LogMeIn Rescue Reviews & Product Details

LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization options, Rescue is built to serve teams of all sizes, from small help desks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use.

Product Website

Seller

GoTo

Languages Supported

German, English, French, Italian, Dutch, Portuguese, Spanish

Product Description

By the time you receive a request for tech support, that employee or customer has already begun watching the clock. Solve their issue and return their sanity quickly with the most innovative remote support solution in the industry.

Overview by

Tom Jarus

Discussions

LogMeIn Rescue Community

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

View More Pricing Information

LogMeIn Rescue Integrations

(1)

Verified by LogMeIn Rescue

LogMeIn Rescue Media

LogMeIn Rescue Demo - LogMeIn Rescue Product

What you see when you open Rescue.

LogMeIn Rescue Demo - LogMeIn Rescue Viewing System Info

View of a support agent pulling the end user's system diagnostics.

LogMeIn Rescue Demo - LogMeIn Rescue Chat

A view of the chat function inside of Rescue.

LogMeIn Rescue Demo - LogMeIn Rescue: Inviting External Technician

What it looks like as a support agent invites an external technician to the session.

Provide Support to iOS or Android

Create a custom desktop shortcut for end users to instantly get support

Rescue Video Playlist

Official Downloads

(3)

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LogMeIn Rescue Reviews (196)

G2 reviews are authentic and verified.

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Jeff R.

IT Operations Manager

Mid-Market (51-1000 emp.)

12/23/2025

"Robust Tool with Room for Support and Stability Improvements"

3.5/5

What do you like best about LogMeIn Rescue?

We enjoy the robustness of the tool and our ability to connect to devices when needed and for the users to engage with IT Support. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

The application will often crash, we have had multiple tickets and support has been less than helpful. Also managing the account in different portals for the old LogMeIn rescue and GoTo has been a pain to say the least. For such a robust product that has been around for a long time, I would have expected better customer support and ease of management. Review collected by and hosted on G2.com.

Response from Goto Customer Success of LogMeIn Rescue

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Hi Jeff,

Thank you for your feedback! Our team works hard to deliver the best experience possible, and we’ll make sure to pass your comments along to our development team. We have sent you a private message to request more details about the issues you've encountered with the application crashing frequently. Thank you for being a valued part of our community!

Chetan K.

Software Lead Architects

Small-Business (50 or fewer emp.)

9/12/2025

"LogMeIn Rescue Review"

4.5/5

What do you like best about LogMeIn Rescue?

Extremely versatile, easy to manage, impressive array of security features. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

Capterra users note it’s "quite expensive but you get what you pay for" Review collected by and hosted on G2.com.

Response from Goto Customer Success of LogMeIn Rescue

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We really appreciate you taking the time to share your experience with us. It’s wonderful to know that our efforts made a positive impact for you. Thanks for being a valued part of our community!

Verified User in Computer & Network Security

Mid-Market (51-1000 emp.)

9/12/2025

"Best Tool for Remote IT Support"

5/5

What do you like best about LogMeIn Rescue?

- We can easily connect to the machines and solve their problems from anywhere so don't need physical interaction.

- as our is company is providing Work From Home LogMeIn is best tool for getting the remote access Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

- need to see on cost and provide more features as per costing

- connection stability should be more Review collected by and hosted on G2.com.

Response from Goto Customer Success of LogMeIn Rescue

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Thank you for your wonderful feedback! Our team works hard to deliver the best experience possible, and we're delighted to hear that we hit the mark for you, and we’ll make sure to pass your feedback along to our development team. Thanks for being a valued part of our community!

Sathyanarayanamurthy B.

Product Support Agent II

Mid-Market (51-1000 emp.)

3/6/2025

"LogMeIn Rescue Feedback"

4/5

What do you like best about LogMeIn Rescue?

Ease of Use

Simple Steps

Convenient for recording the issue of client Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

Instead of AVI format, It would be best if videos can be saved as mp4 format.

Most of development teams require us to convert the recording format from AVI to mp4 before we raise a data fix ticket Review collected by and hosted on G2.com.

