The Top 20 Easiest To Use Experience Management Software

See the top Experience Management Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Experience.com

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.4

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

32%

Mid Market

44%

Enterprise

24%

AskNicely

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.4

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

43%

Mid Market

48%

Enterprise

Birdeye

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.3

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

48%

Mid Market

35%

Enterprise

17%

ReputationStacker

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

10.0

Ease of Use

Average: 9.2

10.0

Meets Requirements

Average: 9.2

10.0

Customer Segment Breakdown

Small Business

51%

Mid Market

36%

Enterprise

13%

Resonate CX

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

36%

Mid Market

28%

Enterprise

36%

Great Recruiters

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.8

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

47%

Mid Market

48%

Enterprise

Reputation

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.8

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

29%

Mid Market

46%

Enterprise

25%

QuestionPro

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.8

Ease of Use

Average: 9.2

8.7

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

60%

Mid Market

23%

Enterprise

17%

Feefo

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.2

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

54%

Mid Market

35%

Enterprise

11%

#10

ChurnZero

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.6

Ease of Use

Average: 9.2

8.6

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

28%

Mid Market

63%

Enterprise

#11

Zonka Feedback

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.8

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.2

9.8

Customer Segment Breakdown

Small Business

64%

Mid Market

30%

Enterprise

#12

OPINATOR

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

10.0

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

15%

Mid Market

31%

Enterprise

54%

#13

Rally UXR

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

10.0

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

Mid Market

43%

Enterprise

51%

#14

ClearlyRated

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.0

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

26%

Mid Market

62%

Enterprise

13%

#15

dropthought

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.7

Ease of Use

Average: 9.2

9.8

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

17%

Mid Market

75%

Enterprise

#16

Clientshare

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.4

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

19%

Mid Market

37%

Enterprise

44%

#17

Qualtrics Strategy & Research

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.1

Ease of Use

Average: 9.2

8.4

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

22%

Mid Market

33%

Enterprise

45%

#18

Medallia Customer Experience

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

7.9

Ease of Use

Average: 9.2

8.6

Meets Requirements

Average: 9.2

8.7

Customer Segment Breakdown

Small Business

Mid Market

23%

Enterprise

68%

#19

Gainsight Customer Success

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

7.2

Ease of Use

Average: 9.2

8.5

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

Mid Market

58%

Enterprise

33%

#20

Bizrate Insights

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

24%

Mid Market

52%

Enterprise

24%