# Syncro Reviews
**Vendor:** Syncro Technologies Inc.  
**Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 465
## About Syncro
Syncro is a unified IT and security operations platform that acts as a force multiplier for IT departments. By bringing endpoint management, service desk automation, and Microsoft 365 security into a single system of action, we eliminate the tool silos that create security gaps. Syncro helps your team transition from reactive firefighting to proactive orchestration, ensuring every device is patched and every cloud tenant is secure. Experience a streamlined workflow that hardens your security posture while maximizing organizational productivity. Build a more resilient IT infrastructure with a platform built to scale with your business.



## Syncro Pros & Cons
**What users like:**

- Users appreciate the **ease of use** of Syncro, enhancing communication and simplifying troubleshooting tasks effectively. (245 reviews)
- Users appreciate the **intuitive asset management and powerful scripting capabilities** of Syncro, enhancing team productivity significantly. (166 reviews)
- Users find the **initial setup remarkably simple** , making Syncro accessible even for first-time users. (111 reviews)
- Users value the **easy integration** with other software, enhancing their overall workflow and productivity. (109 reviews)
- Users admire the **automation features** of Syncro, enhancing workflow efficiency and enabling effective customer information management. (107 reviews)
- Users commend the **responsive customer support** from Syncro, enhancing their overall experience and satisfaction with the product. (100 reviews)
- Tool Utility (91 reviews)
- Users value the **intuitive interface** of Syncro, making it easy to use and efficient for daily tasks. (86 reviews)
- Time Efficiency (85 reviews)
- Easy Integrations (80 reviews)

**What users dislike:**

- Users find **missing features** like Linux support and real-time messaging limits the effectiveness of Syncro. (107 reviews)
- Users identify **significant improvement needed** in Syncro's interface, responsiveness, and overall integration with invoicing systems. (83 reviews)
- Users find **feature limitations** in Syncro, including a lacking UI, limited Linux support, and restricted reporting options. (73 reviews)
- Users express frustration with **feature limitations** , such as CSV imports and insufficient automation capabilities in Syncro. (63 reviews)
- Users are frustrated by Syncro's **limited functionality and automation capabilities** , making some tasks cumbersome and inefficient. (60 reviews)
- Access Limitations (33 reviews)
- Reporting Issues (33 reviews)
- Ticketing System Issues (32 reviews)
- Lack of Integrations (31 reviews)
- Not User-Friendly (30 reviews)

## Syncro Reviews
  ### 1. I've tried several other platforms and have come back to Syncro.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Roger M. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 24, 2023

**What do you like best about Syncro?**

Synchro is a complete product. With helpful integrations, and although other products maybe more integrated, Synchro definitely gets the job done at a reasonable price. With helpful tech support, and without it being overwhelming.

**What do you dislike about Syncro?**

I think their reporting system could still use improvement. And integration with other products could be more complete. Especially with products such as IT Glue which it only partially integrates with (the PSA side does, but the RMM doesn't).

**What problems is Syncro solving and how is that benefiting you?**

Initially, (several years ago) I was not thrilled with their remote support tool.  Since then, they have added Splashtop which is an acceptable and better alternative to their original offering.  However, I still find that the extra cost of using Screenconnect is worth it especially since much of our work is done through the remote support tool.  We are very hands on with our customers and they like it when we can remote into their computers, and start fixing the issue they are having in less than a minute.  This connection time is roughly the same for the Splashtop product, their internal tool (which you can still use and which we find very helpful sometimes) as well as Screenconnect.

  ### 2. Streamlined Server Management with Syncro

**Rating:** 5.0/5.0 stars

**Reviewed by:** Chris K. | Seniro Developer, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 05, 2025

**What do you like best about Syncro?**

I really appreciate the ability to run PowerShell scripts on the assets with Syncro. This feature allows us to install our software and manage it effectively, keeping everything up to date. It also enables us to restart services on demand and collect valuable information and metrics about our software's performance on the machines. Syncro's PowerShell capability has opened up a lot of management automation avenues for us. Additionally, we chose Syncro over other products because of its simplicity, features, and cost.

**What do you dislike about Syncro?**

The only real challenge we have is backing up data off-site. We recently wanted to ensure that we had backups of all the scripts and all the files associated with those scripts. And all the configuration of those scripts. We ended up creating a web scraper to do that. But if we had an API call, that would have been much more efficient. Getting to learn the policies and policy management was a little bit difficult.

