Hiver
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Hiver transforms your inbox (Gmail or Outlook) into a simple, powerful collaboration and customer support tool.
Hiver Omni is an AI omnichannel customer service platform built for complex support operations. Most helpdesks were designed around a simple model: a ticket comes in, an agent closes it. Hiver Omni, however, is built for support interactions that cross teams, touch multiple systems, and carry significant consequences if handled incorrectly. Key features of Hiver Omni: - Omnichannel capabilities in one workspace: Hiver Omni brings email, live chat, WhatsApp, voice, and a customer portal into a single shared workspace. A customer can start a conversation over email, follow up on chat, and escalate over a call. The full context carries across every touchpoint. - Native Slack support: Most B2B support happens over dedicated Slack channels. With Hiver Omni, customers can raise and track issues without leaving Slack, and for your support team, those conversations come in as structured tickets that can be assigned, tracked, and resolved like any other request. - AI across the support lifecycle: AI agents resolve requests end to end and trigger downstream workflows without any human involvement. When a request does need an agent, AI drafts the response and checks it for quality before it goes out. Managers get continuous QA scoring across the team and automatic flagging of knowledge base gaps, with suggested articles ready to review. - Cross-team collaboration and escalation: Agents can escalate tickets to specific teams, assign owners, and set internal SLAs to track response times across each handoff. Internal notes, linked Jira issues, Slack threads, and Salesforce cases all attach directly to the ticket, so everyone involved works from the same thread. - 360° account-level context, right in the conversation: Support doesn't happen in isolation from the broader account relationship. Every conversation surfaces past interactions, open issues, sentiment trends, and key account details like MRR and renewal timeline, pulled directly from connected CRMs and ERPs. More than 10,000 organizations, including Amplitude, Gusto, and Ping Identity, use Hiver Omni to manage complex support at scale.
Hiver Reviews
Verified User in Apparel & Fashion
Hiver Made Team Communication Easy with a Shared Inbox
Haley M.
Hiver: The Best Hub for Organized Team Email and Faster Client Responses
Tom l.
Director of Marketing at Java Works Coffee RoastersEffortless Email Management, Worth Every Penny
About
What is Hiver?
Hiver is an AI-native customer service platform built for businesses that have complex support operations. Think: customer support interactions that involve multiple steps and systems, the kind you usually see in B2B/SaaS. Hiver offers two products depending on how your team works - Hiver in Gmail (HiG) transforms your Gmail into a full-fledged AI helpdesk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests faster, all without leaving their inbox. Hiver Omni, on the other hand is an omnichannel customer service platform that brings together cross-team collaboration, real-time account context, and AI that works across the full support lifecycle, from the moment a request comes in to the final resolution. With powerful integrations like Salesforce, HubSpot, NetSuite, Shopify, Asana, and Jira, Hiver lets you trigger workflows, pull customer data into one place as context, and connect to any app of choice via API. Hiver is trusted by 10,000+ teams across the world, including Flexport, Gusto, Amplitude, and Ping Identity.