Vonage Contact Center (formerly NewVoiceMedia) Reviews & Product Details

Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization. Vonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity. Vonage Contact Center integrates with ServiceNow's enterprise-level Customer Service Management solution to deliver a powerful all-in-one unified platform. Vonage Contact Center for ServiceNow provides agents with contextual and relevant data and workflows, allowing agents to better collaborate across their organizations and deliver an unparalleled customer experience. Drive sales and provide world class customer service with the combined power of Vonage Contact Center and Microsoft Dynamics 365. Leverage your investments in Microsoft Dynamics 365 to personalize the customer experience and provide a 360 degree view of the customer journey. The integrated cloud contact center solution enables organizations to drive external and internal customer satisfaction while providing agents exactly what they need to be productive all without leaving the app. With Vonage Contact Center for Microsoft Dynamics 365, you can transform customer experiences into true customer loyalty.

Seller

Vonage

Discussions

Vonage Contact Center (formerly NewVoiceMedia) Community

Solution Type

All-in-One

Overview by

Bill Park (EMEA Digital Marketing Manager)

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

13 months

View More Pricing Information

Top-Rated Alternatives

Five9 Intelligent Cloud Contact Center Platform

View All Alternatives

User Insights

Average based on 104 real user reviews.

Implementation Time

3 months

Perceived Cost

$$$$$

Vonage Contact Center (formerly NewVoiceMedia) Integrations

(2)

Integration information sourced from real user reviews.

Vonage Contact Center (formerly NewVoiceMedia) Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Vonage Contact Center (formerly NewVoiceMedia), and what problem is it built to solve?

Vonage Contact Center is a cloud contact center service within Vonage’s broader communications platform. It is intended to help enterprises make their communications more flexible, intelligent, and personal.

What company sizes and industries is Vonage Contact Center (formerly NewVoiceMedia) the best fit for?

Vonage Contact Center appears across a range of company sizes and industries, with the strongest reviewer presence among small and mid-market businesses. The industry mix is broad, with staffing and recruiting, information technology, and financial services recurring among positively rated users.

Company size: Small businesses and mid-market organizations, with enterprise teams represented as well.
Industries: Staffing and recruiting, information technology, and financial services are the clearest clusters; users also work in areas such as marketing, healthcare, and outsourcing.

How long does it take to implement Vonage Contact Center (formerly NewVoiceMedia) across a team?

Implementation most often takes one to three months, though the timeline can vary with the complexity of the setup. Reported timelines include both quicker launches and longer, more involved deployments.

Time to go live	Relative frequency
1–3 months	Most common
Under 1 month	Also frequently reported
6–12 months	Less common
Under 1 day, 3–6 months, or over 12 months	Occasionally reported

What customer support options does Vonage Contact Center (formerly NewVoiceMedia) provide, and how do users find the overall support experience?

Support is available by phone, email or help desk, and FAQs or a forum, with 24/7 live-rep support. The experience is often described as knowledgeable and helpful, especially during onboarding and complex troubleshooting, though users also mention slower response times and some inconsistency in ongoing support.

What is the experience like for teams switching to Vonage Contact Center (formerly NewVoiceMedia) from another tool?

Switching to Vonage Contact Center has been driven by the need for more reliable calling, stronger CRM workflows, and better routing or reporting than prior systems provided. The transition can bring useful improvements in call tracking, cloud-based operations, and integration, although complex configurations and integration gaps may take work to resolve. Previous tools included contact-center and phone platforms such as RingCentral, Genesys, 8x8, Aircall, and Natterbox; users also moved from systems that lacked inbound calling or Salesforce reporting, or required more maintenance.

What tools and platforms does Vonage Contact Center (formerly NewVoiceMedia) integrate with, and how do these integrations help users get more value from the product?

Vonage Contact Center offers 2 listed integrations. Salesforce Sales Cloud connects contact and call activity with CRM workflows, helping agents see customer context and log interactions, while EZLynx is also listed.

CRM: Salesforce Sales Cloud
Other: EZLynx

What features or capabilities could make Vonage Contact Center (formerly NewVoiceMedia) even more useful?

A more intuitive interface and stronger reporting are the clearest opportunities to make Vonage Contact Center more useful. Users would also benefit from greater flexibility in configuring workflows and administration.

Simplify the interface and call-flow tools, including clearer administration and easier visual setup.
Expand reporting and dashboard customization so teams can build and review the views they need more easily.
Offer more flexibility for customizing routing, features, and workflows to fit specific team requirements.

G2 reviews are authentic and verified.

Here's how.

Caprice R.

President/Owner of my business

Small-Business (50 or fewer emp.)

