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Best Experience Management Software with Customer Experience Capabilities

Below are the top-rated Experience Management Software with Customer Experience capabilities, as verified by G2’s Research team. Real users have identified Customer Experience as an important function of Experience Management Software. Compare different products that offer this feature so you can decide which is best for your business needs.
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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47 Listings in Experience Management Available
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    G2 Score
Birdeye
(3,889)4.7 out of 5
Optimized for quick response
3rd Easiest To Use in Experience Management software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by the biggest multi-location brands globally including H&R Block, Aspen Dental, and Caesars Entertainment. One P

    Users
    • Owner
    • Marketing Manager
    Industries
    • Hospital & Health Care
    • Real Estate
    Market Segment
    • 49% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Birdeye is a software platform used for social media and content creation, review management, and customer communication, with features such as AI integration and automated messaging.
    • Reviewers appreciate Birdeye's user-friendly interface, its ability to consolidate reviews from multiple platforms, the convenience of automated messaging, and the excellent customer support they receive.
    • Reviewers experienced issues with Birdeye such as occasional glitches, a steep learning curve, limited notification settings, and delays in review syncing, and some found the AI responses lacking.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Birdeye Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    842
    Ease of Use
    830
    Review Management
    680
    Customer Support
    625
    Features
    479
    Cons
    Missing Features
    183
    Improvement Needed
    136
    Review Management
    127
    Learning Curve
    123
    Limited Features
    113
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Birdeye features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Customer Effort Score (CES)
    Average: 8.1
    8.9
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    8.7
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Birdeye
    Company Website
    Year Founded
    2012
    HQ Location
    Palo Alto, CA
    Twitter
    @BirdEye_
    5,237 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,434 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by the biggest multi-location brands globally including H&R Block, Aspen Dental, and Caesars Entertainment. One P

Users
  • Owner
  • Marketing Manager
Industries
  • Hospital & Health Care
  • Real Estate
Market Segment
  • 49% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Birdeye is a software platform used for social media and content creation, review management, and customer communication, with features such as AI integration and automated messaging.
  • Reviewers appreciate Birdeye's user-friendly interface, its ability to consolidate reviews from multiple platforms, the convenience of automated messaging, and the excellent customer support they receive.
  • Reviewers experienced issues with Birdeye such as occasional glitches, a steep learning curve, limited notification settings, and delays in review syncing, and some found the AI responses lacking.
Birdeye Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
842
Ease of Use
830
Review Management
680
Customer Support
625
Features
479
Cons
Missing Features
183
Improvement Needed
136
Review Management
127
Learning Curve
123
Limited Features
113
View All Pros and Cons
Birdeye features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
8.7
Customer Effort Score (CES)
Average: 8.1
8.9
Customer Satisfaction (CSAT) Score
Average: 8.5
8.7
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
Birdeye
Company Website
Year Founded
2012
HQ Location
Palo Alto, CA
Twitter
@BirdEye_
5,237 Twitter followers
LinkedIn® Page
www.linkedin.com
1,434 employees on LinkedIn®
Reputation
(2,387)4.6 out of 5
Optimized for quick response
4th Easiest To Use in Experience Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a busin

    Users
    • Community Manager
    • Property Manager
    Industries
    • Automotive
    • Real Estate
    Market Segment
    • 45% Mid-Market
    • 29% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Reputation is a centralized platform that collects and manages user ratings and reviews from various platforms, offers real-time review monitoring, and provides analytical reports on trends and sentiments.
    • Users frequently mention the convenience of having all reviews in one place, the ability to directly reply to users, and the insights gained from marketing campaigns which guide them in SEO improvements.
    • Users reported occasional lags in the system, a lack of robust social media management features, and challenges in maintaining reputation scores due to variables beyond their control.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Reputation Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    271
    Review Management
    192
    Helpful
    175
    Centralized Reviews
    151
    Reputation Management
    144
    Cons
    Improvement Needed
    68
    Missing Features
    55
    Review Management
    55
    Reporting Issues
    41
    Review Issues
    38
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Reputation features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Customer Effort Score (CES)
    Average: 8.1
    8.9
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    8.8
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Reputation
    Company Website
    Year Founded
    2006
    HQ Location
    Redwood City, CA
    Twitter
    @Reputation_Com
    10,949 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    728 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a busin

