Confirmit Reviews & Product Details

Confirmit Overview

What is Confirmit?

Confirmit is a software platform, built by insight professionals, for insight professionals in Market Research, Customer and Employee Experience. We provide a self-service technology that lets you unlock powerful insights and tell captivating stories that fuel action. Confirmit is extremely flexible providing an open API and expansive data collection capabilities alongside efficient and inspiring ways to use that data to support business decision making. And even though our tech is DIY, you’re not on your own! Just like our technology, our services are as flexible as they are comprehensive. We’re your partner, an extension of your team who will help you use our solutions to break down barriers, deliver mind-blowing insights, and drive action that turbo-charges business. That’s why we’re the world’s leading SaaS vendor for multi-channel Customer Experience, Employee Experience, and Market Research solutions, powering Global 5000 companies and Market Research agencies worldwide.

Confirmit Details
Website
Product Description

Confirmit Horizons is a flexible, multi-channel software platform for Customer Experience, Voice of the Employee, and Market Research programs. Confirmit Horizons software platform helps businesses gather feedback from customers and employees, analyze the results, and take action to improve processes.

How do you position yourself against your competitors?

We’re more than a software vendor. We’re your partner, an extension of your team who will help you use our solutions to break down barriers, deliver mind-blowing insights, and drive action that turbo-charges business. When you find that the “light-weight” products on the market just aren’t enough, Confirmit delivers configurability, depth, flexibility, and power so you can deep-dive into markets, brands, and people’s experiences, emotions, and behaviors and fuel business decisions so you’re always one-step ahead. Our technology is extremely flexible providing expansive data collection capabilities alongside the most efficient and inspiring way to use that data to support decision making so you can take action faster.


Seller Details
Seller
Confirmit
Company Website
Phone
44 20 7648 8560
Year Founded
1996
HQ Location
Oslo, Norway
Twitter
@Confirmit
3,832 Twitter followers
LinkedIn® Page
www.linkedin.com
409 employees on LinkedIn®

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Confirmit Reviews

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Associate Survey Programmer
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
AR
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The degree of customisation and adaptation is enormous. With Javascript adjustments, you can make customisations that are not available in most other survey tools. This helps with data processing before the survey i send out for example. But also adjustments can be done. The support is always helpful. Had very few instances where Confirmit had been to blame for any errors that occurred. Review collected by and hosted on G2.com.

What do you dislike?

It takes time to learn how everything works. The original authoring designer is not as intuitive as one would like. The new survey designer is a lot more intuitive. So it's nice to be able to switch between. But once you have learned the original authoring, it does what you want it to do. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Customer surveys we have mainly used it for. But also registration forms and research purposes. A bit of all. But for the customer surveys, we build in an extra loop with quality checks where Confirmit was the only nordic survey company that was able to deliver, without any customisations, just using functions out of the box. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The fact that its interface is quite simple when using it turns out to be a very useful element for us, especially since it is not required to be experts in the application to use this tool, its ease of configuration is quite practical when moment to start using this application, since in this way we can create our surveys in a very simple and fast way, this has been especially useful when conducting our market studies and collecting information of interest to grow our business of very fast way, especially practical to know and know the opinions of our clients regarding our products, giving us the opportunity to improve our products and services, at the same time it helps us to collect data in a much easier way about our clients and their interests which is of great help when planning and designing digital marketing strategies to advertise our business. Review collected by and hosted on G2.com.

What do you dislike?

Although it has a good option to generate reports, learning how to use this functionality properly turns out to be quite cumbersome because all the processes to generate and customize a report are very complex, so I think that They should make this section a bit more intuitive. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It has been being of great help to us when creating market studies in a simple and fast way by allowing us to carry out surveys to listen to the opinions of our customers about our brands and products in a fairly safe and reliable way, which allows us (in based on the data obtained) improve our products and design better advertising and digital marketing strategies. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It's user-friendly, flexible and has a number of in-built features to create complex studies with ease. It also allows you to use libraries and functionalities of JavaScript, J Query, CSS, HTML etc which is often used for customizing the layout based on the client needs and requirements. The new thing that is added in their innovation list is Survey Designer which is now more user-friendly than the professional authoring that we were using for a number of years. Review collected by and hosted on G2.com.

What do you dislike?

