Best Co-Browsing Software

How Many Co-Browsing Software Products Does G2 Track?

Total Products under this Category: 37

Category Stats (Oct 2026)

  • Average Rating: 4.52/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Cobrowse.io (+2.15%) - Among all products in this category, Cobrowse.io recorded the largest rating increase compared to last month

Last updated: October 14, 2026

How Does G2 Rank Co-Browsing Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 7,900+ Authentic Reviews
  • 37+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Co-Browsing Software

G2 Grid® for Co-Browsing Software plotting products by satisfaction and market presence

Highlighted products: TeamViewer, Zoho Assist, Glia, Genesys Cloud CX, Channel.me Cobrowsing, Realtime, Upscope, and Talisma Chat & Cobrowse.

Underlying data: [Grid® JSON](https://www.g2.com/categories/co-browsing/grids.json?focus%5B%5D=teamviewer&focus%5B%5D=zoho-assist&focus%5B%5D=glia&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=channel-me-cobrowsing&focus%5B%5D=recursive-labs-realtime&focus%5B%5D=upscope&focus%5B%5D=talisma-chat-cobrowse)

TeamViewer

TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com.

Average Rating: 4.5/5.0

Total Reviews: 4,103

How Do G2 Users Rate TeamViewer?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.2/10)
  • Real Time Assistance: 9.3/10 (Category avg: 8.7/10)
  • Data Masking: 8.9/10 (Category avg: 8.9/10)
  • Access Control: 9.1/10 (Category avg: 8.9/10)

Who Is the Company Behind TeamViewer?

  • Seller: TeamViewer
  • Company Website:
  • Year Founded: 2005
  • HQ Location: Goppingen
  • Twitter: @TeamViewer
    48,070 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,818 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, IT Manager
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 41% Small, 34% Medium

What Do G2 Reviewers Say About TeamViewer?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of TeamViewer, enjoying a smooth experience for remote access and support.
  • Users appreciate the easy remote access provided by TeamViewer, simplifying connections and enhancing productivity.
  • Users value the easy remote access with TeamViewer, simplifying connections and control over devices effortlessly.
  • Users love the Easy Access feature of TeamViewer, making remote connections seamless and efficient.
  • Users appreciate the seamless remote access of TeamViewer, enhancing productivity through easy connections and cross-platform compatibility.
Cons
  • Users face significant connection issues with TeamViewer, impacting performance during slow or unstable internet conditions.
  • Users experience connectivity issues with TeamViewer, leading to poor performance during slow or bad connections.
  • Users find TeamViewer expensive in South Africa due to high subscription fees and limited performance on slow connections.
  • Users experience slow performance with TeamViewer, particularly during weak internet connections and after network disruptions.
  • Users often face remote access issues with TeamViewer, including connection failures and confusing control panel interfaces.

What Are Recent G2 Reviews of TeamViewer?

What Are G2 Users Discussing About TeamViewer?

Zoho Assist

Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle.

Average Rating: 4.7/5.0

Total Reviews: 725

How Do G2 Users Rate Zoho Assist?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.2/10)
  • Real Time Assistance: 8.8/10 (Category avg: 8.7/10)
  • Data Masking: 8.5/10 (Category avg: 8.9/10)
  • Access Control: 8.9/10 (Category avg: 8.9/10)

Who Is the Company Behind Zoho Assist?

  • Seller: Zoho
  • Year Founded: 1996
  • HQ Location: Austin, TX
  • Twitter: @Zoho
    137,880 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30,913 employees on LinkedIn®
  • Phone: +1 (888) 900-9646

Who Uses This Product?

  • Who Uses This: Owner, IT Manager
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 70% Small, 23% Medium

What Do G2 Reviewers Say About Zoho Assist?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Zoho Assist, finding it user-friendly and straightforward for managing sessions.
  • Users commend the easy setup and powerful functionality of Zoho Assist, making remote access seamless and effective.
  • Users value the fast and easy remote support provided by Zoho Assist, enhancing their overall experience significantly.
  • Users value the easy setup of Zoho Assist, appreciating its quick connection and seamless integration into their systems.
  • Users appreciate the reliability of Zoho Assist, highlighting its solid performance and great connection quality.
Cons
  • Users face remote access issues with connection difficulty and screen display limitations affecting their experience significantly.
  • Users find feature limitations in Zoho Assist frustrating, as many advanced options require additional purchases.
  • Users often face connection issues with Zoho Assist, making remote access unreliable at times.
  • Users often find the interface not user-friendly, leading to confusion and difficulty in navigating the platform.
  • Users find Zoho Assist to be expensive, with pricing concerns affecting their likelihood of repurchasing or recommending the service.

What Are Recent G2 Reviews of Zoho Assist?

What Are G2 Users Discussing About Zoho Assist?

