# Best Co-Browsing Software *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Co-browsing software, also known as collaborative browsing software or co-surfing software, enables customers to share their screen and allows agents to jointly navigate a web page, which provides real-time customer support. This process happens instantly and does not require downloading software or installing extensions. The customer support agent initiates a co-browsing session with the customer, and by accepting the invite, the agent can then get an accurate visual representation of the customer’s view of the website. This empowers the agents to take temporary control of the customer’s screen to guide them through complex transactions and processes when placing a purchase order. Unlike [screen sharing software](https://www.g2.com/categories/screen-sharing), co-browsing software only shares the user's web browser or mobile application, not the entire desktop. It does not allow the agents to view any other web page or tabs other than the ones permitted due to secured field masking or data masking, which is when customers can enter sensitive information without the agent seeing the characters registered. To qualify for inclusion in the Co-Browsing category, a product must: - Provide the ability to allow view-only and edit access of user’s web browsers - Integrate with other [customer service software](https://www.g2.com/categories/customer-service) like live chat software, [video conferencing software](https://www.g2.com/categories/video-conferencing), etc. ## Top Co-Browsing Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [TeamViewer](https://www.g2.com/products/teamviewer/reviews) | 4.5/5.0 (3,936 reviews) | Cross-platform remote screen control and support | "[TeamViewer’s Global Culture and Expanding Digital Workplace Vision](https://www.g2.com/survey_responses/teamviewer-review-13087488)" | | 2 | [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) | 4.7/5.0 (689 reviews) | Unattended remote access with live co-browsing | "[Instant, Trust-Building Remote Access with Clear Guidance and Smart Reporting](https://www.g2.com/survey_responses/zoho-assist-review-12732350)" | | 3 | [Glia](https://www.g2.com/products/glia/reviews) | 4.8/5.0 (86 reviews) | Real-time co-browsing for digital financial service | "[Seamless Channel Switching, Unmatched Support](https://www.g2.com/survey_responses/glia-review-11801729)" | | 4 | [Channel.me Cobrowsing](https://www.g2.com/products/channel-me-cobrowsing/reviews) | 4.5/5.0 (77 reviews) | No-download cobrowsing for real-time web guidance | "[It's my wonder tool for work.](https://www.g2.com/survey_responses/channel-me-cobrowsing-review-10849671)" | | 5 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,466 reviews) | Omnichannel co-browsing within unified contact center flows | "[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)" | | 6 | [Co-Browsing](https://www.g2.com/products/sariska-co-browsing/reviews) | 4.5/5.0 (51 reviews) | Real-time agent-guided customer screen resolution | "[Enhances Support with Seamless, Secure Collaboration](https://www.g2.com/survey_responses/co-browsing-review-12226059)" | | 7 | [Realtime](https://www.g2.com/products/recursive-labs-realtime/reviews) | 4.5/5.0 (40 reviews) | Visual co-browsing for real-time customer resolution | "[Helpful and efficient platform for clinical trial management](https://www.g2.com/survey_responses/realtime-review-11447567)" | | 8 | [Talisma Chat & Cobrowse](https://www.g2.com/products/talisma-chat-cobrowse/reviews) | 4.2/5.0 (23 reviews) | Real-time co-browsing for guided customer resolution | "[EASY TO USE](https://www.g2.com/survey_responses/talisma-chat-cobrowse-review-10892198)" | | 9 | [Upscope](https://www.g2.com/products/upscope/reviews) | 4.7/5.0 (115 reviews) | No-download co-browsing for live customer guidance | "[Game changing for CS teams](https://www.g2.com/survey_responses/upscope-review-10730077)" | | 10 | [Surfly](https://www.g2.com/products/surfly/reviews) | 4.8/5.0 (90 reviews) | No-download co-browsing for customer support | "[The best and easiest co-browsing tool I've found](https://www.g2.com/survey_responses/surfly-review-10042079)" | ## G2 Grid® for Co-Browsing Software ![G2 Grid® for Co-Browsing Software plotting products by satisfaction and market presence](https://www.g2.com/categories/co-browsing/grids.png?focus%5B%5D=2397&focus%5B%5D=15890&focus%5B%5D=28903&focus%5B%5D=125380&focus%5B%5D=4215&focus%5B%5D=1315439&focus%5B%5D=145846&focus%5B%5D=85695) Highlighted products: TeamViewer, Zoho Assist, Glia, Channel.me Cobrowsing, Genesys Cloud CX, Co-Browsing, Realtime, and Upscope. Underlying data: [Grid® JSON](https://www.g2.com/categories/co-browsing/grids.json?focus%5B%5D=teamviewer&focus%5B%5D=zoho-assist&focus%5B%5D=glia&focus%5B%5D=channel-me-cobrowsing&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=sariska-co-browsing&focus%5B%5D=recursive-labs-realtime&focus%5B%5D=upscope) ## How Many Co-Browsing Software Products Does G2 Track? **Total Products under this Category:** 37 ### Category Stats (Jul 2026) - **Average Rating**: 4.52/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Fullview (+0.38%) - Among all products in this category, Fullview recorded the largest rating increase compared to last month *Last updated: July 15, 2026* ## How Does G2 Rank Co-Browsing Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 7,600+ Authentic Reviews - 37+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Co-Browsing Software Is Best for Your Use Case? - **Leader:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - **Highest Performer:** [Channel.me Cobrowsing](https://www.g2.com/products/channel-me-cobrowsing/reviews) - **Easiest to Use:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - **Top Trending:** [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) - **Best Free Software:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews) --- **Sponsored** ### Surfly Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer simply clicks a link, or button, and their co-browsing session instantly begins in their browser window, and you see what they see.  With Surfly there is no software to download and no code to add to your website. Surfly’s technology provides a smooth and fast experience, with no loss of quality, even when co-browsing websites with audio and video.  Surfly can also be easily customised to fit any customer experience flow. You can launch co-browsing sessions directly from your website and even customize the flow in such a way that it perfectly matches your website’s look and feel. With our fully documented API, you can quickly integrate Surfly into other chat solutions, CRM systems, and call center platforms. Surfly’s key features include:  - Document sharing  - Video chat  - Control switching  - Field masking  - Action logs - Behaviour control  - Customisable UI - Security and privacy compliance - Single sign on  [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2632&secure%5Bchosen_at%5D=2026-07-15T20%3A23%3A01Z&secure%5Bdisplayable_resource_id%5D=2632&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=2632&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=30664&secure%5Bresource_id%5D=2632&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fco-browsing&secure%5Btoken%5D=129487c4ab018b27734a81bb47a7e84f2f18581a96b012ac02f74bdbb9827d3f&secure%5Burl%5D=https%3A%2F%2Fwww.surfly.com%2Ffeatures&secure%5Burl_type%5D=product_website) --- ## What Are the Top-Rated Co-Browsing Software Products in 2026? ### 1. [TeamViewer](https://www.g2.com/products/teamviewer/reviews) TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,936 **How Do G2 Users Rate TeamViewer?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10) - **Real Time Assistance:** 9.4/10 (Category avg: 8.7/10) - **Data Masking:** 8.9/10 (Category avg: 8.9/10) - **Access Control:** 9.2/10 (Category avg: 9.0/10) **Who Is the Company Behind TeamViewer?** - **Seller:** [TeamViewer](https://www.g2.com/sellers/teamviewer) - **Company Website:** https://www.teamviewer.com - **Year Founded:** 2005 - **HQ Location:** Goppingen - **Twitter:** @TeamViewer (48,070 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3479536/ (2,769 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 41% Small-Business, 35% Mid-Market #### What Are TeamViewer's Pros and Cons? **Pros:** - Ease of Use (518 reviews) - Remote Access (424 reviews) - Remote Control (341 reviews) - Easy Access (277 reviews) - Remote Work (275 reviews) **Cons:** - Connection Issues (180 reviews) - Connectivity Issues (146 reviews) - Expensive (139 reviews) - Slow Performance (135 reviews) - Remote Access Issues (119 reviews) ### What Do G2 Reviewers Say About TeamViewer? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of TeamViewer, quickly connecting with clients and scheduling meetings effortlessly. - Users appreciate the **ease of use** of TeamViewer, valuing its reliable connections and intuitive interface for remote access. - Users value the **ease of use** of TeamViewer, enjoying reliable access for seamless remote support and control. - Users highlight the **easy access** of TeamViewer, enabling seamless remote control and support across devices. - Users value the **seamless remote access** provided by TeamViewer, enabling efficient collaboration and problem-solving from anywhere. **Cons:** - Users experience **connection issues** with TeamViewer, particularly during slow or unstable internet conditions, impacting performance. - Users experience **connectivity issues** with TeamViewer due to performance drops on slow connections and account requirement hassles. - Users find TeamViewer's pricing to be **expensive** , especially for commercial use compared to other options available. - Users experience **slow performance** during weak internet connections, affecting usability and loading times despite updates. - Users frequently experience **remote access issues** with TeamViewer, including connection failures and confusing control panels. #### What Are Recent G2 Reviews of TeamViewer? **"[Reliable Tool for Remote Support and Collaboration](https://www.g2.com/survey_responses/teamviewer-review-13109863)"** **Rating:** 4.5/5.0 stars *— Ayush J.* [Read full review](https://www.g2.com/survey_responses/teamviewer-review-13109863) --- **"[TeamViewer’s Global Culture and Expanding Digital Workplace Vision](https://www.g2.com/survey_responses/teamviewer-review-13087488)"** **Rating:** 4.5/5.0 stars *— Vrinda M.* [Read full review](https://www.g2.com/survey_responses/teamviewer-review-13087488) --- #### What Are G2 Users Discussing About TeamViewer? - [What are the unique benefits of using TeamViewer Remote for remote access and support?](https://www.g2.com/discussions/what-are-the-unique-benefits-of-using-teamviewer-remote-for-remote-access-and-support) - 2 comments, 1 upvote - [How is TeamViewer Remote being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-teamviewer-remote-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [What is TeamViewer used for?](https://www.g2.com/discussions/what-is-teamviewer-used-for) - 2 comments - [Do hackers use TeamViewer?](https://www.g2.com/discussions/teamviewer-do-hackers-use-teamviewer) - 2 comments - [What is TeamViewer tensor?](https://www.g2.com/discussions/teamviewer-engage-what-is-teamviewer-tensor) ### 2. [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle. **Average Rating:** 4.7/5.0 **Total Reviews:** 689 **How Do G2 Users Rate Zoho Assist?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Real Time Assistance:** 8.8/10 (Category avg: 8.7/10) - **Data Masking:** 8.5/10 (Category avg: 8.9/10) - **Access Control:** 8.9/10 (Category avg: 9.0/10) **Who Is the Company Behind Zoho Assist?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 **Who Uses This Product?** - **Who Uses This:** Owner, IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 70% Small-Business, 22% Mid-Market #### What Are Zoho Assist's Pros and Cons? **Pros:** - Ease of Use (138 reviews) - Remote Access (96 reviews) - Remote Support (79 reviews) - Easy Setup (69 reviews) - Reliability (68 reviews) **Cons:** - Remote Access Issues (30 reviews) - Feature Limitations (21 reviews) - Connection Issues (16 reviews) - Not User-Friendly (16 reviews) - Expensive (14 reviews) ### What Do G2 Reviewers Say About Zoho Assist? *AI-generated summary from verified user reviews* **Pros:** - Users find Zoho Assist to be extremely **user-friendly** , making setup and management effortless and efficient. - Users praise Zoho Assist for its **easy remote access** , enabling straightforward support and effective management of multiple clients. - Users appreciate the **fast and easy remote support** provided by Zoho Assist, making sessions hassle-free and efficient. - Users find the **easy setup** of Zoho Assist to be highly beneficial for quick and efficient remote access. - Users value the **reliability** of Zoho Assist, appreciating its seamless setup and consistent performance across connections. **Cons:** - Users experience **remote access issues** with Zoho Assist, finding connections difficult and screen management problematic. - Users express frustration over **feature limitations** in Zoho Assist, feeling the basic plan lacks essential advanced tools. - Users face **connection issues** with Zoho Assist, making remote access and multiple monitor management difficult at times. - Users find Zoho Assist **not user-friendly** , facing challenges with its cluttered interface and steep learning curve. - Users express concern over **expensive pricing** for Zoho Assist, as it affects their willingness to repurchase. #### What Are Recent G2 Reviews of Zoho Assist? **"[Instant, Trust-Building Remote Access with Clear Guidance and Smart Reporting](https://www.g2.com/survey_responses/zoho-assist-review-12732350)"** **Rating:** 5.0/5.0 stars *— Aryabrata D.