Users
  • Community Manager
  • Property Manager
Industries
  • Automotive
  • Real Estate
Market Segment
  • 45% Mid-Market
  • 29% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Reputation is a centralized platform that collects and manages user ratings and reviews from various platforms, offers real-time review monitoring, and provides analytical reports on trends and sentiments.
  • Users frequently mention the convenience of having all reviews in one place, the ability to directly reply to users, and the insights gained from marketing campaigns which guide them in SEO improvements.
  • Users reported occasional lags in the system, a lack of robust social media management features, and challenges in maintaining reputation scores due to variables beyond their control.
Reputation Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
271
Review Management
192
Helpful
175
Centralized Reviews
151
Reputation Management
144
Cons
Improvement Needed
68
Missing Features
55
Review Management
55
Reporting Issues
41
Review Issues
38
View All Pros and Cons
Reputation features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
8.8
Customer Effort Score (CES)
Average: 8.1
8.9
Customer Satisfaction (CSAT) Score
Average: 8.5
8.8
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
Reputation
Company Website
Year Founded
2006
HQ Location
Redwood City, CA
Twitter
@Reputation_Com
10,949 Twitter followers
LinkedIn® Page
www.linkedin.com
728 employees on LinkedIn®
G2 Advertising
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Resonate CX
(455)4.6 out of 5
5th Easiest To Use in Experience Management software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-wi

    Users
    • Store Manager
    • Store manager
    Industries
    • Retail
    • Education Management
    Market Segment
    • 36% Small-Business
    • 35% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Resonate CX is a platform that provides real-time feedback from clients, streamlines the feedback process, and integrates with OfficeRND to pull client info for surveys.
    • Users frequently mention the ease of use, the valuable insights provided by the platform, the ability to track NPS scores and client feedback, and the efficient initial setup process.
    • Users mentioned challenges with the user interface, the lack of mandatory explanations for low scores, the inability to remove mistakenly submitted scores, and the need for customizable alerts for high-priority issues.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Resonate CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    129
    Helpful
    121
    Feedback Management
    107
    Customer Feedback
    100
    Insights Generation
    49
    Cons
    Scoring System Issues
    47
    Inadequate Feedback
    34
    Survey Issues
    23
    Reporting Issues
    21
    Review Management
    20
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Resonate CX features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Customer Effort Score (CES)
    Average: 8.1
    8.9
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    9.4
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Resonate Solutions
    Company Website
    Year Founded
    2001
    HQ Location
    North Sydney, Australia
    Twitter
    @ResonateAU
    213 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    59 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-wi

Users
  • Store Manager
  • Store manager
Industries
  • Retail
  • Education Management
Market Segment
  • 36% Small-Business
  • 35% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Resonate CX is a platform that provides real-time feedback from clients, streamlines the feedback process, and integrates with OfficeRND to pull client info for surveys.
  • Users frequently mention the ease of use, the valuable insights provided by the platform, the ability to track NPS scores and client feedback, and the efficient initial setup process.
  • Users mentioned challenges with the user interface, the lack of mandatory explanations for low scores, the inability to remove mistakenly submitted scores, and the need for customizable alerts for high-priority issues.
Resonate CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
129
Helpful
121
Feedback Management
107
Customer Feedback
100
Insights Generation
49
Cons
Scoring System Issues
47
Inadequate Feedback
34
Survey Issues
23
Reporting Issues
21
Review Management
20
View All Pros and Cons
Resonate CX features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
8.8
Customer Effort Score (CES)
Average: 8.1
8.9
Customer Satisfaction (CSAT) Score
Average: 8.5
9.4
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
Resonate Solutions
Company Website
Year Founded
2001
HQ Location
North Sydney, Australia
Twitter
@ResonateAU
213 Twitter followers
LinkedIn® Page
www.linkedin.com
59 employees on LinkedIn®
Dynamics 365 Customer Voice
(17)4.5 out of 5
View top Consulting Services for Dynamics 365 Customer Voice
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dynamics 365 Customer Voice is an enterprise feedback management solution that enables organizations to create, distribute, and analyze surveys to gather real-time customer insights. Seamlessly integr

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 35% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dynamics 365 Customer Voice Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Intuitive
    1
    Cons
    Delayed Services
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dynamics 365 Customer Voice features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.1
    7.7
    Customer Effort Score (CES)
    Average: 8.1
    8.2
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    7.9
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Microsoft
    Year Founded
    1975
    HQ Location
    Redmond, Washington
    Twitter
    @microsoft
    13,087,692 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    226,132 employees on LinkedIn®
    Ownership
    MSFT
Product Description
How are these determined?Information
This description is provided by the seller.

