews) - **Top Trending:** [Voiso](https://www.g2.com/products/voiso/reviews) - **Best Free Software:** [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) --- **Sponsored** ### 8x8 Contact Center 8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface. With enterprise-grade security and PCI-certified payments, 8x8 Contact Center aids in compliance while helping businesses scale with agility. Its flexibility and advanced insights make it ideal for modernizing legacy systems and optimizing customer support operations. Core Features & Functionality include: Omnichannel Routing Voice, email, web chat, SMS, video, Facebook Messenger, WhatsApp, Viber, RCS, and additional social media like X, YouTube, Instagram, and more via Meltwater. Blended interactions with individual agents handling up to 13 interactions at once. Web chat with real-time translation and customizable agent avatars. Email routing and templates. Co-browsing and secure payment handling via SMS or email. Agent and Supervisor Workspaces Unified interface with voice, chat, email, one-way video, RCS, social media, WhatsApp, Facebook Messenger, Viber, and SMS handling. Embedded softphone with customizable ringtones per channel. Support for Microsoft Teams chat and presence sync. Transfer calls to external contacts and queues. Intelligent routing, wrap-up codes, and campaign call handling. Real-time queue and agent monitoring for supervisors. Mobile supervisor app for oversight on the go. Interaction Retrieval Widget with bulk download and quick access to AI summaries, voicemails, and more. Customizable drag-and-drop widgets to tailor the workspace experience. AI & Automation Native and third-party AI (custom LLMs supported). AI summaries (real-time voice summarizations and post-call). Intelligent Customer Assistant (voice + digital self service). AI voice directory, predictive AI dialer. Real-time chat and text-to-speech translation. Queue, Agent & Call Management Queued callback, skills-based routing, CRM data-based routing. Direct Agent Routing (DAR), warm/cold transfer, whisper messages. Answer Machine Detection (AMD), call dispositioning, recording access. Channel setup (voice, SMS, chat, email, social). Agent roles, groups, schedules, whisper messages. Enhanced scripting (IVR, chat, email), callbacks, surveys. Campaign & Dialing Tools 8x8 Auto Dialer: predictive, progressive, preview modes. Regal.io integration for advanced segmentation, omnichannel outbound, behavior-based triggers. Campaign scheduling, retries, DNC filtering, Telephone Preference Service (TPS) or Corporate Telephone Preference Service (CTPS) filtering, Carrier Call Blocking (CCB) filtering, pre-recorded voicemail drop, automatic machine detection (AMD). CRM Integrations Native integrations with Salesforce, MS Dynamics, Zendesk, NetSuite. Features include screen pop, click-to-dial, interaction logging, transfers, voicemail, status management. 8x8 Native CRM to manage customers, cases, follow-ups, and tasks. Auto-log interactions, use API for external access. Reporting & Analytics Unified dashboards, real-time KPIs, interaction journey visualizations across channels. Report templates like Interaction Journey Report, Queue Interaction Summary, Agent Interactions Summary, Interactions Details Report, and more. Exportable metrics, SLA tracking, historical interaction access. Security & Compliance IP whitelisting, granular admin roles. OAuth2 for email, SSO with ADFS and Azure AD. Payment Card Industry Compliance Meeting and Call Recording Storage E911/999 Emergency Services Privacy Compliance W3C Web Content Accessibility Guidelines (WCAG) STIR/SHAKEN Compliance Health Insurance Portability and Accountability Act (HIPAA) Strategic Partner Integrations SpinSci for Healthcare Patient Assist: Real-time EHR integration, screen pop, context-aware routing. Prebuilt workflows for authentication, reporting, click-to-call. Omnichannel support with SSO. Patient Engage: Appointment scheduling, refill requests, bill pay, surveys. PCI support, multi-language, and password reset functionality. MNET for Financial Services CoreAccess+: Real-time core banking system access. Secure funds transfer, fraud alerts, screen pop authentication. CRM/workflow integration with no PII storage. Regal.io for Advanced Outbound Campaigns Behavior-based outreach triggers. Predictive dialing and personalized agent experiences. Integration with journey/CRM data for unified analytics. CallCabinet for Compliant Call Recording Compliant call recording for for voice, video and screen sharing Unlimited audio storage and 256-bit AES rotating encryption Advanced playback & tagging Cloud, hybrid, premise deployments [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=29&secure%5Bchosen_at%5D=2026-07-17T11%3A41%3A30Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=2164&secure%5Bresource_id%5D=29&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center&secure%5Btoken%5D=0989ea001a836c293136dceffa15b5c57d678ed4f3a669d34ece8d203f8037a0&secure%5Burl%5D=https%3A%2F%2Fwww.8x8.com%2Fproducts%2Fcontact-center&secure%5Burl_type%5D=paid_promos) --- ## Contact Center Software Features & Capabilities ### What are the Best Contact Center Software with Speech Analytics? Provides some level of analytics based on keywords and vocal tones. **Top-rated Contact Center Software for Speech Analytics:** - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) [Explore Contact Center Software with Speech Analytics](https://www.g2.com/categories/contact-center/f/speech-analytics) ### What are the Best Contact Center Software with Email? Allows CSRs to receive and answer customer emails. **Top-rated Contact Center Software for Email:** - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) [Explore Contact Center Software with Email](https://www.g2.com/categories/contact-center/f/email) ### What are the Best Contact Center Software with Auto Dialer? Has auto dialing or predictive dialing functions for outbound use. **Top-rated Contact Center Software for Auto Dialer:** - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) [Explore Contact Center Software with Auto Dialer](https://www.g2.com/categories/contact-center/f/auto-dialer) ### What are the Best Contact Center Software with Inbound Screen Pop? Populates CSR's screen with available customer data. **Top-rated Contact Center Software for Inbound Screen Pop:** - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) [Explore Contact Center Software with Inbound Screen Pop](https://www.g2.com/categories/contact-center/f/inbound-screen-pop) ### What are the Best Contact Center Software with IVR? Includes an interactive phone menu. **Top-rated Contact Center Software for IVR:** - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) [Explore Contact Center Software with IVR](https://www.g2.com/categories/contact-center/f/ivr) ## What Are the Top-Rated Contact Center Software Products in 2026? ### 1. [Broadvoice](https://www.g2.com/products/broadvoice-broadvoice/reviews) Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features at affordable rates. The platform is connected to Broadvoice’s secure, redundant network and hosting infrastructure, enabling SMBs to connect with customers securely anytime, anywhere and with any device. Broadvoice is ranked in the Deloitte Technology Fast 500 and Inc. 500 Fastest Growing Private Companies in America.  **Average Rating:** 4.5/5.0 **Total Reviews:** 63 **How Do G2 Users Rate Broadvoice?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10) - **Concurrent Calling:** 5.0/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.3/10 (Category avg: 8.5/10) - **Administrator Access:** 8.3/10 (Category avg: 8.9/10) **Who Is the Company Behind Broadvoice?** - **Seller:** [Broadvoice](https://www.g2.com/sellers/broadvoice) - **Year Founded:** 2005 - **HQ Location:** Northridge, US - **Twitter:** @broadvoice (562 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/57907 (258 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 59% Small-Business, 27% Mid-Market #### What Are Broadvoice's Pros and Cons? **Pros:** - Ease of Use (18 reviews) - Customer Support (13 reviews) - Reliability (13 reviews) - VoIP Services (11 reviews) - Accessibility (9 reviews) **Cons:** - Lack of Intuitiveness (5 reviews) - Call Connectivity Issues (3 reviews) - Call Issues (3 reviews) - Complex Processes (3 reviews) - Internet Dependency (3 reviews) ### What Do G2 Reviewers Say About Broadvoice? *AI-generated summary from verified user reviews* **Pros:** - Users find Broadvoice **extremely user-friendly** , enjoying its easy app and straightforward interface for seamless communication. - Users value Broadvoice for its **excellent US-based customer support** , ensuring assistance is readily available when needed. - Users appreciate the **reliability** of Broadvoice, noting its seamless operation and excellent customer support. - Users appreciate the **flexibility and convenience** of Broadvoice VoIP services, enhancing communication while working hybrid. - Users appreciate the **global accessibility** of Broadvoice, enabling seamless communication and collaboration from anywhere. **Cons:** - Users find the **lack of intuitiveness** in Broadvoice, especially with the mobile app and call flow creation, frustrating. - Users experience **call connectivity issues** occasionally, with calls cutting off or stalling unexpectedly during conversations. - Users often face **call quality issues** with Broadvoice, including dropped calls and difficulty in understanding conversations. - Users find the **call tree setup and customer portal complicated** , impacting their overall experience with Broadvoice. - Users note the **dependency on internet connectivity** for Broadvoice, which can impact call quality and service reliability. #### What Are Recent G2 Reviews of Broadvoice? **"[Broadvoice Enhances Mobility with Reliable VoIP](https://www.g2.com/survey_responses/broadvoice-review-6643620)"** **Rating:** 4.5/5.0 stars *— Carlton W.* [Read full review](https://www.g2.com/survey_responses/broadvoice-review-6643620) --- **"[Great Customer Service and Fluent Call Handling](https://www.g2.com/survey_responses/broadvoice-review-10991686)"** **Rating:** 5.0/5.0 stars *— Mathew B.* [Read full review](https://www.g2.com/survey_responses/broadvoice-review-10991686) --- #### What Are G2 Users Discussing About Broadvoice? - [What is BroadVoice Cloud PBX used for?](https://www.g2.com/discussions/what-is-broadvoice-cloud-pbx-used-for) ### 2. [ITC Cloud](https://www.g2.com/products/itc-cloud/reviews) As part of In-Telecom, ITC Cloud was created to provide a simple and reliable way for businesses to have a unified communications solution. We give you the ability to work from anywhere on any device; whether it’s from your desk phone, cell phone, or computer in a seamless manner. ITC Cloud is also backed by 24/7 help desk and a company that cares about the overall efficiency of your business. We take pride in delivering the best customer experience from start to finish and beyond. We make moving to the cloud easy! **Average Rating:** 4.4/5.0 **Total Reviews:** 19 **How Do G2 Users Rate ITC Cloud?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.8/10) **Who Is the Company Behind ITC Cloud?** - **Seller:** [In-Telecom](https://www.g2.com/sellers/in-telecom) - **Year Founded:** 2009 - **HQ Location:** Slidell, Louisiana - **Twitter:** @_intelecom_ (46 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/in-telecom/ (139 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 45% Small-Business, 45% Mid-Market #### What Are ITC Cloud's Pros and Cons? **Pros:** - Ease of Use (10 reviews) - Affordable (5 reviews) - Efficiency (5 reviews) - Reliability (5 reviews) - Remote Work (5 reviews) **Cons:** - Poor Connectivity (5 reviews) - Security Concerns (5 reviews) - Expensive (4 reviews) - Internet Dependency (4 reviews) - Connection Issues (3 reviews) ### What Do G2 Reviewers Say About ITC Cloud? *AI-generated summary from verified user reviews* **Pros:** - Users find ITC Cloud to be **highly user-friendly** , making it easy to set up and access from any device. - Users value ITC Cloud for its **affordability** , making it an excellent choice for small to medium-sized enterprises. - Users appreciate the **efficiency** of ITC Cloud, streamlining outreach and data management for global prospects. - Users value the **reliability** of ITC Cloud, which ensures seamless access to data globally and enhances business efficiency. - Users value the **flexibility of remote work** with ITC Cloud, enabling seamless collaboration from anywhere on any device. **Cons:** - Users report **poor connectivity** issues with ITC Cloud, particularly impacting performance on mobile devices and in low-bandwidth situations. - Users express concerns about **security issues** , including data loss, theft, and vulnerabilities in shared environments. - Users note the **expensive pricing** of ITC Cloud, requiring careful monitoring to avoid unexpected costs. - Users face **internet dependency** challenges with ITC Cloud, affecting reliability and performance, especially on mobile devices. - Users experience **connection issues** on poor networks, affecting overall usability and integration with other software. #### What Are Recent G2 Reviews of ITC Cloud? **"[Cost-Effective Prospect Outreach with Reliable Data Tracking](https://www.g2.com/survey_responses/itc-cloud-review-12276771)"** **Rating:** 4.5/5.0 stars *— Aman S.* [Read full review](https://www.g2.com/survey_responses/itc-cloud-review-12276771) --- **"["Cloud Computing Unleashed: A Comprehensive Review of ITC Cloud](https://www.g2.com/survey_responses/itc-cloud-review-7895654)"** **Rating:** 4.0/5.0 stars *— Earnest P.* [Read full review](https://www.g2.com/survey_responses/itc-cloud-review-7895654) --- ### 3. [Lumen Contact Center](https://www.g2.com/products/lumen-contact-center/reviews) CenturyLink© Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience. Call Routing: Intelligent Pre-Route (IPR) Reduce call transfers and costly reroutes with Intelligent Pre-Route (IPR), a CenturyLink network-hosted application that integrates with Cisco Intelligent Call Manager (ICM). IPR routes calls to the appropriate destination directly from the Toll Free Network. IPR communicates with premise-based call center platforms to determine the location, group, or individual best available to handle incoming calls. Call Routing: Interaction Routing Improve sales and services while lowering contact center costs with Interaction Routing, a network-based contact-center solution that includes inbound ACD routing, outbound dialing, web-contact transaction routing, workforce management, and detailed reporting. IVR: Hosted IVR Improve your customers' experience with Hosted IVR, a scalable, flexible platform that gives you the ability to direct calls according to customer need and agent availability. IVR: EZ Route Improve business efficiency and customer satisfaction with EZ Route, CenturyLink's network-based, self-help, IVR application that provides contact-center functionality, such as menu routing, database routing, intelligent call processing, and links to custom applications. IVR: On Demand IVR Simplify application management with On-Demand IVR, a cloud-based application that's delivered to you as a service. Use the simple GUI to develop call routing applications without the time or money required for software development. Outbound Notification: Notify Improve your customers' experience with Notify, an outbound notification service that allows you to deliver multi-media content to a variety of end-point devices. Pre-defined applications are available to meet standard business needs such as appointment reminders, while custom applications let you create more complex applications to meet unique needs. **Average Rating:** 4.2/5.0 **Total Reviews:** 13 **How Do G2 Users Rate Lumen Contact Center?** - **Has the product been a good partner in doing business?:** 7.1/10 (Category avg: 8.8/10) - **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10) - **Session Summary Notes:** 6.7/10 (Category avg: 8.5/10) - **Administrator Access:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Lumen Contact Center?** - **Seller:** [Lumen Technologies](https://www.g2.com/sellers/lumen-technologies) - **Year Founded:** 1930 - **HQ Location:** Monroe, LA - **Twitter:** @lumentechco (9,154 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/lumentechnologies/ (49,367 employees on LinkedIn®) - **Ownership:** NYSE:LUMN **Who Uses This Product?** - **Company Size:** 46% Mid-Market, 38% Small-Business #### What Are Lumen Contact Center's Pros and Cons? **Pros:** - CRM Integration (2 reviews) - Ease of Use (2 reviews) - Call Recording (1 reviews) - Customer Communication (1 reviews) - Customer Support (1 reviews) **Cons:** - Data Management (2 reviews) - Software Improvements (2 reviews) - Expensive (1 reviews) - Integration Issues (1 reviews) - Number Issues (1 reviews) ### What Do G2 Reviewers Say About Lumen Contact Center? *AI-generated summary from verified user reviews* **Pros:** - Users value the **seamless CRM integration** of Lumen Contact Center, enhancing their overall customer service experience. - Users appreciate the **user-friendly interface** of Lumen Contact Center, finding it easy to implement and manage. - Users appreciate the **call recording feature** of Lumen Contact Center, enhancing their ability to monitor conversations effectively. - Users appreciate the **multiple channel support** of Lumen Contact Center, enhancing communication through various platforms easily. - Users value the **prompt and responsive customer support** of Lumen Contact Center, enhancing their overall experience. **Cons:** - Users find that **data management integration** requires significant effort, often causing compatibility and syncing challenges. - Users find the software **slow at times** and note that reporting features require significant improvement for better efficiency. - Users find the **cost of Lumen Contact Center too high** compared to alternative customer support solutions. - Users face **integration issues** when connecting Lumen Contact Center with existing systems, complicating data syncing and compatibility. - Users find it challenging to manage a **number of toll numbers** efficiently within the Lumen Contact Center. #### What Are Recent G2 Reviews of Lumen Contact Center? **"[Lumen Contact Center in in review](https://www.g2.com/survey_responses/lumen-contact-center-review-8207317)"** **Rating:** 4.0/5.0 stars *— Robert S.