LogMeIn Rescue Reviews & Product Details

LogMeIn Rescue Overview

What is LogMeIn Rescue?

LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use.

LogMeIn Rescue Details
Languages Supported
German, English, French, Italian, Dutch, Portuguese, Spanish
Product Description

By the time you receive a request for tech support, that employee or customer has already begun watching the clock. Solve their issue and return their sanity quickly with the most innovative remote support solution in the industry.

How do you position yourself against your competitors?

LogMeIn Rescue is the undisputed leader in remote support. With Rescue, get better speed, security, simplicity, and reliability than other other remote support tools.


Seller Details
Seller
LogMeIn
Ownership
NASDAQ:LOGM
Company Website
Year Founded
2003
HQ Location
Boston, MA
Total Revenue (USD mm)
$1,260
Twitter
@LogMeIn
25,944 Twitter followers
LinkedIn® Page
www.linkedin.com
4,115 employees on LinkedIn®
Description

LogMeIn is a leading provider of on-demand, remote-connectivity and support solutions to small businesses, IT service providers and consumers.

Businesses and IT service providers use LogMeIn's solutions to deliver remote end-user support and to access and manage computers and other Internet-enabled devices more effectively and efficiently. Consumers and mobile workers use our solutions to access computer resources remotely, thereby facilitating their mobility and increasing their productivity.

Our solutions, which are deployed on-demand and accessible through a Web browser, are secure, scalable and easy for our customers to try, purchase and use. Since our inception, our users have connected over 60 million computers and other Internet-enabled devices to a LogMeIn service.

LogMeIn's software-as-a-service suite of solutions includes capabilities for on-demand customer support of PCs, smartphones and other devices, systems administration, remote access, remote control, file-sharing, virtual private networking, data back-up and online meeting.


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LogMeIn Rescue Reviews

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Associate Consultant - Sales and Marketing
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The best is the option to take a private session to access the other devices of the customers. It helps us sort out problems for the customer on two devices at the same time. Review collected by and hosted on G2.com.

What do you dislike?

Connectivity issues can some time become an issue as the web chat interface on the customer's laptop gets slow at times. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We solve basically tech related issues with a software, the customers using the software have issues regarding installation and performance. Some issues are crash related as well. The benefit is the ability to take remote access to understand the customer's problem better. Review collected by and hosted on G2.com.

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System Administrator
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Convenient for connecting to remote host for troubleshooting when a full version of LogMeIn is not present on the host computer. It can be deployed to a remote via several different methods including direct download and email links. Low host system requirements. One very useful feature is the ability to move files to the remote computer. Using Rescue does allow you to save on full licensing by not having to maintain a license for computers that are not regularly remote accessed. Review collected by and hosted on G2.com.

What do you dislike?

GUI is unintuitive. Desktop control can be very laggy. Find it useful only for installing a full version of LogMeIn on the host computer in order to use it for any further troubleshooting. Installation download can be confusing for some customers as they do not understand the difference with downloading and running the program. While useful, the file moving capability is usually very slow when compared with a proper LogMeIn install. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Good system, do recommend Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

User settings, printers, email issues, network issues. Pretty much anything IT support related that needs to be done on user systems. Users are spread nationally and this prevents the need for separate IT teams to be co-located. My main use of Rescue though it to install LogMeIn control panel onto the host computer so I can then use that to continue troubleshooting their issues. Have been able to reduce the number of LogMeIn licenses we maintain as we can use them in more of an "on-demand" manner with Rescue. Review collected by and hosted on G2.com.

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Systems Administrator
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I like the ability to quickly access an end-users computer to assist with fixing there problems. I also, like how quickly technicians can collaborate inside of LogMeIn Rescue. This really makes it easy to fix a problem without having to bother the end user later with another session after getting help from a higher Tier Help-desk. Review collected by and hosted on G2.com.

What do you dislike?

There is really nothing that I don't like about LogMeIn Rescue. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I use this mainly for internal help-desk tickets from internal employees. This has been really helpful during COVID-19 since we have been working remotely with end-users all over the place. It has made troubleshooting so much easier. Review collected by and hosted on G2.com.