Dynamics 365 Customer Voice is an enterprise feedback management solution that enables organizations to create, distribute, and analyze surveys to gather real-time customer insights. Seamlessly integr

Users
No information available
Industries
No information available
Market Segment
  • 35% Mid-Market
  • 35% Small-Business
Dynamics 365 Customer Voice Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Intuitive
1
Cons
Delayed Services
1
View All Pros and Cons
Dynamics 365 Customer Voice features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.1
7.7
Customer Effort Score (CES)
Average: 8.1
8.2
Customer Satisfaction (CSAT) Score
Average: 8.5
7.9
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
Microsoft
Year Founded
1975
HQ Location
Redmond, Washington
Twitter
@microsoft
13,087,692 Twitter followers
LinkedIn® Page
www.linkedin.com
226,132 employees on LinkedIn®
Ownership
MSFT
AskNicely
(1,045)4.7 out of 5
Optimized for quick response
2nd Easiest To Use in Experience Management software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AskNicely is the recognized leader in customer experience management and has the only desktop-to-mobile platform for people-powered businesses. We bring feedback, insights, coaching and brand-aligned

    Users
    • Customer Success Manager
    • Marketing Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 48% Mid-Market
    • 43% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • AskNicely Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    31
    Customer Support
    23
    Customer Feedback
    17
    Helpful
    16
    Intuitive
    11
    Cons
    Difficult Reporting
    7
    Limited Customization
    6
    Survey Limitations
    4
    Integration Issues
    3
    Layout Issues
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • AskNicely features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Customer Effort Score (CES)
    Average: 8.1
    9.5
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    9.7
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AskNicely
    Company Website
    Year Founded
    2014
    HQ Location
    Portland, OR
    Twitter
    @asknicely
    2,323 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    64 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AskNicely is the recognized leader in customer experience management and has the only desktop-to-mobile platform for people-powered businesses. We bring feedback, insights, coaching and brand-aligned

Users
  • Customer Success Manager
  • Marketing Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 48% Mid-Market
  • 43% Small-Business
AskNicely Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
31
Customer Support
23
Customer Feedback
17
Helpful
16
Intuitive
11
Cons
Difficult Reporting
7
Limited Customization
6
Survey Limitations
4
Integration Issues
3
Layout Issues
3
View All Pros and Cons
AskNicely features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
9.0
Customer Effort Score (CES)
Average: 8.1
9.5
Customer Satisfaction (CSAT) Score
Average: 8.5
9.7
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
AskNicely
Company Website
Year Founded
2014
HQ Location
Portland, OR
Twitter
@asknicely
2,323 Twitter followers
LinkedIn® Page
www.linkedin.com
64 employees on LinkedIn®
Qualtrics Customer Experience
(746)4.3 out of 5
Optimized for quick response
View top Consulting Services for Qualtrics Customer Experience
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to bette

    Users
    • Community Manager
    • Business Data Analyst
    Industries
    • Information Technology and Services
    • Higher Education
    Market Segment
    • 52% Enterprise
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Qualtrics Customer Experience Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    14
    Analytics
    10
    Helpful
    10
    Customer Support
    7
    Dashboard Usability
    7
    Cons
    Improvement Needed
    6
    Limited Customization
    5
    Complexity
    4
    Expensive
    4
    Integration Issues
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Qualtrics Customer Experience features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Customer Effort Score (CES)
    Average: 8.1
    8.8
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    9.1
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Qualtrics
    Company Website
    Year Founded
    2002
    HQ Location
    Provo, UT
    Twitter
    @Qualtrics
    42,200 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,069 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to bette