* [Read full review](https://www.g2.com/survey_responses/zoho-assist-review-12732350) --- **"[Zoho Assist: Easy, Secure Remote Support That Streamlines IT Troubleshooting](https://www.g2.com/survey_responses/zoho-assist-review-13054711)"** **Rating:** 5.0/5.0 stars *— Mohit A.* [Read full review](https://www.g2.com/survey_responses/zoho-assist-review-13054711) --- #### What Are G2 Users Discussing About Zoho Assist? - [What is Zoho Assist used for?](https://www.g2.com/discussions/what-is-zoho-assist-used-for) - 1 comment - [How much does Zoho Assist cost?](https://www.g2.com/discussions/how-much-does-zoho-assist-cost) - [How secure is Zoho Assist?](https://www.g2.com/discussions/how-secure-is-zoho-assist) - [Is Zoho Assist free?](https://www.g2.com/discussions/is-zoho-assist-free) - [How does Zoho Assist work?](https://www.g2.com/discussions/how-does-zoho-assist-work) ### 3. [Glia](https://www.g2.com/products/glia/reviews) Glia is the No. 1 platform for intelligent banking interactions, providing an AI workforce purpose-built for the banking industry — and the only one with a zero-hallucination and prompt injection guarantee for customer and member AI. Trusted by over 700 financial institutions, Glia’s ChannelLess® architecture eliminates the friction of traditional support by unifying voice, digital and AI into a single efficient foundation. With 1,000+ pre-built banking goals and seamless human-to-AI handoffs, we help institutions slash operational costs and abandonment rates while accelerating growth in loans and deposits. Our mission is to help build thriving communities, ensuring that every banking interaction — AI or human — builds lasting trust and measurable value. Learn more at glia.com. **Average Rating:** 4.8/5.0 **Total Reviews:** 86 **How Do G2 Users Rate Glia?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Real Time Assistance:** 9.7/10 (Category avg: 8.7/10) - **Data Masking:** 9.4/10 (Category avg: 8.9/10) - **Access Control:** 9.3/10 (Category avg: 9.0/10) **Who Is the Company Behind Glia?** - **Seller:** [Glia](https://www.g2.com/sellers/glia) - **Company Website:** https://www.glia.com/ - **Year Founded:** 2012 - **HQ Location:** New York, New York - **Twitter:** @GliaInc (1,471 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2687116/ (468 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Banking, Financial Services - **Company Size:** 67% Mid-Market, 17% Small-Business #### What Are Glia's Pros and Cons? **Pros:** - Customer Support (38 reviews) - Helpful (38 reviews) - Ease of Use (37 reviews) - Efficiency (23 reviews) - Features (23 reviews) **Cons:** - Missing Features (13 reviews) - Integration Issues (8 reviews) - Limited Features (7 reviews) - Poor Customer Support (7 reviews) - Reporting Issues (7 reviews) ### What Do G2 Reviewers Say About Glia? *AI-generated summary from verified user reviews* **Pros:** - Users praise Glia's **exceptional customer support** , highlighting its promptness and effectiveness in enhancing the overall experience. - Users appreciate the **ease of use and helpful customer support** of Glia, enhancing their overall service experience. - Users appreciate the **ease of use** of Glia, facilitating seamless integration and effective member support. - Users commend Glia for its **efficiency** , streamlining support and improving service delivery across digital platforms. - Users appreciate Glia’s **innovative features** that enhance user experience and streamline digital support across platforms. **Cons:** - Users desire more **visibility into features** like reporting and integrations, feeling current options lack detail and clarity. - Users face **integration issues** when trying to connect Glia with other essential systems, hindering overall efficiency. - Users find the **limited features** of Glia restrict their ability to customize and understand the service effectively. - Users often face **poor customer support** , receiving generic responses that do not address specific inquiries effectively. - Users feel that **reporting lacks customization** and improvements are needed for better data visibility and integrity. #### What Are Recent G2 Reviews of Glia? **"[Seamless Channel Switching, Unmatched Support](https://www.g2.com/survey_responses/glia-review-11801729)"** **Rating:** 5.0/5.0 stars *— Silvio E.* [Read full review](https://www.g2.com/survey_responses/glia-review-11801729) --- **"[Seamless Setup, Enhances Workflow Significantly](https://www.g2.com/survey_responses/glia-review-11814799)"** **Rating:** 5.0/5.0 stars *— Kimberly B.* [Read full review](https://www.g2.com/survey_responses/glia-review-11814799) --- #### What Are G2 Users Discussing About Glia? - [What is Glia used for?](https://www.g2.com/discussions/what-is-glia-used-for) - 1 comment ### 4. [Channel.me Cobrowsing](https://www.g2.com/products/channel-me-cobrowsing/reviews) Channel.me Cobrowsing is a remote support software designed to enhance customer service and sales interactions by enabling real-time, collaborative web browsing sessions between agents and clients. This tool allows support teams to view and interact with a customer's web browser without requiring any downloads or installations, facilitating immediate assistance and guidance through complex processes. Key Features and Functionality: - Co-Browsing: Agents can navigate web pages alongside customers, assisting with form completion, troubleshooting, and providing step-by-step guidance in real time. - Live Chat Integration: Seamlessly combines co-browsing with live chat, allowing agents to communicate with customers through text while simultaneously viewing their browser activity. - Data Security and Privacy: Implements data masking to protect sensitive information, ensuring that confidential data such as credit card details remain hidden during sessions. - Easy Implementation: Requires the addition of a single script to web pages, enabling quick and straightforward integration without extensive development resources. - Multi-Device Access: Supports co-browsing sessions across various devices, ensuring a consistent experience for users on desktops, tablets, and smartphones. - Analytics and Reporting: Provides insights into agent performance, session metrics, and customer interactions through built-in analytics and reporting tools. Primary Value and Solutions Provided: Channel.me Cobrowsing addresses the challenge of effectively assisting customers during online interactions by offering a visual, interactive support experience. It reduces the need for lengthy explanations over the phone or via email, as agents can directly demonstrate solutions and guide customers through processes. This leads to faster resolution times, increased customer satisfaction, and higher conversion rates by minimizing frustration and abandonment during complex transactions. Additionally, the platform's emphasis on security and privacy ensures that customer data is handled responsibly, fostering trust and compliance with data protection regulations. **Average Rating:** 4.5/5.0 **Total Reviews:** 77 **How Do G2 Users Rate Channel.me Cobrowsing?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10) - **Real Time Assistance:** 9.1/10 (Category avg: 8.7/10) - **Data Masking:** 8.8/10 (Category avg: 8.9/10) - **Access Control:** 9.2/10 (Category avg: 9.0/10) **Who Is the Company Behind Channel.me Cobrowsing?** - **Seller:** [Channel.me](https://www.g2.com/sellers/channel-me) - **Year Founded:** 2010 - **HQ Location:** Amsterdam, NL - **LinkedIn® Page:** https://www.linkedin.com/company/channel/ (5 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Accounting - **Company Size:** 57% Small-Business, 37% Mid-Market #### What Are Channel.me Cobrowsing's Pros and Cons? **Pros:** - Ease of Use (33 reviews) - Screen Sharing (14 reviews) - Security (14 reviews) - Customer Engagement (13 reviews) - Features (11 reviews) **Cons:** - Expensive (6 reviews) - Lagging Issues (6 reviews) - Limited Flexibility (6 reviews) - Slow Performance (6 reviews) - Limited Customization (4 reviews) ### What Do G2 Reviewers Say About Channel.me Cobrowsing? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **clean and intuitive interface** of Channel.me Cobrowsing, enabling fast and straightforward support interactions. - Users love the **easy screen sharing** capability of Channel.me Cobrowsing, enhancing support and collaboration effortlessly. - Users value the **high security and privacy** features of Channel.me Cobrowsing, ensuring safe and seamless collaboration. - Users value the **real-time collaboration** of Channel.me Cobrowsing, enhancing support and improving customer engagement effectively. - Users appreciate the **intuitive ease of use** of Channel.me Cobrowsing, enhancing support efficiency without cumbersome setups. **Cons:** - Users find the **pricing too high** for small teams, feeling it could be more affordable. - Users report **lagging issues** with Channel.me Cobrowsing, especially during peak times, affecting overall usability. - Users find **limited flexibility** in Channel.me Cobrowsing, as it restricts access and struggles with specific website functionalities. - Users often face **slow performance** when using Channel.me Cobrowsing, especially on complex web pages or with poor internet. - Users find **limited customization** options with Channel.me, particularly for unique business requirements or workflows. #### What Are Recent G2 Reviews of Channel.me Cobrowsing? **"[It's my wonder tool for work.](https://www.g2.com/survey_responses/channel-me-cobrowsing-review-10849671)"** **Rating:** 5.0/5.0 stars *— Samuel J.* [Read full review](https://www.g2.com/survey_responses/channel-me-cobrowsing-review-10849671) --- **"[Effortless Customer support with channel.me Cobrowsing.](https://www.g2.com/survey_responses/channel-me-cobrowsing-review-11451954)"** **Rating:** 4.5/5.0 stars *— Victoria E.* [Read full review](https://www.g2.com/survey_responses/channel-me-cobrowsing-review-11451954) --- ### 5. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,466 **How Do G2 Users Rate Genesys Cloud CX?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.2/10) - **Real Time Assistance:** 9.2/10 (Category avg: 8.7/10) - **Data Masking:** 9.4/10 (Category avg: 8.9/10) - **Access Control:** 9.2/10 (Category avg: 9.0/10) **Who Is the Company Behind Genesys Cloud CX?** - **Seller:** [Genesys](https://www.g2.com/sellers/genesys) - **Company Website:** https://www.genesys.com - **Year Founded:** 1990 - **HQ Location:** Menlo Park, CA - **Twitter:** @Genesys (32,180 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/601919/ (8,569 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Manager, Case Advocate - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 45% Mid-Market, 40% Enterprise #### What Are Genesys Cloud CX's Pros and Cons? **Pros:** - Ease of Use (135 reviews) - Features (98 reviews) - Reliability (76 reviews) - Efficiency (72 reviews) - Helpful (60 reviews) **Cons:** - Limited Features (55 reviews) - Missing Features (53 reviews) - Complexity (42 reviews) - Inadequate Reporting (38 reviews) - Learning Curve (37 reviews) ### What Do G2 Reviewers Say About Genesys Cloud CX? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Genesys Cloud CX, streamlining operations and enhancing flexibility for their teams. - Users appreciate the **innovative features** of Genesys Cloud CX, enhancing communication and collaboration effectively for their operations. - Users value the **reliable cloud-based accessibility** of Genesys Cloud CX, enhancing business continuity and client satisfaction. - Users commend the **efficiency** of Genesys Cloud CX, which enhances agility and streamlines operations across multiple channels. - Users appreciate the **customization options** in Genesys Cloud CX, enhancing their unique routing and call flow requirements. **Cons:** - Users feel the **limited features** of Genesys Cloud CX require extra licenses, complicating usability and integration. - Users are concerned about **missing features** in Genesys Cloud CX, specifically related to advanced functionalities and integrations. - Users find the interface of Genesys Cloud CX to be **overwhelming and complex** , especially for newcomers navigating its features. - Users find the **inadequate reporting** capabilities of Genesys Cloud CX frustrating, lacking customization and efficiency for complex needs. - Users find the **steep learning curve** of Genesys Cloud CX challenging, with complex navigation and hidden features for newcomers. #### What Are Recent G2 Reviews of Genesys Cloud CX? **"[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)"** **Rating:** 5.0/5.0 stars *— Lucas A.* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137) --- **"[A Flexible and Scalable Platform for Modern Customer Experience](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148)"** **Rating:** 5.0/5.0 stars *— Phaneendra A.* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148) --- #### What Are G2 Users Discussing About Genesys Cloud CX? - [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes - [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments - [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment - [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments - [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce) ### 6. [Co-Browsing](https://www.g2.com/products/sariska-co-browsing/reviews) Sariska's Co-Browsing SDK revolutionizes collaborative online browsing, offering seamless integration for businesses. This SDK, proudly presented by Sariska, enables developers to effortlessly incorporate co-browsing capabilities into their applications, allowing users to collaboratively navigate websites or apps in real-time. With this technology, customers can experience a smooth and interactive browsing journey, enhancing support, sales, and customer engagement. Trust Sariska to provide an exceptional co-browsing solution tailored to your unique requirements. **Average Rating:** 4.5/5.0 **Total Reviews:** 51 **How Do G2 Users Rate Co-Browsing?** - **Has the product been a good partner in doing business?:** 7.6/10 (Category avg: 9.2/10) - **Real Time Assistance:** 8.6/10 (Category avg: 8.7/10) - **Data Masking:** 8.2/10 (Category avg: 8.9/10) - **Access Control:** 8.8/10 (Category avg: 9.0/10) **Who Is the Company Behind Co-Browsing?** - **Seller:** [Sariska](https://www.g2.com/sellers/sariska) - **Year Founded:** 2021 - **HQ Location:** Bangalore, Karnataka - **Twitter:** @sariskaio (63 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/sariska/about/ (31 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 48% Small-Business, 46% Mid-Market #### What Are Co-Browsing's Pros and Cons? **Pros:** - Customer Support (10 reviews) - Customer Engagement (9 reviews) - Efficiency (9 reviews) - Real-Time Monitoring (9 reviews) - Sharing (9 reviews) **Cons:** - Inadequate Security (9 reviews) - Connection Issues (8 reviews) - Poor Connectivity (6 reviews) - Slow Internet Speed (6 reviews) - Lagging Issues (3 reviews) ### What Do G2 Reviewers Say About Co-Browsing? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **interactive customer support** provided by co-browsing, enhancing efficiency and personal connection during assistance. - Users appreciate the **real-time collaboration** of Co-Browsing, enhancing support and making problem-solving more efficient and personal. - Users appreciate the **efficiency** of co-browsing, enhancing customer support with real-time assistance and interactive guidance. - Users value the **real-time monitoring** of Co-Browsing, enhancing efficiency and collaboration while solving problems together. - Users value the **real-time collaboration** in Co-Browsing, enhancing problem-solving and communication while browsing together. **Cons:** - Users express concerns about **inadequate security** , feeling uncomfortable sharing screens due to risks and privacy issues. - Users often experience **connection issues** that disrupt sessions and cause frustration during co-browsing interactions. - Users experience **poor connectivity** issues with co-browsing, impacting smooth interaction and raising privacy concerns. - Users experience **slow internet speed** issues, particularly when the connection is weak, affecting usability and effectiveness. - Users experience **lagging issues** and connectivity problems, which can detract from the overall co-browsing experience. #### What Are Recent G2 Reviews of Co-Browsing? **"[Enhances Support with Seamless, Secure Collaboration](https://www.g2.com/survey_responses/co-browsing-review-12226059)"** **Rating:** 5.0/5.0 stars *— AGARWAL MUSIC C.* [Read full review](https://www.g2.com/survey_responses/co-browsing-review-12226059) --- **"[Co-Browsing Makes Team Issue-Solving Easy with Shared Screen Viewing](https://www.g2.com/survey_responses/co-browsing-review-12710131)"** **Rating:** 4.0/5.0 stars *— Smarth G.* [Read full review](https://www.g2.com/survey_responses/co-browsing-review-12710131) --- ### 7. [Realtime](https://www.g2.com/products/recursive-labs-realtime/reviews) Secure, download-free cobrowsing & full desktop screensharing that integrates with most major CRMs or via custom connector. Use our view-only, collaborative, or full desktop model to deliver concierge-level support to online customers on the web's most complicated tasks. **Average Rating:** 4.5/5.0 **Total Reviews:** 40 **How Do G2 Users Rate Realtime?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.2/10) - **Real Time Assistance:** 9.9/10 (Category avg: 8.7/10) - **Data Masking:** 8.5/10 (Category avg: 8.9/10) - **Access Control:** 9.5/10 (Category avg: 9.0/10) **Who Is the Company Behind Realtime?** - **Seller:** [Recursive Labs](https://www.g2.com/sellers/recursive-labs) - **Year Founded:** 2011 - **HQ Location:** Wildwood, US - **LinkedIn® Page:** https://www.linkedin.com/company/recursive-labs/ (11 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Research Analyst, Business Development Representative - **Top Industries:** Information Technology and Services - **Company Size:** 78% Mid-Market, 17% Small-Business #### What Are Realtime's Pros and Cons? **Pros:** - Ease of Use (26 reviews) - Customer Support (18 reviews) - Remote Support (15 reviews) - Customer Engagement (14 reviews) - Service Quality (10 reviews) **Cons:** - Internet Dependency (11 reviews) - Network Issues (11 reviews) - Internet Requirements (10 reviews) - Poor Connectivity (10 reviews) - Expensive (8 reviews) ### What Do G2 Reviewers Say About Realtime? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Realtime, enabling seamless guidance and support for customers during their tasks. - Users appreciate the **instant interactive support** of Realtime, facilitating quick problem-solving through co-browsing and video chat. - Users appreciate the **instant interactive support** provided by Realtime, enabling quick and efficient problem-solving through co-browsing and video chat. - Users appreciate the **instant interactive support** of Realtime, leading to quick problem-solving and enhanced customer satisfaction. - Users highly value the **instant video chat** feature of Realtime, enhancing personalized support and customer satisfaction. **Cons:** - Users are frustrated by the **dependency on stable internet connection** , limiting accessibility in areas with slower networks. - Users express concerns about the **dependency on a stable internet connection** , limiting accessibility in slower network areas. - Users find the **dependency on stable internet connection** of Realtime problematic, limiting access for those in slower network areas. - Users find the **poor connectivity** of Realtime limits accessibility, especially in areas with slow internet networks. - Users find the **cost of implementing Realtime** to be high, particularly impacting smaller businesses and startups. #### What Are Recent G2 Reviews of Realtime? **"[Enhancing Customer Support with Recursive Lab's Realtime No Download Co-browser and Screenshare Tool](https://www.g2.com/survey_responses/realtime-review-10483470)"** **Rating:** 4.5/5.0 stars *— Shivani P.* [Read full review](https://www.g2.com/survey_responses/realtime-review-10483470) --- **"[Helpful and efficient platform for clinical trial management](https://www.g2.com/survey_responses/realtime-review-11447567)"** **Rating:** 5.0/5.0 stars *— Verified User in Public Relations and Communications* [Read full review](https://www.g2.com/survey_responses/realtime-review-11447567) --- ### 8. [Talisma Chat & Cobrowse](https://www.g2.com/products/talisma-chat-cobrowse/reviews) Talisma Chat & Co-Browse is a dynamic solution designed to facilitate real-time communication between organizations and their website visitors through text dialogue and collaborative browsing. This tool enables agents to interact simultaneously with multiple visitors, providing personalized and immediate attention to enhance the online experience. With seamless access to a unified view of all previous customer interactions across various communication channels, agents can respond swiftly using a comprehensive knowledge base of FAQs, response templates, web links, and documents. Key Features and Functionality: - Proactive Chat: Initiates chat sessions based on predefined visitor behaviors, such as landing on the site or exhibiting specific browsing patterns. This proactive engagement improves customer experience, reduces operational costs, decreases shopping cart abandonment, and boosts conversion rates. - Co-Browsing: Allows agents to view and interact with the visitor's current webpage in real-time, facilitating guided assistance, smoother onboarding, and effective demonstrations without requiring downloads or additional software. - Unified Customer View: Provides agents with single-click access to a consolidated history of all customer interactions across multiple channels, ensuring informed and consistent responses. - Knowledge Base Integration: Equips agents with instant access to a repository of FAQs, response templates, web links, and documents, enabling quick and accurate responses to inquiries. Primary Value and User Solutions: Talisma Chat & Co-Browse addresses the need for efficient and personalized customer engagement in the digital space. By enabling real-time, proactive communication and collaborative browsing, it enhances customer satisfaction, reduces operational costs, and increases conversion rates. The solution empowers agents with comprehensive tools and information, leading to faster issue resolution and a more cohesive customer experience. **Average Rating:** 4.2/5.0 **Total Reviews:** 23 **How Do G2 Users Rate Talisma Chat & Cobrowse?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10) - **Real Time Assistance:** 8.1/10 (Category avg: 8.7/10) - **Data Masking:** 8.4/10 (Category avg: 8.9/10) - **Access Control:** 8.7/10 (Category avg: 9.0/10) **Who Is the Company Behind Talisma Chat & Cobrowse?** - **Seller:** [Talisma](https://www.g2.com/sellers/talisma) - **Year Founded:** 1999 - **HQ Location:** Bengaluru, India - **Twitter:** @TalismaCustExp (297 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/166248/ (584 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 52% Small-Business, 35% Mid-Market #### What Are Talisma Chat & Cobrowse's Pros and Cons? **Pros:** - Chat Communication (8 reviews) - Customer Engagement (7 reviews) - Customer Support (5 reviews) - Ease of Use (5 reviews) - Customization (3 reviews) **Cons:** - Connection Issues (3 reviews) - Complex Setup (2 reviews) - Feature Issues (2 reviews) - Inadequate Security (1 reviews) - Limited Customization (1 reviews) ### What Do G2 Reviewers Say About Talisma Chat & Cobrowse? *AI-generated summary from verified user reviews* **Pros:** - Users value the **real-time chat capabilities** of Talisma, enhancing communication and customer support significantly. - Users value the **personalized assistance** from Talisma Chat & Cobrowse, enhancing communication and customer satisfaction significantly. - Users value the **exceptional customer support** of Talisma Chat & Cobrowse, facilitating implementation and enhancing the user experience. - Users praise the **ease of use** of Talisma Chat & Cobrowse, highlighting seamless integration and intuitive navigation. - Users value the **customizable workflows** in Talisma Chat & Cobrowse, enhancing tailored support for their clients. **Cons:** - Users experience **connection issues** that disrupt services, causing frustration and hindered communication during meetings. - Users find the **complex setup** of Talisma Chat & Cobrowse challenging, often requiring technical expertise for integration. - Users face **feature issues** with Talisma Chat & Cobrowse, finding it insufficient for complex organizational needs. - Users express concern over **inadequate security** , highlighting risks in displaying sensitive customer information during interactions. - Users face **limited customization** options in Talisma Chat & Cobrowse, impacting branding consistency and aesthetics. #### What Are Recent G2 Reviews of Talisma Chat & Cobrowse? **"[EASY TO USE](https://www.g2.com/survey_responses/talisma-chat-cobrowse-review-10892198)"** **Rating:** 5.0/5.0 stars *— Aman R.* [Read full review](https://www.g2.com/survey_responses/talisma-chat-cobrowse-review-10892198) --- **"[A solid customer engagement tool](https://www.g2.com/survey_responses/talisma-chat-cobrowse-review-10770158)"** **Rating:** 4.0/5.0 stars *— Mridul K.