* [Read full review](https://www.g2.com/survey_responses/lumen-contact-center-review-8207317) --- **"[The historical call data is readily available](https://www.g2.com/survey_responses/lumen-contact-center-review-8680879)"** **Rating:** 5.0/5.0 stars *— Diane P.* [Read full review](https://www.g2.com/survey_responses/lumen-contact-center-review-8680879) --- #### What Are G2 Users Discussing About Lumen Contact Center? - [What is Lumen Contact Center used for?](https://www.g2.com/discussions/what-is-lumen-contact-center-used-for) - [What is Lumen Local Voice Services used for?](https://www.g2.com/discussions/what-is-lumen-local-voice-services-used-for) ### 4. [Cisco Unified Contact Center Enterprise](https://www.g2.com/products/cisco-unified-contact-center-enterprise/reviews) Cisco Unified Contact Center is a contact center platform that can support up to 36,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring. **Average Rating:** 4.1/5.0 **Total Reviews:** 6 **How Do G2 Users Rate Cisco Unified Contact Center Enterprise?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10) - **Session Summary Notes:** 6.7/10 (Category avg: 8.5/10) - **Administrator Access:** 6.7/10 (Category avg: 8.9/10) **Who Is the Company Behind Cisco Unified Contact Center Enterprise?** - **Seller:** [Cisco](https://www.g2.com/sellers/cisco) - **Year Founded:** 1984 - **HQ Location:** San Jose, CA - **Twitter:** @Cisco (720,366 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,545 employees on LinkedIn®) - **Ownership:** NASDAQ:CSCO **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 40% Enterprise #### What Are Recent G2 Reviews of Cisco Unified Contact Center Enterprise? **"[Cisco UCS - Connected Digi Experience](https://www.g2.com/survey_responses/cisco-unified-contact-center-enterprise-review-4980856)"** **Rating:** 4.0/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/cisco-unified-contact-center-enterprise-review-4980856) --- **"[Helpful tool for our company](https://www.g2.com/survey_responses/cisco-unified-contact-center-enterprise-review-7257122)"** **Rating:** 4.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/cisco-unified-contact-center-enterprise-review-7257122) --- #### What Are G2 Users Discussing About Cisco Unified Contact Center Enterprise? - [What is Cisco ICM?](https://www.g2.com/discussions/what-is-cisco-icm) - 1 comment - [Why is Cisco Ucce?](https://www.g2.com/discussions/why-is-cisco-ucce) - [What is the difference between Ucce and UCCX?](https://www.g2.com/discussions/what-is-the-difference-between-ucce-and-uccx) - [What is Cisco Unified Contact Center enterprise?](https://www.g2.com/discussions/what-is-cisco-unified-contact-center-enterprise) ### 5. [Contivio.com](https://www.g2.com/products/contivio-com/reviews) Contivio’s cloud contact center software deploys as a toolbar in your browser. It extends your CRM solution and empowers your Sales, Marketing, Finance, Support, and Services teams. EXTENSIVE…built from the ground up to support all your telephony needs from PBX, IVR and ACD Contivio.com has emerged as a world class, blended contact center supporting voice, voicemail, fax, SMS, chat, email, and social. Our feature footprint is unrivaled as no one includes and offers more features and functionality at better value. FLEXIBLE…any VoIP, any platform, any CRM, and device, anywhere. Pick the most reliable, lowest cost VoIP provider of your choice. Run Contivio.com on a Mac or PC using Chrome or IE. Screen pop and integrate with MS CRM, NetSuite, Salesforce, SugarCRM, or Zendesk. Click-to-dial wearing a headset or use your connected IP phone from the office or out of your home. INTUITIVE…with our simple-to-use, browser-based toolbar, users quickly adapt to using Contivio.com to manage all inbound & outbound communications without ever having to navigate away from their CRM. RELIABLE…designed and developed by seasoned telecommunication and IT experts, our 99.995% uptime along with our global redundant cloud-infrastructure provides the ease of mind for you to scale and grow your business. AFFORDABLE…Contivio.com contact center software gives you the functionality of million dollar systems at SME pricing. There’s no hidden costs or per minute fees, just simple all-in-one pricing. You get everything and pay only for the number of concurrent users. **Average Rating:** 2.8/5.0 **Total Reviews:** 6 **How Do G2 Users Rate Contivio.com?** - **Has the product been a good partner in doing business?:** 6.1/10 (Category avg: 8.8/10) - **Concurrent Calling:** 9.2/10 (Category avg: 8.8/10) - **Session Summary Notes:** 7.2/10 (Category avg: 8.5/10) - **Administrator Access:** 6.1/10 (Category avg: 8.9/10) **Who Is the Company Behind Contivio.com?** - **Seller:** [Contivio.com](https://www.g2.com/sellers/contivio-com) - **Year Founded:** 2008 - **HQ Location:** Irvine, US - **Twitter:** @Contivio (109 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/contivio.com (21 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Mid-Market, 17% Small-Business #### What Are Contivio.com's Pros and Cons? **Pros:** - AI Technology (1 reviews) - Chat Features (1 reviews) - CRM Integration (1 reviews) - Ease of Use (1 reviews) - Easy Integrations (1 reviews) **Cons:** - Chat Functionality Issues (2 reviews) - Complexity (1 reviews) - Lack of Clarity (1 reviews) - Limited Customization (1 reviews) - Login Issues (1 reviews) ### What Do G2 Reviewers Say About Contivio.com? *AI-generated summary from verified user reviews* **Pros:** - Users value the **AI-powered omnichannel support** of Contivio.com, enhancing customer engagement and driving agent efficiency. - Users value the **AI-powered omnichannel support** of Contivio, enhancing customer engagement across various communication channels. - Users value the **deep CRM integration** of Contivio.com, enhancing omnichannel support and improving agent efficiency. - Users love the **ease of use** of Contivio.com, finding it straightforward to set up and navigate daily. - Users value the **easy integrations** of Contivio.com, simplifying workflows and enhancing communication across multiple channels. **Cons:** - Users report **limited chat functionality** in Contivio, restricting customization and leading to potential usability issues. - Users find the **complexity of the interface** overwhelming, with certain features difficult to use or navigate. - Users report a **lack of clarity** in Contivio's interface, making it challenging to navigate and utilize effectively. - Users find the **limited customization** of chat setup frustrating, especially for different business site needs. - Users often face **login issues** with Contivio, experiencing frequent logouts that disrupt their workflow and communications. #### What Are Recent G2 Reviews of Contivio.com? **"[Works well, easy to set up and fairly easy to maintain](https://www.g2.com/survey_responses/contivio-com-review-10456283)"** **Rating:** 4.5/5.0 stars *— Johan v.* [Read full review](https://www.g2.com/survey_responses/contivio-com-review-10456283) --- **"[Contivio propelled our Sales Team into the future!](https://www.g2.com/survey_responses/contivio-com-review-9210758)"** **Rating:** 5.0/5.0 stars *— Carlos A.* [Read full review](https://www.g2.com/survey_responses/contivio-com-review-9210758) --- #### What Are G2 Users Discussing About Contivio.com? - [What is Contivio.com used for?](https://www.g2.com/discussions/what-is-contivio-com-used-for) ### 6. [LeadDesk](https://www.g2.com/products/leaddesk/reviews) LeadDesk is a cloud-based contact center software for high volume sales and customer-service. Customers range from SMB to large Enterprise customers. Other major customer industries include; media, security services, energy, telecommunication, financial services, market research, and fundraising. Our intelligent tools allow you to maximize call-efficiency and help you sell more. LeadDesk can be used stand-alone or integrated with CRM systems. Our customers boost agent productivity with highly efficient call handling, seamless VoIP/GSM/PBX connectivity, integrated contacts lists, contacts data management, and advanced monitoring and reporting. LeadDesk is cloud-based and highly scalable. Sales organizations choose LeadDesk because they close more, have no downtime, no start-up costs, and lower OPEX. **Average Rating:** 4.0/5.0 **Total Reviews:** 12 **How Do G2 Users Rate LeadDesk?** - **Has the product been a good partner in doing business?:** 7.1/10 (Category avg: 8.8/10) - **Concurrent Calling:** 9.4/10 (Category avg: 8.8/10) - **Session Summary Notes:** 9.4/10 (Category avg: 8.5/10) - **Administrator Access:** 9.4/10 (Category avg: 8.9/10) **Who Is the Company Behind LeadDesk?** - **Seller:** [LeadDesk](https://www.g2.com/sellers/leaddesk) - **Year Founded:** 2010 - **HQ Location:** 00500 Helsinki, FI - **Twitter:** @LeadDesk (461 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2365022 (194 employees on LinkedIn®) - **Ownership:** HEL: LEADD **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 42% Small-Business #### What Are LeadDesk's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Features (3 reviews) - User-Friendly (2 reviews) - User Interface (2 reviews) - Access (1 reviews) **Cons:** - Poor Customer Support (2 reviews) - Call Functionality (1 reviews) - Call Issues (1 reviews) - Customer Service (1 reviews) - Difficult Learning (1 reviews) ### What Do G2 Reviewers Say About LeadDesk? *AI-generated summary from verified user reviews* **Pros:** - Users find LeadDesk's **ease of use** exceptional, enabling smooth navigation and effective sales processes. - Users praise the **intuitive and user-friendly interface** of LeadDesk, enhancing efficiency in sales and marketing processes. - Users love the **user-friendly interface** of LeadDesk, making navigation and access to features effortless. - Users praise the **intuitive and user-friendly interface** of LeadDesk, facilitating easy navigation for agents and managers. - Users appreciate the **intuitive and user-friendly interface** of LeadDesk, enhancing navigation for both agents and managers. **Cons:** - Users express concerns about **poor customer support** , hoping for improvements despite enjoying other aspects of the product. - Users experience occasional **clarity drops in calls** , but support promptly addresses these issues when they arise. - Users experience occasional **call clarity drops** , but appreciate the prompt support team's efforts to resolve the issues. - Users report **poor customer service** and misleading contract terms, indicating a lack of trust in LeadDesk. - Users often face a **difficult learning** curve with LeadDesk, especially if they're new to similar software. #### What Are Recent G2 Reviews of LeadDesk? **"["Best Tool for Sales Team"](https://www.g2.com/survey_responses/leaddesk-review-9479508)"** **Rating:** 5.0/5.0 stars *— Mayank A.* [Read full review](https://www.g2.com/survey_responses/leaddesk-review-9479508) --- **"[User-Friendly Interface](https://www.g2.com/survey_responses/leaddesk-review-9483552)"** **Rating:** 5.0/5.0 stars *— sahil k.* [Read full review](https://www.g2.com/survey_responses/leaddesk-review-9483552) --- #### What Are G2 Users Discussing About LeadDesk? - [What is LeadDesk used for?](https://www.g2.com/discussions/what-is-leaddesk-used-for) ### 7. [RingByName](https://www.g2.com/products/ringbyname/reviews) RingByName is designed to help create better relationships with your customers with its built-in intelligent routing and customer relations software. Providing a top notch phone experience for your customers will surely increase their affinity for your brand and service. **Average Rating:** 4.2/5.0 **Total Reviews:** 11 **How Do G2 Users Rate RingByName?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10) - **Concurrent Calling:** 9.2/10 (Category avg: 8.8/10) - **Session Summary Notes:** 9.2/10 (Category avg: 8.5/10) - **Administrator Access:** 9.2/10 (Category avg: 8.9/10) **Who Is the Company Behind RingByName?** - **Seller:** [RingByName](https://www.g2.com/sellers/ringbyname) - **Year Founded:** 2012 - **HQ Location:** Miami, US - **Twitter:** @ringbyname (738 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ringbyname/ (17 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 46% Small-Business, 38% Mid-Market #### What Are Recent G2 Reviews of RingByName? **"[Track your Customers](https://www.g2.com/survey_responses/ringbyname-review-5277431)"** **Rating:** 4.5/5.0 stars *— Muhammed K.* [Read full review](https://www.g2.com/survey_responses/ringbyname-review-5277431) --- **"[Great phone call monitoring tool](https://www.g2.com/survey_responses/ringbyname-review-7881145)"** **Rating:** 5.0/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/ringbyname-review-7881145) --- #### What Are G2 Users Discussing About RingByName? - [What is RingByName used for?](https://www.g2.com/discussions/what-is-ringbyname-used-for) ### 8. [Vocalcom](https://www.g2.com/products/vocalcom/reviews) Vocalcom is an AI-powered contact center platform that orchestrates voice and digital customer interactions on a single interface. Built on more than three decades of contact center engineering, the platform combines a best-in-class predictive dialer, a unified agent workspace, and native AI orchestration — enabling enterprises to run customer service, sales, and collections from a single system under a single governance model. Designed for contact centers of every scale — from 10-agent teams to 10,000+ agent operations — Vocalcom serves the world's most demanding organizations across BPOs, banking and financial services, telecommunications, insurance, healthcare, utilities, and retail. With local teams across Europe, the Middle East, Africa, LATAM, and the Americas, and deployment in 47 countries, the platform delivers enterprise reliability with regional expertise. Vocalcom's four-part architecture — Engage, Empower, Analyze & Optimize, and Build & Orchestrate — gives customers, agents, supervisors, and administrators each their own purpose-built experience inside one platform. Customers reach the right answer through any channel. Agents work in a unified workspace with AI copilot support. Supervisors get real-time visibility plus 100% interaction analytics. Administrators build and adapt workflows without raising IT tickets. The platform offers full deployment flexibility — public cloud, private cloud, on-premise, or hybrid — backed by ISO 27001, SOC 2, GDPR, and PCI-DSS compliance. With a 99.9% uptime SLA, 24/7 support, and 15%+ of revenue reinvested in R&D, Vocalcom is recognized as the #1 European CCaaS provider and a strategic partner for organizations modernizing customer experience while retaining sovereignty over their data and infrastructure. **Average Rating:** 4.7/5.0 **Total Reviews:** 6 **How Do G2 Users Rate Vocalcom?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Concurrent Calling:** 8.7/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.7/10 (Category avg: 8.5/10) - **Administrator Access:** 9.7/10 (Category avg: 8.9/10) **Who Is the Company Behind Vocalcom?** - **Seller:** [Vocalcom](https://www.g2.com/sellers/vocalcom) - **Company Website:** https://www.vocalcom.com - **Year Founded:** 1995 - **HQ Location:** Courbevoie, FR - **Twitter:** @Vocalcom (12,150 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/vocalcom (240 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 71% Mid-Market, 14% Enterprise #### What Are Recent G2 Reviews of Vocalcom? **"[Stable Service with Outstanding Commercial Support](https://www.g2.com/survey_responses/vocalcom-review-13118086)"** **Rating:** 5.0/5.0 stars *— Leonardo M.* [Read full review](https://www.g2.com/survey_responses/vocalcom-review-13118086) --- **"[A suitable tool for multimodal contact centers](https://www.g2.com/survey_responses/vocalcom-review-10913767)"** **Rating:** 4.0/5.0 stars *— Steve M.* [Read full review](https://www.g2.com/survey_responses/vocalcom-review-10913767) --- #### What Are G2 Users Discussing About Vocalcom? - [What is Vocalcom used for?](https://www.g2.com/discussions/what-is-vocalcom-used-for) ### 9. [ICTBroadcast](https://www.g2.com/products/ictbroadcast/reviews) Offer: ICTBroadcast offers life time free licenses of ICTBroadcast Enterprise Edition up-to 50 concurrent calls / channels . ICTBroadcast is a White label, multi-tenant, unified communications-based auto dialer, predictive dialer,progressive dialer, preview and power dialer software solution feature inbound IVR, IVR Studio, press 1 campaign, inbound and outbound call centre functionlity, AMD, HLR, DNC, survey, appointment, and WEBRTC also supporting Voice, SMS, Email and Fax broadcasting. Suitable for small business owners, entrepreneurs, and Service Providers. It enables service providers to offer a wide range of telemarketing and contact centre-related services. It can be scaled to blast thousands of simultaneous calls and it fits most voice broadcasting and call centre scenarios with effective and efficient communications management. ICTBroadcast is open source project developed over LAMP stack and open source Asterisk communications engine . **Average Rating:** 4.8/5.0 **Total Reviews:** 10 **How Do G2 Users Rate ICTBroadcast?** - **Concurrent Calling:** 9.2/10 (Category avg: 8.8/10) - **Session Summary Notes:** 9.2/10 (Category avg: 8.5/10) - **Administrator Access:** 9.6/10 (Category avg: 8.9/10) **Who Is the Company Behind ICTBroadcast?** - **Seller:** [ICTINNOVATIONs](https://www.g2.com/sellers/ictinnovations) - **Year Founded:** 2006 - **HQ Location:** Multan, Pakistan - **Twitter:** @tahiralmas (1,064 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ict-innovations/about (18 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Mid-Market, 30% Small-Business #### What Are Recent G2 Reviews of ICTBroadcast? **"[Advanced telecommunication auto dialer Software - ICT broadcast](https://www.g2.com/survey_responses/ictbroadcast-review-8767638)"** **Rating:** 5.0/5.0 stars *— Pavan V.