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Lime Connect (formerly Userlike) Reviews & Product Details

is Germany’s leading AI-powered platform for customer service automation and messaging across all channels. The solution combines a central Message Center with advanced AI capabilities, enabling companies to automate, scale, and optimize their customer interactions. All customer messages from website chat, WhatsApp, Facebook Messenger, Instagram, Telegram, E-Mail and more are centralized in Lime Connect’s Message Center. Professional service features—such as voice messages, live translations, intelligent routing, and browser-based video calls with screen sharing—support teams in delivering seamless customer experiences. The mobile app ensures that customer interactions can be managed anytime, anywhere. Connect AI takes your customer service to the next level. Deploy autonomous AI Agents that handle up to 70% of interactions independently, automate workflows, and update integrated systems such as your CRM or commerce platform. The AI Copilot supports your service team by summarizing conversations, suggesting responses, and providing relevant knowledge in real time. Both features improve efficiency, reduce costs, and maintain high-quality customer interactions. Lime Connect also provides tools for lead generation and follow-up, including a modern website messenger and WhatsApp Campaigns for direct, personalized communication with customers. Existing chatbots can be integrated via the chatbot API to extend your AI capabilities. Since Lime Connect was founded over 10 years ago, data protection has always been a top priority. All data is stored securely on German servers making Lime Connect a GDPR-compliant customer messaging solution. With its secure data infrastructure and special features, Lime Connect guarantees data protection and security for your customers, your employees and your company as a whole. Lime Connect is suitable for all company sizes because the software is flexible and adapts to your needs and goals. Small and medium-sized companies, as well as large corporations such as Toyota and Hermes, already rely on Lime Connect.

Seller

Lime Connect

Discussions

Lime Connect (formerly Userlike) Community

Languages Supported

German, English, French, Italian, Dutch, Portuguese, Spanish

Product Description

Lime Connect is a live chat software that allows your website visitors to connect with your service operators in the moment of greatest need

Overview by

Pascal van Opzeeland (Marketing Director at Userlike)

Pricing

Pricing provided by Lime Connect (formerly Userlike).

Free

€0.00

Team

€90.00

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Lime Connect (formerly Userlike) Media

Lime Connect (formerly Userlike) Demo - All-in-One software

Transform your customer experience with chat and AI

Lime Connect (formerly Userlike) Demo - Connect AI

The AI suite that sets new standards

Lime Connect (formerly Userlike) Demo - WhatsApp Marketing

Turn messages into revenue

Lime Connect (formerly Userlike) Demo - Messaging channels

One hub for all digital channels

Lime Connect (formerly Userlike) Demo - Mobile app

Our mobile app adapts to your team’s needs—delivering flexibility, efficiency, and multi channel connection in any scenario.

Lime Connect (formerly Userlike) Demo - Data privacy & GDPR

All data is stored securely on German servers making Lime Connect a GDPR-compliant customer messaging solution.

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Nello P.

Small-Business (50 or fewer emp.)

12/7/2023

"AI Power and Ease of Use"

4/5

What do you like best about Lime Connect (formerly Userlike)?

The UI is simple yet effective, it has many useful features and it is easy to implement it in our operations. I've not had the need to contact customer support yet, however I can see that the team is made of more than 40 people, so I'm sure that replies will not take long to arrive if I ever have an issue. I've just installed it and we plan to use it daily for our customer service. Review collected by and hosted on G2.com.

What do you dislike about Lime Connect (formerly Userlike)?

So far there is nothing that needs to be pointed out here. I will update the review in case there's anything that comes up. Review collected by and hosted on G2.com.

What problems is Lime Connect (formerly Userlike) solving and how is that benefiting you?

It's helping in filtering out most frequent requests that we usually and that will be even truer when we implement the AI functionalities. That should reduce the amount of time spent on tickets by a big percentage, allowing us to better focus on more serious cases and other tasks. Review collected by and hosted on G2.com.

Randy R.

Small-Business (50 or fewer emp.)

12/5/2023

"I did research for my client that was building a new website and Userlike floated to the top."

5/5

What do you like best about Lime Connect (formerly Userlike)?

I was totally impressed with how quickly and efficiently I was up and running. Then I noticed how many features were available to me that I will want to use at some point in the future. Review collected by and hosted on G2.com.

What do you dislike about Lime Connect (formerly Userlike)?

This is a robust software application and will take time to learn in order to get all of the benefits. Review collected by and hosted on G2.com.

Verified User in Internet

Small-Business (50 or fewer emp.)

8/30/2023

"Easy integration and good features"

4/5

What do you like best about Lime Connect (formerly Userlike)?

Very good management of all operators and their roles and skills. You can change the configuration without having to update your application. There are tutorials that explain all the features. Review collected by and hosted on G2.com.

What do you dislike about Lime Connect (formerly Userlike)?

It is a bit confusing how to add localisations to your website widget. There are a lot of features and configurations, so it takes some time to learn how to use them properly, but the defaults seem reasonable. Review collected by and hosted on G2.com.

Verified User in Sports

Small-Business (50 or fewer emp.)

12/4/2023

"Indispensable in today's market"

3.5/5

What do you like best about Lime Connect (formerly Userlike)?

The fact that it keeps conversations in memory Review collected by and hosted on G2.com.

What do you dislike about Lime Connect (formerly Userlike)?

Perhaps a bit complicated at first to know and activate all the possibilities Review collected by and hosted on G2.com.

Edwin M.

Small-Business (50 or fewer emp.)

8/21/2023

"Excellent communication product"

5/5

What do you like best about Lime Connect (formerly Userlike)?

Facilitate interaction with the end user and allow you to have closer contact with the client. Review collected by and hosted on G2.com.

What do you dislike about Lime Connect (formerly Userlike)?

Actually nothing, everything is according to my expectations. Review collected by and hosted on G2.com.

Bryan B.

Small-Business (50 or fewer emp.)

6/29/2023

"Great chat platform"

5/5

What do you like best about Lime Connect (formerly Userlike)?

Very good looking application and easy to use both on website and backend management. Review collected by and hosted on G2.com.

What do you dislike about Lime Connect (formerly Userlike)?

So far, there is nothing i don't like except the price Review collected by and hosted on G2.com.

Fabio F.

Small-Business (50 or fewer emp.)

8/7/2023

"complete"

4.5/5

What do you like best about Lime Connect (formerly Userlike)?

user support and commercial plan ........ Review collected by and hosted on G2.com.

What do you dislike about Lime Connect (formerly Userlike)?

nothing to notice ...................... Review collected by and hosted on G2.com.

Kevin R.

Small-Business (50 or fewer emp.)

2/10/2023

"Userlike is an easy-to-set-up tool to test how many customers would like to use a chat function."

4/5

What do you like best about Lime Connect (formerly Userlike)?

With Userlike we have found an application that is easy to set up and that offers a lot of interesting functions. The tool is easy to configure and offers a million setting options. So you can set up Userlike according to your wishes. Review collected by and hosted on G2.com.

What do you dislike about Lime Connect (formerly Userlike)?

The infinite setting options are great. However, some settings that are important for us are somewhat hidden in the settings menus. But after a few hours you know where to find something. Review collected by and hosted on G2.com.