Feefo Pricing Overview

Essentials

Starting at £149.00

Per Month

Feefo Essentials is an all-around solution to collecting feedback and gaining insights.

Verified Product and Service Reviews – Collect honest reviews from people who purchase from or used your brand with our industry leading review collection forms

Customer Success Team – Get support from our team of experts and make the most of your feedback

Review Response – Show how much feedback means to you by responding to each review

Google Business Integration – Improve click-through rate and give customers confidence in your brand

Feefo Analytics: Essential – Monitor and uncover consumer motivations, bolster engagement, and prioritise enhancements

API Access – Get access to the precious data you need to grow your brand

Moderation: Essential - Elevate your brand’s reputation with our rigorous moderation process that checks your online feedback

Display Tools - Make reviews your own with our branded on-page display tools

Public Reviews Page - Present your brand in the best light with a public reviews page

Social – Share your reviews to social media and show your customers what you really care about

Enhanced

Starting at £299.00

Per Month

Request Demo

Get deeper insights, greater flexibility, and a wider reach.   The extra features you get with Feefo Enhanced empower you to understand how people feel throughout their journey with you – so you can transform your service. Make your reviews strategy go that extra mile.  All of the features in Feefo Essentials PLUS a collection of Feefo game-changing add-ons, including:

NPS - Use a globally recognised metric to elevate your customer experience and foster enduring trust in your brand

Feedback Request Manager – Send feedback requests to multiple touchpoints at exactly the right moment, from purchase to first use

Surveys – Reach out to customers through any channel, at any touchpoint – quick, open, anonymous

AI Moderation - Combine the prowess of human moderation and advanced AI technology to review customer feedback at scale

Comprehensive Analytics - For all add-ons included in Feefo Enhanced

A Dedicated Customer Success Manager – Hand-held support to make your customer feedback strategy as good as it can be

Upgrades

Per Month

Request Demo

Our selection of extras will bring your brand to life. Choose your add-ons to create a solution just right for your brand. You can add any of the following features to your package, contact us today to find out more. You can add any of the following features to your package, contact us today to find out more.

Communities – Elevate your interactions by nurturing a thriving hub where your customers can easily discuss your brand

Syndication - Join a trusted network of brands sharing reviews and give consumers a better experience

Q&A - Get your in-house experts in front of your customers and display answers next to your products

Dynamic Topic Display - Show your customers pertinent reviews at the point of sale and arrange by themes

Review Booster – Kickstart your product launch using our trusted tester network

SMS – Gather more feedback by reaching your customers on the device they use the most

Treefo – Fund tree-planting projects in exchange for the reviews you collect with our sustainability initiative

Smart Links – Make it easier for your customers to share their feedback with an alternative review collection method to give you extra flexibility

Location Feedback – Increase your brands’ visibility and measure customer satisfaction in individual stores or branches

Ecolabels – Attract like-minded customers and celebrate your sustainability efforts with Ethy-approved badges

AI Sentiment Analysis - Discover themes in your customers' feedback to inform and develop your brand

AI Replies - Create auto-generated text in an instant, significantly reducing response times

SSO - Get full user permission control, as well as being confident that access to data is both secure and compliant with industry standards

We know that every business is different, so every package is tailored to your business to suit your specific needs and achieve your objectives.

Feefo has 3 pricing editions. Look at different pricing editions below and see what edition and features meet your budget and needs.

Pricing information for Feefo is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Feefo must be conducted with the seller.

Pricing information was last updated on October 02, 2025

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Feefo Pricing Reviews

(2)

Sandra W.

Sales & Project Manager

Small-Business (50 or fewer emp.)

10/23/2025

"User-Friendly Dashboard and Support"

5/5

What do you like best about Feefo?

The dashboard is easy to use, which makes managing tasks straightforward. The service feels personable, and I appreciate how open they are to innovation and providing support. Life tends to get away with us so we don't find ourselves on the dashboard constantly however for the frequency of use which we do use it for, it does the job. THe implementation of it was straight forward and Ollie communicated well with our web dev team. Customer service is also great and responses are prompt. Feefo integrates with softwares we neeed it to integrate with so it's a nice all rounder. Review collected by and hosted on G2.com.

What do you dislike about Feefo?

Like most things these days, it could be more affordable, and it would be helpful if new features were initially available for free trials. This would allow users to determine whether these additions truly enhance the value of their current subscriptions. Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

8/8/2025

"Very Happy with our Feefo Experience"

4/5

What do you like best about Feefo?

Feefo has been a great partner of ours for over over five years. We've had a great relationship with our account manager for a long time, which is rare these days with software companies. They have responsive support, are frequently updating the service with new enhancements, and provide everything our small business needs as a review aggregator at a good price. We use the product every day and it's always been very stable and reliable. Any technical issues we've experience over the years were resolved by feefo quickly. Review collected by and hosted on G2.com.

What do you dislike about Feefo?

Some new features they implement, which I think should be included in our subscription for free, are behind a pay wall.

Our Feefo business reviews page displays on Google searches lower than some of their competitors. Meaning potential customers searching for business reviews about our company will see another reviews company show first. Review collected by and hosted on G2.com.

Response from Steven Powell of Feefo

edit

Hi there,

Thank you for being a long-standing partner of ours! We're so pleased to hear that you have a great relationship with your Customer Success Manager, and that you find our support responsive and our platform stable.

We appreciate you bringing your concerns about new features and Google search rankings to our attention. We understand the importance of both and are always working to provide the best value and visibility for our customers. Your feedback is truly valuable as we continue to evolve our services.

The Feefo Team