It's very expensive compared to other survey designing platforms which are more or less the same when it comes to survey designing. To be specific - compared to Focus Vision Decipher. The mobile layout in professional authoring is very basic and there is not much we can do in it so we hardly use the default template. Most of our clients want the survey to be mobile optimized and to do this we need to make a lot of adjustments in the layout. This functionality should be in-built and like how the website is view-able on desktop and mobile, the survey pages should also be view-able in the same manner. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If anyone wants to do only basic stuff then considering the price, Confirmit is not the right choice for them. There are many other options in the market for basic stuff with lesser price. Go for it if you have complex stuff as well and if price is not the constraint. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Confirmit is the first survey programming tool that I started working on 10 years back and I still work on it so it does not only have an impact on the company but also on an individual. It's a very powerful tool and has helped us to deliver a lot of insights to our clients. Anything that they do in this field would not only be beneficial for all those people who love working in confirmit but also to the company as a business. So I am quite hopeful that they will reduce their price a bit and will look out for the functionalities that other tools are providing in lesser price. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Day to day enhancements to keep up in the Race always. Sophisticated and user adjustable at the same time, very good combination of features and their enhancements in place always. Review collected by and hosted on G2.com.

What do you dislike?

Well an upgrade and enhancement now and then. I need to ensure to keep on pace with Confirmit. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Best for feature rich Surveys. Enhanced data collection, export and reporting. Analytical expertise through Reportal. Overall start to end of the survey life cycle on a single platform. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Make a survey to be taken in parallel on all the devices without missing the functionalities based on the screen size or device type. Review collected by and hosted on G2.com.

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Research Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

It is a robust software that can pretty much do anything as far as survey programming. Review collected by and hosted on G2.com.

What do you dislike?

It takes a certain degree knowing jscript to really take advantage of the software. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I'd recommend users to thoroughly go over the material in the extranet. Most of the answers to your questions might already be there. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Confirmit is a partner for all the quantitative projects I manage. Review collected by and hosted on G2.com.

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Director of Operations
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Confirmit's versatility enables you to create pretty much anything you can dream of. Script nodes make pretty much anything possible. I have tried other survey platforms and though they may appear more user-friendly, at the end of the day the capabilities just aren't there. From even the simplest omnibus surveys to extremely complicated multi-country/multi-language, it is all possible in Confirmit. If you have a basic knowledge of any programming language, you can take Confirmit pretty far. If you are an experienced programmer, you'll have no problem using Confirmit to its limit. Review collected by and hosted on G2.com.

What do you dislike?

The learning curve is pretty steep compared to other, less functional, programming platforms... but that is because of its wide range of capabilities. In my experience with other platforms, the more user-friendly it is, the less capable it is. I have been using Confirmit for 15 years and I still learn something new with almost every project I program. However, that said, support is extremely helpful, they are responsive and if there is something you can't figure out, they can - they have always been extremely helpful to me and we have yet to come up with a problem or a "can we do this?" that they can't solve/make possible. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If your company writes/programs surveys that are anything above "simple and easy", Confirmit is for you. It is expensive but in my experience with platforms, you get what you pay for. It's worth it if you're doing anything beyond the basics. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Survey customization for respondent engagement. I work for a custom MR company so every client is different and every client wants surveys set up a bit differently. The surveys I program get extremely complex in terms of programming but it's all possible within Confirmit. In other platforms, the lack of scripts and the more heavily utilized GUI interface make complicated programs take forever to program, things that would take mere minutes in Confirmit. I have used several other platforms and Confirmit is, by far, the best one for anyone who programs complicated studies. Review collected by and hosted on G2.com.

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Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It enables us to create a survey very easily. The UI designed is very easy to understand. The wide range of data collection methods available in ConfirmIT allows us to get the maximum respondents and meaningful results. Also, it supports all the devices which is an additional advantage. For new users, it does not take much time to start becoming productive on this. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes there are problems while using it in Chrome. Another disadvantage is the cost. It is costly and should provide a different combination of plans for licensing. It never happens that everyone needs all the features available, so based on features selection there should be quotes on pricing. Overall it is good except the pricing thing. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would definitely advise them to go ahead blindly as in the end, this tool will benefit individuals, businesses, clients and analysts. Among the other tools available in the market, I find this one better as well as secure. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are creating different surveys for our customers and giving positives leads for the business. We can develop the surveys faster, accurate and confidently. We can create the actual version of what the client has had visualized and boosts our efficiency and leaves a positive image. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I have used confirmit for more than 10 years and really like this tool. Some features that I really like are Flexibility of the tool, Easy to use and learn. keep on enhancing the tool year on year. They take feedback very seriously and implement any good suggestions within few months as a new enhancement.

The technical team is very knowledgeable and give answers and help in solving any critical situations. Very good up time of the server.

Any kind of complexity can be managed with this tool.

good knowledge base maintained by the team that can be used any time.

End to end solutions can be best managed with the tool where you can manage users and show real time reports. Review collected by and hosted on G2.com.