Glia

Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs. Glia’s Banking AI operating system is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital — from front office to back office — resulting in decreased operational costs and the Universal Banker model. Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. Learn more at glia.com.

Average Rating: 4.8/5.0

Total Reviews: 89

How Do G2 Users Rate Glia?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.2/10)
  • Real Time Assistance: 9.7/10 (Category avg: 8.7/10)
  • Data Masking: 9.4/10 (Category avg: 8.9/10)
  • Access Control: 9.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Glia?

  • Seller: Glia
  • Company Website:
  • Year Founded: 2012
  • HQ Location: New York, New York
  • Twitter: @GliaInc
    1,471 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    470 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Banking, Financial Services
  • Company Size: 66% Medium, 18% Small

What Do G2 Reviewers Say About Glia?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the responsive customer support from Glia, enhancing operations and member experiences seamlessly.
  • Users appreciate the ease of use of Glia, highlighting its intuitive interface and helpful features.
  • Users value the great support and user-friendly interface of Glia, enhancing operational efficiency and member experience.
  • Users value Glia's efficient communication channels, enhancing interaction through seamless transitions between voice, video, and chat.
  • Users love Glia's seamless communication features, including voice, video, and chat, enhancing overall efficiency and user experience.
Cons
  • Users are seeking missing features like better integrations and detailed reporting to enhance their experience with Glia.
  • Users express concerns about integration issues, finding the connections with existing systems more complex than expected.
  • Users report poor customer support, highlighting delays and lack of clarity on feature enhancements from Glia.
  • Users express frustration with the limited media type selection, which complicates the experience by requiring availability across all modes.
  • Users struggle with reporting issues, desiring more detailed and granular options to enhance their experience.

What Are Recent G2 Reviews of Glia?

What Are G2 Users Discussing About Glia?

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Genesys Cloud CX

Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI.

Average Rating: 4.4/5.0

Total Reviews: 1,487

How Do G2 Users Rate Genesys Cloud CX?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.2/10)
  • Real Time Assistance: 9.2/10 (Category avg: 8.7/10)
  • Data Masking: 9.4/10 (Category avg: 8.9/10)
  • Access Control: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind Genesys Cloud CX?

  • Seller: Genesys
  • Company Website:
  • Year Founded: 1990
  • HQ Location: Menlo Park, CA
  • Twitter: @Genesys
    32,180 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    8,740 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Case Advocate, Manager
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 45% Medium, 41% Large

What Do G2 Reviewers Say About Genesys Cloud CX?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of Genesys Cloud CX, enabling seamless access and improved operational agility.
  • Users value the continuous innovation and responsive improvements of Genesys Cloud CX, enhancing operational efficiency and customer satisfaction.
  • Users value the reliability of Genesys Cloud CX, as it enhances business continuity and customer engagement effectively.
  • Users value the efficiency of Genesys Cloud CX, enhancing agility and simplifying operations to meet modern demands.
  • Users appreciate the intuitive interface of Genesys Cloud CX, enhancing management of customer interactions and workforce performance.
Cons
  • Users note the limited features of Genesys Cloud CX, leading to extra costs and complications for advanced needs.
  • Users find some missing features in Genesys Cloud CX, hindering their ability to fully utilize the system's capabilities.
  • Users find Genesys Cloud CX to have a bit of a complex interface, which can overwhelm new users and hinder navigation.
  • Users are frustrated with inadequate reporting in Genesys Cloud CX, citing limitations and clunky functionality compared to alternatives.
  • Users find the learning curve steep with Genesys Cloud CX, making navigation and feature access challenging initially.

What Are Recent G2 Reviews of Genesys Cloud CX?

What Are G2 Users Discussing About Genesys Cloud CX?

Channel.me Cobrowsing

Channel.me Cobrowsing is a remote support software designed to enhance customer service and sales interactions by enabling real-time, collaborative web browsing sessions between agents and clients. This tool allows support teams to view and interact with a customer's web browser without requiring any downloads or installations, facilitating immediate assistance and guidance through complex processes. Key Features and Functionality: - Co-Browsing: Agents can navigate web pages alongside customers, assisting with form completion, troubleshooting, and providing step-by-step guidance in real time. - Live Chat Integration: Seamlessly combines co-browsing with live chat, allowing agents to communicate with customers through text while simultaneously viewing their browser activity. - Data Security and Privacy: Implements data masking to protect sensitive information, ensuring that confidential data such as credit card details remain hidden during sessions. - Easy Implementation: Requires the addition of a single script to web pages, enabling quick and straightforward integration without extensive development resources. - Multi-Device Access: Supports co-browsing sessions across various devices, ensuring a consistent experience for users on desktops, tablets, and smartphones. - Analytics and Reporting: Provides insights into agent performance, session metrics, and customer interactions through built-in analytics and reporting tools. Primary Value and Solutions Provided: Channel.me Cobrowsing addresses the challenge of effectively assisting customers during online interactions by offering a visual, interactive support experience. It reduces the need for lengthy explanations over the phone or via email, as agents can directly demonstrate solutions and guide customers through processes. This leads to faster resolution times, increased customer satisfaction, and higher conversion rates by minimizing frustration and abandonment during complex transactions. Additionally, the platform's emphasis on security and privacy ensures that customer data is handled responsibly, fostering trust and compliance with data protection regulations.

