LogMeIn Rescue Reviews & Product Details

LogMeIn Rescue is simple and easy to use, even for people who are not very tech-savvy. It allows me to connect to users' devices remotely, troubleshoot technical issues, and provide support without being physically present. This saves time, reduces travel costs, minimizes downtime, and improves productivity. The interface is user-friendly, and it makes technical support faster and more convenient. Although connection quality can sometimes depend on the user's internet, my overall experience has been positive. I believe LogMeIn Rescue is a useful tool for organizations that want to provide efficient remote support and get good value from their IT support processes. Review collected by and hosted on G2.com.

Although LogMeIn Rescue is a useful and reliable remote support tool, there can be times when the connection depends on the user's internet stability. Some features may also take time to become familiar with when first using the platform. Improving connection consistency and making advanced features even easier to navigate would make the overall experience better. Review collected by and hosted on G2.com.

LogMeIn Rescue has been a valuable tool for our support team because it allows us to securely connect to users' devices and resolve issues quickly. The interface is intuitive and easy for both technicians and end users to navigate, which reduces onboarding time for new team members. Performance is reliable, with stable remote sessions, screen sharing, remote control, file transfer, and system information tools that help speed up troubleshooting. It also integrates well with our support processes, allowing us to efficiently manage remote support sessions. From a business perspective, the reduction in issue resolution time improves productivity and provides strong value for the investment. I also appreciate the intelligent diagnostic and session management capabilities, which help identify and resolve problems faster. Overall, LogMeIn Rescue enables our team to deliver efficient, secure, and high-quality remote support. Review collected by and hosted on G2.com.

The main drawbacks are that the interface can feel dated, some of the more advanced features come with a learning curve, and remote session quality can sometimes depend on the user’s internet connection. I’d also like to see more modern reporting and analytics, along with stronger integration capabilities. Although pricing may be a challenge for some organizations, the product is reliable and continues to meet our support needs. Review collected by and hosted on G2.com.

I think I like it the most because of how simple it is to understand and use. It provides clear instructions to you and also to the customer you are assisting. I think it is a great tool to use especially when a customer is not really tech savvy. Review collected by and hosted on G2.com.

I think it might be a bit unsafe because of how easy it is to navigate, yet customers are given security questions but sometimes they do get tricked due to not being tech savvy. But I think maybe a bit more security would be best. Review collected by and hosted on G2.com.

It’s simple to get clients into a session through the helpdesk app or by sending them to logmein123.com, which makes interactions smoother and speeds up the overall support process. I like the features it offers—for example, being able to install the calling card through a coded session, or requesting information such as a serial number. The file manager is probably the most helpful tool it includes.

It’s also a very lightweight client that uses minimal resources, even during high-intensity workloads. The ability to keep multiple sessions open and multitask smoothly means I can support several clients at once, which helps me work faster and provide better service. I would highly recommend it to other IT providers/MSP's.

It integrates well with both Mac OS and Windows making support easier!

The return on investment is huge the time saved compared to the cost is so helpful and fairly priced the seat count per employee is reasonable and affordable and saves so much time and money for the MSP.

The onboarding for a client is easy and universal as they only require one app being the helpdesk icon and do not need any specific installer per client helping support and onboarding quick and easy for new clients.

The intelligence and AI usage and automated features are extremely helpful for example the automated unattended access feature is extremely helpful for remote device builds requiring a restart or update.

LogMeIn Rescue is an extremely helpful tool for IT service providers and I would highly recommend to new starting business or clients looking for support Review collected by and hosted on G2.com.

I only have one dislike being there is not an option to send keyboard clip strokes for example when prompted with an elevated admin prompt (Opening cmd as admin) you cannot copy and paste for example a LAPS password into it you have to type manually to be able to send keyboard clip strokes it would be an extremely helpful and time saving tool which each engineer where I would work would value. Review collected by and hosted on G2.com.

What I like most is how easy it is to get non-technical users connected using just a web-based PIN code, without forcing them to install heavy software first. On the technical side, it handles Windows UAC prompts and administrative elevation really well, allowing us to restart services, run scripts, or reboot machines without losing the session. The unattended access feature is also a huge plus for performing server updates and background maintenance after business hours. Review collected by and hosted on G2.com.

The technician console interface feels somewhat dated and can get cluttered when you're managing multiple active sessions at once. Connecting to macOS devices can also be frustrating because non-technical end users have to manually configure accessibility and screen recording permissions in System Settings, which is tricky to walk them through. Additionally, the licensing cost per technician seat is relatively high, making it harder to expand access to light users. Review collected by and hosted on G2.com.

I find LogMeIn Rescue incredibly easy to use, with its user-friendly interface and fast performance. I appreciate that it automatically reconnects if the connection is lost, and there's no complicated setup required for both the tech consultant and the customer. Being able to draw or point on the customer's screen without taking full control is also a great feature, allowing me to effectively guide users without having to physically be there. Review collected by and hosted on G2.com.

Sometimes it disconnects while on the user screen, but that might be due to network issues. Also, I'd like it if customers could use a web-based solution instead of always having to download the app. Review collected by and hosted on G2.com.

I use LogMeIn Rescue to access my clients, from chat to remote access to support an internal system. It's wonderful and has many options that make the experience great. I like the autonomy of tab changes, and the system is very complete, providing me with an immersive experience. I also like using apps and tools adaptable to my taste, and I feel that LogMeIn allows me to use creativity to work. I found the initial setup very easy, making it great to use. Review collected by and hosted on G2.com.

I believe there should be a confirmation message when connecting to a session, as I have accidentally connected to a session I didn't intend to. Review collected by and hosted on G2.com.

LogMeIn Rescue makes my job much easier because I can remote into customers’ systems and guide them through things using visuals. I like the remote access for helping customers who aren’t very tech savvy, and the file transfer lets me send things to their PCs instantly. The initial setup was very easy: I just added my work email and ticked the “log in with SAML” box. Review collected by and hosted on G2.com.

I find the starting connection could be more seamless. Customers who aren’t very tech savvy tend to struggle with joining and accepting the prompts and terms. I think there could be fewer prompts or clearer instructions for customers. Review collected by and hosted on G2.com.

LogMeIn Rescue delivers good ROI by making remote support efficient and dependable. Its pricing is justified by the productivity benefits, while onboarding is simple and easy to follow. Helpful support also makes getting started and resolving issues much smoother overall. Review collected by and hosted on G2.com.

The main drawback is performance. At times, remote sessions can feel slower or less responsive, particularly when network conditions are poor. Improving connection speed, stability, and responsiveness would make troubleshooting smoother and provide a better overall support experience. Review collected by and hosted on G2.com.

I find LogMeIn Rescue easy to use, and technicians can connect to remote devices quickly with minimal setup. The unattended access, file transfer, and reliable remote control tools make troubleshooting efficient and help reduce resolution times. I can see what customers are doing on their desktops and view any error messages, then take control or use the laser pointer to show them where to click. The laser pointer is quick and easy to use, and it helps me solve customer queries quickly. Remote support also lets us help users wherever they are without onsite visits, which makes things more convenient for me and the customer. Review collected by and hosted on G2.com.

I don’t have anything that doesn’t work well for me, but I think the remote control tools could be improved. Having more tools than just the laser pointer would make things much easier. Review collected by and hosted on G2.com.