Response from Goto Customer Success of LogMeIn Rescue

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Thank you for your wonderful feedback! Our team works hard to deliver the best experience possible, and we're delighted to hear that we hit the mark for you.

Brundharika C.

Product Support Agent- II

Small-Business (50 or fewer emp.)

4/15/2025

"EASY TO COMMUNICATE AND GATHER ACCURATE INFORMATION"

5/5

What do you like best about LogMeIn Rescue?

It is easier to understand the client's concern and resolve the issue by taking the remote control Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

Not Applicable. It is easy to use from customer support point of view Review collected by and hosted on G2.com.

Response from Goto Customer Success of LogMeIn Rescue

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Thank you for your wonderful feedback! Our team works hard to deliver the best experience possible, and we're delighted to hear that we hit the mark for you.

Manoj K.

Technical core

Mid-Market (51-1000 emp.)

5/6/2024

"How does GoTo impacts in modern days"

5/5

What do you like best about LogMeIn Rescue?

GoTo is a set of tools which will support the remote work online meetings and webinars it also offers the GoTo connects and which will helps in the situation where people in certain situations can't go to office virtually will be most useful with this GoTo feature and it will gives us a breakthrough in situations we already faced in the past like covid 19 etc. Its a simple and essential tool to be recommended and used. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

As every product we have likes and dislikes yes, few points that should be highlighted where when functioning it might has occasional connectivity issues and complexity of understamd the product other than that it has high build quality but more complex structure Review collected by and hosted on G2.com.

What problems is LogMeIn Rescue solving and how is that benefiting you?

LogMeIn Rescue by GoTo solves the remote problems related to support functionality like It helpdesk by minimising the time by travelling and addresses the query with in minutes with out any intervention. It also supports directly helping the troubleshooting steps by providing the resolution. It will reduce the downtime, lowering the travel expenses etc. Review collected by and hosted on G2.com.

Vitor G.

Sales Executive

Small-Business (50 or fewer emp.)

10/7/2024

"Co-browsing and remote support tools under one software"

5/5

What do you like best about LogMeIn Rescue?

Fastest response by customer support to solve issues either by remote support or remote desktop support. Solve customer issue and connecting to client computer without hassle. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

No dislike for now. I have use it everyday for 3 years and found nothing to complaint. Review collected by and hosted on G2.com.

Kevin S.

Mid-Market (51-1000 emp.)

5/16/2024

"7 years of using LogMeIn at two different companies well worth it"

5/5

What do you like best about LogMeIn Rescue?

LogMeIn enables me to better support customers with Professional Services projects. I have used LogMeIn with two different companies for a total of 7 years. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

LogMeIn is not as friendly on MacOS, but it can still work. From my experiences there are more hoops to go through with LogMeIn on MacOS than on Windows. Review collected by and hosted on G2.com.

AMIT Y.

Customer Support Executive

Mid-Market (51-1000 emp.)

5/13/2024

"LogMeIn Rescue - Review"

4.5/5

What do you like best about LogMeIn Rescue?

LogMeIn Rescue provides best and fastest remote login services. It saves our both time and money . It helps in providing IT support to our customers without any glitch and errors. After moving to LogMeIn Rescue , we are able to increase our productivity by 35 % and reduce our response time to atleast 30% to complete our service tickets. It also provides best security from cyber threats and efficiency , provides cutting edge features and technology at reasonable cost. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

UI can be improved to make it more user friendly as well with simple control to work as well as train new employees to learn and work with ease . Review collected by and hosted on G2.com.

Suzanne O.

QA Engineer

Mid-Market (51-1000 emp.)

5/14/2024

"LogMeIn Rescue elevates customer support"

4/5

What do you like best about LogMeIn Rescue?

LogMeIn Rescue has made customer support much easier for our agents. It is much more efficient when everyone is looking at the same screen and you are not trying to direct clients to click a specific button and they are on a different screen than you think they are. We utilize LogMeIn all day long. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

It slows down the performance of the computer that you are logged into. Review collected by and hosted on G2.com.