* [Read full review](https://www.g2.com/survey_responses/talisma-chat-cobrowse-review-10770158) --- #### What Are G2 Users Discussing About Talisma Chat & Cobrowse? - [What is Talisma Chat & Cobrowse used for?](https://www.g2.com/discussions/what-is-talisma-chat-cobrowse-used-for) ### 9. [Upscope](https://www.g2.com/products/upscope/reviews) Who is Upscope Co-browsing for? Who is it not for? Upscope buyers include payroll & HR, financial services, insurance, CRMs, legal software, logistics, healthcare and a wide range of SaaS companies. They use Upscope to support and onboard less tech savvy customers through their interfaces or to sell financial products to customers by co-browsing with them on the phone or desktop. Customers include Calendly, JG Wentworth, Square, Figure, Freedom Financial, Delta Dental and software providers for the biggest banks in the world, along with small and medium sized SaaS companies. Who is it not for? It's not for companies where there is a simple interface and technically advanced users, they don't need it and won't use it much and inevitably cancel their subscription. Start a trial with Upscope and we'll tell if you need it and how to get setup to prove it works for you, before you make any commitment. **Average Rating:** 4.7/5.0 **Total Reviews:** 115 **How Do G2 Users Rate Upscope?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.2/10) - **Real Time Assistance:** 9.4/10 (Category avg: 8.7/10) - **Data Masking:** 9.3/10 (Category avg: 8.9/10) - **Access Control:** 9.6/10 (Category avg: 9.0/10) **Who Is the Company Behind Upscope?** - **Seller:** [Upscope](https://www.g2.com/sellers/upscope) - **Year Founded:** 2017 - **HQ Location:** London, GB - **Twitter:** @upscope_io - **LinkedIn® Page:** https://www.linkedin.com/company/11054548/ (14 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Associate - **Top Industries:** Financial Services, Computer Software - **Company Size:** 44% Small-Business, 36% Mid-Market #### What Are Upscope's Pros and Cons? **Pros:** - Customer Engagement (2 reviews) - Ease of Use (2 reviews) - Chat Communication (1 reviews) - Communication (1 reviews) - Connectivity (1 reviews) **Cons:** - Access Issues (1 reviews) - Connectivity Issues (1 reviews) - Difficult Setup (1 reviews) - Email Management (1 reviews) - Expensive (1 reviews) ### What Do G2 Reviewers Say About Upscope? *AI-generated summary from verified user reviews* **Pros:** - Users value the **effortless communication** of Upscope, enhancing customer engagement and fostering strong relationships. - Users value the **ease of use** of Upscope, enhancing client connections and support through seamless communication. - Users value the **effortless communication** with clients, enhancing assistance and fostering strong relationships. - Users value the **effortless communication** with clients, enhancing support and fostering strong relationships. - Users value the **seamless connectivity** of Upscope, enhancing client interaction and fostering strong relationships. **Cons:** - Users experience **access issues** with Upscope, struggling to communicate with clients and locate them efficiently. - Users experience **connectivity issues** resulting in slow connections, impacting overall performance and usability of Upscope. - Users express frustration with the **difficult setup** , particularly in locating clients effectively through email searches. - Users find the lack of **direct email communication** and issues with locating clients frustrating on Upscope. - Users find the **pricing confusing and not upfront** , which complicates their decision-making process for Upscope. #### What Are Recent G2 Reviews of Upscope? **"[Game changing for CS teams](https://www.g2.com/survey_responses/upscope-review-10730077)"** **Rating:** 5.0/5.0 stars *— Roman V.* [Read full review](https://www.g2.com/survey_responses/upscope-review-10730077) --- **"[A Great Tool for Helping Elderly Clients and Resolving Website Issues](https://www.g2.com/survey_responses/upscope-review-13044207)"** **Rating:** 5.0/5.0 stars *— Miguel P.* [Read full review](https://www.g2.com/survey_responses/upscope-review-13044207) --- #### What Are G2 Users Discussing About Upscope? - [How has Upscope supported your customer support team, and what features do you rely on?](https://www.g2.com/discussions/how-has-upscope-supported-your-customer-support-team-and-what-features-do-you-rely-on) - [What is Upscope used for?](https://www.g2.com/discussions/what-is-upscope-used-for) ### 10. [Surfly](https://www.g2.com/products/surfly/reviews) Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer simply clicks a link, or button, and their co-browsing session instantly begins in their browser window, and you see what they see.  With Surfly there is no software to download and no code to add to your website. Surfly’s technology provides a smooth and fast experience, with no loss of quality, even when co-browsing websites with audio and video.  Surfly can also be easily customised to fit any customer experience flow. You can launch co-browsing sessions directly from your website and even customize the flow in such a way that it perfectly matches your website’s look and feel. With our fully documented API, you can quickly integrate Surfly into other chat solutions, CRM systems, and call center platforms. Surfly’s key features include:  - Document sharing  - Video chat  - Control switching  - Field masking  - Action logs - Behaviour control  - Customisable UI - Security and privacy compliance - Single sign on  **Average Rating:** 4.8/5.0 **Total Reviews:** 90 **How Do G2 Users Rate Surfly?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Real Time Assistance:** 9.1/10 (Category avg: 8.7/10) - **Data Masking:** 9.7/10 (Category avg: 8.9/10) - **Access Control:** 9.3/10 (Category avg: 9.0/10) **Who Is the Company Behind Surfly?** - **Seller:** [Surfly](https://www.g2.com/sellers/surfly) - **Year Founded:** 2012 - **HQ Location:** Amsterdam, Netherlands - **Twitter:** @Surfly (903 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1943587/ (29 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Information Technology and Services - **Company Size:** 44% Small-Business, 34% Mid-Market #### What Are Recent G2 Reviews of Surfly? **"[The best and easiest co-browsing tool I've found](https://www.g2.com/survey_responses/surfly-review-10042079)"** **Rating:** 5.0/5.0 stars *— Dave K.* [Read full review](https://www.g2.com/survey_responses/surfly-review-10042079) --- **"[The best onboarding experience](https://www.g2.com/survey_responses/surfly-review-9902090)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/surfly-review-9902090) --- #### What Are G2 Users Discussing About Surfly? - [What advice do you have for others considering Surfly for co-browsing solutions?](https://www.g2.com/discussions/what-advice-do-you-have-for-others-considering-surfly-for-co-browsing-solutions) - [What is Surfly used for?](https://www.g2.com/discussions/what-is-surfly-used-for) - 1 comment, 1 upvote ### 11. [Eltropy](https://www.g2.com/products/eltropy/reviews) Eltropy is a comprehensive digital communications platform designed specifically for community financial institutions (CFIs) such as credit unions and community banks. By integrating various communication channels—including text messaging, secure chat, video banking, and voice—into a unified interface, Eltropy enables CFIs to engage with their members securely and efficiently. The platform leverages artificial intelligence to automate routine tasks, enhance member interactions, and streamline operations, all while ensuring compliance with industry regulations. Key Features and Functionality: - Omni-Channel Communication: Provides a single platform for text, chat, video, and voice interactions, allowing seamless member engagement across preferred channels. - AI-Powered Automation: Automates routine tasks such as payment reminders and member inquiries, improving efficiency and reducing operational costs. - Integrated Ecosystem: Connects with core banking systems, customer relationship management (CRM) tools, loan origination systems (LOS), and other essential applications to create a cohesive communication environment. - Secure and Compliant: Ensures enterprise-grade security and adherence to regulatory standards, safeguarding member data and communications. - Video Verify: Enhances fraud prevention by combining remote video, real-time government ID verification, and knowledge-based authentication to securely authenticate member identities. - Co-Browsing: Allows agents to guide members through online processes in real-time, improving user experience and reducing confusion. - Appointment and Lobby Management: Enables members to schedule appointments and manage branch visits, optimizing in-person interactions and reducing wait times. Primary Value and Solutions Provided: Eltropy addresses the critical need for CFIs to modernize and personalize member communications in an increasingly digital landscape. By offering a unified platform that integrates multiple communication channels with AI-driven automation, Eltropy helps financial institutions: - Enhance Member Engagement: Facilitates timely and personalized interactions, strengthening member relationships and satisfaction. - Improve Operational Efficiency: Automates routine tasks and streamlines workflows, allowing staff to focus on more complex member needs. - Reduce Delinquency Rates: Utilizes proactive communication strategies and automated reminders to encourage timely payments and reduce loan defaults. - Prevent Fraud: Implements advanced verification tools like Video Verify to securely authenticate member identities, mitigating the risk of fraudulent activities. By consolidating communication tools into a single, secure, and compliant platform, Eltropy empowers CFIs to deliver exceptional member experiences while achieving operational excellence. **Average Rating:** 4.4/5.0 **Total Reviews:** 51 **How Do G2 Users Rate Eltropy?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10) - **Real Time Assistance:** 8.3/10 (Category avg: 8.7/10) - **Data Masking:** 8.0/10 (Category avg: 8.9/10) - **Access Control:** 8.5/10 (Category avg: 9.0/10) **Who Is the Company Behind Eltropy?** - **Seller:** [Eltropy](https://www.g2.com/sellers/eltropy) - **Year Founded:** 2013 - **HQ Location:** Santa Clara, US - **Twitter:** @eltropy_inc (1,129 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/eltropy (275 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Information Technology and Services - **Company Size:** 45% Mid-Market, 41% Small-Business #### What Are Eltropy's Pros and Cons? **Pros:** - Ease of Use (22 reviews) - Customer Support (19 reviews) - Features (16 reviews) - Efficiency (14 reviews) - Chat Communication (10 reviews) **Cons:** - Learning Curve (10 reviews) - Steep Learning Curve (10 reviews) - Integration Issues (7 reviews) - Limited Customization (7 reviews) - Training Difficulty (6 reviews) ### What Do G2 Reviewers Say About Eltropy? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate Eltropy's **ease of use** , enjoying its intuitive interface and efficient multi-channel communication management. - Users appreciate the **24/7 customer support** through Eltropy’s chatbots, enhancing communication and engagement with financial institutions. - Users value the **intuitive platform** of Eltropy, enhancing collections with seamless multi-channel communication and personalized experiences. - Users value Eltropy for its **efficiency** in managing multi-channel communication and time-saving automation features. - Users appreciate the **effortless chat communication** of Eltropy, enhancing member engagement and simplifying interactions across various platforms. **Cons:** - Users find the **steep learning curve** discouraging, making it challenging to utilize Eltropy's full features effectively. - Users find the **steep learning curve** challenging, making it difficult for new users to adopt Eltropy effectively. - Users experience significant **integration issues** with Eltropy, leading to inefficiencies and increased data handling errors. - Users find **limited customization options** in Eltropy, which hinders advanced workflows and user experience. - Users often struggle with the **training difficulty** of Eltropy, finding it hard to fully utilize its features. #### What Are Recent G2 Reviews of Eltropy? **"[integrated CRM with banking legacy system](https://www.g2.com/survey_responses/eltropy-review-10760119)"** **Rating:** 4.0/5.0 stars *— Gianni D.* [Read full review](https://www.g2.com/survey_responses/eltropy-review-10760119) --- **"[All-in-One Digital Engagement Platform](https://www.g2.com/survey_responses/eltropy-review-11165438)"** **Rating:** 5.0/5.0 stars *— Bhargav S.* [Read full review](https://www.g2.com/survey_responses/eltropy-review-11165438) --- ### 12. [Acquire](https://www.g2.com/products/acquire/reviews) Acquire is a conversational customer engagement platform that empowers companies to deliver exceptional experiences. By simplifying communication across touchpoints and tools, personalizing interactions, and enabling the ability to architect faster and more efficient processes — people, not channels, are put at the heart of customer service interactions. Our flexible and scalable software suite offers features including live chat, video and audio calling, AI chatbots, centralized interaction management, and secure cobrowsing equipping teams to solve sales, service, and support issues easily, in real-time, and on any device. Continuously engage customers while minimizing resolution time and redundancy, and rise to the next wave of customer experience. **Average Rating:** 4.2/5.0 **Total Reviews:** 42 **How Do G2 Users Rate Acquire?