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Best Experience Management Software for Medium-Sized Businesses

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Experience Management category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Experience Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Experience Management category.

In addition to qualifying for inclusion in the Experience Management Software category, to qualify for inclusion in the Medium-Sized Business Experience Management Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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35 Listings in Experience Management Available
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    G2 Score
Birdeye
(3,871)4.7 out of 5
Optimized for quick response
3rd Easiest To Use in Experience Management software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by the biggest multi-location brands globally including H&R Block, Aspen Dental, and Caesars Entertainment. One P

    Users
    • Owner
    • Marketing Manager
    Industries
    • Hospital & Health Care
    • Real Estate
    Market Segment
    • 49% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Birdeye is a software platform used for social media and content creation, review management, and customer communication, with features such as AI integration and automated messaging.
    • Reviewers appreciate Birdeye's user-friendly interface, its ability to consolidate reviews from multiple platforms, the convenience of automated messaging, and the excellent customer support they receive.
    • Reviewers experienced issues with Birdeye such as occasional glitches, a steep learning curve, limited notification settings, and delays in review syncing, and some found the AI responses lacking.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Birdeye Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    842
    Ease of Use
    830
    Review Management
    680
    Customer Support
    625
    Features
    479
    Cons
    Missing Features
    183
    Improvement Needed
    136
    Review Management
    127
    Learning Curve
    123
    Limited Features
    113
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Birdeye features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Customer Effort Score (CES)
    Average: 8.1
    8.9
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    8.7
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Birdeye
    Company Website
    Year Founded
    2012
    HQ Location
    Palo Alto, CA
    Twitter
    @BirdEye_
    5,232 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,434 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by the biggest multi-location brands globally including H&R Block, Aspen Dental, and Caesars Entertainment. One P

Users
  • Owner
  • Marketing Manager
Industries
  • Hospital & Health Care
  • Real Estate
Market Segment
  • 49% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Birdeye is a software platform used for social media and content creation, review management, and customer communication, with features such as AI integration and automated messaging.
  • Reviewers appreciate Birdeye's user-friendly interface, its ability to consolidate reviews from multiple platforms, the convenience of automated messaging, and the excellent customer support they receive.
  • Reviewers experienced issues with Birdeye such as occasional glitches, a steep learning curve, limited notification settings, and delays in review syncing, and some found the AI responses lacking.
Birdeye Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
842
Ease of Use
830
Review Management
680
Customer Support
625
Features
479
Cons
Missing Features
183
Improvement Needed
136
Review Management
127
Learning Curve
123
Limited Features
113
View All Pros and Cons
Birdeye features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
8.7
Customer Effort Score (CES)
Average: 8.1
8.9
Customer Satisfaction (CSAT) Score
Average: 8.5
8.7
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
Birdeye
Company Website
Year Founded
2012
HQ Location
Palo Alto, CA
Twitter
@BirdEye_
5,232 Twitter followers
LinkedIn® Page
www.linkedin.com
1,434 employees on LinkedIn®
Reputation
(2,387)4.6 out of 5
Optimized for quick response
4th Easiest To Use in Experience Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a busin

    Users
    • Community Manager
    • Property Manager
    Industries
    • Automotive
    • Real Estate
    Market Segment
    • 45% Mid-Market
    • 29% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Reputation is a centralized platform that collects and manages user ratings and reviews from various platforms, offers real-time review monitoring, and provides analytical reports on trends and sentiments.
    • Users frequently mention the convenience of having all reviews in one place, the ability to directly reply to users, and the insights gained from marketing campaigns which guide them in SEO improvements.
    • Users reported occasional lags in the system, a lack of robust social media management features, and challenges in maintaining reputation scores due to variables beyond their control.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Reputation Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    271
    Review Management
    192
    Helpful
    175
    Centralized Reviews
    151
    Reputation Management
    144
    Cons
    Improvement Needed
    68
    Missing Features
    55
    Review Management
    55
    Reporting Issues
    41
    Review Issues
    38
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Reputation features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Customer Effort Score (CES)
    Average: 8.1
    8.9
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    8.8
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Reputation
    Company Website
    Year Founded
    2006
    HQ Location
    Redwood City, CA
    Twitter
    @Reputation_Com
    10,950 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    728 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a busin

