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Best Experience Management Software for Medium-Sized Businesses

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Experience Management category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Experience Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Experience Management category.

In addition to qualifying for inclusion in the Experience Management Software category, to qualify for inclusion in the Medium-Sized Business Experience Management Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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35 Listings in Experience Management Available
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    G2 Score
Birdeye
(3,687)4.7 out of 5
Optimized for quick response
3rd Easiest To Use in Experience Management software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by the biggest multi-location brands globally including H&R Block, Aspen Dental, and Caesars Entertainment. One P

    Users
    • Owner
    • Marketing Manager
    Industries
    • Hospital & Health Care
    • Real Estate
    Market Segment
    • 51% Small-Business
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Birdeye is a platform that centralizes reviews across platforms and offers AI tools for composing responses, review request tools, and listings management tools.
    • Users like the ease of use, the ability to manage listings for multiple clients in one location, the AI-powered response feature, and the excellent customer service.
    • Reviewers mentioned issues with the interface not being intuitive, the analytics not being deep enough, the setup process being long, and occasional billing issues.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Birdeye Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    786
    Ease of Use
    774
    Review Management
    642
    Customer Support
    586
    Features
    439
    Cons
    Missing Features
    164
    Improvement Needed
    123
    Review Management
    118
    Learning Curve
    108
    Reporting Issues
    101
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Birdeye features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Customer Effort Score (CES)
    Average: 8.1
    8.9
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    8.7
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Birdeye
    Company Website
    Year Founded
    2012
    HQ Location
    Palo Alto, CA
    Twitter
    @BirdEye_
    5,249 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,439 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by the biggest multi-location brands globally including H&R Block, Aspen Dental, and Caesars Entertainment. One P

Users
  • Owner
  • Marketing Manager
Industries
  • Hospital & Health Care
  • Real Estate
Market Segment
  • 51% Small-Business
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Birdeye is a platform that centralizes reviews across platforms and offers AI tools for composing responses, review request tools, and listings management tools.
  • Users like the ease of use, the ability to manage listings for multiple clients in one location, the AI-powered response feature, and the excellent customer service.
  • Reviewers mentioned issues with the interface not being intuitive, the analytics not being deep enough, the setup process being long, and occasional billing issues.
Birdeye Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
786
Ease of Use
774
Review Management
642
Customer Support
586
Features
439
Cons
Missing Features
164
Improvement Needed
123
Review Management
118
Learning Curve
108
Reporting Issues
101
View All Pros and Cons
Birdeye features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
8.7
Customer Effort Score (CES)
Average: 8.1
8.9
Customer Satisfaction (CSAT) Score
Average: 8.5
8.7
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
Birdeye
Company Website
Year Founded
2012
HQ Location
Palo Alto, CA
Twitter
@BirdEye_
5,249 Twitter followers
LinkedIn® Page
www.linkedin.com
1,439 employees on LinkedIn®
Reputation
(2,387)4.6 out of 5
Optimized for quick response
5th Easiest To Use in Experience Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a busin

    Users
    • Community Manager
    • Property Manager
    Industries
    • Automotive
    • Real Estate
    Market Segment
    • 45% Mid-Market
    • 29% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Reputation is a platform that allows users to manage and respond to online reviews, monitor reputation scores, and schedule social media posts.
    • Users frequently mention the convenience of managing all reviews from a single location, the ability to schedule social media posts, and the insights provided by the platform's AI features.
    • Users reported issues with the platform's user interface, particularly in the reporting section, and expressed a desire for more customization options and real-time updates.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Reputation Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    271
    Review Management
    191
    Helpful
    176
    Centralized Reviews
    150
    Reputation Management
    142
    Cons
    Improvement Needed
    67
    Missing Features
    54
    Review Management
    52
    Reporting Issues
    40
    Review Issues
    36
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Reputation features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Customer Effort Score (CES)
    Average: 8.1
    8.9
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    8.8
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Reputation
    Company Website
    Year Founded
    2006
    HQ Location
    Redwood City, CA
    Twitter
    @Reputation_Com
    10,955 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    715 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a busin