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10) - **Real Time Assistance:** 10.0/10 (Category avg: 8.7/10) - **Data Masking:** 10.0/10 (Category avg: 8.9/10) - **Access Control:** 10.0/10 (Category avg: 9.0/10) **Who Is the Company Behind Acquire?** - **Seller:** [Acquire](https://www.g2.com/sellers/acquire) - **Year Founded:** 2017 - **HQ Location:** San Francisco, California - **LinkedIn® Page:** https://www.linkedin.com/company/acquire-io/ (53 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 56% Small-Business, 40% Mid-Market #### What Are Recent G2 Reviews of Acquire? **"[Simple way to connect to your customers](https://www.g2.com/survey_responses/acquire-review-6989561)"** **Rating:** 5.0/5.0 stars *— prabin s.* [Read full review](https://www.g2.com/survey_responses/acquire-review-6989561) --- **"[Acquire Your New Chat Specialised](https://www.g2.com/survey_responses/acquire-review-8981633)"** **Rating:** 5.0/5.0 stars *— Francis R.* [Read full review](https://www.g2.com/survey_responses/acquire-review-8981633) --- #### What Are G2 Users Discussing About Acquire? - [What is Acquire used for?](https://www.g2.com/discussions/what-is-acquire-used-for) ### 13. [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) LogMeIn Rescue is an enterprise remote support platform that enables IT teams and customer support organizations to deliver fast, secure, and reliable technical support — to employees, customers, and remote devices — from a single, scalable solution. Built for moments when failure is not an option, Rescue combines purpose-built security, proven performance, and practical AI to help support teams resolve issues quickly and confidently — without compromising control, compliance, or end-user experience. Rescue is used by small help desks and the world's largest global enterprises alike, including organizations in regulated industries such as finance, healthcare, and the public sector. Whether supporting internal IT or external customer-facing teams, Rescue adapts to your environment, your workflows, and your scale. Key capabilities include: -Enterprise-grade security: 40+ granular permissions and controls, session audit logs, IP and device-based access restrictions, SSO/AD Sync, and data storage policies — purpose-built for compliance and governance requirements. -Fast, reliable connections: Sessions connect in ~20 seconds or less, backed by 99.99% uptime, 5B+ remote sessions, and 20+ years of proven enterprise performance. -Flexible support options: 12+ connection methods including PIN code, calling card, web link, and live chat — minimizing user friction across platforms and devices. -Practical AI: AI-powered diagnostics, session summaries, script building, and error analysis help technicians resolve issues faster and document more consistently. -Smart integrations: Pre-built connectors for ServiceNow, Nexthink, Salesforce and more, plus robust APIs that align Rescue with the tools and workflows where support already lives. -Multi-platform support: Support devices across Windows, Mac, iOS, Android, Linux and Chromebook. Rescue is trusted by support teams that need a solution that is secure by design, operationally dependable, and ready to evolve with the demands of AI-driven enterprise support. **Average Rating:** 4.6/5.0 **Total Reviews:** 197 **How Do G2 Users Rate LogMeIn Rescue?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) - **Real Time Assistance:** 9.2/10 (Category avg: 8.7/10) - **Data Masking:** 8.3/10 (Category avg: 8.9/10) - **Access Control:** 9.4/10 (Category avg: 9.0/10) **Who Is the Company Behind LogMeIn Rescue?** - **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) - **Company Website:** https://www.goto.com - **Year Founded:** 2003 - **HQ Location:** Boston, MA - **Twitter:** @goto (41,211 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (994 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 38% Mid-Market, 34% Small-Business #### What Are LogMeIn Rescue's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Remote Access (4 reviews) - Remote Support (4 reviews) - Remote Control (3 reviews) - Customer Support (2 reviews) **Cons:** - Expensive (3 reviews) - Feature Limitations (2 reviews) - Limited Features (2 reviews) - Ticketing Issues (2 reviews) - Admin (1 reviews) ### What Do G2 Reviewers Say About LogMeIn Rescue? *AI-generated summary from verified user reviews* **Pros:** - Users find LogMeIn Rescue to be **extremely easy to use** , enabling effortless remote access and problem-solving. - Users find LogMeIn Rescue's **remote access capability** effective and essential for seamless IT support from anywhere. - Users value the **simple and effective remote assistance** provided by LogMeIn Rescue, enabling seamless IT support from anywhere. - Users value the **ease of remote control** to quickly resolve issues without needing physical interaction. - Users value the **excellent customer support** which simplifies issue resolution through easy remote access and control. **Cons:** - Users find LogMeIn Rescue **quite expensive** compared to other remote software, lacking the desired features for the price. - Users feel the **feature limitations** of LogMeIn Rescue do not justify its price, lacking essential functionalities. - Users feel LogMeIn Rescue has **limited features** for its price, falling short compared to competitors. - Users report frequent **ticketing issues** and insufficient support, making account management frustrating and time-consuming. - Users are frustrated by **frequent crashes and inadequate customer support** , complicating account management across multiple portals. #### What Are Recent G2 Reviews of LogMeIn Rescue? **"[Easy to Use with Seamless Connection and Great Screen Sharing Features](https://www.g2.com/survey_responses/logmein-rescue-review-12937006)"** **Rating:** 5.0/5.0 stars *— MOBOLAJI O.* [Read full review](https://www.g2.com/survey_responses/logmein-rescue-review-12937006) --- **"[Effortless Remote Support with Stellar Security](https://www.g2.com/survey_responses/logmein-rescue-review-12760322)"** **Rating:** 4.5/5.0 stars *— Reena S.* [Read full review](https://www.g2.com/survey_responses/logmein-rescue-review-12760322) --- #### What Are G2 Users Discussing About LogMeIn Rescue? - [What is Rescue used for?](https://www.g2.com/discussions/what-is-rescue-used-for) ### 14. [Verishow](https://www.g2.com/products/verishow/reviews) VeriShow is a cloud-based platform designed to enhance real-time customer engagement by integrating live video chat, co-browsing, and content sharing directly within a business's website or application. This solution enables sales and support teams to provide personalized assistance, guiding customers through complex transactions and addressing inquiries efficiently without the need for additional software installations. By facilitating face-to-face communication and collaborative browsing, VeriShow aims to replicate the effectiveness of in-person interactions in a digital environment, thereby improving customer satisfaction and streamlining support processes. Key Features and Functionality: - Live Video Chat: Enables instant, face-to-face communication between agents and customers, fostering trust and engagement during online interactions. - Co-Browsing: Allows agents and customers to navigate the same webpage simultaneously, enabling agents to guide users through complex processes or forms in real time. - Content Sharing and Collaboration: Facilitates the sharing and joint annotation of documents, images, and web pages, enhancing collaborative problem-solving and demonstrations. - Multi-Channel Communication: Integrates live chat, VoIP calls, and messaging, providing a seamless transition between different communication modes. - Security and Privacy: Implements robust security measures, including session recording and encryption, to protect sensitive information and ensure compliance with confidentiality requirements. - Mobile Compatibility: Accessible on smartphones and tablets, allowing agents and customers to engage from any location, supporting both Android and iOS devices. Primary Value and Solutions Provided: VeriShow addresses the challenge of delivering personalized, efficient, and secure customer support in a digital landscape. By enabling real-time, human-centric interactions through video chat and co-browsing, it helps businesses break down distance barriers and replicate the effectiveness of in-person communication. This approach not only enhances customer satisfaction and loyalty but also increases sales conversion rates by providing immediate, personalized assistance. Additionally, VeriShow streamlines support workflows, reduces operational costs by minimizing the need for physical meetings, and ensures secure handling of sensitive information, making it a comprehensive solution for businesses aiming to improve their online customer engagement strategies. **Average Rating:** 4.4/5.0 **Total Reviews:** 55 **How Do G2 Users Rate Verishow?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) - **Real Time Assistance:** 9.8/10 (Category avg: 8.7/10) - **Data Masking:** 9.8/10 (Category avg: 8.9/10) - **Access Control:** 9.0/10 (Category avg: 9.0/10) **Who Is the Company Behind Verishow?** - **Seller:** [HBR Labs](https://www.g2.com/sellers/hbr-labs) - **Year Founded:** 2007 - **HQ Location:** West Bloomfield, MI - **Twitter:** @ShowDocument (186 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1239700/ (3 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 45% Mid-Market, 28% Small-Business #### What Are Verishow's Pros and Cons? **Pros:** - Easy Setup (10 reviews) - Setup Ease (10 reviews) - Ease of Use (9 reviews) - High Quality (6 reviews) - Intuitive (6 reviews) **Cons:** - Limited Customization (6 reviews) - Poor Integration (6 reviews) - Limited Features (3 reviews) - Limited Functionality (3 reviews) - Limited Integrations (3 reviews) ### What Do G2 Reviewers Say About Verishow? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **easy setup** of Verishow, enabling quick and hassle-free hosting of engaging presentations. - Users highlight the **setup ease** of Verishow, allowing quick and straightforward hosting of presentations and meetings. - Users commend the **ease of use** of Verishow, facilitating quick setup and smooth interactions during presentations. - Users value the **high quality** of Verishow, enjoying clear visuals and stable presentations that enhance engagement and professionalism. - Users appreciate Verishow's **intuitive interface** , making interactions seamless and enhancing the clarity of virtual presentations. **Cons:** - Users find the **limited customization** options of Verishow restrict their ability to reflect their brand effectively. - Users express concerns over **poor integration** with CRM tools, hindering seamless data syncing and user experience. - Users find the **limited features** of Verishow restrict engagement tracking and creative capabilities, impacting workflow efficiency. - Users are frustrated with the **limited customization options** in VeriShow, hindering brand experience and flexibility. - Users experience **limited integrations** with Verishow, which complicates data syncing with popular CRM and meeting tools. #### What Are Recent G2 Reviews of Verishow? **"[Enhancing Customer Engagement with Verishow](https://www.g2.com/survey_responses/verishow-review-12630800)"** **Rating:** 5.0/5.0 stars *— Preeti Y.* [Read full review](https://www.g2.com/survey_responses/verishow-review-12630800) --- **"[Verishow: Reliable Service with Stellar Automation](https://www.g2.com/survey_responses/verishow-review-12893495)"** **Rating:** 5.0/5.0 stars *— Jesse R.* [Read full review](https://www.g2.com/survey_responses/verishow-review-12893495) --- #### What Are G2 Users Discussing About Verishow? - [What is Verishow used for?](https://www.g2.com/discussions/what-is-verishow-used-for) ### 15. [Cardina](https://www.g2.com/products/cardina/reviews) Cardina is a co-browsing solution designed to enhance customer support by enabling agents to view and interact with customers' screens in real-time, without requiring any downloads or meeting links. This seamless integration allows support teams to guide users through complex processes, troubleshoot issues, and provide personalized assistance efficiently. Key Features and Functionality: - Real-Time Screen Sharing: Agents can instantly view and interact with customers' screens, facilitating immediate assistance. - Interactive Guidance: Support representatives can draw on the customer's screen to highlight areas, making instructions clearer. - Remote Control: With customer permission, agents can take control to scroll, click, and type on behalf of the user, streamlining problem resolution. - Session Recording and Replay: Optionally record sessions for quality assurance and training purposes, with sensitive data masked to ensure privacy. - Integration with Existing Tools: Cardina integrates with platforms like Intercom, Zendesk, Salesforce, Sentry, and Slack, enhancing workflow efficiency. Primary Value and User Solutions: Cardina addresses the challenges of remote customer support by providing a tool that reduces resolution times and improves customer satisfaction. By enabling agents to see and interact with customers' screens, it eliminates the need for lengthy explanations and back-and-forth communications. This leads to faster issue resolution, decreased abandonment rates, and a more personalized support experience, ultimately boosting customer loyalty and operational efficiency. **Average Rating:** 4.7/5.0 **Total Reviews:** 14 **How Do G2 Users Rate Cardina?