--- title: Vonage Contact Center (formerly NewVoiceMedia) Reviews meta\_title: 'Vonage Contact Center (formerly NewVoiceMedia) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 104 reviews by the users' company size, role or industry to find out how Vonage Contact Center (formerly NewVoiceMedia) works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 104 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Vonage Contact Center (formerly NewVoiceMedia) Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Vonage Contact Center (formerly NewVoiceMedia) but has limited features. Are you part of the Vonage Contact Center (formerly NewVoiceMedia) team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization. Vonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity. Vonage Contact Center integrates with ServiceNow's enterprise-level Customer Service Management solution to deliver a powerful all-in-one unified platform. Vonage Contact Center for ServiceNow provides agents with contextual and relevant data and workflows, allowing agents to better collaborate across their organizations and deliver an unparalleled customer experience. Drive sales and provide world class customer service with the combined power of Vonage Contact Center and Microsoft Dynamics 365. Leverage your investments in Microsoft Dynamics 365 to personalize the customer experience and provide a 360 degree view of the customer journey. The integrated cloud contact center solution enables organizations to drive external and internal customer satisfaction while providing agents exactly what they need to be productive all without leaving the app. With Vonage Contact Center for Microsoft Dynamics 365, you can transform customer experiences into true customer loyalty. * * * Seller [Vonage](https://www.g2.com/sellers/vonage) Discussions [Vonage Contact Center (formerly NewVoiceMedia) Community](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/discuss) Solution Type All-in-One Overview by Bill Park (EMEA Digital Marketing Manager) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 13 months [ View More Pricing Information ](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/pricing) ## Top-Rated Alternatives [ ![Five9 Intelligent Cloud Contact Center Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,569) ](https://www.g2.com/products/talkdesk/reviews) [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ View All Alternatives ](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/competitors/alternatives) ## User Insights Average based on 104 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Vonage Contact Center (formerly NewVoiceMedia) Integrations (2) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") EZLynx ](https://www.g2.com/products/ezlynx-ezlynx/reviews) Show More ![Caprice R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caprice R.") CR Caprice R. President/Owner of my business Small-Business (50 or fewer emp.) 1/6/2022 "I have had Vonage for years and had no issues" 4.5/5 What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? There are multiple things I really like. I can transfer my phone line to my cell phone, when I am not in the office. If someone says they called me, I can find their phone number through a filter within their system . Review collected by and hosted on G2.com. What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)? I don't have any complaints at this time. I am so happy I have had Vonage. Review collected by and hosted on G2.com. Recommendations to others considering Vonage Contact Center (formerly NewVoiceMedia): Easy to view your bill and any phone call received. Review collected by and hosted on G2.com. What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you? There is no problems solving with a phone company. Review collected by and hosted on G2.com. Show More 6/3/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Alba P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alba P.") AP Alba P. Advisor Small-Business (50 or fewer emp.) 7/11/2024 "Easy to use, love the simple" 4/5 What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? I still think the same. For me the platform is user-friendly and easy to adapt Review collected by and hosted on G2.com. What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)? Same. They should improve the noise cancellation feature Review collected by and hosted on G2.com. What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you? At my job, we use this platform to assist customers over the phone, and it’s been a game-changer. We can sort calls by language, which is super helpful since we deal with customers from all over the world. This makes our work a lot smoother and helps us give better, more personalized support to everyone. Review collected by and hosted on G2.com. Show More 7/23/2026 Validated ReviewerIncentivizedSource: G2 invite ![RoHiT C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RoHiT C.") RC RoHiT C. Tax Account Manager Small-Business (50 or fewer emp.) 12/1/2025 "User-Friendly and Reliable Communication with Outstanding Support" 5/5 What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? We at our work we use vonage as primary application for calling and text messages and it is very user friendly and easy to install. And the support is top notch Review collected by and hosted on G2.com. What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)? We are into service industry and we do 1000+ calls as a team and we mostly do cold callings and people tend to mark the number as spam so thats the only issue but if we take other applications we have an option where they whitelist the number for each 10 days so the connectivity will be good Review collected by and hosted on G2.com. What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you? In our company, we regularly send message blasts, allowing us to deliver up to 50 messages at once to our clients. The mobile application is user-friendly, making it easy to manage both calls and messages remotely, even when we don't have access to a PC. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 7/6/2022 "Integral Part of our Business" 5/5 What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? AI functionality is an added bonus to help speed up operations. Review collected by and hosted on G2.com. What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)? Solving the issue with silent calls/calls dropping. Review collected by and hosted on G2.com. Recommendations to others considering Vonage Contact Center (formerly NewVoiceMedia): Sign up and get calling! Review collected by and hosted on G2.com. What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you? IT is allowing the business to continue to grow while allowing us to smoothly handle the day to day. Review collected by and hosted on G2.com. Show More 6/4/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Zeus Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zeus Q.") ZQ Zeus Q. Customer Support Agent Small-Business (50 or fewer emp.) 11/18/2025 "Experience Oriented Service" 5/5 What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? They are very thorough and provide an excellent customer service experience Review collected by and hosted on G2.com. What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)? Their response time sometimes could feel longer than we wanted to, not really something bad, rather this is our main client contact tool, so we need that up and running as much as possibl,e so if an issue arose, we would want it resolved as soon as possible as well Review collected by and hosted on G2.com. What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you? It gave our clients a better customer experience by providing steady and very stable incoming and outgoing calls , on cloud call recordings, and integrating other applications that mix very well with our Vonage to have a smoother way of obtaining and providing information again to our clients Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Vivek K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vivek K.") VK Vivek K. US Pharma Recruiter Mid-Market (51-1000 emp.) 8/20/2025 "Great Platform for Voice & Video Calling and Texting to USA" 5/5 What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? The best i would say the mobile app. It is very easy to set up and easy to use because on weekend we usually not have time to open our laptop so the mobile app gives you freedom to access Vonage anytime & anywhere. Review collected by and hosted on G2.com. What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)? I had an issue with texting as sometimes our messages not delivered. Review collected by and hosted on G2.com. What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you? It helps us to have effective and clear communication with candidates by video, voice and chats and also for group calling and file sharing. I have used multiple similar tools but found Vonage is really awesome in terms of multiple features added. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Shahajad k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shahajad k.") SK Shahajad k. Business Analyst -Lead Generation Specialist Mid-Market (51-1000 emp.) 2/12/2025 "If you want, I can suggest 10-50 more attention-grabbing alternatives for your review." 4.5/5 What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? I like the improved omnichannel support, AI-powered insights, better Salesforce integration, and the modernized interface. Review collected by and hosted on G2.com. What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)? Some areas for improvement: occasional service instability, confusing admin UI, limited customization, less‑detailed reporting, and slower change rollout. Review collected by and hosted on G2.com. What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you? AI is primarily used for client communication, including chats and email correspondence. It significantly improves efficiency by saving time. Review collected by and hosted on G2.com. Show More 12/16/2025 Validated ReviewerIncentivizedSource: G2 invite ![Akanksha M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akanksha M.") AM Akanksha M. Senior Technical Recruiter Mid-Market (51-1000 emp.) 7/10/2025 "Great App to Connect International Applicants" 5/5 What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? The best about Vonage is its mobile app. It is very easy to set up and use it anytime from anywhere. Review collected by and hosted on G2.com. What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)? I faced some technical difficulties while sending text to US candidates but rest all is good. Review collected by and hosted on G2.com. What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you? It is helping to connect with my applicants in a Realtime and helping me close my onboarding targets with easy calling and texting features. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Gemma E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gemma E.") GE Gemma E. M2M sales lead for the virtual consultant team Small-Business (50 or fewer emp.) 5/23/2025 "Great support and system to use" 5/5 What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? Great straight forward system to use and the support from Virginie has been fantastic, from the beginning with training and supplying slides, and since the trial she has always been quick to help adjust the system to our needs. Also making sure we have weekly meetings to check in and making sure I had everything i need. The team have used it daily and have found it easy to use. The features are ideal for the type of calls we do. Review collected by and hosted on G2.com. What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)? At first it looked complicated but as soon as you start getting yourself familiar with the system, you realise its not at all. Review collected by and hosted on G2.com. What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you? to be honest not any major problems but mainly just tweeking some features Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Review from Pop Up ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Small-Business (50 or fewer emp.) 12/3/2025 "Mature Product with Excellent Features and Support" 5/5 What do you like best about Vonage Contact Center (formerly NewVoiceMedia)? It’s a mature product w good support and lots of feature to solve my business sproblems Review collected by and hosted on G2.com. What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)? It’s a bit heavy and the support is a bit spread out on other projects and clients but still mature and problems get solved Review collected by and hosted on G2.com. What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you? Routing calls based on database info and basic calls Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Vonage Contact Center (formerly NewVoiceMedia)? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Vonage Contact Center (formerly NewVoiceMedia) ](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/discussions/new) GU Guest User • Last activity about 4 years ago What is Vonage VCC? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-vonage-vcc) [ View all Discussions ](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 13 months ### Average Discount 13% [ View More Pricing Information ](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/pricing) Vonage Contact Center (formerly NewVoiceMedia) Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b3390b4cc3d92e87d570895f7358c003/amazon-connect.jpg "Product Avatar Image") Connect 4.4/5(92) [ Compare Now ](https://www.g2.com/compare/amazon-connect-vs-vonage-contact-center-formerly-newvoicemedia) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png "Product Avatar Image") Talkdesk 4.4/5(2,569) [ Compare Now ](https://www.g2.com/compare/talkdesk-vs-vonage-contact-center-formerly-newvoicemedia) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e2894f5a2f0d4a7de385125b178b4e11/five9-intelligent-cloud-contact-center-platform.png "Product Avatar Image") Five9 Intelligent Cloud... 4.1/5(625) [ Compare Now ](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-vonage-contact-center-formerly-newvoicemedia) ##### ##### Vonage Contact Center (formerly NewVoiceMedia) Features Calling Record Calls Generate Location Call Types Contacts Personalization Insights Notes Daily Summary Automated Voicemails Channels Voice [ View More Features ](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/features) ##### Categories on G2 [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[SMS Marketing](https://www.g2.com/categories/sms-marketing)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management) [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[SMS Marketing](https://www.g2.com/categories/sms-marketing)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Auto Dialer](https://www.g2.com/categories/auto-dialer)[Contact Center](https://www.g2.com/categories/contact-center)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce)[Speech Analytics](https://www.g2.com/categories/speech-analytics)[Sales Gamification](https://www.g2.com/categories/sales-gamification) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the best earned wage access software for a mid-size company that wants fast employee payouts without waiting for a full payroll cycle to close?](https://www.g2.com/discussions/what-is-the-best-earned-wage-access-software-for-a-mid-size-company-that-wants-fast-employee-payouts-without-waiting-for-a-full-payroll-cycle-to-close)[What enterprise DNS security tools integrate cleanly with Active Directory so user-based policy enforcement works without a separate identity integration project?](https://www.g2.com/discussions/what-enterprise-dns-security-tools-integrate-cleanly-with-active-directory-so-user-based-policy-enforcement-works-without-a-separate-identity-integration-project)[Which HR service delivery platforms work well for a small to medium company that needs proper case management and a knowledge base without buying an enterprise HRSD suite?](https://www.g2.com/discussions/which-hr-service-delivery-platforms-work-well-for-a-small-to-medium-company-that-needs-proper-case-management-and-a-knowledge-base-without-buying-an-enterprise-hrsd-suite) [Which commenting systems offer the most accurate AI filtering of spam and politically charged language?](https://www.g2.com/discussions/which-commenting-systems-offer-the-most-accurate-ai-filtering-of-spam-and-politically-charged-language%20)[Checkr vs HireRight for a mid-size company that needs reliable background screening with a clean candidate experience and solid ATS integration?](https://www.g2.com/discussions/checkr-vs-hireright-for-a-mid-size-company-that-needs-reliable-background-screening-with-a-clean-candidate-experience-and-solid-ats-integration%20)[Pros and Cons Details](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)