Feefo only work with verified customers, so you know you are getting genuine feedback from customers, which is very important for our brand. You know that the responses you are getting are genuine and trustworthy. The platform continues to improve (the recent brand refresh and updated widgets have been a great introduction), and that has helped improve the performance of the reviews on our website as more customers are interacting with the widgets to support their buying decisions. They continue to innovate and are always open to conversations around new integrations we are interested in. The technical support is great, and there has been a noticeable improvement in the customer success team in the last couple of years. We work with James Hanson, who has been fantastic in understanding our brand and challenges, and is always proactive in suggesting new ways we can improve our performance. They are well priced in the market and keen to work with you to get the most out of the platform

The setup was smooth, and the team has been really helpful. Support is always available when I need it.

I appreciate the personalised contact with Janet Donovan-Mendy and the regular updates and reminders from her. The features are easy to use and upgrades are regular.