Users
  • Community Manager
  • Property Manager
Industries
  • Automotive
  • Real Estate
Market Segment
  • 45% Mid-Market
  • 29% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Reputation is a centralized platform that collects and manages user ratings and reviews from various platforms, offers real-time review monitoring, and provides analytical reports on trends and sentiments.
  • Users frequently mention the convenience of having all reviews in one place, the ability to directly reply to users, and the insights gained from marketing campaigns which guide them in SEO improvements.
  • Users reported occasional lags in the system, a lack of robust social media management features, and challenges in maintaining reputation scores due to variables beyond their control.
Reputation Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
271
Review Management
192
Helpful
175
Centralized Reviews
151
Reputation Management
144
Cons
Improvement Needed
68
Missing Features
55
Review Management
55
Reporting Issues
41
Review Issues
38
View All Pros and Cons
Reputation features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
8.8
Customer Effort Score (CES)
Average: 8.1
8.9
Customer Satisfaction (CSAT) Score
Average: 8.5
8.8
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
Reputation
Company Website
Year Founded
2006
HQ Location
Redwood City, CA
Twitter
@Reputation_Com
10,950 Twitter followers
LinkedIn® Page
www.linkedin.com
728 employees on LinkedIn®
G2 Advertising
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AskNicely
(1,045)4.7 out of 5
Optimized for quick response
2nd Easiest To Use in Experience Management software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AskNicely is the recognized leader in customer experience management and has the only desktop-to-mobile platform for people-powered businesses. We bring feedback, insights, coaching and brand-aligned

    Users
    • Customer Success Manager
    • Marketing Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 48% Mid-Market
    • 43% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • AskNicely Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    31
    Customer Support
    23
    Customer Feedback
    17
    Helpful
    16
    Intuitive
    11
    Cons
    Difficult Reporting
    7
    Limited Customization
    6
    Survey Limitations
    4
    Integration Issues
    3
    Layout Issues
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • AskNicely features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Customer Effort Score (CES)
    Average: 8.1
    9.5
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    9.7
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AskNicely
    Company Website
    Year Founded
    2014
    HQ Location
    Portland, OR
    Twitter
    @asknicely
    2,323 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    64 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AskNicely is the recognized leader in customer experience management and has the only desktop-to-mobile platform for people-powered businesses. We bring feedback, insights, coaching and brand-aligned

Users
  • Customer Success Manager
  • Marketing Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 48% Mid-Market
  • 43% Small-Business
AskNicely Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
31
Customer Support
23
Customer Feedback
17
Helpful
16
Intuitive
11
Cons
Difficult Reporting
7
Limited Customization
6
Survey Limitations
4
Integration Issues
3
Layout Issues
3
View All Pros and Cons
AskNicely features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
9.0
Customer Effort Score (CES)
Average: 8.1
9.5
Customer Satisfaction (CSAT) Score
Average: 8.5
9.7
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
AskNicely
Company Website
Year Founded
2014
HQ Location
Portland, OR
Twitter
@asknicely
2,323 Twitter followers
LinkedIn® Page
www.linkedin.com
64 employees on LinkedIn®
ChurnZero
(1,563)4.7 out of 5
Optimized for quick response
9th Easiest To Use in Experience Management software
View top Consulting Services for ChurnZero
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ChurnZero is the AI platform and partner for customer growth. Customer teams use ChurnZero to drive revenue and retention, work more efficiently, and deliver the best possible customer experience.

    Users
    • Customer Success Manager
    • Director of Customer Success
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 62% Mid-Market
    • 27% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ChurnZero Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    150
    Helpful
    104
    Customer Support
    97
    Automation
    94
    Efficiency
    87
    Cons
    Learning Curve
    55
    Complexity
    41
    Not Intuitive
    41
    Missing Features
    39
    Steep Learning Curve
    32
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ChurnZero features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Customer Effort Score (CES)
    Average: 8.1
    8.7
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    8.8
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ChurnZero
    Company Website
    Year Founded
    2015
    HQ Location
    Washington, District of Columbia
    Twitter
    @churnzero
    1,837 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    136 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ChurnZero is the AI platform and partner for customer growth. Customer teams use ChurnZero to drive revenue and retention, work more efficiently, and deliver the best possible customer experience.