* [Read full review](https://www.g2.com/survey_responses/ictbroadcast-review-8767638) --- **"[Outbound Sales Management: ICTBroadcast the best yet](https://www.g2.com/survey_responses/ictbroadcast-review-8645439)"** **Rating:** 4.0/5.0 stars *— Verified User in Education Management* [Read full review](https://www.g2.com/survey_responses/ictbroadcast-review-8645439) --- #### What Are G2 Users Discussing About ICTBroadcast? - [What is ICTBroadcast used for?](https://www.g2.com/discussions/what-is-ictbroadcast-used-for) ### 10. [intalk.io](https://www.g2.com/products/intalk-io/reviews) intalk.io is an Omnichannel Customer Interaction Platform, designed & developed by Agami Tech Pvt. Ltd. intalk.io unifies all business communication channels – voice, email, SMS, webchat and social media within a dynamic & robust, centrally managed Customer Experience Management Platform. With its cloud contact center capabilities, you can run a contact center on-cloud with agents connected from home. It has an in-built Chatbot platform that can automate lead generation, service responses and enhance CX. intalk.io is trusted by 300+ customers, 12+ business verticals with presence in 15+ countries. **Average Rating:** 4.6/5.0 **Total Reviews:** 7 **How Do G2 Users Rate intalk.io?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.8/10) - **Concurrent Calling:** 9.4/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.9/10 (Category avg: 8.5/10) - **Administrator Access:** 8.9/10 (Category avg: 8.9/10) **Who Is the Company Behind intalk.io?** - **Seller:** [Agami Tech](https://www.g2.com/sellers/agami-tech) - **Year Founded:** 2014 - **HQ Location:** Mumbai, IN - **LinkedIn® Page:** https://www.linkedin.com/company/intalkio-agami-tech (94 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 57% Mid-Market, 43% Small-Business #### What Are intalk.io's Pros and Cons? **Pros:** - Customer Support (2 reviews) - Ease of Use (2 reviews) - Easy Integrations (2 reviews) - Features (2 reviews) - Integrations (2 reviews) **Cons:** - Poor Interface Design (2 reviews) - Poor UI Design (2 reviews) - Bugs (1 reviews) - Integration Issues (1 reviews) - Navigation Difficulty (1 reviews) ### What Do G2 Reviewers Say About intalk.io? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **24/7 customer support** of intalk.io, effectively resolving integration issues and enhancing user experience. - Users appreciate the **ease of use** with intalk.io, enjoying its lightweight UI and seamless integrations. - Users value the **easy integrations** of intalk.io, enabling seamless connections with essential tools and services. - Users love the **rich feature set** of intalk.io, enhancing productivity with intuitive integrations and excellent support. - Users value the **extensive integrations** available with intalk.io, making implementation seamless across various platforms. **Cons:** - Users find the **poor interface design** of intalk.io unappealing and cluttered with unnecessary integrations and errors. - Users find the **poor UI design** of intalk.io unappealing and cluttered with unnecessary integrations. - Users face **bugs and errors** that hinder functionality, along with a weak UI and unnecessary integrations. - Users often face **integration issues** , with unnecessary options cluttering the interface and causing errors. - Users face **navigation difficulties** due to a weak UI and unnecessary integrations that complicate the experience. #### What Are Recent G2 Reviews of intalk.io? **"[its help us to manage calls vs agents](https://www.g2.com/survey_responses/intalk-io-review-11650247)"** **Rating:** 4.5/5.0 stars *— Sunil P.* [Read full review](https://www.g2.com/survey_responses/intalk-io-review-11650247) --- **"[intalk as calling software](https://www.g2.com/survey_responses/intalk-io-review-11714721)"** **Rating:** 4.5/5.0 stars *— Anshu K.* [Read full review](https://www.g2.com/survey_responses/intalk-io-review-11714721) --- ### 11. [Mindful by Medallia](https://www.g2.com/products/mindful-by-medallia/reviews) Mindful is a best-in-class customer experience solution for the world’s biggest brands. For us, customer-centricity is key—so we bridge the gap between experiences, bringing customers the help they need at a time that’s best for them. Mindful adds emotional intelligence to every interaction by transitioning customers across channels like voice, digital, text, and in-person to provide a premier experience for customers, an empowered experience for agents, and peak efficiency for brands. • Winning the customer journey is critical to a thriving brand, and Mindful bridges the gaps between disconnected experiences. • Digital dead ends are replaced by no-code call schedulers, carrying context over for the customer while creating predictable queue volume. • Traditional hold times are a thing of the past by providing premier callback in the IVR. • Customers expectations are managed with status updates and options to reconnect via SMS. The biggest Fortune 500 brands have been using Mindful to improve contact center metrics like AHT, ASA, Abandonment, and agent happiness. Satisfaction metrics like CSAT, NPS, CES are also improved thanks to seamless transitions and agent preparedness. It all comes together for the very best customer experience that drives revenue and loyalty. **Average Rating:** 4.8/5.0 **Total Reviews:** 6 **How Do G2 Users Rate Mindful by Medallia?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.3/10 (Category avg: 8.5/10) - **Administrator Access:** 9.2/10 (Category avg: 8.9/10) **Who Is the Company Behind Mindful by Medallia?** - **Seller:** [Medallia](https://www.g2.com/sellers/medallia) - **Year Founded:** 2001 - **HQ Location:** San Francisco, CA - **Twitter:** @Medallia (12,225 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/49697/ (1,938 employees on LinkedIn®) - **Phone:** 650-321-3000 **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of Mindful by Medallia? **"[Robust and user-friendly tool](https://www.g2.com/survey_responses/mindful-by-medallia-review-6971851)"** **Rating:** 5.0/5.0 stars *— Derick H.* [Read full review](https://www.g2.com/survey_responses/mindful-by-medallia-review-6971851) --- **"[Easy to use](https://www.g2.com/survey_responses/mindful-by-medallia-review-9754879)"** **Rating:** 4.0/5.0 stars *— James R.* [Read full review](https://www.g2.com/survey_responses/mindful-by-medallia-review-9754879) --- ### 12. [NFON](https://www.g2.com/products/nfon/reviews) NFON is a cloud-based business communication solution provider, designed to help organisations streamline their communication processes and enhance productivity. Headquartered in Munich, Germany, NFON has been at the forefront of empowering businesses since 2007, facilitating a transition from traditional on-premises systems to more agile and flexible communication methods. With a focus on security and scalability, NFON serves a diverse range of organisations across Europe, providing them with tools that simplify communication and support modern work environments. NFON suite includes several key solutions tailored to meet the varying needs of businesses. The NFON Cloud Telephony system is a modern, cloud-hosted telephone solution that replaces the complexities and costs associated with traditional PBX hardware. It offers essential telephony features such as voicemail, call forwarding, and conferencing, all accessible from any device, anywhere. This system is managed through a centralised online portal, allowing businesses to scale their communication capabilities effortlessly as they grow. Another significant offering is the NFON SIP Trunk, which serves as a secure and reliable connection between existing on-site PBX systems and the cloud. This solution enables businesses to transition to cloud-based communication at their own pace while benefiting from cost-effective and high-quality voice connectivity. This flexibility is particularly advantageous for organisations looking to modernise their communication infrastructure without a complete overhaul. For customer-facing teams, the NFON Contact Center provides a robust solution designed to manage high call volumes efficiently. With features like intelligent call routing, real-time analytics, and seamless integration with popular CRM systems, this solution empowers organisations to deliver exceptional customer service while optimising operational efficiency. NFON product is built with a focus on user-friendliness and flexibility, accommodating hybrid and international workforces with multi-language support across its applications. We provide cloud-based communication solutions that remove hardware complexity, scale with growing businesses, and comply with data protection regulations such as GDPR. Through continuous updates and AI-driven enhancements, we deliver reliable, secure tools that help teams stay connected and collaborate effectively — whether in the office, remotely, or across multiple locations. **Average Rating:** 4.5/5.0 **Total Reviews:** 11 **How Do G2 Users Rate NFON?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind NFON?** - **Seller:** [NFON](https://www.g2.com/sellers/nfon) - **Company Website:** https://www.nfon.com/ - **Year Founded:** 2007 - **HQ Location:** Munich, DE - **LinkedIn® Page:** https://www.linkedin.com/company/nfon/ (379 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 27% Small-Business, 27% Enterprise #### What Are NFON's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Features (4 reviews) - Reliability (4 reviews) - Chat Feature (3 reviews) - Customer Support (3 reviews) **Cons:** - Poor Chat Functionality (2 reviews) - Connection Issues (1 reviews) - Expensive (1 reviews) - Platform Limitations (1 reviews) - Poor Documentation (1 reviews) ### What Do G2 Reviewers Say About NFON? *AI-generated summary from verified user reviews* **Pros:** - Users find NFON **easy to use** , highlighting its intuitive design and simplicity for everyday business communication. - Users value NFON for its **AI features and easy communication** , enhancing productivity and operational reliability across locations. - Users value the **reliability** of NFON, noting its stability and excellent call quality for seamless communication. - Users love the **accurate chat feature** of NFON, enhancing productivity and providing instant assistance with AI support. - Users commend the **fast and professional customer support** of NFON, enhancing their overall experience and satisfaction. **Cons:** - Users find the **lack of chat functionality** during video calls a significant limitation compared to other platforms. - Users experience occasional **connection issues** , but outages are generally short-lived, yet still frustrating. - Users feel that NFON is **expensive** and hope for more affordable pricing options in the future. - Users note the **lack of a chat feature** during video calls, hindering communication compared to competitors. - Users find the **documentation outdated** , yet manage to navigate the product due to its simplicity. #### What Are Recent G2 Reviews of NFON? **"[Secure AI Features and Easy-to-Use Cloud Telephony](https://www.g2.com/survey_responses/nfon-review-12390702)"** **Rating:** 5.0/5.0 stars *— Verified User in Higher Education* [Read full review](https://www.g2.com/survey_responses/nfon-review-12390702) --- **"[The right decision for our IT consulting](https://www.g2.com/survey_responses/nfon-review-12365049)"** **Rating:** 4.0/5.0 stars *— Alexander M.* [Read full review](https://www.g2.com/survey_responses/nfon-review-12365049) --- ### 13. [PhoneIQ | Modern Phone System & CTI for Salesforce](https://www.g2.com/products/phoneiq-modern-phone-system-cti-for-salesforce/reviews) PhoneIQ is the modern phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions automatically in Salesforce and generating beautiful reports that management can leverage to track KPIs in real-time. - Admins can deploy it in minutes to users globally without the need for technical knowledge. - Companies can buy numbers in 50+ countries instantly. - Customers can get live support from our Salesforce certified team at any time. **Average Rating:** 4.9/5.0 **Total Reviews:** 5 **How Do G2 Users Rate PhoneIQ | Modern Phone System & CTI for Salesforce?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10) - **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10) - **Administrator Access:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind PhoneIQ | Modern Phone System & CTI for Salesforce?** - **Seller:** [PhoneIQ](https://www.g2.com/sellers/phoneiq) - **Year Founded:** 2018 - **HQ Location:** San Antonio, US - **LinkedIn® Page:** https://www.linkedin.com/company/phone-iq/ (18 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Small-Business, 40% Mid-Market #### What Are Recent G2 Reviews of PhoneIQ | Modern Phone System & CTI for Salesforce? **"[Best CTI on the platform](https://www.g2.com/survey_responses/phoneiq-modern-phone-system-cti-for-salesforce-review-4701081)"** **Rating:** 5.0/5.0 stars *— Chad H.* [Read full review](https://www.g2.com/survey_responses/phoneiq-modern-phone-system-cti-for-salesforce-review-4701081) --- **"[Excellent product!](https://www.g2.com/survey_responses/phoneiq-modern-phone-system-cti-for-salesforce-review-4801941)"** **Rating:** 5.0/5.0 stars *— Ignacio L.* [Read full review](https://www.g2.com/survey_responses/phoneiq-modern-phone-system-cti-for-salesforce-review-4801941) --- #### What Are G2 Users Discussing About PhoneIQ | Modern Phone System & CTI for Salesforce? - [How do you use an office phone?](https://www.g2.com/discussions/phoneiq-modern-phone-system-cti-for-salesforce-how-do-you-use-an-office-phone) - [How do you use an office phone?](https://www.g2.com/discussions/how-do-you-use-an-office-phone) - [How do I setup my office phone system?](https://www.g2.com/discussions/phoneiq-modern-phone-system-cti-for-salesforce-how-do-i-setup-my-office-phone-system) - [How do I setup my office phone system?](https://www.g2.com/discussions/how-do-i-setup-my-office-phone-system) - [What is phone IQ?](https://www.g2.com/discussions/phoneiq-modern-phone-system-cti-for-salesforce-what-is-phone-iq) ### 14. [XTIUM Contact Center](https://www.g2.com/products/xtium-contact-center/reviews) Calls, text/SMS, email, webchat, workforce management … all of these omnichannel contact center features are table stakes, ensuring agents can deliver a great customer experience that builds lasting relationships. Evolve IP delivers all these features and more. We’ve been noted in five consecutive Gartner Magic Quadrants with callouts for being ‘fully-featured’. Our difference? We connect agents with customers and the rest of your business! We integrate agents directly into Teams, allowing them to collaborate instantly with other employees. Additionally, agents can access business applications, like SAP/Concur and ADP, in the same interface – keeping them engaged, efficient, and successful. Visit our website for more information: https://www.evolveip.net/contact-center **Average Rating:** 4.9/5.0 **Total Reviews:** 5 **How Do G2 Users Rate XTIUM Contact Center?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.8/10) - **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10) - **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10) - **Administrator Access:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind XTIUM Contact Center?** - **Seller:** [Xtium](https://www.g2.com/sellers/xtium-367414e0-0979-4601-8508-a216e2b31350) - **Year Founded:** 2007 - **HQ Location:** New York, NY - **LinkedIn® Page:** https://www.linkedin.com/company/xtium/ (463 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 40% Small-Business, 40% Mid-Market #### What Are Recent G2 Reviews of XTIUM Contact Center? **"[Great Cloud Company with fast response time](https://www.g2.com/survey_responses/xtium-contact-center-review-686252)"** **Rating:** 4.5/5.0 stars *— Carey H.* [Read full review](https://www.g2.com/survey_responses/xtium-contact-center-review-686252) --- **"[Evolve Call Center](https://www.g2.com/survey_responses/xtium-contact-center-review-645477)"** **Rating:** 5.0/5.0 stars *— DANIELLE t.* [Read full review](https://www.g2.com/survey_responses/xtium-contact-center-review-645477) --- ### 15. [Connex One](https://www.g2.com/products/connex-one/reviews) Connex One is a customer engagement and communication platform designed to help businesses effectively connect with their customers across various channels. **Average Rating:** 2.3/5.0 **Total Reviews:** 4 **How Do G2 Users Rate Connex One?** - **Has the product been a good partner in doing business?:** 3.3/10 (Category avg: 8.8/10) - **Concurrent Calling:** 2.5/10 (Category avg: 8.8/10) - **Session Summary Notes:** 1.1/10 (Category avg: 8.5/10) - **Administrator Access:** 1.7/10 (Category avg: 8.9/10) **Who Is the Company Behind Connex One?** - **Seller:** [Connex One](https://www.g2.com/sellers/connex-one) - **Year Founded:** 2013 - **HQ Location:** Manchester, GB - **LinkedIn® Page:** https://www.linkedin.com/company/connex-ltd/ (547 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Connex One's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Easy Setup (1 reviews) - Integrations (1 reviews) - Salesforce Integration (1 reviews) - User Interface (1 reviews) **Cons:** - Complex Customization (1 reviews) - Complexity (1 reviews) - Difficult Implementation (1 reviews) - Initial Difficulties (1 reviews) - Long Wait Times (1 reviews) ### What Do G2 Reviewers Say About Connex One? *AI-generated summary from verified user reviews* **Pros:** - Users value the **24/7 customer support** from Connex One, enhancing their overall experience with timely assistance. - Users find **easy setup** beneficial for Connex One, enhancing call center operations when properly configured. - Users value the **built-in software integrations** of Connex One, enhancing efficiency and connectivity in call center operations. - Users highlight the **seamless Salesforce integration** with Connex One, enhancing their call center operations significantly. - Users value the **well-designed user interface** of Connex One, enhancing the overall experience with appealing visual elements. **Cons:** - Users find the **complex customization** of Connex One challenging, leading to a lengthy and difficult implementation process. - Users find the **complexity of setup** challenging, leading to lengthy implementations and potential issues during integration. - Users face **difficult implementation** challenges due to complexity, customization, and limited support from the small engineering team. - Users face **initial difficulties** with Connex One due to complex setups and a stretched implementation team. - Users experience **long wait times** during setup due to a small and overwhelmed implementation team, affecting efficiency. #### What Are Recent G2 Reviews of Connex One? **"[Love all the features it has](https://www.g2.com/survey_responses/connex-one-review-9699575)"** **Rating:** 5.0/5.0 stars *— Tristan V.