--- title: LogMeIn Rescue Reviews meta_title: 'LogMeIn Rescue Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 209 reviews by the users' company size, role or industry to find out how LogMeIn Rescue works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 209 scale: '5' date_modified: '2026-07-09' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # LogMeIn Rescue Reviews **Vendor:** GoTo **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.6/5.0 **Total Reviews:** 209 ## About LogMeIn Rescue LogMeIn Rescue is an enterprise remote support platform that enables IT teams and customer support organizations to deliver fast, secure, and reliable technical support — to employees, customers, and remote devices — from a single, scalable solution. Built for moments when failure is not an option, Rescue combines purpose-built security, proven performance, and practical AI to help support teams resolve issues quickly and confidently — without compromising control, compliance, or end-user experience. Rescue is used by small help desks and the world's largest global enterprises alike, including organizations in regulated industries such as finance, healthcare, and the public sector. Whether supporting internal IT or external customer-facing teams, Rescue adapts to your environment, your workflows, and your scale. Key capabilities include: -Enterprise-grade security: 40+ granular permissions and controls, session audit logs, IP and device-based access restrictions, SSO/AD Sync, and data storage policies — purpose-built for compliance and governance requirements. -Fast, reliable connections: Sessions connect in ~20 seconds or less, backed by 99.99% uptime, 5B+ remote sessions, and 20+ years of proven enterprise performance. -Flexible support options: 12+ connection methods including PIN code, calling card, web link, and live chat — minimizing user friction across platforms and devices. -Practical AI: AI-powered diagnostics, session summaries, script building, and error analysis help technicians resolve issues faster and document more consistently. -Smart integrations: Pre-built connectors for ServiceNow, Nexthink, Salesforce and more, plus robust APIs that align Rescue with the tools and workflows where support already lives. -Multi-platform support: Support devices across Windows, Mac, iOS, Android, Linux and Chromebook. Rescue is trusted by support teams that need a solution that is secure by design, operationally dependable, and ready to evolve with the demands of AI-driven enterprise support. ## LogMeIn Rescue Pros & Cons **What users like:** - Users value the **ease of use** in LogMeIn Rescue for seamless remote support and management. (5 reviews) - Users find LogMeIn Rescue's **remote access** effective and simple, facilitating support without physical interaction. (5 reviews) - Users value the **simple and effective remote support** that LogMeIn Rescue provides, enhancing IT support efficiency. (5 reviews) - Users appreciate the **ease of remote access** with LogMeIn Rescue, enabling efficient support without physical interaction. (4 reviews) - Users appreciate the **efficient customer support** of LogMeIn Rescue, enhancing issue resolution through effective remote connections. (3 reviews) - Easy Connection (2 reviews) - Management Efficiency (2 reviews) - Reliability (2 reviews) - Simple (2 reviews) - Simplicity (2 reviews) **What users dislike:** - Users find LogMeIn Rescue **quite expensive** , noting it lacks sufficient features compared to other remote software options. (3 reviews) - Users feel the **feature limitations** of LogMeIn Rescue don't justify its cost compared to competitors with more options. (2 reviews) - Users feel LogMeIn Rescue has **limited features** compared to alternatives, limiting its value for the price paid. (2 reviews) - Users report frustrating **ticketing issues** with inadequate support and challenges in managing accounts across different portals. (2 reviews) - Users experience frequent **application crashes** and inadequate support, leading to frustrating management challenges. (1 reviews) - Users report frequent **app crashes** and poor support, leading to frustration with account management across platforms. (1 reviews) - Users experience **complex administration** issues, with account management across multiple portals and dissatisfaction with customer support. (1 reviews) - Users report **connection issues** with LogMeIn Rescue, highlighting a need for improved stability during remote sessions. (1 reviews) - Users report **connectivity issues** with LogMeIn Rescue, highlighting the need for improved connection stability. (1 reviews) - Difficulty (1 reviews) ## LogMeIn Rescue Reviews ### 1. Easy to Use with Seamless Connection and Great Screen Sharing Features **Rating:** 5.0/5.0 stars **Reviewed by:** MOBOLAJI O. | Technical Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2026 **What do you like best about LogMeIn Rescue?** It’s very easy to use, and the connection is seamless. I also love some of its features, especially the ability to add someone else during screen sharing. It’s really cool. **What do you dislike about LogMeIn Rescue?** There’s no real consistency between the Windows and Mac versions. The Mac and web versions of the app have a lot of limitations in terms of features, and it’s frustrating to run into differences depending on which platform I’m using. It would be great if all versions were aligned and offered the same features. **What problems is LogMeIn Rescue solving and how is that benefiting you?** I work as a support analyst. This tool makes it easy to remotely access a PC and troubleshoot issues, which helps me reach a quick resolution. It also cuts down on my travel time because I don’t have to leave the comfort of my home; I can easily remote into a PC and help clients troubleshoot their issues. It’s also a good tool for training purposes. **Official Response from Goto Customer Success:** > Hi Mobolaji, thank you for your wonderful feedback! Our team works hard to deliver the best experience possible, and we're delighted to hear that we hit the mark for you, and we’ll make sure to pass your feedback along to our development team. Thanks for being a valued part of our community!. ### 2. Effortless Remote Support with Stellar Security **Rating:** 4.5/5.0 stars **Reviewed by:** Reena S. | System Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about LogMeIn Rescue?** I really appreciate how simple it is for end users to connect with LogMeIn Rescue; just one click and I'm in, with no complex setup needed. Despite this simplicity, it maintains enterprise-grade security with 256-bit AES encryption and full audit logs, so I don't have to compromise on compliance. The AI-powered capabilities like screen analysis, session summaries, and device analysis make troubleshooting faster. Screen analysis means I don't have to rely on users describing issues because I can instantly see the error, and session summaries reduce my post-call work, enabling me to help more users daily. It's also particularly useful for repetitive tasks like software installs and driver updates on unattended devices. The initial setup is one of the smoothest in the enterprise remote support space, allowing teams to start supporting users the same day. **What do you dislike about LogMeIn Rescue?