Users
  • Customer Success Manager
  • Director of Customer Success
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 62% Mid-Market
  • 27% Small-Business
ChurnZero Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
150
Helpful
104
Customer Support
97
Automation
94
Efficiency
87
Cons
Learning Curve
55
Complexity
41
Not Intuitive
41
Missing Features
39
Steep Learning Curve
32
View All Pros and Cons
ChurnZero features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
8.4
Customer Effort Score (CES)
Average: 8.1
8.7
Customer Satisfaction (CSAT) Score
Average: 8.5
8.8
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
ChurnZero
Company Website
Year Founded
2015
HQ Location
Washington, District of Columbia
Twitter
@churnzero
1,837 Twitter followers
LinkedIn® Page
www.linkedin.com
136 employees on LinkedIn®
Qualtrics Strategy & Research
(2,994)4.4 out of 5
Optimized for quick response
View top Consulting Services for Qualtrics Strategy & Research
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Used by more than 13,000 brands and 75% of the Fortune 500, Qualtrics CoreXM is the most trusted, intelligent, and scalable all-in-one platform for experience management. Qualtrics CoreXM is the foun

    Users
    • Student
    • Research Assistant
    Industries
    • Higher Education
    • Education Management
    Market Segment
    • 45% Enterprise
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Qualtrics Strategy & Research Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    282
    Survey Creation
    237
    Features
    103
    Intuitive
    94
    Ease of Creation
    78
    Cons
    Survey Issues
    78
    Survey Limitations
    61
    Learning Curve
    45
    Limited Customization
    45
    Pricing Issues
    42
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Qualtrics Strategy & Research features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Customer Effort Score (CES)
    Average: 8.1
    9.0
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    8.6
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Qualtrics
    Company Website
    Year Founded
    2002
    HQ Location
    Provo, UT
    Twitter
    @Qualtrics
    42,207 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,069 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Used by more than 13,000 brands and 75% of the Fortune 500, Qualtrics CoreXM is the most trusted, intelligent, and scalable all-in-one platform for experience management. Qualtrics CoreXM is the foun

Users
  • Student
  • Research Assistant
Industries
  • Higher Education
  • Education Management
Market Segment
  • 45% Enterprise
  • 34% Mid-Market
Qualtrics Strategy & Research Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
282
Survey Creation
237
Features
103
Intuitive
94
Ease of Creation
78
Cons
Survey Issues
78
Survey Limitations
61
Learning Curve
45
Limited Customization
45
Pricing Issues
42
View All Pros and Cons
Qualtrics Strategy & Research features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
8.6
Customer Effort Score (CES)
Average: 8.1
9.0
Customer Satisfaction (CSAT) Score
Average: 8.5
8.6
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
Qualtrics
Company Website
Year Founded
2002
HQ Location
Provo, UT
Twitter
@Qualtrics
42,207 Twitter followers
LinkedIn® Page
www.linkedin.com
6,069 employees on LinkedIn®
QuestionPro
(1,107)4.5 out of 5
7th Easiest To Use in Experience Management software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    QuestionPro is a comprehensive insights and experience management platform trusted by over 5.3 million users in 100+ countries, from individual researchers to Fortune 100 corporations. Our powerful an

    Users
    • Executive Director
    • Student
    Industries
    • Non-Profit Organization Management
    • Higher Education
    Market Segment
    • 60% Small-Business
    • 22% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • QuestionPro Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    292
    Helpful
    121
    Intuitive
    104
    Customer Support
    84
    Ease of Creation
    83
    Cons
    Survey Issues
    76
    Learning Curve
    48
    Expensive
    30
    Limited Customization
    27
    Not Intuitive
    24
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • QuestionPro features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Customer Effort Score (CES)
    Average: 8.1
    10.0
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    10.0
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    QuestionPro
    Year Founded
    2005
    HQ Location
    Austin , Texas
    Twitter
    @questionpro
    13,154 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    523 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

QuestionPro is a comprehensive insights and experience management platform trusted by over 5.3 million users in 100+ countries, from individual researchers to Fortune 100 corporations. Our powerful an