Average Rating: 4.5/5.0

Total Reviews: 77

How Do G2 Users Rate Channel.me Cobrowsing?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.2/10)
  • Real Time Assistance: 9.1/10 (Category avg: 8.7/10)
  • Data Masking: 8.8/10 (Category avg: 8.9/10)
  • Access Control: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind Channel.me Cobrowsing?

Who Uses This Product?

  • Top Industries: Information Technology and Services, Accounting
  • Company Size: 57% Small, 37% Medium

What Do G2 Reviewers Say About Channel.me Cobrowsing?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive interface of Channel.me Cobrowsing, enabling quick and seamless sessions for both agents and customers.
  • Users find screen sharing effortless with Channel.me Cobrowsing, enhancing client trust and service efficiency.
  • Users appreciate the high level of security Channel.me offers, enhancing trust by masking sensitive information during sessions.
  • Users value the enhanced customer engagement from Channel.me Cobrowsing, significantly improving satisfaction and sales through personalized support.
  • Users love the intuitive interface and ease of integration with minimal setup, enhancing customer support experiences.
Cons
  • Users find the pricing to be high, especially for small teams, impacting accessibility and usability.
  • Users often experience lagging issues with Channel.me Cobrowsing, impacting performance and usability during busy periods.
  • Users find the limited flexibility of Channel.me Cobrowsing restrictive, impacting support effectiveness and overall experience.
  • Users find that the platform's slow performance can hinder interactions with complex web pages and applications.
  • Users find limited customization options in Channel.me, which restricts tailoring the experience to specific business needs.

What Are Recent G2 Reviews of Channel.me Cobrowsing?

Realtime

Secure, download-free cobrowsing & full desktop screensharing that integrates with most major CRMs or via custom connector. Use our view-only, collaborative, or full desktop model to deliver concierge-level support to online customers on the web's most complicated tasks.

Average Rating: 4.5/5.0

Total Reviews: 40

How Do G2 Users Rate Realtime?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.2/10)
  • Real Time Assistance: 9.9/10 (Category avg: 8.7/10)
  • Data Masking: 8.5/10 (Category avg: 8.9/10)
  • Access Control: 9.5/10 (Category avg: 8.9/10)

Who Is the Company Behind Realtime?

Who Uses This Product?

  • Who Uses This: Research Analyst, Business Development Representative
  • Top Industries: Information Technology and Services
  • Company Size: 78% Medium, 17% Small

What Do G2 Reviewers Say About Realtime?

AI-generated summary from verified user reviews

Pros
  • Users value the instant interactive support of Realtime, enhancing customer experience through real-time engagement and collaboration.
  • Users appreciate the instant interactive support of Realtime, enhancing customer engagement and problem-solving efficiency.
  • Users value the instant interactive support of Realtime, enhancing customer engagement and satisfaction through real-time solutions.
  • Users value the instant video chat of Realtime, enhancing trust and enabling quick resolution of complex issues.
  • Users value the instant communication of Realtime, significantly improving customer engagement and support resolution times.
Cons
  • Users find the dependency on a stable internet connection restrictive, impacting accessibility in areas with slower networks.
  • Users face challenges due to the dependency on stable internet connection, limiting accessibility in areas with slower networks.
  • Users face challenges due to Realtime's dependency on stable internet connections, impacting accessibility in low-speed areas.
  • Users often face issues due to the poor connectivity required by Realtime, affecting accessibility in slower network areas.
  • Users find the implementation costs of Realtime to be high, particularly for small businesses and startups.

What Are Recent G2 Reviews of Realtime?

Talisma Chat & Cobrowse

Talisma Chat & Co-Browse is a dynamic solution designed to facilitate real-time communication between organizations and their website visitors through text dialogue and collaborative browsing. This tool enables agents to interact simultaneously with multiple visitors, providing personalized and immediate attention to enhance the online experience. With seamless access to a unified view of all previous customer interactions across various communication channels, agents can respond swiftly using a comprehensive knowledge base of FAQs, response templates, web links, and documents. Key Features and Functionality: - Proactive Chat: Initiates chat sessions based on predefined visitor behaviors, such as landing on the site or exhibiting specific browsing patterns. This proactive engagement improves customer experience, reduces operational costs, decreases shopping cart abandonment, and boosts conversion rates. - Co-Browsing: Allows agents to view and interact with the visitor's current webpage in real-time, facilitating guided assistance, smoother onboarding, and effective demonstrations without requiring downloads or additional software. - Unified Customer View: Provides agents with single-click access to a consolidated history of all customer interactions across multiple channels, ensuring informed and consistent responses. - Knowledge Base Integration: Equips agents with instant access to a repository of FAQs, response templates, web links, and documents, enabling quick and accurate responses to inquiries. Primary Value and User Solutions: Talisma Chat & Co-Browse addresses the need for efficient and personalized customer engagement in the digital space. By enabling real-time, proactive communication and collaborative browsing, it enhances customer satisfaction, reduces operational costs, and increases conversion rates. The solution empowers agents with comprehensive tools and information, leading to faster issue resolution and a more cohesive customer experience.