** The core functionality is great. The main challenge for us is licensing cost at scale. IT gets expensive when we need to add more concurrent technicians during peak times. More flexible pricing for seasonal scaling would save us a lot post-call admin time. **What problems is LogMeIn Rescue solving and how is that benefiting you?** LogMeIn Rescue speeds up troubleshooting with AI-powered screen analysis, reducing reliance on user descriptions. Session summaries cut my post-call workload, helping me assist more users each day. It simplifies repetitive tasks like software installs on unattended devices. **Official Response from Goto Customer Success:** > Thank you for your wonderful feedback! Our team works hard to deliver the best experience possible, and we're delighted to hear that we hit the mark for you, and we’ll make sure to pass your feedback along to our development team. Thanks for being a valued part of our community! ### 3. Fast, Secure Remote Support Across Platforms with LogMeIn Rescue **Rating:** 5.0/5.0 stars **Reviewed by:** Mani J. | IT Support and Operations Support, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about LogMeIn Rescue?** What I like best about LogMeIn Rescue is its fast and reliable remote access, which allows IT teams to troubleshoot devices instantly. It supports multiple platforms like Windows, Mac, and mobile devices from a single console. The strong security and easy PIN-based connection make it simple and safe for both technicians and end users. **What do you dislike about LogMeIn Rescue?** One thing I dislike about LogMeIn Rescue is that it can be quite expensive compared to other remote support tools. The user interface and administration can feel complex, especially for new users. Occasionally, users also report stability or connectivity issues during sessions. **What problems is LogMeIn Rescue solving and how is that benefiting you?** LogMeIn Rescue solves the problem of supporting users’ devices remotely without needing physical access. It allows technicians to connect, diagnose, and fix issues quickly across different devices and operating systems, which speeds up troubleshooting. This benefits me by saving time, reducing downtime, and resolving support tickets faster while improving the user support experience. **Official Response from Goto Customer Success:** > We really appreciate you taking the time to share your experience with us. It’s wonderful to know that our efforts made a positive impact for you. Thanks for being a valued part of our community! ### 4. Great UI and performance, but security conflicts cause delays and cripple LogMeIn Rescue sessions **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2026 **What do you like best about LogMeIn Rescue?** The user interface on my end is intuitive and easy to use. Performance on my end is better than competitors. I like the options available to get a session started. **What do you dislike about LogMeIn Rescue?** LogMeIn Rescue does not work well with users' security software. If the user's individual account does not have administrator credentials, it is a hassle to do anything even if the user has access to LAPS. There is a delay when starting a session with a PIN that often confuses users. There is quite a major delay (up to 10 minutes) to reconnect after a restart if the user's account is not an administrator account. Most of my issues are in regards to the program running on the user's end not my end. **What problems is LogMeIn Rescue solving and how is that benefiting you?** Very easy to use on my end especially when compared to competitors. Connection is very stable once the session is started. **Official Response from Goto Customer Success:** > Hi! We really appreciate you taking the time to share your experience with us. Our team works hard to deliver the best experience possible, and we’ll make sure to pass your feedback along to our development team so we can look into what might have gone wrong and work on improving it. Your insights are extremely valuable to us, and they truly help us enhance our service. ### 5. Streamlined Remote Support with Immersive Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Caliel R. | Analista de suporte técnico, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about LogMeIn Rescue?** I use LogMeIn Rescue to access my clients, from chat to remote access to provide support for an internal system. It's wonderful and has many options that make the experience great. I like the autonomy of switching tabs, and the system is very complete, providing me with an immersive experience. I also like using apps and tools that can be adapted to my liking, and I feel that LogMeIn allows me to use creativity in my work. I found the initial setup very easy, making it great to use. **What do you dislike about LogMeIn Rescue?** I believe there should be a confirmation message when connecting to a session, as I have accidentally connected to a session I didn't intend to. **What problems is LogMeIn Rescue solving and how is that benefiting you?** I use LogMeIn Rescue for remote support, making clients feel closer to me and providing security for quick or lengthy issues. It offers autonomy and immersive experience, letting me be creative. **Official Response from Goto Customer Success:** > Thank you for your wonderful feedback! ### 6. Easy Remote Access with Minor Flaws **Rating:** 4.0/5.0 stars **Reviewed by:** Francis F. | Systems/Network Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about LogMeIn Rescue?** I find the UI of LogMeIn Rescue pretty easy to use. Connecting with others is fairly simple, and I've never really had an issue connecting to another person's computer when I needed to walk them through the steps. It's good to use and pretty easy, despite having its flaws. **What do you dislike about LogMeIn Rescue?** I think when the user access control notification pops up, it blanks out your screen. So sometimes, you're left without being able to go to the next step because it's just stuck on the screen where you're supposed to enter admin credentials, which most of the time you're not supposed to give the end user. So, therefore, you're technically stuck. **What problems is LogMeIn Rescue solving and how is that benefiting you?