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UI
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The Remote access feature with, control buttons for Task manager and reboot is very useful. Review collected by and hosted on G2.com.

What do you dislike?

The chats connectivity and reconnection time could be challenging at times. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is a great software to provide remote access. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I solve issue regarding installation of software and troubleshooting error. LMI has always allowed to take access of most computers at ease. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Help desks ensures there is good flow of information between the prospective customers, and the other business players in this case the management. LogMeIn Rescue has ensured that anything that requires knowledge from the company is well expounded, and nothing that delays this knowledge. Review collected by and hosted on G2.com.

What do you dislike?

I still consider LogMeIn Rescue as a winning tool, because it has the ICT basics, which reduces the chances of slow response, and they include live chats, among others. Eventually, LogMeIn Rescue has universal coverage, and therefore, easy to manage. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

LogMeIn Rescue is a tool which challenges us to focus on the demands of the customers. In the end, we end up getting the exact help that we required. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

LogMeIn Rescue eliminates any barrier that can occur between the persons who use a commodity or a product or services, and that one of the executive management, and hence, reducing the possibility of dissatisfaction. Review collected by and hosted on G2.com.

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AF
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It is easy to use on both ends. I like the control I have when helping remote users especially now when so many workers are remote Review collected by and hosted on G2.com.

What do you dislike?

It takes a while to connect, not a big issues since I know it has more to do with the networks I am working in , also some issues with less tech savvy user in allowing permissions Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is simple to explain to users who aren't necessarily good with computers but it does take sometime to connect. Not too long Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am able to login to help our remote staff while they are on the road. Review collected by and hosted on G2.com.

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Service Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

LogMeIn Rescue is even used by vendors like Microsoft. It is the best and easiest solution to obtain immediate remote access. The solution makes it very easy for the end user to establish a remote connection with the technician, even if they are not savvy. Review collected by and hosted on G2.com.

What do you dislike?

The cost for the software (in a market that is fiercely competitive) is a bit high. LogMeIn knows they are the leader in the market and is priced accordingly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This solution fills the gap for MSPs and other support companies to achieve remote access and control of a system they have not touched prior. It makes the initial connection easy for the end user, even if they are not computer savvy. Review collected by and hosted on G2.com.

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Customer Success Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

One of the best things about LogMeIn is the easy way to use it as a Tech Support Representative or a Costumer on the other end.

It is really easy to understand with a simple and professional aesthetic interface on the Technician's end and is not invasive at all on the Costumer's end. Review collected by and hosted on G2.com.

What do you dislike?

On rare occasions, the program will not run on the Costumer's end on browsers such as Mozilla Firefox or Internet Explorer/Edge. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I strongly recommend it to try it since it not only assists with the Tech Support end of a computer but also there is a feature that will allow you to jump into a cellphone to provide assistance to the Customers. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The main problem that this software assists us with, is with the Tech Support part on the Customer's end. Allowing our Tech Support team to jump into the Customer's computer in order to gather as much information as possible and transfer files from one side to the other in order to attempt to resolve the issue in a quick way. Review collected by and hosted on G2.com.

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UI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

It connects quickly and stays connected throughout our interaction until I manually close it. The app is free and downloads quickly to my customers device.I also like the tools at the top. Review collected by and hosted on G2.com.

What do you dislike?

I dislike the way it has to be downloaded by the customer every time you use it Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am able to help my customers make changes on their devices regarding everyday use. Review collected by and hosted on G2.com.

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Director of Telecommunications, IT Support and Special Projects
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

the ability to remote control for a computer not on our network Review collected by and hosted on G2.com.

What do you dislike?

The cost of Logmein is a bit higher than i would want to spend. does not integrate with our current ITSM ticketing system Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

the ability to remote control for a computer not on our network Review collected by and hosted on G2.com.

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Consultant
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The user experience as reported by our clients is great and that makes this software one of a kind, further it is very easy to set up and the fact that it gives the client control and a sense of security to wade off any interaction they feel is not safe is another great feature of the customer applet of the software. The efficiency and effectiveness of the software giving us timely reach and response to our clients issues is something that has become indispensable and one of the greatest attributes of our company due to this software. The cost is manageable and for all its worth, there is value for money. Review collected by and hosted on G2.com.