Users
  • Executive Director
  • Student
Industries
  • Non-Profit Organization Management
  • Higher Education
Market Segment
  • 60% Small-Business
  • 22% Mid-Market
QuestionPro Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
292
Helpful
121
Intuitive
104
Customer Support
84
Ease of Creation
83
Cons
Survey Issues
76
Learning Curve
48
Expensive
30
Limited Customization
27
Not Intuitive
24
View All Pros and Cons
QuestionPro features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
10.0
Customer Effort Score (CES)
Average: 8.1
10.0
Customer Satisfaction (CSAT) Score
Average: 8.5
10.0
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
QuestionPro
Year Founded
2005
HQ Location
Austin , Texas
Twitter
@questionpro
13,154 Twitter followers
LinkedIn® Page
www.linkedin.com
523 employees on LinkedIn®
Resonate CX
(454)4.6 out of 5
5th Easiest To Use in Experience Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-wi

    Users
    • Store Manager
    • Store manager
    Industries
    • Retail
    • Education Management
    Market Segment
    • 36% Small-Business
    • 35% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Resonate CX is a platform that provides real-time feedback from clients, streamlines the feedback process, and integrates with OfficeRND to pull client info for surveys.
    • Users frequently mention the ease of use, the valuable insights provided by the platform, the ability to track NPS scores and client feedback, and the efficient initial setup process.
    • Users mentioned challenges with the user interface, the lack of mandatory explanations for low scores, the inability to remove mistakenly submitted scores, and the need for customizable alerts for high-priority issues.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Resonate CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    129
    Helpful
    121
    Feedback Management
    107
    Customer Feedback
    100
    Insights Generation
    49
    Cons
    Scoring System Issues
    47
    Inadequate Feedback
    34
    Survey Issues
    23
    Reporting Issues
    21
    Review Management
    20
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Resonate CX features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Customer Effort Score (CES)
    Average: 8.1
    8.9
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    9.4
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Resonate Solutions
    Company Website
    Year Founded
    2001
    HQ Location
    North Sydney, Australia
    Twitter
    @ResonateAU
    213 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    59 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-wi

Users
  • Store Manager
  • Store manager
Industries
  • Retail
  • Education Management
Market Segment
  • 36% Small-Business
  • 35% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Resonate CX is a platform that provides real-time feedback from clients, streamlines the feedback process, and integrates with OfficeRND to pull client info for surveys.
  • Users frequently mention the ease of use, the valuable insights provided by the platform, the ability to track NPS scores and client feedback, and the efficient initial setup process.
  • Users mentioned challenges with the user interface, the lack of mandatory explanations for low scores, the inability to remove mistakenly submitted scores, and the need for customizable alerts for high-priority issues.
Resonate CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
129
Helpful
121
Feedback Management
107
Customer Feedback
100
Insights Generation
49
Cons
Scoring System Issues
47
Inadequate Feedback
34
Survey Issues
23
Reporting Issues
21
Review Management
20
View All Pros and Cons
Resonate CX features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
8.8
Customer Effort Score (CES)
Average: 8.1
8.9
Customer Satisfaction (CSAT) Score
Average: 8.5
9.4
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
Resonate Solutions
Company Website
Year Founded
2001
HQ Location
North Sydney, Australia
Twitter
@ResonateAU
213 Twitter followers
LinkedIn® Page
www.linkedin.com
59 employees on LinkedIn®
Experience.com
(357)4.8 out of 5
Optimized for quick response
1st Easiest To Use in Experience Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Experience.com is a comprehensive reputation management solution designed to help businesses enhance their online presence through the effective use of customer feedback and artificial intelligence. T

    Users
    • Branch Manager
    • Loan Officer
    Industries
    • Financial Services
    • Real Estate
    Market Segment
    • 41% Mid-Market
    • 31% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Experience.com is a platform that provides a space for clients to leave reviews, helping businesses expand their social reach and improve their online presence.
    • Users frequently mention the ease of setup and use, the platform's SEO capabilities, the quality of customer support, and the benefit of having an all-in-one review platform.
    • Users reported issues with the website analytics not identifying certain specific items, difficulties in transferring initial experience reviews from one company to another, and a lack of customization outside of the templates offered.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Experience.com Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    124
    Helpful
    100
    Customer Support
    82
    Review Management
    78
    Experience
    68
    Cons
    Linking Issues
    20
    Review Management
    18
    Missing Features
    16
    Reporting Issues
    16
    Posting Issues
    13
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Experience.com features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    9.1
    Customer Effort Score (CES)
    Average: 8.1
    9.3
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    9.2
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Experience.com
    Company Website
    Year Founded
    2015
    HQ Location
    San Ramon, California
    LinkedIn® Page
    www.linkedin.com
    254 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Experience.com is a comprehensive reputation management solution designed to help businesses enhance their online presence through the effective use of customer feedback and artificial intelligence. T