** I use LogMeIn Rescue to access endpoint computers without pre-installed remote software, allowing me to install software or perform essential tasks on personal employee computers. **Official Response from Goto Customer Success:** > Thank you for your wonderful feedback! Our team works hard to deliver the best experience possible, and we're delighted to hear that we hit the mark for you. Your feedback is invaluable—it helps us continue to improve and better serve our customers. ### 7. Efficient client connections and smooth session transfers using LogMeIn Rescue **Rating:** 5.0/5.0 stars **Reviewed by:** John Benedict B. | Product Support Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about LogMeIn Rescue?** LogMeIn Rescue sessions can be easily transferred to colleagues, and connecting to clients is straightforward **What do you dislike about LogMeIn Rescue?** When using the web browser, I am unable to see the client’s mouse cursor. I understand this is possible when using the app; however, the browser is faster than the app. **What problems is LogMeIn Rescue solving and how is that benefiting you?** During troubleshooting, this helps us clearly view the client’s screen, identify possible issues, and easily gather screenshots for escalation if needed **Official Response from Goto Customer Success:** > Hi John! We really appreciate you taking the time to share your experience with us. Our team works hard to deliver the best experience possible, and we’ll make sure to pass your feedback along to our development team so we can look into what might have gone wrong and work on improving it. Your insights are extremely valuable to us, and they truly help us enhance our service. ### 8. Quick, Easy Email Links for Users **Rating:** 4.0/5.0 stars **Reviewed by:** Michael C. | Network Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about LogMeIn Rescue?** that it is quick and easy to send a user an email to click on link **What do you dislike about LogMeIn Rescue?** nothing as of right now. It is a great product **What problems is LogMeIn Rescue solving and how is that benefiting you?** to be able to remote to users machine when off company network. It allows us to help users remote when on travel **Official Response from Goto Customer Success:** > Hi Michael, We’re so grateful for your positive review! Your continued trust in us is what drives our team to keep doing our best. ### 9. Horrible New User Setup—Repeated Downloads and Long Connection Delays **Rating:** 0.5/5.0 stars **Reviewed by:** David S. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2026 **What do you like best about LogMeIn Rescue?** Impossible to connect to a new user. We download three or four times using the same process until finally 4- 6 minutes later we get connected. Apple are even worse than Windows. Very frustating **What do you dislike about LogMeIn Rescue?** horrible interface for the client. Not intuitive, doesn't seem like anything is happening even when it works, impossible to tell it is working correctly or failing again. When I log in for my vendors using BOMGAR or other tools the interface is easier, faster and more intuitive (and actually works in under a minute) **What problems is LogMeIn Rescue solving and how is that benefiting you?** When it works - remote touch **Official Response from Goto Customer Success:** > Thank you for your feedback and for sharing your experience. We’re committed to making sure you’re satisfied with LogMeIn Rescue, and our technical support team wants you to have a smooth and effective experience. I will reach out to you privately to help find the best solution for your setup and address any issues you’re facing. ### 10. Stability and Confidence with Small Challenges **Rating:** 5.0/5.0 stars **Reviewed by:** mackeli n. | Analista de helpdesk, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about LogMeIn Rescue?** I like the stability and confidence that LogMeIn Rescue offers, with few drops and fluctuations of the tool. I also found the initial setup quite easy. **What do you dislike about LogMeIn Rescue?** Copying and pasting between machines often leads to information being shared between my machine and the client unintentionally, even when I only have the chat open. **What problems is LogMeIn Rescue solving and how is that benefiting you?** I use LogMeIn Rescue for remote access and support. I find it reliable and stable, with few drops and fluctuations. **Official Response from Goto Customer Success:** > Hi Mackeli, We really appreciate you taking the time to share your experience with us. Our team works hard to deliver the best experience possible. We’re so glad to hear that you had a great experience with us. ### 11. Yearly Pricing Change Overshadows an Otherwise Easy-to-Use Platform **Rating:** 2.0/5.0 stars **Reviewed by:** philippe b. | Tech Support, Transportation/Trucking/Railroad, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2026 **What do you like best about LogMeIn Rescue?** The direct connection with users and the ease of use are what I like most. **What do you dislike about LogMeIn Rescue?** The price was good until they changed it to a yearly payment. **What problems is LogMeIn Rescue solving and how is that benefiting you?** Connecting with other users was useful, and debugging was a breeze. **Official Response from Goto Customer Success:** > Hi Philippe, Thank you for sharing your feedback! We're glad to hear you value the ease of use and direct connection with users, it’s great to know Rescue is making debugging simple and efficient for you. We understand your concern regarding the move to annual billing. This structure helps customers lock in pricing, simplify budgeting, and ensure uninterrupted service without monthly fluctuations. It also allows us to continue enhancing the platform with improvements in performance, security, and new capabilities. We truly appreciate your review and your continued trust in Rescue ### 12. Simple to Use but Overpriced **Rating:** 2.5/5.0 stars **Reviewed by:** Daveon C. | Desktop/Network Support Specialist **Reviewed Date:** January 19, 2026 **What do you like best about LogMeIn Rescue?** I found LogMeIn Rescue simple and effective for remote assistance. It did what it was supposed to do, which was the main thing I was interested in. The initial setup was pretty simple as well. **What do you dislike about LogMeIn Rescue?** It did not do enough for the price, especially with other remote softwares that also offer other features. It might be enough for some departments but for what we needed, it we wanted something like a Swiss army knife. **What problems is LogMeIn Rescue solving and how is that benefiting you?** I use LogMeIn Rescue to remote into devices and help end users, solving remote assistance problems simply. **Official Response from Goto Customer Success:** > Hi Daveon, Thank you for your feedback! We’re glad to hear that LogMeIn Rescue has been simple and effective for your remote assistance needs. Regarding the value, it’s important to note that Rescue’s pricing reflects its advanced security measures, which are essential for protecting users and businesses. If you have suggestions for additional features, please let us know, we’re always striving to improve. Thanks again for sharing your thoughts! ### 13. Robust Tool with Room for Support and Stability Improvements **Rating:** 3.5/5.0 stars **Reviewed by:** Jeff R. | IT Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 23, 2025 **What do you like best about LogMeIn Rescue?