I appreciate how Resonate CX effectively transforms customer feedback into clear, actionable insights, which we can quickly implement to resolve issues with the customer and work on improving our customer experience. It's incredibly valuable because it allows us to swiftly understand the root causes of customer issues and take meaningful actions. This capability helps us not only resolve problems promptly but also identify patterns or trends that highlight broader opportunities for improvement within our business. Additionally, Resonate CX's design streamlines our process for tracking, prioritizing, and acting on customer feedback, making it easier for us to close the loop with customers and demonstrate improvements to the business. Furthermore, the initial setup process was very easy, which made our transition seamless. Compared to our previous tool, Ask Nicely, which provided basic and unsolicited feedback collection, Resonate CX offers more real-time and actionable insights rather than just customer verbatim, greatly enhancing our capabilities. Review collected by and hosted on G2.com.

I feel that Resonate CX could improve by offering customizable alerts or notifications to ensure that high-priority issues are flagged more proactively. Review collected by and hosted on G2.com.

Resonate is quite user-friendly and simple to navigate. I appreciate that it allows us to view the sentiments of those who are receiving the service. I also value the fact that they gather a sample from the population and generate a report based on parents' feedback. This provides the centre with a valuable opportunity to address our weaknesses and build on our strengths. Review collected by and hosted on G2.com.

I believe Resonate could improve by increasing the number of samples included in the survey for our centre. At the moment, there are many themes being generated that I find unnecessary. Also, I miss the previous format, where I could easily view the percentage or score for relationships and onboarding simply by selecting the program names. That information used to be displayed directly. Review collected by and hosted on G2.com.

I find Resonate CX to be incredibly intuitive and easy to use, which makes it straightforward to break down complex tasks and data. The setup process was not difficult at all, which implies it is user-friendly right from the start. The software is good at providing clear and actionable feedback, which significantly aids my workflow. I particularly appreciate its data selection capabilities, allowing me to get a clear picture of the performance of different centers and understand where they may be struggling. This enables more informed decision-making and efficient planning. Additionally, the graphs and different ways of analyzing information are really useful for creating effective plans, which enhances productivity. Overall, these features contribute to a positive experience, making me open to the possibility of continuing to use it in the future. Review collected by and hosted on G2.com.

I dislike the scoring system in Resonate CX. Our center managers are frustrated that an eight is considered a low score. They believe that ratings of seven and below should be considered low, while an eight should be regarded as high. This discrepancy in scoring metrics causes dissatisfaction and affects the perceived performance review outcomes. Review collected by and hosted on G2.com.

Our recent integration of the Resonate NPS platform was fantastic. From start to finish, the process was incredibly smooth—so seamless, that it almost felt too easy. The Resonate team went above and beyond at every stage, offering expert guidance, prompt support, and a level of professionalism that made the entire experience effortless.

Each step of the journey was clearly communicated and efficiently executed, and we felt fully supported throughout. Special thanks to our Customer Success Manager, who was absolutely fabulous—responsive, knowledgeable, and a true partner in helping us get the most out of the platform and supporting our network onboarding.

Now that we’re up and running, we’re already seeing strong engagement across our store network, which is a fantastic early result. We’re excited to unlock the full potential of the platform and the opportunities it brings for transformation and continuous improvement across the entire business. Review collected by and hosted on G2.com.

Our integration with the Resonate NPS platform has been a hugely positive experience. While there were a few attributes that weren’t fully ready on day one, nothing was too difficult to review, adjust, and optimise quickly as we progressed. The team was incredibly responsive and proactive in helping us work through those final tweaks. Review collected by and hosted on G2.com.

We’ve been thoroughly impressed with the level of insight and the range of CX levers available. The platform offers a robust and well-structured close-the-loop process, and our account manager, Vereen, has been exceptional—always available to answer questions and even leading several impactful training sessions with our frontline teams.

Pre-launch planning was excellent, and the overall implementation was smooth, integrating seamlessly with our existing database.

The dashboard stands out for its level of detail and usability. Survey delivery is handled with an insight-driven approach, supported by regular check-ins to maximise opportunities and continuously improve outcomes.

Overall, we’re extremely pleased with the service we’ve received from Vereen and the team! Review collected by and hosted on G2.com.

The only notable downside was the cost of the solution, which proved difficult to justify at a budget level given our relatively low volume requirements. While we ultimately couldn’t secure sign-off due to budget constraints, it's important to highlight that the pricing does reflect the high level of service, support, and functionality provided. From onboarding to ongoing account management, the value delivered by Vereen and the team was consistently strong, and in a higher-volume context, the investment would be much easier to justify. Review collected by and hosted on G2.com.

I like Resonate RX because it offers the opportunity for parents to bring up concerns that they may be too nervous to speak to the Director one on one. I also think it helps more portent issues.

Resonate is super easy to use and fast. I utilize Resonate when I receive an email that I have received feedback. I do check it once weekly to ensure there are not any missed emails or scores. Review collected by and hosted on G2.com.

One of the biggest downfalls is it offers the parents the opportunity to give us lower scores due to issues outside of the center. I have had parents give lower scores due to the cost of childcare of because of the meals we offer. Review collected by and hosted on G2.com.

I like that I get feedback from parents, and that it's quite easy to use, and it shows me an overall view of satisfaction. Review collected by and hosted on G2.com.

Something that could be added that would be helpful is a way to directly contact parents via the portal, rather than having to do that separately outside of the system. That automation would be great. Review collected by and hosted on G2.com.

I like that the comments come through and you can go back and respond to parents and action accordingly Review collected by and hosted on G2.com.

We are marked down if parents open the survey but don't fill it out, so it would be great to change that, so we are not penalized unfairly Review collected by and hosted on G2.com.

I find the best thing about resonate is the ability to deep dive into specifics/metrics/drivers and then be able to plan accordingly on how to implement actions/change. We get a lot of feedback but being able to see performance as a big picture and then review specific instances with exact details is great. Review collected by and hosted on G2.com.

At times I have gotten myself confused or misplaced on the website or using the timeframes/filters. I don’t think this is necessarily an issue but rather a knowledge issue. I’d also say sometimes not everything feels super relevant or I’m thinking what does this information actually mean. Workshops or how to use would be good for the anaconda team.

Lastly if there was a way to have business specific dashboards that would be great, less “irrelevant” info. Review collected by and hosted on G2.com.

I love how Resonate CX allows me to efficiently track communications with parents and management, ensuring I can revisit and update as needed. The user-friendly interface and ability to share information with staff make it an invaluable tool for positive outcomes. I particularly enjoy the ability to comment and keep track of feedback and conversations. The overall communication features enhance collaboration between myself, managers, and the support office. Review collected by and hosted on G2.com.

I sometimes find locating the website a bit challenging. It's not necessarily a navigation issue, but more about accessing it conveniently on a regular day-to-day basis. I generally rely on receiving an email notification to click on a link rather than finding the website directly. Review collected by and hosted on G2.com.