Users
  • Community Manager
  • Property Manager
Industries
  • Automotive
  • Real Estate
Market Segment
  • 45% Mid-Market
  • 29% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Reputation is a platform that allows users to manage and respond to online reviews, monitor reputation scores, and schedule social media posts.
  • Users frequently mention the convenience of managing all reviews from a single location, the ability to schedule social media posts, and the insights provided by the platform's AI features.
  • Users reported issues with the platform's user interface, particularly in the reporting section, and expressed a desire for more customization options and real-time updates.
Reputation Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
271
Review Management
191
Helpful
176
Centralized Reviews
150
Reputation Management
142
Cons
Improvement Needed
67
Missing Features
54
Review Management
52
Reporting Issues
40
Review Issues
36
View All Pros and Cons
Reputation features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
8.8
Customer Effort Score (CES)
Average: 8.1
8.9
Customer Satisfaction (CSAT) Score
Average: 8.5
8.8
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
Reputation
Company Website
Year Founded
2006
HQ Location
Redwood City, CA
Twitter
@Reputation_Com
10,955 Twitter followers
LinkedIn® Page
www.linkedin.com
715 employees on LinkedIn®

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AskNicely
(1,040)4.7 out of 5
Optimized for quick response
2nd Easiest To Use in Experience Management software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AskNicely is the recognized leader in customer experience management and has the only desktop-to-mobile platform for people-powered businesses. We bring feedback, insights, coaching and brand-aligned

    Users
    • Customer Success Manager
    • Marketing Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 48% Mid-Market
    • 43% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • AskNicely Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    29
    Customer Support
    22
    Customer Feedback
    17
    Helpful
    16
    Intuitive
    11
    Cons
    Difficult Reporting
    7
    Limited Customization
    6
    Survey Limitations
    4
    Integration Issues
    3
    Layout Issues
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • AskNicely features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Customer Effort Score (CES)
    Average: 8.1
    9.5
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    9.7
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AskNicely
    Company Website
    Year Founded
    2014
    HQ Location
    Portland, OR
    Twitter
    @asknicely
    2,336 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    70 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AskNicely is the recognized leader in customer experience management and has the only desktop-to-mobile platform for people-powered businesses. We bring feedback, insights, coaching and brand-aligned

Users
  • Customer Success Manager
  • Marketing Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 48% Mid-Market
  • 43% Small-Business
AskNicely Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
29
Customer Support
22
Customer Feedback
17
Helpful
16
Intuitive
11
Cons
Difficult Reporting
7
Limited Customization
6
Survey Limitations
4
Integration Issues
3
Layout Issues
3
View All Pros and Cons
AskNicely features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
9.0
Customer Effort Score (CES)
Average: 8.1
9.5
Customer Satisfaction (CSAT) Score
Average: 8.5
9.7
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
AskNicely
Company Website
Year Founded
2014
HQ Location
Portland, OR
Twitter
@asknicely
2,336 Twitter followers
LinkedIn® Page
www.linkedin.com
70 employees on LinkedIn®
Qualtrics Strategy & Research
(2,981)4.4 out of 5
Optimized for quick response
View top Consulting Services for Qualtrics Strategy & Research
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Used by more than 13,000 brands and 75% of the Fortune 500, Qualtrics CoreXM is the most trusted, intelligent, and scalable all-in-one platform for experience management. Qualtrics CoreXM is the foun

    Users
    • Student
    • Research Assistant
    Industries
    • Higher Education
    • Education Management
    Market Segment
    • 45% Enterprise
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Qualtrics Strategy & Research Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    270
    Survey Creation
    228
    Features
    98
    Intuitive
    89
    Ease of Creation
    75
    Cons
    Survey Issues
    76
    Survey Limitations
    58
    Limited Customization
    43
    Learning Curve
    40
    Pricing Issues
    40
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Qualtrics Strategy & Research features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Customer Effort Score (CES)
    Average: 8.1
    9.0
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    8.6
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Qualtrics
    Company Website
    Year Founded
    2002
    HQ Location
    Provo, UT
    Twitter
    @Qualtrics
    42,313 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,147 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Used by more than 13,000 brands and 75% of the Fortune 500, Qualtrics CoreXM is the most trusted, intelligent, and scalable all-in-one platform for experience management. Qualtrics CoreXM is the foun