Users
  • Community Manager
  • Business Data Analyst
Industries
  • Information Technology and Services
  • Higher Education
Market Segment
  • 52% Enterprise
  • 36% Mid-Market
Qualtrics Customer Experience Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
14
Analytics
10
Helpful
10
Customer Support
7
Dashboard Usability
7
Cons
Improvement Needed
6
Limited Customization
5
Complexity
4
Expensive
4
Integration Issues
4
View All Pros and Cons
Qualtrics Customer Experience features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.1
8.8
Customer Effort Score (CES)
Average: 8.1
8.8
Customer Satisfaction (CSAT) Score
Average: 8.5
9.1
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
Qualtrics
Company Website
Year Founded
2002
HQ Location
Provo, UT
Twitter
@Qualtrics
42,200 Twitter followers
LinkedIn® Page
www.linkedin.com
6,069 employees on LinkedIn®
Medallia Customer Experience
(199)4.5 out of 5
Optimized for quick response
View top Consulting Services for Medallia Customer Experience
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Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medalli

    Users
    No information available
    Industries
    • Hospitality
    • Financial Services
    Market Segment
    • 62% Enterprise
    • 22% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Medallia Customer Experience Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Feedback Management
    15
    Helpful
    14
    Improvement
    9
    Customer Feedback
    8
    Insights Generation
    8
    Cons
    Difficult Reporting
    6
    Expensive
    4
    Implementation Issues
    4
    Improvement Needed
    4
    Learning Curve
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Medallia Customer Experience features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Customer Effort Score (CES)
    Average: 8.1
    9.2
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    9.4
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Medallia
    Company Website
    Year Founded
    2001
    HQ Location
    San Francisco, CA
    Twitter
    @Medallia
    12,277 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,978 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medalli

Users
No information available
Industries
  • Hospitality
  • Financial Services
Market Segment
  • 62% Enterprise
  • 22% Mid-Market
Medallia Customer Experience Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Feedback Management
15
Helpful
14
Improvement
9
Customer Feedback
8
Insights Generation
8
Cons
Difficult Reporting
6
Expensive
4
Implementation Issues
4
Improvement Needed
4
Learning Curve
4
View All Pros and Cons
Medallia Customer Experience features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
8.7
Customer Effort Score (CES)
Average: 8.1
9.2
Customer Satisfaction (CSAT) Score
Average: 8.5
9.4
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
Medallia
Company Website
Year Founded
2001
HQ Location
San Francisco, CA
Twitter
@Medallia
12,277 Twitter followers
LinkedIn® Page
www.linkedin.com
1,978 employees on LinkedIn®
Experience.com
(358)4.8 out of 5
Optimized for quick response
1st Easiest To Use in Experience Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Experience.com is a comprehensive reputation management solution designed to help businesses enhance their online presence through the effective use of customer feedback and artificial intelligence. T

    Users
    • Branch Manager
    • Loan Officer
    Industries
    • Financial Services
    • Real Estate
    Market Segment
    • 41% Mid-Market
    • 30% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Experience.com is a platform that provides a space for clients to leave reviews, helping businesses expand their social reach and improve their online presence.
    • Users frequently mention the ease of setup and use, the platform's SEO capabilities, the quality of customer support, and the benefit of having an all-in-one review platform.
    • Users reported issues with the website analytics not identifying certain specific items, difficulties in transferring initial experience reviews from one company to another, and a lack of customization outside of the templates offered.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Experience.com Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    124
    Helpful
    100
    Customer Support
    82
    Review Management
    78
    Experience
    68
    Cons
    Linking Issues
    20
    Review Management
    18
    Missing Features
    16
    Reporting Issues
    16
    Posting Issues
    13
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Experience.com features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    9.1
    Customer Effort Score (CES)
    Average: 8.1
    9.3
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    9.2
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Experience.com
    Company Website
    Year Founded
    2015
    HQ Location
    San Ramon, California
    LinkedIn® Page
    www.linkedin.com
    254 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Experience.com is a comprehensive reputation management solution designed to help businesses enhance their online presence through the effective use of customer feedback and artificial intelligence. T