What do you dislike?

confirmit is one of the best tools, however, Cost is one of the main factors that I dislike. They charge for everything. Even reporting which is basic for every tool, is charged as a separate cost. The hosting costs are too high and apart from that they also charge annual license costs.

UK and US servers don't talk to each other. This some time creates problem when working with US clients, who have their own confirmit login... as we have Euro logins. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Its a good tool for high end implementations and complex solutions. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using confirmit in multiple ways, some of them are Survey and data collection. Fast and efficient to launch. implementing end to end solutions for clients. Reporting dashboards for trackers. soft launch and quota management. Review collected by and hosted on G2.com.

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Operation Specialist
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

1. Confirmit far more flexible in handling most of the MR related operations specially survey programming, data template and data handling. It can handle most of the entries at a time from globe on multiple surveys.

2. Troubleshooting an error is very easy when I compare it with other tools

3. Global language support for surveys and live reportal dashboard Review collected by and hosted on G2.com.

What do you dislike?

1. Cost - According to my experience , it's very high in cost but again that is totally depending on type of contract for logins you enroll.

2. Once user delete any project or data, it's not reversible for user (depending on access) and to reverse it, one need to get in touch with confirmit customer support and they charge for the same. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be assured on quality and functionality of confirmit compare to other tools.

Only point be consider while choosing confirmit is cost but if it's not barrier in selection then confirmit is the choice. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

1. I'm trying to make dynamic data templates for similar kind of questions that we put in surveys

2. Making jquery/javascript plug in for surveys for some custom and dynamic requirement Review collected by and hosted on G2.com.

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Manager, Technical Excellence team
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Confirmit is a very flexible survey scripting platform. It allows all standard questions to be created easily. For those that have front-end knowledge, more complex content can be created as well using JavaScript libraries.

I like the fact that it's visual, it has most questions pre-defined and just waiting to be dragged in your survey. Most question options that one would need are also defined in the platform, you'd just have to check them (for example exclusives, other-specify, answer ranges for text or numeric questions, autosum and many other).

Confirmit learning curve is about 2 weeks, which is quite good considering the amount of features it is capable of providing. I found it faster to learn than Unicom Intelligence (former Dimensions). It does require some minimum programming knowledge (declare and work with variables, vectors, strings, use IF and FOR), it's not as fast as learning to work with other simpler solutions that only cover basic needs (Qualtrics, Survey Monkey etc.), but this is because it can do so much more than these tools.

Programming language resembles JavaScript a lot, so anyone knowing JavaScript already will spend just a few days learning Confirmit. But even someone with no programming background could get it easily, it's very logical.

As a business owner, it's just about choosing properly what suits your business needs, Confirmit is more complex but far more powerful. I see it better suited for corporations using it at a large scale than for a small company or single person. I also see it more suited for complex studies.

For people that want a Do-It-Yourself platform, Confirmit also offers an option that's better than most competitors out there. We tested it against Qualtrics and some other options and it scored highest on our side. It's simple and provides end-to-end solutions (survey creation, field management and deliveries / reporting).

It can do all 3 big data collection types: Online, CATI, CAPI - provides Android support for CAPI, too.

Fully online, access can happen from every computer connected to internet. Access to database is fast and simple (view or update included).

Reporting is pretty good, it has a dashboard with certain default reports that are nicer than in many other platforms. You can also configure your own reports in there.

Confirmit also allows more people to work simultaneously on the same project, speeding up the delivery of the survey link. It's easy and clear to do it.

Integrated debugging and testing options are pretty good. I used to often use the real-time question emulator, just to give my question a fast check and see how it displays. You also can create dummy data within the platform, which can be a life-saver when needing to check the survey logic for a complex study with multiple scenarios to be tested.

Templates and libraries can be created in Confirmit, to save up time when having to re-write modules or questions.

They offer hosting on both your servers and theirs, based on your needs. Hosting on their end is quite expensive though. Review collected by and hosted on G2.com.

What do you dislike?

Main issue I see with Confirmit it's that it's expensive. The price makes it hard for a freelancer to own a license, you'd have to push for a corporate deal to get a somewhat decent price.

A small issue could be that it depends on internet connection, you can't work offline. Needs saving after every change you make, otherwise you risk losing your code if the platform crashes or internet goes down. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I've worked with it for more than 5 years doing survey scripting, template development and later a bit of infrastructure management. I also took part in certain assessments of other survey scripting engines and some pricing negotiations. Review collected by and hosted on G2.com.

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Client Relationship Executive
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Very user friendly and it enabled our team to create studies as required by client. HTML, JavaScript, CSS etc allowed us to design the studies as needed and we never faced any issues where client requirements could not be met. Review collected by and hosted on G2.com.