* [Read full review](https://www.g2.com/survey_responses/connex-one-review-9699575) --- ### 16. [FluentStream Technologies](https://www.g2.com/products/fluentstream-technlogoies-fluentstream-technologies/reviews) FluentStream Technologies offers a comprehensive cloud-based communications platform tailored for small and medium-sized businesses (SMBs). Their solutions encompass voice services, video conferencing, business texting, eFax, and contact center functionalities, all designed to enhance collaboration, boost productivity, and improve customer engagement. With a focus on flexibility and scalability, FluentStream ensures that businesses can communicate effectively from any device or location. Key Features and Functionality: - Voice Services: VoIP-enabled calling facilitates seamless collaboration, enhancing productivity and customer service across devices and locations. - Video Conferencing: High-quality video meetings with features like virtual backgrounds, screen sharing, whiteboarding, team messaging, in-meeting chat, and AI-powered smart meeting summaries. - Business Texting and eFax: Integrated solutions for sending and receiving text messages and faxes, streamlining communication channels. - Contact Center Services: Comprehensive call center services optimize agents' ability to respond quickly and accurately to customer needs, enabling data-driven decision-making. - Mobile and Web Applications: Manage calls, create call routes, edit user accounts, and handle notifications from anywhere using FluentStream's mobile and web apps. - AI and Automation: Features like transcription, sentiment analysis, smart routing, and workflow triggers save time and improve service quality. Primary Value and Solutions Provided: FluentStream's platform addresses the communication challenges faced by SMBs by offering a unified, cloud-based solution that integrates various communication channels into one secure, easy-to-manage space. This integration eliminates the need for multiple platforms, reducing complexity and costs. The flexibility of their services allows businesses to operate efficiently in remote or hybrid work environments, ensuring that teams remain connected and responsive to customer needs. With over 100 features, including advanced call routing, analytics, and CRM integrations, FluentStream empowers businesses to customize their communication systems to fit their unique requirements. Additionally, their award-winning, US-based 24/7 customer support ensures that businesses have the assistance they need whenever they need it. **Average Rating:** 4.8/5.0 **Total Reviews:** 13 **How Do G2 Users Rate FluentStream Technologies?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.8/10) - **Concurrent Calling:** 8.8/10 (Category avg: 8.8/10) - **Session Summary Notes:** 5.0/10 (Category avg: 8.5/10) - **Administrator Access:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind FluentStream Technologies?** - **Seller:** [FluentStream Technologies](https://www.g2.com/sellers/fluentstream-technologies-4e9b7874-5c60-4723-9291-f45f1e08b21b) - **Year Founded:** 2007 - **HQ Location:** Denver, CO - **Twitter:** @FluentStream (641 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/fluentstream-technologies (49 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 92% Small-Business, 8% Mid-Market #### What Are FluentStream Technologies's Pros and Cons? **Pros:** - Access Ease (1 reviews) - Calling Features (1 reviews) - Call Quality (1 reviews) - Call Recording (1 reviews) - Ease of Use (1 reviews) **Cons:** - Call Connectivity Issues (1 reviews) - Call Drops (1 reviews) - Call Issues (1 reviews) - Connection Issues (1 reviews) - Internet Dependency (1 reviews) ### What Do G2 Reviewers Say About FluentStream Technologies? *AI-generated summary from verified user reviews* **Pros:** - Users find the **system's ease of access** exceptional, allowing tailored functionalities for different user levels. - Users appreciate the **easy-to-use calling features** that enhance productivity and streamline communication with various functions. - Users value the **exceptional call quality** of FluentStream Technologies, enhancing communication efficiency and clarity. - Users love the **call recording feature** that simplifies message delivery and organizes important calls efficiently. - Users find FluentStream Technologies to be **user-friendly** , with essential features that streamline communication effectively. **Cons:** - Users often experience **connection issues and dropped calls** , impacting the reliability of FluetStream Technologies' service. - Users report frequent **call drops** , often attributed to unreliable internet connections impacting their experience with FluentStream Technologies. - Users often face **connection issues and dropped calls** , which hinder their experience with FluentStream Technologies. - Users experience **connection issues** with FluentStream Technologies, leading to dropped calls and frustration during use. - Users face **connection issues** with FluentStream Technologies, leading to dropped calls and unreliable communication. #### What Are Recent G2 Reviews of FluentStream Technologies? **"[Easy to Use System with Great Voicemail Drop, but Dependent on Internet Quality](https://www.g2.com/survey_responses/fluentstream-technologies-review-11823147)"** **Rating:** 4.5/5.0 stars *— Janene B.* [Read full review](https://www.g2.com/survey_responses/fluentstream-technologies-review-11823147) --- **"[Best price, Best quality, Best Support](https://www.g2.com/survey_responses/fluentstream-technologies-review-8501312)"** **Rating:** 4.5/5.0 stars *— Mansour B.* [Read full review](https://www.g2.com/survey_responses/fluentstream-technologies-review-8501312) --- #### What Are G2 Users Discussing About FluentStream Technologies? - [What is FluentStream Technologies used for?](https://www.g2.com/discussions/what-is-fluentstream-technologies-used-for) ### 17. [NobelBiz Voice Carrier Network](https://www.g2.com/products/nobelbiz-voice-carrier-network/reviews) The NobelBiz Voice Carrier Network is the only VoIP interconnected provider built to service contact-center-specific traffic, with multiple redundancies across the globe. As a result, our telecom network offers uninterrupted uptime and an impressive geographical footprint, delivering the best possible voice quality at a fair price. Because we focus solely on the contact center niche, all the features and support processes were fine-tuned to maximize the efficiency, quality, and demands of the call center industry. In addition, the NobelBiz Voice Carrier Network features a multitude of optional productivity tools such as local caller ID solutions, compliance safety nets, number management, and a web-based auto-attendant platform, to name but a few. **Average Rating:** 4.4/5.0 **Total Reviews:** 10 **How Do G2 Users Rate NobelBiz Voice Carrier Network?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind NobelBiz Voice Carrier Network?** - **Seller:** [NobelBiz](https://www.g2.com/sellers/nobelbiz) - **Year Founded:** 2005 - **HQ Location:** Cheyenne, WY - **Twitter:** @NobelBiz (569 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/nobelbiz-inc-/ (35 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Small-Business, 30% Enterprise #### What Are NobelBiz Voice Carrier Network's Pros and Cons? **Pros:** - Reliability (4 reviews) - Calling Features (1 reviews) - Call Recording (1 reviews) - Connectivity Options (1 reviews) - Customer Service (1 reviews) **Cons:** - Account Management (1 reviews) - High Cost (1 reviews) - Number Issues (1 reviews) ### What Do G2 Reviewers Say About NobelBiz Voice Carrier Network? *AI-generated summary from verified user reviews* **Pros:** - Users value the **reliability** of NobelBiz Voice Carrier Network, enhancing caller ID rotation and ensuring consistent call quality. - Users commend the **effective CLI management** by NobelBiz, enhancing connectivity and trustworthiness in outbound calling. - Users value the **high call quality** of NobelBiz Voice Carrier Network, relying on it for both outbound and daily communication. - Users value the **reliable connectivity options** provided by NobelBiz, enhancing their outbound calling effectiveness and customer experience. - Users appreciate the **excellent customer service** of NobelBiz, noting their promptness and commitment to customer satisfaction. **Cons:** - Users find the **process of purchasing DIDs could improve** , as it can lead to receiving incorrect numbers. - Users find the **high cost** of NobelBiz Voice Carrier Network challenging, despite reduced outbound rates over time. - Users experience **number issues** when purchasing DIDs, leading to confusion with numbers assigned to other companies. #### What Are Recent G2 Reviews of NobelBiz Voice Carrier Network? **"[Caller id rotation is a must for outbound business](https://www.g2.com/survey_responses/nobelbiz-voice-carrier-network-review-7351086)"** **Rating:** 5.0/5.0 stars *— Carlos B.* [Read full review](https://www.g2.com/survey_responses/nobelbiz-voice-carrier-network-review-7351086) --- **"[Peace of Mind](https://www.g2.com/survey_responses/nobelbiz-voice-carrier-network-review-7300375)"** **Rating:** 5.0/5.0 stars *— Ahfaz K.* [Read full review](https://www.g2.com/survey_responses/nobelbiz-voice-carrier-network-review-7300375) --- #### What Are G2 Users Discussing About NobelBiz Voice Carrier Network? - [What is NobelBiz Voice Carrier Network used for?](https://www.g2.com/discussions/what-is-nobelbiz-voice-carrier-network-used-for) ### 18. [NuVoxx Cloud Contact Centre](https://www.g2.com/products/nuvoxx-cloud-contact-centre/reviews) NuVoxx Cloud Contact Centre (NC3) is a cloud-based inbound and outbound contact centre solution for organizations looking to enhance their contact centre capabilities and customer experience, without having to deploy, manage and maintain the required infrastructure. **Average Rating:** 4.5/5.0 **Total Reviews:** 4 **How Do G2 Users Rate NuVoxx Cloud Contact Centre?** - **Has the product been a good partner in doing business?:** 5.0/10 (Category avg: 8.8/10) - **Concurrent Calling:** 8.3/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.9/10 (Category avg: 8.5/10) - **Administrator Access:** 8.9/10 (Category avg: 8.9/10) **Who Is the Company Behind NuVoxx Cloud Contact Centre?** - **Seller:** [NC3](https://www.g2.com/sellers/nc3) - **Year Founded:** 2008 - **HQ Location:** Richmond Hill, CA - **Twitter:** @NuVoxx (47 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/ (141 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Mid-Market, 25% Small-Business #### What Are Recent G2 Reviews of NuVoxx Cloud Contact Centre? **"[A very versatile application that allows you to communicate with your customers](https://www.g2.com/survey_responses/nuvoxx-cloud-contact-centre-review-5366328)"** **Rating:** 4.5/5.0 stars *— Guillermo F.* [Read full review](https://www.g2.com/survey_responses/nuvoxx-cloud-contact-centre-review-5366328) --- **"[Efficient service delivery](https://www.g2.com/survey_responses/nuvoxx-cloud-contact-centre-review-6571455)"** **Rating:** 5.0/5.0 stars *— Viau S.* [Read full review](https://www.g2.com/survey_responses/nuvoxx-cloud-contact-centre-review-6571455) --- #### What Are G2 Users Discussing About NuVoxx Cloud Contact Centre? - [What is NuVoxx Cloud Contact Centre used for?](https://www.g2.com/discussions/what-is-nuvoxx-cloud-contact-centre-used-for) ### 19. [Odigo](https://www.g2.com/products/odigo/reviews) Odigo helps large organizations connect with individuals through world-class, cloud-based contact center solutions. Its cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for its customers and a satisfying, engaging experience for service agents. Odigo serves more than 400,000 agents and business users globally. With a 25-year history of industry firsts, Odigo has more than 300 clients around the world. **Average Rating:** 4.1/5.0 **Total Reviews:** 4 **How Do G2 Users Rate Odigo?** - **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.8/10) - **Concurrent Calling:** 7.2/10 (Category avg: 8.8/10) - **Session Summary Notes:** 7.2/10 (Category avg: 8.5/10) - **Administrator Access:** 7.8/10 (Category avg: 8.9/10) **Who Is the Company Behind Odigo?** - **Seller:** [Capgemini](https://www.g2.com/sellers/capgemini) - **Year Founded:** 1967 - **HQ Location:** Paris, France - **Twitter:** @Capgemini (134,413 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/157240/ (341,342 employees on LinkedIn®) - **Ownership:** EPA: CAP **Who Uses This Product?** - **Company Size:** 50% Enterprise, 25% Mid-Market #### What Are Odigo's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - AI Technology (1 reviews) - Easy Setup (1 reviews) - Efficiency (1 reviews) - Intuitive (1 reviews) **Cons:** - Learning Curve (1 reviews) - Software Bugs (1 reviews) ### What Do G2 Reviewers Say About Odigo? *AI-generated summary from verified user reviews* **Pros:** - Users find Odigo's **ease of use** exceptional, making travel planning in Japan straightforward and enjoyable. - Users appreciate the **intuitive interface and excellent natural language processing** offered by Odigo's AI technology. - Users find the **easy setup** of Odigo simplifies travel planning in Japan remarkably. - Users enjoy the **efficiency** of Odigo, easily connecting with many people across locations without time-consuming separate discussions. - Users find Odigo to be **intuitive and easy to use** , appreciating its smooth UI and effective voicebot capabilities. **Cons:** - Users found the **learning curve** of Odigo confusing initially, making it challenging to get accustomed. - Users experience **software bugs** that can lead to crashes, impacting the overall reliability of Odigo. #### What Are Recent G2 Reviews of Odigo? **"[Great tool for Call centers and great NLP Solutions](https://www.g2.com/survey_responses/odigo-review-11065738)"** **Rating:** 4.0/5.0 stars *— Ashutosh C.* [Read full review](https://www.g2.com/survey_responses/odigo-review-11065738) --- **"[Very good](https://www.g2.com/survey_responses/odigo-review-11064954)"** **Rating:** 4.0/5.0 stars *— Vishal P.* [Read full review](https://www.g2.com/survey_responses/odigo-review-11064954) --- ### 20. [Singlecomm](https://www.g2.com/products/singlecomm/reviews) SingleComm is a contact center technologies solution provider. Utilizing the latest development tools our team creates intuitive solutions to better enhance the inbound and outbound multichannel customer engagement initiatives for your customers. **Average Rating:** 4.3/5.0 **Total Reviews:** 4 **How Do G2 Users Rate Singlecomm?** - **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10) - **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10) - **Administrator Access:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Singlecomm?** - **Seller:** [SingleComm](https://www.g2.com/sellers/singlecomm) - **Year Founded:** 2014 - **HQ Location:** Richmond, US - **Twitter:** @singlecomm (49 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/singlecomm/ (28 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of Singlecomm? **"[Great overall!](https://www.g2.com/survey_responses/singlecomm-review-4976248)"** **Rating:** 5.0/5.0 stars *— Evie J.* [Read full review](https://www.g2.com/survey_responses/singlecomm-review-4976248) --- **"[Telephony with a smile](https://www.g2.com/survey_responses/singlecomm-review-8641890)"** **Rating:** 5.0/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/singlecomm-review-8641890) --- #### What Are G2 Users Discussing About Singlecomm? - [What is Singlecomm used for?](https://www.g2.com/discussions/what-is-singlecomm-used-for) ### 21. [TelebuHub](https://www.g2.com/products/telebuhub/reviews) TelebuHub is a contact center software available on the cloud & serves as a hub for end-to-end customer communication, with missed call services, cloud IVR, and outbound calling solutions & loaded with intuitive features, TelebuHub makes business calling easy. It is equipped with the best in class features, such as: 1. Social media integration 2. Chats widget 3. Email to ticket 4. Agent call widget 5. Warm transfer & conferencing 6. Outbound campaigns 7. SMS & Email alerts 8. Click to call 9. Interactive Voice Response (IVR) 10. ACD & Smart Routing 11. Agent Performance & Scorecards 12. Inbuilt CRM 13. Knowledge Management System 14. Ticket Management System TelebuHub is a single-window cloud contact center software that comes loaded with more of these features and capabilities. With omnichannel support and the power to automate outbound campaigns with a click, TelebuHub offers the complete solution. **Average Rating:** 4.8/5.0 **Total Reviews:** 4 **How Do G2 Users Rate TelebuHub?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10) - **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10) - **Administrator Access:** 9.2/10 (Category avg: 8.9/10) **Who Is the Company Behind TelebuHub?** - **Seller:** [Telebu Communications LLP](https://www.g2.com/sellers/telebu-communications-llp) - **Year Founded:** 2003 - **HQ Location:** Hyderabad, IN - **Twitter:** @wearetelebu (472 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/28153965/ (153 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 25% Enterprise #### What Are TelebuHub's Pros and Cons? **Pros:** - Case Management (1 reviews) - CRM Integration (1 reviews) - Customer Support (1 reviews) - Features (1 reviews) ### What Do G2 Reviewers Say About TelebuHub? *AI-generated summary from verified user reviews* **Pros:** - Users value the **all-in-one platform** of TelebuHub, appreciating its comprehensive features for effective business management. - Users love the **CRM integration** in TelebuHub, enhancing their business operations with seamless support and analytics. - Users appreciate the **customer support** of TelebuHub, highlighting its effectiveness in enhancing their business communication. - Users appreciate the **all-in-one platform** of TelebuHub, enjoying features like omnichannel support and advanced analytics. #### What Are Recent G2 Reviews of TelebuHub? **"[versatile tool for your businesses.](https://www.g2.com/survey_responses/telebuhub-review-10962935)"** **Rating:** 4.5/5.0 stars *— Sunny S.