# Best Co-Browsing Software ## How Many Co-Browsing Software Products Does G2 Track? **Total Products under this Category:** 36 ### Category Stats (Aug 2026) - **Average Rating:** 4.53/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** LiveCaller (+0.63%) - Among all products in this category, LiveCaller recorded the largest rating increase compared to last month _Last updated: August 29, 2026_ ## How Does G2 Rank Co-Browsing Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 7,800+ Authentic Reviews - 36+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Co-Browsing Software ![G2 Grid® for Co-Browsing Software plotting products by satisfaction and market presence](https://www.g2.com/categories/co-browsing/grids.png?focus%5B%5D=2397&focus%5B%5D=15890&focus%5B%5D=28903&focus%5B%5D=4215&focus%5B%5D=125380&focus%5B%5D=145846&focus%5B%5D=85695&focus%5B%5D=1315439) Highlighted products: TeamViewer, Zoho Assist, Glia, Genesys Cloud CX, Channel.me Cobrowsing, Realtime, Upscope, and Co-Browsing. Underlying data: [Grid® JSON](https://www.g2.com/categories/co-browsing/grids.json?focus%5B%5D=teamviewer&focus%5B%5D=zoho-assist&focus%5B%5D=glia&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=channel-me-cobrowsing&focus%5B%5D=recursive-labs-realtime&focus%5B%5D=upscope&focus%5B%5D=sariska-co-browsing) **Sponsored** ### Surfly Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer simply clicks a link, or button, and their co-browsing session instantly begins in their browser window, and you see what they see.  With Surfly there is no software to download and no code to add to your website. Surfly’s technology provides a smooth and fast experience, with no loss of quality, even when co-browsing websites with audio and video.  Surfly can also be easily customised to fit any customer experience flow. You can launch co-browsing sessions directly from your website and even customize the flow in such a way that it perfectly matches your website’s look and feel. With our fully documented API, you can quickly integrate Surfly into other chat solutions, CRM systems, and call center platforms. Surfly’s key features include:  - Document sharing  - Video chat  - Control switching  - Field masking  - Action logs - Behaviour control  - Customisable UI - Security and privacy compliance - Single sign on  [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=2632&secure%5Bchosen_at%5D=2026-08-29T21%3A47%3A18Z&secure%5Bdisplayable_resource_id%5D=2632&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=2632&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=30664&secure%5Bresource_id%5D=2632&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fco-browsing&secure%5Btoken%5D=7132d5f8b1cf745b8e160d33897d5b6f5d4c65266be9e9dddd29df20510f1f12&secure%5Burl%5D=https%3A%2F%2Fwww.surfly.com%2Ffeatures&secure%5Burl_type%5D=product_website) ### [TeamViewer](https://www.g2.com/products/teamviewer/reviews) TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 4,070 #### How Do G2 Users Rate TeamViewer? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Real Time Assistance:** 9.3/10 (Category avg: 8.7/10) - **Data Masking:** 8.9/10 (Category avg: 8.9/10) - **Access Control:** 9.1/10 (Category avg: 9.0/10) #### Who Is the Company Behind TeamViewer? - **Seller:** [TeamViewer](https://www.g2.com/sellers/teamviewer) - **Company Website:** www.teamviewer.com - **Year Founded:** 2005 - **HQ Location:** Goppingen - **Twitter:** @TeamViewer 48,070 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=19ecae1c1749b1b5b63060d84138c5e550a373f67a37dee81701b6d78c4fc845&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3479536%2F&secure%5Burl_type%5D=linkedin_company_website) 2,769 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer, IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 41% Small, 34% Medium #### What Do G2 Reviewers Say About TeamViewer? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of TeamViewer, enjoying a smooth experience for remote access and support. - Users appreciate the **easy remote access** provided by TeamViewer, simplifying connections and enhancing productivity. - Users value the **easy remote access** with TeamViewer, simplifying connections and control over devices effortlessly. - Users love the **Easy Access** feature of TeamViewer, making remote connections seamless and efficient. - Users appreciate the **seamless remote access** of TeamViewer, enhancing productivity through easy connections and cross-platform compatibility. ##### Cons - Users face significant **connection issues** with TeamViewer, impacting performance during slow or unstable internet conditions. - Users experience **connectivity issues** with TeamViewer, leading to poor performance during slow or bad connections. - Users find TeamViewer **expensive** in South Africa due to high subscription fees and limited performance on slow connections. - Users experience **slow performance** with TeamViewer, particularly during weak internet connections and after network disruptions. - Users often face **remote access issues** with TeamViewer, including connection failures and confusing control panel interfaces. #### What Are Recent G2 Reviews of TeamViewer? **["Reliable, Easy-to-Use Remote Support with Fast Deployment and Strong Cross-Platform Access"](https://www.g2.com/survey_responses/teamviewer-review-13336542)** **Rating:** 4.5/5.0 stars _— Adrian D._ [Read full review](https://www.g2.com/survey_responses/teamviewer-review-13336542) **["Awesome remote connecting software"](https://www.g2.com/survey_responses/teamviewer-review-6713136)** **Rating:** 5.0/5.0 stars _— Haritha C._ [Read full review](https://www.g2.com/survey_responses/teamviewer-review-6713136) #### What Are G2 Users Discussing About TeamViewer? - [What are the unique benefits of using TeamViewer Remote for remote access and support?](https://www.g2.com/discussions/what-are-the-unique-benefits-of-using-teamviewer-remote-for-remote-access-and-support) - 2 comments, 1 upvote - [How is TeamViewer Remote being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-teamviewer-remote-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [What is TeamViewer used for?](https://www.g2.com/discussions/what-is-teamviewer-used-for) - 2 comments - [Do hackers use TeamViewer?](https://www.g2.com/discussions/teamviewer-do-hackers-use-teamviewer) - 2 comments - [What is TeamViewer tensor?](https://www.g2.com/discussions/teamviewer-engage-what-is-teamviewer-tensor) ### [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle. **Average Rating:** 4.7/5.0 **Total Reviews:** 709 #### How Do G2 Users Rate Zoho Assist? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Real Time Assistance:** 8.8/10 (Category avg: 8.7/10) - **Data Masking:** 8.5/10 (Category avg: 8.9/10) - **Access Control:** 8.9/10 (Category avg: 9.0/10) #### Who Is the Company Behind Zoho Assist? - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho 137,880 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8e45ddb296c32c6c5597ef9ba945c94562c57624f7bd1dcf1a9e9931f71578&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F38373%2F&secure%5Burl_type%5D=linkedin_company_website) 30,766 employees on LinkedIn® - **Phone:** +1 (888) 900-9646 #### Who Uses This Product? - **Who Uses This:** Owner, IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 70% Small, 23% Medium #### What Do G2 Reviewers Say About Zoho Assist? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **ease of use** of Zoho Assist, finding it user-friendly and straightforward for managing sessions. - Users commend the **easy setup and powerful functionality** of Zoho Assist, making remote access seamless and effective. - Users value the **fast and easy remote support** provided by Zoho Assist, enhancing their overall experience significantly. - Users appreciate the **reliability** of Zoho Assist, highlighting its solid performance and great connection quality. - Users value the **easy setup** of Zoho Assist, appreciating its quick connection and seamless integration into their systems. ##### Cons - Users face **remote access issues** with connection difficulty and screen display limitations affecting their experience significantly. - Users find **feature limitations** in Zoho Assist frustrating, as many advanced options require additional purchases. - Users often find the interface **not user-friendly** , leading to confusion and difficulty in navigating the platform. - Users often face **connection issues** with Zoho Assist, making remote access unreliable at times. - Users find Zoho Assist to be **expensive** , with pricing concerns affecting their likelihood of repurchasing or recommending the service. #### What Are Recent G2 Reviews of Zoho Assist? **["Zoho Assist: Easy, Reliable Remote Access That Saves Time"](https://www.g2.com/survey_responses/zoho-assist-review-13345992)** **Rating:** 5.0/5.0 stars _— Stacia D._ [Read full review](https://www.g2.com/survey_responses/zoho-assist-review-13345992) **["Zoho Assist: Easy Installation, Fast Performance, and Proactive Support"](https://www.g2.com/survey_responses/zoho-assist-review-13172368)** **Rating:** 5.0/5.0 stars _— John N._ [Read full review](https://www.g2.com/survey_responses/zoho-assist-review-13172368) #### What Are G2 Users Discussing About Zoho Assist? - [What is Zoho Assist used for?](https://www.g2.com/discussions/what-is-zoho-assist-used-for) - 1 comment - [How much does Zoho Assist cost?](https://www.g2.com/discussions/how-much-does-zoho-assist-cost) - [How secure is Zoho Assist?](https://www.g2.com/discussions/how-secure-is-zoho-assist) - [Is Zoho Assist free?](https://www.g2.com/discussions/is-zoho-assist-free) - [How does Zoho Assist work?](https://www.g2.com/discussions/how-does-zoho-assist-work) ### [Glia](https://www.g2.com/products/glia/reviews) Glia is the No. 1 platform for intelligent banking interactions, providing an AI workforce purpose-built for the banking industry — and the only one with a zero-hallucination and prompt injection guarantee for customer and member AI. Trusted by over 700 financial institutions, Glia’s ChannelLess® architecture eliminates the friction of traditional support by unifying voice, digital and AI into a single efficient foundation. With 1,000+ pre-built banking goals and seamless human-to-AI handoffs, we help institutions slash operational costs and abandonment rates while accelerating growth in loans and deposits. Our mission is to help build thriving communities, ensuring that every banking interaction — AI or human — builds lasting trust and measurable value. Learn more at glia.com. **Average Rating:** 4.8/5.0 **Total Reviews:** 87 #### How Do G2 Users Rate Glia? - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Real Time Assistance:** 9.7/10 (Category avg: 8.7/10) - **Data Masking:** 9.4/10 (Category avg: 8.9/10) - **Access Control:** 9.3/10 (Category avg: 9.0/10) #### Who Is the Company Behind Glia? - **Seller:** [Glia](https://www.g2.com/sellers/glia) - **Company Website:** www.glia.com - **Year Founded:** 2012 - **HQ Location:** New York, New York - **Twitter:** @GliaInc 1,471 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c40dd69f0034842e0426fc1e970021f5662ed97302bcd912d3d928168852805&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2687116%2F&secure%5Burl_type%5D=linkedin_company_website) 468 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Banking, Financial Services - **Company Size:** 66% Medium, 17% Small #### What Do G2 Reviewers Say About Glia? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **responsive customer support** from Glia, enhancing operations and member experiences seamlessly. - Users appreciate the **ease of use** of Glia, highlighting its intuitive interface and helpful features. - Users value the **great support** and user-friendly interface of Glia, enhancing operational efficiency and member experience. - Users value Glia's **efficient communication channels** , enhancing interaction through seamless transitions between voice, video, and chat. - Users love Glia's **seamless communication features** , including voice, video, and chat, enhancing overall efficiency and user experience. ##### Cons - Users are seeking **missing features** like better integrations and detailed reporting to enhance their experience with Glia. - Users express concerns about **integration issues** , finding the connections with existing systems more complex than expected. - Users report **poor customer support** , highlighting delays and lack of clarity on feature enhancements from Glia. - Users express frustration with the **limited media type selection** , which complicates the experience by requiring availability across all modes. - Users struggle with **reporting issues** , desiring more detailed and granular options to enhance their experience. #### What Are Recent G2 Reviews of Glia? **["Innovative AI and ROI-Focused Support at a Reasonable Price"](https://www.g2.com/survey_responses/glia-review-13273691)** **Rating:** 5.0/5.0 stars _— Verified User in Banking_ [Read full review](https://www.g2.com/survey_responses/glia-review-13273691) **["Transforming Digital Service Through Seamless Human Support"](https://www.g2.com/survey_responses/glia-review-11801681)** **Rating:** 5.0/5.0 stars _— Verified User in Banking_ [Read full review](https://www.g2.com/survey_responses/glia-review-11801681) #### What Are G2 Users Discussing About Glia? - [What is Glia used for?](https://www.g2.com/discussions/what-is-glia-used-for) - 1 comment ### [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,468 #### How Do G2 Users Rate Genesys Cloud CX? - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10) - **Real Time Assistance:** 9.2/10 (Category avg: 8.7/10) - **Data Masking:** 9.4/10 (Category avg: 8.9/10) - **Access Control:** 9.2/10 (Category avg: 9.0/10) #### Who Is the Company Behind Genesys Cloud CX? - **Seller:** [Genesys](https://www.g2.com/sellers/genesys) - **Company Website:** www.genesys.com - **Year Founded:** 1990 - **HQ Location:** Menlo Park, CA - **Twitter:** @Genesys 32,180 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website) 8,569 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Manager, Case Advocate - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 45% Medium, 40% Large #### What Do G2 Reviewers Say About Genesys Cloud CX? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **ease of use** of Genesys Cloud CX, enabling seamless access and improved operational agility. - Users value the **continuous innovation** and responsive improvements of Genesys Cloud CX, enhancing operational efficiency and customer satisfaction. - Users value the **reliability** of Genesys Cloud CX, as it enhances business continuity and customer engagement effectively. - Users value the **efficiency** of Genesys Cloud CX, enhancing agility and simplifying operations to meet modern demands. - Users value the **customization options** in Genesys Cloud CX, enhancing their unique routing and call flow needs. ##### Cons - Users note the **limited features** of Genesys Cloud CX, leading to extra costs and complications for advanced needs. - Users find some **missing features** in Genesys Cloud CX, hindering their ability to fully utilize the system's capabilities. - Users find Genesys Cloud CX to have a bit of a **complex interface** , which can overwhelm new users and hinder navigation. - Users are frustrated with **inadequate reporting** in Genesys Cloud CX, citing limitations and clunky functionality compared to alternatives. - Users find the **learning curve steep** with Genesys Cloud CX, making navigation and feature access challenging initially. #### What Are Recent G2 Reviews of Genesys Cloud CX? **["Centralized Omnichannel Power with Insightful Real-Time Reporting"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)** **Rating:** 5.0/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184) **["Effortless Setup, Powerful Integrations"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)** **Rating:** 5.0/5.0 stars _— Lucas A._ [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137) #### What Are G2 Users Discussing About Genesys Cloud CX? - [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes - [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments - [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment - [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments - [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce) ### [Channel.me Cobrowsing](https://www.g2.com/products/channel-me-cobrowsing/reviews) Channel.me Cobrowsing is a remote support software designed to enhance customer service and sales interactions by enabling real-time, collaborative web browsing sessions between agents and clients. This tool allows support teams to view and interact with a customer's web browser without requiring any downloads or installations, facilitating immediate assistance and guidance through complex processes. Key Features and Functionality: - Co-Browsing: Agents can navigate web pages alongside customers, assisting with form completion, troubleshooting, and providing step-by-step guidance in real time. - Live Chat Integration: Seamlessly combines co-browsing with live chat, allowing agents to communicate with customers through text while simultaneously viewing their browser activity. - Data Security and Privacy: Implements data masking to protect sensitive information, ensuring that confidential data such as credit card details remain hidden during sessions. - Easy Implementation: Requires the addition of a single script to web pages, enabling quick and straightforward integration without extensive development resources. - Multi-Device Access: Supports co-browsing sessions across various devices, ensuring a consistent experience for users on desktops, tablets, and smartphones. - Analytics and Reporting: Provides insights into agent performance, session metrics, and customer interactions through built-in analytics and reporting tools. Primary Value and Solutions Provided: Channel.me Cobrowsing addresses the challenge of effectively assisting customers during online interactions by offering a visual, interactive support experience. It reduces the need for lengthy explanations over the phone or via email, as agents can directly demonstrate solutions and guide customers through processes. This leads to faster resolution times, increased customer satisfaction, and higher conversion rates by minimizing frustration and abandonment during complex transactions. Additionally, the platform's emphasis on security and privacy ensures that customer data is handled responsibly, fostering trust and compliance with data protection regulations. **Average Rating:** 4.5/5.0 **Total Reviews:** 77 #### How Do G2 Users Rate Channel.me Cobrowsing? - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10) - **Real Time Assistance:** 9.1/10 (Category avg: 8.7/10) - **Data Masking:** 8.8/10 (Category avg: 8.9/10) - **Access Control:** 9.2/10 (Category avg: 9.0/10) #### Who Is the Company Behind Channel.me Cobrowsing? - **Seller:** [Channel.me](https://www.g2.com/sellers/channel-me) - **Year Founded:** 2010 - **HQ Location:** Amsterdam, NL - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=05e411438d3deeec72684d6e287fd323e8f1fce4ed8a1c985de70f7cd11f100d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchannel%2F&secure%5Burl_type%5D=linkedin_company_website) 5 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Accounting - **Company Size:** 57% Small, 37% Medium #### What Do G2 Reviewers Say About Channel.me Cobrowsing? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **intuitive interface** of Channel.me Cobrowsing, enabling quick and seamless sessions for both agents and customers. - Users find **screen sharing effortless** with Channel.me Cobrowsing, enhancing client trust and service efficiency. - Users appreciate the **high level of security** Channel.me offers, enhancing trust by masking sensitive information during sessions. - Users value the **enhanced customer engagement** from Channel.me Cobrowsing, significantly improving satisfaction and sales through personalized support. - Users love the **intuitive interface and ease of integration** with minimal setup, enhancing customer support experiences. ##### Cons - Users find the **pricing to be high** , especially for small teams, impacting accessibility and usability. - Users often experience **lagging issues** with Channel.me Cobrowsing, impacting performance and usability during busy periods. - Users find the **limited flexibility** of Channel.me Cobrowsing restrictive, impacting support effectiveness and overall experience. - Users find that the platform's **slow performance** can hinder interactions with complex web pages and applications. - Users find **limited customization** options in Channel.me, which restricts tailoring the experience to specific business needs. #### What Are Recent G2 Reviews of Channel.me Cobrowsing? **["Effortless Customer support with channel.me Cobrowsing."](https://www.g2.com/survey_responses/channel-me-cobrowsing-review-11451954)** **Rating:** 4.5/5.0 stars _— Victoria E._ [Read full review](https://www.g2.com/survey_responses/channel-me-cobrowsing-review-11451954) **["It's my wonder tool for work."](https://www.g2.com/survey_responses/channel-me-cobrowsing-review-10849671)** **Rating:** 5.0/5.0 stars _— Samuel J._ [Read full review](https://www.g2.com/survey_responses/channel-me-cobrowsing-review-10849671) ### [Realtime](https://www.g2.com/products/recursive-labs-realtime/reviews) Secure, download-free cobrowsing & full desktop screensharing that integrates with most major CRMs or via custom connector. Use our view-only, collaborative, or full desktop model to deliver concierge-level support to online customers on the web's most complicated tasks. **Average Rating:** 4.5/5.0 **Total Reviews:** 40 #### How Do G2 Users Rate Realtime? - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10) - **Real Time Assistance:** 9.9/10 (Category avg: 8.7/10) - **Data Masking:** 8.5/10 (Category avg: 8.9/10) - **Access Control:** 9.5/10 (Category avg: 9.0/10) #### Who Is the Company Behind Realtime? - **Seller:** [Recursive Labs](https://www.g2.com/sellers/recursive-labs) - **Year Founded:** 2011 - **HQ Location:** Wildwood, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=20778ff5742e72dbcd5c6f951619df4b147cd72c14282d047d6183f428e1f0f9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frecursive-labs%2F&secure%5Burl_type%5D=linkedin_company_website) 11 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Research Analyst, Business Development Representative - **Top Industries:** Information Technology and Services - **Company Size:** 78% Medium, 17% Small #### What Do G2 Reviewers Say About Realtime? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **instant interactive support** of Realtime, enhancing customer experience through real-time engagement and collaboration. - Users appreciate the **instant interactive support** of Realtime, enhancing customer engagement and problem-solving efficiency. - Users value the **instant interactive support** of Realtime, enhancing customer engagement and satisfaction through real-time solutions. - Users value the **instant video chat** of Realtime, enhancing trust and enabling quick resolution of complex issues. - Users value the **instant communication** of Realtime, significantly improving customer engagement and support resolution times. ##### Cons - Users find the **dependency on a stable internet connection** restrictive, impacting accessibility in areas with slower networks. - Users face challenges due to the **dependency on stable internet connection** , limiting accessibility in areas with slower networks. - Users face challenges due to Realtime's **dependency on stable internet connections** , impacting accessibility in low-speed areas. - Users often face issues due to the **poor connectivity** required by Realtime, affecting accessibility in slower network areas. - Users find the **implementation costs** of Realtime to be high, particularly for small businesses and startups. #### What Are Recent G2 Reviews of Realtime? **["Enhancing Customer Support with Recursive Lab's Realtime No Download Co-browser and Screenshare Tool"](https://www.g2.com/survey_responses/realtime-review-10483470)** **Rating:** 4.5/5.0 stars _— Shivani P._ [Read full review](https://www.g2.com/survey_responses/realtime-review-10483470) **["Helpful and efficient platform for clinical trial