Users
  • Branch Manager
  • Loan Officer
Industries
  • Financial Services
  • Real Estate
Market Segment
  • 41% Mid-Market
  • 31% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Experience.com is a platform that provides a space for clients to leave reviews, helping businesses expand their social reach and improve their online presence.
  • Users frequently mention the ease of setup and use, the platform's SEO capabilities, the quality of customer support, and the benefit of having an all-in-one review platform.
  • Users reported issues with the website analytics not identifying certain specific items, difficulties in transferring initial experience reviews from one company to another, and a lack of customization outside of the templates offered.
Experience.com Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
124
Helpful
100
Customer Support
82
Review Management
78
Experience
68
Cons
Linking Issues
20
Review Management
18
Missing Features
16
Reporting Issues
16
Posting Issues
13
View All Pros and Cons
Experience.com features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
9.1
Customer Effort Score (CES)
Average: 8.1
9.3
Customer Satisfaction (CSAT) Score
Average: 8.5
9.2
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
Experience.com
Company Website
Year Founded
2015
HQ Location
San Ramon, California
LinkedIn® Page
www.linkedin.com
254 employees on LinkedIn®
Gainsight Customer Success
(1,631)4.5 out of 5
Optimized for quick response
14th Easiest To Use in Experience Management software
View top Consulting Services for Gainsight Customer Success
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gainsight Customer Success (CS) is the command center for post-sale growth, giving CROs and CS leaders the visibility, automation, and AI they need to protect revenue and scale efficiently. Instead of

    Users
    • Customer Success Manager
    • Senior Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Gainsight Customer Success Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    97
    Centralized Information
    54
    Visibility
    51
    Customer Support
    39
    Data Centralization
    38
    Cons
    Not Intuitive
    23
    Missing Features
    22
    Steep Learning Curve
    20
    Complexity
    19
    Limited Customization
    18
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gainsight Customer Success features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    7.9
    Customer Effort Score (CES)
    Average: 8.1
    8.6
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    8.8
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gainsight Inc.
    Company Website
    Year Founded
    2009
    HQ Location
    San Francisco, CA
    Twitter
    @GainsightHQ
    13,202 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,097 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gainsight Customer Success (CS) is the command center for post-sale growth, giving CROs and CS leaders the visibility, automation, and AI they need to protect revenue and scale efficiently. Instead of

Users
  • Customer Success Manager
  • Senior Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Mid-Market
  • 34% Enterprise
Gainsight Customer Success Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
97
Centralized Information
54
Visibility
51
Customer Support
39
Data Centralization
38
Cons
Not Intuitive
23
Missing Features
22
Steep Learning Curve
20
Complexity
19
Limited Customization
18
View All Pros and Cons
Gainsight Customer Success features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
7.9
Customer Effort Score (CES)
Average: 8.1
8.6
Customer Satisfaction (CSAT) Score
Average: 8.5
8.8
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
Gainsight Inc.
Company Website
Year Founded
2009
HQ Location
San Francisco, CA
Twitter
@GainsightHQ
13,202 Twitter followers
LinkedIn® Page
www.linkedin.com
1,097 employees on LinkedIn®
ClearlyRated
(122)4.8 out of 5
Optimized for quick response
12th Easiest To Use in Experience Management software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Founded in 2003 ClearlyRated is the leading client satisfaction and reputation management platform for professional service firms. Through our acquisition of Client Savvy in 2025, we are the market le

    Users
    • Marketing Manager
    • Marketing Director
    Industries
    • Staffing and Recruiting
    • Accounting
    Market Segment
    • 59% Mid-Market
    • 24% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ClearlyRated Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    47
    Ease of Use
    37
    Customer Support
    32
    Feedback Management
    17
    Client Interaction
    15
    Cons
    Expensive
    9
    Limitations
    7
    Survey Limitations
    7
    Difficult Reporting
    5
    Improvement Needed
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ClearlyRated features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Customer Effort Score (CES)
    Average: 8.1
    9.0
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    9.7
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ClearlyRated
    Company Website
    Year Founded
    2003
    HQ Location
    Portland, Oregon
    Twitter
    @ClearlyRated
    1,647 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    44 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Founded in 2003 ClearlyRated is the leading client satisfaction and reputation management platform for professional service firms. Through our acquisition of Client Savvy in 2025, we are the market le