Users
  • Student
  • Research Assistant
Industries
  • Higher Education
  • Education Management
Market Segment
  • 45% Enterprise
  • 34% Mid-Market
Qualtrics Strategy & Research Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
270
Survey Creation
228
Features
98
Intuitive
89
Ease of Creation
75
Cons
Survey Issues
76
Survey Limitations
58
Limited Customization
43
Learning Curve
40
Pricing Issues
40
View All Pros and Cons
Qualtrics Strategy & Research features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
8.6
Customer Effort Score (CES)
Average: 8.1
9.0
Customer Satisfaction (CSAT) Score
Average: 8.5
8.6
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
Qualtrics
Company Website
Year Founded
2002
HQ Location
Provo, UT
Twitter
@Qualtrics
42,313 Twitter followers
LinkedIn® Page
www.linkedin.com
6,147 employees on LinkedIn®
ChurnZero
(1,534)4.7 out of 5
Optimized for quick response
9th Easiest To Use in Experience Management software
View top Consulting Services for ChurnZero
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ChurnZero is the AI platform and partner for customer growth. Customer teams use ChurnZero to drive revenue and retention, work more efficiently, and deliver the best possible customer experience.

    Users
    • Customer Success Manager
    • Director of Customer Success
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 62% Mid-Market
    • 28% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ChurnZero Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    134
    Customer Support
    97
    Helpful
    94
    Automation
    90
    Efficiency
    80
    Cons
    Learning Curve
    51
    Not Intuitive
    38
    Missing Features
    37
    Complexity
    36
    Steep Learning Curve
    31
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ChurnZero features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Customer Effort Score (CES)
    Average: 8.1
    8.7
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    8.8
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ChurnZero
    Company Website
    Year Founded
    2015
    HQ Location
    Washington, District of Columbia
    Twitter
    @churnzero
    1,841 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    138 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ChurnZero is the AI platform and partner for customer growth. Customer teams use ChurnZero to drive revenue and retention, work more efficiently, and deliver the best possible customer experience.

Users
  • Customer Success Manager
  • Director of Customer Success
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 62% Mid-Market
  • 28% Small-Business
ChurnZero Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
134
Customer Support
97
Helpful
94
Automation
90
Efficiency
80
Cons
Learning Curve
51
Not Intuitive
38
Missing Features
37
Complexity
36
Steep Learning Curve
31
View All Pros and Cons
ChurnZero features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
8.4
Customer Effort Score (CES)
Average: 8.1
8.7
Customer Satisfaction (CSAT) Score
Average: 8.5
8.8
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
ChurnZero
Company Website
Year Founded
2015
HQ Location
Washington, District of Columbia
Twitter
@churnzero
1,841 Twitter followers
LinkedIn® Page
www.linkedin.com
138 employees on LinkedIn®
QuestionPro
(1,094)4.5 out of 5
7th Easiest To Use in Experience Management software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    QuestionPro is a comprehensive insights and experience management platform trusted by over 5.3 million users in 100+ countries, from individual researchers to Fortune 100 corporations. Our powerful an

    Users
    • Executive Director
    • Student
    Industries
    • Non-Profit Organization Management
    • Higher Education
    Market Segment
    • 60% Small-Business
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • QuestionPro Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    285
    Helpful
    115
    Intuitive
    98
    Customer Support
    82
    Ease of Creation
    82
    Cons
    Survey Issues
    73
    Learning Curve
    46
    Expensive
    30
    Limited Customization
    25
    Not Intuitive
    23
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • QuestionPro features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Customer Effort Score (CES)
    Average: 8.1
    10.0
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    10.0
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    QuestionPro
    Year Founded
    2005
    HQ Location
    Austin , Texas
    Twitter
    @questionpro
    13,195 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    511 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

QuestionPro is a comprehensive insights and experience management platform trusted by over 5.3 million users in 100+ countries, from individual researchers to Fortune 100 corporations. Our powerful an