Average Rating: 4.2/5.0

Total Reviews: 23

How Do G2 Users Rate Talisma Chat & Cobrowse?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.2/10)
  • Real Time Assistance: 8.1/10 (Category avg: 8.7/10)
  • Data Masking: 8.4/10 (Category avg: 8.9/10)
  • Access Control: 8.7/10 (Category avg: 8.9/10)

Who Is the Company Behind Talisma Chat & Cobrowse?

  • Seller: Talisma
  • Year Founded: 1999
  • HQ Location: Bengaluru, India
  • Twitter: @TalismaCustExp
    297 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    592 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 52% Small, 35% Medium

What Do G2 Reviewers Say About Talisma Chat & Cobrowse?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the real-time chat communication of Talisma, enhancing customer interaction and support efficiency.
  • Users value the personalized assistance from Talisma Chat & Cobrowse, leading to increased satisfaction and loyalty.
  • Users appreciate the helpful customer support of Talisma Chat & Cobrowse, ensuring a smooth implementation and user experience.
  • Users commend the ease of use of Talisma Chat & Cobrowse, enhancing communication seamlessly during client interactions.
  • Users value the customizable workflows of Talisma Chat & Cobrowse, enhancing efficiency and tailored support for clients.
Cons
  • Users face connection issues that disrupt service reliability, hindering effective use during important meetings.
  • Users find the complex setup of Talisma Chat & Cobrowse challenging, requiring significant technical expertise for effective use.
  • Users face feature issues with Talisma Chat & Cobrowse, limiting its effectiveness for complex organizational needs.
  • Users express concern over inadequate security, as they lack control over visible information during customer interactions.
  • Users find limited customization options for the chat window and Co-Browse features, hindering brand consistency.

What Are Recent G2 Reviews of Talisma Chat & Cobrowse?

What Are G2 Users Discussing About Talisma Chat & Cobrowse?

Upscope

Who is Upscope Co-browsing for? Who is it not for? Upscope buyers include payroll & HR, financial services, insurance, CRMs, legal software, logistics, healthcare and a wide range of SaaS companies. They use Upscope to support and onboard less tech savvy customers through their interfaces or to sell financial products to customers by co-browsing with them on the phone or desktop. Customers include Calendly, JG Wentworth, Square, Figure, Freedom Financial, Delta Dental and software providers for the biggest banks in the world, along with small and medium sized SaaS companies. Who is it not for? It's not for companies where there is a simple interface and technically advanced users, they don't need it and won't use it much and inevitably cancel their subscription. Start a trial with Upscope and we'll tell if you need it and how to get setup to prove it works for you, before you make any commitment.

Average Rating: 4.7/5.0

Total Reviews: 115

How Do G2 Users Rate Upscope?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.2/10)
  • Real Time Assistance: 9.4/10 (Category avg: 8.7/10)
  • Data Masking: 9.3/10 (Category avg: 8.9/10)
  • Access Control: 9.6/10 (Category avg: 8.9/10)

Who Is the Company Behind Upscope?

  • Seller: Upscope
  • Year Founded: 2017
  • HQ Location: London, GB
  • Twitter: @upscope_io
  • LinkedIn® Page: www.linkedin.com
    15 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Associate
  • Top Industries: Financial Services, Computer Software
  • Company Size: 44% Small, 36% Medium

What Do G2 Reviewers Say About Upscope?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Upscope, facilitating effortless communication and strong client relationships.
  • Users value the seamless customer engagement of Upscope, enhancing communication and fostering strong client relationships.
  • Users value the seamless client communication of Upscope, enhancing assistance and strengthening relationships effectively.
  • Users value the effortless communication with clients, enhancing support and fostering strong relationships.
  • Users appreciate the seamless connectivity of Upscope, facilitating effortless communication and stronger client relationships.
Cons
  • Users express a desire for improved access to clients, struggling with direct communication and client location issues on Upscope.
  • Users experience occasional connectivity issues, leading to slower performance during their sessions with Upscope.
  • Users find the difficult setup of Upscope frustrating, especially when trying to locate clients effectively.
  • Users express a desire for direct client communication through Upscope, citing challenges in locating clients by email.
  • Users find the pricing confusing and not transparent, leading to uncertainty in costs associated with Upscope.

