Best Experience Management Software with Customer Experience Capabilities
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OverviewPros and Cons
ProsEase of Use, Helpful, Review Management, Customer Support, Features
ConsMissing Features, Improvement Needed, Review Management, Limited Features, Learning Curve
Birdeye features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
8.7
Customer Effort Score (CES)
Average: 8.1
8.9
Customer Satisfaction (CSAT) Score
Average: 8.5
8.7
Net Promoter Score (NPS)
Average: 8.6
OverviewPros and Cons
ProsEase of Use, Review Management, Helpful, Centralized Reviews, Reputation Management
ConsImprovement Needed, Review Management, Missing Features, Reporting Issues, Review Issues
Reputation features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
8.8
Customer Effort Score (CES)
Average: 8.1
8.9
Customer Satisfaction (CSAT) Score
Average: 8.5
8.8
Net Promoter Score (NPS)
Average: 8.6
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OverviewPros and Cons
ProsEase of Use, Helpful, Feedback Management, Customer Feedback, Insights Generation
ConsScoring System Issues, Inadequate Feedback, Reporting Issues, Survey Issues, Not Intuitive
Resonate CX features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
8.8
Customer Effort Score (CES)
Average: 8.1
8.9
Customer Satisfaction (CSAT) Score
Average: 8.5
9.4
Net Promoter Score (NPS)
Average: 8.6
(17)4.5 out of 5
View top Consulting Services for Dynamics 365 Customer Voice
OverviewPros and Cons
ProsEase of Use, Intuitive
ConsDelayed Services, Improvement Needed
Dynamics 365 Customer Voice features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.1
7.7
Customer Effort Score (CES)
Average: 8.1
8.2
Customer Satisfaction (CSAT) Score
Average: 8.5
7.9
Net Promoter Score (NPS)
Average: 8.6
OverviewPros and Cons
ProsEase of Use, Customer Support, Customer Feedback, Helpful, Easy Setup
ConsDifficult Reporting, Limited Customization, Survey Limitations, Integration Issues, Manual Processes
AskNicely features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
9.0
Customer Effort Score (CES)
Average: 8.1
9.5
Customer Satisfaction (CSAT) Score
Average: 8.5
9.7
Net Promoter Score (NPS)
Average: 8.6
(747)4.3 out of 5
Entry Level Price:Contact Us
View top Consulting Services for Qualtrics Customer Experience
OverviewPros and Cons
ProsEase of Use, Analytics, Helpful, Feedback Management, Insights Generation
ConsComplexity, Improvement Needed, Limited Customization, Not Intuitive, Expensive
Qualtrics Customer Experience features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.1
8.8
Customer Effort Score (CES)
Average: 8.1
8.9
Customer Satisfaction (CSAT) Score
Average: 8.5
9.1
Net Promoter Score (NPS)
Average: 8.6
(199)4.5 out of 5
Entry Level Price:Contact Us
View top Consulting Services for Medallia Customer Experience
OverviewPros and Cons
ProsFeedback Management, Helpful, Ease of Use, Customer Support, Insights Generation
ConsLearning Curve, Limitations, Steep Learning Curve, AI Limitations, Difficult Reporting
Medallia Customer Experience features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
8.7
Customer Effort Score (CES)
Average: 8.1
9.2
Customer Satisfaction (CSAT) Score
Average: 8.5
9.4
Net Promoter Score (NPS)
Average: 8.6
(364)4.7 out of 5
1st Easiest To Use in Experience Management software
OverviewPros and Cons
ProsEase of Use, Helpful, Customer Support, Review Management, Experience
ConsLinking Issues, Reporting Issues, Missing Features, Social Media Integration, Connection Issues
Experience.com features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
9.1
Customer Effort Score (CES)
Average: 8.1
9.3
Customer Satisfaction (CSAT) Score
Average: 8.5
9.2
Net Promoter Score (NPS)
Average: 8.6
(130)4.6 out of 5
Entry Level Price:Starting at £149.00
8th Easiest To Use in Experience Management software
OverviewPros and Cons
ProsCustomer Support, Ease of Use, Helpful, User-Friendly, Team Helpfulness
ConsMissing Features, Poor Reporting, Improvement Needed, Limited Customization, Difficult Reporting
Feefo features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
8.0
Customer Effort Score (CES)
Average: 8.1
8.5
Customer Satisfaction (CSAT) Score
Average: 8.5
8.7
Net Promoter Score (NPS)
Average: 8.6
OverviewPros and Cons
ProsCustomer Focus, Helpful, Insights Generation, Customer Insights, Customer Support
ConsDelay Issues, Time-Consumption
SMG - Service Management Group features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
8.8
Customer Effort Score (CES)
Average: 8.1
9.4
Customer Satisfaction (CSAT) Score
Average: 8.5
9.2
Net Promoter Score (NPS)
Average: 8.6
OverviewUser Satisfaction
InMoment Experience Improvement (XI) Platform features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
8.0
Customer Effort Score (CES)
Average: 8.1
8.9
Customer Satisfaction (CSAT) Score
Average: 8.5
9.5
Net Promoter Score (NPS)
Average: 8.6
(81)4.7 out of 5
Entry Level Price:Starting at $99.00
10th Easiest To Use in Experience Management software
OverviewPros and Cons
ProsCustomer Support, Ease of Use, Easy Setup, Helpful, Improvement
ConsSoftware Instability, Call Issues, Improvement Needed, Layout Issues, Learning Curve
Zonka Feedback features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
9.9
Customer Effort Score (CES)
Average: 8.1
9.8
Customer Satisfaction (CSAT) Score
Average: 8.5
9.7
Net Promoter Score (NPS)
Average: 8.6
OverviewPros and Cons
ProsEase of Use, Customer Support, Survey Management, Intuitive, Helpful
ConsComplexity, Survey Limitations, Difficult Reporting, UX Improvement, Filtering Issues
Alida features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
7.6
Customer Effort Score (CES)
Average: 8.1
8.3
Customer Satisfaction (CSAT) Score
Average: 8.5
8.6
Net Promoter Score (NPS)
Average: 8.6
OverviewPros and Cons
ProsCustomer Feedback, Feedback Management, Health Scoring
ConsComplexity, Difficult Reporting, Learning Curve
QuestionPro CX features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
9.3
Customer Effort Score (CES)
Average: 8.1
9.3
Customer Satisfaction (CSAT) Score
Average: 8.5
8.8
Net Promoter Score (NPS)
Average: 8.6
OverviewUser Satisfaction
Gemseek features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
7.8
Customer Effort Score (CES)
Average: 8.1
8.9
Customer Satisfaction (CSAT) Score
Average: 8.5
8.8
Net Promoter Score (NPS)
Average: 8.6
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