Vonage Contact Center (formerly NewVoiceMedia) Reviews & Product Details

Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization. Vonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity. Vonage Contact Center integrates with ServiceNow's enterprise-level Customer Service Management solution to deliver a powerful all-in-one unified platform. Vonage Contact Center for ServiceNow provides agents with contextual and relevant data and workflows, allowing agents to better collaborate across their organizations and deliver an unparalleled customer experience. Drive sales and provide world class customer service with the combined power of Vonage Contact Center and Microsoft Dynamics 365. Leverage your investments in Microsoft Dynamics 365 to personalize the customer experience and provide a 360 degree view of the customer journey. The integrated cloud contact center solution enables organizations to drive external and internal customer satisfaction while providing agents exactly what they need to be productive all without leaving the app. With Vonage Contact Center for Microsoft Dynamics 365, you can transform customer experiences into true customer loyalty.

Product Website

Seller

Vonage

Discussions

Vonage Contact Center (formerly NewVoiceMedia) Community

Product Description

Fast and easy integration between Salesforce and your contact centre for better sales, marketing and support.

Overview by

Bill Park (EMEA Digital Marketing Manager)

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

Vonage Contact Center (formerly NewVoiceMedia) Integrations

(3)

Verified by Vonage Contact Center (formerly NewVoiceMedia)

Vonage Contact Center (formerly NewVoiceMedia) Media

Vonage Contact Center (formerly NewVoiceMedia) Demo - Vonage Contact Center for Salesforce

Vonage Contact Center seamlessly integrates with Salesforce for key customer data and insights, empowering your team to deliver personalized connections across every channel

Manage and optimize performance and ROI by helping your team stay on track by providing the data they need, when they need it

Vonage Contact Center (formerly NewVoiceMedia) Demo - Vonage Contact Center for ServiceNow

Vonage Contact Center for ServiceNow integrates Vonage’s contact center solution with ServiceNow’s enterprise-level customer service management solutions

With Vonage Contact Center for ServiceNow, agents keep vital customer data at their fingertips without needing to open another app

Vonage Contact Center (formerly NewVoiceMedia) Demo - Vonage Contact Center for Microsoft Dynamics 365

Match inbound and outbound voice interactions with Microsoft Dynamics 365 to cases, contacts, and incidents

Enable your cloud-based contact center to focus on what’s most important, wherever you need to use it

Official Downloads

(4)

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G2 reviews are authentic and verified.

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Zeus Q.

Customer Support Agent

Small-Business (50 or fewer emp.)

11/18/2025

"Experience Oriented Service"

5/5

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

They are very thorough and provide an excellent customer service experience Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

Their response time sometimes could feel longer than we wanted to, not really something bad, rather this is our main client contact tool, so we need that up and running as much as possibl,e so if an issue arose, we would want it resolved as soon as possible as well Review collected by and hosted on G2.com.

What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?

It gave our clients a better customer experience by providing steady and very stable incoming and outgoing calls , on cloud call recordings, and integrating other applications that mix very well with our Vonage to have a smoother way of obtaining and providing information again to our clients Review collected by and hosted on G2.com.

Vivek K.

US Pharma Recruiter

Mid-Market (51-1000 emp.)

8/20/2025

"Great Platform for Voice & Video Calling and Texting to USA"

5/5

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

The best i would say the mobile app. It is very easy to set up and easy to use because on weekend we usually not have time to open our laptop so the mobile app gives you freedom to access Vonage anytime & anywhere. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

I had an issue with texting as sometimes our messages not delivered. Review collected by and hosted on G2.com.

Shahajad k.

Business Analyst -Lead Generation Specialist

Mid-Market (51-1000 emp.)

2/12/2025

"If you want, I can suggest 3–5 more attention-grabbing alternatives for your review."

4.5/5

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

I like the improved omnichannel support, AI-powered insights, better Salesforce integration, and the modernized interface. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

Some areas for improvement: occasional service instability, confusing admin UI, limited customization, less‑detailed reporting, and slower change rollout. Review collected by and hosted on G2.com.