Users
  • Branch Manager
  • Loan Officer
Industries
  • Financial Services
  • Real Estate
Market Segment
  • 41% Mid-Market
  • 30% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Experience.com is a platform that provides a space for clients to leave reviews, helping businesses expand their social reach and improve their online presence.
  • Users frequently mention the ease of setup and use, the platform's SEO capabilities, the quality of customer support, and the benefit of having an all-in-one review platform.
  • Users reported issues with the website analytics not identifying certain specific items, difficulties in transferring initial experience reviews from one company to another, and a lack of customization outside of the templates offered.
Experience.com Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
124
Helpful
100
Customer Support
82
Review Management
78
Experience
68
Cons
Linking Issues
20
Review Management
18
Missing Features
16
Reporting Issues
16
Posting Issues
13
View All Pros and Cons
Experience.com features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
9.1
Customer Effort Score (CES)
Average: 8.1
9.3
Customer Satisfaction (CSAT) Score
Average: 8.5
9.2
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
Experience.com
Company Website
Year Founded
2015
HQ Location
San Ramon, California
LinkedIn® Page
www.linkedin.com
254 employees on LinkedIn®
Feefo
(128)4.6 out of 5
8th Easiest To Use in Experience Management software
Save to My Lists
Entry Level Price:Starting at £149.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Feefo offers more than just stars. We bring your brand to life with the power of customer feedback. Enriched insights, intuitive features, expert advice: everything you need to transform your custo

    Users
    • Managing Director
    Industries
    • Retail
    • Leisure, Travel & Tourism
    Market Segment
    • 52% Small-Business
    • 34% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Feefo is a software that automates data uploads and requires minimal input, providing a platform for sending emails, updating campaigns, and calculating NPS scores.
    • Users frequently mention the ease of use, reliability, and quick customer support response as key benefits, along with the ability to easily update content and calculate NPS scores.
    • Users experienced some difficulties with the reporting suite, finding it less comprehensive, and some found the AI review writer to be too long and the customization options for review request emails to be somewhat limited.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Feefo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    59
    Ease of Use
    48
    Helpful
    43
    User-Friendly
    31
    Team Helpfulness
    27
    Cons
    Missing Features
    9
    Poor Reporting
    8
    Improvement Needed
    7
    Limited Customization
    6
    Difficult Reporting
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Feefo features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.0
    Customer Effort Score (CES)
    Average: 8.1
    8.5
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    8.7
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Feefo
    Company Website
    Year Founded
    2010
    HQ Location
    Petersfield, United Kingdom
    Twitter
    @Feefo_Official
    6,315 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    128 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Feefo offers more than just stars. We bring your brand to life with the power of customer feedback. Enriched insights, intuitive features, expert advice: everything you need to transform your custo

Users
  • Managing Director
Industries
  • Retail
  • Leisure, Travel & Tourism
Market Segment
  • 52% Small-Business
  • 34% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Feefo is a software that automates data uploads and requires minimal input, providing a platform for sending emails, updating campaigns, and calculating NPS scores.
  • Users frequently mention the ease of use, reliability, and quick customer support response as key benefits, along with the ability to easily update content and calculate NPS scores.
  • Users experienced some difficulties with the reporting suite, finding it less comprehensive, and some found the AI review writer to be too long and the customization options for review request emails to be somewhat limited.
Feefo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
59
Ease of Use
48
Helpful
43
User-Friendly
31
Team Helpfulness
27
Cons
Missing Features
9
Poor Reporting
8
Improvement Needed
7
Limited Customization
6
Difficult Reporting
5
View All Pros and Cons
Feefo features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
8.0
Customer Effort Score (CES)
Average: 8.1
8.5
Customer Satisfaction (CSAT) Score
Average: 8.5
8.7
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
Feefo
Company Website
Year Founded
2010
HQ Location
Petersfield, United Kingdom
Twitter
@Feefo_Official
6,315 Twitter followers
LinkedIn® Page
www.linkedin.com
128 employees on LinkedIn®
SMG - Service Management Group
(50)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SMG delivers the future of Unified Experience Management®, empowering brands to engage customers and employees like never before. Powered by Ignite®, our AI-native platform, and the industry’s only so