What do you dislike?

The pricing compared to other alternatives in the market that offer the same tools was high. Apart from that me and my team had no issues with this tool. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If pricing is not a factor, I can say that people who’d choose Confirmit will have no regrets. When it comes to survey programming you can’t go wrong with Confirmit. I am speaking from my 3years of experience with the tool. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We prepared medical surveys for different organisations around the world. Confirmit allowed us to create complex surveys to collect valuable insights and information that which would be used for medical advancement. It made it so easy for us to create surveys in any language, proofread each word and punctuations to make surveys flawless. It has served us for many years and we never had to look for an alternative. Review collected by and hosted on G2.com.

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UM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Support team, and overall faculty of the tool Review collected by and hosted on G2.com.

What do you dislike?

It's a bit slow as compared to the peers. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's just better than others;) Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Reporting & Dashboard, data collection, all in one place. Review collected by and hosted on G2.com.

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Lead Instructor
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The platform is highly versatile and well respected in the market. Many of the providers I have worked with use Confirmit, and it has never let me down. Review collected by and hosted on G2.com.

What do you dislike?

As a professional level platform, it is challenging to learn if you are a DIY market researcher. There are other platforms that can deliver the majority of what Confirmit offers, but hat are much easier to learn and use. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am an independent market researcher who needs surveys programmed and fielded. Confirmit is a full-functioning survey platform, with a variety of question formats, and a customizable respondent experience. This allows me to build out surveys that provide actionable data and a user experience that is not too frightening for the respondent. Review collected by and hosted on G2.com.

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UM
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Confirmit is now upgrading, and the new layout survey designer mode is very interactive and easy to analysis the survey. The representation of survey by using charts is very impressive. Confirmit also provide user manual with all the details of coding. Review collected by and hosted on G2.com.

What do you dislike?

Being a survey programmer, sometimes it is difficult of remember where is the code written inside the question, especially while working on the changes for setup and layout or any logical change.

Support service is not much good, they take more than accepted turnaround time. It is not acceptable when we are in rush or bounded with strict timelines.. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is feature rich, and easily customizable survey tool. Different types of question types/patterns are available and we can customize inbuilt questions too. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Confirmit inbuilt themes, are very basic and less innovative. So we need to customize it every time. Review collected by and hosted on G2.com.

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UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The user interface is very easy. Can easily add in questions and update the properties. Also its easy to update the layout of the studies. Review collected by and hosted on G2.com.

What do you dislike?

When we create a recode variable, it does not give the actual base count, it gives the count of the completes. We again have to update the counts for them manually by uploading data correctly.

The drag and drop does not work in IE. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Its a very easy tool to use. Data received for the surveys are also in different formats and are very easy to understand. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We program surveys for our clients, which gives them the desired results in form of data to make decisions for their products. Review collected by and hosted on G2.com.

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Research Team Lead
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

i can create a dashboard which can be shared to the client. Easy to manage quotas.

Real time analysis is very good Review collected by and hosted on G2.com.

What do you dislike?

Its like complex as compare to other available programming tool. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

We have to understand the requirement first and make sure you activate all the features available because the pricing depends on it Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

complex programming are easy to do. Max diff and conjoint are easily manageable. Feedback recording and extraction method is also very good. Review collected by and hosted on G2.com.

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Chief Executive Officer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

The easy to use tools and the survey software for best survey. Confirmit makes sophisticated research simple and empowers users to capture feedback from customer, product, brand & employee experience Review collected by and hosted on G2.com.

What do you dislike?

In Confirmit, there is nothing which i dislike. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The tools is very much good and Confirmit makes sophisticated research simple and empowers users to capture feedback from customer, product, brand & employee experience. It offers very good services like Survey Design Software and Analysis and Confirmit provides market research software that helps agencies Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

These is nothing like that. I use Confirmit to make surveys. Confirmit makes sophisticated research simple and empowers users to capture feedback from customer, product, brand & employee experience Review collected by and hosted on G2.com.

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Sr. Consultant
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

There are so many great things to tell, and best one is "User Friendliness". Review collected by and hosted on G2.com.

What do you dislike?

I am using this tool from past 8+ years and didn't find any feature to dislike :) Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is a best tool to accomplish your Market Research Requirements. Do not think much between choosing Confirmit with other tools, confirmit is all what you can think of doing development in web based data collection / feedback monitoring. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Complex custom requirements have been solved easily in this tool. There have been many instances where we have received study from a client for which XYZ tool is incapable of fulfilling the client requirement. And same has been incorporated by ConfirmIT. Review collected by and hosted on G2.com.