**What problems is Syncro solving and how is that benefiting you?**

I use Syncro for managing server software installs and updates. It simplifies server management by keeping software up to date and automating restarts. The PowerShell scripting feature opens up management automation, allowing us to collect metrics and manage services effectively.

**Official Response from Brandon Garcin:**

> thanks for the thoughtful review, Chris! great to hear these specific areas where Syncro is helping your business save time + money and that you're finding it easy to get new orgs spun up on the platform. 

sharing a few links in case they're helpful re: staying up to date with our newest feature releases and such:

Release Notes: https://docs.syncromsp.com/release-updates
Roadmap: https://syncromsp.com/platform/roadmap

we also host a webinar every month covering the latest updates, demoing new capabilities, explaining UI updates, etc.—you can find those in this corner of our resource library: https://syncromsp.com/resource-category/webinars/

thank you for your partnership!

  ### 3. Streamlined Multi-Tool with Outstanding Automation

**Rating:** 5.0/5.0 stars

**Reviewed by:** slade@caw.co.nz S. | Client Support, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 15, 2025

**What do you like best about Syncro?**

I use Syncro for RMM, Remote access, and ticketing. It's incredibly convenient having several different softwares integrated into one space. I really like the automated follow-ups and reminders, as they help us when we get too busy and forget to follow up with clients. Syncro reminds us and also prompts clients who haven't replied, which is awesome. Overall, everything it can do really impresses me.

**What do you dislike about Syncro?**

The mobile app is just clunky and doesn't work as smoothly as it could. You should at least be able to get notifications and reply to messages on it. The AI suggests on tickets, on the other hand, is always incorrect.

**What problems is Syncro solving and how is that benefiting you?**

Syncro integrates multiple softwares into one platform, streamlining our RMM, remote access, and ticketing. It's incredibly convenient, and the automated follow-ups and reminders help us manage client interactions efficiently, ensuring we never miss important communications.

  ### 4. Powerful, Flexible RMM—Great Control, but Slow Support and Limited RBAC

**Rating:** 3.0/5.0 stars

**Reviewed by:** Daniel L. | Technical Director, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 11, 2026

**What do you like best about Syncro?**

Powerfull RMM that doesnt think they know what you need. You are in control of everything which for us allows more integrations and better automation. The simple per engineer pricing gives us a know cost of the platform

**What do you dislike about Syncro?**

Support can be slow at times when there are platform issues. The lack of full RBAC for granular permissions on per customer is way behind the norm! Patching is a nightmare with feature updates as they dont support it!

**What problems is Syncro solving and how is that benefiting you?**

Remote management and monitoring is a key area for our business and supporting clients. The tools give us everything we need go gather information, be proactive instead of reactive, and the automation reduces the service desk overhead.

**Official Response from Jessica Jiang:**

> Hi Daniel,

Thank you for taking the time to leave such a detailed and candid review. We're glad to hear that Syncro's flexibility and control are meeting your needs as a Technical Director, giving you the power to tailor the platform to your workflows is something we take real pride in.

Your feedback on support response times during platform issues is heard, and we're actively working to improve our incident communication and response SLAs. We want to make sure you're never left in the dark when something affects your operations.

We appreciate your partnership and honest feedback, it truly helps us prioritize what matters most to Syncro Partners like you.

  ### 5. Efficient Monitoring with Smooth Integration

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ashu C. | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 13, 2026

**What do you like best about Syncro?**

I appreciate Syncro's user-friendly interface, which makes it easy for our team to navigate the platform and quickly find the information we need without spending too much time searching through menus. This helps new team members get familiar with the system faster and improves overall efficiency. The seamless integration with other tools also adds a lot of value by allowing us to connect different parts of our workflow, streamlining our daily operations. The initial setup of Syncro was straightforward, with the platform providing clear guidance during the setup process, making it easy to deploy. Additionally, Syncro helps us identify issues on client devices through monitoring and alerts, allowing us to resolve problems before they impact users. This proactive monitoring helps reduce downtime and keeps systems running smoothly.

**What do you dislike about Syncro?**

There are a few areas that could be improved. Sometimes, certain features or pages can take a little time to load. Additionally, reporting and customization options could be expanded to provide more flexibility when generating reports or organizing information for different clients. It would be helpful if Syncro offered more flexibility in customizing reports, such as allowing us to easily select specific data fields, filter information by client or device group, and create a template that can be reused.