    Users
    • District Manager
    Industries
    • Retail
    • Restaurants
    Market Segment
    • 52% Enterprise
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SMG - Service Management Group Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Focus
    3
    Helpful
    2
    Insights Generation
    2
    Customer Insights
    1
    Customer Support
    1
    Cons
    Delay Issues
    1
    Time-Consumption
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SMG - Service Management Group features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Customer Effort Score (CES)
    Average: 8.1
    9.4
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    9.2
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SMG - Service Management Group
    Year Founded
    1991
    HQ Location
    Remote-First Organization , US
    LinkedIn® Page
    www.linkedin.com
    552 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SMG delivers the future of Unified Experience Management®, empowering brands to engage customers and employees like never before. Powered by Ignite®, our AI-native platform, and the industry’s only so

Users
  • District Manager
Industries
  • Retail
  • Restaurants
Market Segment
  • 52% Enterprise
  • 34% Mid-Market
SMG - Service Management Group Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Focus
3
Helpful
2
Insights Generation
2
Customer Insights
1
Customer Support
1
Cons
Delay Issues
1
Time-Consumption
1
View All Pros and Cons
SMG - Service Management Group features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
8.8
Customer Effort Score (CES)
Average: 8.1
9.4
Customer Satisfaction (CSAT) Score
Average: 8.5
9.2
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
SMG - Service Management Group
Year Founded
1991
HQ Location
Remote-First Organization , US
LinkedIn® Page
www.linkedin.com
552 employees on LinkedIn®
InMoment Experience Improvement (XI) Platform
(319)4.7 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data t

    Users
    • Product Manager
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • InMoment Experience Improvement (XI) Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Feedback
    5
    Feedback Management
    4
    Data Management
    3
    Ease of Use
    3
    Helpful
    3
    Cons
    Expensive
    2
    Filtering Issues
    2
    Limitations
    2
    Limited Customization
    2
    AI Limitations
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • InMoment Experience Improvement (XI) Platform features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    8.0
    Customer Effort Score (CES)
    Average: 8.1
    8.9
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    9.5
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    PG Forsta
    HQ Location
    Salt Lake City, Utah
    LinkedIn® Page
    www.linkedin.com
    502 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data t

Users
  • Product Manager
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Small-Business
  • 39% Mid-Market
InMoment Experience Improvement (XI) Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Feedback
5
Feedback Management
4
Data Management
3
Ease of Use
3
Helpful
3
Cons
Expensive
2
Filtering Issues
2
Limitations
2
Limited Customization
2
AI Limitations
1
View All Pros and Cons
InMoment Experience Improvement (XI) Platform features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
8.0
Customer Effort Score (CES)
Average: 8.1
8.9
Customer Satisfaction (CSAT) Score
Average: 8.5
9.5
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
PG Forsta
HQ Location
Salt Lake City, Utah
LinkedIn® Page
www.linkedin.com
502 employees on LinkedIn®
Alida
(131)4.4 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers can help companies make better decisions and drive long te

    Users
    No information available
    Industries
    • Retail
    • Hospital & Health Care
    Market Segment
    • 62% Enterprise
    • 27% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Alida Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    32
    Customer Support
    19
    Survey Management
    16
    Intuitive
    14
    Helpful
    12
    Cons
    Survey Limitations
    7
    Complexity
    6
    Difficult Reporting
    6
    UX Improvement
    6
    Filtering Issues
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Alida features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    7.6
    Customer Effort Score (CES)
    Average: 8.1
    8.3
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    8.6
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Alida
    Company Website
    Year Founded
    2000
    HQ Location
    Toronto, Canada
    Twitter
    @Alida
    145 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    402 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers can help companies make better decisions and drive long te

Users
No information available
Industries
  • Retail
  • Hospital & Health Care
Market Segment
  • 62% Enterprise
  • 27% Mid-Market
Alida Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
32
Customer Support
19
Survey Management
16
Intuitive
14
Helpful
12
Cons
Survey Limitations
7
Complexity
6
Difficult Reporting
6
UX Improvement
6
Filtering Issues
5
View All Pros and Cons
Alida features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
7.6
Customer Effort Score (CES)
Average: 8.1
8.3
Customer Satisfaction (CSAT) Score
Average: 8.5
8.6
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
Alida
Company Website
Year Founded
2000
HQ Location
Toronto, Canada
Twitter
@Alida
145 Twitter followers
LinkedIn® Page
www.linkedin.com
402 employees on LinkedIn®
Zonka Feedback
(80)4.7 out of 5
10th Easiest To Use in Experience Management software
Save to My Lists
Entry Level Price:Starting at $99.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform for businesses to collect feedback across channels, unify scattered sources in one place, analyze it with AI, and act in r