management"](https://www.g2.com/survey_responses/realtime-review-11447567)** **Rating:** 5.0/5.0 stars _— Verified User in Public Relations and Communications_ [Read full review](https://www.g2.com/survey_responses/realtime-review-11447567) ### [Upscope](https://www.g2.com/products/upscope/reviews) Who is Upscope Co-browsing for? Who is it not for? Upscope buyers include payroll & HR, financial services, insurance, CRMs, legal software, logistics, healthcare and a wide range of SaaS companies. They use Upscope to support and onboard less tech savvy customers through their interfaces or to sell financial products to customers by co-browsing with them on the phone or desktop. Customers include Calendly, JG Wentworth, Square, Figure, Freedom Financial, Delta Dental and software providers for the biggest banks in the world, along with small and medium sized SaaS companies. Who is it not for? It's not for companies where there is a simple interface and technically advanced users, they don't need it and won't use it much and inevitably cancel their subscription. Start a trial with Upscope and we'll tell if you need it and how to get setup to prove it works for you, before you make any commitment. **Average Rating:** 4.7/5.0 **Total Reviews:** 115 #### How Do G2 Users Rate Upscope? - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10) - **Real Time Assistance:** 9.4/10 (Category avg: 8.7/10) - **Data Masking:** 9.3/10 (Category avg: 8.9/10) - **Access Control:** 9.6/10 (Category avg: 9.0/10) #### Who Is the Company Behind Upscope? - **Seller:** [Upscope](https://www.g2.com/sellers/upscope) - **Year Founded:** 2017 - **HQ Location:** London, GB - **Twitter:** @upscope\_io - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2337595ec22839584d44c6826d7c69fc95f6575f0ac498fc5c61a6ec786a9f43&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F11054548%2F&secure%5Burl_type%5D=linkedin_company_website) 15 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Associate - **Top Industries:** Financial Services, Computer Software - **Company Size:** 44% Small, 36% Medium #### What Do G2 Reviewers Say About Upscope? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **seamless customer engagement** of Upscope, enhancing communication and fostering strong client relationships. - Users value the **ease of use** of Upscope, facilitating effortless communication and strong client relationships. - Users value the **seamless client communication** of Upscope, enhancing assistance and strengthening relationships effectively. - Users value the **effortless communication** with clients, enhancing support and fostering strong relationships. - Users appreciate the **seamless connectivity** of Upscope, facilitating effortless communication and stronger client relationships. ##### Cons - Users express a desire for **improved access to clients** , struggling with direct communication and client location issues on Upscope. - Users experience occasional **connectivity issues** , leading to slower performance during their sessions with Upscope. - Users find the **difficult setup** of Upscope frustrating, especially when trying to locate clients effectively. - Users express a desire for **direct client communication** through Upscope, citing challenges in locating clients by email. - Users find the **pricing confusing** and not transparent, leading to uncertainty in costs associated with Upscope. #### What Are Recent G2 Reviews of Upscope? **["A Great Tool for Helping Elderly Clients and Resolving Website Issues"](https://www.g2.com/survey_responses/upscope-review-13044207)** **Rating:** 5.0/5.0 stars _— Miguel P._ [Read full review](https://www.g2.com/survey_responses/upscope-review-13044207) **["Game changing for CS teams"](https://www.g2.com/survey_responses/upscope-review-10730077)** **Rating:** 5.0/5.0 stars _— Roman V._ [Read full review](https://www.g2.com/survey_responses/upscope-review-10730077) #### What Are G2 Users Discussing About Upscope? - [How has Upscope supported your customer support team, and what features do you rely on?](https://www.g2.com/discussions/how-has-upscope-supported-your-customer-support-team-and-what-features-do-you-rely-on) - [What is Upscope used for?](https://www.g2.com/discussions/what-is-upscope-used-for) ### [Co-Browsing](https://www.g2.com/products/sariska-co-browsing/reviews) Sariska's Co-Browsing SDK revolutionizes collaborative online browsing, offering seamless integration for businesses. This SDK, proudly presented by Sariska, enables developers to effortlessly incorporate co-browsing capabilities into their applications, allowing users to collaboratively navigate websites or apps in real-time. With this technology, customers can experience a smooth and interactive browsing journey, enhancing support, sales, and customer engagement. Trust Sariska to provide an exceptional co-browsing solution tailored to your unique requirements. **Average Rating:** 4.5/5.0 **Total Reviews:** 51 #### How Do G2 Users Rate Co-Browsing? - **Has the product been a good partner in doing business?:** 7.6/10 (Category avg: 9.1/10) - **Real Time Assistance:** 8.6/10 (Category avg: 8.7/10) - **Data Masking:** 8.2/10 (Category avg: 8.9/10) - **Access Control:** 8.8/10 (Category avg: 9.0/10) #### Who Is the Company Behind Co-Browsing? - **Seller:** [Sariska](https://www.g2.com/sellers/sariska) - **Year Founded:** 2021 - **HQ Location:** Bangalore, Karnataka - **Twitter:** @sariskaio 63 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fd9079d4613ade97f28e50bc73d642b5116ae4dbb0212a1727a0a953e011d8c5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsariska%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website) 31 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 48% Small, 46% Medium #### What Do G2 Reviewers Say About Co-Browsing? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **enhanced customer support** provided by co-browsing, making interactions faster and more interactive. - Users love the **enhanced customer engagement** through Co-Browsing, leading to faster resolutions and improved experiences. - Users value the **efficiency** of co-browsing, enhancing customer support and fostering seamless, real-time collaboration. - Users value the **real-time monitoring** of Co-Browsing for enhancing collaboration and problem-solving efficiency. - Users value the **real-time collaboration** of Co-Browsing, enhancing problem-solving and user experience effortlessly. ##### Cons - Users express concerns about **inadequate security** , fearing risks when sharing screens and dealing with compatibility issues. - Users experience **connection issues** and lagging that disrupt sessions, causing frustration during co-browsing experiences. - Users often face **poor connectivity issues** with co-browsing, leading to lag and dissatisfaction during sessions. - Users experience **slow internet speed** issues with co-browsing, impacting usability during poor connections. - Users experience **lagging issues** , which can disrupt their experience and cause discomfort with screen sharing. #### What Are Recent G2 Reviews of Co-Browsing? **["Enhances Support with Seamless, Secure Collaboration"](https://www.g2.com/survey_responses/co-browsing-review-12226059)** **Rating:** 5.0/5.0 stars _— AGARWAL MUSIC C._ [Read full review](https://www.g2.com/survey_responses/co-browsing-review-12226059) **["Co-Browsing Makes Team Issue-Solving Easy with Shared Screen Viewing"](https://www.g2.com/survey_responses/co-browsing-review-12710131)** **Rating:** 4.0/5.0 stars _— Smarth G._ [Read full review](https://www.g2.com/survey_responses/co-browsing-review-12710131) ### [Talisma Chat & Cobrowse](https://www.g2.com/products/talisma-chat-cobrowse/reviews) Talisma Chat & Co-Browse is a dynamic solution designed to facilitate real-time communication between organizations and their website visitors through text dialogue and collaborative browsing. This tool enables agents to interact simultaneously with multiple visitors, providing personalized and immediate attention to enhance the online experience. With seamless access to a unified view of all previous customer interactions across various communication channels, agents can respond swiftly using a