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UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Confirmit has a very low degree of difficulty that allows someone with no background to build a simple survey with little time spent on training Review collected by and hosted on G2.com.

What do you dislike?

Lack of support for Chrome. They used to allow for full Chrome support with the usage of the Silverlight plugin but now that Chrome has disabled NPAPI support, there is no current workaround Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Confirmit is an excellent method for gathering data and analyzing top level data. It is versatile enough to meet almost any need with the ability to collect data through cloud, desktop and even legacy CAPI environments. The analytical and reporting tools are not as effective or in-depth as stand-alone products, but they are continually improving and are often all that most reports require. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Cloud-based survey and reporting solution that enables all size market research organizations create surveys, engage as well as derive insights with categorization and sentiment analysis Review collected by and hosted on G2.com.

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UM
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It's great to develop data gathering survey using they're Confirmit Authoring. Review collected by and hosted on G2.com.

What do you dislike?

Takes so much time to load when the project has many data points. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great software to use, easy for some or most users to navigate and traverse from any tool depending on what they will be working on, great tool as well to create from very simple to complex types of projects and has a great data collection tool as well to monitor your data on any kind of surveys. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It's a great tool for gathering data. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

That you can extend functionality by writing custom code as well as use web-services to provide some kind of automation. Suite includes a lot of usefull tools like, reporting, authoring express, reporting. Pretty robust data handling : export rules, actions scripts to update.

Back-end logic can be written in familiar language jscript.net and javascript (in neverversion) Review collected by and hosted on G2.com.

What do you dislike?

Profesionall authoring is out of date and sluggish. Reportal is not user intuitive as well (though pretty flexible) and it uses custom programing logic as well.

jScript.net (used for scripting) is out of date and based on ECMA 3, so it lacks a lot of new features. learning curve can be hard, as there are 5-6 official documentations with 300~ page each. If some one wants to become professional user it might take a lot of time to master Confirmit together with reportal.

Permission system is too complex and sometimes you can be stuck for weeks with support to sort some problems related to permissions.

Custom Code library deployment is complex and difficult and there is no way to debug or test your scripts before deploying those to production server. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It`s highly extensable with right people you can achieve amazing results. + Confirmit team is always developing it. Next release should include reposnive layout. and we need future is mobile. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We conduct 95% market re-search studies with confirmit. Around 500-600 only this year, so it has proven itself as number one tool. Review collected by and hosted on G2.com.

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IH
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Flexibility (when compared to other survey programming tools, confirmIT user friendly and comfortable) Review collected by and hosted on G2.com.

What do you dislike?

Recent addition of Survey designer causing lots of issues in current authoring platform. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's user friendly tool and they are support are too good. You can integrate using API, It provide all type of data export (Excel, SPSS, ASCII) Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Identifying the issues faced and reporting those issues to support team and working with them for the solutions Review collected by and hosted on G2.com.

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UM
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I am in love with this company and their survey tool. Survey Designer is flexible as well as customizable. Most surveys that I need to create are simple enough structurally and do not require an extensive knowledge of HTML, CSS or scripting however when I do need to include any of these, they are easy enough to include via professional authoring. Also, Confirmit is ever evolving and open to end user ideas for enhancements. During peak season, I create a lot of surveys so I am always interested in reducing redundant tasks. I submitted a vague comment regarding templates and the very next day someone emailed me for clarification. Within a production cycle I noticed an enhancement that I felt personally responsible for. Doubtful but I can dream! Plus Survey Designer is fun to use! And an addedd bonus, to date, as in previous survey tools, we have not had a single issue with company firewalls. Review collected by and hosted on G2.com.

What do you dislike?

The learning curve can be a little steep for more complex survey builds however they have the best support staff and thus far, they have been able to help me create solutions for every client need to date. Also, I'm not too thrilled that my name is visible as the 'From email' sender of the survey email invites I deploy however the 'From Name' section allows me to enter a more descriptive name for the intended audience. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our comany is helping our customers motivate their employees through the various programs we offer. Surveys help us measure preformance and engagement by obtaining feedback from all stakeholders. This survey tool is a pretty and professional opportunity to do so. Review collected by and hosted on G2.com.

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Project Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Its ability to program, design interactive surveys as per the need of the Market Research industry. After the launch of surveys in field the organization of data adds to more usability. Review collected by and hosted on G2.com.

What do you dislike?

More interactive GUI can be used for scripting of Javascript coding Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Its a great tool to goahead to solve your market research queries. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Problems using confirmit which can be solved are programming and designing of full fledged survey as per market needs. Services like reporting tool adds to advantage of using the tool. Review collected by and hosted on G2.com.

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