Users
  • Marketing Manager
  • Marketing Director
Industries
  • Staffing and Recruiting
  • Accounting
Market Segment
  • 59% Mid-Market
  • 24% Small-Business
ClearlyRated Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
47
Ease of Use
37
Customer Support
32
Feedback Management
17
Client Interaction
15
Cons
Expensive
9
Limitations
7
Survey Limitations
7
Difficult Reporting
5
Improvement Needed
5
View All Pros and Cons
ClearlyRated features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
8.7
Customer Effort Score (CES)
Average: 8.1
9.0
Customer Satisfaction (CSAT) Score
Average: 8.5
9.7
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
ClearlyRated
Company Website
Year Founded
2003
HQ Location
Portland, Oregon
Twitter
@ClearlyRated
1,647 Twitter followers
LinkedIn® Page
www.linkedin.com
44 employees on LinkedIn®
Qualtrics Customer Experience
(746)4.3 out of 5
Optimized for quick response
View top Consulting Services for Qualtrics Customer Experience
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Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to bette

    Users
    • Business Data Analyst
    • Community Manager
    Industries
    • Information Technology and Services
    • Higher Education
    Market Segment
    • 52% Enterprise
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Qualtrics Customer Experience Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    14
    Analytics
    10
    Helpful
    10
    Customer Support
    7
    Dashboard Usability
    7
    Cons
    Improvement Needed
    6
    Limited Customization
    5
    Complexity
    4
    Expensive
    4
    Integration Issues
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Qualtrics Customer Experience features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Customer Effort Score (CES)
    Average: 8.1
    8.8
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    9.1
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Qualtrics
    Company Website
    Year Founded
    2002
    HQ Location
    Provo, UT
    Twitter
    @Qualtrics
    42,207 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,069 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to bette

Users
  • Business Data Analyst
  • Community Manager
Industries
  • Information Technology and Services
  • Higher Education
Market Segment
  • 52% Enterprise
  • 36% Mid-Market
Qualtrics Customer Experience Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
14
Analytics
10
Helpful
10
Customer Support
7
Dashboard Usability
7
Cons
Improvement Needed
6
Limited Customization
5
Complexity
4
Expensive
4
Integration Issues
4
View All Pros and Cons
Qualtrics Customer Experience features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.1
8.8
Customer Effort Score (CES)
Average: 8.1
8.8
Customer Satisfaction (CSAT) Score
Average: 8.5
9.1
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
Qualtrics
Company Website
Year Founded
2002
HQ Location
Provo, UT
Twitter
@Qualtrics
42,207 Twitter followers
LinkedIn® Page
www.linkedin.com
6,069 employees on LinkedIn®
Dovetail
(164)4.5 out of 5
15th Easiest To Use in Experience Management software
View top Consulting Services for Dovetail
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    It’s never been easier to build a product or service. The barriers to entry (ideas, talent, and tooling) are quickly becoming commoditized by AI. The faster your teams align behind and solve the most

    Users
    • Senior UX Researcher
    • Product Designer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 45% Mid-Market
    • 27% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Dovetail is a research synthesis and consumption tool that centralizes research data and uses AI features to streamline the process from customer interviews to extracting insights.
    • Reviewers frequently mention the tool's ability to quickly summarize and extract common themes from customer feedback, its seamless integration with tools like Zoom and Google Suite, and its capacity to tag videos and create clips of multiple users discussing a specific topic.
    • Users reported initial setup of Dovetail to be difficult and time-consuming, with challenges in organizing files and projects when multiple teams are using the tool, and a lack of advanced AI tools to automatically understand conversations based on context.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dovetail Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    113
    Features
    83
    Useful
    51
    Insights
    50
    Insights Analysis
    48
    Cons
    Missing Features
    39
    Limitations
    35
    Inefficient Tagging
    28
    Complexity
    24
    Feature Limitations
    22
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dovetail features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    5.0
    Customer Effort Score (CES)
    Average: 8.1
    4.6
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    4.6
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dovetail Research Pty. Ltd.
    Company Website
    Year Founded
    2017
    HQ Location
    Sydney, Australia
    Twitter
    @hidovetail
    2,190 Twitter followers
    LinkedIn® Page
    au.linkedin.com
    169 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