** We enjoy the robustness of the tool and our ability to connect to devices when needed and for the users to engage with IT Support. **What do you dislike about LogMeIn Rescue?** The application will often crash, we have had multiple tickets and support has been less than helpful. Also managing the account in different portals for the old LogMeIn rescue and GoTo has been a pain to say the least. For such a robust product that has been around for a long time, I would have expected better customer support and ease of management. **What problems is LogMeIn Rescue solving and how is that benefiting you?** Allowing our users to have a calling card is helpful for our setup. **Official Response from Goto Customer Success:** > Hi Jeff, Thank you for your feedback! Our team works hard to deliver the best experience possible, and we’ll make sure to pass your comments along to our development team. We have sent you a private message to request more details about the issues you've encountered with the application crashing frequently. Thank you for being a valued part of our community! ### 14. LogMeIn Rescue Review **Rating:** 4.5/5.0 stars **Reviewed by:** Chetan K. | Software Lead Architects, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2025 **What do you like best about LogMeIn Rescue?** Extremely versatile, easy to manage, impressive array of security features. **What do you dislike about LogMeIn Rescue?** Capterra users note it’s "quite expensive but you get what you pay for" **What problems is LogMeIn Rescue solving and how is that benefiting you?** Solves the problem of long delays in resolving issues when technicians are offsite. **Official Response from Goto Customer Success:** > We really appreciate you taking the time to share your experience with us. It’s wonderful to know that our efforts made a positive impact for you. Thanks for being a valued part of our community! ### 15. Best Tool for Remote IT Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2025 **What do you like best about LogMeIn Rescue?** - We can easily connect to the machines and solve their problems from anywhere so don't need physical interaction. - as our is company is providing Work From Home LogMeIn is best tool for getting the remote access **What do you dislike about LogMeIn Rescue?** - need to see on cost and provide more features as per costing - connection stability should be more **What problems is LogMeIn Rescue solving and how is that benefiting you?** - we can easily solve IT related issues by remotely - now days everyone is doing work from home but if some one having any issue with their machine then IT team need to solve it by taking remote so LogMeIn is the best tool for that **Official Response from Goto Customer Success:** > Thank you for your wonderful feedback! Our team works hard to deliver the best experience possible, and we're delighted to hear that we hit the mark for you, and we’ll make sure to pass your feedback along to our development team. Thanks for being a valued part of our community! ### 16. LogMeIn Rescue Feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Sathyanarayanamurthy B. | Product Support Agent II, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about LogMeIn Rescue?** Ease of Use Simple Steps Convenient for recording the issue of client **What do you dislike about LogMeIn Rescue?** Instead of AVI format, It would be best if videos can be saved as mp4 format. Most of development teams require us to convert the recording format from AVI to mp4 before we raise a data fix ticket **What problems is LogMeIn Rescue solving and how is that benefiting you?** To better understand the issue, like What is the issue Pinpointing where exactly issue is caused **Official Response from Goto Customer Success:** > Thank you for your wonderful feedback! Our team works hard to deliver the best experience possible, and we're delighted to hear that we hit the mark for you. ### 17. EASY TO COMMUNICATE AND GATHER ACCURATE INFORMATION **Rating:** 5.0/5.0 stars **Reviewed by:** Brundharika C. | Product Support Agent- II, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2025 **What do you like best about LogMeIn Rescue?** It is easier to understand the client's concern and resolve the issue by taking the remote control **What do you dislike about LogMeIn Rescue?** Not Applicable. It is easy to use from customer support point of view **What problems is LogMeIn Rescue solving and how is that benefiting you?** customer support, accounting related issues, spectra and commercial property management **Official Response from Goto Customer Success:** > Thank you for your wonderful feedback! Our team works hard to deliver the best experience possible, and we're delighted to hear that we hit the mark for you. ### 18. How does GoTo impacts in modern days **Rating:** 5.0/5.0 stars **Reviewed by:** Manoj K. | Technical core, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2024 **What do you like best about LogMeIn Rescue?** GoTo is a set of tools which will support the remote work online meetings and webinars it also offers the GoTo connects and which will helps in the situation where people in certain situations can't go to office virtually will be most useful with this GoTo feature and it will gives us a breakthrough in situations we already faced in the past like covid 19 etc. Its a simple and essential tool to be recommended and used. **What do you dislike about LogMeIn Rescue?** As every product we have likes and dislikes yes, few points that should be highlighted where when functioning it might has occasional connectivity issues and complexity of understamd the product other than that it has high build quality but more complex structure **What problems is LogMeIn Rescue solving and how is that benefiting you?** LogMeIn Rescue by GoTo solves the remote problems related to support functionality like It helpdesk by minimising the time by travelling and addresses the query with in minutes with out any intervention. It also supports directly helping the troubleshooting steps by providing the resolution. It will reduce the downtime, lowering the travel expenses etc. ### 19. Co-browsing and remote support tools under one software **Rating:** 5.0/5.0 stars **Reviewed by:** Vitor G. | Sales Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2024 **What do you like best about LogMeIn Rescue?** Fastest response by customer support to solve issues either by remote support or remote desktop support. Solve customer issue and connecting to client computer without hassle. **What do you dislike about LogMeIn Rescue?** No dislike for now. I have use it everyday for 3 years and found nothing to complaint. **What problems is LogMeIn Rescue solving and how is that benefiting you?