What Are Recent G2 Reviews of Upscope?

What Are G2 Users Discussing About Upscope?

Cobrowse.io

Cobrowse is a collaborative browsing solution, designed to augment remote sales and support engagements with real-time human interaction. With Cobrowse, agents can offer tailored guidance to customers as they navigate any of your digital channels, on desktop and mobile, across the web or native iOS and Android mobile applications. The same powerful suite of tools is available for both web and mobile co-browsing: - Laser pointer - Annotation - Remote Control - Full Device Screen Share - Agent Present Mode With Universal Co-browsing, agents can stay in contact with customers as they browse third-party content, websites, and applications. The full suite of agent tools remains available across third-party content, allowing agents to provide personalized guidance throughout the customers’ digital journey. Seamless integration with enterprise CRM and CX solutions enables agents to escalate complex sales and support tickets to a collaborative browsing session without leaving the host interface. A range of flexible session initialization options and a fully customizable UI make the transition frictionless and provide a consistently branded experience across all channels. Current integrations include: - Salesforce - Genesys - Zendesk - Talkdesk - Intercom - Freshworks Cobrowse prioritizes data security, with compliant data redaction a key differentiator for businesses that deal with sensitive or private customer data. Private-by-default functionality means no images, text, or other content will be displayed unless specifically added to the allowlist, maintaining compliance with strict data protection regulations. For auditability, you can record every action the customer and agent take during a co-browsing session. Session replays provide an accurate, tamper-proof record of every interaction, which can be used for dispute resolution, to understand better how users navigate your digital platforms, or to improve agent training. For the ultimate in security, the same Cobrowse software that runs in the cloud is also available for enterprises to self-host in their cloud accounts, run in their on-premises data centers, or even deploy to air-gapped, protected networks. Proven to enhance customer and agent satisfaction, Cobrowse is trusted by businesses worldwide that prioritize customer service excellence. Co-browsing is used widely within remote sales and support environments to efficiently resolve complex enquiries and provide outstanding service when customers need it most.

Average Rating: 4.5/5.0

Total Reviews: 22

How Do G2 Users Rate Cobrowse.io?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.2/10)
  • Real Time Assistance: 9.7/10 (Category avg: 8.7/10)
  • Data Masking: 8.3/10 (Category avg: 8.9/10)
  • Access Control: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind Cobrowse.io?

Who Uses This Product?

  • Top Industries: Financial Services, Computer Software
  • Company Size: 50% Small, 36% Medium

What Do G2 Reviewers Say About Cobrowse.io?

AI-generated summary from verified user reviews

Pros
  • Users find that Cobrowse.io enhances customer engagement, facilitating interactions and improving the overall customer experience effectively.
  • Users find Cobrowse.io easy to implement, enhancing interactive customer experience and effective team collaboration for problem-solving.
  • Users find the easy implementation of Cobrowse.io beneficial for enhancing team-customer interactions and problem-solving.
  • Users find the easy setup of Cobrowse.io enhances team interactions and improves customer experience effortlessly.
  • Users find Cobrowse.io to be very easy to implement, enhancing team interactions and customer experience effortlessly.
Cons
  • Users note that enhancements to the data suite are necessary for a better experience with Cobrowse.io.

What Are Recent G2 Reviews of Cobrowse.io?

What Are G2 Users Discussing About Cobrowse.io?

Acquire

Acquire is a conversational customer engagement platform that empowers companies to deliver exceptional experiences. By simplifying communication across touchpoints and tools, personalizing interactions, and enabling the ability to architect faster and more efficient processes — people, not channels, are put at the heart of customer service interactions. Our flexible and scalable software suite offers features including live chat, video and audio calling, AI chatbots, centralized interaction management, and secure cobrowsing equipping teams to solve sales, service, and support issues easily, in real-time, and on any device. Continuously engage customers while minimizing resolution time and redundancy, and rise to the next wave of customer experience.

Average Rating: 4.2/5.0

Total Reviews: 42

How Do G2 Users Rate Acquire?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.2/10)
  • Real Time Assistance: 10.0/10 (Category avg: 8.7/10)
  • Data Masking: 10.0/10 (Category avg: 8.9/10)
  • Access Control: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Acquire?

  • Seller: Acquire
  • Year Founded: 2017
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    52 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 56% Small, 40% Medium

What Are Recent G2 Reviews of Acquire?

What Are G2 Users Discussing About Acquire?