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10) - **Real Time Assistance:** 9.2/10 (Category avg: 8.7/10) - **Data Masking:** 9.7/10 (Category avg: 8.9/10) - **Access Control:** 9.4/10 (Category avg: 9.0/10) **Who Is the Company Behind Cardina?** - **Seller:** [Ramp Financial](https://www.g2.com/sellers/ramp-financial) - **Year Founded:** 2019 - **HQ Location:** New York - **Twitter:** @tryramp (37,469 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ramp/ (2,269 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 63% Small-Business, 31% Mid-Market #### What Are Cardina's Pros and Cons? **Pros:** - Efficiency (3 reviews) - Features (3 reviews) - Automation (1 reviews) - Chat Communication (1 reviews) - Customer Engagement (1 reviews) **Cons:** - AI Limitations (2 reviews) - Difficult Learning (1 reviews) - Inaccuracy (1 reviews) - Lack of Insight (1 reviews) - Learning Curve (1 reviews) ### What Do G2 Reviewers Say About Cardina? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **efficiency** of Cohere, which enhances customer service and boosts productivity through automation. - Users appreciate the **automation features** of Cohere, enhancing customer service and providing a streamlined experience. - Users appreciate the **automation capabilities** of Cohere, which enhance efficiency and streamline customer interactions effectively. - Users value the **effective chat communication** of Cardina, appreciating the bot's responsiveness and seamless agent interaction. - Users value the **efficient customer engagement** provided by Cohere, enhancing their service experience across multiple communication channels. **Cons:** - Users note the **text classification limitations** of Cardina, impacting the accuracy of results and overall service efficiency. - The initial learning curve is **difficult** , but it becomes manageable with time and practice. - Users find the **inaccuracy** of Cardina frustrating, as the model often delivers incorrect results. - Users seek **greater insights and automation** from Cardina to enhance control over services and improve efficiency. - Users find the **learning curve challenging** at first, but it becomes manageable with time and practice. #### What Are Recent G2 Reviews of Cardina? **"[It enhances our ability to serve customers with high quality.](https://www.g2.com/survey_responses/cardina-review-7590100)"** **Rating:** 5.0/5.0 stars *— Ayman A.* [Read full review](https://www.g2.com/survey_responses/cardina-review-7590100) --- **"[Great product](https://www.g2.com/survey_responses/cardina-review-8056201)"** **Rating:** 5.0/5.0 stars *— Abhinav S.* [Read full review](https://www.g2.com/survey_responses/cardina-review-8056201) --- ### 16. [Unblu](https://www.g2.com/products/unblu/reviews) Unblu helps financial organizations to connect with customers in a compliant, authentic, and meaningful way. The product portfolio offers a mix of advanced AI capabilities, collaborative digital tools, and innovative in-branch experiences – empowering our customers to develop trusting and value-generating relationships. We count leading banks, wealth management firms, credit unions, and insurance companies among our customer base, including Raiffeisenbank, Crédit Agricole next bank, Valiant Bank, renta4banco, and more. Visit unblu.com for more. **Average Rating:** 4.5/5.0 **Total Reviews:** 18 **How Do G2 Users Rate Unblu?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10) - **Real Time Assistance:** 9.0/10 (Category avg: 8.7/10) - **Data Masking:** 9.0/10 (Category avg: 8.9/10) - **Access Control:** 10.0/10 (Category avg: 9.0/10) **Who Is the Company Behind Unblu?** - **Seller:** [unblu](https://www.g2.com/sellers/unblu) - **Year Founded:** 2008 - **HQ Location:** Basel, CH - **Twitter:** @unblu (509 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/unblu/ (91 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 56% Enterprise, 28% Small-Business #### What Are Unblu's Pros and Cons? **Pros:** - Helpful (4 reviews) - Ease of Use (3 reviews) - Customer Engagement (2 reviews) - Customer Support (2 reviews) - Easy Integrations (2 reviews) **Cons:** - Slow Performance (2 reviews) - System Lagging (2 reviews) - Time Delays (2 reviews) - Call Quality Issues (1 reviews) - Chatbot Issues (1 reviews) ### What Do G2 Reviewers Say About Unblu? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **great assistance with finance** offered by Unblu, enhancing customer interactions effectively. - Users appreciate the **user-friendly interface** of Unblu, facilitating seamless integration and enhancing customer interactions. - Users appreciate the **seamless customer engagement** of Unblu, enhancing trust and interaction through innovative hybrid solutions. - Users value the **responsive customer support** provided by Unblu, enhancing their experience through effective assistance and updates. - Users appreciate the **easy integrations** of Unblu, ensuring a smooth and efficient experience with tools like Salesforce. **Cons:** - Users experience **slow performance** with Unblu, particularly due to lags and time-consuming file uploads and downloads. - Users experience occasional **system lag** , which slows down the overall performance and usability of Unblu. - Users experience **time delays** with Unblu, particularly with file transfers and notifications, affecting overall efficiency. - Users experience **call quality issues** with Unblu, affecting notifications and screen sharing functionality during client interactions. - Users report **chatbot issues** with delayed notifications and poor co-browsing quality, hindering effective communication. #### What Are Recent G2 Reviews of Unblu? **"[Confidential communication with my financial clients](https://www.g2.com/survey_responses/unblu-review-10006972)"** **Rating:** 4.0/5.0 stars *— Mohammad A.* [Read full review](https://www.g2.com/survey_responses/unblu-review-10006972) --- **"[Great Feature with Efficient Solutions](https://www.g2.com/survey_responses/unblu-review-10049693)"** **Rating:** 5.0/5.0 stars *— Mo. Fazil A.* [Read full review](https://www.g2.com/survey_responses/unblu-review-10049693) --- ### 17. [vBrowse](https://www.g2.com/products/vbrowse/reviews) vBrowse is an innovative co-browsing solution that provides targeted human support to online customers at the point of need, acting as a human safety net within the self-serve process. **Average Rating:** 4.5/5.0 **Total Reviews:** 11 **How Do G2 Users Rate vBrowse?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Real Time Assistance:** 8.0/10 (Category avg: 8.7/10) - **Data Masking:** 8.5/10 (Category avg: 8.9/10) - **Access Control:** 8.7/10 (Category avg: 9.0/10) **Who Is the Company Behind vBrowse?** - **Seller:** [Vizolution](https://www.g2.com/sellers/vizolution) - **Year Founded:** 2013 - **HQ Location:** Swansea, Wales - **Twitter:** @Vizolution (579 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2909801 (24 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 64% Small-Business, 27% Mid-Market #### What Are vBrowse's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Efficiency (1 reviews) - Security (1 reviews) - Sharing (1 reviews) ### What Do G2 Reviewers Say About vBrowse? *AI-generated summary from verified user reviews* **Pros:** - Users find vBrowse to be an **easy to use tool** that simplifies browsing video files effectively. - Users value the **efficiency** of vBrowse, finding it helpful for daily tasks and appreciating the customer support. - Users value the **high security and efficiency** of vBrowse, enhancing their daily work experiences effectively. - Users appreciate the **secure and efficient sharing** capabilities of vBrowse, enhancing their day-to-day productivity. #### What Are Recent G2 Reviews of vBrowse? **"[VBrowse review by Shuvam](https://www.g2.com/survey_responses/vbrowse-review-9937276)"** **Rating:** 4.5/5.0 stars *— Shuvam kumar p.* [Read full review](https://www.g2.com/survey_responses/vbrowse-review-9937276) --- **"[Dynamic Co browser](https://www.g2.com/survey_responses/vbrowse-review-9447372)"** **Rating:** 5.0/5.0 stars *— Sanjay S.* [Read full review](https://www.g2.com/survey_responses/vbrowse-review-9447372) --- #### What Are G2 Users Discussing About vBrowse? - [What is vBrowse used for?](https://www.g2.com/discussions/what-is-vbrowse-used-for) - 1 comment ### 18. [Cobrowse.io](https://www.g2.com/products/cobrowse-io/reviews) Cobrowse is a collaborative browsing solution, designed to augment remote sales and support engagements with real-time human interaction. With Cobrowse, agents can offer tailored guidance to customers as they navigate any of your digital channels, on desktop and mobile, across the web or native iOS and Android mobile applications. The same powerful suite of tools is available for both web and mobile co-browsing: - Laser pointer - Annotation - Remote Control - Full Device Screen Share - Agent Present Mode With Universal Co-browsing, agents can stay in contact with customers as they browse third-party content, websites, and applications. The full suite of agent tools remains available across third-party content, allowing agents to provide personalized guidance throughout the customers’ digital journey. Seamless integration with enterprise CRM and CX solutions enables agents to escalate complex sales and support tickets to a collaborative browsing session without leaving the host interface. A range of flexible session initialization options and a fully customizable UI make the transition frictionless and provide a consistently branded experience across all channels. Current integrations include: - Salesforce - Genesys - Zendesk - Talkdesk - Intercom - Freshworks Cobrowse prioritizes data security, with compliant data redaction a key differentiator for businesses that deal with sensitive or private customer data. Private-by-default functionality means no images, text, or other content will be displayed unless specifically added to the allowlist, maintaining compliance with strict data protection regulations. For auditability, you can record every action the customer and agent take during a co-browsing session. Session replays provide an accurate, tamper-proof record of every interaction, which can be used for dispute resolution, to understand better how users navigate your digital platforms, or to improve agent training. For the ultimate in security, the same Cobrowse software that runs in the cloud is also available for enterprises to self-host in their cloud accounts, run in their on-premises data centers, or even deploy to air-gapped, protected networks. Proven to enhance customer and agent satisfaction, Cobrowse is trusted by businesses worldwide that prioritize customer service excellence. Co-browsing is used widely within remote sales and support environments to efficiently resolve complex enquiries and provide outstanding service when customers need it most. **Average Rating:** 4.4/5.0 **Total Reviews:** 16 **How Do G2 Users Rate Cobrowse.io?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10) - **Real Time Assistance:** 9.6/10 (Category avg: 8.7/10) - **Data Masking:** 7.5/10 (Category avg: 8.9/10) - **Access Control:** 9.2/10 (Category avg: 9.0/10) **Who Is the Company Behind Cobrowse.io?** - **Seller:** [Cobrowse.io LLC](https://www.g2.com/sellers/cobrowse-io-llc) - **Year Founded:** 2018 - **HQ Location:** Wellesley, MA, United States - **LinkedIn® Page:** https://www.linkedin.com/company/18473659 (12 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 69% Small-Business, 19% Enterprise #### What Are Cobrowse.io's Pros and Cons? **Pros:** - Customer Engagement (1 reviews) - Ease of Use (1 reviews) - Easy Implementation (1 reviews) - Easy Setup (1 reviews) - Implementation Ease (1 reviews) **Cons:** - Improvement Needed (1 reviews) ### What Do G2 Reviewers Say About Cobrowse.io? *AI-generated summary from verified user reviews* **Pros:** - Users find that Cobrowse.io enhances **customer engagement** , making interactions more interactive and improving training and problem-solving. - Users find Cobrowse.io to be an **easy-to-implement tool** that enhances customer interactions and problem-solving effectively. - Users find Cobrowse.io's **easy implementation** allows seamless integration, enhancing team interactions and customer experience effectively. - Users find the **easy setup** of Cobrowse.io instrumental in enhancing interactive customer experiences and team collaboration. - Users find the **implementation ease** of Cobrowse.io invaluable for enhancing customer interactions and training efforts. **Cons:** - Users feel that **enhancements to the data suite** are necessary for a better overall experience with Cobrowse.io. #### What Are Recent G2 Reviews of Cobrowse.io? **"[Simply a great tool](https://www.g2.com/survey_responses/cobrowse-io-review-11608843)"** **Rating:** 4.0/5.0 stars *— Tom C.