** Improve ticket response user experience by providing real-time solutions for client computer. Ticket prioritization assign for problem that is time sensitive and need to solve quickly. ### 20. 7 years of using LogMeIn at two different companies well worth it **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about LogMeIn Rescue?** LogMeIn enables me to better support customers with Professional Services projects. I have used LogMeIn with two different companies for a total of 7 years. **What do you dislike about LogMeIn Rescue?** LogMeIn is not as friendly on MacOS, but it can still work. From my experiences there are more hoops to go through with LogMeIn on MacOS than on Windows. **What problems is LogMeIn Rescue solving and how is that benefiting you?** Though Zoom and Teams have remote control options, neither of them allow you to share a clipboard and copy paste text from your side to the remote host's side. Also, the file transfer tool is a valuable tool to quickly transmit information from one host to the other. ### 21. LogMeIn Rescue - Review **Rating:** 4.5/5.0 stars **Reviewed by:** AMIT Y. | Customer Support Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2024 **What do you like best about LogMeIn Rescue?** LogMeIn Rescue provides best and fastest remote login services. It saves our both time and money . It helps in providing IT support to our customers without any glitch and errors. After moving to LogMeIn Rescue , we are able to increase our productivity by 35 % and reduce our response time to atleast 30% to complete our service tickets. It also provides best security from cyber threats and efficiency , provides cutting edge features and technology at reasonable cost. **What do you dislike about LogMeIn Rescue?** UI can be improved to make it more user friendly as well with simple control to work as well as train new employees to learn and work with ease . **What problems is LogMeIn Rescue solving and how is that benefiting you?** Problem with network disconnection with client computer as well as Simpler and user free UI controls. ### 22. LogMeIn Rescue elevates customer support **Rating:** 4.0/5.0 stars **Reviewed by:** Suzanne O. | QA Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about LogMeIn Rescue?** LogMeIn Rescue has made customer support much easier for our agents. It is much more efficient when everyone is looking at the same screen and you are not trying to direct clients to click a specific button and they are on a different screen than you think they are. We utilize LogMeIn all day long. **What do you dislike about LogMeIn Rescue?** It slows down the performance of the computer that you are logged into. **What problems is LogMeIn Rescue solving and how is that benefiting you?** LogMeIn Rescue allows our customer support team to quickly assist clients and troubleshoot issues. ### 23. Logmein is always been helpful for me and my team members **Rating:** 5.0/5.0 stars **Reviewed by:** Juveriya N. | Associate Support Cunsultant, Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2024 **What do you like best about LogMeIn Rescue?** It has been helpful in terms of helping clients and members of the team and been very excellent in problem solving **What do you dislike about LogMeIn Rescue?** Only one issue i had with logmein that if there are many users logged in at once we were not able to access it and this is the one and only issue I had **What problems is LogMeIn Rescue solving and how is that benefiting you?** It was always very helpful and also you can use logmein at the time you are on call via different means and use logmein simultaneously ### 24. The Real Rescue & Safety **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about LogMeIn Rescue?** The software seems to be highly effective for the remote teams as we often come across challenges with our systems/machines and LogMeIn creates a smooth passage through which the operations are not impacted which ultimately leads to minimum TAT for majority of the issues which requires troubleshooting. The best part is that it works with all the browsers hence giving almost zero difficulties for the IT teams to operate it. The support is not much required but seems to be quick and accessible. The implementation being smooth as well. Though we didin't sign up for any integrations, but it seems to be effective as well. **What do you dislike about LogMeIn Rescue?** I believe that the pricing is more on the upper hand which is expected to be the reason that LogMeIn might not be able to tap the smaller businesses. **What problems is LogMeIn Rescue solving and how is that benefiting you?** It helps us in supporting our remote teams with the quicket TAT and impacting their day to day operations in the least possible manner. ### 25. easy to use and useful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2024 **What do you like best about LogMeIn Rescue?** It was imperative to use in our job, our clients really liked using it and it was generally very reliable **What do you dislike about LogMeIn Rescue?** I think the user experience could be improved - sometimes it's hard to see if a session has been started, or which button to click to resume **What problems is LogMeIn Rescue solving and how is that benefiting you?** older clients using our CRM system are typically tech-avoidant and have difficulties with even the most basic virtual functions (Teams calls) so log me in benefits us as they can call us via landline but then share their screens. our clients really love it and will always ask us to use it. ### 26. Remote Control Your Company With EASE **Rating:** 5.0/5.0 stars **Reviewed by:** Robb H. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2024 **What do you like best about LogMeIn Rescue?** Ease of access and set up the entire team and their stations are all connected and able to be accessed and monitored at all times **What do you dislike about LogMeIn Rescue?** Nothing to dislike this is a must have with the business world if you have a team who work remotely which is the new workforce style you want a program like this only problem is why they werent around so many programs ago... **What problems is LogMeIn Rescue solving and how is that benefiting you?** Makes life easier for my managers and team to do the job right and the fact if there is an issue it is very simple to get fixed eveyrone is on the same page now that we have this program ### 27. Remote access review for the logmein **Rating:** 5.0/5.0 stars **Reviewed by:** Kavishri T. | Search Engine Evaluator, Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about LogMeIn Rescue?** There is link and code to share with user. When the admin credentials used the screen is not visible to user. Easily able to install application in the user. Securely setup with several steps foer permission from user side. Globally accepted app for professionals in service desk, technical support. The unmute, chat option are great to connect with users. Overall, I love working with the logmein. **What do you dislike about LogMeIn Rescue?