What do you dislike?

The reporting function is not ideally up to the expected standards of the current digital world but it is not that a much a distraction and an upgrade will do. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is a great remote assistance tool with ease of use and great user experience and recommended for all businesses and companies regardless of the size. It is easy to set up and the price affordable and the returns and value for money is guaranteed. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Remote assistance to our clients is everything that this software has added unto us and all the time we are offering solutions to our clients all over the world without being in their vicinity but being in their vicinity at the same time, all due to this software. Review collected by and hosted on G2.com.

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UO
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

LogMeIn Rescue always established that anyone that needs business data is well defined but none affects these understanding. Review collected by and hosted on G2.com.

What do you dislike?

Nothing Challenges we found while using this tool. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

LogMeIn Rescue prevents all obstacles among those which use a service or perhaps a business model, as well as the former partner of the organization, and therefore decreases the threat of annoyance. Review collected by and hosted on G2.com.

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Software Analyst
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It has ability to provide glitch-free remote access even on a moderate connection. Adequate for a mid-level service-based company. Review collected by and hosted on G2.com.

What do you dislike?

Calling feature should also have been added to make it even more competitive Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Client's system management for monthly support activities Review collected by and hosted on G2.com.

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UF
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Everything just enables it pretty straightforward to solve a question even despite the user messing with such a reversed after seeking help from either a better level support team earlier. Review collected by and hosted on G2.com.

What do you dislike?

Everything Functions Properly and no downsides about this product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I used it especially for organizational computer support tickets from staff members and configuring has become so much extremely easy. Review collected by and hosted on G2.com.

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Chief Cook and Bottle Washer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I'm an independent software vendor, I sell programs to small businesses. Every time I connect to a customers system with LogMeIn Rescue, it saves me the entire months subscription costs. it would take at least 2 billable hours to travel to and from my customers, they are spread out all across New York City. I can keep a list of customer computers with credentials, so i can log in and do upgrades in off hours without impacting the customers workflow. Review collected by and hosted on G2.com.

What do you dislike?

It does not have integrated password management. I've got 75 or so saved connections to client PC's that I have to remember ( and retype!) the passwords for. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

try it / buy it for a month. You'll never go back. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Saved me a fortune in travel costs, and made me a hero to my customers because issues can be addressed from anywhere. Review collected by and hosted on G2.com.

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Tech Support
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Logmein Rescue is easy to use and creating link for clients to use is easy. Transferring files is simple and intuitive, setting up access on client machines is pretty straight forward, and saving access to clients machines is simple and transparent. Review collected by and hosted on G2.com.

What do you dislike?

On the two computers I mostly use LogMeIn Rescue if the software is left idle it freezes and I will have to use the task manager in order to close it and relaunch the software. Also if I am longed in and some else is logged into the same computer, the remote service will display some windows to me or them but not the other. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you looking for an easy to use remote access tool this is it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are mostly solving issues with POS software and some other windows related issues.

Easy of use for us and customers. Review collected by and hosted on G2.com.

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Project Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Log me in is extremely easy to use. I love that i can have a user access a website and use a pin Number. Review collected by and hosted on G2.com.

What do you dislike?

sometimes connections drop for no reason Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Remote support for my users. Review collected by and hosted on G2.com.

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Quality Assurance Specialist
Outsourcing/Offshoring
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The software is easy to use. Predefined replies works best. Easy remote connection. Sharing and transferring sessions with team member. Collaboration chat box. Nice looking console. Option to allow auto start if private connections. Sound notification for incoming chat messages. Helpful tips, guide, articles are available in the console itself. Training videos available. Configurable sound alerts. Video recording. Screen capture option. Customizable theme option. Review collected by and hosted on G2.com.

What do you dislike?