Updated 6/3/2026

Originally submitted 1/6/2022

"I have had Vonage for years and had no issues"

4.5/5

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

There are multiple things I really like. I can transfer my phone line to my cell phone, when I am not in the office. If someone says they called me, I can find their phone number through a filter within their system . Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

I don't have any complaints at this time. I am so happy I have had Vonage. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite

Alba P.

Advisor

Small-Business (50 or fewer emp.)

Updated 7/23/2026

Originally submitted 7/11/2024

"Easy to use, love the simple"

4/5

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

I still think the same. For me the platform is user-friendly and easy to adapt Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

Same. They should improve the noise cancellation feature Review collected by and hosted on G2.com.

What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?

At my job, we use this platform to assist customers over the phone, and it’s been a game-changer. We can sort calls by language, which is super helpful since we deal with customers from all over the world. This makes our work a lot smoother and helps us give better, more personalized support to everyone. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

RoHiT C.

Tax Account Manager

Small-Business (50 or fewer emp.)

12/1/2025

"User-Friendly and Reliable Communication with Outstanding Support"

5/5

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

We at our work we use vonage as primary application for calling and text messages and it is very user friendly and easy to install. And the support is top notch Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

We are into service industry and we do 1000+ calls as a team and we mostly do cold callings and people tend to mark the number as spam so thats the only issue but if we take other applications we have an option where they whitelist the number for each 10 days so the connectivity will be good Review collected by and hosted on G2.com.

What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?

In our company, we regularly send message blasts, allowing us to deliver up to 50 messages at once to our clients. The mobile application is user-friendly, making it easy to manage both calls and messages remotely, even when we don't have access to a PC. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

Updated 6/4/2026

Originally submitted 7/6/2022

"Integral Part of our Business"

5/5

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

AI functionality is an added bonus to help speed up operations. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

Solving the issue with silent calls/calls dropping. Review collected by and hosted on G2.com.

Recommendations to others considering Vonage Contact Center (formerly NewVoiceMedia):

What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?

IT is allowing the business to continue to grow while allowing us to smoothly handle the day to day. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite

Zeus Q.

Customer Support Agent

Small-Business (50 or fewer emp.)

11/18/2025

"Experience Oriented Service"

5/5

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

They are very thorough and provide an excellent customer service experience Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

Their response time sometimes could feel longer than we wanted to, not really something bad, rather this is our main client contact tool, so we need that up and running as much as possibl,e so if an issue arose, we would want it resolved as soon as possible as well Review collected by and hosted on G2.com.

What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?

It gave our clients a better customer experience by providing steady and very stable incoming and outgoing calls , on cloud call recordings, and integrating other applications that mix very well with our Vonage to have a smoother way of obtaining and providing information again to our clients Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Vivek K.

US Pharma Recruiter

Mid-Market (51-1000 emp.)

8/20/2025

"Great Platform for Voice & Video Calling and Texting to USA"

5/5

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

The best i would say the mobile app. It is very easy to set up and easy to use because on weekend we usually not have time to open our laptop so the mobile app gives you freedom to access Vonage anytime & anywhere. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

I had an issue with texting as sometimes our messages not delivered. Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Organic

Shahajad k.

Business Analyst -Lead Generation Specialist

Mid-Market (51-1000 emp.)

Updated 12/16/2025

Originally submitted 2/12/2025

"If you want, I can suggest 10-50 more attention-grabbing alternatives for your review."

4.5/5

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

I like the improved omnichannel support, AI-powered insights, better Salesforce integration, and the modernized interface. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

Some areas for improvement: occasional service instability, confusing admin UI, limited customization, less‑detailed reporting, and slower change rollout. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Akanksha M.

Senior Technical Recruiter

Mid-Market (51-1000 emp.)

7/10/2025

"Great App to Connect International Applicants"

5/5

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

The best about Vonage is its mobile app. It is very easy to set up and use it anytime from anywhere. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

I faced some technical difficulties while sending text to US candidates but rest all is good. Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Organic

Gemma E.

M2M sales lead for the virtual consultant team

Small-Business (50 or fewer emp.)

5/23/2025

"Great support and system to use"

5/5

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

Great straightforward system to use and the support from Virginie has been fantastic, from the beginning with training and supplying slides, and since the trial she has always been quick to help adjust the system to our needs. Also making sure we have weekly meetings to check in and making sure I had everything I need. The team have used it daily and have found it easy to use. The features are ideal for the type of calls we do. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

At first it looked complicated but as soon as you start getting yourself familiar with the system, you realise it's not at all. Review collected by and hosted on G2.com.

Validated ReviewerSource: Organic Review from Pop Up

Verified User in Financial Services

Small-Business (50 or fewer emp.)

12/3/2025

"Mature Product with Excellent Features and Support"

5/5

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

It’s a mature product w good support and lots of feature to solve my business sproblems Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

It’s a bit heavy and the support is a bit spread out on other projects and clients but still mature and problems get solved Review collected by and hosted on G2.com.