** There is no dislike things while using this app. **What problems is LogMeIn Rescue solving and how is that benefiting you?** It very useful to install application. For troubleshooting the ms office application. Checking up the peripherals. For all the issues, I used this app to resolve the issues. ### 28. Amazing remote tool product **Rating:** 5.0/5.0 stars **Reviewed by:** saranka d. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2024 **What do you like best about LogMeIn Rescue?** It is very useful for both customers and vendors. Screenshots multiple sessions and super fast access. **What do you dislike about LogMeIn Rescue?** As such there's nothing to dislike but it takes a lot of time to get the code and sometimes the session get disconnected. **What problems is LogMeIn Rescue solving and how is that benefiting you?** Make the business process easy and improve it. ### 29. Made easy for remote support and administration **Rating:** 4.5/5.0 stars **Reviewed by:** Wasim A. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2024 **What do you like best about LogMeIn Rescue?** In remote session,Switching the users from logmein is very easy to use with logmein app. **What do you dislike about LogMeIn Rescue?** As of now there's nothing I dislike about. **What problems is LogMeIn Rescue solving and how is that benefiting you?** Taking remote session is very useful and controlling the remote machine got easy without Any hanging problem in remote sessions. **Official Response from Goto Customer Success:** > We really appreciate you taking the time to share your experience with us. It’s wonderful to know that our efforts made a positive impact for you. Thanks for being a valued part of our community! ### 30. Useful tool **Rating:** 3.5/5.0 stars **Reviewed by:** AMAL T. | Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about LogMeIn Rescue?** Un attented access and unlimited devices management **What do you dislike about LogMeIn Rescue?** There is no specific setup for the user authentication for unattended devices **What problems is LogMeIn Rescue solving and how is that benefiting you?** It is useful to fix end user issue by taking remote we have different methods to connect with user ### 31. Great **Rating:** 5.0/5.0 stars **Reviewed by:** ronald e. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2024 **What do you like best about LogMeIn Rescue?** Remote sessions to make it easier for techncian to assit user **What do you dislike about LogMeIn Rescue?** not being able to control every aspect of the user computer without elevating **What problems is LogMeIn Rescue solving and how is that benefiting you?** now users are able to work from home and get help with technical problems ### 32. The convenience of logmein **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about LogMeIn Rescue?** This is a very useful platform for me as an IT professional to provide the remote support for my end users, very seamless indeed. **What do you dislike about LogMeIn Rescue?** Would be great if we can integrate ysibg sso for secure access, without having to remember a separate login. **What problems is LogMeIn Rescue solving and how is that benefiting you?** It provides you with the ability to take control of the remote end user laptop, thus the ease in assisting with the issue or even provide the necessary training. **Official Response from Goto Customer Success:** > We really appreciate you taking the time to share your experience with us. Our team works hard to deliver the best experience possible, we’re so glad to hear that you had a great experience with Rescue. ### 33. We depend on it **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2024 **What do you like best about LogMeIn Rescue?** dependable and ever present - remote log in never looked so easy - and ever improving and receptive to suggestions **What do you dislike about LogMeIn Rescue?** some times the desktop widget is a bit figitty and there is nothing more concerning than a fidgetty widget **What problems is LogMeIn Rescue solving and how is that benefiting you?** we need to see exaxctly what our customer is seeing and this then control it all - I love taking control ### 34. Rescue Lives Up To Their Name!!! **Rating:** 5.0/5.0 stars **Reviewed by:** James B. | Consumer Advocate, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2023 **What do you like best about LogMeIn Rescue?** I think the biggest benefit to using Rescue is how simple it was for my company to adapt to using it. It provided an immense help to our staff, and in turn made for a positive customer experience in the end. The ability to connect remotely to our customers when they need help made this without a doubt our main go-to tool. Plus, it goes without saying it was very user-friendly as well. **What do you dislike about LogMeIn Rescue?** The only main issue we had with it, and it caused us to address our hardware as a staff was the compatibility issue. A lot of employees used android, and some used IOS. I felt, and a lot of staff felt they got a different experience depending on which one they used. **What problems is LogMeIn Rescue solving and how is that benefiting you?** It solved one main problem and that was the lack of ability to easily connect with our clients. I feel that Rescue did just that. It rescued us from a place where we were unsure if we could help to the best of our abilities, and made it so easy to do so. It is benefitting us through all of the positive feedback our clients have given us, coupled with a positive response from our people in the office and working remotely! ### 35. It was a good and smooth experience to try this **Rating:** 4.5/5.0 stars **Reviewed by:** bindu s. | junior cloud engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about LogMeIn Rescue?** remotely controlling a computer from a different location using an Internet connection. LogMeIn Pro provides easy remote computer access to our desktop and all its apps, files, and information - as if we are sitting in front of it. **What do you dislike about LogMeIn Rescue?** Nothing much as much as of now because i felt it satisfactory **What problems is LogMeIn Rescue solving and how is that benefiting you?** Easy acces with filtrtation ### 36. GoTo for Rescue **Rating:** 4.0/5.0 stars **Reviewed by:** Ashley P. | Director Of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2023 **What do you like best about LogMeIn Rescue?** Rescue facilitates quick and secure access to superior support with one-click links to real-time assistance on your website or mobile app. Rescue is fast: No delays or wasted time to initiate a support session. You can get someone to login right away and get answers to what is wrong or not working. **What do you dislike about LogMeIn Rescue?