    Users
    • CEO
    • Founder
    Industries
    • Marketing and Advertising
    • Education Management
    Market Segment
    • 64% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zonka Feedback Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    10
    Customer Support
    7
    Helpful
    6
    Easy Setup
    5
    Customization
    4
    Cons
    Limitations
    3
    Software Instability
    3
    Poor Design
    2
    Call Issues
    1
    Expensive
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zonka Feedback features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    9.9
    Customer Effort Score (CES)
    Average: 8.1
    9.8
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    9.7
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zonka Feedback
    Company Website
    Year Founded
    2014
    HQ Location
    Gurugram, Haryana
    Twitter
    @zonkafeedback
    1,273 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    33 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform for businesses to collect feedback across channels, unify scattered sources in one place, analyze it with AI, and act in r

Users
  • CEO
  • Founder
Industries
  • Marketing and Advertising
  • Education Management
Market Segment
  • 64% Small-Business
  • 29% Mid-Market
Zonka Feedback Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Customer Support
7
Helpful
6
Easy Setup
5
Customization
4
Cons
Limitations
3
Software Instability
3
Poor Design
2
Call Issues
1
Expensive
1
View All Pros and Cons
Zonka Feedback features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
9.9
Customer Effort Score (CES)
Average: 8.1
9.8
Customer Satisfaction (CSAT) Score
Average: 8.5
9.7
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
Zonka Feedback
Company Website
Year Founded
2014
HQ Location
Gurugram, Haryana
Twitter
@zonkafeedback
1,273 Twitter followers
LinkedIn® Page
www.linkedin.com
33 employees on LinkedIn®
QuestionPro CX
(11)4.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    QuestionPro CX analyzes textual feedback of your customers and gain insights from the qualitative data.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 82% Small-Business
    • 18% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • QuestionPro CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Feedback
    1
    Feedback Management
    1
    Health Scoring
    1
    Cons
    Complexity
    1
    Difficult Reporting
    1
    Learning Curve
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • QuestionPro CX features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Customer Effort Score (CES)
    Average: 8.1
    9.3
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    8.8
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    QuestionPro
    Year Founded
    2005
    HQ Location
    Austin , Texas
    Twitter
    @questionpro
    13,149 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    523 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

QuestionPro CX analyzes textual feedback of your customers and gain insights from the qualitative data.

Users
No information available
Industries
No information available
Market Segment
  • 82% Small-Business
  • 18% Mid-Market
QuestionPro CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Feedback
1
Feedback Management
1
Health Scoring
1
Cons
Complexity
1
Difficult Reporting
1
Learning Curve
1
View All Pros and Cons
QuestionPro CX features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
9.3
Customer Effort Score (CES)
Average: 8.1
9.3
Customer Satisfaction (CSAT) Score
Average: 8.5
8.8
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
QuestionPro
Year Founded
2005
HQ Location
Austin , Texas
Twitter
@questionpro
13,149 Twitter followers
LinkedIn® Page
www.linkedin.com
523 employees on LinkedIn®
Gemseek
(20)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    GemSeekCX Management platform helps you deliver outstanding customer experience when it matters and to achieve continuous improvement and growth. Measure how well you keep your promises at every touch

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 60% Small-Business
    • 20% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gemseek features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    7.8
    Customer Effort Score (CES)
    Average: 8.1
    8.9
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    8.8
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gemseek
    Year Founded
    2011
    HQ Location
    London, England
    Twitter
    @gemseek
    232 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

GemSeekCX Management platform helps you deliver outstanding customer experience when it matters and to achieve continuous improvement and growth. Measure how well you keep your promises at every touch

Users
No information available
Industries
No information available
Market Segment
  • 60% Small-Business
  • 20% Enterprise
Gemseek features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
7.8
Customer Effort Score (CES)
Average: 8.1
8.9
Customer Satisfaction (CSAT) Score
Average: 8.5
8.8
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
Gemseek
Year Founded
2011
HQ Location
London, England
Twitter
@gemseek
232 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
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