* [Read full review](https://www.g2.com/survey_responses/cobrowse-io-review-11608843) --- **"[Efficient and User-Friendly Cobrowsing Tool](https://www.g2.com/survey_responses/cobrowse-io-review-9983823)"** **Rating:** 4.0/5.0 stars *— Vandana Raj S.* [Read full review](https://www.g2.com/survey_responses/cobrowse-io-review-9983823) --- #### What Are G2 Users Discussing About Cobrowse.io? - [What is Cobrowse.io used for?](https://www.g2.com/discussions/cobrowse-io-what-is-cobrowse-io-used-for) - [What is Cobrowse.io used for?](https://www.g2.com/discussions/what-is-cobrowse-io-used-for) ### 19. [ChatBeacon AIX 2026](https://www.g2.com/products/chatbeacon-aix-2026/reviews) AI-Powered Live Chat and Customer Service Software Turn Every Customer Conversation Into a Smarter Outcome ChatBeacon AIX brings AI-powered customer service, live chat, and customer intelligence together in one unified platform. It helps organizations answer questions faster, support live agents, protect valuable opportunities, and deliver more personalized service across every customer conversation. AI agents provide immediate answers using approved company knowledge. When a customer needs human assistance, the conversation can move to a live agent with the customer’s information, conversation history, and reason for the inquiry already available. This creates a smoother experience for the customer and gives the agent the context needed to help without asking the customer to start over. ChatBeacon AIX allows customer service, sales, and digital teams to automate routine questions while keeping live agents involved when personal attention, judgment, or specialized knowledge is needed. AI and live support work together in one platform, rather than operating as separate and disconnected systems. What Makes ChatBeacon AIX Different ChatBeacon Recall CRM ChatBeacon Recall CRM is a customer conversation history and context feature built into ChatBeacon AIX. It helps live agents recognize returning website visitors, review previous conversations, understand earlier questions, and continue the relationship without treating every interaction like the first. By giving agents access to relevant customer history, ChatBeacon Recall CRM helps customer service and sales teams provide faster, more informed, and more personalized support. ChatBeacon Cue ChatBeacon Cue is an AI assistant for live chat agents. It analyzes the current customer conversation and helps agents respond faster by suggesting relevant answers and surfacing information from approved company knowledge. The live agent remains in control and decides what response to send. This allows teams to benefit from the speed of AI while preserving human judgment and oversight. AI Escalation AI Escalation moves a customer from an AI agent to a live agent or the appropriate team when human assistance is needed. The customer’s question, contact information, conversation history, and reason for escalation can remain available during the handoff. This helps the agent understand the issue more quickly and prevents the customer from having to repeat information or restart the conversation. Key Benefits Resolve More Customer Questions ChatBeacon AIX helps organizations provide fast, consistent answers to routine and frequently asked questions, including during times when live agents are unavailable. Improve Live Agent Productivity AI can handle repetitive conversations and help agents locate relevant information more quickly. This allows live teams to spend more time on complex questions, sensitive situations, and higher-value customer needs. Create Better AI-to-Human Experiences Customers can move from AI assistance to live support without losing important conversation details. Agents receive more context at the beginning of the interaction, which can reduce delays and improve the overall experience. Protect Leads and Service Opportunities ChatBeacon AIX can engage website visitors, collect important information, and route valuable conversations to the appropriate agent, department, or workflow. Deliver More Personalized Support Customer history and previous conversations help teams recognize returning visitors and respond with a better understanding of their needs. Manage Customer Conversations in One Platform Organizations can manage AI agents, live agents, routing, reporting, customer context, and engagement tools from one centralized environment. Key Features AI-Powered Customer Service AI agents answer customer questions using approved company content, business information, and knowledge sources. Live Chat Software Website visitors can connect with live agents for real-time customer service, sales, and support. Seamless AI-to-Live-Agent Handoff Customers can move from AI assistance to a live person while preserving the conversation and important customer details. AI Assistance for Live Agents Agents can receive suggested responses, relevant information, customer context, and AI-generated conversation summaries. Co-Browse and Screen Sharing Agents can help customers navigate websites, complete forms, understand online processes, and resolve complex issues visually in real time. Proactive Chat Engagement Organizations can invite visitors to chat at important points in the customer journey based on website activity and behavior. Lead Capture and Conversation Routing ChatBeacon AIX can collect visitor information and direct conversations to the appropriate person, department, or workflow. Visitor Monitoring and Customer Context Agents can view useful information about website activity, previous interactions, and customer needs before or during a conversation. Conversation Transfers Chats can be transferred between agents and teams while preserving important conversation information. SMS and Digital Messaging Organizations can continue customer conversations beyond the website and provide additional ways for customers to connect. AI-Generated Summaries and Reporting ChatBeacon AIX can summarize conversations and provide insight into customer questions, agent activity, AI performance, and service trends. Customizable Chat Experiences The chat interface, branding, messaging, routing, AI behavior, and workflows can be configured to fit the organization’s customer experience. Centralized Administration Administrators can manage AI agents, live agents, conversations, routing, reporting, and platform settings from one environment. Cloud and On-Premise Deployment Organizations can choose cloud or on-premise deployment based on their infrastructure, security, compliance, and data-control requirements. Built for Organizations That Need More Than a Basic Chatbot ChatBeacon AIX is designed for organizations that need AI automation and live human support to work together. It provides the speed of AI, the judgment of live agents, and the customer context needed to deliver more effective service. The platform is well suited for customer service, sales, financial services, healthcare, higher education, government, and other industries where accuracy, security, personalization, and access to human support remain important. About ChatBeacon ChatBeacon AIX is developed by SmartMax Software, Inc., a U.S.-based software company with more than two decades of experience building live chat, customer engagement, and real-time support technology. Since 2003, ChatBeacon has helped organizations connect with customers online, support live service teams, and manage complex digital conversations. ChatBeacon AIX builds on that experience by combining AI automation, live human support, customer history, agent assistance, and real-time engagement tools in one unified customer service platform. **Average Rating:** 4.6/5.0 **Total Reviews:** 59 **How Do G2 Users Rate ChatBeacon AIX 2026?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.2/10) **Who Is the Company Behind ChatBeacon AIX 2026?** - **Seller:** [SmartMax Software](https://www.g2.com/sellers/smartmax-software) - **Year Founded:** 1993 - **HQ Location:** Tulsa, US - **Twitter:** @chatbeaconio (894 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/chatbeaconio/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Services - **Company Size:** 68% Mid-Market, 53% Small-Business #### What Are Recent G2 Reviews of ChatBeacon AIX 2026? **"[Perfect tool for give the best support with live chat features](https://www.g2.com/survey_responses/chatbeacon-aix-2026-review-4272799)"** **Rating:** 4.5/5.0 stars *— Mikel D.* [Read full review](https://www.g2.com/survey_responses/chatbeacon-aix-2026-review-4272799) --- **"[ChatBeacon: A Powerful Virtual Delivery Staple with Live Chat, Video, and AI](https://www.g2.com/survey_responses/chatbeacon-aix-2026-review-13090596)"** **Rating:** 5.0/5.0 stars *— Verified User in Higher Education* [Read full review](https://www.g2.com/survey_responses/chatbeacon-aix-2026-review-13090596) --- #### What Are G2 Users Discussing About ChatBeacon AIX 2026? - [What is ChatBeacon Live Chat used for?](https://www.g2.com/discussions/what-is-chatbeacon-live-chat-used-for) ### 20. [Glance](https://www.g2.com/products/glance-glance/reviews) Glance lets your sales rep, service rep, or trainer join the customer on your site or app, see their screen, and provide hands-on, personal guidance through highlighting, gesturing and more. Glance Cobrwose complies with the most rigorous privacy and security requirements, making it an ideal fit for enterprise financial, healthcare, software, and retail organizations. Integrations with the most popular CRMs and support tools - Salesforce, AWS, Microsoft, Genesys, Twilio, and more - make starting a cobrowsing session seamless. Get started with Glance to deliver personal, hands-on CX. **Average Rating:** 4.5/5.0 **Total Reviews:** 23 **How Do G2 Users Rate Glance?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Real Time Assistance:** 10.0/10 (Category avg: 8.7/10) - **Data Masking:** 10.0/10 (Category avg: 8.9/10) - **Access Control:** 10.0/10 (Category avg: 9.0/10) **Who Is the Company Behind Glance?** - **Seller:** [Glance](https://www.g2.com/sellers/glance) - **Year Founded:** 2000 - **HQ Location:** Wakefield, MA - **Twitter:** @glancenetworks (2,149 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/82035/ (75 employees on LinkedIn®) - **Phone:** 1-888-945-2623 **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 65% Mid-Market, 30% Enterprise #### What Are Glance's Pros and Cons? **Pros:** - Ease of Use (1 reviews) ### What Do G2 Reviewers Say About Glance? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** in Glance simplifies the process of authorizing and reviewing claims payouts. #### What Are Recent G2 Reviews of Glance? **"[Incredible Experience ( Support)](https://www.g2.com/survey_responses/glance-review-7100055)"** **Rating:** 5.0/5.0 stars *— Verified User in Construction* [Read full review](https://www.g2.com/survey_responses/glance-review-7100055) --- **"[Makes paying out insurance claims easy](https://www.g2.com/survey_responses/glance-review-10523297)"** **Rating:** 5.0/5.0 stars *— Brittany R.* [Read full review](https://www.g2.com/survey_responses/glance-review-10523297) --- #### What Are G2 Users Discussing About Glance? - [What is glance product?](https://www.g2.com/discussions/what-is-glance-product) - [What is glance CDN?](https://www.g2.com/discussions/what-is-glance-cdn) - [What is glance motion technology?](https://www.g2.com/discussions/what-is-glance-motion-technology) - [What does Glance software do?](https://www.g2.com/discussions/what-does-glance-software-do) ### 21. [Puzzel CX Platform](https://www.g2.com/products/puzzel-cx-platform/reviews) Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire customer journey. In a world where contact centres face increasing pressure from agent attrition, rising customer expectations, and growing operational costs, many leaders find themselves stuck with outdated systems and disconnected tools. Puzzel changes that by: \* Unifying Processes \* Centralising Data \* Automating Routine Tasks \* Scaling Flexibly To meet modern customer service demands — helping CX teams deliver faster, more consistent, and more personalised support. Puzzel’s AI-driven platform brings together a powerful set of solutions, including a fully integrated: \* Omnichannel Cloud Contact Centre \* Conversational Intelligence to analyse customer interactions and uncover actionable insights \* Virtual Agents across - Chat - Email - Voice \* Workforce Management to optimise: - Scheduling - Forecasting - Agent engagement We believe in striking the right balance between smart technology and the human touch. Our solutions are built to empower CX teams with the right information, tools and support to work more efficiently, focus their time where it matters most: on the meaningful, high-value conversations that strengthen customer loyalty. With Puzzel, businesses can do more with less. Our customers reduce: \* Manual Admin \* Improve First-Contact Resolution \* Elevate Agent and Customer Experiences Organisations using Puzzel have reported up to 278% ROI, demonstrating the measurable value of smart, scalable, people-focused customer service. Hundreds of organisations across Europe rely on Puzzel to help them simplify operations, support their teams, and deliver better customer experiences every day. **Average Rating:** 4.6/5.0 **Total Reviews:** 151 **How Do G2 Users Rate Puzzel CX Platform?