We could use some help if we have a search button in modifying the predefined replies. It will be a lot easier that to browse all way down and look for the one you would like to edit. Connection lost, I don't know if it is a internet connection or what as sometimes LMI console crashes while other application are still working fine. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Easy to use. Could help you remote in without a problem. Easy to install. Does not have a lot of requirements. The software is easy to use. Predefined replies works best. Easy remote connection. Sharing and transferring sessions with team member. Collaboration chat box. Nice looking console. Option to allow auto start if private connections. Sound notification for incoming chat messages. Helpful tips, guide, articles are available in the console itself. Training videos available. Configurable sound alerts. Video recording. Screen capture option. Customizable theme option. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Customer support. LMI helps us in resolving client concern. Through remote connection we could easily identify the customer problem and provide accurate resolution. Review collected by and hosted on G2.com.

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Customer Service Rep
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I love how I can connect to people from all over and be able to assist them with connecting to our system with their computer Review collected by and hosted on G2.com.

What do you dislike?

Sometimes the rescue console crashes and I have to reopen it, but other than that, there is nothing that I really dislike about the product.

Review collected by and hosted on G2.com.

Recommendations to others considering the product:

You're doing great! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Sometimes it is hard to train others on things without visual representation that they can use for reference, so having the ability to share screens and remote-in to their computer to assist is a lifesaver Review collected by and hosted on G2.com.

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Director of Full Arch Implant Restorations
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

MY IT guy does most of the leg work, its easy to populate on the screen to allow support to take over Review collected by and hosted on G2.com.

What do you dislike?

None that I've noticed software wise. Sometimes its intusive Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Troubleshooting and issues the computers or related devices. Review collected by and hosted on G2.com.

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UI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The software was capable of fast connections for quick resolution of user issues.

Users were always aware of who they were connecting with.

The chat feature was responsive and screenshots were easy to store. Review collected by and hosted on G2.com.

What do you dislike?

Whether due to company policy or as a limitation of the software, my team and I had no admin access on user systems.

At some point, connection speed become much slower, leading to a nearly two minute delay between the user downloading the session tool and my ability to connect. As a result, we often had to use Skype as a workaround, Additionally, connections to Mac users often failed. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's good when it works, but my experience was not completely positive Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Being able to remote in, rather than try to guide a user over the phone is a useful tool as a help desk agent; as is the ability to easily take screenshots to document issues. Review collected by and hosted on G2.com.

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Student Account Specialist
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like you are able to troubleshoot another person's computer issues without having to physically be there with them. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes it can be hard to use id the other person has a slower internet connection. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

LogMeIn Rescue is an easy and great way to be able to control/access customers' computers so you can fix issues without having to physically be with the customer. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Fix others' computer issues without having to physically be with the computer. You can just connect with them online and be able to fix it that way. Review collected by and hosted on G2.com.

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UA
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The ease of logging into a client's computer and the ability to transfer files. Review collected by and hosted on G2.com.

What do you dislike?

In some cases a Sage software product will not allow me to access it through logmein on the clients computer. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This product is really ease to use with a great range of functionality for remote access. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Fixing Sage accounting software errors on client machines. Doing month end financial reviews remotely. Great time saved in not driving. Review collected by and hosted on G2.com.

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UE
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Just being able to see what the end user sees is a great help. With some older users sometimes their description of the problem is not the best, being able to see it saves a lot of time. Review collected by and hosted on G2.com.

What do you dislike?

I don't think that there is any complaints I have. Maybe when we tried connecting to phones that was hit or miss but I think that is more with the various phones that are out there and haven't tried for a few years so it may be better now. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you do support you need this product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Biggest benefit is not having to travel for certain problems and being able to solve issues faster. We have a wide variety of users, from HS students to 80 year old secretary. The older users can be a challenge and this product makes life a whole lot easier. Review collected by and hosted on G2.com.

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Owner
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I have been using this product for almost 10 years its very intuitive to get the job done for most remote tasks. I would recommend for any new or existing tech professional to use. Review collected by and hosted on G2.com.

What do you dislike?

I found this product difficult at times to help me get clients who tried to get service by attempting to chat with our company. The only way we know someone tried to chat with us is email which is slow at times of need. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

all types computer problems:

malware removal

backup help

printer support

email support

data moving Review collected by and hosted on G2.com.

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