Resonate CX Pricing Overview

I use Resonate CX to obtain real-time feedback from our clients, which is very useful in understanding what we do well and where we can improve. The reporting element of Resonate is quite helpful, making the previously manual and time-consuming feedback process much more efficient. I appreciate the function of being able to view feedback separately for our two brands. It's great that the Resonate team is friendly and genuinely interested in creating a platform that works for us as a company. Also, Resonate is integrated with OfficeRND to pull client info for surveys. I also found the initial setup brilliant, as the team was keen to meet our needs. Review collected by and hosted on G2.com.

Nothing at this stage, very happy with the platform and see the value in it. Review collected by and hosted on G2.com.

Customer feedback provides direct, honest insight into what the business is doing well and where improvements may be needed.

Responding to feedback is important to customers, as it shows that we are listening and that we value their views.

It helps the business make decisions based on data, insight and evidence, rather than relying on anecdotal feedback alone. Review collected by and hosted on G2.com.

The volume of feedback received is relatively low, typically around 10–20%, which means it may not always reflect the experience of the wider customer base.

Excluding scores of 7 and 8 can limit transparency, as many people would still consider 8 out of 10 to represent a positive experience.

Some customers may believe their feedback is being given confidentially and may not expect to be contacted directly by centre teams to discuss it.

Perceptions of what is “good” or “bad” are subjective and can vary significantly from one customer to another.

Some negative feedback relates more to brand-level or head office processes, which may sit outside the control of centre teams and be difficult for them to resolve directly. Review collected by and hosted on G2.com.