* [Read full review](https://www.g2.com/survey_responses/telebuhub-review-10962935) --- **"[Step up our industry with all in one call centre software](https://www.g2.com/survey_responses/telebuhub-review-9992750)"** **Rating:** 5.0/5.0 stars *— Vaibhav P.* [Read full review](https://www.g2.com/survey_responses/telebuhub-review-9992750) --- #### What Are G2 Users Discussing About TelebuHub? - [What is TelebuHub used for?](https://www.g2.com/discussions/what-is-telebuhub-used-for) ### 22. [Verizon Virtual Contact Center](https://www.g2.com/products/verizon-virtual-contact-center/reviews) Virtual Contact Center (VCC) is a cloud-based contact center solution providing you with a comprehensive set of contact center tools. Use your current networking infrastructure to connect to latest feature set on VCC. With this solution a customer can properly schedule and staff agents, interact with customers thus helping to reduce average handle time and increase first-call resolution. VCC allows your customers to choose the method of contact most convenient to them. Customers can contact your contact center via phone, e-mail, SMS, social media, or the company's website. **Average Rating:** 3.6/5.0 **Total Reviews:** 4 **How Do G2 Users Rate Verizon Virtual Contact Center?** - **Has the product been a good partner in doing business?:** 6.1/10 (Category avg: 8.8/10) - **Concurrent Calling:** 8.3/10 (Category avg: 8.8/10) - **Session Summary Notes:** 7.9/10 (Category avg: 8.5/10) - **Administrator Access:** 8.3/10 (Category avg: 8.9/10) **Who Is the Company Behind Verizon Virtual Contact Center?** - **Seller:** [Verizon Enterprise](https://www.g2.com/sellers/verizon-enterprise) - **Year Founded:** 1988 - **HQ Location:** Basking Ridge, NJ - **Twitter:** @VerizonEnterpr (7 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1094/ (15,424 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Small-Business, 25% Enterprise #### What Are Verizon Virtual Contact Center's Pros and Cons? **Cons:** - Learning Curve (1 reviews) ### What Do G2 Reviewers Say About Verizon Virtual Contact Center? *AI-generated summary from verified user reviews* **Cons:** - Users find the **difficult navigation** in Verizon Virtual Contact Center challenging for unique customer service issues. #### What Are Recent G2 Reviews of Verizon Virtual Contact Center? **"[Brings an ease in establishing a relationship among various digital channels.](https://www.g2.com/survey_responses/verizon-virtual-contact-center-review-9537496)"** **Rating:** 5.0/5.0 stars *— Bharti D.* [Read full review](https://www.g2.com/survey_responses/verizon-virtual-contact-center-review-9537496) --- **"[Verizon Connecting People - Best Service in Town](https://www.g2.com/survey_responses/verizon-virtual-contact-center-review-5265914)"** **Rating:** 5.0/5.0 stars *— jose a.* [Read full review](https://www.g2.com/survey_responses/verizon-virtual-contact-center-review-5265914) --- #### What Are G2 Users Discussing About Verizon Virtual Contact Center? - [What is Verizon Virtual Contact Center used for?](https://www.g2.com/discussions/what-is-verizon-virtual-contact-center-used-for) ### 23. [GreenAds Global](https://www.g2.com/products/greenads-global/reviews) GreenAds Global is a leading CPaaS provider and official Google RBM Partner & Meta Business Partner, helping businesses scale with WhatsApp API, RCS, SMS, and Voice solutions through our all-in-one Telinfy platform. Since 2011, we have supported 5,000+ businesses across Asia, Africa and the Middle East with reliable enterprise messaging solutions. Our platform, Telinfy, brings campaigns, customer conversations, automation, analytics and smart fallback into one easy-to-use communication hub. We help brands send promotional campaigns, transactional alerts, OTPs, reminders, support messages and conversational journeys through trusted channels like WhatsApp Business API, Google RCS, SMS and Voice. GreenAds Global is a Google RCS Messaging Partner, WhatsApp Business API provider and MEFFYS 2024 award winner. **Average Rating:** 4.7/5.0 **Total Reviews:** 3 **Who Is the Company Behind GreenAds Global?** - **Seller:** [GreenAds Global](https://www.g2.com/sellers/greenads-global) - **Year Founded:** 2011 - **HQ Location:** Kochi, India - **LinkedIn® Page:** http://linkedin.com/company/greenads-global-pvt-ltd (65 employees on LinkedIn®) - **Phone:** +91 484 350 3173 **Who Uses This Product?** - **Company Size:** 67% Small-Business #### What Are Recent G2 Reviews of GreenAds Global? **"[Efficient Broadcast with Top-Notch Support](https://www.g2.com/survey_responses/greenads-global-review-13101356)"** **Rating:** 4.5/5.0 stars *— Reshma .* [Read full review](https://www.g2.com/survey_responses/greenads-global-review-13101356) --- **"[Perfect Marketing Solution with Unmatched Support](https://www.g2.com/survey_responses/greenads-global-review-13095187)"** **Rating:** 5.0/5.0 stars *— FARZI F.* [Read full review](https://www.g2.com/survey_responses/greenads-global-review-13095187) --- ### 24. [HGS Agent X](https://www.g2.com/products/hgs-agent-x/reviews) HGS Agent X is a fully customizable contact center AI (Artificial Intelligence) software that helps brands solve critical contact center challenges and supercharges their contact center to deliver a top-notch customer experience. With HGS Agent X, you pay for only the features your business needs! - AI-powered agent assist - Customer 360° view - Smart knowledge base - Cloud-based omnichannel platform - Interactive voice response (IVR) & assistance - Contact center analytics - Contact center automation HGS Agent X offers simplicity in an age of complexity. It is a comprehensive, highly customizable, cloud-based contact center solution enabling contact centers to ramp up ROI by: - increasing efficiencies by automating mundane agent tasks - reducing agent task and talk time - speeding up agent onboarding and self-learning - providing agents with deeper customer insights to enrich customer interactions - facilitating agent collaboration and idea generation Resolve issues faster, boost quality management processes, and deliver a great customer experience with HGS Agent X's wide range of features. 1. Simplified Customer 360 View: To improve the CX, brands worldwide continuously enhance their contact centers by introducing new channels. While investing millions to facilitate customer engagement on new channels, few are investing in the tools agents need to support omnichannel environments. One of the biggest frustrations for any customer is having to repeatedly explain the same issue or grievance across different channels to different customer service representatives. HGS Agent X addresses this issue by providing a simple and easy-to-understand customer 360 view to give agents all the information required to resolve a customer query in one place. 2. Smarter Knowledge Management: In a fast-paced and rapidly evolving CX environment, contact center agents must keep up with increasing customer expectations—not only for top-notch CX but for problem-solving. Regular training is an effective tool to ensure the agents are well prepared to handle all kinds of customer issues, but you can do better: HGS Agent X’s smarter knowledge management capabilities enable quick agent training & onboarding and distribution of business-critical information among agents in real-time. 3. AI-Powered Agent Assist: In today’s environment, operating a contact center without AI-powered computing abilities is like consuming food without all the essential nutrients. Gone are the days when customers were looking for answers to questions. They now expect brands to anticipate their needs and offer solutions. HGS Agent X, with its AI-powered agent-assist capability and call center automation tools, not only helps contact center agents eliminate repetitive tasks and improve their efficiency—improving their experience—but it also provides details such as customer sentiment, demographic, product or service information, status, etc. so that agents can tailor offerings and solutions to the customers. 4. Real-Time Customer Insights: Brands aspire to deliver a customer experience that emulates the ease of a conversation with a friend. However, no matter how skilled, agents alone could never replicate this meaningful exchange. A conversation with a friend takes into account your mutual histories, nonverbal cues, tone of voice, and your implied understanding of that friend’s goals. By allowing technology to supplement real-time insights an agent has about a customer, Agent X facilitates a true customer relationship to deliver a memorable customer experience. 5. Reporting and Analytics: With the constant increase in communication channels and the volume of customer interactions, defining and automating the tracking of key performance indicators (KPIs) has become critical to the success of a contact center. Tapping into the insights obtained from analytics ensures that the contact center delivers top-notch CX consistently. Along with AI-powered solutions, smarter knowledge sharing, and customer 360 views, Agent X provides ready-to-use analytics dashboards that monitor the performance of a contact center at an agent level, team lead level, and organization level. These call center analytics dashboards are updated in real-time to improve operational efficiency, quality, and workforce management. Maximize your most valuable asset with a streamlined, unified solution that empowers agent performance and results in an outstanding customer experience. **Average Rating:** 3.9/5.0 **Total Reviews:** 4 **How Do G2 Users Rate HGS Agent X?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Concurrent Calling:** 8.3/10 (Category avg: 8.8/10) - **Session Summary Notes:** 6.7/10 (Category avg: 8.5/10) - **Administrator Access:** 8.3/10 (Category avg: 8.9/10) **Who Is the Company Behind HGS Agent X?** - **Seller:** [Hinduja Global Solutions](https://www.g2.com/sellers/hinduja-global-solutions) - **Year Founded:** 2000 - **HQ Location:** Chicago, Illinois, United States - **LinkedIn® Page:** https://www.linkedin.com/company/hinduja-global-solutions-inc--/ (28,012 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 25% Enterprise #### What Are Recent G2 Reviews of HGS Agent X? **"[Good Contact Center](https://www.g2.com/survey_responses/hgs-agent-x-review-6822783)"** **Rating:** 4.5/5.0 stars *— Sravan K.* [Read full review](https://www.g2.com/survey_responses/hgs-agent-x-review-6822783) --- **"[HGS Agent X: Live Customer Support Simplified](https://www.g2.com/survey_responses/hgs-agent-x-review-6625361)"** **Rating:** 4.5/5.0 stars *— Piyush Narayan R.* [Read full review](https://www.g2.com/survey_responses/hgs-agent-x-review-6625361) --- #### What Are G2 Users Discussing About HGS Agent X? - [What is HGS Agent X used for?](https://www.g2.com/discussions/what-is-hgs-agent-x-used-for) ### 25. [Inconnect](https://www.g2.com/products/inconnect/reviews) Omnichannel Cloud Contact Center Connect and centralize all your CX channels Manage all customer service channels with a single contact center solution and boost your agents’ productivity thanks to the AI embedded in an omnichannel environment. Solution advantages Centralize customer experience management. Manage all contact channels in a unified way: calls, chats, emails, WhatsApp messages, and social media. Boost agent productivity. Give your teams an intuitive interface with embedded AI copilots to assist agents in their day-to-day activities. Reduce costs with smart self-service. Automate processes with GenAI-powered, IVR conversational voicebots that enhance your response capacity. Maximize outbound campaigns. Get more successful calls in less time by using powerful multimodal auto dialer engines. Optimize inbound management. Accelerate response with smart query distribution and integration of the outbound channel on the same platform. Ensure operational control. Access updated reports that facilitate real-time monitoring of the activity to guarantee the level of service. Applications by industry Real-time e-commerce customer support. Claims management at insurance companies. Customer acquisition/recovery at telecom companies. Information for students at educational institutions. After-sales and incident service management. Remote product and service purchase (banking, energy). Citizen information for institutions. Collections and billing management through BPO. Patient care and appointment management at medical clinics. Booking management at hotel chains. Technical characteristics Omnichannel: voice channels Inbound call management. Automatic distribution based on skills, business data, and customer segmentation. Callbacks and scheduling for later contact. Outbound call automation. Automatic, multi-modal dialing engine (predictive and progressive). Simultaneous dialing on multiple dialing lists. GenAI-powered self-management. Native connection to Insmartbot to integrate GenAI-powered voicebots. Conversational IVR systems with call context and transfer to the contact center. Omnichannel: text channels Integrated WhatsApp (Business Service Provider). Configurable automated messages; sending and receiving links, photos, videos, voice memos, and PDF files. Sending messages to contact lists with variable, personalized texts. Service on social media. Instagram, Facebook, X, TikTok message management. Management of multiple administrated pages. Response automation Email, text, and sidebar chat. Full text editor for email with template generator. Chat window customization: size, color, font, images, buttons, and positions. Mass text message dispatch; HTTP-based support and configuration for multiple text agents. Agent assistant with AI Unified interaction inbox. Integrated work environment for omnichannel management. Contact history in a single log that is automatically updated. AI copilot companions for agents. GenAI-powered email writing assistant. Ask for help copilot: if the bot doesn’t know the answer, it asks for help and remembers the answer from then on. Application designer. Sidebar chat and form customization. Front-end application designer for interaction management. ITR (interactive text response) application and bot designer management. CX analytics and control Advanced reporting for operational control. Report package with stats. Personalized report designer. Scheduled email and/or FTP dispatch of reports. Security and data privacy. PCI Cloud Security Standards. Card numbers masked in histories. SSL encryption and GDPR compliance. CSA Trusted Cloud Provider, Star Level One, ISO 27001, and CCSK seals. Native and API-friendly integrations. Integration with front-end web applications, website forms, and scripts. Integration with data, systems, and business processes. Native integration with Insmartbot, Infunnel, Inspeech, and Inteam. **Average Rating:** 4.5/5.0 **Total Reviews:** 3 **How Do G2 Users Rate Inconnect?** - **Concurrent Calling:** 7.2/10 (Category avg: 8.8/10) - **Session Summary Notes:** 8.9/10 (Category avg: 8.5/10) - **Administrator Access:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Inconnect?** - **Seller:** [Inconcert](https://www.g2.com/sellers/inconcert) - **Year Founded:** 2001 - **HQ Location:** Madrid, ES - **LinkedIn® Page:** https://www.linkedin.com/company/inconcert (284 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Mid-Market, 33% Small-Business #### What Are Recent G2 Reviews of Inconnect? **"[Very useful with good contact and friendly interface](https://www.g2.com/survey_responses/inconnect-review-8711068)"** **Rating:** 5.0/5.0 stars *— Diego G.