Users
  • Executive Director
  • Student
Industries
  • Non-Profit Organization Management
  • Higher Education
Market Segment
  • 60% Small-Business
  • 23% Mid-Market
QuestionPro Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
285
Helpful
115
Intuitive
98
Customer Support
82
Ease of Creation
82
Cons
Survey Issues
73
Learning Curve
46
Expensive
30
Limited Customization
25
Not Intuitive
23
View All Pros and Cons
QuestionPro features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
10.0
Customer Effort Score (CES)
Average: 8.1
10.0
Customer Satisfaction (CSAT) Score
Average: 8.5
10.0
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
QuestionPro
Year Founded
2005
HQ Location
Austin , Texas
Twitter
@questionpro
13,195 Twitter followers
LinkedIn® Page
www.linkedin.com
511 employees on LinkedIn®
Experience.com
(345)4.8 out of 5
Optimized for quick response
1st Easiest To Use in Experience Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Experience.com is a comprehensive reputation management solution designed to help businesses enhance their online presence through the effective use of customer feedback and artificial intelligence. T

    Users
    • Branch Manager
    • Loan Officer
    Industries
    • Financial Services
    • Real Estate
    Market Segment
    • 43% Mid-Market
    • 30% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Experience.com is a platform that provides a space for clients to leave reviews, helping businesses expand their social reach and improve their online presence.
    • Users frequently mention the ease of setup and use, the platform's SEO capabilities, the quality of customer support, and the benefit of having an all-in-one review platform.
    • Users reported issues with the website analytics not identifying certain specific items, difficulties in transferring initial experience reviews from one company to another, and a lack of customization outside of the templates offered.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Experience.com Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    117
    Helpful
    96
    Review Management
    79
    Customer Support
    76
    Experience
    64
    Cons
    Linking Issues
    18
    Review Management
    18
    Missing Features
    15
    Reporting Issues
    15
    Posting Issues
    14
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Experience.com features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    9.1
    Customer Effort Score (CES)
    Average: 8.1
    9.2
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    9.2
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Experience.com
    Company Website
    Year Founded
    2015
    HQ Location
    San Ramon, California
    LinkedIn® Page
    www.linkedin.com
    264 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Experience.com is a comprehensive reputation management solution designed to help businesses enhance their online presence through the effective use of customer feedback and artificial intelligence. T

Users
  • Branch Manager
  • Loan Officer
Industries
  • Financial Services
  • Real Estate
Market Segment
  • 43% Mid-Market
  • 30% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Experience.com is a platform that provides a space for clients to leave reviews, helping businesses expand their social reach and improve their online presence.
  • Users frequently mention the ease of setup and use, the platform's SEO capabilities, the quality of customer support, and the benefit of having an all-in-one review platform.
  • Users reported issues with the website analytics not identifying certain specific items, difficulties in transferring initial experience reviews from one company to another, and a lack of customization outside of the templates offered.
Experience.com Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
117
Helpful
96
Review Management
79
Customer Support
76
Experience
64
Cons
Linking Issues
18
Review Management
18
Missing Features
15
Reporting Issues
15
Posting Issues
14
View All Pros and Cons
Experience.com features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
9.1
Customer Effort Score (CES)
Average: 8.1
9.2
Customer Satisfaction (CSAT) Score
Average: 8.5
9.2
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
Experience.com
Company Website
Year Founded
2015
HQ Location
San Ramon, California
LinkedIn® Page
www.linkedin.com
264 employees on LinkedIn®
Resonate CX
(451)4.6 out of 5
6th Easiest To Use in Experience Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-wi

    Users
    • Store Manager
    • Store manager
    Industries
    • Retail
    • Education Management
    Market Segment
    • 36% Small-Business
    • 35% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Resonate CX is a tool that transforms customer feedback into actionable insights for improving customer experience and identifying business improvement opportunities.
    • Reviewers like how Resonate CX provides clear, actionable insights from customer feedback, streamlines the process of tracking and acting on feedback, and offers easy setup and real-time insights.
    • Users experienced frustration with constant pop-ups for AI assistance, lack of customizable alerts for high-priority issues, confusion about ratings, and the requirement to leave comments when closing responses.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Resonate CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    131
    Helpful
    123
    Feedback Management
    109
    Customer Feedback
    102
    Insights Generation
    49
    Cons
    Scoring System Issues
    47
    Inadequate Feedback
    34
    Survey Issues
    25
    Reporting Issues
    22
    Review Management
    20
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Resonate CX features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Customer Effort Score (CES)
    Average: 8.1
    8.9
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    9.4
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Resonate Solutions
    Company Website
    Year Founded
    2001
    HQ Location
    North Sydney, Australia
    Twitter
    @ResonateAU
    216 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    59 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-wi