**What problems is Syncro solving and how is that benefiting you?**

I use Syncro for remote monitoring and management, which helps identify issues before they impact users. The user-friendly interface and seamless integration improve efficiency by streamlining support tasks. It reduces downtime and keeps systems running smoothly.

**Official Response from Jessica Jiang:**

> Hi Ashu,

Thank you for sharing such detailed feedback about your experience with Syncro.

It’s great to hear that our user-friendly interface and straightforward setup have helped your team hit the ground running and improve overall efficiency. We are also glad that our proactive monitoring is helping you catch issues before they impact your clients. 

Regarding your feedback on performance, we’ve recently implemented backend optimizations to improve loading times and general search functionality to prevent timeouts. For reporting, we are actively expanding our capabilities; we recently launched a Power BI Template Hub and added granular Windows patching data to our custom report builders to give you more flexibility with your data. 


Would you like me to walk you through how to set up the new Power BI templates for your client reports? Please reach out via the Syncro Community, would be happy to help you!

  ### 6. Perfect for Solo MSPs and Break-Fix Shops

**Rating:** 5.0/5.0 stars

**Reviewed by:** Thomas K. | President, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 18, 2025

**What do you like best about Syncro?**

Scripting things like new computer setups and installing third party software is very easy.  As a one man shop with a break-fix/MSP hybrid model I also appreciate one flat fee, and not having to pay per seat.  This makes it easy to throw a Syncro agent on all of my non-managed clients for basic monitoring and alerting, as well as ease of remote support in the future.  The number of integrations with commonly used tech products is also helpful.

**What do you dislike about Syncro?**

There are still numerous known issues that remain unresolved. While most of these problems do not impact me directly, it is somewhat troubling to see that they persist. Development on the RMM side appears to have slowed considerably, with more attention now being given to the PSA and integrations. Personally, I would prefer to see greater development efforts dedicated to computer management, as that is ultimately what our customers rely on us for.

**What problems is Syncro solving and how is that benefiting you?**

Using Syncro has made managing computers much more efficient for me. By utilizing scripts, it significantly cuts down the amount of hands-on time required to repair a computer that comes into my shop for break-fix service.

  ### 7. Intuitive Platform with Powerful Scripting Features

**Rating:** 4.5/5.0 stars

**Reviewed by:** Marius L. | Tier 3 Helpdesk Technician, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 18, 2025

**What do you like best about Syncro?**

Syncro stands out for its ease of use. After struggling with other platforms that were challenging to learn and navigate, I found Syncro to be straightforward and highly intuitive. It's clear that the software was designed by professionals with IT experience, as they understand exactly what technicians need from such a system. I also appreciate the scripting feature, which allows me to run pre-defined scripts on client devices without needing to connect to the PC beforehand.

**What do you dislike about Syncro?**

Connecting to client devices using Syncro can occasionally be slow, and I’ve noticed there isn’t an option to automatically reconnect to a device after it restarts.

**What problems is Syncro solving and how is that benefiting you?**

Syncro simplifies the process for our helpdesk to support customers remotely, eliminating the need to dispatch a technician to the site. It also streamlines the logging of ticket timers, which helps us monitor customer SLAs effectively. Additionally, Syncro automates Windows updates, saving our technicians from spending time on manual updates.

  ### 8. All-in-One MSP Solution with Powerful Automation

**Rating:** 5.0/5.0 stars

**Reviewed by:** Len K. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 17, 2025

**What do you like best about Syncro?**

Syncro is a robust all-in-one platform designed for MSPs seeking RMM, PSA, scripting, and essential automation features in a single solution, without the added complexity or expense of larger enterprise tools. One of its standout features is the integrated PowerShell scripting engine, which enables us to automate processes such as onboarding, offboarding, compliance reporting, monitoring, and remediation. This flexibility aligns well with the practical workflows of MSPs.

**What do you dislike about Syncro?**

Some of the more advanced features depend on creative scripting instead of built-in UI controls, which may present a learning curve for teams with less technical experience. While the reporting capabilities are functional, they could be more refined and offer greater customization options by default. Additionally, certain aspects like alert tuning and permissions would be improved with more detailed, granular controls.

