Averages based on real user reviews.
A great way to collect surveys and feedback simply Review collected by and hosted on G2.com.
The follow up work to contact non responses Review collected by and hosted on G2.com.
The insights gleaned from the reviews and some of the information the dashboards provide Review collected by and hosted on G2.com.
It's expensive for what you get, the customer service has declined in the past year, the integration process with our CRM is severly lacking, despite multiple meetings and working sessions, and the dashboards have gotten more complicated without quite showing the information that's useful. It also takes a long time between when we submit a list to survey and when the survey actually launches. Review collected by and hosted on G2.com.
Thank you for sharing your honest feedback Hilary. While I’m glad the insights from our surveys and dashboards have been valuable, I’m truly sorry that parts of your experience haven’t met the standard you expect from us.
Your comments are important, and it’s clear we’ve fallen short. I appreciate you taking the time to highlight where things haven’t felt smooth or supported.
We take this seriously, and I’d welcome the chance to connect directly so I can better understand your experience and ensure we’re aligning with your expectations moving forward.
Thank you again for your transparency.