Users
  • Store Manager
  • Store manager
Industries
  • Retail
  • Education Management
Market Segment
  • 36% Small-Business
  • 35% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Resonate CX is a tool that transforms customer feedback into actionable insights for improving customer experience and identifying business improvement opportunities.
  • Reviewers like how Resonate CX provides clear, actionable insights from customer feedback, streamlines the process of tracking and acting on feedback, and offers easy setup and real-time insights.
  • Users experienced frustration with constant pop-ups for AI assistance, lack of customizable alerts for high-priority issues, confusion about ratings, and the requirement to leave comments when closing responses.
Resonate CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
131
Helpful
123
Feedback Management
109
Customer Feedback
102
Insights Generation
49
Cons
Scoring System Issues
47
Inadequate Feedback
34
Survey Issues
25
Reporting Issues
22
Review Management
20
View All Pros and Cons
Resonate CX features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
8.8
Customer Effort Score (CES)
Average: 8.1
8.9
Customer Satisfaction (CSAT) Score
Average: 8.5
9.4
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
Resonate Solutions
Company Website
Year Founded
2001
HQ Location
North Sydney, Australia
Twitter
@ResonateAU
216 Twitter followers
LinkedIn® Page
www.linkedin.com
59 employees on LinkedIn®
Gainsight Customer Success
(1,627)4.5 out of 5
Optimized for quick response
15th Easiest To Use in Experience Management software
View top Consulting Services for Gainsight Customer Success
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gainsight Customer Success (CS) is the command center for post-sale growth, giving CROs and CS leaders the visibility, automation, and AI they need to protect revenue and scale efficiently. Instead of

    Users
    • Customer Success Manager
    • Senior Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 57% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Gainsight Customer Success Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    102
    Centralized Information
    55
    Visibility
    52
    Customer Support
    40
    Health Monitoring
    38
    Cons
    Missing Features
    23
    Not Intuitive
    23
    Complexity
    21
    Steep Learning Curve
    19
    Improvement Needed
    18
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gainsight Customer Success features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    7.9
    Customer Effort Score (CES)
    Average: 8.1
    8.6
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    8.8
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gainsight Inc.
    Company Website
    Year Founded
    2009
    HQ Location
    San Francisco, CA
    Twitter
    @GainsightHQ
    13,229 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,100 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gainsight Customer Success (CS) is the command center for post-sale growth, giving CROs and CS leaders the visibility, automation, and AI they need to protect revenue and scale efficiently. Instead of

Users
  • Customer Success Manager
  • Senior Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 57% Mid-Market
  • 34% Enterprise
Gainsight Customer Success Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
102
Centralized Information
55
Visibility
52
Customer Support
40
Health Monitoring
38
Cons
Missing Features
23
Not Intuitive
23
Complexity
21
Steep Learning Curve
19
Improvement Needed
18
View All Pros and Cons
Gainsight Customer Success features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
7.9
Customer Effort Score (CES)
Average: 8.1
8.6
Customer Satisfaction (CSAT) Score
Average: 8.5
8.8
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
Gainsight Inc.
Company Website
Year Founded
2009
HQ Location
San Francisco, CA
Twitter
@GainsightHQ
13,229 Twitter followers
LinkedIn® Page
www.linkedin.com
1,100 employees on LinkedIn®
ClearlyRated
(121)4.8 out of 5
Optimized for quick response
12th Easiest To Use in Experience Management software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ClearlyRated helps professional service firms measure, analyze, and operationalize client experience data to drive differentiation and growth. Today’s professional service firms suffer churn, reve