comprehensive knowledge base of FAQs, response templates, web links, and documents. Key Features and Functionality: - Proactive Chat: Initiates chat sessions based on predefined visitor behaviors, such as landing on the site or exhibiting specific browsing patterns. This proactive engagement improves customer experience, reduces operational costs, decreases shopping cart abandonment, and boosts conversion rates. - Co-Browsing: Allows agents to view and interact with the visitor's current webpage in real-time, facilitating guided assistance, smoother onboarding, and effective demonstrations without requiring downloads or additional software. - Unified Customer View: Provides agents with single-click access to a consolidated history of all customer interactions across multiple channels, ensuring informed and consistent responses. - Knowledge Base Integration: Equips agents with instant access to a repository of FAQs, response templates, web links, and documents, enabling quick and accurate responses to inquiries. Primary Value and User Solutions: Talisma Chat & Co-Browse addresses the need for efficient and personalized customer engagement in the digital space. By enabling real-time, proactive communication and collaborative browsing, it enhances customer satisfaction, reduces operational costs, and increases conversion rates. The solution empowers agents with comprehensive tools and information, leading to faster issue resolution and a more cohesive customer experience. **Average Rating:** 4.2/5.0 **Total Reviews:** 23 #### How Do G2 Users Rate Talisma Chat & Cobrowse? - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10) - **Real Time Assistance:** 8.1/10 (Category avg: 8.7/10) - **Data Masking:** 8.4/10 (Category avg: 8.9/10) - **Access Control:** 8.7/10 (Category avg: 9.0/10) #### Who Is the Company Behind Talisma Chat & Cobrowse? - **Seller:** [Talisma](https://www.g2.com/sellers/talisma) - **Year Founded:** 1999 - **HQ Location:** Bengaluru, India - **Twitter:** @TalismaCustExp 297 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e3609ad2c374fb4ad2c66e458f8abb1954cdd7c841d41809ebaf75a639781d4a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F166248%2F&secure%5Burl_type%5D=linkedin_company_website) 587 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 52% Small, 35% Medium #### What Do G2 Reviewers Say About Talisma Chat & Cobrowse? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **real-time chat communication** of Talisma, enhancing customer interaction and support efficiency. - Users value the **personalized assistance** from Talisma Chat & Cobrowse, leading to increased satisfaction and loyalty. - Users appreciate the **helpful customer support** of Talisma Chat & Cobrowse, ensuring a smooth implementation and user experience. - Users commend the **ease of use** of Talisma Chat & Cobrowse, enhancing communication seamlessly during client interactions. - Users value the **customizable workflows** of Talisma Chat & Cobrowse, enhancing efficiency and tailored support for clients. ##### Cons - Users face **connection issues** that disrupt service reliability, hindering effective use during important meetings. - Users find the **complex setup** of Talisma Chat & Cobrowse challenging, requiring significant technical expertise for effective use. - Users face **feature issues** with Talisma Chat & Cobrowse, limiting its effectiveness for complex organizational needs. - Users express concern over **inadequate security** , as they lack control over visible information during customer interactions. - Users find **limited customization** options for the chat window and Co-Browse features, hindering brand consistency. #### What Are Recent G2 Reviews of Talisma Chat & Cobrowse? **["A solid customer engagement tool"](https://www.g2.com/survey_responses/talisma-chat-cobrowse-review-10770158)** **Rating:** 4.0/5.0 stars _— Mridul K._ [Read full review](https://www.g2.com/survey_responses/talisma-chat-cobrowse-review-10770158) **["EASY TO USE"](https://www.g2.com/survey_responses/talisma-chat-cobrowse-review-10892198)** **Rating:** 5.0/5.0 stars _— Aman R._ [Read full review](https://www.g2.com/survey_responses/talisma-chat-cobrowse-review-10892198) #### What Are G2 Users Discussing About Talisma Chat & Cobrowse? - [What is Talisma Chat & Cobrowse used for?](https://www.g2.com/discussions/what-is-talisma-chat-cobrowse-used-for) ### [Surfly](https://www.g2.com/products/surfly/reviews) Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer simply clicks a link, or button, and their co-browsing session instantly begins in their browser window, and you see what they see.  With Surfly there is no software to download and no code to add to your website. Surfly’s technology provides a smooth and fast experience, with no loss of quality, even when co-browsing websites with audio and video.  Surfly can also be easily customised to fit any customer experience flow. You can launch co-browsing sessions directly from your website and even customize the flow in such a way that it perfectly matches your website’s look and feel. With our fully documented API, you can quickly integrate Surfly into other chat solutions, CRM systems, and call center platforms. Surfly’s key features include:  - Document sharing  - Video chat  - Control switching  - Field masking  - Action logs - Behaviour control  - Customisable UI - Security and privacy compliance - Single sign on  **Average Rating:** 4.8/5.0 **Total Reviews:** 90 #### How Do G2 Users Rate Surfly? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Real Time Assistance:** 9.1/10 (Category avg: 8.7/10) - **Data Masking:** 9.7/10 (Category avg: 8.9/10) - **Access Control:** 9.3/10 (Category avg: 9.0/10) #### Who Is the Company Behind Surfly? - **Seller:** [Surfly](https://www.g2.com/sellers/surfly) - **Year Founded:** 2012 - **HQ Location:** Amsterdam, Netherlands - **Twitter:** @Surfly 903 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c4f435ac4c77a5608276bd97bb0ac862ad52153439d74a871056189fe7c4032a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1943587%2F&secure%5Burl_type%5D=linkedin_company_website) 29 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Financial Services, Information Technology and Services - **Company Size:** 44% Small, 34% Medium #### What Are Recent G2 Reviews of Surfly? **["The best onboarding experience"](https://www.g2.com/survey_responses/surfly-review-9902090)** **Rating:** 5.0/5.0 stars _— Verified User in Computer Software_ [Read full review](https://www.g2.com/survey_responses/surfly-review-9902090) **["The best and easiest co-browsing tool I've found"](https://www.g2.com/survey_responses/surfly-review-10042079)** **Rating:** 5.0/5.0 stars _— Dave K._ [Read full review](https://www.g2.com/survey_responses/surfly-review-10042079) #### What Are G2 Users Discussing About Surfly? - [What advice do you have for others considering Surfly for co-browsing solutions?](https://www.g2.com/discussions/what-advice-do-you-have-for-others-considering-surfly-for-co-browsing-solutions) - [What is Surfly used for?](https://www.g2.com/discussions/what-is-surfly-used-for) - 1 comment, 1 upvote ### [Acquire](https://www.g2.com/products/acquire/reviews) Acquire is a conversational customer engagement platform that empowers companies to deliver exceptional experiences. By simplifying communication across touchpoints and tools, personalizing interactions, and enabling the ability to architect faster and more efficient processes — people, not channels, are put at the heart of customer service interactions. Our flexible and scalable software suite offers features including live chat, video and audio calling, AI chatbots, centralized interaction management, and secure cobrowsing equipping teams to solve sales, service, and support issues easily, in real-time, and on any device. Continuously engage customers while minimizing resolution time and redundancy, and rise to the next wave of customer experience. **Average Rating:** 4.2/5.0 **Total Reviews:** 42 #### How Do G2 Users Rate Acquire? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Real Time Assistance:** 10.0/10 (Category avg: 8.7/10) - **Data Masking:** 10.0/10 (Category avg: 8.9/10) - **Access Control:** 10.0/10 (Category avg: 9.0/10) #### Who Is the Company Behind Acquire? - **Seller:** [Acquire](https://www.g2.com/sellers/acquire) - **Year Founded:** 2017 - **HQ Location:** San Francisco, California - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=89f20c76e74fdf1c3815e863ee2480943957b91dbeb67f3a2f14b7eebb74112c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Facquire-io%2F&secure%5Burl_type%5D=linkedin_company_website) 53 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software - **Company Size:** 56% Small, 40% Medium #### What Are Recent G2 Reviews of Acquire? **["Acquire Your New Chat Specialised"](https://www.g2.com/survey_responses/acquire-review-8981633)** **Rating:** 5.0/5.0 stars _— Francis R._ [Read full review](https://www.g2.com/survey_responses/acquire-review-8981633) **["Simple way to connect to your customers"](https://www.g2.com/survey_responses/acquire-review-6989561)** **Rating:** 5.0/5.0 stars _— prabin s._ [Read full review](https://www.g2.com/survey_responses/acquire-review-6989561) #### What Are G2 Users Discussing About Acquire? - [What is Acquire used for?](https://www.g2.com/discussions/what-is-acquire-used-for) ### [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) LogMeIn Rescue is an enterprise remote support platform that enables IT teams and customer support organizations to deliver fast, secure, and reliable technical support — to employees, customers, and remote devices — from a single, scalable solution. Built for moments when failure is not an option, Rescue combines purpose-built security, proven performance, and practical AI to help support teams resolve issues quickly and confidently — without compromising control, compliance, or end-user experience. Rescue is used by small help desks and the world's largest global enterprises alike, including organizations in regulated industries such as finance, healthcare, and the public sector. Whether supporting internal IT or external customer-facing teams, Rescue adapts to your environment, your workflows, and your scale. Key capabilities include: -Enterprise-grade security: 40+ granular permissions and controls, session audit logs, IP and device-based access restrictions, SSO/AD Sync, and data storage policies — purpose-built for compliance and governance requirements. -Fast, reliable connections: Sessions connect in ~20 seconds or less, backed by 99.99% uptime, 5B+ remote sessions, and 20+ years of proven enterprise performance. -Flexible support options: 12+ connection methods including PIN code, calling card, web link, and live chat — minimizing user friction across platforms and devices. -Practical AI: AI-powered diagnostics, session summaries, script building, and error analysis help technicians resolve issues faster and document more consistently. -Smart integrations: Pre-built connectors for ServiceNow, Nexthink, Salesforce and more, plus robust APIs that align Rescue with the tools and workflows where support already lives. -Multi-platform support: Support devices across Windows, Mac, iOS, Android, Linux and Chromebook. Rescue is trusted by support teams that need a solution that is secure by design, operationally dependable, and ready to evolve with the demands of AI-driven enterprise support. **Average Rating:** 4.6/5.0 **Total Reviews:** 198 #### How Do G2 Users Rate LogMeIn Rescue? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Real Time Assistance:** 9.2/10 (Category avg: 8.7/10) - **Data Masking:** 8.3/10 (Category avg: 8.9/10) - **Access Control:** 9.4/10 (Category avg: 9.0/10) #### Who Is the Company Behind LogMeIn Rescue? - **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) - **Company Website:** www.goto.com - **Year Founded:** 2003 - **HQ Location:** Boston, MA - **Twitter:** @goto 41,211 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c36bce21331780a56ed18c4420c1c18d88af55b922dce06cdc8cff0c4ec83019&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F37788%2F&secure%5Burl_type%5D=linkedin_company_website) 993 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 38% Medium, 35% Small #### What Do G2 Reviewers Say About LogMeIn Rescue? _AI-generated summary from verified user reviews_ ##### Pros - Users find LogMeIn Rescue to be **extremely easy to use** , allowing seamless remote access and problem resolution. - Users appreciate the **simple and effective remote access** capabilities of LogMeIn Rescue for seamless support. - Users value the **simple and effective remote assistance** of LogMeIn Rescue, facilitating effortless IT support from anywhere. - Users appreciate the **ease of remote control** , allowing for effective support and problem resolution from anywhere. - Users appreciate the **excellent customer support** provided by LogMeIn Rescue, allowing for effective issue resolution. ##### Cons - Users find LogMeIn Rescue to be **expensive** relative to its features, lacking versatility compared to other options. - Users find **feature limitations** in LogMeIn Rescue, feeling it lacks value and stability compared to competitors. - Users find LogMeIn Rescue's **limited features** inadequate for the price compared to other remote software options. - Users face **ticketing issues** with LogMeIn Rescue, experiencing unhelpful support and account management frustrations. - Users report frequent **application crashes** and inadequate support, complicating account management across multiple platforms. #### What Are Recent G2 Reviews of LogMeIn Rescue? **["Effortless Remote Support with Stellar Security"](https://www.g2.com/survey_responses/logmein-rescue-review-12760322)** **Rating:** 4.5/5.0 stars _— Reena S._ [Read full review](https://www.g2.com/survey_responses/logmein-rescue-review-12760322) **["Easy to Use with Seamless Connection and Great Screen Sharing Features"](https://www.g2.com/survey_responses/logmein-rescue-review-12937006)** **Rating:** 5.0/5.0 stars _— MOBOLAJI O._ [Read full review](https://www.g2.com/survey_responses/logmein-rescue-review-12937006) #### What Are G2 Users Discussing About LogMeIn Rescue? - [What is Rescue used for?](https://www.g2.com/discussions/what-is-rescue-used-for) ### [Eltropy](https://www.g2.com/products/eltropy/reviews) Eltropy is a comprehensive digital communications platform designed specifically for community financial institutions (CFIs) such as credit unions and community banks. By integrating various communication channels—including text messaging, secure chat, video banking, and voice—into a unified interface, Eltropy enables CFIs to engage with their members securely and efficiently. The platform leverages artificial intelligence to automate routine tasks, enhance member interactions, and streamline operations, all while ensuring compliance with industry regulations. Key Features and Functionality: - Omni-Channel Communication: Provides a single platform for text, chat, video, and voice interactions, allowing seamless member engagement across preferred channels. - AI-Powered Automation: Automates routine tasks such as payment reminders and member inquiries, improving efficiency and reducing operational costs. - Integrated Ecosystem: Connects with core banking systems, customer relationship management (CRM) tools, loan origination systems (LOS), and other essential applications to create a cohesive communication environment. - Secure and Compliant: Ensures enterprise-grade security and adherence to regulatory standards, safeguarding member data and communications. - Video Verify: Enhances fraud prevention by combining remote video, real-time government ID verification, and knowledge-based authentication to securely authenticate member identities. - Co-Browsing: Allows agents to guide members through online processes in real-time, improving user experience and reducing confusion. - Appointment and Lobby Management: Enables members to schedule appointments and manage branch visits, optimizing in-person interactions and reducing wait times. Primary Value and Solutions Provided: Eltropy addresses the critical need for CFIs to modernize and personalize member communications in an increasingly digital landscape. By offering a unified platform that integrates multiple communication channels with AI-driven automation, Eltropy helps financial institutions: - Enhance Member Engagement: Facilitates timely and personalized interactions, strengthening member relationships and satisfaction. - Improve Operational Efficiency: Automates routine tasks and streamlines workflows, allowing staff to focus on more complex member needs. - Reduce Delinquency Rates: Utilizes proactive communication strategies and automated reminders to encourage timely payments and reduce loan defaults. - Prevent Fraud: Implements advanced verification tools like Video Verify to securely authenticate member identities, mitigating the risk of fraudulent activities. By consolidating communication tools into a single, secure, and compliant platform, Eltropy empowers CFIs to deliver exceptional member experiences while achieving operational excellence. **Average Rating:** 4.4/5.0 **Total Reviews:** 51 #### How Do G2 Users Rate Eltropy? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Real Time Assistance:** 8.3/10 (Category avg: 8.7/10) - **Data Masking:** 8.0/10 (Category avg: 8.9/10) - **Access Control:** 8.5/10 (Category avg: 9.0/10) #### Who Is the Company Behind Eltropy? - **Seller:** [Eltropy](https://www.g2.com/sellers/eltropy) - **Year Founded:** 2013 - **HQ Location:** Santa Clara, US - **Twitter:** @eltropy\_inc 1,129 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=92e2cdb82a29c105349efcbe1ebfd15418782ddafe0481f80bea424291a0299b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feltropy&secure%5Burl_type%5D=linkedin_company_website) 281 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Financial Services, Information Technology and Services - **Company Size:** 45% Medium, 41% Small #### What Do G2 Reviewers Say About Eltropy? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Eltropy, which enables quick adoption and smooth handling of customer data. - Users commend the **excellent customer support** from Eltropy, highlighting prompt responses and effective self-service tools. - Users appreciate the **user-friendly interface** of Eltropy, enabling efficient multi-channel communication and seamless automation. - Users commend Eltropy for its **efficiency in communication** , enhancing member engagement through seamless integration and tailored experiences. - Users find Eltropy **easy to use and flexible** , simplifying customer interactions for various financial institutions. ##### Cons - Users experience a **steep learning curve** with Eltropy, making it challenging for new users to fully utilize features. - Users face a **steep learning curve** with Eltropy, requiring time and expertise to fully utilize its features. - Users face **integration issues** with Eltropy, leading to inefficiencies and increased frustration during setup and data management. - Users express frustration with Eltropy's **limited customization** , requiring reliance on support for changes and enhancements. - Users struggle with the **training difficulty** of Eltropy, finding it challenging to master advanced features. #### What Are Recent G2 Reviews of Eltropy? **["integrated CRM with banking legacy system"](https://www.g2.com/survey_responses/eltropy-review-10760119)** **Rating:** 4.0/5.0 stars _— Gianni D._ [Read full review](https://www.g2.com/survey_responses/eltropy-review-10760119) **["All-in-One Digital Engagement Platform"](https://www.g2.com/survey_responses/eltropy-review-11165438)** **Rating:** 5.0/5.0 stars _— Bhargav S._ [Read full review](https://www.g2.com/survey_responses/eltropy-review-11165438) ### [Verishow](https://www.g2.com/products/verishow/reviews) VeriShow is a cloud-based platform designed to enhance real-time customer engagement by integrating live video chat, co-browsing, and content sharing directly within a business's website or application. This solution enables sales and support teams to provide personalized assistance, guiding customers through complex transactions and addressing inquiries efficiently without the need for additional software installations. By facilitating face-to-face communication and collaborative browsing, VeriShow aims to replicate the effectiveness of in-person interactions in a digital environment, thereby improving customer satisfaction and streamlining support processes. Key Features and Functionality: - Live Video Chat: Enables instant, face-to-face communication between agents and customers, fostering trust and engagement during online interactions. - Co-Browsing: Allows agents and customers to navigate the same webpage simultaneously, enabling agents to guide users through complex processes or forms in real time. - Content Sharing and Collaboration: Facilitates the sharing and joint annotation of documents, images, and web pages, enhancing collaborative problem-solving and demonstrations. - Multi-Channel Communication: Integrates live chat, VoIP calls, and messaging, providing a seamless transition between different communication modes. - Security and Privacy: Implements robust security measures, including session recording and encryption, to protect sensitive information and ensure compliance with confidentiality requirements. - Mobile Compatibility: Accessible on smartphones and tablets, allowing agents and customers to engage from any location, supporting both Android and iOS devices. Primary Value and Solutions Provided: VeriShow addresses the challenge of delivering personalized, efficient, and secure customer support in a digital landscape. By enabling real-time, human-centric interactions through video chat and co-browsing, it helps businesses break down distance barriers and replicate the effectiveness of in-person communication. This approach not only enhances customer satisfaction and loyalty but also increases sales conversion rates by providing immediate, personalized assistance. Additionally, VeriShow streamlines support workflows, reduces operational costs by minimizing the need for physical meetings, and ensures secure handling of sensitive information, making it a comprehensive solution for businesses aiming to improve their online customer engagement strategies. **Average Rating:** 4.4/5.0 **Total Reviews:** 56 #### How Do G2 Users Rate Verishow? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Real Time Assistance:** 9.8/10 (Category avg: 8.7/10) - **Data Masking:** 9.8/10 (Category avg: 8.9/10) - **Access Control:** 9.0/10 (Category avg: 9.0/10) #### Who Is the Company Behind Verishow? - **Seller:** [HBR Labs](https://www.g2.com/sellers/hbr-labs) - **Year Founded:** 2007 - **HQ Location:** West Bloomfield, MI - **Twitter:** @ShowDocument 186 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2858dce890fd44acee722d888c4b7bc56c0a06005b26085abecb237ddae7592f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1239700%2F&secure%5Burl_type%5D=linkedin_company_website) 3 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 45% Medium, 29% Small #### What Do G2 Reviewers Say About Verishow? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **easy setup** of Verishow, enabling fast and hassle-free start for engaging virtual presentations. - Users find Verishow's **easy setup** invaluable, allowing quick starts for engaging presentations without technical hassles. - Users find Verishow incredibly **easy to use** , enabling seamless presentations without technical complications or extensive training. - Users value the **high quality** of Verishow, ensuring clear visuals and smooth presentations that engage and impress customers. - Users value Verishow for its **intuitive interface** , facilitating seamless interactions and enhancing engagement during live sessions. ##### Cons - Users find the **limited customization** options in Verishow hinder their ability to match branding and enhance user experience. - Users face challenges with **poor integration** of Verishow, making syncing with tools more cumbersome than expected. - Users find **limited features** in Verishow, noting the lack of templates and essential tools for effective engagement tracking. - Users find the **limited functionality** of VeriShow restricts customization and hampers their overall experience and efficiency. - Users find Verishow's **limited integrations** with CRM and meeting tools hinder the platform's overall functionality and efficiency. #### What Are Recent G2 Reviews of Verishow? **["Browser-Native Simplicity, Needs Stronger Integrations"](https://www.g2.com/survey_responses/verishow-review-13242563)** **Rating:** 4.0/5.0 stars _— Verified User in Higher Education_ [Read full review](https://www.g2.com/survey_responses/verishow-review-13242563) **["Verishow: Reliable Service with Stellar Automation"](https://www.g2.com/survey_responses/verishow-review-12893495)** **Rating:** 5.0/5.0 stars _— Jesse R._ [Read full review](https://www.g2.com/survey_responses/verishow-review-12893495) #### What Are G2 Users Discussing About Verishow? - [What is Verishow used for?](https://www.g2.com/discussions/what-is-verishow-used-for) ### [Cardina](https://www.g2.com/products/cardina/reviews) Cardina is a co-browsing solution designed to enhance customer support by enabling agents to view and interact with customers' screens in real-time, without requiring any downloads or meeting links. This seamless integration allows support teams to guide users through complex processes, troubleshoot issues, and provide personalized assistance efficiently. Key Features and Functionality: - Real-Time Screen Sharing: Agents can instantly view and interact with customers' screens, facilitating immediate assistance. - Interactive Guidance: Support representatives can draw on the customer's screen to highlight areas, making instructions clearer. - Remote Control: With customer permission, agents can take control to scroll, click, and type on behalf of the user, streamlining problem resolution. - Session Recording and Replay: Optionally record sessions for quality assurance and training purposes, with sensitive data masked to ensure privacy. - Integration with Existing Tools: Cardina integrates with platforms like Intercom, Zendesk, Salesforce, Sentry, and Slack, enhancing workflow efficiency. Primary Value and User Solutions: Cardina addresses the challenges of remote customer support by providing a tool that reduces resolution times and improves customer satisfaction. By enabling agents to see and interact with customers' screens, it eliminates the need for lengthy explanations and back-and-forth communications. This leads to faster issue resolution, decreased abandonment rates, and a more personalized support experience, ultimately boosting customer loyalty and operational efficiency. **Average Rating:** 4.7/5.0 **Total Reviews:** 14 #### How Do G2 Users Rate Cardina? - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Real Time Assistance:** 9.2/10 (Category avg: 8.7/10) - **Data Masking:** 9.7/10 (Category avg: 8.9/10) - **Access Control:** 9.4/10 (Category avg: 9.0/10) #### Who Is the Company Behind Cardina? - **Seller:** [Ramp Financial](https://www.g2.com/sellers/ramp-financial) - **Year Founded:** 2019 - **HQ Location:** New York - **Twitter:** @tryramp 37,469 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=80d9d85939d1a7fdc7cd6bc9853ccc70c1eb9079d84299e7a6cbc7a44c63e691&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Framp%2F&secure%5Burl_type%5D=linkedin_company_website) 2,713 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 63% Small, 31% Medium #### What Do G2 Reviewers Say About Cardina? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **efficiency** of Cardina, enhancing productivity and simplifying customer interactions across various channels. - Users appreciate the **automation and multi-channel communication features** of Cohere, enhancing customer service efficiency and experience. - Users value the **automation capabilities** of Cohere, enhancing efficiency and improving customer service throughout the order process. - Users value the **effective chat communication** of Cardina, appreciating the seamless transition to live agents when needed. - Users value the **effective customer engagement** capabilities of Cardina, enhancing service efficiency and tracking interactions seamlessly. ##### Cons - Users feel that Cardina has **AI limitations** that hinder functionality, affecting service efficiency and accuracy. - Users find the **difficult learning** curve challenging at first, but it becomes easier with time and practice. - Users experience **inaccuracy** in Cardina's text classification, leading to inconsistent and incorrect results. - Users feel there is a **lack of insight** in Cardina, limiting effective control and automation capabilities in services. - Users find the **initial learning curve challenging** , although it becomes easier with time and familiarity. #### What Are Recent G2 Reviews of Cardina? **["Great product"](https://www.g2.com/survey_responses/cardina-review-8056201)** **Rating:** 5.0/5.0 stars _— Abhinav S._ [Read full review](https://www.g2.com/survey_responses/cardina-review-8056201) **["It enhances our ability to serve customers with high quality."](https://www.g2.com/survey_responses/cardina-review-7590100)** **Rating:** 5.0/5.0 stars _— Ayman A._ [Read full review](https://www.g2.com/survey_responses/cardina-review-7590100) - ‹ Prev ‹ Prev - 1 - [2](/categories/co-browsing?order=g2_score&page=2#product-list) - [3](/categories/co-browsing?order=g2_score&page=3#product-list) - [Next › Next ›](/categories/co-browsing?order=g2_score&page=2#product-list) Spotlight Categories [Analytics Platforms](https://www.g2.com/categories/analytics-platforms) [Restaurant POS Systems](https://www.g2.com/categories/restaurant-pos) [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) [Accounting Software](https://www.g2.com/categories/accounting) [Product Information Management (PIM) Systems](https://www.g2.com/categories/product-information-management-pim) Similar Categories - [Help Desk](/categories/help-desk) - [Live Chat](/categories/live-chat) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) - [Customer Success](/categories/customer-success) [Browse Co-Browsing Themes](/categories/co-browsing/themes) ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath") ID Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath) Updated October 3, 2024 Co-browsing software, also known as collaborative browsing software or co-surfing software, enables customers to share their screen and allows agents to jointly navigate a web page, which provides real-time customer support. This process happens instantly and does not require downloading software or installing extensions. The customer support agent initiates a co-browsing session with the customer, and by accepting the invite, the agent can then get an accurate visual representation of the customer’s view of the website. This empowers the agents to take temporary control of the customer’s screen to guide them through complex transactions and processes when placing a purchase order. Unlike [screen sharing software](https://www.g2.com/categories/screen-sharing), co-browsing software only shares the user's web browser or mobile application, not the entire desktop. It does not allow the agents to view any other web page or tabs other than the ones permitted due to secured field masking or data masking, which is when customers can enter sensitive information without the agent seeing the characters registered. To qualify for inclusion in the Co-Browsing category, a product must: - Provide the ability to allow view-only and edit access of user’s web browsers - Integrate with other [customer service software](https://www.g2.com/categories/customer-service) like live chat software, [video conferencing software](https://www.g2.com/categories/video-conferencing), etc. Top Tools at a Glance | Product | Best for | User Review | | --- | --- | --- | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_67b650fba26f6ecb33820bbeeb1978fa/teamviewer.png "Product Avatar Image")](https://www.g2.com/products/teamviewer/reviews)[TeamViewer](https://www.g2.com/products/teamviewer/reviews)[4.5/5(4,165)](https://www.g2.com/products/teamviewer/reviews) | Cross-platform remote screen control and support | "Reliable, Easy-to-Use Remote Support with Fast Deployment and Strong Cross-Platform Access" | | [![Product Avatar 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