**What problems is Syncro solving and how is that benefiting you?**

Syncro enables us to standardize our monitoring processes, automate routine tasks, and connect technical activities directly with ticketing and billing. This platform helps us cut down on manual work, respond more quickly, and gain clearer insight into both device health and technician performance. As a security-focused MSP, we find the capability to trigger scripts in response to specific events and alerts to be a significant benefit.

  ### 9. All-in-One Platform That Simplifies Operations and Boosts Efficiency

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jevon M. | IT Team Lead, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 17, 2025

**What do you like best about Syncro?**

What I like is the consolidation. Having ticketing, RMM, invoicing, and basic automation in a single platform simplifies daily operations and reduces tool sprawl. The built-in scripting engine is flexible enough for common automation tasks, and the pricing model (per technician rather than per endpoint) can be cost-effective as you scale device counts.

**What do you dislike about Syncro?**

The interface is less intuitive or modern than competing products. Some advanced reporting often requires exporting to external tools, such as Excel or BI tools. Alerts can only monitor top level events in the event viewer.

**What problems is Syncro solving and how is that benefiting you?**

It prevents us from managing separate tools for RMM, PSA, ticketing, billing, and documentation. Syncro provides an all-in-one platform reducing the need for multiple subscriptions and integrations.
Syncro helps us manage manual workloads and repetitive tasks, such as patching and maintenance tasks. A lot of these tasks can be automated using its built-in tools and scripts. This is turn saves us time and effort. It also helps us create consistency and standardized procedures.

  ### 10. Complete MSP Solution, Seamless Client Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** K N. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 27, 2026

**What do you like best about Syncro?**

I use Syncro as an IT Manager and find it to be a complete tool for everything. It allows me to see all onsite and remote work in one place, manage all inventory, invoicing, and even provides remote assistance tools for all aspects of the company. I like the reports and alerts, which help provide good service to our clients. It's fantastic for managing our clients, providing them support, managing their tickets, keeping them updated, and generating reports of their systems. The alerts help us act fast, ensuring minimal downtime for our clients. Overall, I've had a great experience with Syncro.

**What do you dislike about Syncro?**

I got feedback from my clients that they don't like the client portal that much.

**What problems is Syncro solving and how is that benefiting you?**

I use Syncro as an IT manager. It's a comprehensive tool that centralizes onsite, remote work, inventory management, and invoicing. It helps manage clients, support tickets, and provides quick alerts to minimize downtime, making it a fantastic MSP solution.

**Official Response from Jessica Jiang:**

> Greetings!

I am so glad to hear that you are finding Syncro to be a complete solution for your role as an IT Manager. I also really appreciate your candid feedback regarding the client portal. While we currently offer features like custom branding and direct ticket submission through the portal, I hear you that there is room to make it more engaging for the end-user. Thank you for being a valued Syncro Partner and for helping us identify where we can continue to refine the experience for you and your clients!


## Syncro Discussions
  - [What is atera RMM?](https://www.g2.com/discussions/syncro-what-is-atera-rmm) - 1 comment
  - [What is Synchro Pro?](https://www.g2.com/discussions/what-is-synchro-pro) - 1 comment
  - [What is Synchro software used for?](https://www.g2.com/discussions/what-is-synchro-software-used-for) - 3 comments

## Syncro Pricing
- **Core**: $129.00  
  Pricing per user / month
- **Team**: $179.00  
  Pricing per user / month 

[View full pricing details](https://www.g2.com/products/syncro/pricing)