Co-Browsing

Sariska's Co-Browsing SDK revolutionizes collaborative online browsing, offering seamless integration for businesses. This SDK, proudly presented by Sariska, enables developers to effortlessly incorporate co-browsing capabilities into their applications, allowing users to collaboratively navigate websites or apps in real-time. With this technology, customers can experience a smooth and interactive browsing journey, enhancing support, sales, and customer engagement. Trust Sariska to provide an exceptional co-browsing solution tailored to your unique requirements.

Average Rating: 4.5/5.0

Total Reviews: 51

How Do G2 Users Rate Co-Browsing?

  • Has the product been a good partner in doing business?: 7.6/10 (Category avg: 9.2/10)
  • Real Time Assistance: 8.6/10 (Category avg: 8.7/10)
  • Data Masking: 8.2/10 (Category avg: 8.9/10)
  • Access Control: 8.8/10 (Category avg: 8.9/10)

Who Is the Company Behind Co-Browsing?

  • Seller: Sariska
  • Year Founded: 2021
  • HQ Location: Bangalore, Karnataka
  • Twitter: @sariskaio
    63 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 48% Small, 46% Medium

What Do G2 Reviewers Say About Co-Browsing?

AI-generated summary from verified user reviews

Pros
  • Users value the enhanced customer support provided by co-browsing, making interactions faster and more interactive.
  • Users love the enhanced customer engagement through Co-Browsing, leading to faster resolutions and improved experiences.
  • Users value the efficiency of co-browsing, enhancing customer support and fostering seamless, real-time collaboration.
  • Users value the real-time monitoring of Co-Browsing for enhancing collaboration and problem-solving efficiency.
  • Users value the real-time collaboration of Co-Browsing, enhancing problem-solving and user experience effortlessly.
Cons
  • Users express concerns about inadequate security, fearing risks when sharing screens and dealing with compatibility issues.
  • Users experience connection issues and lagging that disrupt sessions, causing frustration during co-browsing experiences.
  • Users often face poor connectivity issues with co-browsing, leading to lag and dissatisfaction during sessions.
  • Users experience slow internet speed issues with co-browsing, impacting usability during poor connections.
  • Users experience lagging issues, which can disrupt their experience and cause discomfort with screen sharing.

What Are Recent G2 Reviews of Co-Browsing?

Surfly

Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer simply clicks a link, or button, and their co-browsing session instantly begins in their browser window, and you see what they see.  With Surfly there is no software to download and no code to add to your website. Surfly’s technology provides a smooth and fast experience, with no loss of quality, even when co-browsing websites with audio and video.  Surfly can also be easily customised to fit any customer experience flow. You can launch co-browsing sessions directly from your website and even customize the flow in such a way that it perfectly matches your website’s look and feel. With our fully documented API, you can quickly integrate Surfly into other chat solutions, CRM systems, and call center platforms. Surfly’s key features include:  - Document sharing  - Video chat  - Control switching  - Field masking  - Action logs - Behaviour control  - Customisable UI - Security and privacy compliance - Single sign on 

Average Rating: 4.8/5.0

Total Reviews: 90

How Do G2 Users Rate Surfly?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.2/10)
  • Real Time Assistance: 9.1/10 (Category avg: 8.7/10)
  • Data Masking: 9.7/10 (Category avg: 8.9/10)
  • Access Control: 9.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Surfly?

  • Seller: Surfly
  • Year Founded: 2012
  • HQ Location: Amsterdam, Netherlands
  • Twitter: @Surfly
    903 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    27 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Information Technology and Services
  • Company Size: 44% Small, 34% Medium

What Are Recent G2 Reviews of Surfly?

What Are G2 Users Discussing About Surfly?

LogMeIn Rescue

LogMeIn Rescue is an enterprise remote support platform that enables IT teams and customer support organizations to deliver fast, secure, and reliable technical support — to employees, customers, and remote devices — from a single, scalable solution. Built for moments when failure is not an option, Rescue combines purpose-built security, proven performance, and practical AI to help support teams resolve issues quickly and confidently — without compromising control, compliance, or end-user experience. Rescue is used by small help desks and the world's largest global enterprises alike, including organizations in regulated industries such as finance, healthcare, and the public sector. Whether supporting internal IT or external customer-facing teams, Rescue adapts to your environment, your workflows, and your scale. Key capabilities include: -Enterprise-grade security: 40+ granular permissions and controls, session audit logs, IP and device-based access restrictions, SSO/AD Sync, and data storage policies — purpose-built for compliance and governance requirements. -Fast, reliable connections: Sessions connect in ~20 seconds or less, backed by 99.99% uptime, 5B+ remote sessions, and 20+ years of proven enterprise performance. -Flexible support options: 12+ connection methods including PIN code, calling card, web link, and live chat — minimizing user friction across platforms and devices. -Practical AI: AI-powered diagnostics, session summaries, script building, and error analysis help technicians resolve issues faster and document more consistently. -Smart integrations: Pre-built connectors for ServiceNow, Nexthink, Salesforce and more, plus robust APIs that align Rescue with the tools and workflows where support already lives. -Multi-platform support: Support devices across Windows, Mac, iOS, Android, Linux and Chromebook. Rescue is trusted by support teams that need a solution that is secure by design, operationally dependable, and ready to evolve with the demands of AI-driven enterprise support.