** I don't have much that I dislike other than the price per se. I do know that they offer a free trial and that way you get to see what it is about and how it many be able to help you. **What problems is LogMeIn Rescue solving and how is that benefiting you?** At times my computers tend to not work and they are freezing and that is the reason that I am able to call in and get somone to work on my computer right away, not wait for a call back. ### 37. Desktop Support Enginner **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon P. | Desktop Support Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about LogMeIn Rescue?** I Love the ease of use and the relability of LogMeIn. Its aslo very easy for the Customer to Use and follow the steps **What do you dislike about LogMeIn Rescue?** The length it takes to connect to the user. **What problems is LogMeIn Rescue solving and how is that benefiting you?** N/A ### 38. Good application **Rating:** 5.0/5.0 stars **Reviewed by:** Deepanshu p. | Senior Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2024 **What do you like best about LogMeIn Rescue?** I used logme in for 2 years and very best application for Remote support **What do you dislike about LogMeIn Rescue?** No such dislike about the application as there is no delay **What problems is LogMeIn Rescue solving and how is that benefiting you?** It's done lack in running or connect with multiple devices ### 39. LogMeIn Rescue: Pros and Cons Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2024 **What do you like best about LogMeIn Rescue?** The best thing about LogMeIn Rescue by GoTo is that it provides remote support, which can help other users to take system controls and troubleshoot the issue. **What do you dislike about LogMeIn Rescue?** Sometime network issues may occur due to which remote sessions cannot be established successfully, which I think is a major issue. **What problems is LogMeIn Rescue solving and how is that benefiting you?** As said earlier, LogiMeIn Rescue by GoTo is used for remote sessions mainly and is used for troubleshooting any issues by taking other systems control. ### 40. The standard for IT Professionals **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2023 **What do you like best about LogMeIn Rescue?** Unattend remote connection to me is by far the most useful feature to me. I configure it on my "problem children" that way I do not require them to be at the desktop when I work on their devices. **What do you dislike about LogMeIn Rescue?** The only think that I have had issues with. and this is very rare these days is when their graphics were not clear on my side, but since the pandemic and everyone seems to be on a faster (fiber)connection these days, I do not have that problem anymore. **What problems is LogMeIn Rescue solving and how is that benefiting you?** The biggest problem that LMI solves for me is being able to access end users devices immediately when they have an issue. This is an invaluable time saver, and allows me to get my users back to work quickly and efficiently. ### 41. I have used logmein and it's easy to take user's on remote **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2024 **What do you like best about LogMeIn Rescue?** On logmein we can easily share files, use the script that's already available to save time. I personally like logmein it's easy for user's to access as well. **What do you dislike about LogMeIn Rescue?** Nothing much I can say because I like using logmein **What problems is LogMeIn Rescue solving and how is that benefiting you?** We can take user's on remote to help quickly resolve the issue ### 42. It is very useful app, but sometimes it disconnect and don't respond for a while **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2024 **What do you like best about LogMeIn Rescue?** It's very handy and easy to use, quick opening app. **What do you dislike about LogMeIn Rescue?** Its disconnects sometime, have to change password every month **What problems is LogMeIn Rescue solving and how is that benefiting you?** Helping user very easily ### 43. Great and Intuitive Tool For User **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2023 **What do you like best about LogMeIn Rescue?** I find that this software is very intuitive both for support reps and users. We use it mainly to support our end users and find that in terms of functionality, it checks everything we need. One of their latest features the "calling card" was a really great idea as it allowed users to request support. Those who aren't interested in that feature can just not disable it. In addition to that, there are collaboration tools between support reps to help each other when working with a user. I've used this plenty of times when I was scratching my head on an issue and had to have a second pair of eyes look at it. Sometimes it was a quick fix and thankfully LogMeIn Rescue makes it even easier. **What do you dislike about LogMeIn Rescue?** I don't really have too many issues with LogMeIn Rescue. The quality and features are there and are functional. As I mentioned in the best about Rescue, it satisfies all our requirements. **What problems is LogMeIn Rescue solving and how is that benefiting you?** This tool allows us to connect with users and elevate privileges for advanced system tasks. ### 44. Simple and effective remote support **Rating:** 5.0/5.0 stars **Reviewed by:** Greg K. | Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about LogMeIn Rescue?** It was easy to setup. The tools in Admin Center allowed for the creation of easily deployed install packages. The setting allowed us to safely have external technicians remotely connect to help troubleshoot issues with their products. **What do you dislike about LogMeIn Rescue?** The price was steeply increased from the software we previously used for remote support. I do not like the monthly/annual licensing structure. I was lucky in the at accounting did not force us to purchase based on price comparisons. **What problems is LogMeIn Rescue solving and how is that benefiting you?** My team supports manufacturing operations globally. We develop custom hardware and software for use in factories and need to remote connect to the machines deployed on the factory floors to provide support for the technicians onsite. ### 45. Nice tool for remote assistant **Rating:** 5.0/5.0 stars **Reviewed by:** Mithun S. | Level 2 Technical Analyst , Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about LogMeIn Rescue?** Rescue lens app which help you to access user mobile camera and guide the user **What do you dislike about LogMeIn Rescue?** Nothing as of now great tool I must recommend **What problems is LogMeIn Rescue solving and how is that benefiting you?** We can resolve problems sitting from different countries ### 46. It's an awesome software to connect with user through remote **Rating:** 5.0/5.0 stars **Reviewed by:** Ahana B. | Azure Admin and Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about LogMeIn Rescue?