Akanksha M.

Senior Technical Recruiter

Mid-Market (51-1000 emp.)

7/10/2025

"Great App to Connect International Applicants"

5/5

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

The best about Vonage is its mobile app. It is very easy to set up and use it anytime from anywhere. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

I faced some technical difficulties while sending text to US candidates but rest all is good. Review collected by and hosted on G2.com.

Gemma E.

M2M sales lead for the virtual consultant team

Small-Business (50 or fewer emp.)

5/23/2025

"Great support and system to use"

5/5

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

Great straight forward system to use and the support from Virginie has been fantastic, from the beginning with training and supplying slides, and since the trial she has always been quick to help adjust the system to our needs. Also making sure we have weekly meetings to check in and making sure I had everything i need.

The team have used it daily and have found it easy to use. The features are ideal for the type of calls we do. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

At first it looked complicated but as soon as you start getting yourself familiar with the system, you realise its not at all. Review collected by and hosted on G2.com.

Verified User in Financial Services

Small-Business (50 or fewer emp.)

12/3/2025

"Mature Product with Excellent Features and Support"

5/5

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

It’s a mature product w good support and lots of feature to solve my business sproblems Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

It’s a bit heavy and the support is a bit spread out on other projects and clients but still mature and problems get solved Review collected by and hosted on G2.com.

Erik S.

Sr. VP, Customer Support & Data Servies

Mid-Market (51-1000 emp.)

5/31/2025

"Awesome Professional Servie Engagement!"

5/5

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

Easy to use and flexible UI + Great Support! Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

Needs better reporting features. They only have canned reports. I don't see any way to build reporting from scratch. Maybe I am looking in the wrong place. Review collected by and hosted on G2.com.

Von Varun P.

Sr. Manager - MSP Relations & Delivery (Non-IT, Healthcare)

Staffing and Recruiting

Mid-Market (51-1000 emp.)

2/5/2025

"Excellent International Calling Rates and High-Quality Sound & Reliability"

5/5

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

Excellent International Calling Rates and High-Quality Sound & Reliability, MultiFeature-Rich Service, Works great in Phone, Report Making Feature. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

Although there is no issue however from past week getting issue sending text messages but i beleive the problem will be solved soon as i trust on Vonage. I have been using since decade. Review collected by and hosted on G2.com.

Gayasuddin K.

Information Technology System Administrator

Mid-Market (51-1000 emp.)

1/30/2025

"A game changer tool for me vonage Contact Center (formerly NewVoiceMedia)"

4.5/5

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

The best part is CRM integration, Easy to use and take less time implement in your organization. If you face any kind of issue they have best and expriced custommer support to help. The tool is alos user friendly. We can it frequently. It provide Real-Time Analytics & Reporting. We can route the calls accourding to the process. Vonage provide multiple features. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

What personally feel the pricing part. If vonage can reduce the cost that will be the best. Review collected by and hosted on G2.com.

Sudhanshu P.

Management Information System Executive

Staffing and Recruiting

Small-Business (50 or fewer emp.)

1/31/2025

"Vonage: Reliable Communication Solutions with Powerful Features"

5/5

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

Vonage contact center stands out for it AI-driven call routing seamless CRM integration and real time analytics. Its cloud based reliability support bussines growth and tolls like call recoding sentiment analysis improve customer interactions and service quality Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

Now i have any essue in Vonage i am happy this service thakyou vonage Review collected by and hosted on G2.com.

What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?

Boosting Agent Integration - Semless integration with platform like saleforce streamlines workflows and provides real time costemer insights.

Ensuring Scalability - Cloud based infrastructure support business growth and remote team without costly hardware investment.

Enhansing call Quality and Compliance - Call recording and sentiment analysis improve service quality and regulatory compliance. Review collected by and hosted on G2.com.