## Syncro Integrations
  - [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews)
  - [Bitdefender GravityZone](https://www.g2.com/products/bitdefender-gravityzone/reviews)
  - [Bitdefender Managed Detection and Response Services (SOC)](https://www.g2.com/products/bitdefender-managed-detection-and-response-services-soc/reviews)
  - [Blackpoint Cyber](https://www.g2.com/products/blackpoint-cyber/reviews)
  - [Chocolatey](https://www.g2.com/products/chocolatey/reviews)
  - [Claris FileMaker](https://www.g2.com/products/claris-filemaker/reviews)
  - [ClickUp](https://www.g2.com/products/clickup/reviews)
  - [CloudRadial](https://www.g2.com/products/cloudradial/reviews)
  - [ConnectWise RMM](https://www.g2.com/products/connectwise-rmm/reviews)
  - [Crewhu](https://www.g2.com/products/crewhu/reviews)
  - [CyberFOX AutoElevate](https://www.g2.com/products/cyberfox-autoelevate/reviews)
  - [Domotz](https://www.g2.com/products/domotz/reviews)
  - [Dropbox](https://www.g2.com/products/dropbox/reviews)
  - [Emsisoft Business Security](https://www.g2.com/products/emsisoft-business-security/reviews)
  - [Flowroute](https://www.g2.com/products/flowroute/reviews)
  - [Hudu](https://www.g2.com/products/hudu/reviews)
  - [Huntress Managed EDR](https://www.g2.com/products/huntress-managed-edr/reviews)
  - [Huntress Managed ITDR](https://www.g2.com/products/huntress-managed-itdr/reviews)
  - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews)
  - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews)
  - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews)
  - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews)
  - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews)
  - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews)
  - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)
  - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)
  - [MSP](https://www.g2.com/products/msp/reviews)
  - [n8n](https://www.g2.com/products/n8n/reviews)
  - [PBXact](https://www.g2.com/products/pbxact/reviews)
  - [Proofpoint Core Email Protection](https://www.g2.com/products/proofpoint-core-email-protection/reviews)
  - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews)
  - [Rewst](https://www.g2.com/products/rewst/reviews)
  - [ScalePad Lifecycle Manager](https://www.g2.com/products/scalepad-lifecycle-manager/reviews)
  - [ScalePad Quoter](https://www.g2.com/products/scalepad-quoter/reviews)
  - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews)
  - [SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews)
  - [Splashtop Remote Support](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews)
  - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews)
  - [ThreatDown](https://www.g2.com/products/threatdown/reviews)
  - [Webroot Business Endpoint Protection](https://www.g2.com/products/webroot-business-endpoint-protection/reviews)
  - [Windows 11](https://www.g2.com/products/windows-11/reviews)
  - [Xero](https://www.g2.com/products/xero/reviews)
  - [Zapier](https://www.g2.com/products/zapier/reviews)

## Syncro Features
**Inventory Management - Remote Monitoring & Management (RMM)**
- Device Management
- Asset Management
- ITIL Policy Compliance

**Customer Management**
- Customer Profiles
- Sales
- Marketing
- Client Portal

**Administration**
- Screen Sharing
- File Sharing
- Session Recording
- Unattended Remote Access
- Multi - Session Handling
- Multi-Monitor Support

**Generative AI**
- AI Text Summarization

**System Control**
- Device Control
- Web Control
- Application Control
- Asset Management
- System Isolation

**Monitoring and Management**
- Remote Monitoring
- Asset Tracking
- Application Deployment
- Patch Management
- Asset Tracking

**Project Management**
- Project Planning
- Project Tracking
- Resource Definition
- Resource Management

**Maintenance**
- Remote Reboot
- Remote Printing

**Vulnerability Prevention**
- Endpoint Intelligence
- Firewall
- Malware Detection

**IT Operations & Workflow - Remote Monitoring & Management (RMM)**
- Workflow Management

**Accounting**
- Revenue Recognition
- Invoice Management
- Payments
- Project Accounting
- Budget Tracking

**Communication **
- Text Chat
- VoIP
- Video Conference Call
- Screen Annotations

**Security Management**
- Incident Reports
- Security Validation
- Compliance 

**Service Management**
- Remote Access
- Service Management (Issue Prioritization)
- Ticketing

**Portfolio Management**
- Portfolio Definition
- Portfolio Performance
- Risk
- Portfolio Mix

**Security**
- Data Encryption
- Compliance

**Analytics**
- Forecasting
- Reporting
- KPIs

**Device Support**
- Mobile Device Access
- Multi-Platform Support
- Cross-Platform

**Agentic AI - Remote Monitoring & Management (RMM)**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Administration**
- Standard Integrations
- Workflow
- Access Management

**Performance**
- Reporting

**Platform**
- APIs
- Internationalization
- Performance and Reliability
- Mobile
- Offline Access

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Artificial Intelligence - Professional Services Automation**
- Predictive Forecasting
- Smart task suggestions
- Automated workflows

**Agentic AI - Professional Services Automation**
- Adaptive Learning
- Proactive Assistance

**Administration**
- Usage Information
- Integrations
- Diagnostics
- Session Recording
- Session Transfer
- Unattended Access
- File Sharing

**Platform**
- Cross-Platform Access
- Applications Management

## Top Syncro Alternatives
  - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (3,676 reviews)
  - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,058 reviews)
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