This was the first CRM system that I worked with and after using a couple more, I can confirm that is the best one for me. Starting with the functional dark mode that is very important for me when I send so many hours daily in front of my computer. The intersections I handled were chats and emails, the distribution of these tickets were balanced, the templates were always functional. An amazing feature that I remember was that you could enable the option to cancel the email sent, if you notice an error or a typo within a couple of seconds. It was a very enjoyable experience while I was using it.

Kustomer provides a customer-centric timeline and provides a unified timeline that aggregates all interactions, data, and history in a chronological view, regardless of entry point

The clarity in all the answers that you gave.