    Users
    • Marketing Manager
    • Marketing Director
    Industries
    • Staffing and Recruiting
    • Accounting
    Market Segment
    • 59% Mid-Market
    • 24% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ClearlyRated Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    43
    Ease of Use
    32
    Customer Support
    30
    Customer Feedback
    15
    Feedback Management
    13
    Cons
    Expensive
    7
    Limitations
    7
    Survey Limitations
    7
    Improvement Needed
    6
    Difficult Reporting
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ClearlyRated features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Customer Effort Score (CES)
    Average: 8.1
    9.0
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    9.7
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ClearlyRated
    Company Website
    Year Founded
    2003
    HQ Location
    Portland, Oregon
    Twitter
    @ClearlyRated
    1,650 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    40 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ClearlyRated helps professional service firms measure, analyze, and operationalize client experience data to drive differentiation and growth. Today’s professional service firms suffer churn, reve

Users
  • Marketing Manager
  • Marketing Director
Industries
  • Staffing and Recruiting
  • Accounting
Market Segment
  • 59% Mid-Market
  • 24% Small-Business
ClearlyRated Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
43
Ease of Use
32
Customer Support
30
Customer Feedback
15
Feedback Management
13
Cons
Expensive
7
Limitations
7
Survey Limitations
7
Improvement Needed
6
Difficult Reporting
5
View All Pros and Cons
ClearlyRated features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
8.7
Customer Effort Score (CES)
Average: 8.1
9.0
Customer Satisfaction (CSAT) Score
Average: 8.5
9.7
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
ClearlyRated
Company Website
Year Founded
2003
HQ Location
Portland, Oregon
Twitter
@ClearlyRated
1,650 Twitter followers
LinkedIn® Page
www.linkedin.com
40 employees on LinkedIn®
Qualtrics Customer Experience
(739)4.3 out of 5
Optimized for quick response
View top Consulting Services for Qualtrics Customer Experience
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Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to bette

    Users
    • Business Data Analyst
    • Community Manager
    Industries
    • Information Technology and Services
    • Higher Education
    Market Segment
    • 52% Enterprise
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Qualtrics Customer Experience Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    13
    Analytics
    9
    Helpful
    9
    Insights Generation
    7
    Customer Support
    6
    Cons
    Improvement Needed
    6
    Limited Customization
    5
    Limitations
    4
    Survey Limitations
    4
    Complexity
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Qualtrics Customer Experience features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Customer Effort Score (CES)
    Average: 8.1
    8.8
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    9.1
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Qualtrics
    Company Website
    Year Founded
    2002
    HQ Location
    Provo, UT
    Twitter
    @Qualtrics
    42,313 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,147 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to bette

Users
  • Business Data Analyst
  • Community Manager
Industries
  • Information Technology and Services
  • Higher Education
Market Segment
  • 52% Enterprise
  • 36% Mid-Market
Qualtrics Customer Experience Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
13
Analytics
9
Helpful
9
Insights Generation
7
Customer Support
6
Cons
Improvement Needed
6
Limited Customization
5
Limitations
4
Survey Limitations
4
Complexity
3
View All Pros and Cons
Qualtrics Customer Experience features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.1
8.8
Customer Effort Score (CES)
Average: 8.1
8.8
Customer Satisfaction (CSAT) Score
Average: 8.5
9.1
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
Qualtrics
Company Website
Year Founded
2002
HQ Location
Provo, UT
Twitter
@Qualtrics
42,313 Twitter followers
LinkedIn® Page
www.linkedin.com
6,147 employees on LinkedIn®
Dovetail
(163)4.5 out of 5
13th Easiest To Use in Experience Management software
View top Consulting Services for Dovetail
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    It’s never been easier to build a product or service. The barriers to entry (ideas, talent, and tooling) are quickly becoming commoditized by AI. The faster your teams align behind and solve the most