It’s never been easier to build a product or service. The barriers to entry (ideas, talent, and tooling) are quickly becoming commoditized by AI. The faster your teams align behind and solve the most

Users
  • Senior UX Researcher
  • Product Designer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 45% Mid-Market
  • 27% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Dovetail is a research synthesis and consumption tool that centralizes research data and uses AI features to streamline the process from customer interviews to extracting insights.
  • Reviewers frequently mention the tool's ability to quickly summarize and extract common themes from customer feedback, its seamless integration with tools like Zoom and Google Suite, and its capacity to tag videos and create clips of multiple users discussing a specific topic.
  • Users reported initial setup of Dovetail to be difficult and time-consuming, with challenges in organizing files and projects when multiple teams are using the tool, and a lack of advanced AI tools to automatically understand conversations based on context.
Dovetail Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
113
Features
83
Useful
51
Insights
50
Insights Analysis
48
Cons
Missing Features
39
Limitations
35
Inefficient Tagging
28
Complexity
24
Feature Limitations
22
View All Pros and Cons
Dovetail features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
5.0
Customer Effort Score (CES)
Average: 8.1
4.6
Customer Satisfaction (CSAT) Score
Average: 8.5
4.6
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
Dovetail Research Pty. Ltd.
Company Website
Year Founded
2017
HQ Location
Sydney, Australia
Twitter
@hidovetail
2,190 Twitter followers
LinkedIn® Page
au.linkedin.com
169 employees on LinkedIn®
Medallia Customer Experience
(198)4.5 out of 5
Optimized for quick response
View top Consulting Services for Medallia Customer Experience
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Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medalli

    Users
    No information available
    Industries
    • Hospitality
    • Financial Services
    Market Segment
    • 62% Enterprise
    • 22% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Medallia Customer Experience Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Feedback Management
    15
    Helpful
    14
    Improvement
    9
    Customer Feedback
    8
    Insights Generation
    8
    Cons
    Difficult Reporting
    6
    Expensive
    4
    Implementation Issues
    4
    Improvement Needed
    4
    Learning Curve
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Medallia Customer Experience features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Customer Effort Score (CES)
    Average: 8.1
    9.2
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    9.4
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Medallia
    Company Website
    Year Founded
    2001
    HQ Location
    San Francisco, CA
    Twitter
    @Medallia
    12,278 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,978 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medalli

Users
No information available
Industries
  • Hospitality
  • Financial Services
Market Segment
  • 62% Enterprise
  • 22% Mid-Market
Medallia Customer Experience Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Feedback Management
15
Helpful
14
Improvement
9
Customer Feedback
8
Insights Generation
8
Cons
Difficult Reporting
6
Expensive
4
Implementation Issues
4
Improvement Needed
4
Learning Curve
4
View All Pros and Cons
Medallia Customer Experience features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
8.7
Customer Effort Score (CES)
Average: 8.1
9.2
Customer Satisfaction (CSAT) Score
Average: 8.5
9.4
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
Medallia
Company Website
Year Founded
2001
HQ Location
San Francisco, CA
Twitter
@Medallia
12,278 Twitter followers
LinkedIn® Page
www.linkedin.com
1,978 employees on LinkedIn®
Feefo
(127)4.6 out of 5
8th Easiest To Use in Experience Management software
Save to My Lists
Entry Level Price:Starting at £149.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Feefo offers more than just stars. We bring your brand to life with the power of customer feedback. Enriched insights, intuitive features, expert advice: everything you need to transform your custo

