I like the automatic assigning of tickets and the intuitive UI of Kustomer.

The Unified Timeline feature brings together all customer interactions—whether by email, SMS, chat, or social media—along with external data from platforms like Shopify, displaying everything in a single, chronological feed for each customer. The CRM capabilities are robust, functioning as a database where you can store and manage custom data such as "Loyalty Tier" or "Subscription Status" without having to navigate away from the main screen. With Omnichannel Continuity, agents are able to seamlessly switch between chat and email within the same conversation thread, so customers never have to repeat their information or story.

what i like most about Kustomer is how it brings all customer interactions into one view , like emails or chat make it easier to understand the customer's history