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10) - **Real Time Assistance:** 5.0/10 (Category avg: 8.7/10) - **Data Masking:** 5.0/10 (Category avg: 8.9/10) - **Access Control:** 5.0/10 (Category avg: 9.0/10) **Who Is the Company Behind Puzzel CX Platform?** - **Seller:** [Puzzel](https://www.g2.com/sellers/puzzel) - **Company Website:** https://www.puzzel.com - **HQ Location:** Alna District, Oslo - **LinkedIn® Page:** https://www.linkedin.com/company/18006024 (345 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Telecommunications, Oil & Energy - **Company Size:** 51% Mid-Market, 24% Small-Business #### What Are Puzzel CX Platform's Pros and Cons? **Pros:** - Ease of Use (63 reviews) - Helpful (47 reviews) - Customer Support (46 reviews) - Efficiency (35 reviews) - User Interface (27 reviews) **Cons:** - Missing Features (14 reviews) - Limited Customization (13 reviews) - Complexity (9 reviews) - Learning Curve (9 reviews) - Poor Reporting (8 reviews) ### What Do G2 Reviewers Say About Puzzel CX Platform? *AI-generated summary from verified user reviews* **Pros:** - Users love the **user-friendly interface** of Puzzel CX Platform, making it easy for newcomers to adapt seamlessly. - Users find the **helpful customer support** of Puzzel CX Platform invaluable, enhancing their experience with quick responses. - Users praise the **amazing customer support** from Puzzel, highlighting quick responses and invaluable assistance for operations. - Users value the **efficiency** of Puzzel CX Platform, enabling effective call management and enhancing customer experience seamlessly. - Users value the **intuitive user interface** of Puzzel CX Platform, enhancing usability and supporting efficient call management. **Cons:** - Users note **missing features** such as limited data insights and inadequate customization options hindering effectiveness and user experience. - Users find **limited customization** options restrict their experience and reporting capabilities on the Puzzel CX Platform. - Users find the **complexity** of setup and configuration cumbersome, impacting the overall usability of Puzzel CX Platform. - Users face a **steep learning curve** when starting with Puzzel CX Platform, making initial setup challenging. - Users face **poor reporting capabilities** on Puzzel CX Platform, requiring external tools for comprehensive data analysis and custom reports. #### What Are Recent G2 Reviews of Puzzel CX Platform? **"[Comprehensive Platform with Room for Improvement](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13062826)"** **Rating:** 4.0/5.0 stars *— Verified User* [Read full review](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13062826) --- **"[Puzzel: Rapid, flexible deployments that adapt to changing requirements](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13048747)"** **Rating:** 4.5/5.0 stars *— Joe T.* [Read full review](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13048747) --- ### 22. [Samesurf](https://www.g2.com/products/samesurf/reviews) Samesurf is a patented, real time collaboration platform that enables multiple people to interact with the same online experiences in real time from any device or browser without installs or coding. Widely considered as the inventor of modern co-browsing, Samesurf also enables participants to (1) Instantly upload & share documents and videos (2) Talk or video chat via VOIP and phone lines (3) Redact sensitive input fields or other screen elements (4) Share offline content (5) Garner in-depth analytics (6) Record sessions Samesurf supports a diverse set of use cases that include sales, support, training, telemedicine, and virtual meetings. **Average Rating:** 4.5/5.0 **Total Reviews:** 11 **How Do G2 Users Rate Samesurf?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Real Time Assistance:** 8.6/10 (Category avg: 8.7/10) - **Data Masking:** 8.7/10 (Category avg: 8.9/10) - **Access Control:** 7.8/10 (Category avg: 9.0/10) **Who Is the Company Behind Samesurf?** - **Seller:** [Samesurf](https://www.g2.com/sellers/samesurf) - **Year Founded:** 2009 - **HQ Location:** Los Angeles, CA - **Twitter:** @samesurf (3,575 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/samesurf/ (16 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 45% Mid-Market, 45% Small-Business #### What Are Samesurf's Pros and Cons? **Pros:** - Communication (1 reviews) - Daily Use (1 reviews) - Ease of Use (1 reviews) - Easy Access (1 reviews) - Easy Collaboration (1 reviews) ### What Do G2 Reviewers Say About Samesurf? *AI-generated summary from verified user reviews* **Pros:** - Users value the **easy-to-use communication** features of Samesurf, enhancing collaboration and efficiency in virtual meetings. - Users find Samesurf to have a **simple interface** , facilitating easy and efficient daily collaboration for everyone. - Users find Samesurf's **ease of use** invaluable, facilitating efficient collaboration with a simple and intuitive interface. - Users value the **easy access** of Samesurf, facilitating seamless collaboration and allowing quick setup without assistance. - Users find the **easy collaboration** of Samesurf enhances efficiency and empowers self-sufficient setups in virtual meetings. #### What Are Recent G2 Reviews of Samesurf? **"[Extremely Easy to Use - Share Screens Instantly](https://www.g2.com/survey_responses/samesurf-review-8762713)"** **Rating:** 4.5/5.0 stars *— Kiran S.* [Read full review](https://www.g2.com/survey_responses/samesurf-review-8762713) --- **"[Samesurf is a game-changer in the realm of virtual collaboration.](https://www.g2.com/survey_responses/samesurf-review-9466161)"** **Rating:** 5.0/5.0 stars *— Verified User in Banking* [Read full review](https://www.g2.com/survey_responses/samesurf-review-9466161) --- #### What Are G2 Users Discussing About Samesurf? - [What is Samesurf used for?](https://www.g2.com/discussions/what-is-samesurf-used-for) ### 23. [Birdie](https://www.g2.com/products/birdie-2023-02-10/reviews) 👩‍💻 Trusted by 1600+ Support teams. 🎬 Screen Recording and Co-browsing to resolve tickets up to 5x faster 🔌 Integrates with Zendesk, Intercom, Jira, Freshdesk, Freshchat & Helpscout. 🪄 End-users don't need to download anything. 👀 View end-users' console logs 🔐 Enterprise-grade security 📈 Customer Stories: +60% Time to Resolution, -35% Escalation Rate, +20% Customer Effort Score. **Average Rating:** 4.7/5.0 **Total Reviews:** 11 **How Do G2 Users Rate Birdie?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Real Time Assistance:** 8.8/10 (Category avg: 8.7/10) - **Data Masking:** 8.3/10 (Category avg: 8.9/10) - **Access Control:** 9.2/10 (Category avg: 9.0/10) **Who Is the Company Behind Birdie?** - **Seller:** [Birdie software](https://www.g2.com/sellers/birdie-software-608cfb6c-6cea-4b08-93bd-39cbcdf35e10) - **HQ Location:** London, England - **LinkedIn® Page:** https://www.linkedin.com/company/birdiedotso/ (3 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 69% Mid-Market, 31% Small-Business #### What Are Recent G2 Reviews of Birdie? **"[Excellent Overview of CLient Experiences](https://www.g2.com/survey_responses/birdie-review-9950595)"** **Rating:** 5.0/5.0 stars *— Erica D.* [Read full review](https://www.g2.com/survey_responses/birdie-review-9950595) --- **"[Excellent Customer Features that are Easy to Use!](https://www.g2.com/survey_responses/birdie-review-9938019)"** **Rating:** 4.0/5.0 stars *— Christan R.* [Read full review](https://www.g2.com/survey_responses/birdie-review-9938019) --- ### 24. [Fullview](https://www.g2.com/products/fullview/reviews) Fullview is a cobrowsing and session replay platform built for customer support teams. Support agents get instant visual context on every ticket, so they can stop asking customers to explain what they see and start seeing it themselves. The platform brings together two tools support teams actually need: Cobrowsing - Join a customer's browser session in one click directly from your helpdesk. See their screen, share yours, take control when needed. No downloads, meeting links, or codes required from the customer. Session replays - Watch back exactly what customers did before filing a ticket. Full context without asking for reproduction steps. Real-time console data - Access live console logs during cobrowsing sessions or while reviewing replays for fast technical troubleshooting. Helpdesk integrations - Start sessions directly from Zendesk, Intercom, Salesforce, and HubSpot tickets. Everything stays in your agents' existing workflow. Privacy controls - Customizable data masking to protect sensitive information. GDPR and SOC 2 compliant infrastructure hosted on AWS (EU or US regions). Fullview is the only platform combining cobrowsing and session replays in one support-focused tool. Most competitors force teams to stitch together separate tools for live assistance and session context. Trusted by companies like Mews, Personio, Apollo, and Michelin. Mews resolves 55% of complex chat queries in-conversation with Fullview, maintaining CSAT above 90%. Built for B2B SaaS, software, and financial services companies that need to reduce diagnosis time on technical and UI-related tickets. The result: faster resolution, fewer touches per ticket, higher CSAT, and agents who spend less time guessing what customers are seeing. **Average Rating:** 4.7/5.0 **Total Reviews:** 15 **How Do G2 Users Rate Fullview?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Real Time Assistance:** 8.8/10 (Category avg: 8.7/10) - **Data Masking:** 8.9/10 (Category avg: 8.9/10) - **Access Control:** 7.8/10 (Category avg: 9.0/10) **Who Is the Company Behind Fullview?** - **Seller:** [Fullview](https://www.g2.com/sellers/fullview) - **Year Founded:** 2021 - **HQ Location:** Copenhagen, DK - **LinkedIn® Page:** https://www.linkedin.com/company/75064861 (10 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 47% Mid-Market, 27% Small-Business #### What Are Fullview's Pros and Cons? **Pros:** - Customer Engagement (1 reviews) - Easy Setup (1 reviews) - Session Replay (1 reviews) - Setup Ease (1 reviews) ### What Do G2 Reviewers Say About Fullview? *AI-generated summary from verified user reviews* **Pros:** - Users value the **customer engagement tools** in Fullview, especially the replay feature for tracking interactions. - Users value the **easy setup** of Fullview, enabling quick access to customer interaction replays effortlessly. - Users value the **session replay feature** for understanding customer interactions within the application effectively. - Users appreciate the **ease of setup for replays** , allowing insights into customer interactions within applications. #### What Are Recent G2 Reviews of Fullview? **"[Transforms Support with Seamless User Insights](https://www.g2.com/survey_responses/fullview-review-13069253)"** **Rating:** 4.5/5.0 stars *— Issac O.* [Read full review](https://www.g2.com/survey_responses/fullview-review-13069253) --- **"[Security and fast support: peace of mind and control with Fullview](https://www.g2.com/survey_responses/fullview-review-13059079)"** **Rating:** 5.0/5.0 stars *— Marisa Z.* [Read full review](https://www.g2.com/survey_responses/fullview-review-13059079) --- ### 25. [LiveCaller](https://www.g2.com/products/livecaller/reviews) Lack of communications channels on websites results in customer churn, low satisfaction rate and minimal to zero customer success, in addition potential value of one-click voice calls for businesses across industries is huge, so LiveCaller basically solves those issues by offering all in one solution, that combines different communication channels (Web-Call, Chat, Callback, Social Messaging Apps) into a single platform. **Average Rating:** 4.5/5.0 **Total Reviews:** 18 **How Do G2 Users Rate LiveCaller?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10) - **Real Time Assistance:** 7.8/10 (Category avg: 8.7/10) - **Data Masking:** 8.3/10 (Category avg: 8.9/10) - **Access Control:** 7.8/10 (Category avg: 9.0/10) **Who Is the Company Behind LiveCaller?** - **Seller:** [LiveCaller](https://www.g2.com/sellers/livecaller) - **Year Founded:** 2019 - **HQ Location:** Tbilisi, GE - **Twitter:** @live_caller (11 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/19166460 (8 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business, 17% Mid-Market #### What Are Recent G2 Reviews of LiveCaller? **"[great product](https://www.g2.com/survey_responses/livecaller-review-9884131)"** **Rating:** 5.0/5.0 stars *— Abhishek s.* [Read full review](https://www.g2.com/survey_responses/livecaller-review-9884131) --- **"[LiveCaller great communication tool](https://www.g2.com/survey_responses/livecaller-review-10679743)"** **Rating:** 4.0/5.0 stars *— Nicolas G.* [Read full review](https://www.g2.com/survey_responses/livecaller-review-10679743) --- #### What Are G2 Users Discussing About LiveCaller? - [What is LiveCaller used for?](https://www.g2.com/discussions/what-is-livecaller-used-for) ## What Is Co-Browsing Software? [Customer Service Software](https://www.g2.com/categories/customer-service) ## What Software Categories Are Similar to Co-Browsing Software? - [Live Chat Software](https://www.g2.com/categories/live-chat) - [Remote Support Software](https://www.g2.com/categories/remote-support) - [Screen Sharing Software](https://www.g2.com/categories/screen-sharing)