    Users
    • Product Designer
    • Senior UX Researcher
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 45% Mid-Market
    • 27% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Dovetail is a tool designed to streamline the process of extracting insights from customer interviews, integrating with other tools like Zoom and Google Suite.
    • Users like the AI functionality that quickly summarizes and extracts common themes from customer feedback, the ability to tag videos and create clips, and the ease of use that makes workflow efficient.
    • Users mentioned that the initial setup of Dovetail can be difficult and time-consuming, the organization of files and projects can be challenging when multiple teams are using it, and the search function is limited to site-wide searches, not specific projects.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dovetail Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    113
    Features
    83
    Useful
    51
    Insights
    50
    Insights Analysis
    48
    Cons
    Missing Features
    39
    Limitations
    35
    Inefficient Tagging
    28
    Complexity
    24
    Feature Limitations
    22
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dovetail features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    5.0
    Customer Effort Score (CES)
    Average: 8.1
    4.6
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    4.6
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dovetail Research Pty. Ltd.
    Company Website
    Year Founded
    2017
    HQ Location
    Sydney, Australia
    Twitter
    @hidovetail
    2,207 Twitter followers
    LinkedIn® Page
    au.linkedin.com
    190 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

It’s never been easier to build a product or service. The barriers to entry (ideas, talent, and tooling) are quickly becoming commoditized by AI. The faster your teams align behind and solve the most

Users
  • Product Designer
  • Senior UX Researcher
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 45% Mid-Market
  • 27% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Dovetail is a tool designed to streamline the process of extracting insights from customer interviews, integrating with other tools like Zoom and Google Suite.
  • Users like the AI functionality that quickly summarizes and extracts common themes from customer feedback, the ability to tag videos and create clips, and the ease of use that makes workflow efficient.
  • Users mentioned that the initial setup of Dovetail can be difficult and time-consuming, the organization of files and projects can be challenging when multiple teams are using it, and the search function is limited to site-wide searches, not specific projects.
Dovetail Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
113
Features
83
Useful
51
Insights
50
Insights Analysis
48
Cons
Missing Features
39
Limitations
35
Inefficient Tagging
28
Complexity
24
Feature Limitations
22
View All Pros and Cons
Dovetail features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
5.0
Customer Effort Score (CES)
Average: 8.1
4.6
Customer Satisfaction (CSAT) Score
Average: 8.5
4.6
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
Dovetail Research Pty. Ltd.
Company Website
Year Founded
2017
HQ Location
Sydney, Australia
Twitter
@hidovetail
2,207 Twitter followers
LinkedIn® Page
au.linkedin.com
190 employees on LinkedIn®
Medallia Customer Experience
(169)4.5 out of 5
Optimized for quick response
View top Consulting Services for Medallia Customer Experience
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medalli

    Users
    No information available
    Industries
    • Hospitality
    • Financial Services
    Market Segment
    • 66% Enterprise
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Medallia Customer Experience Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Feedback Management
    14
    Helpful
    13
    Improvement
    9
    Customer Feedback
    7
    Customer Support
    7
    Cons
    Difficult Reporting
    5
    Expensive
    4
    Implementation Issues
    4
    Improvement Needed
    4
    Learning Curve
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Medallia Customer Experience features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Customer Effort Score (CES)
    Average: 8.1
    9.2
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    9.4
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Medallia
    Company Website
    Year Founded
    2001
    HQ Location
    San Francisco, CA
    Twitter
    @Medallia
    12,301 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,974 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medalli

Users
No information available
Industries
  • Hospitality
  • Financial Services
Market Segment
  • 66% Enterprise
  • 24% Mid-Market
Medallia Customer Experience Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Feedback Management
14
Helpful
13
Improvement
9
Customer Feedback
7
Customer Support
7
Cons
Difficult Reporting
5
Expensive
4
Implementation Issues
4
Improvement Needed
4
Learning Curve
4
View All Pros and Cons
Medallia Customer Experience features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.1
8.7
Customer Effort Score (CES)
Average: 8.1
9.2
Customer Satisfaction (CSAT) Score
Average: 8.5
9.4
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
Medallia
Company Website
Year Founded
2001
HQ Location
San Francisco, CA
Twitter
@Medallia
12,301 Twitter followers
LinkedIn® Page
www.linkedin.com
1,974 employees on LinkedIn®
UserTesting
(784)4.4 out of 5
View top Consulting Services for UserTesting
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By e