Average Rating: 4.5/5.0

Total Reviews: 213

How Do G2 Users Rate LogMeIn Rescue?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.2/10)
  • Real Time Assistance: 9.2/10 (Category avg: 8.7/10)
  • Data Masking: 8.3/10 (Category avg: 8.9/10)
  • Access Control: 9.4/10 (Category avg: 8.9/10)

Who Is the Company Behind LogMeIn Rescue?

  • Seller: GoTo
  • Company Website:
  • Year Founded: 2003
  • HQ Location: Boston, MA
  • Twitter: @goto
    41,211 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    980 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 39% Medium, 35% Small

What Do G2 Reviewers Say About LogMeIn Rescue?

AI-generated summary from verified user reviews

Pros
  • Users find LogMeIn Rescue to be extremely easy to use, allowing seamless remote access and problem resolution.
  • Users appreciate the simple and effective remote access capabilities of LogMeIn Rescue for seamless support.
  • Users value the simple and effective remote assistance of LogMeIn Rescue, facilitating effortless IT support from anywhere.
  • Users appreciate the ease of remote control, allowing for effective support and problem resolution from anywhere.
  • Users appreciate the excellent customer support provided by LogMeIn Rescue, allowing for effective issue resolution.
Cons
  • Users find LogMeIn Rescue to be expensive relative to its features, lacking versatility compared to other options.
  • Users find feature limitations in LogMeIn Rescue, feeling it lacks value and stability compared to competitors.
  • Users find LogMeIn Rescue's limited features inadequate for the price compared to other remote software options.
  • Users face ticketing issues with LogMeIn Rescue, experiencing unhelpful support and account management frustrations.
  • Users report frequent application crashes and inadequate support, complicating account management across multiple platforms.

What Are Recent G2 Reviews of LogMeIn Rescue?

What Are G2 Users Discussing About LogMeIn Rescue?

Eltropy

Eltropy is a comprehensive digital communications platform designed specifically for community financial institutions (CFIs) such as credit unions and community banks. By integrating various communication channels—including text messaging, secure chat, video banking, and voice—into a unified interface, Eltropy enables CFIs to engage with their members securely and efficiently. The platform leverages artificial intelligence to automate routine tasks, enhance member interactions, and streamline operations, all while ensuring compliance with industry regulations. Key Features and Functionality: - Omni-Channel Communication: Provides a single platform for text, chat, video, and voice interactions, allowing seamless member engagement across preferred channels. - AI-Powered Automation: Automates routine tasks such as payment reminders and member inquiries, improving efficiency and reducing operational costs. - Integrated Ecosystem: Connects with core banking systems, customer relationship management (CRM) tools, loan origination systems (LOS), and other essential applications to create a cohesive communication environment. - Secure and Compliant: Ensures enterprise-grade security and adherence to regulatory standards, safeguarding member data and communications. - Video Verify: Enhances fraud prevention by combining remote video, real-time government ID verification, and knowledge-based authentication to securely authenticate member identities. - Co-Browsing: Allows agents to guide members through online processes in real-time, improving user experience and reducing confusion. - Appointment and Lobby Management: Enables members to schedule appointments and manage branch visits, optimizing in-person interactions and reducing wait times. Primary Value and Solutions Provided: Eltropy addresses the critical need for CFIs to modernize and personalize member communications in an increasingly digital landscape. By offering a unified platform that integrates multiple communication channels with AI-driven automation, Eltropy helps financial institutions: - Enhance Member Engagement: Facilitates timely and personalized interactions, strengthening member relationships and satisfaction. - Improve Operational Efficiency: Automates routine tasks and streamlines workflows, allowing staff to focus on more complex member needs. - Reduce Delinquency Rates: Utilizes proactive communication strategies and automated reminders to encourage timely payments and reduce loan defaults. - Prevent Fraud: Implements advanced verification tools like Video Verify to securely authenticate member identities, mitigating the risk of fraudulent activities. By consolidating communication tools into a single, secure, and compliant platform, Eltropy empowers CFIs to deliver exceptional member experiences while achieving operational excellence.

Average Rating: 4.4/5.0

Total Reviews: 51

How Do G2 Users Rate Eltropy?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.2/10)
  • Real Time Assistance: 8.3/10 (Category avg: 8.7/10)
  • Data Masking: 8.0/10 (Category avg: 8.9/10)
  • Access Control: 8.5/10 (Category avg: 8.9/10)

Who Is the Company Behind Eltropy?