* [Read full review](https://www.g2.com/survey_responses/inconnect-review-8711068) --- **"[Comprehensive management of the Contact Center.](https://www.g2.com/survey_responses/inconnect-review-9097916)"** **Rating:** 4.5/5.0 stars *— Verified User in Consumer Services* [Read full review](https://www.g2.com/survey_responses/inconnect-review-9097916) --- ## What Is Contact Center Software? [Call & Contact Center Software](https://www.g2.com/categories/call-contact-center) ## What Software Categories Are Similar to Contact Center Software? - [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) - [VoIP Providers](https://www.g2.com/categories/voip-providers) - [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) --- ## How Do You Choose the Right Contact Center Software? ### What You Should Know About Contact Center Software ### Contact center software buying insights at a glance [Contact center software](https://www.g2.com/categories/contact-center) facilitates and streamlines voice-based and multichannel communication between businesses and customers. These platforms replace legacy telephony systems with scalable cloud-based solutions that support call routing, queue management, workforce scheduling, analytics, and real-time agent support across phone, email, chat, SMS, and social media. Organizations use contact center software to manage inbound and outbound communications, resolve customer issues quickly, centralize service operations, and optimize agent productivity. Common use cases include handling high volumes of support calls, coordinating remote support teams, automating repetitive workflows, and improving service consistency across channels. Most solutions follow a per-user subscription model, billed monthly or annually. According to G2 data, annual license costs average around $801.85 per user, with prices ranging from $0.12 for basic tiers to $6,000 for enterprise-level deployments. Free versions are available for small teams with minimal feature needs. If you’re evaluating contact center software, consider pricing transparency, support quality, integration capabilities, and scalability. Key questions to ask include: - What’s included in each pricing tier, and are there hidden costs for support or advanced features? - What onboarding and training resources are offered? - How easily does the platform integrate with CRM, VoIP, or ticketing tools? - Does the vendor offer strong post-sale support and SLAs? - Can the platform scale across departments or hybrid teams? G2’s top-rated contact center solutions include Salesforce Service Cloud, Nextiva, Talkdesk, Gladly, and Amazon Connect. ### What is contact center software? G2 defines [contact center software](https://www.g2.com/categories/contact-center) as digital platforms that facilitate and optimize voice-based and multichannel customer communications, enabling businesses to manage inbound and outbound interactions with greater efficiency. These systems are built to replace traditional telephony infrastructure, offering cloud-based solutions that reduce hardware dependency and technical complexity. Contact center platforms support sales and support teams by automating key processes like call routing, queue management, and interaction tracking. Integration with contact center software allows representatives to initiate calls directly from customer records, update profiles in real time, and streamline workflows with contextual data access. These tools ensure that teams can respond promptly and effectively to high call volumes while delivering personalized service at scale. For organizations fielding daily customer inquiries, contact center solutions provide critical functionality to manage communication flow, eliminate dropped calls, and reduce friction across departments. They also enable companies to gather actionable insights through call analytics, improve agent productivity with task automation, and enhance the overall customer journey through consistent, centralized engagement. Customer experience is now a bottom-line issue: bad experiences cost businesses $4.7 trillion in global consumer spending every year. [(Source 1)](https://learn.g2.com/customer-service-statistics)As a result, the demand for robust, scalable contact center platforms has grown significantly across industries looking to future-proof their customer operations. G2 currently lists 236 contact center software products, with 3888 verified user reviews shared by real customers. This category continues to expand as businesses prioritize scalable, cloud-based communication systems to support hybrid teams and evolving customer expectations. [(Source 2)](https://documentation.g2.com/docs/research-scoring-methodologies)[ ](https://documentation.g2.com/docs/research-scoring-methodologies) ### What are the top reviewed contact center systems on G2? G2 scores the top-rated contact center solutions based on a [proprietary algorithm](https://documentation.g2.com/docs/research-scoring-methodologies) that factors in real-user satisfaction ratings and popularity from review data. Here are the five highest-rated contact center products G2 for this category: #### 1. [SF Service Cloud](https://www.g2.com/products/salesforce-service-cloud/reviews) - Number of Reviews: 1,839 - Satisfaction: 99 - Market Presence: 99 - G2 Score: 99 #### 2. [Nextiva](https://www.g2.com/products/nextiva/reviews) - Number of Reviews: 762 - Satisfaction: 89 - Market Presence: 68 - G2 Score: 79 #### 3. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - Number of Reviews: 1,661 - Satisfaction: 80 - Market Presence: 69 - G2 Score: 75 #### 4. [Gladly](https://www.g2.com/products/gladly/reviews) - Number of Reviews: 650 - Satisfaction: 86 - Market Presence: 54 - G2 Score: 70 #### 5. [Connect](https://www.g2.com/products/amazon-connect/reviews) - Number of Reviews: 50 - Satisfaction: 64 - Market Presence: 70 - G2 Score: 67 These rankings are determined by combining verified user ratings and publicly available web search popularity data: - The **Satisfaction Score** measures user satisfaction with software products based on user feedback, review quality, quantity, and recency. It helps buyers easily understand how well a product meets user expectations. [(_Source 2_)](https://documentation.g2.com/docs/research-scoring-methodologies) - The **Market Presence Score** measures a product's prominence in its market. It combines data from G2 user reviews and external sources, focusing primarily on product-specific factors to reflect real-world popularity and vendor influence. [(_Source 2_)](https://documentation.g2.com/docs/research-scoring-methodologies) - G2 ranks products using a unique scoring system called the **G2 Score** , calculated from real user reviews, online data, and social signals. This score makes it easy to compare and evaluate different software products within each G2 category. [(_Source 2_)](https://documentation.g2.com/docs/research-scoring-methodologies) ### Contact center software pricing and cost considerations Contact center software pricing varies based on factors such as deployment model, user capacity, feature depth, and integration requirements. Most solutions follow a subscription-based model, with pricing structured per user, per month, or billed annually. Pricing categories typically include: - Free tier: Ideal for small businesses or teams with minimal support needs. These editions typically offer core calling and routing features with limited automation or integrations. - Entry-level and mid-market tiers: Targeted at growing businesses, these plans offer essential functionality such as call queues, analytics, and basic CRM integrations. These are often priced on a per-user basis and are suitable for teams scaling their customer service operations. - Enterprise-level tiers: Designed for larger or more complex organizations, these editions provide robust customization, omnichannel capabilities, workforce optimization tools, AI-powered insights, and premium support. Pricing for these tiers can vary significantly depending on scope and implementation needs. According to G2 data covering 38 contact center products (108 editions), the average annual license cost is approximately $801.85. Pricing can range from as low as $0.12 per user per year (not including [free software options](https://www.g2.com/categories/contact-center/free)) to upwards of $6,000 per user annually, reflecting the broad variability in solution complexity and scale. Organizations evaluating contact center solutions should look beyond licensing fees to assess the Total Cost of Ownership (TCO). This includes additional costs for onboarding, training, CRM or help desk integrations, ongoing support, and potential custom development. For on-premises deployments, expenses related to hardware, IT maintenance, and infrastructure should also be considered. ### Types of contact center software on G2 Contact center software solutions vary by deployment model, communication strategy, and organizational scale. Below are the primary types available on G2: - [Cloud-Based Contact Center Software](https://www.g2.com/categories/contact-center/f/cloud) **:** These solutions are hosted online and offer scalability, flexibility, and easier updates—ideal for hybrid or remote teams. - [On-Premises Contact Center Software](https://www.g2.com/categories/contact-center/f/on-premises) **:** Installed on local servers, this option provides full control and customization but often requires greater IT resources and infrastructure management. - **Inbound Contact Center Software:** Designed for handling incoming customer inquiries, these platforms offer [session queuing](https://www.g2.com/categories/contact-center/f/session-queuing), call routing, IVR, and queue management, often supported by infrastructure found in [call center infrastructure software](https://www.g2.com/categories/call-center-infrastructure-cci). - **Outbound Contact Center Software:** Used for sales outreach, customer follow-ups, or surveys, these tools often include campaign management and automated dialing, similar to tools in [auto dialer software](https://www.g2.com/categories/auto-dialer). - **Blended Contact Center Software:** Supports both inbound and outbound communications, helping teams manage diverse call types in a unified interface.  - **Multichannel Contact Center Software:** Allows customer engagement across multiple channels—voice, chat, [email](https://www.g2.com/categories/contact-center/f/email), and [SMS](https://www.g2.com/categories/contact-center/f/mobile-sms)—though each is managed separately. Teams may supplement this with [live chat software](https://www.g2.com/categories/live-chat). - **Omnichannel Contact Center Software:** Offers deeply integrated, cross-channel communication for seamless customer experiences. Tools like [digital customer service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) and [social customer service software](https://www.g2.com/categories/social-customer-service) often complement these systems. ### Top contact center software features rated by G2 reviewers The best contact center software platforms offer features that align with your communication channels, team structure, and support goals. Below are the core capabilities buyers should look for: - Voice communication: Handle inbound and outbound calls with high quality and minimal disruption, including support for concurrent calling and voicemail routing. - Multichannel messaging: Manage customer conversations across web chat, email, mobile SMS, and social media—all from a single platform. - IVR and call routing: Automatically direct calls using interactive voice response (IVR) menus and smart routing rules based on agent skill, availability, or customer priority. - Agent productivity tools: Equip agents with features like screen pop (displaying caller info), persistent session data, and session summary notes for more personalized service. - Auto dialers & outbound tools: Automate outbound campaigns with predictive dialing, scheduling, and contact management to improve outreach efficiency. - Speech analytics & AI features: Leverage AI text-to-speech and keyword-based insights to enhance customer interactions and identify trends in real-time. - Reporting & dashboards: Track performance and KPIs through customizable dashboards, offering both real-time and historical views of contact center activity. - Call recording & monitoring: Record customer sessions for quality assurance, training, or compliance, with admin features like live monitoring and call barging. - Workforce management: Schedule agents, assign roles based on expertise, and manage team shifts and availability. ### Top contact center software benefits identified by G2 reviewers Contact center software offers a wide range of benefits that help organizations deliver responsive, efficient, and scalable customer service across multiple communication channels. Drawing from real user feedback and core platform capabilities, here are the most impactful benefits: **Stronger customer service performance:** Contact center software enables organizations to handle high volumes of customer interactions efficiently. Features such as intelligent call routing, case tracking, and real-time support tools streamline issue resolution and elevate service quality. _“The product offers a robust set of tools for managing customer service interactions, streamlining communication across multiple channels, and organizing cases effectively.”_ - [Hien Nguyen, Information Technology Project Manager](https://www.g2.com/products/salesforce-service-cloud/reviews/salesforce-service-cloud-review-10436995). **Improved agent productivity and ease of use:** User-friendly interfaces, role-based dashboards, and context-sharing tools like screen pop and persistent session data empower agents to resolve issues faster and with greater accuracy. Automation of repetitive tasks—like callback management and queue routing—frees up agents to focus on more complex inquiries. _“When calling, there's a feature called notes that helps you note down important points while on call with the client. I think this is the first I've ever seen it, and it is very useful in my line of work. The interface also is very easy to use and has excellent customer support.”_ - [Damon Carter, Customer Care](https://www.g2.com/products/nextiva/reviews/nextiva-review-8676054). **Unified communication across channels:** Modern contact center platforms integrate voice, email, live chat, SMS, and social media into a single, centralized system. This omnichannel approach ensures a consistent and seamless experience across all customer touchpoints. “_It is simple and effective to use. I am easily able to communicate with customers across various channels. I think that the AI summary tool is also a nice touch, as it makes things more efficient by summarizing what has been done/said._” - [Mikyle Williams, Customer Service Associate.](https://www.g2.com/products/gladly/reviews/gladly-review-10839351) **Scalable cloud-based operations:** Cloud deployment allows for flexible, location-agnostic access that supports both on-premises and remote workforces. Cloud contact center software is particularly beneficial for businesses that require quick scaling, remote operations, or mobile workforce support. _“The company's use of the cloud platform for customer service has been very positive. With an easy-to-use solution, users with little or no previous experience in CRM learned and became familiar with the system quickly, extracting and generating value. We realized that scalability is a strong point, starting the operation with a small team and managing to increase the number of users subsequently, without major difficulties.”_ - [Leandro Castro, Salesforce Administrator](https://www.g2.com/products/salesforce-service-cloud/reviews/salesforce-service-cloud-review-10393176). **Workforce management and operational efficiency:** Contact center solutions enhance a team’s ability to manage varying volumes of call traffic throughout the day or week. Built-in workforce management tools help schedule agents more effectively and optimize resource allocation during peak service times. _“Our primary reason for moving to this product was the workforce management feature. This tool has enabled us to better manage our staffing, improve our answer rate, and ultimately book more appointments, leading to increased revenue.”_ - [Adam Cobb, Consumer Services](https://www.g2.com/products/talkdesk/reviews/talkdesk-review-9348816). ### Top contact center solutions challenges identified by G2 reviewers Implementing contact center software can introduce a range of operational and technical challenges that impact adoption and performance. Insights from G2 user reviews reveal recurring pain points such as high pricing and unclear pricing structures, unintuitive user interfaces, limited customer support, and scalability limitations. While many solutions offer robust functionality, users often encounter hurdles during setup, daily use, or when scaling operations. Below are the most frequently reported challenges, along with real user examples that highlight these issues in practice: **1. High pricing and unclear value at scale:** Pricing models can be difficult to understand or justify, especially when costs increase with user count, outbound features, or reporting add-ons. - **Essential questions to ask your contact center software vendor:** What’s included in each pricing tier, and what counts as an add-on? How does your pricing scale with team growth? Are there extra fees for integrations or customer support? - **How to overcome the challenge:** Ask for full pricing breakdowns and avoid tools with opaque or inflexible cost structures. Look for vendors with usage-based or scalable plans that align with your growth. **2. Complex features or unintuitive interface:** Steep learning curves or non-intuitive dashboards often hinder user experience, creating friction in daily workflows, especially for teams without technical support. - **Essential questions to ask your contact center software vendor:** What kind of training and onboarding is included? Can the interface be customized based on user roles? Is there a learning center or knowledge base? - **How to overcome the challenge:** Opt for platforms with guided onboarding, simple UX design, and role-specific configurations. Early training and sandbox environments help reduce learning barriers. **3. Limited customer support or delayed assistance:** Support concerns appeared frequently, with some users noting difficulty reaching live help or slow issue resolution during outages or onboarding. - **Essential questions to ask your contact center software vendor:** What are your average response and resolution times? Do you offer 24/7 live support or only chatbot assistance? Are support SLAs available? - **How to overcome the challenge:** Choose vendors known for strong post-sale service. Verify the availability of live support and clearly defined SLAs to ensure you’re covered during critical issues. **4. Scalability limitations for growing teams:** Several users report challenges when attempting to scale contact center software across larger teams or evolving business needs. Issues include limited customization, interface constraints, mobile access gaps, and rigid architecture that doesn't adapt well without additional development. - **Essential questions to ask your contact center software vendor:** How does your platform support team growth across different departments or geographies? Are there customization limits that may affect future scaling? Is mobile functionality consistent across user types and use cases? - **How to overcome the challenge:** Choose solutions built for scale, with flexible configuration, responsive design, and modular features. Ask for customer examples of scaling scenarios and verify that the vendor provides guidance and resources for expanding operations without costly workarounds. ### What is contact center software used for? Analysis of contact center software reviews reveals the following common scenarios: - **Managing high volumes of customer service interactions:** Users frequently implement contact center software to handle a large volume of inbound inquiries across phone, chat, and email. This includes routing calls, organizing service queues, and efficiently resolving customer issues. - **Supporting real-time communication via voice and phone systems:** Phone-based interactions are a central use case. Reviewers often highlight how these platforms help them manage both inbound and outbound calls, especially in support-driven or appointment-heavy environments. - **Enabling centralized support operations:** Many users adopt contact center solutions to centralize service delivery across teams and locations. This unification allows for consistent case handling, team collaboration, and data sharing, especially in cloud-based environments. - **Improving response time and service consistency:** The software is commonly used to streamline workflows, automate ticket assignments, and maintain service-level standards. This leads to faster case resolution and improved customer satisfaction. - **Enhancing team productivity:** Users report leveraging automation features and cloud access to empower support teams. These tools help reduce manual work, simplify escalation processes, and maintain visibility into performance across departments. ### Who uses contact center platforms? Contact center software is used by various roles across customer-facing and operational teams. According to G2 reviewer data, common users include administrators, consultants, team leads, and frontline support agents who configure or directly operate the system.  