    Users
    • UX Researcher
    • Product Designer
    Industries
    • Financial Services
    • Computer Software
    Market Segment
    • 41% Enterprise
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • UserTesting Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    114
    Helpful
    94
    Time-saving
    63
    Customer Support
    51
    Testing Process
    41
    Cons
    Testing Difficulties
    39
    Missing Features
    34
    Survey Issues
    33
    Participant Management
    31
    Expensive
    26
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • UserTesting features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    6.8
    Customer Effort Score (CES)
    Average: 8.1
    6.7
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    6.8
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    UserTesting
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @usertesting
    43,199 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,810 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By e

Users
  • UX Researcher
  • Product Designer
Industries
  • Financial Services
  • Computer Software
Market Segment
  • 41% Enterprise
  • 37% Mid-Market
UserTesting Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
114
Helpful
94
Time-saving
63
Customer Support
51
Testing Process
41
Cons
Testing Difficulties
39
Missing Features
34
Survey Issues
33
Participant Management
31
Expensive
26
View All Pros and Cons
UserTesting features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
6.8
Customer Effort Score (CES)
Average: 8.1
6.7
Customer Satisfaction (CSAT) Score
Average: 8.5
6.8
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
UserTesting
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@usertesting
43,199 Twitter followers
LinkedIn® Page
www.linkedin.com
1,810 employees on LinkedIn®
Feefo
(127)4.6 out of 5
8th Easiest To Use in Experience Management software
Save to My Lists
Entry Level Price:Starting at £149.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Feefo offers more than just stars. We bring your brand to life with the power of customer feedback. Enriched insights, intuitive features, expert advice: everything you need to transform your custo

    Users
    • Managing Director
    Industries
    • Retail
    • Leisure, Travel & Tourism
    Market Segment
    • 52% Small-Business
    • 34% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Feefo is a review platform used by businesses to collect and manage customer feedback, with features such as ease of integration, automated systems, and a responsive support team.
    • Users frequently mention the ease of use, the ability to collect genuine feedback, the helpfulness of the support team, and the platform's integration with other systems as positive aspects of Feefo.
    • Users mentioned some limitations such as a slight learning curve when setting up campaigns, the AI review writer being too long, limited customization options for review request emails, and the platform sometimes becoming costly relative to usage frequency.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Feefo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    59
    Ease of Use
    48
    Helpful
    42
    User-Friendly
    30
    Team Helpfulness
    27
    Cons
    Missing Features
    9
    Poor Reporting
    8
    Improvement Needed
    7
    Limited Customization
    6
    Usage Difficulty
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Feefo features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.0
    Customer Effort Score (CES)
    Average: 8.1
    8.5
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    8.7
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Feefo
    Company Website
    Year Founded
    2010
    HQ Location
    Petersfield, United Kingdom
    Twitter
    @Feefo_Official
    6,339 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    128 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Feefo offers more than just stars. We bring your brand to life with the power of customer feedback. Enriched insights, intuitive features, expert advice: everything you need to transform your custo

Users
  • Managing Director
Industries
  • Retail
  • Leisure, Travel & Tourism
Market Segment
  • 52% Small-Business
  • 34% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Feefo is a review platform used by businesses to collect and manage customer feedback, with features such as ease of integration, automated systems, and a responsive support team.
  • Users frequently mention the ease of use, the ability to collect genuine feedback, the helpfulness of the support team, and the platform's integration with other systems as positive aspects of Feefo.
  • Users mentioned some limitations such as a slight learning curve when setting up campaigns, the AI review writer being too long, limited customization options for review request emails, and the platform sometimes becoming costly relative to usage frequency.
Feefo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
59
Ease of Use
48
Helpful
42
User-Friendly
30
Team Helpfulness
27
Cons
Missing Features
9
Poor Reporting
8
Improvement Needed
7
Limited Customization
6
Usage Difficulty
6
View All Pros and Cons
Feefo features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
8.0
Customer Effort Score (CES)
Average: 8.1
8.5
Customer Satisfaction (CSAT) Score
Average: 8.5
8.7
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
Feefo
Company Website
Year Founded
2010
HQ Location
Petersfield, United Kingdom
Twitter
@Feefo_Official
6,339 Twitter followers
LinkedIn® Page
www.linkedin.com
128 employees on LinkedIn®
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