  • Seller: Eltropy
  • Year Founded: 2013
  • HQ Location: Santa Clara, US
  • Twitter: @eltropy_inc
    1,129 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    281 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Information Technology and Services
  • Company Size: 45% Medium, 41% Small

What Do G2 Reviewers Say About Eltropy?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Eltropy, which enables quick adoption and smooth handling of customer data.
  • Users commend the excellent customer support from Eltropy, highlighting prompt responses and effective self-service tools.
  • Users appreciate the user-friendly interface of Eltropy, enabling efficient multi-channel communication and seamless automation.
  • Users commend Eltropy for its efficiency in communication, enhancing member engagement through seamless integration and tailored experiences.
  • Users find Eltropy easy to use and flexible, simplifying customer interactions for various financial institutions.
Cons
  • Users experience a steep learning curve with Eltropy, making it challenging for new users to fully utilize features.
  • Users face a steep learning curve with Eltropy, requiring time and expertise to fully utilize its features.
  • Users face integration issues with Eltropy, leading to inefficiencies and increased frustration during setup and data management.
  • Users express frustration with Eltropy's limited customization, requiring reliance on support for changes and enhancements.
  • Users struggle with the training difficulty of Eltropy, finding it challenging to master advanced features.

What Are Recent G2 Reviews of Eltropy?

Verishow

VeriShow is a cloud-based platform designed to enhance real-time customer engagement by integrating live video chat, co-browsing, and content sharing directly within a business's website or application. This solution enables sales and support teams to provide personalized assistance, guiding customers through complex transactions and addressing inquiries efficiently without the need for additional software installations. By facilitating face-to-face communication and collaborative browsing, VeriShow aims to replicate the effectiveness of in-person interactions in a digital environment, thereby improving customer satisfaction and streamlining support processes. Key Features and Functionality: - Live Video Chat: Enables instant, face-to-face communication between agents and customers, fostering trust and engagement during online interactions. - Co-Browsing: Allows agents and customers to navigate the same webpage simultaneously, enabling agents to guide users through complex processes or forms in real time. - Content Sharing and Collaboration: Facilitates the sharing and joint annotation of documents, images, and web pages, enhancing collaborative problem-solving and demonstrations. - Multi-Channel Communication: Integrates live chat, VoIP calls, and messaging, providing a seamless transition between different communication modes. - Security and Privacy: Implements robust security measures, including session recording and encryption, to protect sensitive information and ensure compliance with confidentiality requirements. - Mobile Compatibility: Accessible on smartphones and tablets, allowing agents and customers to engage from any location, supporting both Android and iOS devices. Primary Value and Solutions Provided: VeriShow addresses the challenge of delivering personalized, efficient, and secure customer support in a digital landscape. By enabling real-time, human-centric interactions through video chat and co-browsing, it helps businesses break down distance barriers and replicate the effectiveness of in-person communication. This approach not only enhances customer satisfaction and loyalty but also increases sales conversion rates by providing immediate, personalized assistance. Additionally, VeriShow streamlines support workflows, reduces operational costs by minimizing the need for physical meetings, and ensures secure handling of sensitive information, making it a comprehensive solution for businesses aiming to improve their online customer engagement strategies.

Average Rating: 4.4/5.0

Total Reviews: 55

How Do G2 Users Rate Verishow?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.2/10)
  • Real Time Assistance: 9.8/10 (Category avg: 8.7/10)
  • Data Masking: 9.8/10 (Category avg: 8.9/10)
  • Access Control: 9.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Verishow?

  • Seller: HBR Labs
  • Year Founded: 2007
  • HQ Location: West Bloomfield, MI
  • Twitter: @ShowDocument
    186 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 45% Medium, 28% Small

What Do G2 Reviewers Say About Verishow?

AI-generated summary from verified user reviews

Pros
  • Users highlight the easy setup of Verishow, enabling fast and hassle-free start for engaging virtual presentations.
  • Users find Verishow's easy setup invaluable, allowing quick starts for engaging presentations without technical hassles.
  • Users find Verishow incredibly easy to use, enabling seamless presentations without technical complications or extensive training.
  • Users value the high quality of Verishow, ensuring clear visuals and smooth presentations that engage and impress customers.
  • Users value Verishow for its intuitive interface, facilitating seamless interactions and enhancing engagement during live sessions.
Cons
  • Users find the limited customization options in Verishow hinder their ability to match branding and enhance user experience.
  • Users face challenges with poor integration of Verishow, making syncing with tools more cumbersome than expected.
  • Users find limited features in Verishow, noting the lack of templates and essential tools for effective engagement tracking.
  • Users find the limited functionality of VeriShow restricts customization and hampers their overall experience and efficiency.
  • Users find Verishow's limited integrations with CRM and meeting tools hinder the platform's overall functionality and efficiency.

What Are Recent G2 Reviews of Verishow?

What Are G2 Users Discussing About Verishow?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024