** It's easy access to users computer with admin accessibility **What do you dislike about LogMeIn Rescue?** Sometimes the the we browser is not accessible easily. But the desktop app is best to use **What problems is LogMeIn Rescue solving and how is that benefiting you?** It's almost good. ### 47. Rescue to the Rescue **Rating:** 5.0/5.0 stars **Reviewed by:** phil s. | Sr. Director of Ops, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2023 **What do you like best about LogMeIn Rescue?** How easy it is to start a session and explain to external users how to get our support tech into their machines to assist them when their needs. **What do you dislike about LogMeIn Rescue?** I dont have any dislikes with Rescue. We have successfully used this product for multiple years. **What problems is LogMeIn Rescue solving and how is that benefiting you?** Remote employee use to access on premise information and date and remote support assistance. ### 48. Great Product for remote support needs **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher G. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2023 **What do you like best about LogMeIn Rescue?** Love the ease of which we can connect remotely to our clients and help resolve their issues. **What do you dislike about LogMeIn Rescue?** The ability to voice chat with a client in one connection instead of multiple. **What problems is LogMeIn Rescue solving and how is that benefiting you?** By allowing us to connect remotely to our machine, we can resolve issues or gather the information to resolve problems immediately. Previously we had to ship the complete device back or go on-site to resolve the clients' issue. ### 49. Best remote support software of 2023! **Rating:** 4.5/5.0 stars **Reviewed by:** Vignesh r. | Application Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2023 **What do you like best about LogMeIn Rescue?** Recently we switched to Rescue software for handling our co-worker's desktops/laptops remotely to fix things if something went wrong. And we were surprised by the application's user-friendliness, and everyone from our team could use the software without much training. **What do you dislike about LogMeIn Rescue?** One disgusting thing with Rescue software is the timelines they set for each significantly shorter session, and our team struggles to figure out things under a much shorter duration. **What problems is LogMeIn Rescue solving and how is that benefiting you?** Every day at work, people face many issues such as login, network or any other issues. One cannot visit every desktop/laptop to fix those issues. Rescue software does this remotely without compromising the results. ### 50. Specialized IT support with Rescue **Rating:** 4.5/5.0 stars **Reviewed by:** Erik C. | Innovation Engineer, Industrial Automation, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2022 **What do you like best about LogMeIn Rescue?** The best thing about Rescue is that you can provide support in a more specialized way, because of the title that I put, it is a specialization to be used as well as technical support, but it also gives you the possibility to go further with its characteristics, where you can log in from any device that I love, you can log in to devices that are in connection mode forever, where this helps you in case the device doesn't work as it is but you have a live connection on that device, it has very good security to protect All the transactions and connections you make, you can also integrate it with APIs to automate support performance and efficiency. The video support feature allows users to take virtual tours. The system integrates with services like ServiceNow and Salesforce to facilitate customer engagement and track support requests. **What do you dislike about LogMeIn Rescue?** What I didn't like was the lack of compatibility for IOS devices because in my company, some collaborators used macbook for daily work use and the client application didn't work as is, so we had to reinstall it to make it work again, too that it is very expensive and it is understandable in part, because it has many tools and how you can work with them, and it is also difficult for inexperienced users who will be supported by how it handles certain functions **What problems is LogMeIn Rescue solving and how is that benefiting you?** Solved technical problems in the organization such as software installation, ethernet device upgrade, internet connectivity problems, application problems, hardware problems ## LogMeIn Rescue Discussions - [What version of Mac OS is preferred for remote connections?](https://www.g2.com/discussions/what-version-of-mac-os-is-preferred-for-remote-connections) - 1 comment, 1 upvote - [View LogMeIn Rescue pricing details and edition comparison](https://www.g2.com/products/logmein-rescue/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-10+03%3A51%3A28+-0500&secure%5Bsession_id%5D=b818c5f4-68cb-43c1-8dd3-71e870e1bc6e&secure%5Btoken%5D=94570381aecf9e73da4296f94a2398df47873b02068a94f41de01e6be512babe&format=llm_user) ## LogMeIn Rescue Integrations - [Agiloft Contract Management Suite](https://www.g2.com/products/agiloft-agiloft-contract-management-suite/reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Nexthink](https://www.g2.com/products/nexthink/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) ## LogMeIn Rescue Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - SLA Management - Attachments/Screencasts - Ticket Collaboration **ServiceNow Apps** - ServiceNow Integration - Value **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Administration** - Access Control - Web Page Navigation - Real Time Assistance **Remote Support - Remote Video Support** - Video Control - Live Feed - Video Interaction **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Maintenance** - Remote Reboot - Remote Printing **Security** - Data Security - Data Masking **Generative AI** - AI Text Generation - AI Text Summarization **Content - Remote Video Support** - Content Management - Instruction **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Reporting** - Dashboards - Time Tracking - Surveys **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Platform - Remote Video Support** - Omni-channel - Self-Service - Usability **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Security** - Data Encryption - Compliance **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Performance** - Reporting **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing **Platform** - Cross-Platform Access - Mobile Device Access - Applications Management - Remote Device Control **Security** - Remote Wipe - Device Management - Device Enrollment ## Top LogMeIn Rescue Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,926 reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - 4.7/5.0 (478 reviews) - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) - 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