    Users
    • Managing Director
    Industries
    • Retail
    • Leisure, Travel & Tourism
    Market Segment
    • 52% Small-Business
    • 34% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Feefo is a software that automates data uploads and requires minimal input, providing a platform for sending emails, updating campaigns, and calculating NPS scores.
    • Users frequently mention the ease of use, reliability, and quick customer support response as key benefits, along with the ability to easily update content and calculate NPS scores.
    • Users experienced some difficulties with the reporting suite, finding it less comprehensive, and some found the AI review writer to be too long and the customization options for review request emails to be somewhat limited.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Feefo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    59
    Ease of Use
    48
    Helpful
    43
    User-Friendly
    31
    Team Helpfulness
    27
    Cons
    Missing Features
    9
    Poor Reporting
    8
    Improvement Needed
    7
    Limited Customization
    6
    Difficult Reporting
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Feefo features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.0
    Customer Effort Score (CES)
    Average: 8.1
    8.5
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    8.7
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Feefo
    Company Website
    Year Founded
    2010
    HQ Location
    Petersfield, United Kingdom
    Twitter
    @Feefo_Official
    6,319 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    128 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Feefo offers more than just stars. We bring your brand to life with the power of customer feedback. Enriched insights, intuitive features, expert advice: everything you need to transform your custo

Users
  • Managing Director
Industries
  • Retail
  • Leisure, Travel & Tourism
Market Segment
  • 52% Small-Business
  • 34% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Feefo is a software that automates data uploads and requires minimal input, providing a platform for sending emails, updating campaigns, and calculating NPS scores.
  • Users frequently mention the ease of use, reliability, and quick customer support response as key benefits, along with the ability to easily update content and calculate NPS scores.
  • Users experienced some difficulties with the reporting suite, finding it less comprehensive, and some found the AI review writer to be too long and the customization options for review request emails to be somewhat limited.
Feefo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
59
Ease of Use
48
Helpful
43
User-Friendly
31
Team Helpfulness
27
Cons
Missing Features
9
Poor Reporting
8
Improvement Needed
7
Limited Customization
6
Difficult Reporting
5
View All Pros and Cons
Feefo features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
8.0
Customer Effort Score (CES)
Average: 8.1
8.5
Customer Satisfaction (CSAT) Score
Average: 8.5
8.7
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
Feefo
Company Website
Year Founded
2010
HQ Location
Petersfield, United Kingdom
Twitter
@Feefo_Official
6,319 Twitter followers
LinkedIn® Page
www.linkedin.com
128 employees on LinkedIn®
Great Recruiters
(161)4.9 out of 5
6th Easiest To Use in Experience Management software
Save to My Lists
Entry Level Price:Starting at $30.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Great Recruiters is a specialized feedback and review platform designed specifically for staffing firms to enhance their recruitment processes and brand reputation. This innovative solution enables or

    Users
    • Recruiter
    • Technical Recruiter
    Industries
    • Staffing and Recruiting
    • Hospital & Health Care
    Market Segment
    • 47% Mid-Market
    • 47% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Great Recruiters Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    31
    Ease of Use
    24
    Feedback Management
    21
    Feedback
    16
    Customer Support
    15
    Cons
    Verification Issues
    7
    Missing Features
    4
    Review Management
    4
    Review Removal
    3
    Social Media Integration
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Great Recruiters features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Customer Effort Score (CES)
    Average: 8.1
    9.7
    Customer Satisfaction (CSAT) Score
    Average: 8.5
    9.6
    Net Promoter Score (NPS)
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Great Recruiters
    Company Website
    Year Founded
    2017
    HQ Location
    Troy, Michigan
    Twitter
    @great_recruiter
    327 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Great Recruiters is a specialized feedback and review platform designed specifically for staffing firms to enhance their recruitment processes and brand reputation. This innovative solution enables or

Users
  • Recruiter
  • Technical Recruiter
Industries
  • Staffing and Recruiting
  • Hospital & Health Care
Market Segment
  • 47% Mid-Market
  • 47% Small-Business
Great Recruiters Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
31
Ease of Use
24
Feedback Management
21
Feedback
16
Customer Support
15
Cons
Verification Issues
7
Missing Features
4
Review Management
4
Review Removal
3
Social Media Integration
3
View All Pros and Cons
Great Recruiters features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.1
9.3
Customer Effort Score (CES)
Average: 8.1
9.7
Customer Satisfaction (CSAT) Score
Average: 8.5
9.6
Net Promoter Score (NPS)
Average: 8.6
Seller Details
Seller
Great Recruiters
Company Website
Year Founded
2017
HQ Location
Troy, Michigan
Twitter
@great_recruiter
327 Twitter followers
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®
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