This software is widely adopted in industries that require high-volume, responsive communication, particularly consumer services, telecommunications, information technology, and financial services. While traditionally used by support teams, contact center platforms are also leveraged by sales operations and customer success teams to manage inbound inquiries, automate workflows, and deliver consistent service across channels. ### Common contact center software integrations We analyzed extensive G2 user-review data to identify software categories most frequently integrated with contact center solutions. These integrations help unify customer data, streamline communication workflows, and enhance agent efficiency across teams: - **CRM integrations:** Contact center platforms often integrate with [CRM software](https://www.g2.com/categories/crm) to enable seamless access to customer records, case history, and contact profiles. This integration allows agents to log calls, update records in real time, and personalize conversations with greater context. - **Email and calendar tools:** Email and scheduling integrations are also widely used, helping agents manage follow-ups and organize customer interactions without leaving the platform. These connections are often supported through tools in [email management software](https://www.g2.com/categories/email-management) and [calendar applications](https://www.g2.com/categories/calendar-software). - **VoIP and telephony systems:** Voice functionality is typically powered through embedded or integrated VoIP technology, supporting key features such as call routing, IVR, and recording. These capabilities align with tools in [VoIP providers](https://www.g2.com/categories/voip-providers), ensuring strong voice performance within multichannel operations. - **Internal collaboration platforms:** To improve internal coordination, many teams integrate contact center systems with [collaboration and productivity software](https://www.g2.com/categories/collaboration-productivity), allowing agents to escalate issues or share context in real time. - **Reporting and analytics tools:** Contact center platforms are integrated with [business intelligence platforms](https://www.g2.com/categories/business-intelligence) to help surface actionable insights by visualizing call data, queue activity, and agent performance. These analytics connections are essential for optimizing service quality and team efficiency over time. ### How to Buy Contact Center Software #### Selection of Contact Center Software **Choose a selection team** When performing demos, it is essential to include input from the customer support team and their respective managers since they will receive the most exposure to its functionality. On the technical side, the IT departments need to be involved to ensure the databases and integrations are connected seamlessly. Customer success can also include their input since customer support may route certain customers to them directly. **Negotiation** After selecting the company’s list of prospective software service providers and demonstrating the capabilities of each product of interest, negotiations are in order. Having two or three options helps determine which product gives the best bang for the buck. **Final decision** The final decision should be made with the input of all involved teams, SMEs, and users. Selecting the product that fits the business needs is paramount, as no perfect option is available. It is also possible to consider employing a pilot program for the product’s adoption. If necessary, the company can perform the adoption in stages so teams can easily transition to using the software. ### Future of contact center software - **AI-Powered Agent Support:** Generative AI enhances contact center operations by assisting agents with real-time suggestions, automated summaries, and sentiment detection, reducing cognitive load and improving service quality. ([_Source 3_](https://cloud.google.com/blog/topics/telecommunications/how-generative-ai-can-be-used-in-the-contact-center)) - **Cloud-First Flexibility:** Cloud contact center adoption is accelerating due to its scalability and ability to support remote or hybrid teams. Cloud platforms offer faster deployment, reduced overhead, and seamless integration with digital channels. - **Omnichannel Personalization:** Contact center tools are evolving to provide a unified experience across voice, chat, SMS, and social media. These omnichannel capabilities are helping businesses create more personalized and consistent support journeys. ([_Source 4_](https://www.voicespin.com/blog/top-contact-center-industry-trends/)) - **Smarter Self-Service & Chatbots:** AI-driven chatbots and intuitive self-service portals are resolving a growing number of customer inquiries without human intervention. These tools now handle not just FAQs but also more nuanced, transactional tasks. ([_Source 5_](https://www.vonage.com/resources/articles/the-future-call-center-10-predictions-for-the-next-10-years-2/)) - **Predictive Workforce Optimization:** Advanced analytics and forecasting tools are helping managers better allocate staff, automate scheduling, and personalize coaching—improving efficiency without compromising service quality. ([_Source 6_](https://www.g2.com/categories/contact-center-workforce)) ### Contact Center Software FAQs ### Most Popular FAQs #### Which Contact Center Software has the best reviews? Based on thousands of verified G2 reviews, these contact center platforms consistently earn the highest ratings across real user experiences: - [ZIWO](https://www.g2.com/products/ziwo/reviews) — A cloud contact center platform built for Middle East and global markets, earning near-perfect ratings for its omnichannel communication capabilities, reliable call quality, and fast deployment that gets contact centers operational without lengthy implementation projects. - [TeleCMI](https://www.g2.com/products/telecmi/reviews) — A cloud-based business phone system and contact center platform praised for exceptional ease of use, high call quality, and attentive customer support that smaller and mid-market teams rely on to manage inbound and outbound communication at scale. - [UJET](https://www.g2.com/products/ujet/reviews) — A cloud-native contact center platform designed for mobile-first customer experiences, consistently top-rated by enterprise support teams for its AI-powered routing, CRM integration depth, and ability to deliver seamless customer service across voice, chat, and digital channels. - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — A sales engagement and contact center platform combining AI-powered auto-dialing, SMS outreach, and deep CRM integration, highly rated by sales-focused teams for dramatically increasing outbound call volume without sacrificing connection quality. #### What is contact center software? Contact center software is the technology infrastructure that enables businesses to manage customer communications at scale across phone, email, chat, SMS, social media, and video from a centralized platform. Unlike a basic business phone system, contact center software adds the intelligence layer that makes high-volume customer interaction manageable: automatic call distribution (ACD) that routes calls to the right agent based on skills, availability, or customer history; interactive voice response (IVR) that handles routine inquiries without agent involvement; real-time dashboards that give supervisors visibility into queue status and agent performance; call recording and analytics for quality assurance and training; and CRM integrations that surface customer context before an agent even picks up the phone.  Modern cloud-based contact center platforms extend this further with omnichannel routing that treats a customer's email, chat, and voice interactions as a unified conversation, AI-powered assistance that surfaces suggested responses or next-best-action guidance in real time, and workforce management tools that forecast staffing needs and optimize scheduling.  The result is a customer experience that feels consistent and personal regardless of which channel or agent handles the interaction—and an operations team that can measure, improve, and scale that experience systematically. #### Most reliable contact center solutions Reliability in a contact center context means consistent uptime, stable call quality under high volume, and predictable performance during peak periods when reliability matters most. These platforms earn the strongest trust signals from G2 reviewers specifically for operational dependability: - [Content Guru storm](https://www.g2.com/products/content-guru-storm/reviews) — A cloud contact center platform with an enterprise-grade infrastructure track record, cited by large enterprise reviewers for consistent high availability, robust disaster recovery capabilities, and the kind of carrier-grade reliability that regulated industries like financial services and healthcare require. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — A globally deployed cloud contact center platform trusted by large enterprises for its microservices architecture that maintains service availability even when individual components are updated, with a long track record of consistent performance across complex, high-volume contact center environments. - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — A cloud-native contact center platform with a 99.999% uptime SLA commitment, consistently cited by enterprise reviewers for call quality stability, reliable global infrastructure, and performance that holds up under the volume spikes that contact centers regularly experience. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — A long-established cloud contact center platform with a proven enterprise reliability track record, praised for its redundant infrastructure, consistent call quality across geographies, and a mature platform that contact center operations teams can depend on for mission-critical customer service. #### What's the best call center software for remote teams? Remote call center teams need software that works reliably from any location on any device, provides supervisors with real-time visibility into distributed agent performance, and doesn't require on-premise hardware that breaks down when agents aren't in the office. These platforms are most frequently cited by G2 reviewers for enabling effective remote contact center operations: - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — A cloud-based call center platform built for distributed teams, offering browser-based agent access, real-time call monitoring, and remote-ready features like call whispering and barging that give supervisors the same oversight capability whether agents are in the office or working from home. - [JustCall](https://www.g2.com/products/justcall/reviews) — A cloud phone and SMS platform that remote sales and support teams use to manage customer communication from any device, with deep CRM integrations that ensure agents have full customer context regardless of where they're working. - [Aircall](https://www.g2.com/products/aircall/reviews) — A cloud-native call center platform designed around remote and distributed team workflows, praised for its fast browser-based setup, intuitive agent interface, and real-time analytics dashboard that keeps managers informed about team performance without requiring physical co-location. - [Nextiva](https://www.g2.com/products/nextiva/reviews) — A business communications and contact center platform with strong remote work adoption, offering a unified app for voice, video, and messaging that remote agents use on any device with the same functionality they'd have at a desk phone. #### Leading software for customer support centers The best customer support center platforms go beyond call routing—they give agents the context, tools, and AI assistance to resolve issues faster, and give operations leaders the analytics to continuously improve. These platforms consistently lead the category for customer support use cases on G2: - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — The most widely reviewed contact center and customer service platform on G2, combining omnichannel case management, AI-powered agent assistance, and deep Salesforce CRM integration that gives support teams complete customer context from the moment an interaction begins. - [Gladly](https://www.g2.com/products/gladly/reviews) — A customer service platform built around a people-centric model that treats every customer interaction as part of a single, continuous conversation across channels—eliminating the ticket-number experience in favor of a longitudinal customer history that agents use to deliver genuinely personalized support. - [Ringover](https://www.g2.com/products/ringover/reviews) — A cloud communications and contact center platform with strong support center adoption, offering omnichannel capabilities, call coaching tools, and real-time analytics that support team leaders use to monitor quality and improve agent performance across inbound and outbound interactions. - [Ozonetel](https://www.g2.com/products/ozonetel/reviews) — A cloud contact center platform with strong customer support adoption in Asia-Pacific and global markets, praised for its flexible IVR configuration, AI-assisted agent tools, and omnichannel capabilities that bring together voice, chat, and social channels in a unified agent workspace. ### Small Business FAQs #### What is the most affordable Contact Center Software for SMBs? Small businesses need contact center software that replaces expensive on-premise phone systems with cloud tools their teams can actually set up and use without IT support—at a price point that doesn't require enterprise headcount to justify. Based on G2 review data from companies under 200 employees, these platforms deliver strong contact center functionality at accessible price points: - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — A cloud call center platform with transparent, SMB-friendly pricing that includes unlimited inbound calls, call recording, and CRM integrations—making it one of the most cost-effective ways for small teams to get professional call center capabilities without per-minute billing surprises. - [MightyCall](https://www.g2.com/products/mightycall/reviews) — A virtual phone system and contact center platform designed for small businesses, offering flat-rate pricing that includes unlimited calls, multi-channel communication, and a business phone number without requiring any hardware investment. - [3CX](https://www.g2.com/products/3cx/reviews) — An open-standards IP-PBX and contact center platform with a free tier for small teams, offering self-hosted or cloud deployment options that give budget-conscious businesses enterprise-grade call routing, live chat, and video conferencing at significantly lower cost than proprietary alternatives. - [CallHippo](https://www.g2.com/products/callhippo/reviews) — A virtual phone and contact center platform with competitive pay-per-user pricing, accessible to small businesses that need professional inbound and outbound call capabilities, IVR setup, and basic analytics without committing to an enterprise contract. #### What is the best Contact Center Software for startups? Startups need contact center software that can be set up in hours, integrates cleanly with the CRM tools they're already using, and scales alongside headcount without requiring renegotiation or reimplementation. These platforms are consistently top-rated by startup and early-stage company reviewers on G2: - [Aircall](https://www.g2.com/products/aircall/reviews) — A cloud phone and contact center platform purpose-built for fast-moving startups, with browser-based setup, instant number provisioning, and deep integrations with HubSpot, Salesforce, and Intercom that let sales and support teams get a professional contact center running the same day. - [JustCall](https://www.g2.com/products/justcall/reviews) — A cloud business phone and SMS platform popular with startups for its fast onboarding, broad CRM integration library, and AI-powered call features that give early-stage teams enterprise-quality call analytics and coaching without enterprise pricing. - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — A sales dialing and contact center platform built for startup sales teams, with AI-powered auto-dialing, SMS outreach, and live call coaching that startup sales managers use to maximize outbound productivity without requiring a large team. - [Voiso](https://www.g2.com/products/voiso/reviews) — A cloud contact center platform with rapid deployment capabilities and strong ratings from growth-stage company reviewers, offering built-in AI features, omnichannel support, and flexible pricing that scales alongside a startup's agent headcount. #### Which Contact Center Software is the most user-friendly for startups? In a startup environment where the person configuring the contact center is often also running it, ease of setup and day-to-day usability are non-negotiable. These platforms earn the highest ease-of-use scores from startup-size reviewers on G2: - [TeleCMI](https://www.g2.com/products/telecmi/reviews) — Startup reviewers consistently highlight TeleCMI's intuitive interface and fast onboarding as defining strengths, with many noting that non-technical team members can set up call flows, add agents, and start taking calls without any technical training. - [Voiso](https://www.g2.com/products/voiso/reviews) — A contact center platform that startup and SMB reviewers frequently cite for its clean, modern interface and well-organized agent workspace, noting that new agents reach full productivity faster compared to the platforms Voiso replaced. - [Ringover](https://www.g2.com/products/ringover/reviews) — A business phone and contact center platform that startup reviewers praise for its simple admin interface, straightforward call flow builder, and polished mobile app that makes it easy to manage a small contact center operation without a dedicated IT administrator. - [Dialaxy](https://www.g2.com/products/dialaxy/reviews) — A cloud contact center platform with exceptionally high ease-of-use scores from startup-size reviewers, noted for its streamlined setup process and clean agent interface that reduces the time from account creation to first live call to a matter of minutes. #### What is the best contact center software for financial services companies? Financial services firms—banks, insurance providers, fintech companies, and wealth management firms—have distinct contact center requirements: strict compliance recording, PCI-DSS-compliant payment handling, complex routing across different product lines, and CRM integrations that surface full account context before agents engage. Explore purpose-built options on G2's[contact center software for small businesses](https://www.g2.com/categories/contact-center/small-business) page. These platforms are most highly rated by financial services reviewers on G2: - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — A cloud contact center platform with strong financial services adoption, offering enterprise-grade compliance controls, PCI-DSS compliant payment IVR capabilities, and advanced routing logic that financial institutions use to manage complex product-line call queues and regulatory recording requirements. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — A mature cloud contact center platform widely deployed in financial services for its compliance-ready call recording, workforce management capabilities, and CRM integrations that give agents instant access to account and policy data before interactions begin. - [UJET](https://www.g2.com/products/ujet/reviews) — A cloud-native contact center platform with strong enterprise financial services adoption, praised for its secure data handling, mobile-first customer authentication capabilities, and AI-powered routing that improves first-contact resolution for complex financial inquiries. - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — A cloud contact center platform with dedicated financial services industry features including compliant call recording, agent scripting for regulated conversations, and AI-assisted customer identification tools that help financial services teams balance compliance requirements with a smooth customer experience. #### What is the best contact center software for e-commerce and retail businesses? Retail and e-commerce companies face contact center challenges unique to their model: high seasonal volume spikes, order status and returns as primary inquiry types, and a need to connect contact center interactions to order management and CRM systems for agents to resolve issues on first contact. Explore top-rated options on G2's[small business contact center software](https://www.g2.com/categories/contact-center/small-business) page: - [Gladly](https://www.g2.com/products/gladly/reviews) — A customer service platform with strong retail and e-commerce adoption, designed to give agents a complete, channel-unified customer history so they can handle order inquiries, returns, and loyalty questions with full context—without asking customers to repeat information they've already provided. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — A customer service platform widely used by e-commerce and retail enterprises to connect contact center operations to order, inventory, and customer data, enabling agents to resolve issues at first contact with full transaction context available in the agent desktop. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — A cloud contact center platform used by retail and e-commerce companies for its omnichannel capabilities, easy integration with e-commerce platforms and CRMs, and analytics tools that help customer service teams manage volume spikes during sales periods without sacrificing service quality. - [Nextiva](https://www.g2.com/products/nextiva/reviews) — A unified communications and contact center platform with retail adoption for its ability to combine phone, chat, and social customer service in a single agent workspace, giving retail support teams a single view of customer interactions regardless of which channel initiated the conversation. ### Enterprise FAQs #### What is the best-rated Contact Center Software for tech enterprises? Technology companies at enterprise scale need contact center platforms that integrate deeply with the tools their support and success teams already use—Salesforce, Zendesk, HubSpot, Jira—and handle the high-volume, technically complex support interactions that software companies manage daily. Based on G2 review data from IT and software companies at enterprise scale, these platforms earn the strongest ratings: - [Aircall](https://www.g2.com/products/aircall/reviews) — A cloud contact center platform with particularly strong ratings from tech enterprise reviewers for its seamless CRM and helpdesk integrations, clean agent experience, and real-time coaching tools that tech support and customer success teams use to manage high-complexity interactions efficiently. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — An enterprise cloud contact center platform widely deployed by large technology companies for its extensive integration capabilities, AI-powered routing, and workforce management tools that scale to support global technical support operations across multiple channels. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — A cloud call center platform with strong tech enterprise adoption, praised by software company reviewers for its reliable call quality, developer-friendly API, and integrations with the CRM and ticketing tools that technology companies standardize on for customer support. - [JustCall](https://www.g2.com/products/justcall/reviews) — A cloud business phone and contact center platform favored by tech enterprise sales and support teams for its broad integration library, AI-powered call features, and the ability to connect contact center activity directly to the CRM and engagement tools that drive tech company revenue operations. #### What is the most reliable Contact Center Software for enterprises? Enterprise contact center reliability is non-negotiable—unplanned downtime during business hours translates directly to unanswered customer calls, agent idle time, and SLA breaches. These platforms earn the strongest trust signals from large enterprise reviewers for uptime consistency and performance under load: - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — A globally deployed enterprise contact center platform with a well-documented reliability track record, microservices architecture designed for continuous availability, and enterprise SLAs that large organizations in regulated industries rely on for mission-critical customer service operations. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — The most broadly deployed enterprise contact center and service platform globally, trusted for consistent performance at scale, Salesforce infrastructure-backed uptime guarantees, and a mature platform that enterprise IT teams can integrate and depend on across multi-year deployments. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — An enterprise cloud contact center platform with a long-standing reliability track record, redundant global infrastructure, and carrier-grade telephony quality that large contact center operations cite as the primary reason for choosing and staying on the platform. - [UJET](https://www.g2.com/products/ujet/reviews) — A cloud-native enterprise contact center platform built on Google Cloud infrastructure, praised by enterprise reviewers for its consistent uptime, low latency performance across global deployments, and a cloud-native architecture that avoids the reliability issues associated with legacy on-premise or hybrid contact center systems. #### What is the best-reviewed Contact Center Software for enterprise app integration? Enterprise contact center integration depth determines whether the platform can serve as the operational hub of a customer-facing organization—connecting CRM data, ticketing systems, workforce management tools, and analytics platforms into a unified agent experience. These platforms are most frequently cited by enterprise reviewers for integration quality and reliability: - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — By far the most integration-mentioned contact center platform in the category, with native Salesforce CRM connectivity and an extensive AppExchange ecosystem that enterprise teams use to build fully customized agent workspaces with data from every system that touches the customer journey. - [Aircall](https://www.g2.com/products/aircall/reviews) — A cloud contact center platform with 100+ pre-built integrations to CRM, helpdesk, and e-commerce platforms, praised by enterprise reviewers for reliable bidirectional data sync that keeps contact center activity automatically logged in Salesforce, HubSpot, and Zendesk without manual entry. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — A contact center platform with a broad and growing integration library that enterprise reviewers highlight for stable API performance and the ability to connect call center data cleanly to the CRM and analytics tools that customer-facing teams depend on for performance management. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — An enterprise contact center platform with certified integrations to Salesforce, ServiceNow, Microsoft Dynamics, and major CRM systems, selected by large enterprises specifically for its integration reliability and the depth of CRM data surfacing it enables within the agent desktop. #### What is the best contact center software for enterprise omnichannel customer service? Enterprise customers expect seamless service across every channel—voice, email, chat, SMS, social, and messaging apps—with agents who have full context regardless of where the conversation started. Explore how leading platforms compare on G2's[enterprise contact center software](https://www.g2.com/categories/contact-center/enterprise) page. These platforms are most highly rated for omnichannel capability at enterprise scale: - [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — An enterprise customer service platform with the broadest social and digital channel coverage in the category, enabling large organizations to manage customer interactions across 30+ digital channels—including social media, messaging apps, and review platforms—from a single unified agent workspace. - [Gladly](https://www.g2.com/products/gladly/reviews) — A people-centered omnichannel customer service platform that gives enterprise agents a single, persistent customer conversation thread across voice, email, chat, SMS, and social—eliminating channel-switching friction and enabling the personalized service experiences that large consumer brands use to differentiate on customer loyalty. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — A market-leading enterprise omnichannel contact center platform that orchestrates customer journeys across voice, digital, and asynchronous channels with AI-powered routing, unified reporting, and journey analytics that give enterprise CX teams a complete view of how customers move between channels. - [Content Guru storm](https://www.g2.com/products/content-guru-storm/reviews) — A cloud contact center platform with enterprise-grade omnichannel orchestration capabilities, used by large organizations in regulated sectors for its ability to integrate diverse communication channels into a coherent, auditable customer interaction record with real-time analytics across every touchpoint. #### How do enterprise organizations measure contact center performance? Enterprise contact center performance measurement requires more than average handle time and CSAT scores—world-class operations teams build measurement frameworks that connect agent-level metrics to customer outcome data and business results.  The most effective enterprise contact centers track a hierarchy of metrics: operational efficiency metrics like average handle time, first-contact resolution rate, and agent occupancy rate; customer outcome metrics like CSAT, NPS, and customer effort score; and business impact metrics like cost-per-contact, revenue influence from service interactions, and churn reduction attributed to support quality.  Platforms like[](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews),[](https://www.g2.com/products/genesys-cloud-cx/reviews)[Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews), and[](https://www.g2.com/products/talkdesk/reviews)[Talkdesk](https://www.g2.com/products/talkdesk/reviews) are frequently cited by enterprise operations reviewers for their reporting depth, offering customizable dashboards, real-time supervisor views, and historical analytics that tie contact center activity to the business outcomes CX leaders present to the C-suite. For a structured comparison of enterprise measurement and analytics capabilities, G2's[enterprise contact center software](https://www.g2.com/categories/contact-center/enterprise) page provides side-by-side ratings for reporting, analytics, and workforce management. ### Sources 1. [50+ Customer Service Statistics You Must Know in 2024](https://learn.g2.com/customer-service-statistics), G2 2. G2 reviews data: G2 reviews are sourced from verified software users and factor in satisfaction ratings, market presence, and real-time popularity data. Rankings in this guide are based on an analysis of G2 user reviews published within the last 12 months. For more details, read [G2’s full scoring methodology](https://documentation.g2.com/docs/research-scoring-methodologies). 3. [How Generative AI Can Be Used in the Contact Center](https://cloud.google.com/blog/topics/telecommunications/how-generative-ai-can-be-used-in-the-contact-center)_,_ Google Cloud 4. [Top-10 Contact Center Industry Trends for 2025](https://www.voicespin.com/blog/top-contact-center-industry-trends/)_,_ VoiceSpin 5. [The Future of the Call Center: 10 Predictions for the Next 10 Years](https://www.vonage.com/resources/articles/the-future-call-center-10-predictions-for-the-next-10-years-2/)_,_ Vonage 6. [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)_,_ G2 Last updated on April 24, 2026 --- ## What Are the Most Common Questions About Contact Center Software? *AI-generated · Last updated: June 3, 2026* ### Best software to manage customer interactions Based on G2 reviews, several products in this category are repeatedly used to centralize customer conversations, route calls, and support teams across channels. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) — omnichannel support and case management. - [Aircall](https://www.g2.com/products/aircall) — inbound and outbound calling workflows. - [CloudTalk](https://www.g2.com/products/cloudtalk) — high-volume dialing and call organization. - [Nextiva](https://www.g2.com/products/nextiva) — remote calling and call routing. ### Best customer service software for my tech company Based on G2 reviews, buyers evaluating customer service software for tech teams often prioritize routing, integrations, call handling, and visibility into conversations. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) — unified support workflows and automation. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform) — call routing and agent monitoring. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) — routing logic and omnichannel management. - [Aircall](https://www.g2.com/products/aircall) — CRM-connected calling and analytics. ### Leading software for customer support centers Based on G2 reviews, the products most often mentioned for customer support center operations focus on call handling, queue management, reporting, and multichannel service. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) — centralized support and omnichannel routing. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform) — IVR, reporting, and agent tools. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) — scalable routing and analytics. - [Talkdesk](https://www.g2.com/products/talkdesk) — AI-assisted support and call workflows. ### What is contact center software Contact center software is used to manage customer conversations in one place across channels such as voice, chat, email, messaging, and sometimes social interactions. Recent G2 reviews in this category repeatedly describe teams using these platforms to route calls, organize queues, centralize customer history, monitor agent activity, and automate repetitive work. Review themes also show that buyers value reporting, call recordings, dashboards, and integrations with CRM or business systems. In practice, the category is used to reduce missed interactions, improve handoffs between agents, and give support or sales teams a clearer view of each customer conversation as it happens. ### How do teams use Contact Center for omnichannel support According to verified users, teams use contact center tools to bring calls, chats, emails, messaging, and related customer details into one workspace so agents can respond without switching systems. Reviews repeatedly mention routing inbound requests to the right queue, viewing history before replying, using dashboards to monitor activity, and relying on automation for repetitive tasks like follow-ups, summaries, or basic inquiries. Users also describe improved coordination when multiple teams share the same conversation context, especially during higher volumes. Across recent reviews, omnichannel support is most valuable when it helps teams reduce missed requests, speed up responses, and keep service more consistent across communication channels.